Name: Roatan Media Luna Resort Affiliated by Melia
Address: Carib Point, Roatan, HN

8/10

Excellent

01 Aug 2026

Terra

Absolutely — this keeps the important specifics without feeling like a long complaint.

We had a mixed but overall relaxing stay at Media Luna. The rooms were clean, the bed was very comfortable, and the pool area was well maintained. The beach is small, but the snorkeling right off the beach was surprisingly great and one of our favorite things about the resort.

There was plenty of food, but we found it just okay and wished there were more authentic Honduran/Caribbean options. Drinks were basic and served in paper cups that quickly became soggy from condensation. The rooms could also use some simple improvements like hooks in the bathroom and better shower heads. A tree hitting our roof during windy nights was also pretty noisy.

The staff was generally nice, although some seemed a little disengaged, probably because there were hardly any guests during our stay. There isn’t much to do at the resort, and the excursions offered didn’t really interest us. We left the resort three of our six days to explore other parts of Roatán and definitely recommend finding a reliable taxi driver, since the resort only provides transportation to and from the airport.

There were also too many free-roaming cats begging around the dining area.

Overall, it’s a clean, peaceful place with good snorkeling and a nice pool if you’re looking to relax, but don’t expect a lively all-inclusive experience, lots of amenities, or exceptional food and drinks.

10/10

Exceptional

28 Jul 2026

Verified traveler

The property was absolutely amazing!! We were able to snorkel and even scuba dive directly from the resort! Food was great, staff was wonderful!! Few minor things could be upgraded and made this place even better, like the hammocks in the water that they advertise. But all in all, absolutely amazing!!!

4/10

Poor

28 Jul 2026

Oscar

I stayed at Media Luna Resort from July 24 to July 28. While the property is beautiful, the overall guest experience did not meet my expectations. I requested the airport shuttle more than 24 hours in advance, as required, but no one was there when I landed. I waited 30 to 40 minutes with no communication. Since the shuttle costs $25 USD each way, I expected much better service. The shuttle was also an unmarked white van, making it difficult to identify. At check in, no one apologized or acknowledged the issue. For the price and the way the resort markets itself as all inclusive, I expected better communication and transparency. We were given only two 500 mL bottles of water at check in and had to refill them ourselves for the rest of the stay. While I appreciate reducing plastic waste, this wasn’t what I expected. There was also no toothpaste in the room. Customer service was inconsistent. When my safe wouldn’t open, the front desk employee responded with an audible “ugh.” Maintenance later confirmed the battery had died, which was outside of my control.The food was disappointing at first. I was served undercooked chicken (see photo), and a cherry Danish was stale. Thankfully, the food improved by days three and four. The positives deserve recognition. The grounds are beautiful, there was no sargassum, the water was crystal clear with fish visible from shore, and the sunsets were stunning. The two pools never felt crowded, and housekeeping kept the room spotless.

10/10

Exceptional

05 Jul 2026

MARIA SIMONA

I enjoy my visit. It was better than expected to be honest. i am thinking to come back in the future.

Friends

8/10

Excellent

05 Jul 2026

Julie

This was the perfect place to rewind and relax. The staff was wonderful.

Partner

2/10

Poor

24 Jun 2026

Gabriela

experience so many problems at this place one that the light fixtures weren’t working second there was mold on the ceiling. We removed several times. Staff and waiters were not friendly. They would say good morning to some guest and not to others I believe because we had several issues. They were less likely to speak with us. We’re not friendly. My husband had an accident on the property and I felt like it was brushed over and not taking care of. There’s no landline. They rely on Wi-Fi which falls so leaving us without communication. Some of the staff was trying to mitigate some of the wrongdoings they gave us a letter. They gave us a complementary wine. All in all I would never stay here and I think it’s actually dangerous. Beware.

Partner

8/10

Excellent

07 Jun 2026

MARIO

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Partner

10/10

Exceptional

01 Jun 2026

Jaquelyn

It's a hidden gem, if you like your vacations to be extra relax and quiet, this is the place! The staff is amazing! they do nightly activities ( trivia, karaoke, dancing, disco) and they are great, gets you involved and moving. Also, if you are an outgoing person and like to chat, you will make lots of acquaintances along the way. The food was good, I would say dinners were my favorite. They do have snack time but they are strict and stay on a timely schedule - so food its not available 24 / 7. Bartenders are very friendly as well.

Partner

6/10

Pleasant

28 May 2026

Luis

I am writing to formally express my dissatisfaction regarding my stay at Roatán Media Luna Resort affiliated by Meliá between 18th and 21st of March 2026, in the room # 108.
The bathroom floor in my room was in very poor condition, as evidenced in the photographs previously provided. The deterioration of the flooring not only affected the aesthetics of the room but also raised concerns regarding safety and proper maintenance standards expected from a property affiliated with the Meliá brand.

This situation significantly impacted on the comfort and quality of my stay. I trust that Meliá upholds high standards across its affiliated properties, and unfortunately, this experience did not meet those expectations.

Given the circumstances, I respectfully request appropriate compensation for the inconvenience caused. Considering the condition of the room and the impact on my stay, I believe a compensation equivalent to 30–40% of the total amount paid would be reasonable.

I look forward to your prompt response and to an amicable resolution of this matter.

Kind regards,
Dr. Luis Kishon- DVM
Dates of stay: 3/18th to 3/21st/2026
[email protected]

Partner

8/10

Excellent

11 May 2026

Gloricelly

Very beautiful view

Partner

10/10

Exceptional

05 May 2026

Clara

It's got all the things you want with a reliable all-inclusive - clean rooms, good design, great food, beach access, organized activities - with a small, family-owned feel. The food felt home-cooked and the dining area felt intimate enough to recognize other folks staying, but the rooms were spread out enough to have your own little getaway.

Partner

6/10

Pleasant

05 May 2026

Gissel D

The staff were absolutely delightful, they were attentive, nice and helpful.
The hotel and property was nice, the cabins were cute and clean.
The bar was also pretty good they had a variety of drinks.
The pool was nice and it wasn’t very deep.
The hotel had pretty amazing views as well, although the beach area was pretty small.
The location of the hotel itself is 1 hour away from where everything is happening. We ended up renting a car as it cost $50 USD from the airport to the hotel. They don’t have a shuttle bus.
Here’s my BIGGEST issue with this hotel:
The food. You could tell that they don’t have a proper chef or cook. The food I give it 1 star.
They had a black garbage bag to keep the tortillas “warm”. The food was the same every single day, I mean they changed it up honestly it all rated the same after a while and some stuff I wouldn’t touch. The food was always cold or at room temperature. If they can get a proper chef, I would give it a better rating but for now 2 stars.
Honduran food is frigging amazing and these guys did not show that at all. Very disappointing.

Family

8/10

Excellent

25 Apr 2026

jorge

The staff it was great the only things is the activities were not by there schedule. But everything else was great.

Partner

10/10

Exceptional

23 Apr 2026

clinton

If you want incredible scuba diving with the on site dive shop run by Turquoise Divers you can do boat and shore dives on spectacular walls and reefs.
Although a bit remote on a quiet part of the island, it is very secure and they offer all sorts of excursions by boat and bus.
There is a calm cove for swimming and snorkeling, nice pools and very family friendly.
Food is fine and the drinks are cold. Entertainment nightly, although it can be cheezy but fun!
They do offer very reasonable airport transportation.
One of the best priced all-inclusives on the island, with awesome diving!!!

Self

6/10

Pleasant

21 Apr 2026

William

Likes:
- Most of the staff was very good to work with
- Restaurant and bar staff were extremely helpful
- Beautiful Caribbean view
- Very clean pool
- Well maintained property
- Amazing Piña Coladas

Neutral:
- Food was hit and miss

Dislikes:
- Room location very far from main area
- Hard to walk on the beach. Very rocky.
- Water hammocks weren’t available
- Internet in room was spotty
- Mattress was slanted upward at the bottom and too soft
- Pillows too soft

Partner

6/10

Pleasant

21 Apr 2026

Mario

It is hard to move around walking with luggage on stones. Plus, tilapia should not be the only fish available in a restaurant in Roatan.

Partner

8/10

Excellent

19 Apr 2026

George

Staff was amazing, beach could use some work and as da as amenities there are non, it’s to far out from anything but they have someone who is great at providing options for tours and experiences on the island.

Partner

4/10

Poor

16 Apr 2026

Lourdes B

Hotel is dated but definitely clean, and well kept. Staff is helpful and provided good customer service. The beach needs to be cleaned, too much seaweed and many rocks, no able to enjoy it. The good options are limited and lacking flavor, the beverage choice is lacking as well. Hotel is located a bit remotely and leaving the facilities will cost you a fortune.

Family_with_children

10/10

Exceptional

31 Mar 2026

Esther

Loved this place, it's so peaceful

Partner

6/10

Pleasant

27 Mar 2026

Donna Marie

The food had little variety

10/10

Exceptional

26 Mar 2026

Kevin E

Although the hotel is showing some age, the staff and the surrounding natural beauty are nothing short of fabulous. The rooms/cabanas are neat and clean, the dining and bar area is great and the staff is so friendly and welcoming. We can’t wait to return and have recommended this property to everyone.

Partner

8/10

Excellent

22 Mar 2026

Katherine M

Very quiet, out of the way place to relax by the beach or pool. Plenty of places to sit. It’s about a hour away from West End, the main tourist area.

Food was ok. We were there for a week and so it got little monotonous but overall it was a good place to stay.

Family_with_children

6/10

Pleasant

20 Mar 2026

Audrey

Very beautiful and relaxing and exclusive. It was not busy at all. The individual buildings are great the staff was very friendly. Everything just needed some maintenance or some more attention to it than it was maybe getting. like some of the pathways were very uneven and difficult to walk on there were some areas in the bathroom that you felt like you were going to fall through the floor, tge toilet sounded like it was gonna shift every time you sat, just cuz everything wasn't real tight just just little things that could need maintenance we needed to get help to get the hot water turned on and that took like 2 days but otherwise it was beautiful if you're going there for snorkeling it's perfect you'll be able to snorkel everyday right off the beach you don't even have to do any of the excursions but there are excursions available to many beautiful places and it is worth it to do that it's not close to any of the other resorts so I would make your Excursion plans or your transportation plans ahead of time if possible otherwise Elder at the hotel is great if you have any problems with motion sickness the the car rides can be just as harrowing as any plane would be for you so be prepared for that bring any amenities that you wouldn't normally bring to a five-star Resort you must bring lotion they didn't have cappuccino bar they didn't have a gift shop it was it was beautiful and relaxing but limited options

Family

10/10

Exceptional

20 Mar 2026

Joe

It was really nice good snorkeling

Family

10/10

Exceptional

17 Mar 2026

Lilah

EVERYTHING was very clean, including the rooms, pool decks, pool chairs, beach chairs, dining tables, etc. The staff did a great job keeping everything clean! All staff was kind, helpful, and fun! Drinks from the bar were also delicious and all completely included the price (no drink maximum/limit).

Partner

10/10

Exceptional

14 Mar 2026

Stacy

The staff were amazing!

The local activities were relaxing. Excursions were easy and affordable.

My new favorite location

8/10

Excellent

14 Mar 2026

carolee

Staff was so nice and helpful. Very clean. Food was just okay.

Family

10/10

Exceptional

08 Mar 2026

ROXANA

The staff were friendly and helpful. Rooms were clean and spacious. Bed was very comfortable. The hotel provided a tour free of charge that was fun. They picked us up and we took a tour of some of the island. We were able to get off the small boat and get in the water. Water was nice and warm. My only complaint is there is no food substitutions for the all inclusive buffett. You cannot order anything outside of the food options that are already put out. That includes snacks. What you see is what you get. They had night shows every night presented by their \"Animation Team\". I liked the music and dancing. Overall, a wonderful experience. Highly recommend!

Partner

8/10

Excellent

01 Mar 2026

Susan

The room was cleaned daily and restocked with fresh bottled water. There were a few stand-out servers: Gektor and Andy specifically. Everyone was friendly and accommodating, from the security staff to the entertainment staff to the hotel staff. We were welcomed as if we had come “home”.

Friends

10/10

Exceptional

27 Feb 2026

LEA ANN NMN

Very clean room, the best views..really good food. Dont pass this place up!! It is absolutely amazing!!♥️

Partner

6/10

Pleasant

20 Feb 2026

Kimberly

Room was prestine and the staff was friendly and courteous. However, the food was awful and the amenities did not reflect the pics.

4/10

Poor

04 Feb 2026

Erica

The staff was friendly and nice. However, if you don't speak Spanish use a translator app, bc if you need something, it won't get done. The food is only buffet style, and a very small selection 2/10. The property is quiet and relaxing, so if you came to party, this isn't the place for you. My room had big gaps in the door frame, which let the bugs walk right in. Overall the property/rooms were clean, but I wouldn't stay here again.

Leisure Friends

2/10

Poor

19 Jan 2026

Ivan

For an all inclusive hotel it has a lot to be desired
The check in was fast but not coordinated, the food was not good at all and the bartender couldn’t get a drink right it’s a hotel that is trying to be all inclusive but is not there, also the facilities needed upgrades

Friends_and_family Friends

8/10

Excellent

18 Jan 2026

Joy

Nice to all cultures. Could’ve had more food options. Excellent beaches. Room clean. Tropical. Secluded areas if on baecation.

Leisure Partner

4/10

Poor

05 Jan 2026

Evan

Media Luna Resort heavily markets its amenities and “5-star” experience, but unfortunately, the reality does not live up to the hype. While the overall concept of the resort is appealing and the staff are mostly young, energetic, and genuinely friendly, poor management, outdated equipment, and weak customer service significantly impact the guest experience.

The resort would benefit greatly from reallocating resources. Rather than offering a large quantity of mediocre food options, a smaller menu with higher-quality meals would be a major improvement. Additionally, the water system throughout the resort needs serious investment, as it does not meet the expectations of a property claiming luxury status.

Basic guest services are also lacking. Front-door service with golf carts to transport guests to and from their bungalows should be standard, yet it is noticeably absent. Even more concerning is how housekeeping staff are expected to work. Seeing cleaning crews push supplies uphill in wheelbarrows is not only shocking but unsafe—especially for a resort branding itself as “prestigious.” Providing proper equipment would protect staff and reflect a higher standard of care and professionalism.

The outdated infrastructure is evident throughout the property. Bathrooms using ball valves as flushing handles is unacceptable

Leisure Family_with_children

8/10

Excellent

01 Dec 2025

Sandra

The staff was great; very friendly and made us feel very comfortable.

Wonderful room; great view!
Loved the young entertainment staff!!

Leisure Friends

10/10

Exceptional

15 Aug 2025

James

Andi the chef was fantastic and the restaurant and bar staff was very friendly and accommodating. The food and drinks were amazing. The bungalow was clean, comfortable and quiet. The resort staff made us feel special! We were always greeted with a big smile and anything we needed was taken care of promptly. We will definitely be back!

Leisure Family

10/10

Exceptional

10 Aug 2025

Tisha

Great property would recommend to friends and family

Leisure Friends

10/10

Exceptional

25 Jul 2025

lazara

La estancia en el hotel fue muy placentera en cambio el hotel ocupa mejorar muchas cosas tales como servicio de Maleta de la recepcion para la habitacion , las habitaciones ocupan tener un espejo en el cuarto y un telefono para poder llamar a la recepcion .
El transporte demasiado caro no cobran por viaje cobran por persona , hicimos varias actividades en la isla tales como el buseo y sacar la licencia de Buso, tambien hicimos los ATV , los jet ski y los Zipline cada y los Dolfing cada viaje salio mas de $170 el dia les menciono que es solo para que puedan mejorar el servicio , el champu y el Condicionar deben ser separados .

Leisure Family_with_children

2/10

Poor

17 Jul 2025

Nelson

Terrible place

10/10

Exceptional

17 Jul 2025

ZINNA YVONNE

Best place I ever stayed. Entertainment was top tier

Leisure Self

6/10

Pleasant

09 Jul 2025

Medjina

The property itself was great, the people was friendly the place was nice. The property has its own beach nice view. The food wasn’t so great. The food options need to be better. Food was limited. They serve the same food everyday it got very tiring eating the same thing. The room was not great no hot water. The only good thing about the room is the ocean view. The AC wasn’t work for 4 days me and my party got sick due to black mold under the pillow. We asked to change rooms nothing was done. I was sick the whole trip due to black mold in the room.

Leisure Self

8/10

Excellent

02 Jun 2025

Anna

Rooms are individual bungalows with your own patio, feels like your in a jungle, so cute ☺️

Leisure Partner

10/10

Exceptional

30 Dec 2024

Tammy

We cannot say enough good things about this resort. The rooms were amazing, the staff were fantastic and the food was outstanding. They treat you like family while you are there and the staff goes above and beyond in their service. I would highly recommend Media Luna for your next vacation.

Leisure Partner

10/10

Exceptional

13 Oct 2024

Stephanie Alexandra

Good I like it

Leisure Family_with_children

2/10

Poor

08 Sep 2024

EDGAR

I dont recommend this place to nobody i only stayed there 1 nigth and i cant explain the horrible experience i had

Leisure Family

10/10

Exceptional

29 Aug 2024

Juan

Beautiful resort

Leisure Partner

10/10

Exceptional

16 Aug 2024

Martina

Beautiful property with a private beach that is tucked away in a sheltered cove. Clean, spacious rooms with excellent wi-fi. Lots of staff and security on-site. Wide variety of foods to choose from at the buffet. Family-friendly.

Arranging airport shuttle was not straightforward.

Leisure Self

2/10

Poor

12 Aug 2024

Issis

We like that the property is private and The only thing that we did not like the communication, it was really difficult to know what events were having. Nobody knew. It’s like the kissing and the front desk never really knew what it was for dinner or what they have for lunch or breakfast. It was always the same breakfast, but other than that everything else it was wonderful I know that they were on the season for mosquitoes, but they fumigating well. The customers were here and that’s really dangerous. there were some stuffing that they were kind of rude. They have a personal who take care of the kayaks and the patty board. One of the stuffing was really rude and we were shock about And the event team were not really exciting. We were there for almost a week and a half and everything was repeatedly. They were not so much things to do in the property. Also snacks during the breakfast lunch or lunch to dinner so pretty much you had to wait to grab something to eat, they only have Breakfast lunch and dinner but they’ll have Snacks between those hours and there’s nothing really close so you can go buy some snacks so if you not drive in you had to kind of communicate with the front desk so they can get you somebody to take you to a store and sometimes the store there like 30 minutes away and you had to wait for at least an hour so that can take almost 3 hours off your day they still have the name of Media Luna reserve a spa But they just reopen and their work progress

Leisure Family

10/10

Exceptional

27 Jul 2024

Jorge

Staff was amazing

Leisure Family_with_children