Trident Inn & Suites New Orleans

6/10

Pleasant

28 Jul 2026

Charles

Smelled like dusty mold, doors don't fully close. No phone on room, no microwave, no ice machine. The snacks cost more at the desk then the vending machine( was told only to buy from front desk) staff didn't make bed, didn't vacuum room only replaced a few towels.

4/10

Poor

27 Jul 2026

Davreyion

My family and I only visited to use the pool, but unfortunately our experience was disappointing. The front desk staff was rude, unwelcoming, and seemed bothered when we asked questions. Good customer service goes a long way, and we definitely didn’t feel valued as guests. I hope management addresses the staff’s attitude so future visitors have a better experience.

10/10

Exceptional

27 Jul 2026

Miteau

Great stay! The room was clean, check in was quick and easy, and the hotel is right next to the highway, which made getting around convenient. The secured parking lot was also a big plus. I would definitely stay here again.

4/10

Poor

26 Jul 2026

Joseph

Trident Inn was no where near what we thought it was going to be. The breakfast was no where near the best. The only protein were hard boiled eggs and that was it every day. The eating area was not a clean area even if the tables were clean. What got us irritated was that my wife was sleeping and that I decided to go down and get breakfast to bring for the both of us. On the walls it said \"please keep breakfast within the area\" or something like that which I didn't really notice until the receptionist clerk told me on the way back because I was getting orange juice for my wife. The clerk told me that I would be charged \"X\" amount for each instance they saw me bringing items back. Without complaint I told the clerk okay and that I'd bring the food back right away. I went back to the room and told my wife. We both agreed that I'd bring the food back and just throw it in the trash and leave once we were ready for check out. The rooms were not completely clean. It smelt mildewy the entire stay and my wife had to spray Lysol everytime we went back to the room so it could be tolerable for her. Cannot come back here.

6/10

Pleasant

26 Jul 2026

Gregory

The room was not really that bad but when I got there to check in the staff wasn't even there. So I checked in after 4:00pm. Then I tried to visit the pool around 5pm and it was hot outside so I went back to my room and came back after sun went down and the pool was closed. What in the hell??? It's cool outside and we had no access to the pool. I will never stay here again.

2/10

Poor

26 Jul 2026

Jose

Bad service in all

10/10

Exceptional

21 Jul 2026

Dawn

Helpful staff, and the room was very clean. The breakfast was pretty good too.

Self

10/10

Exceptional

20 Jul 2026

Reginald

Nice

2/10

Poor

19 Jul 2026

Fransisa

This place was so out of date and stained and I mean nasty just things that you wouldn't imagine that would be in a hotel is in a hotel we found nasty drawers in our hotel room I mean it was a total waste of money the people that was running the place was rude they didn't I mean it was a mess I would never stay there again in my entire life

Partner

8/10

Excellent

17 Jul 2026

Cliff

for the price its the best option in new orleans, however my only complaint is that the tvs are small

Partner

10/10

Exceptional

13 Jul 2026

Mary

The $50 deposit requirement needs to be MORE VISIBLE in the property and check in details. It’s very inconvenient to learn you have to come up with $50 when you already spent $500 booking the hotel for four nights.

Partner

10/10

Exceptional

12 Jul 2026

James

It was a great hotel with a professional staff but they need to repair the forth floor ice machine

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Noelia

Nos encantó la estadía pero el desayuno fue simple y el jugo no tenia un buen sabor. Pero de lo demás súper. Me sentí segura en la propiedad a pesar que es un camino solitario para llegar al hotel.

Family

6/10

Pleasant

11 Jul 2026

Maria

I loved that the room was and felt clean.
The breakfast was TRASH!!!!!
Staff at front desk was very helpful and nice.
Everything is very old (carpets, shower, vending machines) but it was still clean it was wierd cause ive never been in a run down motel that was clean.
My only suggestion if I was asked is to upgrade the dining room and have better quality breakfast items the bagel i choose was so stale that it broke when i went to take it apart because it was so hard! I also didnt want to eat in their because it was dirty why is everywhere else but the place people are going to eat clean!?!?!?
With all that said overall the stay was good for the low price if I paid more I would have a totally different tone to this review

Family_with_children

6/10

Pleasant

07 Jul 2026

Marvin

Good

Friends

4/10

Poor

05 Jul 2026

Nina

I felt like housekeepers worked hard to keep the rooms clean. However, there's only so much you can do. The bathrooms are older. I almost flipped and fell a few times because the tile floor. The toilets were old so it doesn't look like they're clean but they are. The shower had mold underneath and looks like the tubs need to be resurfaced. The carpets aren't clean so you have to keep the air condition on so it doesn't make a odd smell. The TVs were very hard to work. I will say that the attendant was very nice to come up and try to fix ours. FYI we didn't turn the TV off the whole time cuz we didn't want to have her come up again.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Madeleine

Great stay

2/10

Poor

05 Jul 2026

Meka

Nothing

Family

4/10

Poor

05 Jul 2026

Bunnie

Hair dryer did not work
AC on 60 yet room was not frigid
No ice machine in designated spot
Was told pool closed at 7pm…huh?
Breakfast had to be eaten in dining room and not bright back to room.

Friends_and_family Family

2/10

Poor

05 Jul 2026

Kourtney

Upon checking in the front desk lady was rude. We checked in left the hotel and came Bck. We used the towels for the kids so he went down to the desk to ask for towels .she had an attitude and stated we just came for towels and he couldn’t get any. I was confused because I only came in for check in. I spoke to her about the mold / mildew in the shower she ignored me I was discriminated against because she thought I was another black lady who had kids. When I asked her for her name she didn’t want to give it to me . I’ll never come back here after this stay ! I’ve spent a lot of money coming here since march and never have I ever felt so weird .

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Cliff

for the price it doesn't get any better than the trident inn

Partner

8/10

Excellent

29 Jun 2026

John

The whole hotel and staff are great. But there are few things After they know you as guest there should be no security deposit 2-The room coffee makers are uselss there needs to be coffee available in lobby at 5am waiting till buffet opens is ridiculous

Self

2/10

Poor

28 Jun 2026

Michael

The staff is horrible both day and nights more so nights had to go get my own clean towels lady a night roughly7@ night was disassociated didn’t care for guest rude and smug needs work breakfast sad excuse no variety and not fresh

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

John

The place was cool. All front desk people were good, had a very nice stay and will come back again

Self

8/10

Excellent

20 Jun 2026

John

The place is pretty cool and clean. Spacious rooms, only issue is a slow elevator but it's an old property. The gal at front desk is very nice. I recommend this place and will stay here again

Self

4/10

Poor

20 Jun 2026

Hirannae

The rooms weren’t as clean as they should’ve been and access to the amenities weren’t consistent at all. The pool was only available whenever their moody extra flamboyant property manager decided to open it. The women staff up front did an amazing job with what they had, second floor ice machine and vending was out. First night fire alarm went off 3 times.

Partner

10/10

Exceptional

17 Jun 2026

Aleksandar

Safe and sound

2/10

Poor

17 Jun 2026

Hirannae

Breakfast is mid and a waste of a trip down stairs. The pool is open based on how management feels, and the rooms aren’t as clean as they make it seem. Check EVERYTHING when you first arrive and you’ll see.
If you have any inconvenience along your stay please do not expect them to be understanding what so ever, they are simply money hungry.

Pet

8/10

Excellent

17 Jun 2026

Jahlon

This was my 3rd time staying at this particular property. I must say....it was much better than the first two times.
My boyfriend & I had no issues, other than the moisture left in the bathroom for hours after a shower. The mini-fridge was FANTASTIC!!! I put drinks in there overnight, & the next day, they were frosty. We can only do 1st floor rooms (bad knees), & this room was in the absolute perfect spot. We didn't come across any of the staff, except for the young lady at the check-in desk.
All in all, our stay was a nice one.

Partner

4/10

Poor

16 Jun 2026

Kameisha

.

Family_with_children

10/10

Exceptional

16 Jun 2026

Nwabisa

The pool area was very clean and most of the stores were very close

Partner

10/10

Exceptional

15 Jun 2026

Preston

I had a great time! Ive stayed here multiple times and it is my go to spot even with my family

Friends_and_family Family

2/10

Poor

14 Jun 2026

Kourtney

The room was hot the air wasn’t working the staff has an attitude .

6/10

Pleasant

11 Jun 2026

Jesus

The rooms were decent and clean. On first day we had problems with not getting cold water at faucet, we thought someone was in the room because the TV was on until we figured out the TV doesn't turn off unless you unplug it (The girl at the front gave me a reason, but it didn't make sense), the volume on TV didn't work, and new led was needed for lamp it flickered. There were several people smoking outside the door and my husband was offered a toke in front of our kids. The breakfast was okay just waffles and cereal with no eggs available. The pool wasn't available the entire stay due to some rain, but when rain cleared up was sunny for a bit it was still closed so we never got pool bracelets. Then was told Friday they would put is in another room/have maintenance check faucet cold water issue on Saturday. So wife went to front desk Saturday and was told their maintenance guy is almost in and they would send him, but we had to call later in afternoon as no one had shown up to room yet. When maintenance came he fixed everything easily except he couldn't figure out how to make the TV turn off he thought it was odd too and I said it's probably the Cox box since it kept going to that channel I'm not sure if he reported it to the front desk it never got resolved. The biggest annoyance was the smoke alarms going off on Saturday night and very early Sunday morning around 3-4 times. We were told by front desk they can't control what their guests do. They did accomodate late checkout

Family_with_children

6/10

Pleasant

11 Jun 2026

Mayra

It’s okay when you need a place to spend the night, gated parking was a plus

Family_with_children

6/10

Pleasant

09 Jun 2026

Alyson

To be honest, I didn’t have much to complain about for the price. At first, my boyfriend and I had stayed in one room and it was pretty clean. The only things that didn’t work were the hair drier and air vent in the restroom, which I normally turn on while showering so it doesn’t feel too humid once I get out, but that was no big deal. We, very last minute, decided to stay another night and thankfully they did have another room available. This room also looked clean, the hair dryer worked and so did the air vent in the restroom. The only things that didn’t work in this room were the clothing iron and for some reason the tv was stuck in mute. I would try to press the volume buttons and it didn’t seem to work. Thankfully, the staff there were very helpful and managed to get that fixed. Once again, no big deal, the only thing that sucked after the second night there was that my boyfriend woke up feeling really itchy and we noticed he had red bite marks all over his arms, legs, and even a few on his face. At first I thought it was from mosquitos, but upon further inspection and based on the pattern of the bite marks, we believe that the room we stayed in during the second night had bed bugs. I wasn’t affected as much since I wore some long sleeve pijama with pants, while my boyfriend slept in a tank top and some shorts. I didn’t let front desk know because I was unsure at the time, but after looking up what bed bug bites look like, I was certain that that’s what bit my boyfriend.

Partner

4/10

Poor

08 Jun 2026

Serenity

The room was musty and the hard floor felt moist. There was mold on the ceiling that you could tell had been painted over and burns on the blanket. I found it difficult to breathe in the room as I have asthma. The staff were friendly but the cleanliness of the room was not satisfactory.

Partner

2/10

Poor

08 Jun 2026

Michael

Do yourself a favor and avoid this place like the plague. 20 minutes waiting for somebody to come to the front desk to check in. Get to the room and they haven’t paid their COX cable bill, so no TV. Try to turn on the lights, and because they purchased cheap lightbulbs and put them in dimmable lights. Only one light works, the others just flash. Had only planned to stay there to get some quick sleep, so really could care less about all of that. Went to bed at 9 o’clock, so could get up at 5 am to hit the road. 10 PM fire alarm goes off in the hotel and wakes us up out of a dead sleep. Try to get back to sleep, fire alarm again at 11:55 PM, then again at 12:35 AM. Got zero sleep that night. Went to take a shower the next morning and water is pouring out of the ceiling over the shower. Go to report these issues to the front desk, again wait 10 minutes before somebody shows up to the desk. Contacted Expedia regarding this, and they said they would reach out to the hotel. Get a message from Expedia that the hotel declined to do anything about it. Then they have the nerve to send me an email saying hope you enjoyed your stay.Do yourself a favor. This hotel was just purchased to do the bare minimum and extract money from people. When you have major issues, including getting zero sleep and most likely having slept in a room full of mold, thanks to the water pouring out of the ceiling, they refuse to do anything.This hotel should be shut down. Contacting health inspector today.

Partner

10/10

Exceptional

07 Jun 2026

Kourtney

My second stay here & they made me feel very welcome ! Has an issue and it was resolved with help and a positive attitude !

2/10

Poor

29 May 2026

Sudheermadankumar

I am not recommending any one bathroom tube and lavatory broken , hair dryer not working carpet has every where holes

Family_with_children

4/10

Poor

26 May 2026

Quaneshia

Truly, you get what you’re paying for…except your deposit.

Family_with_children

2/10

Poor

25 May 2026

Jenda

We checked in & checked out the same night because the bedsheets and blankets were dirty & smelled smoke in a non-smoking room with other odors. We rescheduled for a change of room, the staff told us they didn’t have availability. We asked for a new set of sheets & blankets, they said they were short of staff & that we had to wait until the next day. The odor was so bed, we couldn’t put blanket/sheets next to us and even worst we got bit multiple times to find out we saw a bed bug crawling in our bed. We checked out instantly.

Partner

2/10

Poor

24 May 2026

Sai

I was given a room and the odor was very bad and then I asked to change the room immediately the staff was helpful and they changed the room and the second room there was a water leak from the roof and the carpet was wet inside then again the staff changed me to the third room and where I still had the same issue water leak from the roof and carpet was wet and smells very bad

Partner

10/10

Exceptional

24 May 2026

Tevyn Ester

.

Friends

6/10

Pleasant

23 May 2026

Quantia

The actual room was clean, the bathroom sink was broken and the shower tile was peeling off the walls into the tub. The location was okay. The staff wasn’t friendly.

Family_with_children

2/10

Poor

22 May 2026

Joshua

This building has no hot water and when people are checking out at 11 AM you will not be able to shower. It will be ice cold.

Partner

10/10

Exceptional

20 May 2026

April

Place is an amazing place for the price

Family_with_children

8/10

Excellent

18 May 2026

Denise

Cleanliness wasn’t

4/10

Poor

18 May 2026

Amanda

The place smelled like weed. The rooms were ok. Check under the mattresses because our room had stuff shoved underneath.

Family_with_children

8/10

Excellent

17 May 2026

Denise

Clean and comfortable

Family

10/10

Exceptional

17 May 2026

LaEric

It’s was very nice I understand y'all probably was remodeling it’s was very clean and smell good

Partner

8/10

Excellent

17 May 2026

ASHANTI

Eat breakfast elsewhere. The property has no vending machines

Partner

10/10

Exceptional

15 May 2026

Patrick

Parking lot was secured

10/10

Exceptional

11 May 2026

Nghia

Ok

6/10

Pleasant

11 May 2026

Rameeka

Wasn't anything like the pics only think match the pic was the cover on the bed, shower had rust in it shower curtains don't stay closed water was all on the floor the hotel smelled like and old breakfast sucked and the coffee was nasty

2/10

Poor

11 May 2026

Morris

I would not recommend place, there was only one elevator working and the service was horrible.

Partner

6/10

Pleasant

10 May 2026

Matthew

Property was in a less than desirable area and the maintenance on the property was poor. The breakfast was not appealing. Overall not the greatest but the price was good and the bed was comfortable. The staff was very helpful during our visit.

Family_with_children

8/10

Excellent

07 May 2026

Sonya

Breakfast could’ve been better than what it was if you have bagels, you should have some form of cream cheese

Friends_and_family Family

2/10

Poor

04 May 2026

Jamie

Worst service ever had, rude staff members. room was filthy.. no towels available

Partner

10/10

Exceptional

30 Apr 2026

Silvia

They are trying there best

4/10

Poor

27 Apr 2026

Hayley

Hotel is very dated furniture/carpet wise, our room smelt horrible, I had to buy air freshener.
The air-conditioning was very very noisy & mouldy in the vents defo need a good clean or replacing.

Breakfast had no real choices, waffles or cereal nothing for my friend who needs gluten free.

Miles from anywhere, Ubers to get to places like Canal Street/ Bourbon Street cost between $18-$40 each way. Told there were no buses by hotel staff but if you walk towards the industrial area for around 20mins you can get buses for
$1.25c.

Friends_and_family Friends

2/10

Poor

26 Apr 2026

Sonny

Morning staff was very rude and sarcastic. She was very judgmental to the point I told her keep the deposit being pink hair petty Betty

Partner

10/10

Exceptional

26 Apr 2026

Angela

Clean room, very nice staff and comfortable

Partner

6/10

Pleasant

26 Apr 2026

Abigail

It was ok .. they should add tea to their breakfast menu

Friends

4/10

Poor

25 Apr 2026

Janielle

Wouldn’t go back. Outdated and no hot water in shower

Partner

8/10

Excellent

25 Apr 2026

ERIC

Clean, basic accommodations. Secure parking. Breakfast was offered at reasonable hours. If you just need a decent place to sleep, this was just fine.

Self

8/10

Excellent

25 Apr 2026

Nina

I reserved 2 rooms not having high expectations. Reading other reviews I understood this was an older building with few amenities. The sheets and towels were clean. Beds were comfortable and staff was excellent. Breakfast was fine waffles boiled eggs etc. Knowing all that our stay was good. We spent all our days out exploring the city, the way our vacation was planned. If you’re looking for a cheap place to lay your head this will suit you. If you’re looking for high quality and luxury this is not the place. It was quiet and secure.

Family

10/10

Exceptional

23 Apr 2026

Jamie

The parking was KINDA secured. Gated entry, but people always standing nearby to get in, it is motion censored so I would open it they would walk in and it would close on me so I would have to do the key card again. Very busy highly foot trafficked area. The staff and room was perfect and reasonably priced though so really no reason to complain.

Partner

6/10

Pleasant

23 Apr 2026

James

The parking was nice and gated and my room wasn’t bad but the room for my sister in law smell like animal urine

Friends

10/10

Exceptional

23 Apr 2026

Sonny

Clean

2/10

Poor

20 Apr 2026

alexis

The hotel was very poor maintenance one of the elevator was out of service as well as the ice machine, vending machine.

The property needs to do a better job in letting people know before they book a room of things that are working was not working instead of having people book and finding out when to ey get there.

I won’t book with them ever again

Family

4/10

Poor

20 Apr 2026

Jeanne

I will never stay there again

Partner

2/10

Poor

20 Apr 2026

Shelby

First room was filthy with food on the walls and a hole in the shower surround, the bed made a clicking noise when sat on. They moved us to a different room that was clean but very run down with peeling paint, no bathroom fan, mold in shower, 3rd day there the room keys wouldn’t work so had to go get them rescanned. I do not recommend at all

Friends

10/10

Exceptional

20 Apr 2026

Kimberly

Clean room

Family_with_children

8/10

Excellent

19 Apr 2026

Dagma Liz

The room was clean, as well as the hallway where we stayed. The staff was very attentive. The only thing I think they should improve is offering a wider variety at breakfast and having both elevators available, since it’s very difficult to walk from one end to the other with luggage.

Partner

10/10

Exceptional

19 Apr 2026

Nikasha

Keep up the great job

Partner

8/10

Excellent

17 Apr 2026

Tashiki

Clean room

Self

8/10

Excellent

17 Apr 2026

Robert

Parking excellent -behind closed gate

Friends_and_family Family

8/10

Excellent

16 Apr 2026

Xavier

Good. Building needs work.

10/10

Exceptional

12 Apr 2026

jonnae

Continental breakfast was okay secure parking was nice

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Jasmine

Gated Hotel, spacious parking lot, right off the interstate. Would recommend for a nice weekend getaway

Family_with_children

10/10

Exceptional

12 Apr 2026

Brittany

Great place to stay for a short period of time. Breakfast was good, would be better with some fruit. Staff was amazing super nice. Loved the gated parking area.

6/10

Pleasant

10 Apr 2026

Jordan

Cleaning

Self

6/10

Pleasant

10 Apr 2026

Jordan

Clean room

Self

6/10

Pleasant

10 Apr 2026

Jordan

Clean room

Partner

10/10

Exceptional

09 Apr 2026

Gladys

Love the parking area is very secure, the staff very helpful, clean rooms

Friends_and_family Family

4/10

Poor

08 Apr 2026

Tyrell

The hot water or heat did not work.

Partner

6/10

Pleasant

06 Apr 2026

Milena

Staff was lovely - and working super hard.
But room had many problems: refr did not work, outlets - only one worked; no light in the room... Overall, it worked ok - but could be better

2/10

Poor

06 Apr 2026

Kimberly

No telephone in rooms. I stayed Sat-Monday and didn’t receive any room
service. I had to request fresh towels. TV remote didn’t work. The lamps didn’t work. Staff almost left my room door open because she thought we were checking out. She saw me and didn’t ask. I had to ask her why she was leaving my door open. 😡

Partner

2/10

Poor

06 Apr 2026

Talluri

Out of order: Laundry service, Escalator & Ice cubes generator

Family_with_children

6/10

Pleasant

02 Apr 2026

Maria Jessica

The room is okay for the price. I wish they can remodel or change the carpet because it’s smells.

Family_with_children

2/10

Poor

02 Apr 2026

Dayanna

My room smelled like cigarette & when I told the front desk all they gave me was a little bomb spray.

6/10

Pleasant

31 Mar 2026

Julie

Run down and free breakfast was poor. Staff was friendly

Family

8/10

Excellent

30 Mar 2026

Ezekial

The hotel was fine. My husband and his friends stayed here for a magic tournament. It was what they needed. Nothing big. Wouldnt really recommend if you have kids.

Friends_and_family Friends

6/10

Pleasant

30 Mar 2026

Aj

Room was not clean

Partner

2/10

Poor

30 Mar 2026

Russell

Needs better staffing

Friends_and_family Family

4/10

Poor

29 Mar 2026

Marvin

Not good staff was great though I

Friends

6/10

Pleasant

29 Mar 2026

Valeria

Parking was ok, Breakfast ran out very quickly!

Partner

4/10

Poor

29 Mar 2026

Marvin

Parking was good breakfast not so good not enough different choices to choose from.. hot water didn’t work good and had roaches…outside area trashy Mexicans playing loud music early in the morning staff was good though

Partner

6/10

Pleasant

27 Mar 2026

PAULA

Elevator broke, so had to walk 2 full hallways to room & lobby. Breakfast was lacking. No plates.

Friends