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Passage House Hotel

Devon · United Kingdom

Hackney LaneKingsteigntonView location

8.0/10Excellent920 Reviews
Cleanliness8.4/108.4
Service8.4/108.4
Comfort8.0/108.0
Condition7.6/107.6
Location8.0/108.0
Neighborhood8.4/108.4
Value8.0/108.0
Amenities7.6/107.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Passage House Hotel

The Best Western Passage House Hotel – with its stunning riverside location on the banks of the Teign - is also a very well equipped hotel in Devon.

Superb conference facilities and an excellent health spa and leisure club mean this Newton Abbot hotel is a real treat, whether it’s for business or pleasure or both. Built next to a 17th century Inn on the Teign estuary, the hotel offers a comfortable contemporary atmosphere.

Nearby is the Devon market town of Newton Abbot for easy transport links – plus there’s a racecourse if you fancy a flutter.

Just a few miles down the road is the windswept grandeur of the Dartmoor National Park - not to mention the popular seaside resorts of Torquay and Paignton. Even if you tire of tranquillity, Exeter is only 15 minutes away.

Read more about this hotelShow less

This wonderful hotel in Newton Abbot really excels at relieving the stresses of everyday life. We have a luxurious leisure suite with a steam room, sauna and well-appointed gym. Our beauty salon offers a range of treatments, massage and aromatherapy.

The view over the river alone is enough to gladden the soul. With a fantastic location and superb facilities, you can rest easy that you’ve made the right choice when you stay at the Best Western Passage House Hotel.

Please note some rooms are not allocated in the main building of the hotel and are instead situated in the lodges, requests for main building rooms will be noted but cannot be guaranteed.

Located in Newton Abbot, Passage House Hotel is on a river, within a 15-minute drive of Dartmoor National Park and Princess Theatre. This hotel is 8.9 mi (14.4 km) from Babbacombe Beach and 10.4 mi (16.8 km) from Paignton Zoo. Make yourself at home in one of the 90 guestrooms.

Complimentary wireless internet access is available to keep you connected. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers. Featured amenities include a business center, express check-out, and a 24-hour front desk.

Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 10:00 AM
Minimum check-in age 16

Hotel policies

Professional property host/manager Pets allowed Only dogs are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Contactless check-out is available.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
  • Minimal age
    16
  • Optional fees
    • Fee for full breakfast: approximately GBP 15 per person
    • Pet fee: GBP 20 per pet, per stay
    • Service animals are exempt from fees
    • Late check-out fee: GBP 25 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Newton Abbot Racecourse 1.8 km / 1.1 mi
Newton Abbot Leisure Centre 3.6 km / 2.2 mi
Reach Outdoors 7.1 km / 4.4 mi
Ugbrooke House & Park 7.6 km / 4.7 mi
Gales Hill 8.2 km / 5.1 mi
Shaldon Beach 8.3 km / 5.2 mi
Pavilions Teignmouth 8.3 km / 5.2 mi
Shaldon Cliffs Pitch and Putt 8.4 km / 5.2 mi
Grand Pier 8.9 km / 5.5 mi
Teignmouth Back Beach 8.9 km / 5.5 mi
Teignmouth Beach 9 km / 5.6 mi
Ness Beach 9.2 km / 5.7 mi
Trago Family Fun Park 9.5 km / 5.9 mi
Stover Country Park 10.1 km / 6.3 mi
Torbay Hospital 10.4 km / 6.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 90
  • resort
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Hotel safe
  • Lift access
  • Garden
  • Terrace
  • Luggage room
Show 11 more facilities & services
  • Bar
  • Restaurant: 2
  • Conference room
  • Meeting room
  • Business centre
  • Indoor freshwater pool: 1
  • Sauna
  • Picnic
  • Non-smoking establishment
  • Minimum check-in age: 16
  • Fitness
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • APARTMENT TWO DOUBLE BEDS WITH VIEWSAPARTMENT • TWO DOUBLE BEDS WITH VIEWSAPT.2D-WV

    Photos are not available for this room type.

    Passage House Hotel

    APARTMENT TWO DOUBLE BEDS WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO DOUBLE BEDS WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2D-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT PENTHOUSEAPARTMENT • PENTHOUSEAPT.P6

    Photos are not available for this room type.

    Passage House Hotel

    APARTMENT PENTHOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    PENTHOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.P6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE RIVER VIEWDOUBLE • RIVER VIEWDBL.RV

    Photos are not available for this room type.

    Passage House Hotel

    DOUBLE RIVER VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    RIVER VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.RV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT WITH DOUBLE BEDAPARTMENT • WITH DOUBLE BEDAPT.DB

    Photos are not available for this room type.

    Passage House Hotel

    APARTMENT WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Passage House Hotel

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • LODGE ONE BEDROOMLODGE • ONE BEDROOMLOD.B1

    Photos are not available for this room type.

    Passage House Hotel

    LODGE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    LODGE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: LOD.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Passage House Hotel

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT ONE BEDROOM WITH VIEWSAPARTMENT • ONE BEDROOM WITH VIEWSAPT.B1-WV

    Photos are not available for this room type.

    Passage House Hotel

    APARTMENT ONE BEDROOM WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    ONE BEDROOM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT DUPLEX WITH VIEWSAPARTMENT • DUPLEX WITH VIEWSAPT.DP-WV

    Photos are not available for this room type.

    Passage House Hotel

    APARTMENT DUPLEX WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    DUPLEX WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.DP-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM WITH DOUBLE BEDFAMILY ROOM • WITH DOUBLE BEDFAM.DB

    Photos are not available for this room type.

    Passage House Hotel

    FAMILY ROOM WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE RIVER VIEWDOUBLE • DELUXE RIVER VIEWDBL.DX-RV

    Photos are not available for this room type.

    Passage House Hotel

    DOUBLE DELUXE RIVER VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE RIVER VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-RV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE RIVER VIEWDouble or Twin • DELUXE RIVER VIEWDBT.DX-RV

    Photos are not available for this room type.

    Passage House Hotel

    Double or Twin DELUXE RIVER VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE RIVER VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-RV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Passage House Hotel

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Passage House Hotel

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE RIVER VIEWRoom • DELUXE RIVER VIEWROO.DX-RV

    Photos are not available for this room type.

    Passage House Hotel

    Room DELUXE RIVER VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE RIVER VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX-RV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • LODGE WITH DOUBLE BEDLODGE • WITH DOUBLE BEDLOD.DB

    Photos are not available for this room type.

    Passage House Hotel

    LODGE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    LODGE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: LOD.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT DUPLEXAPARTMENT • DUPLEXAPT.DP

    Photos are not available for this room type.

    Passage House Hotel

    APARTMENT DUPLEX

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    DUPLEX

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.DP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RIVER VIEWRoom • RIVER VIEWROO.RV

    Photos are not available for this room type.

    Passage House Hotel

    Room RIVER VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RIVER VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDROOMS WITH VIEWSAPARTMENT • TWO BEDROOMS WITH VIEWSAPT.B2-WV

    Photos are not available for this room type.

    Passage House Hotel

    APARTMENT TWO BEDROOMS WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT ONE BEDROOMAPARTMENT • ONE BEDROOMAPT.B1

    Photos are not available for this room type.

    Passage House Hotel

    APARTMENT ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO BEDSFAMILY ROOM • TWO BEDSFAM.2B

    Photos are not available for this room type.

    Passage House Hotel

    FAMILY ROOM TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE TWO BEDSDouble or Twin • DELUXE TWO BEDSDBT.2B-DX

    Photos are not available for this room type.

    Passage House Hotel

    Double or Twin DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Passage House Hotel

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Passage House Hotel

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Passage House Hotel

8.0
Excellent
920 Reviews
Cleanliness
8.4 /10
Service
8.4 /10
Comfort
8.0 /10
Condition
7.6 /10
Location
8.0 /10
Neighborhood
8.4 /10
Value
8.0 /10
Amenities
7.6 /10
100 reviews shown
6/10
Pleasant
22 Jul 2026
Dr Robert
The room appeared clean but was a bit dusty and didn’t smell particularly fresh. I slept well but awoke with a sore back as the bed was very hard. Bedding was thin and cheap. I opted out of breakfast because when I booked the room, breakfast was a £27 option! No thanks!! The hotel is very well situated, only 5 mins drive from Newton Abbot and close to lovely walk along the river. I was very grateful for the on-site car charger.
8/10
Excellent
17 Jul 2026
Warren
Nice place, only an overnight stay. A slight walk from the main road if you're on foot, under 10 mins. No direct transport from Newton Abbot station but if you fancy a 30-minute walk it's not a bad route. On the tip end of River Teign and quite scenic with a nice outdoor garden. Guessing you can take dogs in as they have a dog wash on site :) Restaurant and bar has some good choices.
Self
8/10
Excellent
11 Jul 2026
John
The main areas have been refurbished and are lovely apart from the TV blasting away all day. ( children’s tv during a quiet breakfast)
The bedrooms have not been re-done yet but are clean and ok.
The breakfast serving staff were too busy chatting to each other to help. We went in shortly after a coach trip and there was no fresh fruit salad left and no pain au chocolate. No salt and pepper on our table, a dirty mug and very abrupt service, however the food was good.
I think with someone in charge of the service this could become a very good hotel, front desk staff were helpful organising taxis for us.
We will stay here next time we visit and hope the breakfast service will be better.
Overall a good place to stay in a fabulous location, it could be fantastic.
Partner
6/10
Pleasant
05 Jul 2026
Sally
The hotel is in a lovely location. However, our room was incredibly hot and airless. Sleeping proved very difficult and the highway noise was an added challenge.
2/10
Poor
30 Jun 2026
Simon
I only got the emails that the whole place was being renovated after I booked it.
Self
8/10
Excellent
29 Jun 2026
Samantha
Ok stay, nice estuary room view, quiet and comfortable bed. Good wifi, tasty breakfast
Partner
6/10
Pleasant
28 Jun 2026
Orville
Made little use of facilities as we were out most of the time. Room was rather small & needed artificial light. On arrival the room was unbearably hot & it took some time for the fan to have any effect. In fact we had to keep the fan all night. The coffee from the machine was undrinkable.
Partner
8/10
Excellent
28 Jun 2026
Anne
We had a large, comfortable room with a small balcony & a Estuary view .
The bathroom was small but clean.

There ws a shortage of complentory tea & coffee. We only had 2 teabags daily 4 milks..

As we were staying during the heatwave we could certainly have done with a small fridge, & definitely some complimentary water.

There was plenty of car parking on site.

We enjoyed the choice of breakfast.
Overall we had a very good two night stay.
Partner
10/10
Exceptional
01 Jun 2026
Paul
I would definitely recommend this hotel. My wife and I stayed in an apartment, which had a large kitchen with all the amenities you would need. It had a hob, an oven, microwave and fridge, plus a toaster and even a caffatiere. The bedroom, living area and bathroom were a good size and really comfortablex the bar in the hotel had a great decking area with a great view over the river and down towards Teignmouth. We would definitely return,
Partner
10/10
Exceptional
09 May 2026
ROGER
excellent for businesdtravel
Business
6/10
Pleasant
18 Apr 2026
Lin
Disappointed with our breakfast
Partner
8/10
Excellent
14 Apr 2026
Samantha
Nice breakfast, they are doing the place up so the family room we had in North Lodge was quite dated but it served it's purpose for our 2 night stay
Partner
6/10
Pleasant
11 Apr 2026
Lucinda
Staff were lovely and friendly. Hotel is going through refurbishment and we stayed in a very tired looking room which I suspect will be done up in due course! Breakfast great!
Partner
6/10
Pleasant
27 Mar 2026
Paul
Tired rooms..just grubbybreally and showing age. Main hotel under renovation. WiFi not working (blamed building works) restaurant which may be temporary resembles a staff canteen. Serves a purpose for business stop over and location by the river very nice
10/10
Exceptional
24 Mar 2026
Eddie
A Hotel in a beautiful location and very near shops and supermarkets
6/10
Pleasant
14 Mar 2026
Samantha
Breakfast was very good, room very outdated, no plugs by the bed and 2 single beds put together, and we had a disabled bathroom. I know they are upgrading, but I hope that means the lodges too.
Partner
10/10
Exceptional
09 Mar 2026
M R
The staff are friendly, the property site is beautiful
10/10
Exceptional
01 Feb 2026
john
Good sized room , quiet area parking on site and room had everything I needed.
Business
8/10
Excellent
01 Feb 2026
Melanie
We stayed two weekends, 23rd and 30th

The staff were very good at their job. When we were staying above incredibly volatile and inebriated guests on the first weekend, it was dealt with quickly. Unfortunately the next night another guest set off the fire alarm at 1am.
The second weekend was faultless- thoughtful guests same excellent staff
Clientelle interesting, staff incredibly professional and kind.
Under refurb, so slightly odd vibe, the price was very good because of it.
Close to beautiful countryside, Tors, Buckfast etc
Not into pubs but there is one right next door for those who like pub grub and booze- we didnt try it
Location secluded yet convenient
Leisure Partner
10/10
Exceptional
31 Jan 2026
EILEEN
Despite the ongoing renovation work, staff made our stay uneventful.
Friends_and_family Family
6/10
Pleasant
06 Jan 2026
Samantha
Apartment was very dated, stains on carpet, stains on the furniture. We had to wash everything in the kitchen before using as staff hadn’t checked after previous people left. There were very limited items in the kitchen seeing as it’s self catering. We needed to de-ice the freezer for anything to be able to go in it. Not impressed.
Leisure Partner
10/10
Exceptional
30 Dec 2025
Samantha
Lovely big room for 3 over in the Lodges, warm and comfortable, but no wi-fi unfortunately. The breakfast was good and the view is lovely. Ideal for walking to Newton Abbot along the path.
Friends_and_family Family
6/10
Pleasant
14 Dec 2025
Jean
The breakfast wasn’t very hot
Friends_and_family Friends
10/10
Exceptional
12 Dec 2025
Stuart
Steady hotel - friendly and helpful staff :)
Leisure Self
8/10
Excellent
11 Dec 2025
Ray
The hotel is in the middle of a big renovation (hence not 5 stars) which meant we were in the South Lodge. The room was basic but fine. The staff were very friendly and helpful.
Friends_and_family Family
4/10
Poor
10 Dec 2025
Rob
Was disappointed the gym was shut as when i booked it through here it said it was there and had no mention of it closing.

It looks like since then it was updated but I booked this hotel especially as it had such facilities. If this was updated later then it would have been good if i received an email or notification as such.

Thanks.
Business
8/10
Excellent
01 Dec 2025
Trish
The dessert in the restaurant was very expensive - £8 for 1 scoop of ice cream.

Service on the Saturday evening was very slow.
Leisure Family
6/10
Pleasant
30 Nov 2025
Vanessa
No facilitys working I.E pool gym very disappointing was not told of this when booked they said they emailed me i asked to see this email, as i didint get one they couldint show me never saw the manager was misold this trip by Expedia who should of contacted me as well apart from that all good.
Leisure
4/10
Poor
30 Nov 2025
Gillian
Room smelt of toilet mess. I have stayed here lots before and it was not the estuary smell. Sink was dirty, walls had lots of marks
Partner
10/10
Exceptional
30 Nov 2025
Samantha
Staff are very welcoming, room was clean & breakfast was lovely.
10/10
Exceptional
22 Nov 2025
Paulina
Clean and beautiful!
8/10
Excellent
12 Nov 2025
Tanya
This was our 3rd stay and the reception staff were as friendly & helpful as always. The apartment was very spacious, clean, comfortable and well equipped for self catering.
Our only disappointment was that we were not informed prior to our arrival with regard to the pool & fitness centre being closed for refurbishment.
Business_and_leisure Partner
6/10
Pleasant
03 Nov 2025
Margaret
Room ok but should be told when booking that we were in a lodge not the main part of the building and shower no use to anyone who can't climb into a bath to access the shower.
Partner
10/10
Exceptional
27 Oct 2025
Kelly
Beautiful setting and a great breakfast. Easy free parking
Partner
10/10
Exceptional
22 Oct 2025
Denis
Both very good
Business
8/10
Excellent
21 Oct 2025
Clive
Breakfast was excellent with quality and quantity of food.
A superb location but the premises could do with some external maintenance investment to smarten it up.
Leisure Partner
8/10
Excellent
20 Oct 2025
Victoria
Comfortable beds and adjustable heating as weather became cold and damp. Very clean. I had anticipated a few toiletries so didn't bring shampoo or anything. Biscuit and decaf coffee not resupplied on second day . Staff helpful but scarce. Tea/coffee machine was not operating sometimes nor enough clean cups available. Nice fresh fruit salad at breakfast but smoked salmon very salty. Breakfast wasn't free but included in cost btw
Leisure Family
10/10
Exceptional
18 Oct 2025
Darren
Lovely hotel bedroom very clean, staff very friendly good breakfast
4/10
Poor
13 Oct 2025
Sean
Full review on Google maps.
4/10
Poor
03 Oct 2025
David
1st room offered had toilet seat in broken unsafe condition
Who cleaned room and therefore did not even wipe around the toilet seat ?
A nice touch would have been a hotel courtesy car for station or racecourse on racedays
Leisure Partner
6/10
Pleasant
02 Oct 2025
Ian
Stayed many times at the Passage House as convenient but rooms are tired and on the last occasion the water was not very hot for both the shower and sink. Breakfast cereal choices have become more limited but the cooked breakfast was excellent and well presented. Also on the plus side a comfortable bed.
Leisure Partner
8/10
Excellent
21 Sep 2025
Michael Elsa
We have been staying at the Passage Inn Hotel for many years & we’ve always returned as we have enjoyed it & we have recommended it to friends who have stayed & still returning like us.
Leisure Partner
10/10
Exceptional
18 Sep 2025
Louis
Decking in bad condition
8/10
Excellent
18 Sep 2025
Verified traveler
The bed was SOO comfortable, sheets and towels lovely, white & clean and we had a really good night's sleep. Great view.
However, the room was very dirty, carpet filthy and not hoovered with all sorts of debris clearly visible just under the bed. The bathroom was tatty with dirty brown edged mastick and the uplighting highlighted ancient looking cobweb 'curtains'. The phone and kettle were ancient and filfthy. The bath drained too slowly not to have a blockage problem. My mum would not have stayed in this room!
Most staff were lovely. A bearded man we encountered behind the bar was a total misery.
Leisure Partner
8/10
Excellent
17 Sep 2025
Geoff

Enjoyable stay in a pleasant location

I have stayed at the Passage House a few times as family members and grandchildren live within walking distance. I have always found the staff friendly and professional. The room was spacious and although the facilities are a little tired and dated it was comfortable enough. Breakfast was good and hearty with plenty of choice. For the first time I walked into Newton Abbot along the river footpath which meant I could leave the car at the hotel which was definitely a bonus for a day at the races.
Self
4/10
Poor
15 Sep 2025
Nicola
Room was adequate, hotel a bit run down, staff friendly enough but not overly attentive. Room looked clean, however in the morning the bathroom floor got very wet, I used one of their white towels to mop it up and it ended up black!! Also cobwebs on bathroom ceiling, rust patches on radiator etc. The hotel has had its day and just feels a little unloved.
10/10
Exceptional
15 Sep 2025
Beo
Would definitely recommend and go back used as a stay for airport flight stop over but all facilities looked good and food was a good price
Leisure Partner
8/10
Excellent
15 Sep 2025
Vidyadhar

Overall Good

Good Hotel, Decent family room for 3. Only stayed for a night. Hot breakfast took ages to arrive, if they could fix that I'd give 5 stars.
Hotel looks a bit dated.
Friends_and_family Family
8/10
Excellent
14 Sep 2025
Sarah
Nice pub attached
Leisure Partner
8/10
Excellent
14 Sep 2025
Samantha
Property is in a lovely area, over looking the estuary, staff are very friendly. The rooms are a bit dated but clean.
Leisure Partner
8/10
Excellent
07 Sep 2025
Kevin

Location 11/10

11/10 for the location. Great views and direct access to a lovely walk into Newton Abbott. Large carpark, leisure facilities were good. What let us down was the breakfast on the first morning. Got sat down then forgotten about. When we did eventually get our traditional English order the hash-brown was mouth burning but the rest of the plate stone cold! However the next day had an Eggs Benedict and it was fine so we won't be put off staying again.
Partner
10/10
Exceptional
31 Aug 2025
Theresa
Excellent facilities , comfortable beds , staff lovely would use again
Leisure Partner
8/10
Excellent
31 Aug 2025
Iain
Lovely hotel brilliant location really pleasant stay
Leisure Friends
8/10
Excellent
29 Aug 2025
Francis

3* hotel at moment

Standard 3* hotel, all was very nice it's just coming to stage where some things need updating eg bath/shower was tiny to point that shower curtain couldn't stop clinging and the shower was didn't have enough power

As said, all nice enough and staff are very friendly
Friends_and_family Family
6/10
Pleasant
28 Aug 2025
Naomi
Our room for was a good size& quiet.
The wifi didn't work unless we were by the door. Room 45
Leisure Family
8/10
Excellent
26 Aug 2025
Mary
Overall, very good slightly dated decor could’ve done with a handrail in the shower couldn’t,get kettle in the sink to refill it, bedroom nice quiet room comfortable bed.
10/10
Exceptional
25 Aug 2025
Lisa

Fantastic hotel

Fantastic hotel, clean, tidy and bed was super comfy. Area around the hotel is lovely with lots of restaurants etc. Metro is only a 2 min walk. Didnt have breakfast so cannot comment on that. Highly recommend
Partner
10/10
Exceptional
24 Aug 2025
Catherine
The Passage House Hotel is in such a beautiful location. Lovely scenery and walks. Easy and quick to drive to shops. The hotel is a little tired and dated but that had no impact on our stay. The breakfast was delicious and plentiful. The pool was a great hit with grandchildren. We thoroughly enjoyed the Passage House Inn which is right next door. Food and drinks looking over the estuary. We would definitely stay again b
Leisure
6/10
Pleasant
24 Aug 2025
Verified traveler

Budget hotel but good facilities and nearby walks.

Booked last minute. Location is a bit out of the way but only a few mins from N Abbott and 10 mins from Teignmouth. Outlook from hotel down the estuary very nice and some nice walks nearby. Hotel rooms are very dated, particularly bathrooms and due to age the toilet, bath etc appeared dirty, although I would imagine they had been cleaned. Comfortable bed and reception, bar and restaurant area were pleasant to sit in. Swimming pool lovely and warm and quite quiet, so great with young children. Restaurant menu is limited, particularly if you have children. I would sum the hotel up as a budget hotel. Definitely not luxurious but if you're on a tight budget, it's pleasant enough. Staff very friendly and helpful throughout stay. There's a nice pub literally next to the car park with a good menu and views down the estuary.
Friends_and_family Family
6/10
Pleasant
24 Aug 2025
Zain Ali

Very basic, dated and overpriced.

Very basic, dated and overpriced.
Breakfast was £18 and hardly anything to be had for it.
Business
10/10
Exceptional
22 Aug 2025
Silvana
It was very pleasant.
Business_and_leisure Family
6/10
Pleasant
20 Aug 2025
Verified traveler
It was a pleasant stay with need for some improvements. We had a
Friends_and_family Family
6/10
Pleasant
19 Aug 2025
Ian

Lovely pool, but bad sofa bed not made up.

We booked a lodge for 4 people, but the sofa bed had not been made up on arrival and there were only 2 towels!! We had to get a staff member to come to make up the sofa bed and get us the correct number of towels. The sofa bed was very uncomfortable for our children, so we won't be returning to this hotel. The dishwasher didn't work, so we washed up. There was also no recycling bin, so we took our recycling away to be recycled. The pool was lovely though and heated to a good temperature. We spent lots of time in it.
Friends_and_family Family
10/10
Exceptional
16 Aug 2025
Dean

Great location

Great location and facilities. Rooms would benefit from upgrading but very clean and usable
Friends_and_family Family
8/10
Excellent
16 Aug 2025
COLIN

better than last time

Previous concerns regarding this property were slightly improved by the attention given by the staff to the previous comments, so less of a poor rating

we avoided breakfast due to the coach parties as this has previously lead to poor service experience.
Business Partner
8/10
Excellent
14 Aug 2025
Michael

Needs air-conditioning

We have stayed before in the hotel
This time we where in the Block next to the duel carigeway and it was very hotso window had to stay open so lots of traffic noise
This room needs Air-conditioning then it will be very good
Partner
8/10
Excellent
31 Jul 2025
Joanna
The apartments are perfect for a few days stay. Nice size, very clean, and had everything we needed.
Leisure Family
8/10
Excellent
25 Jul 2025
Stella

Nice stay

We enjoy the pool when we arrived. That was really nice after a long journey travelling to Devon. The hotel is in a beautiful location and a short drive to Torquay and Teignmouth. Plenty parking. Breakfast was very good but a bit slow with hot food orders. The hotel was full and they didn’t have enough staff to serve/ replenish food, which was a shame. Overall we had a very good stay and I would go back again.
Friends_and_family Family
8/10
Excellent
18 Jul 2025
Sandra

Perfectly fine stay

We had a good stay. The was nice and roomy but just very hot - the window could only be tilted a tiny bit and there was a small fan provided - which didn’t provide much relief. They really should be fitted with A/c’s given a nights stay isn’t cheap. Staff were all lovely. We used the pool which we had all to ourselves. Breakfast was fine. Had expected a buffet but it was to order. Would’ve expected some cheese & cold meats options as well. The location is very pretty and the pub next door is lovely directly set by the river.
Friends_and_family Family
6/10
Pleasant
17 Jul 2025
Amanda

Fabulous location

The location is fabulous with views across the estuary and wading birds. Also there is a walk alongside the estuary to a nature reserve.
Partner
8/10
Excellent
07 Jul 2025
Susan

A great location

Enjoyed 3 nights here in July 2025. The location is great - a quiet spot at the head of the Teign with river and countryside views, plenty of bird life on the mud flats and reeds. It’s a short drive into Teignmouth or Sheldon and not far to other resorts such as Dawlish, Torquay, Babbacombe and Paignton.
There is an indoor pool and sauna plus a spa offering various massage treatments.
The staff were all very helpful.
Would definitely stay here again.
Friends_and_family Family
10/10
Exceptional
05 Jul 2025
Ahmad
Nothing in Devon can disappoint except the boarder with Somerset
8/10
Excellent
01 Jul 2025
Virginia
It was clean, a nice place to stay
Leisure Partner
8/10
Excellent
30 Jun 2025
Darren
Pool cold apart from that was nice staff couldn’t do enough
Leisure Partner
4/10
Poor
27 Jun 2025
COLIN

Oh dear will not return to this worsening location

We have been to this hotel, many times over the past 5 years, this will be our last time, very Disappointed by the attitude from the reception staff not trusted to borrow extn lead had to leave driving licence as security then demanded £10 for 1 hour later check out.

Breakfast was also poor due to the coach parties, we weren’t warned about busyness and there was not enough personnel to deal with numbers
Breakfast was poor with very greasy food

Poor response when leaving with no pleasantries form the reception

Could not believe how poor the cleaning was clearly staff not given time to clean properly see pictures
Business Partner
8/10
Excellent
27 Jun 2025
Michael

Good stay, great staff

Lovely staff and location. Special early Sunday breakfast laid on for us as we were in a cycling event- great gesture! Some of the decor is now dating and tiring a little, especially the corridors with heavier use. The gym area with aerobic equipment is carpeted and a bit smelly… maybe a new non-carpet floor?
I’m being picky though! Overall a good experience
Friends_and_family Family
8/10
Excellent
23 Jun 2025
Kay

Excellent hotel

Room was good, clean.
Was able to park near the room.
location was good as participated in the Dartmoor Classic.
Did not have the breakfast as I had to leave before breakfast started although the hotel were starting breakfast early for participants which was a kind gesture.
Only fault was there were no USB Charging ports in my room.
Self
10/10
Exceptional
23 Jun 2025
Mark
Reception was quick, efficient and friendly. They immediately found my booking and knew it was pre-paid.
The room was clean and comfortable.
I didn't use any other facilities but they were explained to me.
Would stay again
Leisure Self
8/10
Excellent
20 Jun 2025
Andrea
The room was a good size, the bathroom could do with an update but was clean and usable. TV in the room was rather small.
Breakfast was lovely but the conservatory could do with some fans as it was very hot.
Great location, nice country walk from hotel.
Pool and gym facilities clean and good value at the price we paid for the hotel and I would recommend the hotel.
Leisure Partner
10/10
Exceptional
08 Jun 2025
Carolin
Enjoyed the stay, bed comfy and delicious breakfast
Leisure Self
10/10
Exceptional
08 Jun 2025
Mark
Jane and I stayed at the beginning of June 25. We had a lovely stay. The staff were as friendly and efficient as ever. This is our second stay of the year.

Breakfast was everything you could want. Beds were as comfortable as ever. The hotel was a superb base for visiting all of the surrounding areas and was a lovely place to spend an afternoon relaxing and planning our next adventure.

We are looking forward to our next stay, later in the Summer.

Jane and Mark - Southampton
Leisure Partner
6/10
Pleasant
07 Jun 2025
Gillian
Mould on ceiling in bathroom, heating has been left of full even on a warm day so the room was unbearable.
Partner
6/10
Pleasant
07 Jun 2025
Barrie
Hotel ok just dated food good staff friendly outside decking needs changing rotten in areas and dangerous would assume slippery when damp..view from hotel stunning on the estuary hotel seriously needs updating
Business
10/10
Exceptional
12 May 2025
Eleanor
Hedges need trimming, we were told that was in hand
10/10
Exceptional
08 May 2025
Michael
It was a huge place in a quiet location. Great facilities. Bars, restaurants.
Leisure Family
6/10
Pleasant
07 May 2025
Stanley
The location overlooking the estuary was really pleasing and quiet beautiful. Good access to other locations is good. My only criticism is that the decor is quite dsted. But this would not stop me staying there again in the future.
8/10
Excellent
07 May 2025
GRAHAM
Nowadays we all have so many items to \"charge up\" more sockets by the side of the bed would be helpful, only 2 sockets the other side of the room available easily,

Change the colour of the blinds to white, they make the room look dull and dark.

Install an EV charging point in your car park.
Leisure Partner
8/10
Excellent
02 May 2025
Tina
N/A
Leisure Family
8/10
Excellent
26 Apr 2025
Sharon
Lovely breakfast with a view over the river
Leisure Partner
10/10
Exceptional
21 Apr 2025
Stuart
Great stay at this idylic hotel,the room was spacious and clean,perfect location for what i wanted,would highly recommend
Leisure Self
10/10
Exceptional
21 Apr 2025
Christine
On arrival I was to be in the annexe on the 3rd floor. The annexe does not have a lift and my suitcase was very heavy.The duty manager kindly moved me into the main building. The room was great with a lovely view of the river.
The hotel facilities were clean albeit a little dated. It seemed as though some of the staff were new and still in training as service was a little clunky in the restaurant. But as the manager demonstrated when I checked in, the service ethos is good. I would definitely stay here again.
Leisure Self
8/10
Excellent
21 Apr 2025
Linda
Did not like smell from sewage plant and river. Nice location spoilt by above
Leisure Partner
8/10
Excellent
18 Apr 2025
Verified traveler
It’s a basic hotel but well worth the rate they charge.
Leisure Family
8/10
Excellent
13 Apr 2025
John
My wife and I spent three nights here as we were in the area for my late father’s funeral. We had chosen the hotel for the wake due to the location and excellent facilities for such an event and due to the fact that as a family, we had often dined in the Passage House Inn just down the hill, so the area held some special memories for us. For the wake we ordered a combination of afternoon teas and finger buffet items, which went down extremely well with the attendees.
As far as the hotel is concerned, the reception area, bar and dining area/conservatory is excellent with a lovely elevated view of the River Teign Estuary. The room was comfortable and quite roomy but if I’m being picky, the bathrooms could do with some modernisation and refurbishment. My wife is in a wheelchair but the hotel does not have any accessible rooms. When booking, the staff did get in touch with us to discuss how best to accommodate our requirements and we were given a ground floor room close to reception, which was much appreciated.
All of the staff we interacted with were extremely helpful and courteous and went out of their way to make our stay as pleasurable as possible. We would definitely stay here again.
Leisure Partner
10/10
Exceptional
08 Apr 2025
Sue
I upgraded to a deluxe room with a balcony and it was a lovely large space. Overlooking the River Teign. Staff were extremely friendly and helpful. Food excellent.
Leisure
10/10
Exceptional
08 Apr 2025
Nicolas

Amazing view on the river reeds.

Very relaxing weekend. The light and view in the breakfast room was superbe.
Friends_and_family Family
8/10
Excellent
26 Mar 2025
Rachel
Very comfortable and quiet stay. Good breakfast options including gluten and dairy free. Decor a bit tired especially bathroom with some mould.
10/10
Exceptional
25 Mar 2025
Carole
Lovely stay….attentive staff and great food options….
Would definitely stay again…..
Leisure
10/10
Exceptional
18 Mar 2025
Mark
We spent a long weekend at the Passage House Hotel. We stayed in a deluxe double room with balcony on the top floor room, which is a must. The room and facilities were fantastic. The staff were lovely and very helpful. Big shout out to Beth who was so helpful to us with any questions we had. Definitely going to stay there again. Mark from Southampton
Leisure Partner
8/10
Excellent
09 Mar 2025
Helen

One night stay

Very comfortable room and helpful friendly staff
Friends_and_family Friends

Location & surroundings

Passage House Hotel
Hackney LaneKingsteignton, Newton Abbot, United Kingdom

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Passage House Hotel

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