Name: Sheraton Greensboro at Four Seasons
Address: 3121 West Gate City Boulevard, Greensboro, 27407, US

4/10

Poor

21 Jul 2026

Trina

Didn't use it

Partner

8/10

Excellent

19 Jul 2026

Janet

Everything was excellent except the service for breakfast. We were asked to wait to be served. When asked how long the wait, there was no definite answer.

We decided to leave,

6/10

Pleasant

19 Jul 2026

Noel

Check-in, parking and elevators are all a hassle at this hotel. All very time consuming, not all elevators working.

Family

10/10

Exceptional

19 Jul 2026

Celin

Everything was clean , it made for a comfortable stay

4/10

Poor

19 Jul 2026

Jo Ann

Upon check in, we found our room to have unmade beds, trash scattered about the room, and nothing cleaned. Guest services said no other rooms were available but said they would try to find someone to clean the room before the housekeeping staff left in 15 minutes. We had to leave for dinner and a concert, and we took our belongings so housekeeping wouldn’t mistake them for those of the previous occupants. A Sheraton employee happened to hear our conversation about the situation on the elevator and made arrangements for us to have another room assigned to us. We didn’t have time to take our things to the new room at that point, but we found it clean and comfortable upon returning to the hotel late that night. Had we not happened to have been on the same elevator with a hotel employee while on our way to dinner, we might have returned to the same uncleaned room originally assigned to us. Because of this, I would not book another night at this hotel.

Family

8/10

Excellent

19 Jul 2026

David A

Nice and friendly staff!!

Partner

6/10

Pleasant

19 Jul 2026

Gina Dionne

The staff was super helpful and having restaurants right there was convenient, although the food at the restaurant, John's, I believe; a buffet, was TERRIBLE!!!!!

The only reason I would not want to hold a conference there again is because of the elevators. No one should have 10 minutes or so for an elevator.

Family_with_children

6/10

Pleasant

19 Jul 2026

Jamie

Check in process was slow, and they seemed under staffed. Tried to eat breakfast at the Skylite Restaurant, was seated, but after 20 mins we had still not been visited by a server, not even water. Ended up just getting up and leaving. On a positive note, the lobby bar stayed open until midnight, which was a nice after dinner activity with friends.

Family

6/10

Pleasant

19 Jul 2026

Noelle

The hotel was nice and the room was clean. Unfortunately, check in was at 4pm but our room was not ready when we arrived at 430. We went to dinner and came back because the room wasn’t ready until about 615pm which made us late for our 730pm event.

10/10

Exceptional

17 Jul 2026

Betty

My mom loved her staycation there

Self

8/10

Excellent

15 Jul 2026

Nedra

My preference is to stay in the main section of the hotel and not on the other side. The room was very pleasant and staff was personable and very kind. I will stay again as it’s the only hotel I ever stay at in Greensboro. I hate the weather didn’t allow for pool access but maybe next time.

Self

10/10

Exceptional

15 Jul 2026

Mark

Great stay!

Friends

4/10

Poor

14 Jul 2026

Mia

There was a mixup checking in .We only had one confirmation number for one of the rooms vs the two rooms this took 50 minutes to resolve along with the front desk attendant screaming she was getting frustrated.The manager asked us to call Expedia who then resolved the problem

Family

8/10

Excellent

11 Jul 2026

Pamela

Everything

10/10

Exceptional

10 Jul 2026

Nicholas

A+

Partner

10/10

Exceptional

09 Jul 2026

minnie

Family 69th reunion

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Morgan

Though we only stayed one night it would have been nice to stay more! Everything from the clean rooms to the friendly, helpful staff make this hotel a winner.

The location is good and you are a short drive from just about anything you need. For a hotel and convention center things were busy but the staff if professional and seemed to handle everything with poise.

Definitely would stay here again.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

floyd

Emily, the bartender was awesome! And the rooms are very comfortable quiet

Business Self

10/10

Exceptional

07 Jul 2026

Htet

Nice spot clean

Partner

8/10

Excellent

06 Jul 2026

Atif

Smell is artificial in communal areas.. But in rooms, it stinks

Self

10/10

Exceptional

06 Jul 2026

Jessica

The bed was very comfortable, the staff friendly and the hotel was clean, I would recommend staying there.We Enjoyed our stay

10/10

Exceptional

06 Jul 2026

Thomas

Didn't get to the bar, but everyone and everything went well

10/10

Exceptional

01 Jul 2026

Yolanda

The room was cleaned and serviced early!

Friends

8/10

Excellent

01 Jul 2026

Khatia

Property was clean. Staff were nice. Two of my bathroom towels were refolded and not replaced. Room on 1st floor was quiet

Family

8/10

Excellent

29 Jun 2026

Forrest

Let me start off by saying that our bellman Curtis was FANTASTIC. He was very friendly and professional. He provided us with the kind of attention that made my day. He even tried to get us a better room than we had booked but was unsuccessful because the hotel was fully booked. The effort was above and beyond what I have ever experienced. Now the room that we got wasn't bad, it was just in an older part of the hotel. We had a small problem with the electric outlets but the maintenance team showed up quickly and resolved the problem. We enjoyed our stay and would be happy to return whenever we are staying in the area again.

Partner

6/10

Pleasant

28 Jun 2026

Allanna

There was no pool open when i was told it was open 3 weeks ago

Family_with_children

4/10

Poor

28 Jun 2026

Will

Said it had pool but pool was filled with dirt and covered up

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Jessica

The property was busy but you wouldn’t know it. Rooms were quiet and clean!

Friends

10/10

Exceptional

28 Jun 2026

Shawn

Great experience overall all will definitely come back for another stay recommend to all

Partner

6/10

Pleasant

27 Jun 2026

Shannon

Nothing wrong, just very firm bed and worst timing to remodel the pools.

Partner

8/10

Excellent

27 Jun 2026

Joseph

Room doors slam. Noisy morning.

Family_with_children

10/10

Exceptional

26 Jun 2026

Alethea

The room was very clean and the staff were exceptional. I definitely will return.

Partner

10/10

Exceptional

26 Jun 2026

Fletcher

The rooms are clean. The bed was very plush and comfortable.
The staff was extremely helpful despite the very large crowd of guests and events during my stay.

Family

2/10

Poor

25 Jun 2026

Claudia E

We hated it

Family_with_children

10/10

Exceptional

25 Jun 2026

Marigris

Very nice Hotel

Partner

6/10

Pleasant

24 Jun 2026

Linda

The hotel is very clean everywhere. The hotel lobby houses a restaurant which was very good. Our main issue is with the club offering. We booked a club room and when I booked I questioned what a club room included. Breakfast was nicely presented and included a nice variety of fresh fruit, but was basically the same every day. Snacks and beverages after breakfast were rarely available not even a bottle of water. We called guest relations and were told authorization for snacks had to be obtained. Went to front desk and talked with a supervisor who said drinks and snacks are provided every day. We stayed 5 nights and rarely found snacks provided which was big disappointment. We did call guest relations a second time and was told club services aren’t provided on the weekend but the situation never improved beyond the weekend. There is a bar located in the lobby which is busy. The bartenders are great and work seamlessly while being very busy.
Parking is also a problem and often requires a long walk from the parking lot to the hotel entrance.
Staff was always pleasant. Housekeeping was provided every day.

Family_with_children

10/10

Exceptional

22 Jun 2026

SHERRI

We stayed for a 4 day conference. The staff were very friendly, helpful and polite. The catered meals were very good. The room was clean and the beds were comfortable. I slept well.

Family_with_children

6/10

Pleasant

22 Jun 2026

Calvin

The room was exceptionly clean.

Family

10/10

Exceptional

21 Jun 2026

Marnica

My shower water would not drain but other than that it was good

Partner

2/10

Poor

19 Jun 2026

Carol

Both pools down, no breakfast, people stuck in elevator staff workers had to asset the people off , no microwave, revolving doors broke it was the worst experience I had a hotel don’t let the name fool you

Family_with_children

10/10

Exceptional

18 Jun 2026

Delia

I was extremely pleased with everything. I rate this as my best hotel in Greensboro, NC.

Self

2/10

Poor

16 Jun 2026

Claudia

This hotel was not enjoyable from the moment we arrived. We travel to MANY hotels across the country; this may have been one of the worst experiences. There were HUGE lines at the front desk/counter and rude individuals checking us in...I believe the gentleman who checked me in was Orian? Or something similar... I parked my car because I drove some parents and players in my car....They went in to stand ina long line for us while I got the luggage out of the van. When I got inside to check in the front desk gentleman rudely told me I could not join my travel partners in line and that I had to go to the back of the line and \"wait my turn\". The other individual behind us didn't seem to actually care but Orian or Kevin (not sure who actually) was insistent on checking the Man in who was next behind us. We finally get checked in and go to our rooms and the key didn't work, SURPRISE. I sent my daughter to another players room while I handled that issue after standing in line AGAIN and finally got in to the room. It was evident that every single time we needed ANYTHING at the Sheraton we had to stand in line for a long time to actually speak to someone. That night we called the front desk to ask if they had a fan or some type of item that would help drown the noise out because there was loud construction like scraping the parking lot outside our window.
OVERALL: Sheets were dirty/shower didn't work/ fridge not cooling/rude front desk staff /NICE maintenance guy!!

Friends

10/10

Exceptional

15 Jun 2026

Jane

I was in Greensboro for the North Carolina Republican Convention. As always, room was clean and comfortable, staff friendly and helpful, and food was great!

There is a lot of walking at such an event, which is good, but I did rub blisters on both my heels because I was wearing new shoes. One of your kind registration staff gave me two band aids and did so with a smile. Thanks!

Friends

10/10

Exceptional

14 Jun 2026

Elizabeth

Great staff. They were very supportive of my needs. I was in an unfortunate uncomfortable situation and the staff was very supportive.

Rooms were clean and very comfortable.

Self

10/10

Exceptional

12 Jun 2026

Elliot

Spacious room and the food was good

2/10

Poor

12 Jun 2026

Paige

Everyone that works the check in desks have terrible attitudes when asked about anything.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Deiontre

The experience was good.

Family_with_children

8/10

Excellent

11 Jun 2026

Calvin

Great hotel great location rooms are good size. Always enjoy my stay there.

Self

8/10

Excellent

09 Jun 2026

Harold

This place is very nice but disappointed that was no information given when booking that the pool was being renovated! Big reason why we booked it was for the pool!

Family_with_children

10/10

Exceptional

09 Jun 2026

Christopher

Thank you, our stay was wonderful!

Family

10/10

Exceptional

08 Jun 2026

Robert

Excellent!

Family

10/10

Exceptional

08 Jun 2026

Tasha

Free parking

2/10

Poor

08 Jun 2026

Timothy

Pool was closed for renovations. I was never told about this very disappointed

8/10

Excellent

08 Jun 2026

Elizabeth

We chose this hotel for 2 reasons. It had a pool and proximity to the coliseum. Half of our family was going to the coliseum for a concert and the other half planned to enjoy the pool. Unfortunately, the pool was closed. Not sure if it was being remodeled, but it was completely torn up. So that was a major disappointment to my 6yr old and when we told the desk clerk we were disappointed, he did not even acknowledge it or apologize. It was however, close to the concert so we were able to drop off and pick up our other family members easily.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Chappel

clean room

Partner

10/10

Exceptional

07 Jun 2026

edward

Clean and perfect for a night stay

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Frank

overall, good stay, only thing we disliked were the pillows were flat, not as firm as we would have liked-

Family_with_children

6/10

Pleasant

01 Jun 2026

Janet

The amount I pd for my room and then I get there and they said it was upgraded. It didn’t seem like and up grade. Couldn’t see out the windows , trash cans didn’t have bag liners in them. No ice. On the floor We were on the 5th floor. It just didn’t seem right. I would have like to have been on the 18th floor. But to change it after I check in. I paid for tower and that room just seem like dull. I been made my reservation in March. I wasn’t please with the room. It seem like a regular room. Someone made a mistake when the calling that room and upgrade. Seem like the added the breakfast on there for the amount of I had paid for tower.

Business

6/10

Pleasant

01 Jun 2026

Amrinder

We booked this hotel for their pool but it was closed during our stay.

Partner

6/10

Pleasant

01 Jun 2026

Antoinette

The staff very friendly and professional. My stay was great and the rooms were clean.

Family

8/10

Excellent

31 May 2026

Annette

I was disappointed in the availability of food choices. Restaurants on site were not opened late in the evening and room service was not available either. I typically stay at the location where conferences are being held because I travel alone. The fact that I had to leave the property after 9 PM made me think I could have stayed at a different hotel. The overall condition of the hotel and room were great but I will \"shop\" for other possibilities when I return to the Greensboro area.

Self

10/10

Exceptional

31 May 2026

Marlene

Parking was safe and easy

6/10

Pleasant

30 May 2026

jeanette

Convinced

10/10

Exceptional

27 May 2026

Anita

I enjoyed my stay. The hotel was well maintained and tasteful.

Family

8/10

Excellent

26 May 2026

Elmer

Large hotel, lots of people. Overall very good…had to wait often for an elevator.

Family

10/10

Exceptional

25 May 2026

Anthony

Room was very clean and the staff was very pleasant.

Friends_and_family Friends

6/10

Pleasant

23 May 2026

Terri

Very outdated. All shades of boring brown. Our room carpet had a stain and I tripped over the carpet where it needs to be re-stretched. Our room felt like it was at the end of a never ending hallway. Our room overlooked ugly construction to make it even more delightful. And we’re Bonvoy members too so don’t expect any upgrades. Staff was very friendly but will never stay there again.

10/10

Exceptional

23 May 2026

Rebecca

Renovated rooms, clean spaces, great gym. They were working on the pool but it’s usually a beautiful space.

Business Self

10/10

Exceptional

22 May 2026

Brittany

This hotel is huge and can be a bit overwhelming when you go in, but there is plenty of staff there to help! The staff is excellent!!! We felt safe while there because there’s always someone walking around checking on things. The room was nice, not big but plenty of room for us. (Husband, teen, and myself). This is our second time staying here, it’s our go to for when in Greensboro.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Dietrich

This property was very spacious and clean. There were several different options for dining. There were also near by options for dining.

Family_with_children

10/10

Exceptional

21 May 2026

MIKE

Everything was nice and clean.

Family

6/10

Pleasant

19 May 2026

Greg

No pool. Room did not have a microwave or modern ports to charge phones.

Family_with_children

10/10

Exceptional

18 May 2026

Dietrich

My room appeared to be cleaned well. There were several options for food in the hotel and parking was free and plentiful.

Family_with_children

10/10

Exceptional

17 May 2026

Brandon

Clean and comfortable rooms

Partner

10/10

Exceptional

17 May 2026

Ilka

Pool was closed. 😢

Family_with_children

8/10

Excellent

16 May 2026

Marcelle

Very nice room, clean. Check in and out went smoothly! Great one night stay.

Family

10/10

Exceptional

14 May 2026

Regina

Beautiful hotel with a spacious lobby, clean rooms, and restaurants both inside and outside the property.

Family_with_children

10/10

Exceptional

11 May 2026

Earl

Excellent services and professional staffing

Family

10/10

Exceptional

11 May 2026

Katina

Candace (bartender) was an amazing person! Very friendly and efficient.

10/10

Exceptional

10 May 2026

Roderick

Everything was great!

10/10

Exceptional

10 May 2026

Caren

Clean room, very good area, lots of food options very convienent location

Family_with_children

6/10

Pleasant

08 May 2026

David

The hotel was fine, but we were given a room that had an adjoining room, which was closed and locked, but the noise that came through that wall was as loud as if we were in the same room, there might as well have not been a wall between. The beds were pretty hard too, but the hotel was very clean, the shower was hot, and the coffee in the lobby was great. If I were to return, I would ask for a room that did not have an adjoining room door.

Family

10/10

Exceptional

07 May 2026

Charlene

Clean, dpacious

Business

10/10

Exceptional

05 May 2026

Daniel

Everything was spotless! Great room! Very friendly staff from check-in to bar staff. We will be back

8/10

Excellent

04 May 2026

Bryan

Joseph’s Restaurant is only open for breakfast buffet. Even though it is still listed on the website as open with a full dinner menu.
I was told the change was made two years ago.
Please update your site(s) for future travelers.

Self

8/10

Excellent

30 Apr 2026

John

I always enjoying staying at this hotel. The front desk was very short staffed for such a large hotel. One clerk when I arrived and another came to assist shortly thereafter, although he did not seem very happy about it. Overall, a nice, clean property in a good location, plenty of parking, restaurants and amenities.

Self

8/10

Excellent

29 Apr 2026

Kathryn

Front desk was very rude.

Friends

10/10

Exceptional

24 Apr 2026

Waverly K

An outstanding hotel with an outstanding staff.

Partner

10/10

Exceptional

24 Apr 2026

Cecil

Enjoyed the bar and many selections. The hostess at the front desk was very friendly and helpful.

Partner

8/10

Excellent

24 Apr 2026

Michelle

Well equiped room. Quiet. Great location

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Jim

Fine stay

Partner

10/10

Exceptional

22 Apr 2026

LaToya

Very nice stay!

6/10

Pleasant

22 Apr 2026

Valerie

it’s pool under construction is not ideal

Friends

6/10

Pleasant

20 Apr 2026

Christina

Said there was an outdoor pool when booked. Arrived at hotel and told pool was closed and under renovations. Would have been nice to know when booked . Totally misinformed

Family_with_children

2/10

Poor

20 Apr 2026

Regina

I recently stayed at the Sheridan Hotel for two nights and was extremely disappointed with my experience. During my stay, the hotel was booked with several girls’ soccer teams, with players ranging in age from about 10 to 14. Unfortunately, there seemed to be little to no supervision.

Both nights, the girls were running loudly through the lobby and up and down the hallways on my floor, creating a constant and disruptive noise. It was difficult to rest or relax due to the ongoing disturbance. I reported the issue to hotel security, and while they did respond on the second night, the situation did not improve in any meaningful way.

It appeared that many of the parents were gathered at the bar for extended periods, leaving the children unsupervised. The hotel staff did not seem equipped or willing to manage the situation effectively. I was in town for a relatives funeral service. This experience created more stress than I needed.

I also reported my concerns directly to the hotel, but overall, the experience was frustrating and far below expectations. I would not recommend staying here if the hotel is hosting large youth groups without proper oversight.

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Cornelius

Great space.. staff is very friendly.. loved my room and proximity to restaurants and shopping!!

Self

6/10

Pleasant

19 Apr 2026

Brooke

Our stay was okay but on our last night, the hallways were so loud with people. I had to make a noise complaint at 2am. I heard a security guard walking the hall around 4am. I finally fell asleep after that but had a 5am wake up for a dance competition. When I told the front desk at checkout, they basically didn’t care. I have a long day ahead of me and need to drive home tonight after no sleep last night.

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Susan

Our room was nice, and the blackout curtains did their job which is helpful! The coffee shop on-site is appreciated. There were some issues while we were there though. There was about a 10 person line to check in when we arrived. At night, we got locked out of our room. When we went to the lobby to seek assistance, one staffer didn’t look up or acknowledge us as we waited patiently for him to help us, and another hotel guest just walked right up to his counter space and got help before us. The staffer who assisted us with our key problem did walk up with us to fix our door and get us into our room which was helpful. I could hear every footstep of the guests in the room above us. The trash was overflowing at the cafe when we left to the point that there were drinks that had toppled out and spilled onto the floor.

Family_with_children

10/10

Exceptional

19 Apr 2026

STACY

We traveled as a family of 4. We loved everything about this hotel. Our only drawback was the shower didn't have an enclosure and our exhaust fan didn't work. Other than that everything was beautiful, clean, and welcoming. It's a very popular hotel and the overall energy was good. The beds were comfy and the bedding was soft with high quality sheets. You won't be disappointed.

10/10

Exceptional

17 Apr 2026

Christopher

Yes it was!

Self