Name: Viva V Samana By Wyndham, A Trademark Adults All I
Address: Boulevard Turistico, Bahia De Coson, 32000, DO

10/10

Exceptional

22 Jul 2026

ana y almanzar

Great

10/10

Exceptional

18 Jul 2026

Arniel Caraballo

Pool was beautiful

Partner

10/10

Exceptional

17 Jul 2026

Pedro

Excelente

Partner

6/10

Pleasant

14 Jul 2026

gregory

Everything was ok, except for the time I ordered a club sandwich with a lemonade as room service. I got bread tomatoes and mayonnaise , didn’t get the lemonade, I told the waiter and he said he would be back with it, but he never came.. had to wash it down with water..

Self

8/10

Excellent

14 Jul 2026

Angeliki

The place is clean and the food amazing. We had a great time just got a little annoyed with the salesman approaching us every time we walked by the front door/main entrance.

Partner

10/10

Exceptional

13 Jul 2026

manuel nunez

Loved the place

Friends

8/10

Excellent

12 Jul 2026

Rafael Antonio

El personal de los restaurants debe ser mas atento, debe saberse el menú, ser mas servicial y tener mejores modales. El personal de la recepcion debe ser mas atento y servicial. Estos dos personales no estuvieron a la altura.

Partner

10/10

Exceptional

07 Jul 2026

Romnie Joel De Los Santos

Clean Room, friendly staff

Family

8/10

Excellent

07 Jul 2026

Romnie

Excellent facilities, miles of sargassum free beaches, crystal clear water and superb staff attentions.

Only observation is to have a little more variable menu. After 3 days you are tired of buffet options.

Family

8/10

Excellent

05 Jul 2026

Adriana

Good

Partner

10/10

Exceptional

30 Jun 2026

Aluin

Las mejores atracciones que pueden encontrar. Esos muchachos le hacen las vacaciones a cualquiera excelente

Partner

10/10

Exceptional

29 Jun 2026

ESTHER

The food and the rooms are wonderful. I had a beautiful view and really enjoyed my time there.

Self

10/10

Exceptional

27 Jun 2026

Dathan

The spa was also amazing

Friends

10/10

Exceptional

26 Jun 2026

Abel

Las atenciones del personal, las instalaciones, la comida fenomenal.

Friends

6/10

Pleasant

26 Jun 2026

Bradley

Some of the staff was amazing. Yoellis, in the buffet restaurant was fantastic, kind, helpful, and he was always smiling, just a great person. Beware of constant interactions with Viva club membership staff trying to get you to have a \"free gift\". Everyday it was the same, to the same people, no thank you, no thank you. I think it became more of a challenge for them once you said no.... Draining. We also had issues with hot water in our room for about a day and a half. Front desk told us for an hour that someone was coming in 5 minutes, and was even told face to face that oh yes someone is coming in 5 minutes, well no one came. I even asked to then change rooms to one that had hot water and was told that was not possible.... Water... lets talk about water, OK its 85-90 degrees everyday, they give you one empty glass container for two people to share, there is one water filling station on the first floor in the hallway. We requested more water bottles but never got them, instead we bought water bottles in town and refilled those daily. The location is breathtaking don't get me wrong, this place simply needs to do better with customer service, do some maintenance, and learn that smiling goes a long ways, Anyone who goes give Yoellis a big hug for us!!

Family

8/10

Excellent

26 Jun 2026

Noel

Hotel excelente, pero deberian tener mejor el servicio en el buffet y estar mas pendientes a las bebidas servilletas untensilios, y en las barras mas atentos.. lo demas excelente.

Partner

10/10

Exceptional

23 Jun 2026

Yoani

Very clean , beautiful surroundings, friendly staff, beautiful Beach. Definitely I will return.

Partner

10/10

Exceptional

23 Jun 2026

Anibal

Amazing hotel and staff

10/10

Exceptional

22 Jun 2026

Rosa Maria Rodriguez

Perfect

Family

10/10

Exceptional

19 Jun 2026

Alberto

El resort es hermoso sus áreas verdes son limpias y muy bien mantenidas su comidas fueron excelentes también sus tragos su personal siempre dispuesto a cooperar y ayudarte los cuartos recién renovados limpios agradables y el aire funciona al 100%recomiendo este hotel sin duda alguna yo le doy un 10 de 10

Friends

10/10

Exceptional

16 Jun 2026

Eduardo

The beach is amazing. The staff is very friendly, professional and provides excellent customer service specially Magalis, Ricardo, Genesis and Cedric at the buffet restaurant. They go above and beyond to make sure you have a great experience.

Family

10/10

Exceptional

15 Jun 2026

Mayra

Very clean, only thing is if you plan to make reservations for restaurants, not a good idea

8/10

Excellent

14 Jun 2026

Keven

Les chambres sent l'humidité mais que veux tu y faut 85 a 95% humidité en tout temps. Édouardo le serveur est le meilleurs de l'hôtel juste a cause de lui je vais y retourner l'an prochain. Merci a toutes l'équipe et aux femmes de ménage de ma chambre 5204 elle son parfaite. Keven Chouinard du Quebec Canada

Friends

8/10

Excellent

08 Jun 2026

Carleton

The resort was very nice and the food was ok. The first 3 days was good for service in the buffet but service started getting less after that. We had to get our own coffee and water several times after 3 or 4 days.

Friends

4/10

Poor

07 Jun 2026

Emilce

They have a missing remote control, so we don't have a TV. There was one 1-liter water bottle for two people. I requested an extra bottle three times and finally received one after three days there. The TV never worked. The coffee maker's glass container was cracked; I just left it that way for my mental health. All the themed restaurants don't allow groups of more than eight people. I just had fun because my family was there.

Family

2/10

Poor

07 Jun 2026

Mario

The location

10/10

Exceptional

06 Jun 2026

Juan Tomas Luna

We loved our stay. Everything was amazing.

Family

8/10

Excellent

06 Jun 2026

Darileez Gonzalez

El hotel está muy bello, área de piscina es grande y muy limpia igualmente la playa. Habitaciones coinciden con las fotos son espaciosas y limpias, camas cómodas. Para ser un hotel solo adultos no tienen muchas actividades o entrenamiento en la noche. En cuanto al personal no todos fueron amables pero en general el trato es bien. Si van a salir fuera del hotel hay muchos restaurantes cerca. La comida en el buffet no hay mucha variedad y el sabor le daría 5.5/10

Friends

8/10

Excellent

05 Jun 2026

Leishly

En general todo estuvo bueno. La comida del buffet puede mejorar en cuanto al sabor. El servicio del front desk definitivamente tiene que mejorar es mi única queja, no explican bien los servicios del hotel al momento del check in.

Los meseros muy atentos. El staff de entretenimiento es excelente siempre con actividades para los huéspedes. Las noches con música en vivo.

En los restaurantes la comida es mucho mejor. La limpieza del cuarto es todos los días. El servicio del spa muy bueno cogi un masaje y me encantó! Definitivamente volvería a hospedarme. El hotel es súper tranquilo, la playa es hermosa me gustó mucho mi estadía.

Friends

4/10

Poor

04 Jun 2026

Yamilka

I am disappointed to write this review, but I believe honest feedback is the only way improvements can be made.

While this property has many positive qualities, there are significant issues with management, organization, and staff training that negatively impact the overall guest experience. Throughout my stay, many employees appeared confused or unsure when answering basic questions, which created frustration and made it difficult to receive assistance when needed. The staff members are generally kind, friendly, and genuinely try to help. However, it seems they are not receiving the proper training, support, or guidance necessary to provide the level of service guests expect.

One of the most noticeable concerns is the lack of organization and communication among employees. In several areas of the hotel, particularly at the bars, staff members were openly arguing with one another in front of guests. This creates an unprofessional atmosphere and reflects poorly on the property. Workplace disagreements should be handled privately and never in a manner that affects the guest experience.

The entertainment and shows were also disappointing and did not meet expectations. On a positive note, the food was excellent and was truly one of the highlights of the stay. The beach is beautiful, and the rooms are comfortable, spacious, and well designed. These qualities demonstrate that the property has tremendous potential.

Unfortunately, the overall maintenance and cleanliness of the re

Family

10/10

Exceptional

31 May 2026

Hossanny

The property has all you need and more. The staff is friendly and resourceful. The resort is spotless, clean and not crowded

10/10

Exceptional

31 May 2026

Andria

Resort was beautiful, had a blast ,

10/10

Exceptional

30 May 2026

Bettsy

The property was really nice and clean. The staff was welcoming, I would return to the hotel.

Family

10/10

Exceptional

29 May 2026

Damon

.

Partner

6/10

Pleasant

28 May 2026

diego

Great location, gorgeous beach,hotel needs urgent TLC,

Family_with_children

6/10

Pleasant

25 May 2026

Ivonne

Tuve muchos problemas en la habitación ( el aire/ no habia electricidad/ habían goteras por el aire, no habia teléfono)
Asi fue cuando llegamos, pudieron resolverlo el mismo día ( aunque el aire se nos volvio a dañar) esto no daño nuestras estadia. el servicio rápido y los muchachos muy amables. La comida riquísima/ el ambiente/ las meseras divinas/ los show buenísimos/

8/10

Excellent

24 May 2026

Nico

Having my own little private pool was great.The food Could be improved in the buffet. It was almost impossible to try to make reservations.They didn't really have much available. Didn't like being harassed by the concierge about purchasing a membership.

Friends

10/10

Exceptional

24 May 2026

Jorge

Buffet menu needs to be better last time Tia Juan many was very good this time. It was kinda like the same in the morning and lunchtime too much repeated in items.
but is very good place to stay

Partner

4/10

Poor

24 May 2026

FROILAN M.

I got tricked by the name WYNDHAM associated with this hotel.
Will avoid any VIVA in the future.
They did try to please us with an Anniversary room package and a Birthday cake on our last dinner.
They try
really try.
But it was a matter of multiples details.
Example: one night I went to the front desk asking about that night show ?
She didn’t know, asked me to look for
one of the activities to check.
No advertising about the shows anywhere.
No not see any.
About 45 years traveling on business or pleasure.

10/10

Exceptional

19 May 2026

Eevie Colleen

The bungalows were very nice. Private and quiet.

Partner

10/10

Exceptional

17 May 2026

Naida

Fueron unas vacaciones muy divertidas gracias a todo el staff . Especial mente al equipo de animación. Ariel,Michael ,Victoria y todos los demás que no recuerdo el nombre . La naturaleza de ese lugar es hermosa. 💯 recomendado

Family

8/10

Excellent

12 May 2026

Thais

Was a peaceful experience

Partner

10/10

Exceptional

12 May 2026

Hanoi

Loved everything! Looking forward to go back soon.

Partner

8/10

Excellent

10 May 2026

Carlos

This our third time in this resort and for me it's the best option for couples. The checking process needs some improvement with the organization and staff need more training. Our room have great view to the beach and gardens. The staff in the restaurant is very attentive to the service. Room AC works very well. The beach is very good, very relaxing atmosphere.

Partner

10/10

Exceptional

08 May 2026

Cesar

We had an excellent weekend at this Terrena’s hotel. The staff were very nice and the food was excellent. Our favorites restaurantes were “Fusion” and “Mar y Fuego“ restaurant.

Partner

4/10

Poor

07 May 2026

Lazaro

The seats are good
Idin't go to the spa

4/10

Poor

05 May 2026

roberto

Habitación y servicios pésimo relación precio y calidad y eso que elegí la habitación más superior de ellos.

Partner

10/10

Exceptional

04 May 2026

Christiane

Superbe petit hotel

Friends

10/10

Exceptional

03 May 2026

Veronica

very little pressure. No vendors on beach. staff was very friendly and accommodating.

10/10

Exceptional

30 Apr 2026

Noelanie

The room was entirely clean, the staff was amazing, friendly, entertaining and well mannered. Everyone worked as a unit to ensure the guests were always taken care of. The boat ride (catamaran) was beautiful. The archery was so much fun. Every single resuturabt was amazing and the buffet was just as amazing as the restaurants. The buffet staff were proactive, attentive and friendly. The spa was AMAZING. I will absolutely be back to this resort.

Family

8/10

Excellent

29 Apr 2026

François

Endroit très propre, faire attention au plancher des chambres parfois négligé. Sinon, très bien entretenu; un petit reproche au consignes des endroits non fumeurs qui ne sont pas du tout respectés, et le personnel qui n’avertit pas les fumeurs, qui fument finalement partout. Attention à la nourriture au buffet, plusieurs ont été malades, dont mon mari qui a dû être hospitalisé pour une grave intoxication alimentaire. Endroit tranquille, ambiance agréable

Partner

10/10

Exceptional

28 Apr 2026

Vicente

The room was very neat and staff were great. The pool and beach is very nice.

Partner

8/10

Excellent

25 Apr 2026

Jamie

Rooms and property was clean. Staff friendly. Small resort with everything easily located

6/10

Pleasant

24 Apr 2026

Idelis

Overall I will not be coming back to this resort, also not sure if I would recommend it. The staff was friendly for the most part. The food was probably my favorite part about it. The decor was nice, the beach was beautiful. But it was very small, not much to do, no swim up bar, only one pool for everyone, very little liquor choice, especially if you’re not a VIP.

In our room, the floor felt dirty, and the swim up pool in the back was dirty, I had asked for them to clean it and it was not cleaned, so we never used it. My fiancé had also paid for the room to be decorated for my birthday, along with a beachside dinner. We had to tell them to decorate the room and we were never told about the beachside dinner at all, never mentioned it once.

We ended up paying for an excursion and during the excursion, which was horse ride to the Salto de Limon, we knew the locals who helped out with the horses were plotting to rob my fiance. They were talking in Spanish not knowing we were very well aware of that Spanish dialect. Luckily by the grace of God we ended up avoiding it, stayed close to the Tour Guide. But when riding the horses the tour guide doesn’t join, so we were in the middle of the trail alone with these people who are only volunteers. Multiple of them were involved in the plotting. I hope this excursion is more aware of who they let volunteer

We addressed this with the resort, but I don’t feel like they did enough to help us out with the scares and the inconveniences.

Partner

10/10

Exceptional

23 Apr 2026

Chad

Sammy and Walkie the beach barenders are Amazing. YoYo the beach attendant was wonderful. The entertainment staff was great all week.

Family

10/10

Exceptional

19 Apr 2026

Chantale

J'ai voyagé avec une amie, nous étions inquiètes à cause de commentaires lus à propos de personnes qui ont été malades durant leur séjour mais pour nous tout a super bien été, propreté, nourriture, personnel très gentils et très aidant, tous nos besoins ont été comblés. Belle plage, suffisamment de chaises pour tous, bons restaurants à la carte, surtout le Fusion. Amusements intéressants. Merci à Marcos Batista du Viva club qui a été excellent pour nous et au devant de nos demandes.

Friends

6/10

Pleasant

14 Apr 2026

Joe Luis

Well the property is really close to paradise , cause the mountain and the beach .the bungalows have cocaroches and no hot waters runnig good , they're staff is young and no too professional .look and feel like short staff on the buffet , from my point just training and costumer service class for tree months and everything going to be 5 start do not forget the roaches on the bungalows

Partner

8/10

Excellent

04 Apr 2026

Maria

Bar

Partner

8/10

Excellent

25 Mar 2026

Lydia Jacqueline

very pretty resort....the mountain views were beautiful on the drive there and the beach was really, really nice!

Family

10/10

Exceptional

23 Mar 2026

Oliver

My stay was excellent! Staff were very friendly! Will definitely be returning to this resort for sure!

Friends

8/10

Excellent

22 Mar 2026

sarah

The property is stunning. We spent the majority of our time at the pool because we could always find a spot to sit. The beach was really busy, but also totally worth it. The water was warm, and they had lots of activities to do in the water. I do wish they had more pool activities. The food was okay. I always found something to eat, but it was not my favourite. The staff was friendly, fun, and engaging.

Partner

4/10

Poor

17 Mar 2026

Juan

I’m giving this hotel two stars mainly because the beachfront location is beautiful and the staff was genuinely friendly. Unfortunately, friendliness does not always translate into good customer service.
We stayed for 4 nights and 5 days, and from day one we had ongoing issues with the air conditioning. It broke down at least twice a day—most often after midnight. We called to report the problem at least six times and requested a room change, but although we were repeatedly told it would be fixed or that we’d be moved, neither ever happened. Until the final day—less than an hour before checkout—there was someone at the room trying to repair it.
Hot water was also inconsistent.About half the time, there was no hot water when we tried to shower.
Housekeeping was unreliable as well. The room was not cleaned properly, dirty towels were left behind on one occasion, and on another, clean towels weren’t provided at all. When we requested them, it took over two hours to receive replacements.
The buffet food was mediocre and repetitive, with little variety from day to day. We tried two à la carte restaurants: the Mediterrenas restaurant was excellent, both in food and service, while the Fusion restaurant had good service but very disappointing food.
In conclusion, I would only recommend this hotel if you’re primarily looking for direct access to a beautiful beach and friendly staff. However, if food quality and timely resolution of issues are important to you, this may not be the best

Family

8/10

Excellent

14 Mar 2026

Zach

Property is decent, got what you paid for. Got food poisoning and was charged $500 in a medical bill. Medical facility and care were way better than expected. Food was okay in my opinion, nothing to write home about, but got the job done. Not much to do on the property besides pool, beach, and small miscellaneous activities. Definitely an older crowd, so it was peaceful and quiet. Staff was friendly and helpful.

Friends

6/10

Pleasant

11 Mar 2026

Naomi

Our stay was from 3/5-3/9/26. Grounds are lovely.

10/10

Exceptional

08 Mar 2026

Lidiann

The room was very clean, the ocean was visible from our balcony, the staff was friendly and helpful, specially Adonis, he truly helped make our stay an excellent and enjoyable experience, by thinking ahead and providing an exceptional customer service! The beach was clean , the pool was great as well and the food was also delicious!! We had a great time.

Friends

8/10

Excellent

04 Mar 2026

Maricela

Wonderful clean ocean view room, only issue was bathroom didn't have ventilation only window. Made birthday special with fruits and liquor. Staff was very friendly.

Friends

8/10

Excellent

02 Mar 2026

Rosy

The hotel is good, the staff is very nice. The only thing is that the buffet doesn’t have variety.

Partner

10/10

Exceptional

27 Feb 2026

miguel

Staff was very nice, room was clean.
Please don't allow the cats on dinning areas, other than that. Everything was fine

Partner

10/10

Exceptional

24 Feb 2026

Nivia

Yes, we loved everything!💕

Partner

8/10

Excellent

22 Feb 2026

Dawn Marie

Excellent food! Beautiful beach and beautiful pool. Staff was fairly nice except for the front desk. Staff who were very very rude unless you spoke Spanish or or French. We spoke English. Also, when booking for this place, make sure you get a flight that is not through POP airport as it’s 3 1/2 hours it will cost you over $200 US. We were unaware of that and it was excruciating. Entertainment was wonderful except for having to listen to karaoke at the bar when we were going through one of our à la carte dinners. The à la carts were actually pretty good. The fusion restaurant was wonderful and the staff there were very very good.

Friends

6/10

Pleasant

21 Feb 2026

Kecia

Pros:
Beautiful beach and pool; peaceful, scenic setting.
Comfortable room with relaxing balcony.
Generally hospitable and friendly staff, responsive to concerns/complaints.
Strong sustainability effort (Vero water filtration, no plastic bottles, glass bottles provided).
Cons:
The biggest issue for me was the food. As a vegetarian, I found the options limited, and dishes were not clearly labeled to indicate meat content. The food was also overly salty for my taste, and I was hungry much of my stay. At one specialty restaurant, the menu did not match what was served, and unavailable ingredients were not clearly explained.
Stains on bedding linen/bed skirt upon arrival (resolved, but delayed replacement of comforter...hours later)
While I value the Vero water system, it is only located on the 1st floor. My room was on the 3rd so frequent trips were necessary until I requested a 2nd bottle. Water stations on each floor would improve convenience.
No bathroom fan; no in-room safe instructions.
Cats freely roam the property, including the dining hall (not an issue for me but important for guests with allergies).
One staff member was overly assertive about attending a presentation and needed firm reminders to respect my boundaries.
Bottom line: Beautiful property and eco-conscious, but food limitations (vegetarian)and a few service/cleanliness issues impacted my stay. Because of the food limitations and overall experience, I would likely choose a different property next time.

Self

4/10

Poor

19 Feb 2026

Peter

Room phone never work, line was off, my room has a pool but always was water coming from the roof dropping down the pool, sad I never get to used the pool

Self

8/10

Excellent

19 Feb 2026

Marisa

The staff were fantastic and the entertainment team were very engaging and friendly. The resort is smaller but amazing. The beach is gorgeous and the pool is also a highlight. However the bungalow we had seemed to be infested with cockroaches, when we spoke to the front desk they had just told us it’s expected in somewhere tropical but this wasn’t just a handful it was dozens and even went into our bags and now we need to throw them on the balcony to kill them in the cold and thoroughly wash/clean everything down.
Many people spoke about getting sick, my group was totally okay and we found the buffet food to be really good. Recommend the resorts but maybe not the bungalows if you want to stay away from those roaches.

Partner

4/10

Poor

12 Feb 2026

Ralph G

Room was very good. Food was terrible. Very terrible.

6/10

Pleasant

30 Jan 2026

Chelsea

Our room was wonderful. The pool that was outside our room was not best though. It was very small, not filled all the way and when we got there it looked dirty.
The staff was wonderful, we did end up getting stuck with some staff who wanted to sell us a timeshare and they mentioned it would take an hour but it took up majority of our first day there which was 3hours spent with them so that was majority of our first day.
Booking excursions was very convenient and we were able to do so right at the front desk and that was lovely. There were paddleboards, body boards, kayaks and many things to do on site which was lovely to have.
The food was not best. I love Dominican food, but it was not what I expected. Majority of time, the food was cold. A lot of people were complaining of the food when we were there and stated getting sick. I watched 2 people faint from the effects of being sick from the food.

Leisure Family

6/10

Pleasant

28 Jan 2026

TERESA

Room was very nice and clean. Shower was excellent.Staff was very nice but did not speak much english.
Food was edible but nothing special. Buffet was outside, feral cats wandering throughout the dining are (they were friendly). twirly things to keep flies off food worked a little.
beach was beautiful. had some rain, but an umbrella was provided.
drinks were good.

Leisure Friends

6/10

Pleasant

26 Jan 2026

Haide

The first day Hair was there the TV didn’t work the second day my air-conditioning went out the lights in the Jacuzzi outside my room didn’t work

Partner

6/10

Pleasant

10 Jan 2026

Francesco

TV in the room did not work. Got food poisoning. The staff were friendly and helpful. The beach is beautiful. The sports amenities were great. Some upgrades are required.

Partner

6/10

Pleasant

02 Jan 2026

Amelia U.

Very nice staff but the hotels rooms conditions are not up to standards . It needs better supervision . The room was stuffy and very old linen , I had to ask for a revision.

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

Rodney

I paid ~$350/night so I'm not too upset about this but I found the food to be quite bad and the drinks subpar. The beach itself is quite nice though. The rooms feel like a touch above a random motel you'd find in the states.

The rates at this place swing quite a lot so if I paid anymore than this I'd feel totally robbed.

That being said, the staff are friendly and helpful. I think it's overall this is a get-what-you-pay-for situation.

God bless

6/10

Pleasant

26 Dec 2025

Rafael

The food was horrible

2/10

Poor

06 Dec 2025

Ivan

Prepare to get sick!

Leisure Family

6/10

Pleasant

03 Dec 2025

Albania

The room had a foul smell to it but we figured that since we would only be there for sleeping, we could deal with it.
The staff were okay just that we felt that unless you were a foreigner (caucasian) they would have treated us with respect and equality.
The food was not as good as Viva Cabarete and the drinks were also watered down.
Worst thing that happened that our 3rd day there I became sick with a stomach bug- was in bed all day with shivers and my whole body hurt. Then my husband got it in the evening.
One thing that could improve is the place settings in the dining area should be replaced immediately so that guests don’t have to look around and ask staff for utensils and napkins or even a glass of wine.
We have been booking resort rooms for over 25 years and I see that the service has not been the same.

Leisure Partner

2/10

Poor

03 Dec 2025

DANIA

Alimentacion,limpieza,actividades,lobby,restaurants..Todo muy MALO..deberian cerrar el hotel unas semanas y darle una buena limpieza..Hemos viajado a Republica Dominicana 5 veces y esta fue la primera mala esperiencia.

Leisure Family

10/10

Exceptional

30 Nov 2025

Rafael

Staff was great and the entertainment was amazing !!!!!

Friends_and_family Family

8/10

Excellent

24 Nov 2025

Jhonny

Nice

6/10

Pleasant

18 Nov 2025

Jesus

The check in staff was phenomenal. The only incident was in the morning when a gentleman by the name of Felipe approached us to talk to us about the club. We’ve been in many resorts and are not interested in this at this time. Have had very bad experiences with this timeshare/club sessions. The gentleman became very defensive when my husband said he was not interest. He got a bit rude and said he was only doing his job and was helping us with restaurant reservations. After the very uncomfortable situation, we and to the lobby only to find that we already had reservations made. So found out he was lying. We came here to relax and unwind from all the stress and did not appreciate the abrupt approach.
Another gentlemen started talking to us about all his family issues and that his child was in the hospital and his parents had just been killed. As sad as his story was, we were looking for a relaxing place.

Food was great but it was always the same every day. I had called room service 5 minutes after 11pm to order a cheeseburger that I had waited to order all day and the person very rudely said they could not make it.

The room, staff and amenities were excellent!!

Leisure Partner

2/10

Poor

15 Nov 2025

Isabel

Terrible hotel, it needs an update. Starting with the towels, they feel like sandpaper, dingy, and the lunch was deplorable. It's a disgrace to the Winham chain. The excellent staff tries to compensate for the hotel's shortcomings. We stayed for a birthday in a villa, but I'll never stay here again if I return to Las Terrenas.

Leisure Friends

8/10

Excellent

10 Nov 2025

Ana

Check in was very slowly

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

LaChaune

The resort was inviting from the start. Reception was polite and prompt. The gave us information that would prove later in our stay to be a guide to enjoy many elements and activities on the resort. Friendly staff throughout. Modern, clean, and spacious rooms. Endless food & drink for all. Fantastic beach and pool. My wife and i are all ready planning a return trip.

Leisure Partner

2/10

Poor

05 Nov 2025

Mariel

Service bad
Pool closed
Concierge very agresive and unresponsive

10/10

Exceptional

02 Nov 2025

John

Excellent service, very friendly staff, quality food and barservice

Partner

10/10

Exceptional

28 Oct 2025

Mesfen

Lovely

Leisure Partner

6/10

Pleasant

28 Oct 2025

Tana

Room was fair. Three bath towels only, no hand towels or wash cloths. No shampoo. Only one toilet paper role. Half of staff was pleasant and helpful, others not so much. Food was ok. Not much overall flavor. No servers to take our drink orders. However Beds were comfortable. Not a 5 Star resort. I will try other locations in the future.

Business_and_leisure Family

6/10

Pleasant

27 Oct 2025

aneisis

More, Activity

4/10

Poor

20 Oct 2025

Hilda

Bad customer service. Bad animation team, Poor food, dirty pool

Leisure Partner

2/10

Poor

17 Oct 2025

Rosanna

The checking in process was terrible , the front the staff not friendly ,Sofia check us in us we requested double beds for the group of six 3 rooms , when we got to the we all have single bed, also check in at 3 pm we got there a bit early and was advised to come back at 3pm . Again Sofia very rude told us room not ready , after 35 minutes I asked a different staff member who told us we were looking for u your rooms are ready . I will not come back and recommend the hotel too bad because the view and beach were great , Also some staff members are the restaurant were not really welcoming we us for staff and we were denied us we see other table will get the staff we asked , at one point I asked the some staff members at front if they were prejudice again Dominican. They can also clean more plates , cups around the beach area, the towel station was also a problem never clean towel the hotel was to even busy , the animation team boring and all over the place they need Dominican dancers , not European girls not coordination 😳.

Leisure Friends

10/10

Exceptional

14 Oct 2025

EDUARDO

Very nice hotel

10/10

Exceptional

12 Oct 2025

Pablo

Recomendado

Mi estádia fue excelente desde el momento que llegue muy buena atención la comida excelente la calidad súper.