Roatan Media Luna Resort Affiliated by Melia

Honduras , Roatan - Islas de la Bahia
ROATAN, Carib Point
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50 reviews shown

10/10

Exceptional

31 Mar 2026

Esther

Loved this place, it's so peaceful

Partner

6/10

Pleasant

27 Mar 2026

Donna Marie

The food had little variety

10/10

Exceptional

26 Mar 2026

Kevin E

Although the hotel is showing some age, the staff and the surrounding natural beauty are nothing short of fabulous. The rooms/cabanas are neat and clean, the dining and bar area is great and the staff is so friendly and welcoming. We can’t wait to return and have recommended this property to everyone.

Partner

8/10

Excellent

22 Mar 2026

Katherine M

Very quiet, out of the way place to relax by the beach or pool. Plenty of places to sit. It’s about a hour away from West End, the main tourist area.

Food was ok. We were there for a week and so it got little monotonous but overall it was a good place to stay.

Family_with_children

6/10

Pleasant

20 Mar 2026

Audrey

Very beautiful and relaxing and exclusive. It was not busy at all. The individual buildings are great the staff was very friendly. Everything just needed some maintenance or some more attention to it than it was maybe getting. like some of the pathways were very uneven and difficult to walk on there were some areas in the bathroom that you felt like you were going to fall through the floor, tge toilet sounded like it was gonna shift every time you sat, just cuz everything wasn't real tight just just little things that could need maintenance we needed to get help to get the hot water turned on and that took like 2 days but otherwise it was beautiful if you're going there for snorkeling it's perfect you'll be able to snorkel everyday right off the beach you don't even have to do any of the excursions but there are excursions available to many beautiful places and it is worth it to do that it's not close to any of the other resorts so I would make your Excursion plans or your transportation plans ahead of time if possible otherwise Elder at the hotel is great if you have any problems with motion sickness the the car rides can be just as harrowing as any plane would be for you so be prepared for that bring any amenities that you wouldn't normally bring to a five-star Resort you must bring lotion they didn't have cappuccino bar they didn't have a gift shop it was it was beautiful and relaxing but limited options

Family

10/10

Exceptional

20 Mar 2026

Joe

It was really nice good snorkeling

Family

10/10

Exceptional

17 Mar 2026

Lilah

EVERYTHING was very clean, including the rooms, pool decks, pool chairs, beach chairs, dining tables, etc. The staff did a great job keeping everything clean! All staff was kind, helpful, and fun! Drinks from the bar were also delicious and all completely included the price (no drink maximum/limit).

Partner

10/10

Exceptional

14 Mar 2026

Stacy

The staff were amazing!

The local activities were relaxing. Excursions were easy and affordable.

My new favorite location

8/10

Excellent

14 Mar 2026

carolee

Staff was so nice and helpful. Very clean. Food was just okay.

Family

10/10

Exceptional

08 Mar 2026

ROXANA

The staff were friendly and helpful. Rooms were clean and spacious. Bed was very comfortable. The hotel provided a tour free of charge that was fun. They picked us up and we took a tour of some of the island. We were able to get off the small boat and get in the water. Water was nice and warm. My only complaint is there is no food substitutions for the all inclusive buffett. You cannot order anything outside of the food options that are already put out. That includes snacks. What you see is what you get. They had night shows every night presented by their "Animation Team". I liked the music and dancing. Overall, a wonderful experience. Highly recommend!

Partner

8/10

Excellent

01 Mar 2026

Susan

The room was cleaned daily and restocked with fresh bottled water. There were a few stand-out servers: Gektor and Andy specifically. Everyone was friendly and accommodating, from the security staff to the entertainment staff to the hotel staff. We were welcomed as if we had come “home”.

Friends

10/10

Exceptional

27 Feb 2026

LEA ANN NMN

Very clean room, the best views..really good food. Dont pass this place up!! It is absolutely amazing!!♥️

Partner

6/10

Pleasant

20 Feb 2026

Kimberly

Room was prestine and the staff was friendly and courteous. However, the food was awful and the amenities did not reflect the pics.

4/10

Poor

04 Feb 2026

Erica

The staff was friendly and nice. However, if you don't speak Spanish use a translator app, bc if you need something, it won't get done. The food is only buffet style, and a very small selection 2/10. The property is quiet and relaxing, so if you came to party, this isn't the place for you. My room had big gaps in the door frame, which let the bugs walk right in. Overall the property/rooms were clean, but I wouldn't stay here again.

Leisure Friends

2/10

Poor

19 Jan 2026

Ivan

For an all inclusive hotel it has a lot to be desired
The check in was fast but not coordinated, the food was not good at all and the bartender couldn’t get a drink right it’s a hotel that is trying to be all inclusive but is not there, also the facilities needed upgrades

Friends_and_family Friends

8/10

Excellent

18 Jan 2026

Joy

Nice to all cultures. Could’ve had more food options. Excellent beaches. Room clean. Tropical. Secluded areas if on baecation.

Leisure Partner

4/10

Poor

05 Jan 2026

Evan

Media Luna Resort heavily markets its amenities and “5-star” experience, but unfortunately, the reality does not live up to the hype. While the overall concept of the resort is appealing and the staff are mostly young, energetic, and genuinely friendly, poor management, outdated equipment, and weak customer service significantly impact the guest experience.

The resort would benefit greatly from reallocating resources. Rather than offering a large quantity of mediocre food options, a smaller menu with higher-quality meals would be a major improvement. Additionally, the water system throughout the resort needs serious investment, as it does not meet the expectations of a property claiming luxury status.

Basic guest services are also lacking. Front-door service with golf carts to transport guests to and from their bungalows should be standard, yet it is noticeably absent. Even more concerning is how housekeeping staff are expected to work. Seeing cleaning crews push supplies uphill in wheelbarrows is not only shocking but unsafe—especially for a resort branding itself as “prestigious.” Providing proper equipment would protect staff and reflect a higher standard of care and professionalism.

The outdated infrastructure is evident throughout the property. Bathrooms using ball valves as flushing handles is unacceptable

Leisure Family_with_children

8/10

Excellent

01 Dec 2025

Sandra

The staff was great; very friendly and made us feel very comfortable.

Wonderful room; great view!
Loved the young entertainment staff!!

Leisure Friends

10/10

Exceptional

15 Aug 2025

James

Andi the chef was fantastic and the restaurant and bar staff was very friendly and accommodating. The food and drinks were amazing. The bungalow was clean, comfortable and quiet. The resort staff made us feel special! We were always greeted with a big smile and anything we needed was taken care of promptly. We will definitely be back!

Leisure Family

10/10

Exceptional

10 Aug 2025

Tisha

Great property would recommend to friends and family

Leisure Friends

10/10

Exceptional

25 Jul 2025

lazara

La estancia en el hotel fue muy placentera en cambio el hotel ocupa mejorar muchas cosas tales como servicio de Maleta de la recepcion para la habitacion , las habitaciones ocupan tener un espejo en el cuarto y un telefono para poder llamar a la recepcion .
El transporte demasiado caro no cobran por viaje cobran por persona , hicimos varias actividades en la isla tales como el buseo y sacar la licencia de Buso, tambien hicimos los ATV , los jet ski y los Zipline cada y los Dolfing cada viaje salio mas de $170 el dia les menciono que es solo para que puedan mejorar el servicio , el champu y el Condicionar deben ser separados .

Leisure Family_with_children

2/10

Poor

17 Jul 2025

Nelson

Terrible place

10/10

Exceptional

17 Jul 2025

ZINNA YVONNE

Best place I ever stayed. Entertainment was top tier

Leisure Self

6/10

Pleasant

09 Jul 2025

Medjina

The property itself was great, the people was friendly the place was nice. The property has its own beach nice view. The food wasn’t so great. The food options need to be better. Food was limited. They serve the same food everyday it got very tiring eating the same thing. The room was not great no hot water. The only good thing about the room is the ocean view. The AC wasn’t work for 4 days me and my party got sick due to black mold under the pillow. We asked to change rooms nothing was done. I was sick the whole trip due to black mold in the room.

Leisure Self

8/10

Excellent

02 Jun 2025

Anna

Rooms are individual bungalows with your own patio, feels like your in a jungle, so cute ☺️

Leisure Partner

10/10

Exceptional

30 Dec 2024

Tammy

We cannot say enough good things about this resort. The rooms were amazing, the staff were fantastic and the food was outstanding. They treat you like family while you are there and the staff goes above and beyond in their service. I would highly recommend Media Luna for your next vacation.

Leisure Partner

10/10

Exceptional

13 Oct 2024

Stephanie Alexandra

Good I like it

Leisure Family_with_children

2/10

Poor

08 Sep 2024

EDGAR

I dont recommend this place to nobody i only stayed there 1 nigth and i cant explain the horrible experience i had

Leisure Family

10/10

Exceptional

29 Aug 2024

Juan

Beautiful resort

Leisure Partner

10/10

Exceptional

16 Aug 2024

Martina

Beautiful property with a private beach that is tucked away in a sheltered cove. Clean, spacious rooms with excellent wi-fi. Lots of staff and security on-site. Wide variety of foods to choose from at the buffet. Family-friendly.

Arranging airport shuttle was not straightforward.

Leisure Self

2/10

Poor

12 Aug 2024

Issis

We like that the property is private and The only thing that we did not like the communication, it was really difficult to know what events were having. Nobody knew. It’s like the kissing and the front desk never really knew what it was for dinner or what they have for lunch or breakfast. It was always the same breakfast, but other than that everything else it was wonderful I know that they were on the season for mosquitoes, but they fumigating well. The customers were here and that’s really dangerous. there were some stuffing that they were kind of rude. They have a personal who take care of the kayaks and the patty board. One of the stuffing was really rude and we were shock about And the event team were not really exciting. We were there for almost a week and a half and everything was repeatedly. They were not so much things to do in the property. Also snacks during the breakfast lunch or lunch to dinner so pretty much you had to wait to grab something to eat, they only have Breakfast lunch and dinner but they’ll have Snacks between those hours and there’s nothing really close so you can go buy some snacks so if you not drive in you had to kind of communicate with the front desk so they can get you somebody to take you to a store and sometimes the store there like 30 minutes away and you had to wait for at least an hour so that can take almost 3 hours off your day they still have the name of Media Luna reserve a spa But they just reopen and their work progress

Leisure Family

10/10

Exceptional

27 Jul 2024

Jorge

Staff was amazing

Leisure Family_with_children

6/10

Pleasant

20 Jul 2024

Marvin

The staff needs more experience and the menu and services in such need work but overall they are on the way to success. They also need to stop all these blogger / influencer promos they have been doing. Stuff like that isn’t going to work help pick up the establishment. What’s gonna help is word of mouth, and word mouth will come once the entire complex is renovated, menu options have improved and the staff is full trained. One last thing, Media Luna needs its own social media accounts; they need to separate themselves completely from the Henry Morgan brand. They’re full different in all aspects.

Leisure Family_with_children

10/10

Exceptional

15 Jul 2024

Jessica

As a female lone traveler, I felt the staff went above and beyond to make me feel safe and happy. Everyone was so friendly and helpful. I loved my room and the layout of the place.

My only suggestions are that they clean up some to the trash in the water near the beach. When I went snorkeling, I saw a lot of plastics and trash in the shallow water. Also the patio door at my villa was very hard to open and lock.

Leisure Self

8/10

Excellent

11 Jan 2020

Nohra

Ants in the bathroom
Ceiling wet
No wifi
I like the amaca

Friends_and_family Family

8/10

Excellent

07 Jan 2019

Verified traveler

It is excellent if you want a quiet place to rest .. If you want to move to west end or west bay you need a rental .. taxis are too expensive

Leisure Family_with_children

8/10

Excellent

03 Jan 2019

Verified traveler

This property is off of the beaten path. It is nowhere near the west end or Coxen hole or any of the other popular destinations. The staff is very friendly and very eager to please. When we encountered problems ( one or two minor issues) the staff and management were very quick to help and make amends. As a SCUBA diver, this location is great; the associated company, “AquaAdventures” is convenient and staffed with talented divemasters. Morning and afternoon dives are available to guests.

My only complaint is the hotel’s relationship with the tour operator that takes residence in the lobby of the resort. We wanted to go to the West End for shopping and sightseeing and were told that a car to the West End would cost $100 USD. For the record, I have driven from the VA-N.C. border to upstate New York for less than $100.

When I asked the Hotel reception how to travel to West End, I was told to consult with the tour operator.

8/10

Excellent

20 Aug 2018

Edward

I like the buffet food the rooms were very clean the staff were help full and nice the pools were clean and the beach was clean, the only thing i think that needs to be improved is the potablr water it is a bi salty but over all my wife my dauther and i injoyed the stay will vist agsin when possible

6/10

Pleasant

13 Jul 2018

Virginia

Everything was perfect, but I don’t understand why the water from the shower was saltwater! I did not like that. I hope when I return it will be different.

8/10

Excellent

03 Jul 2018

Roshan

Interesting Hotel

The dive side of the hotel has a pleasant view of the ocean. The rooms are nice however, there is no wifi access in the rooms. The gymn needed to be updated and wifi access has to upgraded. I could not make any wifi calls. Staff are the best in the hotel industry. Changing the food location would make it really nicer, for example a bbq outside....You can't rent a scooter to get to the hotel, the access road is to dangerous. To steep and plenty pot wholes. I would only recommend a car to get to the place. Shows are okay, instead of focusing on tropical themes, maybe something like Mayan dance themes or story...or Mayan culture...Or story of how the island of different people came to live on the island.

4/10

Poor

06 Jun 2018

Ricardo

Staff was very unpleasant. We hold almost 1 hour to be served dinner. We asked for water to be delivered at our room and no one came. Overall, I didn’t feel my money was worth it

10/10

Exceptional

11 Mar 2018

Carolyn

Beautiful for Snorkeling. Great Food and Service!

Snorkeled everyday!!!! Great food and service! Very relaxing vacation and that is exactly what I wanted!

2/10

Poor

23 Jul 2017

Dennis

Horrible experience, move out the following day

I won't ever recommend this hotel to a friend, is out of date and needs lots of attention, could be better with a better management, I've moved out the following day but in fact I wanted to move since the first day but they where hesitant to get me to another hotel, still awaiting refund!!

10/10

Exceptional

03 Jul 2017

Mercy

Definitely coming back!

Wide, open and quiet, with summer vibes, excellent food, pleasant staff, relaxing was as easy as breathing, will definitely book it back.

6/10

Pleasant

29 Jun 2017

Verified traveler

Peacefull, a bit over priced

Warm, engaging staff. Hard to reach reception or front desk prior to your stay. No blowdryer, No iron in room. Plenty buffet style food but gets cold, needs to have a warmer available. Over priced tour and excursion. Seek outside for a much better deal.

4/10

Poor

05 Jun 2017

Tammy

Remote resort on the beach

They used VERY creative photography for the rooms and beach. Our room had lots of water damage in the bathroom, one of the sinks would hardly drain, little lighting in the bathrooms and they only have COLD SALT WATER showers. They only provide towels, no wash cloths/handtowels even though we asked for them DAILY. They have scheduled power outages twice a day that would be ok if they actually stuck to the schedule! Because its warm during the day they start lawn maintenance early... early as in 5am, 5AM right outside your rooms till usually 7am. I'm talking DAILY lawn maintenance with blowers, weedeaters the whole bang!!! EVERY SINGLE DAY... The resort is remote, the hotel only offers a shuttle to/from the airport for a fee. So if you want to see/do anything on island you either have to rent a car from the resort or purchase an excursion from the resort. The beach is SMALL but clean. The pool is nice and clean. The staff is very friendly. They have armed security everywhere, which is a little unnerving, but at least you know that resort guest are the only ones there....

8/10

Excellent

15 Apr 2017

Bull

Nice hotel, excellent service.

Loved the hotel ambiance. The service was great. On the negative, the road needs to be paved( full of pot holes, stone, and mud. The food was repetitive, and the entertainment for the most part was not good. The hotel dancers only perform one night(they were good)and they had a gentleman who played keyboard and sang who was really good, but that was it.

10/10

Exceptional

24 Feb 2016

Keri

Great relaxing getaway

Great couples getaway! Very low key and relaxing. Small resort so everything was very personal. Our cabana was on the Oceanfront and it was well worth the extra $'s. Always beach chairs available on the beach or by the pool; never a line up at the bar or for dinner. Great nightly activities that kept everyone entertained. The BEST snorkeling and scuba diving I have seen. Private beach was fantastic and very well maintained.

We rented a car one day and went sightseeing to the West End. Glad we were staying at Media Luna; the West End was great to visit but is way more commercialized. We really enjoyed the low key atmosphere at Media Luna; biggest decision was beach or pool to start the day!

I hear there will be direct flights from Calgary/Edmonton next year. Looking forward to that!

Partner

6/10

Pleasant

20 Jul 2015

Mariana Martin

A weekend off

I was traveling in Central America for work, and instead of staying at San Pedro Sula I went to Roatan to spend the weekend off.
I choose the hotel because it is all included, all the rest I've checked were not (except for Henry Morgan which is part of the same group HM), but at the end I decided for Media Luna because I wanted a quiet place.
All inclusive was a must because with only 3 days in the island I didn't want to waste any time.
That being said:
- rooms are ok, spacious and well kept, mine was ocean front, if you're expecting a huge ocean view, forget it, lots of vegetation but it has its charm
- food was ok, typical buffet food
- during the weekend I was in there, it was not that crowded which I loved because the pool and the beach seemed private
- not much to do, it is a small hotel, but it is good if like me, you're spending a weekend off.

2/10

Poor

30 Jun 2015

Verified traveler

Worse exeprience ever

The staff and manager of this Hotel will try to overcharge you for every single thing. The premises are not bad, but the location is ridiculous. 40 minutes from the rest of the island. Other hotels allow you to enjoy the several attractions of Roatan, but in Media Luna you will be a slave of the poor service and the worse food you will ever have in your life.

Trust me. Avoid Media Luna's resort.