Name: Federal City Inn and Suites
Address: 740 Hebert Drive, New Orleans, 70114, US

2/10

Poor

09 Jul 2026

Jonathan

This hotel was a major disappointment. From the staff's unprofessional attitudes to the filthy condition of the room, the experience fell far below expectations.

The carpet was so dirty that after walking around the room in white socks, they were nearly black by the time I took them off before bed. The kitchen was also a mess and clearly had not been cleaned properly.

To make matters worse, the room looked nothing like the photos advertised online. The images were misleading and did not accurately reflect the actual condition of the accommodations.

Unfortunately, by the time we realized how poor the room was, it was too late to book another hotel. Overall, this was a very disappointing stay, and I would not recommend this property.

Partner

6/10

Pleasant

06 Jul 2026

JACQUELINE

Bradley and Brittany at front desk were very courteous.
Overall, the hotel is outdated and need remodeling.
A huge negative! NO elevator and I have to wait for room on the first floor.

Family_with_children

4/10

Poor

26 Jun 2026

Luke

I misunderstood the quality of hotel. It’s not good. There’s some rust on things on the room, the air conditioning vent is not clean. The bathroom fan was dusty. A lamp or two was out. There’s a bit of humidity or mustiness especially in the lobby.

Everything was clean though and it wasn’t the worst. However, if you can spend a bit more, stay somewhere else. It’s also in a low income area.

Self

10/10

Exceptional

25 Jun 2026

Sai Keerthi

It was a good stay

8/10

Excellent

19 Jun 2026

Jason

This hotel used to be military billeting. If you've ever stayed in military billeting it is quite obvious. Unlike military billeting there doesn't seem to be a staff dedicated to keeping everything in relatively perfect functionality and form. Even though hot water came from the faucet in the sink, it did not come to the shower. The shower wasn't freezing, but it never actually got hot. A towel rack had one support connection to the wall resting in a small hole. I'm sure both of these conditions may not be the case in every room. Other than those two things, everything was great.

Self

8/10

Excellent

18 Jun 2026

terroll

Good spot

6/10

Pleasant

28 May 2026

Dannie

The room itself was okay! The bathroom and shower was horrible!

Self

2/10

Poor

24 May 2026

Wadelette

I stood in the lobby over 20 minutes waiting for the front desk attendant to come from smoking to check me in after she checked me in got to my to my room bathroom was dirty and mold on the ceiling ask to be moved was told no more rooms available

Self

8/10

Excellent

23 May 2026

Jonathan

Place was nice and clean. Helpful staff. Not very convenient location kinda far from places.

Partner

6/10

Pleasant

19 May 2026

Tyler

It was ok for the budget, fridge didn’t work, kinda ran down, one key card didn’t work, odd smell but I put air fresheners in room so it worked out, shower was okish had to force it to work, internet was slow, but was ok. Close to French quarter and other amenities and in a safe area with free parking. Wouldn’t pay more than $60 a night though, had vip Expedia so it evened out.

2/10

Poor

16 May 2026

DARRICK

Rust on the fridge, peeling tub with rust around. T.V. Neither phone worked

6/10

Pleasant

05 May 2026

Teresa

The experience started great with an early check in. My travel partner and I dropped our things off and went to run errands. When we returned to our room, the door was open, all the sheets stripped and our items no where to be seen. We rushed to the front where they discovered they had mistook us for another guest that was not allowed to be there and they shared they thought our room was theirs and had to remove their things. They gave us our things back and apologized, but it took over 3 hours to get our sheets back, and we never got the room set back up. They had stripped our trash bags, our bars of soap, and more because of us having used it after checking in. They never returned it and we had to go request it from them. The kitchen was dirty and not fully stocked with the basics like utensils to use. The entire place smelt like smoke/weed, the bathroom was dirty, and the fire alarm went off while staying. We felt unsafe the entire time we were there. All I can say is you get what you pay for.

Friends

6/10

Pleasant

27 Apr 2026

Martha C

Good over all

Partner

4/10

Poor

26 Apr 2026

Nina

I stayed here for two nights and the condition of the room did not match the photos shown online.

There were multiple issues throughout the stay. The toilet was not functioning properly, and both the blow dryer and iron were broken. The room was also not clean. Cabinets and floors were visibly dirty.

The bathroom was in poor condition, with the bathtub surface peeling significantly and general signs of neglect. Overall maintenance in the room was below basic hotel standards.

The bedding was also in poor condition. The pillows were worn out, flattened, and offered little to no support, which made it difficult to rest comfortably.

In addition to the room issues, the service was unprofessional. At check in, there was no clear communication that the process was complete, and I was left standing there unsure if I was done. At check out, the staff member did not acknowledge me directly, did not look up, and spoke from another room without basic customer interaction.

The room also had very poor sound insulation. Noise from the hallway carried easily, and during the night there was a prolonged disturbance from another guest that was loud enough to require me to get up and address it myself.

The listing photos appear to show a more updated and well maintained room than what I received, which was misleading.

I would not stay here again based on the condition, cleanliness, service, and overall experience.

Friends_and_family Family

4/10

Poor

21 Apr 2026

Elbert

Kitchen was not fully equipped. I didn't drive so I don't know about the parking. It looked okay. Staff was very helpful and friendly room was clean but very outdated.

Self

4/10

Poor

20 Apr 2026

Elbert

The rooms were clean the staff was very nice no cooking utensils. NO USB PORTS rooms are very outdated

Self

6/10

Pleasant

17 Apr 2026

Jennifer

Room clean but tub was peeling, rooms need updating

Partner

8/10

Excellent

15 Apr 2026

Brhneka

The room was clean but definitely had broken items the shower rod was leaning off the wall so our shower curtain couldnt close all the way some of the lights in the room didn’t work , also one of our stoves were broken. Over it was good the staff were decent.

Partner

2/10

Poor

10 Apr 2026

Alexander

If you are military and needing to go to the base, you think this would be the obvious place to stay. It is not. Dont let the name fool you. It is in top 3 worst places I've stayed in my 25 years of service.

Self

8/10

Excellent

05 Apr 2026

Hiroko

My stay was very comfortable, and anything I need, when I ask something, they help me very well. However amenities were not enough for the length of my stay so I have to ask them. They were very kind.

Self

2/10

Poor

05 Apr 2026

Maria

Very old place, window curtain was broken, bathroom fixtures were moldy, the toilet was shaking, very strong Clorox smell in the room made me developed an awful rash, kitchen was not equipped and fridge was liking.

Family

2/10

Poor

31 Mar 2026

Monique

char

8/10

Excellent

30 Mar 2026

David

Nice big rooms. And there was a kitchenette.

Friends_and_family Family

8/10

Excellent

20 Mar 2026

ina

Pet friendly

2/10

Poor

13 Mar 2026

Shaquanda

My room was not cleaned properly. As soon as I arrived and went to use the bathroom, I found dried urine on the toilet seat. I didn’t report it to the front desk — I just went out, bought cleaning supplies, and cleaned the room myself.

This is unacceptable for any hotel. I will not be staying here again. If you choose to stay, be prepared to clean the room on your own. The housekeeping staff appears to be doing the bare minimum and collecting a paycheck for work that is not being done.

Partner

2/10

Poor

08 Mar 2026

Tawana

The room smelled horrible. There were dryer sheets on the A/C that made the room smell lemony. It was masking a regurgitated smell. The bed had a sour smell and the furniture was old and stained. The parking lot wasn’t well lit, but I did see police officers patrolling. The staff was very professional and communicated effectively!

6/10

Pleasant

07 Mar 2026

terroll

Yes

2/10

Poor

01 Mar 2026

Robin

The room smelled really bad bathroom wax horrible

Friends

10/10

Exceptional

23 Feb 2026

Janeen

Other than unfriendly staff and no lobby coffee, room was great. Nice quiet location

Partner

8/10

Excellent

19 Feb 2026

David

It was fine

10/10

Exceptional

16 Feb 2026

Makayla

Yes

10/10

Exceptional

13 Feb 2026

David

Room was very clean could use some updates but was very clean

Partner

8/10

Excellent

13 Feb 2026

Angelica

Room was clean. It’s safe and pretty quiet.

Friends_and_family Family

8/10

Excellent

07 Feb 2026

Zetariah Rayne

Everything was great would recommend this hotel

Leisure Family

2/10

Poor

04 Feb 2026

Theon

The room was terrible! Bugs and strong bleach smell included. Very outdated and the type of guess here was a little sketchy. Front desk service was slow and unprofessional. We left immediately after 10 min of checking in and requested a full refund!

Leisure Family

8/10

Excellent

21 Jan 2026

James

fine

6/10

Pleasant

04 Jan 2026

Ryan

We had issue with non working key card, but the staff was able to resolve it after changing the key card 5 times. The carpet and bathroom were dirty and the room smelled like chlorox. We would not stay here again.

Family

8/10

Excellent

04 Jan 2026

Angelica

Nice room with kitchenette. Quiet and convenient location

Friends_and_family Family

4/10

Poor

03 Jan 2026

Jennifer

We have stayed there multiple times. It was very disappointing paying more than we ever have and not have hot water to shower. After telling the front desk the suggestion was to let the tub run first. That is not how hot water works and of course it did not work in this instance. Very old and outdated hotel but as we have stayed there before we knew this. I can't say we will bother staying there again after this experience.

Leisure Partner

2/10

Poor

29 Dec 2025

Kirt

#108 has bed bugs. Microwave and fridge has rust all inside. Tub looks like it's been painted

Leisure Family

4/10

Poor

29 Dec 2025

Kirt

Last minute stay - stayed on 12/26. ROOM 108 has bed bugs. Me and my brother are ate up from head to toe. Older hotel, older lady that works in front during the mornings, she's very dry and very nonchalant. I'm still itching 😫 😩.
I will say area is quite

Leisure Family

8/10

Excellent

17 Dec 2025

Tridonna

It was a cozy place. The only thing was They had hair in my tub and on the floor, and the water was cold in the tub It didn’t get hot.

Leisure Self

10/10

Exceptional

16 Dec 2025

Dewan

Everything was great

Partner

10/10

Exceptional

12 Dec 2025

Patrice

Beautiful

Business Friends

10/10

Exceptional

28 Nov 2025

Johneshia

Thanks

10/10

Exceptional

26 Nov 2025

Amanda

Had a great stay

Leisure Partner

10/10

Exceptional

26 Nov 2025

Lionel

Great

10/10

Exceptional

23 Nov 2025

Amy

Super happy i found this little place. Wasn't sure upon booking but was the best idea. N.O. hotels can be nasty. This place was nicer than many fancier hotels. It was very simple & very plain. However, it was incredibly clean, especially by N.O. standards. The bed was very comfortable. The hotel was very quiet. We felt super safe there which, by N.O. standards, is a unicorn. Didn't see any homeless in the area. No crackheads outside the door. Super quick & easy commute to the daubauchery, if thats what you want. I live in Louisiana & travel to N.O. multiple times a year. This will be my go-to place moving forward. So glad I found this little place. That said, the front desk lady i dealt with the most made it clear she felt distane & contempt for everyone walking thru the door. However, this is kind of standard in N.O., unfortunately. Security guard was really friendly. Had a nice little conversation with him. Housekeeping was also very nice & helpful with a minor problem. Was shocking finding nice people in N.O. I've already recommended this place to friends who also travel regularly to N.O. Zero regrets.

Leisure Friends

2/10

Poor

23 Nov 2025

Laveena

It is not a clean place with very poor customer service. Would never ever recommend to anyone nor use this place ever again to stay.

10/10

Exceptional

21 Nov 2025

Stefon

Yes

Business

10/10

Exceptional

18 Nov 2025

Anthony

It was great and clean

10/10

Exceptional

13 Nov 2025

Aaron

The room was a little dated but super clean, comfy bed and quiet area not far from downtown. The staff were great to deal with too :)

Friends_and_family Friends

8/10

Excellent

08 Nov 2025

David

Staff were excellent and whilst it was a way to the ferry to get across to New Orleans, Algiers Point was well worth a visit. Such a great neighbourhood, really friendly people and some great places to eat and drink

Leisure Partner

10/10

Exceptional

02 Nov 2025

Juan Gabriel

My second time in this property, I like the cleanliness, space rooms and quite for rest. Easy to connect to the city. I definitely will be come back to this property.

Leisure Family

6/10

Pleasant

26 Oct 2025

Katie

This place has pretty good reviews. The staff were definitely friendly and accom

10/10

Exceptional

26 Oct 2025

Shadana

Only thing is the property is old. But clean and staff was very friendly

Leisure Self

10/10

Exceptional

24 Oct 2025

Stefon

Great friendly and helpful staff. Excellent management .Safe parking.

Business

10/10

Exceptional

17 Oct 2025

Sean

Front desk staff was very nice and helpful, rooms were clean, no bedbugs, only complaint is the kitchenette. People have stolen everything from them (utensils, pots, pans, cups, bowls, plates) and people should have to pay a refundable security deposit when they stay incase they do steal. There is also a usable printer and computer by front desk which is very helpful being as a lot of the parking places around New Orleans requires a print of your parking pass put in the windshield.

Leisure Friends

6/10

Pleasant

13 Oct 2025

Adam

Room could’ve been updated more but it was decent

Friends_and_family Friends

8/10

Excellent

13 Oct 2025

Minh

C

Business

6/10

Pleasant

12 Oct 2025

Kaylee

Parking was easy, having a full kitchen essentially was nice and it was only around 12 minutes from downtown

Leisure Partner

8/10

Excellent

12 Oct 2025

Meghan

Nicest people working in this quiet efficiency. Everything was incredibly queen and easy access to Bourbon street

Leisure Pet

8/10

Excellent

11 Oct 2025

Glenda

It was clean & a decent location. It was a little noisy in the night & a lot of slamming around in the morning. No elevator the older couple with us didn’t like. We would stay there again.

Friends_and_family Friends

8/10

Excellent

04 Oct 2025

Stefon

Great

Business

2/10

Poor

01 Oct 2025

Annie

Bed was worn and it has a bit of odor brought airfreshners to make it more pleasant

Self

6/10

Pleasant

28 Sep 2025

Melissa

The place is nice for the amount I paid but the front desk worker was terribly rude

Leisure Partner

8/10

Excellent

26 Sep 2025

Floyd

T

Business Self

6/10

Pleasant

13 Sep 2025

Marjorie

The staff was wonderful & very cooperative but the kitchen needs a major upgrade. All the cabinets were full of rust, countertops & stove with stains and I had to get a scrubbing pad to to the counters. The fridges are partially working, outdated and too small--I had 2 rooms. One of the rooms had cereal stuck to wall behind head board of bed and the mattress, on the same bed, when sat on it, it felt like you was going to be swallowed up.

Leisure Family_with_children

10/10

Exceptional

11 Sep 2025

Krystal

Good

10/10

Exceptional

10 Sep 2025

Jason

Property is an old military billeting facility. It is more than sufficient and everything was great for the price.

Leisure Self

8/10

Excellent

09 Sep 2025

Xawntoia

This property is a little dated but was clean and suitable for our needs. The room was large and bed comfortable. It’s a good deal in a good location. Stayed there prior to a cruise and would recommend for a quick budget stay. Came with a nice kitchenette as well.

Leisure Partner

10/10

Exceptional

04 Sep 2025

Ralph

I

8/10

Excellent

28 Aug 2025

Marjorie

Some items are outdated & need upgrading and/or work. Inside metal cabinets w/rust, 1 burner for coking not working & safety lock w/a screw missing. Very little cooking items available. Only 1 pot, strainer, 2-3 plates/saucers. Room was clean except kitchen counter top. I had to scrub it for my stay on 08.24 to 28th.2025

6/10

Pleasant

12 Aug 2025

Cornell

Everything was great except the new girl at the check in desk! She was very rude, because I wasn’t aware of needing to have my actual credit card for check in. I’ve stayed at the federal many times and only ever needed my drivers license. I always book my stay the same way through Expedia.

Business_and_leisure Partner

10/10

Exceptional

12 Aug 2025

Cornell

Staff was very rude for not having actual credit Card on hand! I booked my stay online through Expedia many of times and was never asked for my actual credit card only my drivers license so I was never aware of them needing that!

Business_and_leisure Partner

10/10

Exceptional

10 Aug 2025

Brianna

Easy and nice!

Wonderful place for our budget! The rooms are spacious and comfortable. It’s a convenient location. We are glad we chose this for our stop in New Orleans.

Friends_and_family Family

10/10

Exceptional

05 Aug 2025

Michelle

When I arrived, the young lady had my room keys and paperwork ready for me to complete. In less than 5 mins, I was in my room. Nice place. May be time for some new furniture but for the price, it’s great. We had a 2 burner stove, microwave and fridge. It was perfect for what we needed.

Leisure Partner

10/10

Exceptional

02 Aug 2025

Nicole

It was worth for what the price shows for.

10/10

Exceptional

31 Jul 2025

Tyronne

Invest in elevator

Business Partner

6/10

Pleasant

31 Jul 2025

Victoria

The hotel is very old and ran down. But it’s great for the price.

Leisure Partner

6/10

Pleasant

30 Jul 2025

Fredia

This is a great property and its old. Its very clean and there are no elevators.

Leisure Family

10/10

Exceptional

27 Jul 2025

Krystal

Everything was great

Business_and_leisure Self

10/10

Exceptional

25 Jul 2025

Gregory

It was

10/10

Exceptional

17 Jul 2025

Jason

Friendly attendants.

Leisure Partner

6/10

Pleasant

08 Jul 2025

Gabriel

it was roomy

8/10

Excellent

08 Jul 2025

Rena

Nice Stay

Hotel was nice and decent. It was overall clean and comfortable. While the hotel did have cosmetic issues that could be fixed, we did enjoy our stay. We got clean towels everyday. There was a kitchenette (mini sotve range, mini fridge and microwave). Its close to downtown and on the 4th of July, we were able to walk outside and see thr fireworks from the river. We would definitely stay again if needed.

Partner

6/10

Pleasant

07 Jul 2025

Toperka

Could have been better

Couldn't turn the tv on but an staff member came to turn it on.Then couldnt change channels so staff member had to come back to fix that.The light and overhead fan in the bathroom wouldn't come on.The air condition unit made rattle noise the entire stay.Dishes in the cabinets to use but no eating utensils nor dish detergent/wash cloth.

Partner

10/10

Exceptional

22 Jun 2025

Daphni

This property was nestled in a quiet area with a access to the ferry. Brittany T the registration clerk was amazing

8/10

Excellent

16 Jun 2025

Jason

This is and old military billeting facility and having stayed in many of those, I can say it has not changed much. It has all of the basics. The beds were excellent, the plumbing was excellent (plenty of hot water). All of the pieces of the coffee maker fell apart but it was still functional. The tv had a remote but you had to turn the tv on manually. Other than that it was great.

Leisure Self

8/10

Excellent

15 Jun 2025

charles

Its nice for what you pay

Business Self

8/10

Excellent

15 Jun 2025

Azizi

Everything was nice except the property doesn’t have an elevator and you have to carry all your luggage up 2 flights of stairs overall very nice quiet place

8/10

Excellent

13 Jun 2025

Toya

Sabrina, Front Desk clerk, was extremely rude and unkind. However, the room was clean and I had no other issues. If rely on wheelchairs or walkers, this hotel is not for you. There are no elevators.

Leisure Pet

10/10

Exceptional

11 Jun 2025

Jolynne

A few outlets in the room didnt work but was still a good place to stay!

Leisure Family_with_children

8/10

Excellent

07 Jun 2025

Beverly

I really enjoyed interacting with the Staff. They were very courteous and helpful to any concerns that I had, and responded immediately and professionally!

8/10

Excellent

03 Jun 2025

Marjorie

I liked that it had a kitchen, wasn't descent, however fridge not large enough. I did not like that there was no kitchen amenities no pots/pans/plates/skillet/silverware

Business_and_leisure Self

6/10

Pleasant

29 May 2025

charles

needs a bigger refrigerator and a elevator

Business Self

4/10

Poor

25 May 2025

Willie

Check in was quick as usual, probably is very clean outside inside.

Partner

10/10

Exceptional

14 May 2025

Shannon

I Like how Homy it is… It’s so peaceful there… only thing I didn’t like is that the hot water takes too long to get hot…

Business_and_leisure Partner

10/10

Exceptional

13 May 2025

Charles

Great weekend stay

Partner

2/10

Poor

12 May 2025

Todd

No place to get food. It looked abandoned. The lady at the front desk is super unfriendly. We had to walk a mile to get any food. Then it was just a small takeout taco place. AVOID

Leisure Family