NH Collection Taormina

10/10

Exceptional

01 Dec 2025

owen

The view from our hotel balcony was worth the price of the room. Very convenient to walk up to the Palace/fortress of Taormina, down to the main shopping street and across to the Roman amphitheater. Breakfast outstanding.

Leisure Partner

10/10

Exceptional

22 Nov 2025

Ilan

Great location, friendly and helpful staff, excellent breakfast, beautiful property. Rooms a bit on the small side and it aint cheap.

10/10

Exceptional

08 Nov 2025

Aviel

Amazing location. Lovely room and breakfast. Gym is small but well equipped which might be challenging in peak season.

10/10

Exceptional

04 Nov 2025

Elizabeth

This is an amazing location with a view over Taormina and the ocean. The manager Alberto took care of everything we needed and asked for! Angelo, who is everything, everywhere, all at once, also assisted with suggestions, recommendations and just great conversation about family and life. Even the doorman was a familiar face, as we were coming and going from the hotel at all hours. The breakfast here is wonderful with plenty of options from classic Italian to ala carte eggs, pancakes etc. Our room was spacious, comfortable, clean and had 2 balconies to overlook the town and view of the Greek Roman Theatre. There’s an outdoor pool above the lobby and spa services available. I can’t wait to stay here again. It will feel like visiting old friends…

Leisure Partner

10/10

Exceptional

25 Oct 2025

Patrick

From the moment we stepped foot in the NH Collection Taormina we were treated amazingly. We were given a briefing and showed a map (with lots of great recommendation's) from the concierge staff, which really helped us get a great grasp on what to see and do in the area; with only a few days there this was really helpful. The hotel itself is stunning & the room we stayed in was gorgeous with amazing views and all the luxury you could imagine. We will 100% be back and give rave reviews to anyone who wants to listen! :) Thanks for making our stay unforgettable.

Leisure Partner

10/10

Exceptional

25 Oct 2025

Christian

Beautiful hotel in excellent location. Stunning views from roof top of the hotel!
Front desk staff was outstanding.
Breakfast delicious and big variety.
Very clean. All around highly recommend!!

Leisure Family

6/10

Pleasant

17 Oct 2025

Guy

While fine, this hotel is not a 5 star hotel by any stretch, The gym was underwhelming, the pool looked tired as did the lobby areas. Rooms were nice by very small. It just didn’t have a high level of amenity. It was just ok, but it is priced like a much nicer hotel.

Leisure Partner

10/10

Exceptional

15 Oct 2025

renee

Amazing breakfast, kind and helpful staff, beautiful rooftop views and pool and bar were a plus!

Leisure Friends

10/10

Exceptional

07 Oct 2025

Jenna

My family and I had an excellent stay! We stayed in the Presidential Suites and were very impressed. The room was gorgeous and the view from the balcony was fantastic. The staff was extremely accommodating and kind. The breakfast was delicious and plentiful. I would definitely stay here again and highly recommend!

Leisure Family

10/10

Exceptional

13 Sep 2025

stuart alfred

Hotel is well appointed with fabulous views, excellent location and very friendly and helpfull staff. it was very tranquil during my stay.

Leisure Partner

10/10

Exceptional

12 Sep 2025

REYNALDO

The staff were friendly Sarah Touati, public relations did her job showing us the restaurant, bar, pool etc.
She made us feel at home. And always approached us when we walk in the hotel.

Leisure Partner

10/10

Exceptional

10 Sep 2025

Saul

⭐️⭐️⭐️⭐️
Great hotel with excellent staff, service, and location just steps from Taormina’s main street. Only drawback: the tub/shower is very high and tricky to use, with no handrails for support.

Leisure

10/10

Exceptional

20 Aug 2025

Alex

Perfect Place to Stay in Taormina

Lovely hotel in the perfect location. Very walkable but far enough away from the main crowded street. The staff were excellent! They even helped us get a reservation that were struggling to get and brought hot water with lots of lemons and honey when my throat was bothering me. Breakfast was also a highlight!

Friends_and_family Family

2/10

Poor

18 Aug 2025

Amy

Not on par with any NH property in my experience. This is substandard and very overpriced.

Leisure Self

10/10

Exceptional

18 Aug 2025

Michelle

Service makes the difference

A few growing pains but the friendliness and service of the employees are what really make this place work. Location cannot be beat. And they have a steamer! It’s the little things that excite me ha.

10/10

Exceptional

11 Aug 2025

Brian

Great location, very clean!

10/10

Exceptional

06 Jul 2025

Guy

A great hotel in the perfect location. Staff excellent, rooms and amenities perfect.

10/10

Exceptional

03 Jul 2025

Nadia

Amazing hotel! Great location and sweet staff

10/10

Exceptional

02 Jul 2025

Andrew

Amazing customer service! The team at NH Collections including Alberto, Angelo and Sarah made our holiday a very memorable one. We had an unforgettable time and the service levels are the best we experienced in all of Italy!

Leisure Family_with_children

10/10

Exceptional

25 Jun 2025

Chung Sing

Angelo has provided excellent service

10/10

Exceptional

24 Jun 2025

jacklyn

Great location. Awesome staff. Excellent breakfast buffet

Leisure Family

10/10

Exceptional

18 Jun 2025

Ruben

Great location

Leisure Family

10/10

Exceptional

13 Jun 2025

Michel

Staff super helpful and very nice, very easy to walk to principal streets and all main in taormina. Good parking logistics. Room in good condition.

Leisure Partner

6/10

Pleasant

06 Jun 2025

Steven

Staff 5/5
Location 5/5
Lobby 5/5
Room 2/5
Felt more like a 4 star than a five star. Not anything like the 5 star hotels we stay at.

Leisure Partner

10/10

Exceptional

21 Apr 2025

Robert

Staff at hotel were fantastic.
We arrived ate and they sorted out all the parking and got us all set up for the week. Big thank you to all of you for making it a wonderful stay, you made it a special week for all the right reasons.
Property was good, everything worked and Lu Souli Bar and Restaurant excellent food too.

Leisure Partner

10/10

Exceptional

20 Apr 2025

Damian

A great hotel that was very well positioned for all the local attractions. The staff were really committed to good customer service - a special shout out to Monica, who was so friendly and attentive whilst serving breakfast. I would've thanked her in person but she finally had a day off and it was our last day(!)
If the pool had been heated then the stay would've been perfect 👌 (but this was April)

Leisure Partner

10/10

Exceptional

30 Mar 2025

Leslie

The staff at this hotel were very hospitable. They assisted with plans, dining reservations and provided parking service. Throughout our stay they called to check up on us and ask if everything was to our satisfaction. I felt sick during our stay and they even called to ask how I was feeling and if there was anything I needed. Overall excellent experience at this hotel.

Leisure Partner

10/10

Exceptional

29 Dec 2024

Vicky

Great location! Walkable to everything. Staff was kind. Accommodations were clean and comfortable. We had a great stay w/our 5 adult children.

Leisure Family

8/10

Excellent

08 Nov 2024

Carole

My room was very small, we also had issues with the shower. However services was great.

10/10

Exceptional

20 Oct 2024

Paul

Center of Taormina.

Hotel is greatly located in the center of town, 100% walkable, with great friendly staff. Great pool area and rooftop bar. Rooms are very comfortable. We had city and sea views - amazing and highly recommended for a romantic Taormina stay.

Partner

10/10

Exceptional

18 Oct 2024

Catherine A.

It’s my third time at this hotel, lovely place with great staff that treats me like family!

Friends_and_family Friends

10/10

Exceptional

12 Oct 2024

James

Simply the best In Taormina!

Looking forward to going back to this ‘gem’ of a hotel. It was a wonderful place to spend a week in Taormina. The staff, Sarah, Clarissa, Alberto, Carlo and Angelo did their very best to make us feel most welcome. The rooftop dining and bar are very comfortable and breakfast was delicious and staff gracious. By the way, the location of this hotel is great too!

Partner

10/10

Exceptional

01 Oct 2024

Kelly

Excellent location, friendly staff, the room was better than expected.

Partner

6/10

Pleasant

23 Sep 2024

Susan

First they advertised parking. Second we requested an early check in as VIP members which they did not honor. You really need to use the expensive valet if you want 24 hour access to your vehicle. Room was nice but the pictures make you believe you are close to the beach. You are not. You need to find the cable car or make a significant drive. We chose this hotel to go to the beach and never made it. We did splurge on the room and had a leaky hot tub on the roof which you couldnt heat. Its really a soaking tub you need to fill to keep water hot. We had the Presidential suite and there were no perks. We had to ask for them. When we did they were iimmediately delivered and they were wonderful. We appreciate it very much. Staff was immediately responsive to our concerns. I would give this hotel a 4.5 but not 5

Partner

8/10

Excellent

22 Sep 2024

Vincent

I enjoyed my stay at the NH, however was very disappointed that the water temperature for the pool at the premises was very cold... what is the sense of having a pool at the premises if it is not heated ?

10/10

Exceptional

13 Sep 2024

Vanessa P

Great option in Taormina

This was a great stay in Taormina. The hotel was well located, within a nice walking distance to the city centre. The hotel staff was lovely and really made us feel truly welcomed. They had partnerships with 2 beach clubs, which was amazing, as they provide the shuttle service from and back to the hotel. Would recommend it for sure!

Friends_and_family Family

8/10

Excellent

18 Aug 2024

Angelo

The surroundings are very beautiful and everything is accessible by walking in the town of Taormina. The Cable car is excellent to use for a day out at the beach, what i didnt like was the size and configuration of the hotels bathroom, it wasn't easyto shower or use the toilet considering the cost of the room per night.

Leisure Partner

10/10

Exceptional

17 Aug 2024

Steven

Excellent location and hotel.

Fantastic location away from main tourist area but only 5 minutes away. Great stay. Very helpfull staff especially regarding my delayed baggage.

Friends_and_family Family

10/10

Exceptional

11 Aug 2024

Aimee

The incredible staff was amazing The management is doing everything right at this property! Every department the staff was top notch- doorman, front desk, breakfast room, roof top deck, maid service everyone was top notch. Angelo was especially helpful always and delightfully. The bartender Giuseppe made absolutely stunning drinks and was most hospitable and Stefano took great care of us on roof top and at Breakfast. The front desk was always very very welcoming! We were very impressed by the entire staff each and every day we were there for 6 nights.

Leisure Family

10/10

Exceptional

26 Jul 2024

Kambiz

By far one of the best places to stay in town with outstanding services

Family

10/10

Exceptional

26 Jul 2024

Mate

Lovel stay in every single aspect. Thank you for your kindness and great service

Leisure Partner

10/10

Exceptional

25 Jul 2024

Angela Mary

Excellent hotel for comfort, location, quality of staff and services. Excellent room, breakfast and rooftop bar. Very enjoyable staff.

Partner

10/10

Exceptional

09 Jul 2024

Samuel

Loved it

Leisure Family_with_children

10/10

Exceptional

08 Jul 2024

Barbara

The staff was exceptional. Any question or assistance I needed was responded to quickly and competently. In particular, I needed help to find options for transport to the airport. The time and patience offered me to search and purchase bus tickets was exceptional.
thank you to the whole team at the front desk who were kind and helpful, every day!

Leisure Friends

10/10

Exceptional

05 Jul 2024

Gabrielle

The perfect location in Taormina. Very kind and supportive staff. The concierge helped us make 2 dinner reservations during our stay and they were absolutely fantastic dining experiences

Leisure Family

10/10

Exceptional

16 Jun 2024

Jorge

Good hotel rooms were quite small

Leisure Partner

10/10

Exceptional

12 Jun 2024

Georgia

The staff were amazing. Particular thanks to Angelo M. who was so helpful! We had a car which we paid for valet parking which worked well.
The room was good.
Location is fantastic. Pool area small but good and great view.

Leisure Partner

10/10

Exceptional

25 May 2024

Tim

The staff was outstanding! Every interaction we had with the staff was very professional, friendly and they were always trying to make your stay better. The location is perfect and the scenery is incredible. We will come back!

Leisure Family

10/10

Exceptional

13 May 2024

Richard

Lovely Hotel close to Downtown

We had a lovely time at this hotel and seeing beautiful Taormina and Mt. Etna. The staff are very accommodating. When checking in you are given a map of the town and the main sites are pointed out. The front desk gentleman when checking out was very informative about the legal pricing of a taxi ride from Catania airport to Taormina (125 euros). People we met were charged 190! We took the bus from the airport €7 each) then a cab from the Taormina bus stop to NH. We were slightly over charged at €20. Going back it was €15. Also, the gentleman told us the cabbie must accept a credit card and not demand cash as our first man did. The town is lovely but be prepared for the ups and downs of hills and stairs.

Partner

10/10

Exceptional

13 May 2024

Richard

Lovely Hotel close to Downtown

We had a lovely time at this hotel and seeing beautiful Taormina and Mt. Etna. The staff are very accommodating. When checking in you are given a map of the town and the main sites are pointed out. The front desk gentleman when checking out was very informative about the legal pricing of a taxi ride from Catania airport to Taormina (€125). People we met were charged €190! We took the bus from the airport €7 each) then a cab from the Taormina bus stop to NH. We were slightly over charged at €20. Going back it was €15. Also, the gentleman told us the cabbie must accept a credit card and not demand cash as our first man did. The town is lovely but be prepared for the ups and downs of hills and stairs.

Partner

10/10

Exceptional

12 May 2024

Oneida

Convenient location, pool was fantastic!

Leisure Self

10/10

Exceptional

17 Dec 2023

ALECIA

The staff is amazing and is willing to help with anything you need to make your stay more enjoyable!!
Love the sea views, the big marble bathrooms and location

Leisure Family

10/10

Exceptional

10 Nov 2023

Michael

Graat location and beautiful hotel

Hotel was wonderful from staff at check in to the room. The location was perfect with a great view and close to everything

Would stay here again

Partner

10/10

Exceptional

30 Oct 2023

Paul

A very nice hotel very close to all the action. Lovely pool area

Leisure Partner

10/10

Exceptional

13 Oct 2023

Beatriz

The location is very close to all of the tourist attractions and shopping streets.

Leisure Partner

10/10

Exceptional

04 Oct 2023

David

We enjoyed our stay. The location is convenient and very walkable.

Leisure Partner

4/10

Poor

02 Oct 2023

Jennifer

I was extremely disappointed in this hotel. It was expensive and definitely not worth the money. I had reached out to the hotel in advance of our stay and upon check in they did not have the right room and caused us to get a 2nd room. There was a bug in our bed and mold in the shower. The manager was rude and not accommodating. I am a frequent traveler and was very disappointed at how expensive this room was and the terrible, terrible customer service!

Leisure Friends

10/10

Exceptional

28 Sep 2023

Edwina

A great location, with the streets of Taormina easily walkable while still taking advantage of the beautiful view. Staff were friendly and helpful.

10/10

Exceptional

23 Sep 2023

Vanja

Would recommend it. Great location. Nice staff. Excellent view and cocktails at root top bar

Leisure Partner

8/10

Excellent

13 Sep 2023

Paul

Good location, friendly and helpful staff. Would stay again.

Leisure Partner

10/10

Exceptional

09 Sep 2023

Carmen

Absolutely fantastic hotel. Perfect location and amazingly attentive staff! Have stayed here twice already and will stay again! Property is gorgeous with the best views.

Leisure Family

6/10

Pleasant

21 Aug 2023

Darién

Bathroom is filthy but the hotel is very well located and the staff is great

Leisure Partner

10/10

Exceptional

20 Aug 2023

Leyanis

Perfect hotel, we love it so much is our 2nd year coming here. The service is outstanding and the staff is excelleny

6/10

Pleasant

15 Jul 2023

Timothy

Bathroom flooding!

Where to begin. The hotel is ideally located in Taormina. The staff is friendly and helpful. In particular, Sarah, in guest relations was incredibly helpful. This individual was exceptional. The hotel itself is very clean. The lobby is comfortable and accommodating. Had it not been for the particular problem that I am about to explain I would give this hotel five stars. Now for the problem. we were assigned a room that was apparently designed for handicapped individuals. This room had a shower which flooded the bathroom on every use. In order to take a shower we were required to roll up towels and dam up the doors to the shower so that we could keep the water in check. I have photographs of this problem and have added them to this review. Simply unbelievable! Little or no effort was made to resolve this issue or change our accommodations. So, the moral of the story is, do not let them book you into a handicapped accessible room because of the bathroom flooding problem. The rest of the room was fine. The view of the ocean and the town were outstanding. This could have been a great stay had it not been for the bathroom problem. Every time we took a shower, we had to go through an extensive process to keep the water from flooding the bathroom.

Partner

10/10

Exceptional

03 Jul 2023

mana

Great staff

Leisure Friends

10/10

Exceptional

01 Jul 2023

Diego

Taormina

Sarah was the most helpful. All her recommendations and reservations (beach visit) made our stay a joy. We will definitely comeback soon.
Your hotel room was so comfortable and for the first time & after many different hotel stays through all of Italy, your hotel had kleenex/tissues in the bathroom!
Angelo's smile and attention to detail were fantastic.

Partner

6/10

Pleasant

01 Jul 2023

Susanne

Great location

Leisure Family

10/10

Exceptional

26 Jun 2023

Ronald

Great spot!

Wonderful staff and hotel. Will definitely stay again. Great views, super clean. Very friendly. Great location!

Partner

10/10

Exceptional

26 Jun 2023

Jessica

was clean, the rooms were spacious, the pool was brisk and refreshing. The staff was amazing and so friendly and helpful, and the spa is definitely a must. We would go back for sure!

Leisure Partner

10/10

Exceptional

11 Jun 2023

Miriam

Central location. Amazing staff and room. Staff was very helpful and accommodating with vehicle parking and restaurant suggestions. Highly recommend.

Friends_and_family Family

10/10

Exceptional

09 Jun 2023

Jorge

Excelente

Leisure Friends

10/10

Exceptional

04 Jun 2023

Charlotte

Great place in TAORMINA

Fabulous hotel, delicious breakfasts and extraordinary service. Angelo - what a GEM - was especially helpful and kind, assisting us with everything from car service to directions around town.

Partner

10/10

Exceptional

02 Jun 2023

Todd

5 stars

Wonderful hotel with spectacular service.

Business Self

10/10

Exceptional

27 May 2023

John

Convenient location and very helpful front desk staff

Leisure Partner

10/10

Exceptional

25 Apr 2023

Michele

Fantastic. Property and people are too notch. Service is unbeatable. The spa is out of site and Federica is by far the best masseuse and gives a facial that’s magic! We’ve stayed here twice and will be back.

Leisure Family

10/10

Exceptional

23 Apr 2023

Nancy

Excellent location, easy to drive to, you can leave the front of the hotel and are very close to the main strip, where there are many restaurants, shops and in walking distance to ancient theater, such a. Lovely staff, great Spa, and our room had a great view with a French balcony.

Leisure Partner

10/10

Exceptional

16 Apr 2023

Nadine Lucy

The hotel was great, amazing views of Taormina, excellent staff who really looked after us during our stay, lovely breakfast and a convenient location. Would definitely go back!

Leisure Family

10/10

Exceptional

14 Apr 2023

Nancy

Beautiful! Blend of old and new, with plenty of comfortable spaces.
We loved the lounge in the evening for a quiet place to share a glass of wine and talk.
Everything was perfect!

Leisure Family

8/10

Excellent

11 Apr 2023

Alexia

It was fine - good location. Very small and dated rooms.

Leisure Partner

8/10

Excellent

02 Apr 2023

Lila

Good comfortable stay.

Good comfortable stay. Good location near the Messina gate. You only get a view if staying on the 4th floor or above. Modern decor.

Partner

6/10

Pleasant

29 Mar 2023

Amanda

Amazing central location but not five star

We stayed at this hotel for a long weekend in preparation for our upcoming wedding in Taormina. Whilst the location is exquisite - literally a 2 minute walk to the centre - the rooms and facilities are certainly not 5 star. The room was quite small and the bar menu consisted of clearly microwaved meals with dated cutlery with cups that were barely suited for public use. There is a paucity of equipment in the gym but it is modern and immaculately presented. All the staff were friendly and helpful.

I have stayed at other NH Collection hotels that were of a much higher calibre (for example, in Livorno). This would be a reasonable 3 star hotel but for the price, certainly not worth its 5 star rating.

If you want a 5 star experience, I think the nearby Grand Hotel Timeo would be the way to go!

Partner

10/10

Exceptional

19 Dec 2022

ALECIA

Luxury property in the heart of Taormina, with access to shopping, restaurants and the Greek Theatre

Leisure Self

10/10

Exceptional

23 Oct 2022

SELVA

The room was splendid with a beautiful view of the city and the sea. But for me the most important thing was Agnese , Vicenzo and Marco , the staff of the reception all the time with a smile and always put attention of our requirements. Thank you

Leisure Family

10/10

Exceptional

10 Oct 2022

Craig

Lovely hotel on the edge of the main attractions

Lovely hotel just on the edge of all the main attractions in Taormina.

Partner

10/10

Exceptional

03 Oct 2022

Bellkiss

This hotel has a great location and delicious breakfast. We had a little inconvenience with the first room. The shower overflowed water but the next day they changed our room to a better one. Other than this I recommend this hotel.

Leisure Partner

10/10

Exceptional

29 Sep 2022

Paul

✅

Leisure

10/10

Exceptional

24 Sep 2022

Guillermo

Staff was very friendly and courteous allthe time.

Leisure Friends

10/10

Exceptional

14 Sep 2022

Michele

Excellent property in an idyllic location with a rooftop view that can’t be beat. Wonderful service, excellent AC and Wifi and one of the best spa treatments I’ve ever had. PLEASE see Federica in the spa. She has magic hands and is a lovely person.

Leisure Friends

8/10

Excellent

06 Sep 2022

Poupak

Small Pool and very few beds by the pool. A lot of people leave books and bags on the chairs for hours to save the seats.

Leisure Self

6/10

Pleasant

04 Sep 2022

Christina

It has beautiful amenities-the rooftop is great and the pool is beautiful, but the rooms themselves are quite small and a bit cramped. Half of the rooms face air conditioning units, which isn't ideal especially for price point. Just wish I knew that if I did not explicitly pay for a sea view that I would be looking at AC units instead and not even the city... or another building

Leisure Friends

10/10

Exceptional

28 Aug 2022

Jeffrey

All the staff was amazing! Beautiful property and location.

Leisure Pet

10/10

Exceptional

22 Aug 2022

Gennaro

Great hotel walking distance from city center

Business_and_leisure Partner

10/10

Exceptional

11 Jul 2022

Nicole L

Great hotel! The presidential suite is beyond amazing! Top notch service at the front desk and shout-out to Luciano who went above and beyond his job. Location is perfect.

Friends_and_family Friends

10/10

Exceptional

04 Jul 2022

RAJEEV

Great place to stay in Taormina

Excellent service and hotel in an amazing location

Front desk through to all other staff were friendly, professional and extremely helpful

Friends_and_family Family

2/10

Poor

02 Jul 2022

MAURO

Refuse room at the 3rd floor, I booked a premium room ocean view but can’t open my curtain because the guy on the terrace was looking inside my room. Staff is no polite except the door man, food at the restaurant was very poor. Pool’s bar close at 5PM☹️☹️. Clean staff don’t make a good work. Ia asked for late checkout for 2 PM the lady gave a quickly answer, “yes, EUR 50. Location is fantastic to walk to the Corso Umberto, Main Street if Taormina but there are other hotels with a good location also. If you can be far away from NH.

Leisure Partner

10/10

Exceptional

16 Jun 2022

Elias

Great Hotel with a fantastic location

Leisure Partner

10/10

Exceptional

11 Jun 2022

SHERRON

Very nice within walking distance to town. Enjoyed our stay!

Business_and_leisure Family

8/10

Excellent

30 May 2022

Catherine A.

It was a pleasure trip!

Self

10/10

Exceptional

05 Jan 2022

Maria

From the moment we arrived at the hotel to the moment we left we felt taken care of by NH staff. The room we had was superbly beautiful with the great view of the ocean. Our room was always well-maintained. The room is very nice, spacious and smelled good the whole time we were there. The breakfast is highly recommended and we don’t typically do breakfast when traveling. Overall we had a great stay.

Leisure Family

8/10

Excellent

23 Oct 2021

Verified traveler

Great stay in Taormina

Really liked this property, location is great, just a short walk from the main street, but still very quiet, we had a premium room with a view which was a good size and had a beautiful view of Taormina. There was a great slection at breakfast, and service was very prompt.

Partner