Name: Best Western Greensboro Coliseum Inn
Address: 2001 Veasley Street, Greensboro, 27407, US

4/10

Poor

31 Jul 2026

Xavier

I didn’t trust how clean the room was after seeing the many stains on the hallway carpet. The ice maker on the e second floor was out of order and there appeared to be construction going on around there. Plus my room key didn’t function after it was issued the first time.

6/10

Pleasant

31 Jul 2026

Lisa

Need more handicap accessible rooms. Carpet was very dirty and the front desk clerk was rude and he was there for my entire one nite stay working.

6/10

Pleasant

30 Jul 2026

Mrs.

This is a lower tier family and pet friendly accommodation. Surrounded by \"greasy spoon\" restaurants.

2/10

Poor

29 Jul 2026

Yanixa

I booked a stay with my family at the Greensboro Best Western hotel. I usually stay at Best western since they are also nice and clean. This particular stay was horrible. I checked in at 4am and left by 10:30am same day. It was not very clean looks like under construction, carpets all had stains in and outside the room and trash bins overflowing with garbage. The room had a smell to it. We where really tired from a long 8+ hrs drive and had no choice but to stay a few hours to get some rest. I initially booked to stay for 3 nights and only stayed about 6 hrs. I had to book a different hotel for the remainder of our stay. I contacted best western for a refund for the night's we did not stay and they denied it. I don't understand why now I had to pay for nights I didn't stay because their hotel was dirty and my family and me felt uncomfortable staying.

6/10

Pleasant

28 Jul 2026

Wyatt

Elevator and other amenities were out of order.

10/10

Exceptional

27 Jul 2026

ADEYINKA

Deshawn was awesome
and the other male staffs

6/10

Pleasant

26 Jul 2026

Clif

Filthy rug down the main corridor, which set the tone for this stay.

This was by far and away the worst Best Western I have ever stayed at.

8/10

Excellent

25 Jul 2026

Bradley

My only complaint was the people in the room above us. Very noisy

10/10

Exceptional

24 Jul 2026

Lawrence

Hospitable clean really good room I will use again when in the area.

10/10

Exceptional

23 Jul 2026

ADEYINKA

ALL the staff are awesome

10/10

Exceptional

23 Jul 2026

Mitchel

Rooms were clean, staff was helpful and respectful.

10/10

Exceptional

21 Jul 2026

Willie

Breakfast ok

Family

4/10

Poor

20 Jul 2026

Nicole

X

Partner

10/10

Exceptional

19 Jul 2026

Leslie

I was only in for a single night for a concert. The hotel was clean and felt safe. The room was better than expected and the staff was very friendly and helpful getting me an early check in. The breakfast options were pretty standard and I enjoyed them. Based on this experience I would stay here again if I needed a room in town.

Self

8/10

Excellent

19 Jul 2026

Terrence

The room was very cleaned. It was hard to understand some of the staff. Otherwise I was very satisfied with my stay..

10/10

Exceptional

19 Jul 2026

Donald

The guy at the front counter was amazing. Got us checked in very quick and was very enthusiastic and engaged with us upon check in. The property was going through some renovations and or upgrades. Signs of exposed Wood I feel like should have been covered up with some type of plastic or something so the guest cannot see it. Other than that, the overall stay and the price was amazing. Would definitely stay again.

Friends

8/10

Excellent

13 Jul 2026

Samantha

There is no elevator so that was a little bit of a pain, but there are only two floors. Unfortunately, the pool was not open until the last night of our stay, so we spent much of our time in the lobby playing games or away from the hotel. The room was spacious and clean.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Arielle

Helpful, friendly staff!
Unfortunately the breakfast area juice machine was inoperable and pool was not open.

10/10

Exceptional

12 Jul 2026

Arthur

Great place to stay

Self

10/10

Exceptional

12 Jul 2026

Arthur

Everything was perfect

Self

10/10

Exceptional

11 Jul 2026

De'Mond

.

4/10

Poor

09 Jul 2026

Elijah

The elevator was under construction and we were not told until after we checked in and asked which way to go to get to the elevator. The staff on duty did not care that we had drove 12 hrs in storms and carrying luggage up the stairs was not something we wanted to do.

Friends_and_family Family

2/10

Poor

07 Jul 2026

Deadra

The carpet on the floors in the hall were stain. The picture for the room show carpet, no carpet. I seen two roaches. The pillows are extra small. I asked staff about the carpet and the person I spoke to was not even the manger. Manger was not on duty. When staff called the manger she didn’t answer. The side doors are hard to open

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Selena

I wanted to take a moment to recognize D’Shaun at the front desk for the incredible service he provided during my stay. From my very first interaction with him, he went above and beyond to make me feel welcomed, valued, and genuinely taken care of.

D’Shaun was professional, patient, kind, and attentive. What stood out most was that his service never felt like he was simply doing his job — he truly cared about creating a great experience. He listened, helped with a positive attitude, and made every interaction easy and enjoyable.

In a world where great customer service is becoming harder to find, employees like D’Shaun deserve to be celebrated. He is exactly the type of person guests remember long after they leave, and he represents your hotel and brand in the best possible way.

I hope leadership recognizes the impact D’Shaun has on your guests and the value he brings to your team. He is truly an asset, and my stay was better because of him.

6/10

Pleasant

06 Jul 2026

Jamie

Cons: The air conditioner in our room did not work very well. It was on the lowest setting, on high, and half the time the room would still be muggy (it was high 90s when we went with real feel in the 100s). We ended up buying a fan and was able to send it home with family that drove down. The room was pretty clean. The hallway carpeting was disgusting, needs a very good cleaning! We were down for a week during YMCA Nationals and the pool was shut down for most of the time. We were hoping with such a big event the pool would be running for the gymnasts to enjoy and cool off. The ice and soda machines on the 2nd floor were down the entire time we were there. Pros: We did get to enjoy the pool for two days out of the 8 we were there. The staff were wonderful. The hotel was close to the Coliseum for Nationals. The hotel was close to restaurants and shopping.

Family_with_children

6/10

Pleasant

06 Jul 2026

Kita

Hotel is located in a great location if you like eating out at restaurant's. If you stay here and aren't from North Carolina and you like milkshakes. Definitely make a stop at the COOK OUT it's a restaurant down the main strip up the street from the Hotel. You will not be disappointed.

10/10

Exceptional

04 Jul 2026

Cherryann

Close to the college campus that we need to visit . Staff were super helpful and nice.

Business Family_with_children

6/10

Pleasant

04 Jul 2026

Jeniffer

I called hours before check in and asked the front desk woman named Stacy. I asked her if it was ok to check in early she told me yes I asked how early she told me 11am I said ok. I get there at 1130 or so Rita was there n she said there is no early check in’s but she went ahead and checked me in early. I was a few hours from the hotel. What was I supposed to do if I couldn’t check in early? That was my whole purpose of calling . Employees need to be better trained

Self

10/10

Exceptional

03 Jul 2026

Ronald

Very nice place to stay...very clean!!

Self

6/10

Pleasant

02 Jul 2026

Wendy

The staff was great! The pool wasn’t open for 3 days of our stay. There was no microwave in our room.

Family

8/10

Excellent

30 Jun 2026

Whittni

Nice staff, clean room. Breakfast could use some protein and the pool should be ready before June! Thanks!

Family_with_children

6/10

Pleasant

30 Jun 2026

sabrina

The pool was not operational. There appears to be mold in the ceilings of the hallway near the ice machine. Carpet seems old. Need more of a variety for breakfast

Family_with_children

8/10

Excellent

30 Jun 2026

Rochelle

If you need a walk in shower, don't go here
If you have physical disabilities, don't go here.
If you expect your trash to be removed daily and more than 1 trashcan, don't go here.
The air conditioner was loud & the bed was not comfortable.
The breakfast and parking were good.

Family

4/10

Poor

29 Jun 2026

Janay

N/ahorrible service and smelly

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

Kasey

Pool is not working and there was no notice of that, no compensation for the pool not working. breakfast was not great. Waffles were separated and there was no yogurt and no workers to be found. Rooms were recently updated or looked like it. They looked pretty new. Halls could use some updating but if they just did the rooms they might be getting to them soon.

Friends_and_family Family

4/10

Poor

29 Jun 2026

Sheila

I don’t like the extra fee to check in a couple hours early if the room is ready

The construction and design wasn’t expected

No more Best Western properties for me.

Self

10/10

Exceptional

29 Jun 2026

Maximus

Very nice and neat place

Family_with_children

10/10

Exceptional

28 Jun 2026

Leslie

The staff was wonderful

4/10

Poor

28 Jun 2026

Ashley

When we arrived, the pool was not available and I did not know anything about that prior to arrival. The front desk staff were very kind and helpful. When we got to our room we found that our bedding was dirty. However, the cleaning staff was very kind and they did give us a clean set. When I tried to use the phone to call the front desk it didn’t work. As we were walking around the hotel, we noticed that the cleanliness was pretty bad. The hallways and carpet were extremely stained, and there was a trail of old chocolate milk and coffee all the way down the stairs and out the back door where the trash needed to be taken out. There were trash bags sitting there outside the door and not taken to the dumpster. We were not pleased with the way the hotel looked as far as cleanliness. In fact, we actually didn’t even stay and eat the complementary breakfast because I was afraid that it would be gross based on the observations of how the hotel was kept clean.

Family_with_children

10/10

Exceptional

28 Jun 2026

robin troy

Great Stay! Will definitely come back!

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Pierre

Near a lot of good place to eat within walking distance, close to freewzy

Self

4/10

Poor

27 Jun 2026

Aaron

Everything closed or out of order. Seems to be crime around too. With 24 hour patrol right outside of building.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Lisa

The staff was efficient, the hotel was very nice…. Great surroundings, mall, restaurants, stores. A little inwards from highway 85, but it was great!

Partner

2/10

Poor

24 Jun 2026

Lynne

This was the worst hotel .. it was really a motel disguised as a hotel . I got there with my 2 dogs and all of a sudden I was told by the man at the front desk who was not very polite I could only have one dog … he suggested I rent another room . they finally allowed my to have to 2 dogs but for a price…. That was the beginning of a really ucky stay. They gave us a room as far away down the hall as they could… I saw him give another person a closer room. we are older and although the walk was not bad there was no consideration .. breakfast was awful . They didn’t have simple things like butter …..most important the hotel was filthy. carpets had stains and looked like it had never been cleaned…. The room was also dirty . The Howard Johnson’s across the street looked nicer then this place ..

Partner

4/10

Poor

24 Jun 2026

Kelley

The staff were friendly, but the hotel itself was disgusting. The hallway carpets were stained very badly, and there was no elevator (It was a boarded up hole in the wall.). Breakfast was lacklustre, and it was only available until 9:30am, and the pool was lime green with no timeframe for opening. Only one out of two ice machines were working. It seems like they are in the process of a renovation, but I would be leery about staying here unless those changes have occurred.

Family_with_children

4/10

Poor

23 Jun 2026

April

Front desk staff was nice. But I was disappointed that the pool wasn't opened due to needing maintenance. Then on my last night the ceiling above the bed started leaking, so I had to be moved to another room.

Family

2/10

Poor

23 Jun 2026

Christine

This hotel looked like a disaster zone. Filthy hallways, elevator was under construction. No AC in the hallways or lobby. Pool was out of order and filled with algae.

Friends_and_family Family

4/10

Poor

23 Jun 2026

Andrea

Bed were comfortable but for some reason housekeeping took all our towels and never replaced them (and didn’t make beds or clean out trash or replace shampoos and soaps). When I called the desk to ask for towels, they requested I come down and get them myself. Pool was out of order our whole trip as well.

Family_with_children

6/10

Pleasant

22 Jun 2026

Amanda

Walls were dirty, pool closed (wasn’t disclosed when booking), breakfast bar was sad.

Nice quick place to stay but probably won’t revisit

10/10

Exceptional

21 Jun 2026

Barb

Room was clean, pool was not open in June

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Katrice

The pool was not open or clean. There were no elevators. I had a room on the second floor. The room roof leaked during the rain storm. And the breakfast was ok. I asked for a partial refund and did not hear back!!! My accommodations for staying out of town was not met.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

brendan

Shout out to Deshawn front desk. I didn't get the names of the other front desk employees, but they were all just as courteous and helpful.
The hallways could use a freshening up. My room was extremely clean, and looked remodeled. Sheets looked brand new. Continental breakfast was there as promised, and it was plentiful. Popeyes and restaurants are walkable. Room has fridge and microwave, so you can save your food. If you need to travel cheap, this is the way to go

Self

10/10

Exceptional

16 Jun 2026

Kahmar

Already have AC on when you check in, easy check in as well, feel safe outside authorities patrol the area 24/7. Comfortable stay

Self

8/10

Excellent

15 Jun 2026

Adekunle

What happened to the pool ?

Family

4/10

Poor

14 Jun 2026

Tracey

The elevator was not operable so stairs are the only route upstairs. It looks like a dangerous construction zone. Ice machine did not work. The floors creaked badly in our room. It will wake you if you’re in a room with someone. I’m never staying there again.

Partner

8/10

Excellent

14 Jun 2026

Johnstone

An hospitable staff, especially when I was checking out

Friends

10/10

Exceptional

14 Jun 2026

Esly

Great place

2/10

Poor

14 Jun 2026

Princess

Messy,,, didn't even go through with reservations. Left and went to a different hotel

Friends_and_family Family

2/10

Poor

14 Jun 2026

Jaime

Let’s start off by saying walking into the hotel at check in, it was hot inside, the gentleman didn’t even say hi. I noticed a sign was printed out the pool was closed. Mind you I called in May that it was open. No elevator. So I said no pool no elevator anything else well free continental breakfast. Then let’s go to walking in the hallway walk-in to hotel from side entrance smaller of nothing but trash and weed. As trash bags filled the entire walkway in bags in 90+ weather. To walk upstairs to see a huge hole (assuming elevator work) wasn’t properly closed off to prevent accidents. The constant smell of weed lingering exposing my kids to that smell ice maker out of service , vending machine out.m hold in ceiling. Let’s walk in the room. The room itself wasn’t awful but let’s to go the bathroom. The door rubs in the floor stained towels , long black hairs all over. Tried calling front desk no one answers. Even hotel.com tried calling. Let’s go to the next morning breakfast as half ass cereal bruised apples a broker water machine. Finally someone at the desk to bring everything up to “well there’s not much we can do since you paid through 3rd party” wouldn’t even give me a receipt at check out. This hotel needs to be put up to standards and not just trying to make a dollar. I don’t know where it goes but not into the hotel. If I could have afforded last minute hotel room I would have moved.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Michele

The staff was friendly, the rooms were nice and clean. The hotel is close to varius restaurants

Family

10/10

Exceptional

13 Jun 2026

Aaron

My stay was wonderful.. I would recommend this hotel to anyone traveling to the Greensboro area

Partner

10/10

Exceptional

12 Jun 2026

Chawana

The location is great for the fast food restaurants availability.

Family

10/10

Exceptional

11 Jun 2026

Alezandria

Clean room. Tight parking. A/C came in clutch and was great

Partner

2/10

Poor

09 Jun 2026

Deborah

Pool was closed. No elevator.

10/10

Exceptional

08 Jun 2026

Christina

Room was clean. Staff was friendly. Parking was convenient. Come to Greensboro often. This will be our go-to hotel.

Family_with_children

6/10

Pleasant

08 Jun 2026

Amanda

We needed an inexpensive night stay. The rooms were recently remodeled. You could tell that it's an older hotel.

6/10

Pleasant

08 Jun 2026

Ann

The room could of used a refresh the air conditioning made the room smell had to turn it off the floor could of used a rewash and some of the furniture was stained and could be updated it was old looking

Partner

8/10

Excellent

07 Jun 2026

Angela

This is a simplistic place to stay. Great price for an affordable, clean hotel with friendly staff & decent continental breakfast.

Self

2/10

Poor

07 Jun 2026

Amy

Pool was closed, carpets stained, roof exposed, overall old facility. Staff was nice and helpful

8/10

Excellent

07 Jun 2026

Andrew

We stayed for 1 night for a concert at the Coliseum. They offered a shuttle(for pay) that was VERY convenient. LISTEN: Its a budget hotel....Beds were surprisingly comfortable. Room was clean and bathrooms were upgraded and IMMACULATE. Biggest complaint: The Pillows were SO SMALL AND AWFUL. Please bring your own!

8/10

Excellent

04 Jun 2026

Martha

The refrigerator in our room (108) didn’t close well and that made lots of condensation

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Kahmar

Parking ,staff, was all great I’ll be back

10/10

Exceptional

02 Jun 2026

Adele

Check-in enthusiasm was outstanding!! Daquon Maxwell made us feel welcome and appreciated from the start of our stay. The price was right and accommodations were as pictured. A sold-out night was peaceful and other guests were respectful of other visitors. Parking was sufficient and available access to our room. Outstanding shower!! Great water pressure and plenty of hot water.

Friends_and_family Family

6/10

Pleasant

31 May 2026

Jennifer

Carpets were dirty, environment had an unpleasant smell, no elevator, site of no elevator was awful. Mold around sink in bathroom

Family

8/10

Excellent

31 May 2026

Claire

The room was very spacious and the hotel was in a great location! The continental breakfast was a little sparse and simple, but it was still nice to have as an option. Overall we had a very nice stay!

Family

8/10

Excellent

31 May 2026

Candice

It was a quick stay but we were comfortable and everything was very clean

Partner

8/10

Excellent

31 May 2026

Victoria

A somewhat bare bones but nonetheless really pleasant stay! Very clean, and very friendly staff. Breakfast was simple but serviceable. Smooth check in and out. Excellent location. Only negative was I couldn’t figure out how to use the tv to save my life but that may have been user error! Would def stay again if needing a quick overnight in the city.

Partner

10/10

Exceptional

31 May 2026

Shenee

Our rooms were spacious, very clean and the beds are uber comfortable.

Friends_and_family Friends

8/10

Excellent

30 May 2026

Gloria

I enjoyed my stay place was very clean I like nice staff I slept well last night. Thank you I will look to stay again in the future.

Self

10/10

Exceptional

28 May 2026

Richard

Was the perfect room as a overnight stop

Family_with_children

4/10

Poor

27 May 2026

Jacqueline

It would be helpful if they'd indicated they didn't have an elevator and they are under renovation.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Rikki

Very, very nice place to stay quiet, clean staff very very professional. Everything that I imagined was good thanks for allowing me to stay at your facility. Food showers were great. Everything no complaints. I’ll be back soon.

Friends_and_family Family

4/10

Poor

26 May 2026

Gary

The room itself was alright clean room and quiet. The rest was just absolute ridiculous. When I went to check in, there was no one behind the desk. The clerk was sitting at a table watching TV. I didnt know he was even the clerk I asked if there was anyone who was working the desk and he told me to \"hold on a sec\" while he continued to watch TV. Later when asking about the pool, a staff member became irritable that I asked and was rude stating it didnt open until Saturday. While I get there is an off season there was no reason for this attitude. All in all next time im in Greensboro I will be staying somewhere else.

Partner

6/10

Pleasant

24 May 2026

John

It was OK. I booked 2 nights and housekeeping never came once. Trash was overflowing. Once you sign in you get a text message with the onsite amenities. Couldn’t the person up desk at least go over them? One of the amenities in the text stated breakfast had eggs. Well you get no eggs why wasn’t this updated? One waffle maker but could never use it because there was either a line or someone making 10 waffles. Room was nice. Would I go there again? Maybe but will look at other places first.

Self

10/10

Exceptional

24 May 2026

Jeffrey

The pool was temporarily closed...

6/10

Pleasant

23 May 2026

Jessica

Clean room. The hallways were very odd - like rolling hills. Perfect for a skateboarder! Haha. Otherwise, the hotel was great for the price and the front desk staff was super nice.

2/10

Poor

23 May 2026

Daicia

They canceled my reservation

Self

4/10

Poor

22 May 2026

LADONNA

Parking was adequate. The staff was cordial. We were self sufficient, so not much need for assistance. We were in room 126. Leading to the room the hallway carpet was absolutely disgusting! It was soiled and very visible with debris. Then we enter the room. Seems nice enough. NOT!! I laid my phone down on a table and I felt something sticky. I immediately went to the bathroom and got a hand towel. I wiped the furniture down. What came off looked like poop. I left the “soiled” hand towel on the side of the bathtub. We for sure didn’t take our shoes off or take a shower. This place deserves much less than a 3.5. Shame on me for not researching better. However, this location, Greensboro Coliseum, does not uphold the Best Western reputation!!!

I would only recommend this location - well not to anyone.

Friends_and_family Friends

8/10

Excellent

22 May 2026

Bobbi

Was only there 8-9 hours simply to sleep. Bed was comfortable. Room spacious. Need more pillows as they are tiny! Front desk at check in was great!! Breakfast was average. Everything clean

Partner

2/10

Poor

22 May 2026

Brian

Worst facility that I have ever stayed in

Family

10/10

Exceptional

20 May 2026

Monty

The staff was excellent. Its also well lighted at night location wasn't bad the place was clean great place to stay for price. I will stay here again

Self

10/10

Exceptional

20 May 2026

David

The room was very clean and the staff was friendly. Very quiet area. No complaints whatsoever. We’ll stay here again.

6/10

Pleasant

19 May 2026

Tiffany

The front desk staff were super nice. No issues at all with checking in and checking out.

You can tell the property was renovated but yet it need some more fixing up.
Our room had a stale smell to it. Our bathroom was not clean enough. The elevators were not working our entire stay.

10/10

Exceptional

17 May 2026

Patricia

I drove down from Buffalo, NY, the hotel was very easy to find, close to many things including a mall.
The room was very spacious and VERY reasonably priced! I 100% will stay here again the next time. Highly recommended!!

Self

10/10

Exceptional

17 May 2026

SILVIA

Place was nice and clean. Staff friendly and the breakfast was good with variety of things.

10/10

Exceptional

17 May 2026

Aaron

I would definitely recommend this hotel to anyone

Partner

8/10

Excellent

16 May 2026

Nanette

The room was clean and comfortable. The downside was Breakfast. Not good choices and the food quality was only fair. No staff around cleaning tables and garbage cans were full.

Partner

6/10

Pleasant

15 May 2026

Kelly

I booked a room online, said this BEst WEstern allowed pets. But when arrived with my dog, said they don't anymore, but would have to since the info online had not been changed.

Couldn't get any hot water.

Pet

10/10

Exceptional

13 May 2026

Vibhu

Parking felt safe!

Family

6/10

Pleasant

13 May 2026

Chigozie

Not ADA compliant with no elevator available nor 1st floor options.