Name: Quality Inn New Orleans
Address: 10020 I 10 Service Rd, New Orleans, 70127, US

2/10

Poor

21 Jul 2026

Denisse

First room locks didn’t work or door closed properly, it had 2 cockroaches. Refrigerator was broken, told the front desk, and the lady told me all rooms are like that, that the “security” of all rooms is just the door handle. I got a different room, locks worked, refrigerator worked but was in horrible conditions but had 5 cockroaches! I returned my key and left right away! Horrible service!

Family_with_children

10/10

Exceptional

20 Jul 2026

Brandy

I would stay again

4/10

Poor

19 Jul 2026

Jerome

Air conditioning did not work in one of the 2 rooms. The property is very old and poorly maintained, several electrical switches didn't work, shower water pipes make noise, some towels were not clean.

Family_with_children

2/10

Poor

18 Jul 2026

Saeed

Shower head does not work. Bathrooms have no ventilation so the rooms smell. Breakfast is HORRID, no words can explain how bad breakfast was... they shouldn't be serving this to humans. It's a very poor maintained area overall.

Also, it's genuinely in a really bad location.

Partner

4/10

Poor

13 Jul 2026

Vince

The TV controller was not working, and reported to the front desk and no one came to fix the TV. The breakfast lacked of variety, the decaf coffee came out just wafer.

4/10

Poor

08 Jul 2026

Russ

Bed bugs roaches dirty AC filters

Partner

2/10

Poor

05 Jul 2026

Shatundria

Never again...This was by far the most disgusting, unprofessional, and infested hotel I have ever stayed at. The pictures on the website are completely misleading. The rooms looked nothing like the photos and smelled even worse.

My family and I had to switch rooms four different times because the hotel refused to give us a refund, and since we were out of town, most other hotels were fully booked.

Room #1: The air conditioning did not work.
Room #2: Water was seeping through the floor, the room smelled like mildew, and there were large cockroaches.
Room #3: We found bed bugs. We woke up around 4:00 a.m. and immediately went to the front desk. We asked to speak with the manager, but we were told the manager was asleep and that the only option was to switch rooms again.
We returned around 8:00 a.m. hoping to speak with the manager and request a refund. We didn’t even sleep in the new room because, at that point, we no longer felt safe staying there.
While waiting, the staff showed us yet another room. Before we could even consider it, there was another bed bug sitting on the bed.

This was one of the most horrifying hotel experiences my family has ever had. Between the bed bugs, cockroaches, mildew, leaking floors, broken air conditioning, and the lack of professionalism from management, this stay was completely unacceptable.

Save yourself the stress, money, and health risk do not stay here. I would give this hotel 0/10 and will never return.

Friends_and_family Family

2/10

Poor

25 Jun 2026

Kourtney

Upon arrival I ask to check the room and was declined. I was put in a room grill of mildew /mold and a hole in the ceiling. The room was hot and I askied to be switched to a new room I got the new room went in walked in it seems to be fine I turned on the air and I left for almost an hour to grab food clothes and items from Walmart . When I arrived the room was still hot and I figured I had the door open no the room got hotter then temperature didn’t change . My kids was sweating and so was I. To the point we needed up checking out! I asked for a refund and was declined!! My son is 7months old and due to the heat it triggered his asthma we needed up in the hospital . I’ve contacted the better business bureau and the legal services !!! NEVERRRRRRRRRRRRR COME HERE THE HOTEL HAS MOLD AND MILDEW ALLLLL OVER VEDY DIRTY AND IT SHOULD BE SHUT DOWN

Friends_and_family Family

8/10

Excellent

18 Jun 2026

drina

I’ve never had a issue staying here I reserve a room here weekly

10/10

Exceptional

10 Jun 2026

Kenneth

Everything

Self

2/10

Poor

09 Jun 2026

Danielle

The room was not cleaned properly, towels were stained, tub was just yucky looking, but you get what you pay for.

Pet

4/10

Poor

07 Jun 2026

Samantha

We ended up not staying. The door shook even though it was locked, and the deadbolt lock was removed. The air conditioner barely cooled the room.

Partner

2/10

Poor

02 Jun 2026

hermyder

My room smelled and water was coming up thru the flooring

2/10

Poor

20 May 2026

Nathaniel

Poor choice of a hotel

Friends_and_family Family

2/10

Poor

19 May 2026

Peggy

Dead roaches and mouse droppings everywhere. The place smelled like mold of which I am allergic to. I could not stay and they would not refund my money. Another woman, a guest was leaving with her children because one of her children was bit by something in the hotel. Warning....DO NOT STAY HERE!

Friends_and_family Family

2/10

Poor

18 May 2026

Shawonia

We arrived and were first given a room with a dirty bathroom and tub. We requested another room and were moved, but the second room was not much better. The tub in the new room would not drain, and we were told there was nothing they could do about it during our stay.

Things got worse when the toilet clogged and the room phone did not work, so we had to use our cell phone to contact the front desk. Around 6 PM, we were told there was no maintenance staff available to plunge the toilet. The employee offered to send us a plunger so we could handle it ourselves, which is unacceptable when paying for a hotel stay.

We asked to be moved again, but the next room shown to us was in even worse condition, so we stayed where we were. The following day, we asked to speak with a manager. One employee told us the manager was out of town, then later changed the story and said he would return in a few hours. We came back later and still no manager was available.

Overall, the cleanliness, maintenance issues, and lack of management support made this a very disappointing experience. I believe some type of compensation or refund is appropriate given the condition of the rooms and the way the situation was handled.

Friends

4/10

Poor

12 May 2026

JeMelda

Due to an unforeseen emergency change I did not stay there at all but I am have major difficulties getting my refund even though I purchase reservation protection. Now I am getting the run around about my money. But they will hear from me again

10/10

Exceptional

12 May 2026

Byron

Love it love it! Great place to stay

Self

4/10

Poor

11 May 2026

Pat

Disappointed with our stay. The gentleman that checked us in was very pleasant. When we complained about the room having an unpleasant smell his wife just barged into our room demanding what the problem was. The night clerk was very pleasant and moved us immediately when I requested assistance with removing a cockroach from our ceiling. The attempts to improve the room fell short by terrible workmanship. I usually do not like to leave negative comments. The description online fell short from reality.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Connie

Even though it's rated 2 star....I thought the property was a great value. My room had laminate flooring, so no nasty carpet, my own fridge and microwave and free breakfast and ice machine. I was very satisfied. Just wish it would have been sunny on Saturday so I could lay at pool.

Self

2/10

Poor

01 May 2026

Mike

Where to start on the Quality Inn I-10 East. We extended our amazing holiday so we could enjoy New Orleans.
So we booked 4 nights, based on photos, price, breakfast and locality. Touring the room we noticed the enamel in the bathtub was chipped and bubbled my partner then pointed out a black pubic hair on the tiles, I then saw 3 more in and around the bath.
Retiring to bed after cleaning the bathroom I heard several gunshots in the surrounding area. This put us on edge for sometime.
While we were discussing this and deciding whether to stay there for the rest of our holiday....
My Partner screamed and shouted \"What the hell is that\"? I sat up and saw a Cockroach at least 2.5 inches long and an inch wide heading for the the sink/kitchen area. Decision made, as it was now midnight we agreed we'd find another hotel in Downtown New Orleans.
I returned the next day in an Uber, collected our luggage and went to checkout. Agreed with reception that I was liable for 2 nights. He then refused refund of remaining stay. He offered me another room, I asked if it was Roach free he shrugged and laughed saying \"I dunno\"
Terrible, terrible, terrible motel. This place should be removed from Expedia website and Health and Hygiene should close it down. Can Expedia contact me with regards to a full refund.

Partner

8/10

Excellent

28 Apr 2026

Felix

The room was clean and there was plenty of parking. It felt safe and although it was near the highway and a busy street I didn’t hear a lot of traffic. The on and off ramp was close to so getting on the highway was super easy.

Self

2/10

Poor

19 Apr 2026

Sarah

Booked a 2 queen bed they gave me a room with 2 full beds in it. There was mold on the ceiling. Doors could not latch closed they removed the latches from all the doors says ballast included but they had no breakfast my entire stay. They did not clean our room or come by to check on housekeeping. The amount of mosquitos in the room was crazy because the door didn’t sit on frame the correct way so mosquitos could easily get in and i found a bed bug in the first room they tried to give me.

Friends

10/10

Exceptional

18 Apr 2026

Susan

Room was very clean and updated. TV was a bit small but ok for us. Nice outside pool which was in use. Breakfast was minimal but had code and enough to start out with.

Partner

8/10

Excellent

14 Apr 2026

Elton

Cool

2/10

Poor

13 Apr 2026

Mark A

I will NOT stay again. Everything in the room was either broke, rundown or outdated. The door had a quarter inch gap around the frame. It had the appearance of the door being kicked in.

2/10

Poor

12 Apr 2026

Marcelo

I left the hotel in 5 min after saw the terrible smell and bad clean condition on my hotel room!! Walk to the front desk glass window and give back the card keys also a lot guest out side on the parking lot was smoke marijuana(weed) and have people in the pool around 1:00 am and chaotic situations in this place!!
I need to be refunded on this one.
My wife booked the Hilton hotel by the New Orleans airport under my name and the same credit card I have on file to confirm this … please help me out with this matter.

Pet

2/10

Poor

29 Mar 2026

David

Not what pictures show

4/10

Poor

28 Mar 2026

Aleksander

Staff was great, rooms weren't in the best condition though

Family

2/10

Poor

19 Mar 2026

Gina

Room was old and moldy. Sink clogged.Needs an update

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Khadijah

Everything was fine

6/10

Pleasant

06 Mar 2026

Juawanna R

I think they had given me someone else's room because there were belongings in the bathroom and on the counter. The new room was old and outdated with blonde and black hair in the tub and on floor. The breakfast was over by 815am, this room was subpar and I would rather pay the extra 40 to stay at the Holiday Inn Express than stay here again.

Friends_and_family Family

2/10

Poor

27 Feb 2026

Diane

It's a dump. The sheet was full of cigarette burns. Very negleted. Dirty, chipping paint. The worst place I have ever stayed in. We were stuck as it was Mardi Gras and there was mothing else available. The prices for all hotels had almost tripled. Awful experience.

Family

2/10

Poor

19 Feb 2026

Jailyn

It took me 2 hours to check in and the shower barely worked.!!!

Partner

2/10

Poor

17 Feb 2026

Coyunna

Not a good hotel

Friends

2/10

Poor

17 Feb 2026

Enajah

This hotel was extremely dirty and filthy beyond imagination. There was no prior cleaning before we checked into our room 259 and the water took an entire day to get warm for us to shower. There were used condoms on the floor, dirty sheets, bugs on the wall, dirty mini fridge and the outlets did not work. We had one lamp in the room and the bathroom lights to work with. For an establishment to be so concerned with keeping your card number and supervising if you even take breakfast to your room, there needs to be a serious policy on cleanliness and sanitation, as well as the efficiency of electricity. I will never stay here again.

Friends

2/10

Poor

16 Feb 2026

Avery

we got a refund upon seeing the room and stayed somewhere else. mildew smell as soon as you walk in and mold in the bathrooms/bathtub.

Partner

10/10

Exceptional

15 Feb 2026

Jetta

Convenient

Business Self

2/10

Poor

15 Feb 2026

Climesia

Room was dirty and the bed had blood stains on the sheets had to change the sheets myself and didn’t have bathing towels

Business_and_leisure Friends

10/10

Exceptional

15 Feb 2026

LaMesha

Clean, nice staff

Leisure Partner

2/10

Poor

14 Feb 2026

Dan

We walked in. Looked around and went to a different hotel.

2/10

Poor

09 Feb 2026

Tomorro

Open the motel door and there was an overwhelming smell of smoke. The room was filthy crumbs left over from the past guest. The bedsheets had burn holes in them. The ceiling had water and mold spots. The vent was covered in dust. The tub was dirty, and the attachment was off of the shower the toilet seat seats had spots all over it. I immediately turned around and went to the office to tell them the room was unacceptable. He gave me a key to another room to look at. It was just as worse I returned the key to the office and said the room was unacceptable and needed a refund and he refused. My family and I traveled eight hours to the destination and had to spend additional money to check into unacceptable hotel. The whole site is disgusting. There are broke down vehicles out there and drug addicts walking around freely. The quality Inn East is a nightmare stay far away and don’t let the pictures for you on the Internet!

Friends_and_family Family

2/10

Poor

03 Feb 2026

Lorenzo

The place needs cleaning, the property looks neglected, especially the rooms.

Business_and_leisure Family

2/10

Poor

01 Feb 2026

Taylor

There were pubic hairs all over the towells in the bathroon

Business Partner

10/10

Exceptional

28 Jan 2026

drina

Nice hotel for the price

4/10

Poor

26 Jan 2026

Jasmine

The refrigerator in the room smelled like mildew. The microwave did not have a plate so we could not use it. The phone was connected with a power cord but not with a phone line so we could not call the front desk to report the problems in the room. We asked the front desk for a partial credit, and they said that we would have to work with Expedia to get a credit for the room.

Leisure Family

8/10

Excellent

24 Jan 2026

Johnathan

Clean courteous quiet

2/10

Poor

18 Jan 2026

Christina

Never go back there

6/10

Pleasant

15 Jan 2026

Suzanne

The room needed more maintenance. Luggage rack was broken, caulking needed replacement, ac unit was noisy.

Leisure Partner

4/10

Poor

13 Jan 2026

Pedro

The maintenance is poor, lack of love for details. AC great, bathroom poor, Room poor too.Lack of management.

Leisure Pet

2/10

Poor

10 Jan 2026

Hailey

DIRTYYYYYYYY bugs , the couch had holes and dirt i need my money back

Friends_and_family Friends

4/10

Poor

05 Jan 2026

Ana

The room was n

2/10

Poor

31 Dec 2025

Christian

A non smoking hotel with a room that smelled like smoke. Used soap and used conditioner left in room.
Moldy shower. Parking area was very sketchy. People visibly doing drugs in their car. Poop found left in toilet.

Business Family

4/10

Poor

15 Dec 2025

Justin

The couch hadn't been vacuumed or wiped off in years it seemed. Dog hair, crumbs, mustard still smeared. Not stains, fairly fresh mustard that was never wiped off. It smelled like something died behind the bed and there were mouse nests and droppings. Pretty gross. Tub wouldn't drain either.

Partner

2/10

Poor

30 Nov 2025

Samuel

We filled a report that there was mold everywhere in the place, broken microwave and staff were not helping at all.

2/10

Poor

30 Nov 2025

manisha

Rooms were so dirty. Shower did not have hot water. Tub was clogged. Microwave did not work. Asked for extra blankets told they ran out of that. Terrible Donot book here.

Leisure Family

2/10

Poor

27 Nov 2025

Stacie

Fighting all night next door., not clean.

Leisure Family_with_children

8/10

Excellent

17 Nov 2025

John

No Breakfast served and pool was green

Leisure Partner

4/10

Poor

08 Nov 2025

Daniel

Walls had damage, mattress was old had massive sink divots, pillows stank from previous guests, sheets/covers had cigarette burns, sink had a leak, the bathroom shampoo conditioner bottles barely big enough for one person, bathroom curtain rod was broken. Entry door was misaligned so you had to slam door for it to close and gap was left between door frame allowing draft to come in. Complimentary breakfast was lacking also, juice machine was broken, muffins were small 1 bites, waffles and fresh fruit were the only thing good. You get what you paid for since it's was cheap but still felt cheated

Partner

6/10

Pleasant

03 Nov 2025

Jaznine

rand

2/10

Poor

27 Oct 2025

Ryan

Came in late and had to talk through a prison window to a manager that wouldn’t speak up. Couldn’t hear anything. Went to my room that has a large hole in the window with jagged edges. Bed had cigarette holes and bugs all over it. Dirty everything. Checked out a day early it was so bad

Self

6/10

Pleasant

26 Oct 2025

Veronica P.

Blood splatter on inner curtains and one pillow.

Leisure Self

6/10

Pleasant

24 Oct 2025

tia

For the price...it worked!

The bathroom door and wall could have been cleaner
The electrical outlet by the bathroom didn't work, face plates were not secure to the wall.
The room was clean, and the beds were comfortable.
1 set of guests got a little rowdy over in the morning, apparently, she resides there.

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

Megan

Had a nice stay!

Leisure Friends

4/10

Poor

12 Oct 2025

Vanita

Hotel needs a lot of work and cleaning

4/10

Poor

05 Oct 2025

Orlando

room sheets had a burn hole in them and both the sink and shower water would take awhile to drain.

2/10

Poor

03 Oct 2025

Robert

So bad I did not stay. Dirty sticky, everything broken or not working. Took a shower, then left.

Self

2/10

Poor

07 Sep 2025

Elizabeth

Avoid if you have any other options

My first room smelled like cigarettes and air freshener spray that very much did not help things. The windows couldn't be opened, so to air out the room I left the door open. My sheets weren't clean (brown spots) so had to ask for a new room. New room was smaller but at least didn't stink. There was a hole in the bathroom door covered with duct tape and painted over. The curved shower curtain rod was installed at the wrong angle (curving downwards) so the shower curtain couldn't be closed and just slid open. I understand this is a budget option but every room could use some serious attention.

Business

10/10

Exceptional

07 Sep 2025

Matthew

Clean pool

Business_and_leisure Self

2/10

Poor

07 Sep 2025

Shirley

Poor Stay

Our stay is terrible. I informed the staff that there is cockroaches inside the bathroom. The room was not clean at all.
I want to request for a refund.

Partner

2/10

Poor

25 Aug 2025

Rejoyce

Not clean

2/10

Poor

04 Aug 2025

Jennifer

1st room TV didn't work and shower barely worked then found a bed bug crawling on the pillow

Leisure Family

8/10

Excellent

26 Jul 2025

Mary F

There was no outlet cover in the blow dryer area

Business_and_leisure Family

4/10

Poor

18 Jul 2025

Martin

Bad bad

Poor maintenance. Water in tub would not turn off. Breakfast was only a waffle. Bed mattress needs to be replace. In bedroom and bathroom the corners were never clean. A lot of dirty on floor. Around the toilet was filthy

Partner

2/10

Poor

08 Jul 2025

Latanya

My room had a cabinet with a large hole. My sheets, the spread on the bed, the toilet and bathtub all had burnt marks. I had two large suitcases, I was alone and my room was on second level, there are no elevators. I was very uncomfortable there, I asked if I could cancel my reservation, they charged me for the day and refund def me for the other 4 days. I have stayed at other Quality Inn property’s and they were a great experience. I would not recommend this property at all. I almost forgot, my peephole was stuffed with paper towel, there was a hole in the bathroom door stuffed with paper towel and there was graffiti on the bathroom door. This experience was very unsettling.

Leisure

2/10

Poor

29 Jun 2025

Sasha

Needs care and hygiene in the rooms

Business Pet

10/10

Exceptional

21 Jun 2025

Patrice

The owner was very kind about the pet fee.

Business Pet

8/10

Excellent

13 Jun 2025

Tera

The stay was great just didn’t like the smell in the corner going to my room

Leisure Friends

8/10

Excellent

11 Jun 2025

Layna

Wasn’t what we expected

Leisure Friends

2/10

Poor

28 May 2025

Jose

Not safe for my family and my kids very loud people doing drugs people working on there car like a mechanic shop not very clean the pool was disgusting the staff was nice but the place no i left and got another hotel i lost the money but my family safety is more important

4/10

Poor

24 May 2025

Hannah

Found a cockroach the first step we got in . We are very disappointed , the pool was so dirty that it was green . The phone doesn't work , the AC smells like ciggars . Tv doesn't work , weird stains everywhere . Please do better !😡

4/10

Poor

13 May 2025

Eric W

I will NEVER stay at the Quality inn again.

6/10

Pleasant

26 Apr 2025

Aaron

na

Leisure Self

6/10

Pleasant

26 Apr 2025

Paola

The place is far to downtown, every time when i took uber i pay $25 without traffic it's too much. Totally recommend stay in the downtown.

6/10

Pleasant

24 Apr 2025

chris

It was an inexpensive hotel, so I got what I paid for.

Self

10/10

Exceptional

22 Apr 2025

David

Clean, quiet area and also great hot breakfast with

Friends_and_family Friends

8/10

Excellent

20 Apr 2025

Joshua

Overall great experience, friendly staff, and excellent service.

Leisure Pet

8/10

Excellent

12 Apr 2025

Angela

My one night stay

It was convenient and they were really kind and accommodating to our needs.

Partner

8/10

Excellent

27 Mar 2025

Marianna

Floor dirty. Hair in tub and on the toilet

Business_and_leisure Family_with_children

2/10

Poor

18 Mar 2025

Tiffanie

When we first got there everything seemed to be okay, the front desk attendant was able to give us a smoking room but we lost the king size bed as requested. When we got to the room the sheets were dirty and it was ashes everywhere. No staff came offer house keeping, change the trash or give extra towels for our 2 night stay. When we finally saw the lady on the day of checkout before 11 to ask for towels. we were told no at first but when we mentioned we never got any more to use our entire stay, then she gave us 1 towel to share. I was very disappointed in this stay and I will never come back again. honestly I want my money back

Leisure Partner

6/10

Pleasant

14 Mar 2025

Natasha

Decent breakfast options, quick to get into downtown New Orleans by car, or can take a bus. We did see one roach the first night and there were some stains on the bedsheet and bed spread.

Leisure Partner

4/10

Poor

12 Mar 2025

crystal

I

8/10

Excellent

08 Mar 2025

John

Ok

Leisure

4/10

Poor

07 Mar 2025

Lindsay

It was a place to stay and it wasn’t just downright awful but there were so minuses. No wifi was working, used contacts on the bathroom floor, dirty shower, things like that. It had a bed though so that’s all I really needed.

Leisure Family

8/10

Excellent

06 Mar 2025

Melissa Lee

Good

Leisure Partner

2/10

Poor

05 Mar 2025

Genna

DO NOT STAY HERE!

Leisure Family

6/10

Pleasant

04 Mar 2025

Robert

It was fairly clean, but old and worn. The staff was limited. You usually had to wait until someone came to the desk. It seemed that every staff was multi-tasking

Leisure Family

2/10

Poor

01 Mar 2025

Irma

We reserved 2 room one handicap and one regular room let me tell you the handicap was terrible my elderly parents almost fell in the tub the handle was loose inside the bathtub the handle where you put the towels fell for no reason. The other room under the bed was a lot of trash the towels where very dirty with a foot mark with grease the towels to dry yourself was filled with other people’s hair the bed was filled with pubic hair it was so disgusting. Terrible stay would not recommend it at all.

Leisure Family

8/10

Excellent

28 Feb 2025

Donald

Nice and safe area, rooms were not touched the 3 nights we stayed there. It was about 11 miles from the french quarter.

Leisure Family

8/10

Excellent

23 Feb 2025

Bryan

Rooms were clean. Bed was ok. Place was clean. Area is very dirty

Breakfast was a disappointment. Waited 20 minutes for scrambled eggs but so many people that had to wait another 20. No water. No toaster working while we were there. Had cereal and sausages. They were good.
Very noisy a well hours outside our room. Great place for an overnight stop to sleep only

Leisure Friends