Name: Keppels Head Hotel
Address: 24-26 The Hard, Portsmouth, GB

8/10

Excellent

19 Jul 2026

Mary

Hotel guest service was excellent.
Room air conditioning did not work as well as it could.
Location is excellent to catch the bus or train.
Restaurant staff could have advised breakfast was included with hotel stay as the menu had prices on it.

Partner

4/10

Poor

17 Jul 2026

Catherine

We stayed in a room on the second floor. The room was big but it was so ridiculously hot. We had booked as had searched for aircon which was apparent in picture and mentioned on reviews. The aircon did not work (or worked v v badly.) When we arrived the room temp was 30 degrees. The best temperature the room got despite having it on the whole time was 26 degrees. It was far too hot for us and particularly my grandchild.

The bathroom had no real ventilation, the fan was v much struggling, which meant it was so hot the whole time we were there. We did ask for a second fan (we should have guessed there were issues with the aircon when we had one fan in there.) We received the second but it was dirty and lacking in any kind of power.

We also wouldn't recommend for babies, despite it being a family room there were steps to the hotel and even steps to the lift (which struck me as v odd considering it was a lift.)

The parking was nearby but v tight.

The breakfast staff were v nice and worked incredibly hard. Having to cover the breakfast rush and reception at the same time seems like way too much for any one person. The breakfast was just ok. The beans were wonderful (and I don't usually like beans), the bacon was great, but the mushrooms were v watery.

So all in all, I wouldn't recommend for babies/buggies. I wouldn't recommend in the hot weather. However the room size was good, the view from the room was fabulous and the breakfast staff were great.

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Jennifer

The hotel is not inspiring on the outside but is well situated for trains, buses and travel to the Isle of Wight.
It has the feel of a run-down hotel which is in the process of being up-graded by the present owners. My room had comfortable beds and a newly fitted bathroom but the windows could only be opened a small way as they were blocked by a fire escape staircase immediately outside. The air conditioning unit had seen better days but there was also a fan.
Breakfast in the handsome dining room was quite basic with poor quality fruit juices, flavoured yoghurts and jams, etc.

Family

10/10

Exceptional

15 Jul 2026

Ellen

For a historic renovated building I was impressed with how much detail was taken to update and preserve this gem. While the air conditioning didn’t seem to work well we survived the warm room. The entire staff was very friendly and helpful.

Partner

8/10

Excellent

13 Jul 2026

Lynne

I chose this hotel for its convenience to The Hard bus terminus, the Historic Dockyard and Gun Wharf. It’s a little tatty around the edges but quirky. Our basic room was clean, spacious with comfortable beds. During the hot weather we had air conditioning and two very welcome fans. No hair dryer which was unusual but not a real issue. Will definitely return.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

alan

Hotel & room in need of updating , furniture tatty and chipped
Only ever one member of staff to cover reception & bar.

Partner

6/10

Pleasant

29 Jun 2026

Andrew

Great location (bus depot across the street, dockyard and Gunwharf easy walking distance). Private parking (though its a game of Jenga to get in and out of it). Better than average bathroom (for English hotels). Dining room nice. A/C was \"under maintenance\" on the hottest day of the year else would give 4 stars. Some attempts have been made to make it wheelchair accessible but not really.

Friends

8/10

Excellent

01 Jun 2026

darrel

the room was very good and a great veiw

10/10

Exceptional

25 May 2026

Martha

The only problem was the elevator does not go the the first floor rooms. Too many stairs with luggage.

Self

4/10

Poor

15 May 2026

Ashy

This hotel was not good, the most uncomfortable bed and don’t even attempt to open the window because the smell from outside was not good. The shower pressure was awful.
Overall not a good stay and will not be returning

Self

10/10

Exceptional

06 May 2026

Jon

A hidden gem in a fantastic location. It doesn't look much from the outside, but this is a great hotel, a 2 minute walk from Gun Wharf and the Historic Dockyard. Friendly staff, nothing was too much trouble. Would definitely stay again and highly recommend

Friends

8/10

Excellent

01 May 2026

IAN

Ideal location close to the train station and local shopping Center/entertainment complex.
Very helpful staff, will be booking another stay with them soon

Friends_and_family Friends

10/10

Exceptional

24 Mar 2026

L E

Excellent stay - lovely staff, fantastic food and beautiful room. We’ll definitely be back again.

Partner

10/10

Exceptional

22 Mar 2026

Izak

The room was pretty spacey and well lit. I liked the bed and it was clean.

8/10

Excellent

04 Mar 2026

Andrew

Decent bar although it was quiet when we visited. It did offer a very good selection of drinks

Partner

6/10

Pleasant

30 Nov 2025

Julie

Enjoyed our stay again but we were given our room key at check in (after 3pm) only to arrive at the room to find it had not been cleaned after the previous occupants.
This was rectified but still disappointing

Partner

8/10

Excellent

08 Nov 2025

Darcy Louis

Great old hotel. Super location if you are going to the Dockyards. Thin walls, squeaky floors and the carpets need cleaning. Easy parking. Other than that all good.

Leisure Family

8/10

Excellent

31 Oct 2025

Ian

The welcoming was really nice. The room was clean and spacious and we were allocated a room with a nice view. We did have one or two minor issues which the staff were happy to put right and did so promptly. The breakfast options were just right and no hassle at all. All in all, happy to recommend.

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Theodore

Such a charming building and very kind staff! Just across from Gunwharf Quays, the bus & train station. Super convenient for those coming into or leaving portsmouth via public transport!

Leisure Friends

10/10

Exceptional

24 Sep 2025

Nancy

Beautiful hotel second time there and we loved it again. Friendly staff, good food, lovely bar and restaurant perfect location for the dockyard.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Julie

Perfect location

The location was perfect for our visit to the Historic dockyard. Almost opposite the entrance! We were in the room looking out over the water. It was large and clean and comfortable. Breakfast is freshly cooked for you. They had gluten free options for me

Partner

4/10

Poor

09 Sep 2025

Liz

The staff are the saving grace for this hotel. All more than helpfull. The old hotel itself needs work. Our room (25) small, ageing single beds, two hangers on a hook for a wardrobe. Poor water pressure in the shower that occasionally went off or cold. Toilet bowl not anchored to the floor.The bar, manned by the receptionist, dirty as was the carpet in the dining room. We were the only guests in the dining room for the Sunday“carvery”. A frozen chicken portion thrown in the deep fryer, some vegetables and covered with gravy. Burnt yorkshire pudding inedible. This hotel in a great location needs work.

Partner

8/10

Excellent

26 Aug 2025

Clare

It was absolutely great for what I needed

Leisure Family

8/10

Excellent

22 Aug 2025

Robin

Huge comfortable room. A little dated but clean. Good Breakfast choices included. Helpful front desk.

Partner

10/10

Exceptional

21 Aug 2025

Barbara

Very close to train & dockyard. Great atmosphere.

Leisure Family

8/10

Excellent

09 Aug 2025

Sheila

Nice hotel. Excellent location. Clean with pleasant staff

Partner

10/10

Exceptional

02 Aug 2025

Peter

Overall friendly and helpful staff. Great location. Wonderful breakfast and dinner option (sushi menu). Only complaint was the stained carpets in the rooms.

Leisure Family

10/10

Exceptional

31 Jul 2025

Susan

Stay in Portsmouth

Lovely big room. Liked the bathroom.
Staff very helpful.

Friends_and_family Friends

8/10

Excellent

30 Jul 2025

debra

Everything was really nice. The air conditioner was a little noisy.

Leisure Family

8/10

Excellent

30 Jul 2025

Sheila

Enjoyed my stay. Very friendly staff.

Leisure Friends

8/10

Excellent

27 Jul 2025

Tracey

Recommended

We had a lovely stay and would definitely stay again. Ideal location for historic dockyard and Gunwharf keys outlet with numerous bars and eateries. Our room was at back of hotel so nice and quiet, corridor to it though was very very warm. Breakfast was great, staff we met were lovely. Would definitely recommend

Partner

10/10

Exceptional

23 Jul 2025

Deidre

Hidden gem

Great welcome and friendly staff. Lovely family room with stunning sea view. Characterful, slightly old fashioned with faded furniture that added to charm. Excellent food. Convenient parking. Location, location, location.

Friends_and_family Family

8/10

Excellent

22 Jul 2025

Karen

Hotel staff was wonderful and the location is perfect for walking around the city.

Leisure

10/10

Exceptional

20 Jul 2025

Sarah

Lovely stay would recommend

Lovely stay staff work incredibly hard running here there and everywhere but always at hand and helpful when you need them. In a great location and comfy stay

Friends_and_family Family

10/10

Exceptional

19 Jul 2025

Philip

Great place with easy access to the Historic Dockyard and the shops/restaurants on the waterfront. Also next to the Hard Terminal for a quick bus ride to the city centre for shopping.

Leisure Partner

2/10

Poor

04 Jul 2025

Matthew

Appalling

Hotel is in appalling condition. It is king over due a refurbish. On the corridors leading to the rooms there are unlocked electrical cupboards with bare wires and electric meters, this should be a locked cupboard and wires need to be made safe. The mattresses were in appalling condition. We were unable to sleep in the first night due to severe discomfort. After reporting this to reception the mattresses were eventually changed, supposedly to brand new mattresses. They were not new and had just been pulled from a different room. Due to the severity of discomfort we barely slept. The quality of breakfast was almost as bad as the beds! The cooked breakfast was swimming in grease and a small portion with no option to add any additional items. The continental breakfast was only available if you were at breakfast as soon as it opened, they did more refresh the pastries or yoghurts throughout breakfast service. The advertised fresh fruit was week old half rotten apple or mushy banana, neither were suitable for consumption. The coffee and tea facilities were passable. The room was old and in desperate need of a refurbished. The only waving grave was the bathroom which had recently been refurbished and was still of decent quality. The staff throughout the visit were polite and friendly but very slow to respond to and action negative feedback. I will not be staying at this hotel again which is a great shame as it is in and ideal location to visit all the historical naval history sites

Friends_and_family Friends

6/10

Pleasant

02 Jul 2025

Tak Wai David

The hotel is near the landmarks.

This is a classic pub hotel. The location is quite near the pier and the train station and is just 5 minutes walk to the dockyard museum. The hotel room is spacious and equipped with an air conditioner. But the electric kettle is dirty having some residue at the bottom and I dare not to use it. For the breakfast, you could order only once for the main course while for the cereal, pastry, toast and coffee you could get as much as you like. I did not go to the pub as flies were the main residence of the pub.

Partner

6/10

Pleasant

08 Jun 2025

Nicky

Traditional hotel with period features, attractive dining room. We stayed in Victory suite,which was a little in need of refurb/revamp but otherwise spacious. It had a very large bed but the mattress sloped towards both edges,making for an uncomfortable night's sleep. Staff were mostly friendly & helpful. Food in restaurant variable,one really good seabass dish one fish (ok) but with burnt chips. Windows & mirrors in need of some cleaning,especially uvpc frames in our bedroom. No hairdrier..we also reported shower head & screen problems ( water flooding) & need for lighting over bathroom sink. All in all disappointed for price we paid for 'best' room.

Leisure Partner

8/10

Excellent

03 Jun 2025

Georgia

Quirky charm

A lovely old hotel with quirky charm. Rooms were spacious although cleaning during my stay wasnt perfect. The elevator was out of service for 24 hrs which may have been problematic for less able guests. Staff was great and breakfast adequate (I found the coffee weak, but Im fussy) Overall great value for the $.

Friends_and_family Family

10/10

Exceptional

25 May 2025

Elaine

Wonderful hotel!

Lovely service at all times. Gave us suggestions of things to do. We had to leave early so they offered a breakfast to go. It was great. Dinner at the hotel was our best meal of the trip. Exceptional!

Friends_and_family Friends

6/10

Pleasant

20 May 2025

LORILEE

The hotel is a little run down. The security locks have been retro fitted and a set int a metal L shaped plate with very sharp corners. Whilst trying to shut the door quietly he caught his arm on the sharp corner and gashed it in 2 places. The girl at reception cleaned and bandaged it and said she would speak to maintenance about it. Nothing was ever done to file down the sharp corners.

Leisure Partner

10/10

Exceptional

18 May 2025

Michael

Well positioned B&B

Keppel's Head is a fantastically positioned B&B with direct access to public transit, the harbor & shops, and the Royal Naval Yard museums. Breakfast was included with our stay and was generous & serviceable, and the staff was very helpful on several occasions, even at 0300 when we needed to be let out of the car park to get to our flight.

Business Partner

8/10

Excellent

11 May 2025

Sarah J

Handy Location and Friendly Service.

Pleasant stay. Issues at check in due to Hotels.com passing incorrect details to the hotel, so took longer to check in. Room was pleasant and clean. Bed was comfortable shower was ok but seals seemed to have gone round hose and nozzle so caused a very high pitched noise. Breakfast was lovely and the restaurant staff were really nice. Carpark is a bonus. Really close to shopping and tourist sites. Will definitely choose this hotel again.

Partner

10/10

Exceptional

10 May 2025

Catherine Ann

Good place to stay

The location is excellent ldeal if you wish to use the buses trains and ferrys.

Partner

6/10

Pleasant

06 May 2025

Sandra

The breakfast was not good.

Business_and_leisure Self

4/10

Poor

02 May 2025

Edwin

Not worth the money never again

Leisure Partner

8/10

Excellent

01 May 2025

Matthew

Really enjoyed my stay and large shower in my single room and lovely breakfast in the morning.
Staff were friendly and hotel had relaxed
Atmosphere.

Leisure Friends

10/10

Exceptional

30 Apr 2025

David

Good

Good food, decent accomodation, friendy, attentive and helpful staff.

Friends_and_family Friends

10/10

Exceptional

29 Apr 2025

Marija

Great location, safe, friendly staff.

Leisure Self

10/10

Exceptional

18 Apr 2025

Keiron

Can be a little bit noisy by the railway and bus station but a very good location.

Leisure Partner

10/10

Exceptional

11 Apr 2025

R. G

Ideally located historic hotel

Interesting old hotel steeped in naval history with HMS Victory nearby. It was a meeting point for MI 6 and the KGB. The decor is beautiful and the staff friendly. Serves British and sushi food. Useful free car park.

Partner

8/10

Excellent

09 Apr 2025

Oluwatosin

Nice experience

The experience I had was far more than my expectations. Nice stay!!!

Partner

8/10

Excellent

05 Apr 2025

Nancy

The hotel was in a great location - it was basically across the street from the Royal Navy museum and ships, the bus and train station, and Gunwharf Quays. We had a nice breakfast in the morning and the bar had a cozy seating area. The negatives were a terrible mattress on the bed in room 19, which was up or down stairs from a floor that the lift went to, so not great when you are dragging large suitcases. Third negative was that internet only connected on the ground floor, not in the room. I still rated this hotel as good, because I hope we just had a bad room location for internet and one bad mattress that can be replaced.

6/10

Pleasant

03 Apr 2025

Andrew

Lovely venue rooms could do with a bit of a revsmp. Breakfast unfortunately lukewarm.

10/10

Exceptional

25 Mar 2025

Una

We enjoyed our stay with you. Hotel staff very friendly and helpful. I would definitely recommend to friends and family. Thank you

Friends_and_family Family

8/10

Excellent

23 Mar 2025

Robert

Very good

A very good stay. Efficient and friendly check in plus a room upgrade. Room and bathroom very clean, very comfortable bed. On site parking was a bonus as it was first come, first serve. Great location for historic dockyards and Gun Wharf key. All the staff I saw were friendly and very helpful.

Self

10/10

Exceptional

23 Mar 2025

Paul

My second stay here, friendly and welcoming staff, spotlessly clean nice rooms and so convenient.
The Royal Dockyard, Gunwharfe Quays, Station and Isle of Wight ferry terminal virtually across the road. A short walk to Old Portsmouth and added convenience of private parking make it an ideal base for visiting Portsmouth.

Leisure Self

8/10

Excellent

05 Mar 2025

Carl

Alright hotel

Decent hotel, with friendly staff. Nothing fancy, but perfectly adequate for the price. Good breakfast. Excellent location.

Partner

10/10

Exceptional

12 Feb 2025

Daniel

Great hotel beside the Navy museum

Friendly relaxed staff. The hotel is in a great location for visiting the navy museum and docks. On site parking is a plus too. The Japanese restaurant is great as is the full english breakfast.

Friends_and_family Family

8/10

Excellent

22 Jan 2025

Alex

Pleasant hotel with clean rooms and comfortable bed. Good shower. Staff were friendly and helpful and the bar is comfortable. Breakfast was nothing special but plenty available and all tasty and filling.

Business Self

8/10

Excellent

13 Jan 2025

Verified traveler

Very affable hosts and lovely historic dining room.
Unfortunately the beds were too soft for my taste.
Still I would recommend.

Partner

10/10

Exceptional

18 Dec 2024

Mark

No change from my last review- the fact that I have been there twice in 3 months speaks for itself!

Leisure Partner

10/10

Exceptional

07 Dec 2024

lisa

We have stayed here and their other locations in the area a number of times and will definitely return. Always clean, a good price and great staff, parking is always good and easy. Close to shopping / restaurant areas opposite bus and train station. Breakfast is amazing. Thank you for another lovely stay.

Leisure Partner

6/10

Pleasant

01 Dec 2024

Dave

An ok hotel in heart of Pompey dock and and next to gunwharf
Parking is complicated to say the least but at least included !
Breakfast good and included
Generally a little tired and needs some loving plus more staff available to do check in
Good strong 3 stars out of 5
Convenient but knackered

Leisure Partner

6/10

Pleasant

17 Nov 2024

Yuan-Hsin

Excellent location - walked out the train station and within 2 mins walk you’re at the front door, 5 mins dockyard! BUT - it’s an older building, even though it had an elevator you still need to walk down / up 2 flights, which made it hard for my luggage. My single room was like a pantry, clean enough for overnight but the bed was too soft ( I weigh 115 lbs) and make it hard to sleep. The ventilation system was noisy all night, At 6 am I can smell the bacons fried up from downstairs ( kitchen). The restaurant was pretty good with a full Japanese menu. The hotel served my overnight purpose but not an ideal choice for vacation.

Leisure Self

10/10

Exceptional

17 Nov 2024

DENNIS

Great little gem of a hotel 👍

I was pleasantly surprised at this little gem of a hotel situated very close to Gunwharf Quay and local transport services, the room was exceptionally clean, great shower, very comfortable bed and perfect pillow. At breakfast I had perfectly poached eggs, great bacon and decent sausages, coffee from the pot was very nice. I will defistay here again and at almost half the price of the local chains it represents very good value. Great 👍

Self

6/10

Pleasant

17 Nov 2024

Nora

I booked a deluxe double room with view but got an average twin room with no view which is a shame because we’ve stayed before and had a lovely room. Great location for shops bars and casino

Leisure Partner

10/10

Exceptional

11 Nov 2024

Giannina

A little gem of a property in the middle of everything!!!!

10/10

Exceptional

29 Oct 2024

David

Staff very friendly, good facilities, all of which worked well.

Leisure Family

10/10

Exceptional

20 Oct 2024

Alison

Great find!

Great find! Only a minute from the train and bus stations. Easy check-in. We had a triple room which was very spacious and not at all cramped. Comfortable bed. Nice soft large towels! Well stocked tea tray. Large bathroom with bath and shower. Breakfast included, freshly cooked with help yourself cold selection.

Partner

10/10

Exceptional

20 Oct 2024

Mark

Great little hotel in a perfect location, 5-10 mins from the dockyard, Spinnaker tower and Guildhall (we attended a concert there).

Staff were friendly, room clean and comfortable (a bit too hot, but they have air con) and good shower. Parking next door in the hotel carpark is another plus. And a decent breakfast too, very happy with our stay.

10/10

Exceptional

16 Oct 2024

Deb

This was a clean and convenient hotel with excellent front desk help. You can't beat it for us close proximity to the IOW ferry, train and busses. I will stay here again on my next trip to the Isle of Wight.

Leisure

10/10

Exceptional

15 Oct 2024

Jeanne

It was a great place for our layover before traveling on. Quite a good menu for dinner

Leisure Family

10/10

Exceptional

15 Oct 2024

Sarah

Lovely hotel

So glad I booked this hotel. Staff very friendly and efficient. Room was lovely and we had a sea view. The bed was very comfortable and the room/bathroom were warm even though the radiators weren't turned on. The hotel wasn't noisy but there were roadworks right outside our room but that was only an issue during the day. Good location with train station across the road plus a shopping centre with an amazing cinema.
Breakfast was good and we had a fabulous meal in the restaurant on our last night. We would definitely stay there again.
The only small gripe is that there were 3 plug sockets next to the single bed but none by the double.

Friends_and_family Family

10/10

Exceptional

08 Oct 2024

carla

Outstanding location and nice service at the Breakfast.

Leisure Partner

10/10

Exceptional

04 Oct 2024

Jonathan

The location of this hotel is perfect if you are interested in visiting the various museums at the historic dockyards. It is comfortable and the staff were helpful.

Friends_and_family Friends

8/10

Excellent

01 Oct 2024

peter

Great breakfast.

Leisure Partner

8/10

Excellent

01 Oct 2024

Tara

Lovely dining area

10/10

Exceptional

30 Sep 2024

Sheila

Everyone on staff was such a pleasure! From helping with bags and directions, to friendly conversation! The location, by shops and restaurants, couldnt have been better! I would definitely stay at Keppel's Head again!

Leisure Self

8/10

Excellent

28 Sep 2024

Neil

Ideal location for the dockyard and HMS Warrior and the Train.

Business

8/10

Excellent

28 Sep 2024

James

Fit my needs for the trip I was on

10/10

Exceptional

27 Sep 2024

Eileen

Location good. Staff friendly and helpful. Unfortunately bed was uncomfortable for me but my partner had no problems with it

Leisure Partner

10/10

Exceptional

26 Sep 2024

Michael

What a beautifully restored and convenient hotel to stay at, we crossed the street from the train station and they had a lift. We had a delicious dinner at the captain’s table. Great selection of wines.

Leisure Friends

10/10

Exceptional

21 Sep 2024

David

Historic building a few minutes walk to the historic harbour with the Mary Rose and HMS Victory.

Business Self

6/10

Pleasant

18 Sep 2024

Craig

Decent low to mid price hotel but little more

Business Self

6/10

Pleasant

15 Sep 2024

David

Quirky hotel just a couple of minutes from the train station. Nice staff. Linens were fine, but the carpet in the room was very badly stained.

Leisure

6/10

Pleasant

13 Sep 2024

Michael

This hotel is superbly located for a visit to the Naval Yard where the HMS Victory and Mary Rose are located. Further it is literally across the street from the Portsmouth Harbor train station and the Gunwharf Quay shopping center. Apart from the hotel’s location, there are some other positives. The included breakfast is good, and the hotel is clean, even though it is much shabbier than it appears in photographs. WIFI reception is spotty and often non-existent; we did not accept the excuse that the building was old. There was an insufficiency of electrical outlets in our room, along with simple items such as shelves or places to hang things in the room or bathroom. Unless you require the use of a handicap accessible bathroom, do not accept one. The sink is so low as to be almost unusable; it was, in general, unusably laid out.

Leisure Family

8/10

Excellent

13 Sep 2024

Ben

3rd time at hotel with family. Love the place

Leisure Family_with_children

8/10

Excellent

10 Sep 2024

Mervyn

Great location, friendly staff, but a few niggling issues with our room - nowhere to hang wet coats, bathroom floor not cleaned properly.

Leisure Partner

8/10

Excellent

07 Sep 2024

Henry

Nice, older hotel with really large and clean bathroom. No complaints about the room itself. Hotel staff was friendly, but were inflexible with the check in time of 3:00 pm. We traveled all day to get there and arrived at 2:15. We were told to come back 45 minutes later, even though our room was ready.

Leisure Partner

8/10

Excellent

06 Sep 2024

Christopher

Suited our needs perfectly.

We stayed for three nights while visiting the Isle of Wight and the Portsmouth Historic Dockyard.

The hotel is ideally located for both of these, and only five minutes from the railway station.

The room was quite spacious and clean.

The front desk service was reasonably friendly and the included breakfast was very nice.

Service in the bar was a little slow sometimes, as staff were off on other duties.

We ate in the restaurant on one occasion and the food was delicious. There are Japanese options on the menu as well as the usual English fare, which gives more variety.

Overall the hotel suited our neede perfectly.

Partner

10/10

Exceptional

06 Sep 2024

Mark

Fabric needs updating but the whole experience was very good. The staff were really friendly and helpful, sushi menu excellent and the sights we were there to see were just outside. The available shopping, bars and restaurants were excellent. We will be going back. Thank you.

Leisure Partner

6/10

Pleasant

05 Sep 2024

Kurt

Old and cosy hotel in Portsmouth

The hotel old and cosy, but also warn out. The rooms are ok, beds fine, bathroom good. First night the cleaning was terrible, example cup was clean but undercup was not. Doesn't make sense to me.
When checked out I couldn't get a receipt even though in the reservation it is stated that the hotel will provide the receipt. I hope they will send me one.
Breakfast I tried once. Full English.... Ok had it differently else where.
Overall a stay with downs and a few up's.

Business

8/10

Excellent

05 Sep 2024

Walter

All good

Leisure Partner

10/10

Exceptional

04 Sep 2024

Bernard

Clean tidy and helpful staff

Friends_and_family Family

8/10

Excellent

03 Sep 2024

Arthur

The food was good, property & room was clean.
But, there was no water to shower or flush the toilet in the morning. When we told the desk clerk we were told sorry but its an old building. Not a helpful response

Leisure Family

2/10

Poor

01 Sep 2024

John

Staff is nice
Excellent breakfast
Rooms need to revemp and incorporate pest and infection control

Leisure Family

10/10

Exceptional

01 Sep 2024

Andrew

Lovely room, nice to have a view of the port & Spinnaker Tower but the stay was made by the friendliness of the staff who were informative and helpful.

Would happily stay here again on future visits to Portsmouth.

Leisure Friends

10/10

Exceptional

31 Aug 2024

Clare

All staff were very helpful and friendly. Great location. Room clean and tidy. Parked in the hotel parking for free. Thanks

8/10

Excellent

30 Aug 2024

Stephen

We had a great couple of nights in Portsmouth. We chose the Keppel due to its location. We were going to spend most of our time in the Naval Dockyards which was a 5 minute walk.
I can comment on lunch or dinner but breakfast was great, one of the best English breakfasts I've had in a hotel for a long time cooked to order.
When we come back to Portsmouth the we will hope to stay at the Keppel

Partner