Alexandra Hotel

8/10

Excellent

26 Feb 2026

kwok chu

I was assigned to the annex across the street at No. 10. As I was only staying for one night with light luggage, I requested a higher-floor room. The annex seems newly renovated, and the room was simple and clean. However, the bathroom had no hooks for hanging clothes, which felt like an installation oversight, and the hot and cold shower controls were reversed.

Despite these minor issues, the breakfast was impressively generous compared with other small hotels, and the service was genuinely excellent. Overall, a pleasant stay with standout hospitality.

Partner

10/10

Exceptional

20 Feb 2026

Renuka

Clean room, location

Partner

8/10

Excellent

13 Feb 2026

SUE

Greeted very well by reception on arrival, room was spacious and clean and bed was comfortable. Conveniently situated for Padddington Station as it was only a short walk away.
Didn’t have time to have breakfast, so cannot comment on that. Wi-Fi was a little iffy at times though. All in all great value for money though.

Self

8/10

Excellent

01 Feb 2026

Lynne

Room spotless, staff lovely and was only round the corner from shops, cages, pubs etc.

Partner

6/10

Pleasant

30 Jan 2026

Nicola

I did not like the fact I was in another building across the road away from the main reception being a lone woman. The shower was freezing. It was quite noisy with the traffic outside being on a main road.

Self

8/10

Excellent

23 Jan 2026

Chris

Very cleen and staff very helpful

Partner

8/10

Excellent

23 Jan 2026

Alan

Clean room. Breakfast was ok. Pleasant staff

Business

8/10

Excellent

09 Jan 2026

Purobi

After reading the negative reviews were were scared. But we were wonderfully surprised. They replied to our email asking for a room with life access. We arrived after 9 PM. Figo was at the reception. What a friendly, charming, professional receptionist! Our room was 233. A spotless room with a spotless, spacious bathroom. The room was small but we knew that plus we travel with very small luggage. The only reason I am giving 4 star instead of 5 is the absence of wifi after 10PM every single day. We stayed 3 nights. The problem is the owner/management. Because of their excellent location and relatively low price they know they can get away with almost anything. The receptionist Omar should be rained to be like Figo and the management should listen to the customers. Do NOT toast the bread beforehand, make internet accessible even when a lot of people sign on. Not very difficult things to do but they need to listen to the customers.

Leisure Partner

6/10

Pleasant

02 Jan 2026

Shaun

Decent place to stay

Friends_and_family Family

8/10

Excellent

30 Dec 2025

Gloria

its wasn’t bad.

Business_and_leisure Family

10/10

Exceptional

30 Dec 2025

Jill

Room was spotless. Staff excellent
Great position

Leisure

8/10

Excellent

28 Dec 2025

Super

Friendly staff, good location

Leisure Family

4/10

Poor

25 Dec 2025

Mohammed

Room not clean, bed smells like sweat, duvet cover, Wifi down most of the evening..

10/10

Exceptional

21 Dec 2025

Katherine

Great location; just several blocks from Paddington. Only problem rooms not soundproof I could the next room taking all night

Leisure

8/10

Excellent

18 Dec 2025

Daryl

Yes

Business Family

2/10

Poor

12 Dec 2025

Christopher

My room was next to another that was being renovated, so there was construction noise throughout the day. Internet access stopped each night. Very outdated and musty smelling.

Leisure Self

10/10

Exceptional

12 Dec 2025

MOHAMMED K

Nice and clean

Business_and_leisure

10/10

Exceptional

10 Dec 2025

Randall

Great staff! Elevator a plus! Nice rooms with fantastic shower!

Leisure Family

8/10

Excellent

08 Dec 2025

Mr David e

Clean room and comfy bed , enough tea and coffee facility’s and pleasant staff. Breakfast is ok , just a bit manic in the breakfast area due to the lay out of it , it’s all laid out on the way into the breakfast room where is the narrowest . always people in the way .

Partner

8/10

Excellent

03 Dec 2025

Vanda

Clean room, comfy beds, good shower. Close to where we were visiting.
Disappointed with breakfast limited choice of ham cheese chicken n egggs. Cereal n toast

Leisure Family

10/10

Exceptional

01 Dec 2025

Tigesti

Its was excellent 👌

Business_and_leisure

4/10

Poor

30 Nov 2025

Theresa

Room ok but so much noise from above, hardly slept, so tired in the morning, missed breakfast.

Partner

6/10

Pleasant

30 Nov 2025

Sandra

+ Warm water & decent shower
+

8/10

Excellent

26 Nov 2025

Perry

Close to Paddington.
Clean and tidy.
Has a lift.
Continental breakfast good.
Powerful wall fan.

8/10

Excellent

24 Nov 2025

Sharron

Room was very good very spacious
Was warm and had everything we needed for our loondon stay .. would stay again for price ..
4 adults in room

Leisure

2/10

Poor

23 Nov 2025

Lilian

I had a terrible experience at this hotel. It doesn’t even deserve one star.

Below are the issues I experienced during my stay:
1) A major disturbance occurred between approximately 2:45 a.m. and 4:30 a.m. on November 20.
2) During this time, 3–5 guests were involved in loud arguments and what appeared to be a physical altercation directly outside my hotel room. My door was kicked, and I was extremely frightened. I was staying alone, which made the situation even more unsettling for the remainder of the night.
3) The police became involved, highlighting the seriousness of the situation.
4) When the disturbance began, I attempted to contact the hotel reception multiple times, but no one answered, and no assistance was provided.
5) As a result, I was unable to sleep for the rest of the night.
6) At checkout, the receptionist was unprofessional and impolite. He did not ask about my stay, nor did he acknowledge or apologize for what had happened.
7) Most disappointing of all, Alexandra Hotel refused to refund my one-night stay, stating that the “current rules and restrictions for your booking apply,” which I assume refers to the booking being non-refundable. However, the hotel failed to provide a safe environment, acted irresponsibly, and let the customer down. I found their response rude and completely unacceptable.

I do not recommend this hotel to anyone.

Business Self

10/10

Exceptional

22 Nov 2025

SOL GRACE

Room is spacious, clean & near to the attraction. The staff were hospitable. Very nice experience..

Family

6/10

Pleasant

21 Nov 2025

Tracey

Staff helpful, room clean. Windows were a bit draughty could hear a lot of noise from the street

Friends_and_family Family

2/10

Poor

18 Nov 2025

Amarjeet

Poor facility with high floor rooms for double bedrooms. Unsafe, if fire started on ground floor as smoke rises and is deadly with poly acrylic carpets which exhumes cyanide fumes! l feel unsafe there. l will not be going back there after my last booking!

Business_and_leisure Self

10/10

Exceptional

16 Nov 2025

Lucy

Grea

8/10

Excellent

14 Nov 2025

Carol

The beds were comfortable and the bathroom was new. The breakfast was great.

6/10

Pleasant

12 Nov 2025

Amarjeet

TV did not work as no signal was received within 95% of the channels.

Business_and_leisure Self

8/10

Excellent

10 Nov 2025

Ian

Nearly spotless, the window frames on the inside need some tlc (Room 230).

Partner

8/10

Excellent

08 Nov 2025

christopher

Great bed close to paddington

Self

10/10

Exceptional

08 Nov 2025

Sofia

It was a nice glhotel cljust a block away from Paddington Station l. A very shoet walk to Hyde Park and Oxford Street. Typical London rooms. It offered a descent sized bathrooms.

Business

8/10

Excellent

05 Nov 2025

Dmitry

WiFi did not work at all, location is good.

Business_and_leisure Self

8/10

Excellent

05 Nov 2025

Girish

Room was clean, towels were clean and replaced next day, given amenities were fine except some issues on WiFi.

Business Self

6/10

Pleasant

28 Oct 2025

AMARJEET

Amenities poor - no wifi code information was provided at address, at number 10. Only at reception where no connection was available for number 10.

Leisure Self

4/10

Poor

25 Oct 2025

Vefa

Had items stolen from my room. Nothing big so didn’t bother saying anything, but a nice fountain pen which clips to my note book which I’ve had for years was left clipped to my note book in the room. This was suddenly gone with a 4 pack of gum. - Had to catch a train so no point raising, items were not misplaced or forgotten elsewhere.

Business Self

8/10

Excellent

23 Oct 2025

Mike

I was on the top floor and the ascent was rather steep on narrow steps.

Friends

8/10

Excellent

21 Oct 2025

AMARJEET

Location was perfect for my plans.

Business_and_leisure Self

8/10

Excellent

15 Oct 2025

Mark

The room was clean and the property very close to Paddington Station.

Leisure Self

8/10

Excellent

15 Oct 2025

Minette

Great location, the room and shower very small. Should have a rack for the luggage.

8/10

Excellent

12 Oct 2025

Stephen

Check in was simple and esay. Room was clean, and cleaned daily by friendly staff. Towels were replaced every day. Bathroom was showing a lot of signs of neglect. Toilet seat not fixed, so moved when you sat on it (even after asking for it to be fixed) which made it awkward as toilet positioned in a very confined space, a few tiles were cracked, very dirty and dusty behind the sink unit and rust on the radiator. Also, there was nowhere to hang the bath towels after use. Breakfast was adequate, but a bit bland. Staff prepared toast and left it in piles, so was cold when you got to eat it. Only full fat milk available for cereal, a choice including semi and skimmed milk would be better. Staff were helpful.
Great location for Paddington station and plenty of nearby shops and restaurants. Also, great position to visit Hyde Park.

8/10

Excellent

10 Oct 2025

Ray

Great location for bars and restaurants and access to trains great

Friends_and_family Friends

8/10

Excellent

10 Oct 2025

Bibi Fatema

Nice

4/10

Poor

09 Oct 2025

Gary

Honestly i was underwhelmed. Staff on reception seemed completely disinterested. Lift wasn't working and i was up in the roof space. Place had very little to offer

6/10

Pleasant

08 Oct 2025

Sandra

+ Single room ok size and relatively clean
+ Good bathroom size, towels & hairdryer
+ Wardrobe with hangers
+ Good location
+ Breakfast in price but had to leave early so did not use and cannot comment
- No hot water (not a drop!)
- Very noisy - you can hear everyone running up and down the stairs and snoring next door/room above & traffic
- Bed pretty uncomfortable
- Needs some TLC
- Staff was ok but could be more proactive in assisting/answering basic questions

Business Self

8/10

Excellent

04 Oct 2025

Nina

All ok

6/10

Pleasant

03 Oct 2025

David

The Hotel is in a very good spot close to Paddington station, in general everything is fine, but... the elevator isn't working and the stairs are not safe enough specially the stairs going to the 4th floor, they are small and steep, barely enough space to carry a small suitcase up there.

Leisure Family

4/10

Poor

01 Oct 2025

Chryste

Unfortunately the lift was broken
And the room and bathroom smelled like mold and bleach.
We had to sleep with window open and fans on to try to air out the smell.

Leisure Friends

8/10

Excellent

01 Oct 2025

Amarjeet

Only news channels available no national TV channels available. Bathroom lacked clothes hangers or towel rail.

8/10

Excellent

30 Sep 2025

Hashim

Good

Business

8/10

Excellent

30 Sep 2025

Aarti Amit

Rooms are very clean but small in size. Beds are very comfortable.
Breakfast is basic and can be better. Location is excellent

8/10

Excellent

26 Sep 2025

Steven

Quick access to bus and underground. A large number of restaurants in the area.

6/10

Pleasant

26 Sep 2025

Shannon

Central location, friendly staff. Did have some difficulty carrying a 23kg bag up 3 flights of stairs with no lift available but otherwise nice accommodation.

Leisure Self

6/10

Pleasant

24 Sep 2025

Randall

Had to climb 5 flights of stairs to get to room with luggage. Was not happy with accommodations

Leisure Partner

10/10

Exceptional

22 Sep 2025

Freda

Good hotel room clean towels changed daily adequate breakfast near tube station

Self

10/10

Exceptional

17 Sep 2025

Julie

A great place to stay

Excellent location
Staff very helpful
Near bars, shops
Excellent transport links

Partner

10/10

Exceptional

13 Sep 2025

Caosang

Thanks

8/10

Excellent

09 Sep 2025

Revathi

Good

10/10

Exceptional

05 Sep 2025

Verified traveler

A hotel that deserves all the stars.

A hotel I have known for years with the same service, cleanliness, and kindness of the staff. Thank you.

Business Family

2/10

Poor

31 Aug 2025

Victor

Plumbing in shower was clogged-water was spilling out and it became disgusting. Too late for any maintenance to be done. We had to wait until the next day. There was no option given to change to another room. Breakfast was mediocre…a woman was handing out cold toasted bread. Need I say more.

Leisure Family

10/10

Exceptional

28 Aug 2025

Janice

Lovely little property in a quiet location and a short walk away from Paddington Station, also shops, bars and restaurants a 2 minute walk away, lovely staff and very clean, would recommend

Leisure

6/10

Pleasant

22 Aug 2025

Hira

Hotel location is perfect everything is very accessible. At reception staff was quiet rude no hospitality no welcoming attitude.
At arrival staff asked me to fill a card i found on card alot of details asked but no GDPR reference put there so i write it down my data should be dealt with confidentiality and must not be used anywhere else. Receptionist (male) start questioning me on this WHY U PUT THIS WHY WHY this is hotel not shop etc. I just politely said when i agree to all of your terms and conditions why you start questioning me with one sentence that i put to secure my side.
No bath matt. Bath towel was on floor as bath matt. No tooth paste. TV screen was very old.

Leisure Family_with_children

6/10

Pleasant

15 Aug 2025

Kelly

We only stayed for a night, it was comfortable enough, location was ideal. Unfortunately the lift was out of order which was inconvenient as I was travelling with a buggy and small child but we were only on the first floor.

Leisure Family_with_children

10/10

Exceptional

11 Aug 2025

david

every thing
the entrance is not in sussex gardens. i took a long time to find it.

10/10

Exceptional

10 Aug 2025

Neale

Great hotel

6/10

Pleasant

09 Aug 2025

Julie

Small, clean, good area, no Wifi

Really disappointed in having no Wifi. Staff said it wasn't working in our building, but it was terrible in the check-in lobby also. Didn’t know we'd be in a totally separate building across the street. Our room very small, but clean. Main building had a nice Continental Breakfast.

Partner

2/10

Poor

05 Aug 2025

Jackie

Not Great

A last minute booking. Room was dirty and unclean. Toilet was green. Grouting needs a good scrub. Booked SUPERIOR double room. Got a room with 2 beds. Cleaner came into room whilst we were out. Only changed 1 bed . Breakfast included but disappointed. Toast is pre made so not hot. Orange juice looked mouldy. Croissants but cold. Not a pleasant experience.

Partner

8/10

Excellent

04 Aug 2025

alexander

Everything

Leisure Self

4/10

Poor

04 Aug 2025

Aida

Try to ring reception twice for wifi not working promise to sort it out but it doesnt sorted.

10/10

Exceptional

03 Aug 2025

Andrew

Whilst the room was small it was ideal for an overnight stay. It was clean and the bed was comfortable. Excellent European style buffet breakfast too.

Leisure Self

6/10

Pleasant

02 Aug 2025

Lisa

Although

Self

8/10

Excellent

02 Aug 2025

AKIO

パディントン駅、ハイドパークからも近く観光に便利でした。

10/10

Exceptional

28 Jul 2025

L

Great location, clean and very comfortable. Would definitely recommend.

Friends_and_family Friends

6/10

Pleasant

24 Jul 2025

Emily

No Wi fi therefore No TV!!

Room was lovely, comfy beds BUT no wi fi and therefore no TV which was annoying as we had had a long busy day and would have liked to have watched tv.

Friends_and_family Family

8/10

Excellent

20 Jul 2025

Denise

Could have been even better if there is a crystal clear window to take picture of the London street scene.

8/10

Excellent

18 Jul 2025

Roy

Excellent

Fantastic👍👍👍

Friends_and_family Friends

8/10

Excellent

18 Jul 2025

Stuart

Clean, convenient to transport, decent breakfast

Leisure Self

8/10

Excellent

17 Jul 2025

Tomer

Good

Nice stay..bit warm at the room.. central and easy access to train station

Friends_and_family Family

6/10

Pleasant

16 Jul 2025

Isabel

Ok I stay at a lot of hotels in that street. What’s good about this one is they have a little breakfast included. The staff was very rude though. Saw me coming in and left reception, on his mobile. Came back as I called him and fussed about my signature, “I won’t accept a scribble, can you do your signature properly”. I’m nearly 50. My signature is what it is. I had to show my drivers licence picture of my signature for him to accept it. The room was in the basement and was super noisy. Bathroom light kept flickering. WiFi was awful in the basement,

Business Self

4/10

Poor

13 Jul 2025

Chava

Elevator not in order. 4 stairs climb.

8/10

Excellent

13 Jul 2025

Alison

Weekend visit

Good location for our visit, clean and basic breakfast was fine

Partner

8/10

Excellent

12 Jul 2025

David

Great location, thanks

Leisure Family

10/10

Exceptional

12 Jul 2025

Ian

Brilliant buget hotel

Great value for money paid Very clean hotel Fan in room was a bonus Beds very comfortable plenty to choose from for breakfast

Partner

6/10

Pleasant

09 Jul 2025

Antony

Good location ,on top of places to eat and drink.
Room was nice and clean, downside for me was quite noisy rooms around you doors bang quite loud when people come back at night also the room above had the fan on all night and it just seemed to hum down the wall all night.

Business Self

8/10

Excellent

08 Jul 2025

Sophie

Good stay. It’s good value for money. The rooms are tidy they are dated decor wise but they do the job.
It was hot but there was a good fan and the window opened.

Business

6/10

Pleasant

07 Jul 2025

L

Good value for London

Very good value for a hotel so central in London - so don't expect luxury! But good-sized twin room, big and clean bathroom, good fan and TV etc...Plus tea & coffee. Breakfast fairly basic - but again, you get what you pay for. Perfectly fine hotel for an overnight London stay, so convenient for Hyde Park concert and also Paddington, great location - hence night time noise!

Friends_and_family Family

10/10

Exceptional

28 Jun 2025

Ana

The fan and the TV were a great addition to the room. Comfy beds.

Leisure Friends

8/10

Excellent

28 Jun 2025

James

Good value good location

I think this will be my preferred place to stay when in London for work. It's not brilliant but it is reliably better than all the other places I've stayed in this price range.

Business

6/10

Pleasant

25 Jun 2025

Daniel

Fine.

Overall it was fine. I find with London you get what you pay for and I only stayed the night. Sure, the buildings a bit dated and it probably needs a bit of TLC and modernisation but it’s a budget friendly option. For £60 it done the job. My shower was hot, the bed was average, wifi would not connect, the room fan (excellent idea on reflection) worked but was full of dust and I can’t comment on the food as I didn’t bother (personal choice). I’ve stayed in worse for more money.

Self

6/10

Pleasant

20 Jun 2025

Aaron

This was my first stay at this property, and immediately I saw how inaccessible it was. Stairs everywhere with no ramps or lifts, staff that are quite unapproachable, and the simple fact that accommodation is spread between different buildings (something I did not realise when I booked).

Security was great, though I recognised the interiors were incredibly dated and facilities were barely equipped (eg: enough milk for one tea, no towel rail in the bathroom, bin bags that were clearly repurposed shopping bags).

I also noticed that there was a landline which was not connected and had no way of being connected, and the shower was both faulty and mislabelled resulting in a couple of near injuries.
I loved, however, that there was a wall-mounted fan close to the bed!

In terms of the area surrounding the property, there isn’t much of a view. At half past 4 in the morning, I was awoken abruptly by loading vans being incredibly noisy outside. Roads are typical for near-central London, and thankfully the central building for breakfast, check-in/out (etc) was very close by.

Speaking of breakfast, the offering was decent if could find it! Pity the staff weren’t more approachable.

While many of the faults outlined above did not directly impact my specific stay, it says a lot about the care and attention given to the properties and is important for people to know before booking. My property was a roughly decent place to sleep but took “budget-friendly” to its most extreme meaning.

Business Self

10/10

Exceptional

19 Jun 2025

James

The hotel was no frills, a fan was provided in the room which was needed given the warm weather currently. Room was clean and tidy.
Self adhesive hook on back of bathroom door kept falling off… those things never stay attached.
Didn’t go down for breakfast and there was an aroma of cigarette smoke around the building, not sure if someone has/had been smoking in room previously.

4/10

Poor

18 Jun 2025

Mujeebullah

We are given room outside hotel in a building where there was no service, no phone working, we have to cross the road to go for any problem or help or breakfast, hallway full of smell as well too much smoke of weed and other stuff in the building? People smoking and drunk sitting on stairways no monitoring, feel like haunted place also very warm

Leisure Family

10/10

Exceptional

17 Jun 2025

Julia

Very reasonably priced hotel near Paddington. Room was small and simple but had everything I needed. Spotlessly clean.

Leisure Self

8/10

Excellent

14 Jun 2025

Andre

Good value