Name: Harrah’s New Orleans Hotel and Casino
Address: Poydras Street, 228, New Orleans, 70130, US

10/10

Exceptional

04 Aug 2026

Wilton

Rooms were clean and the air conditioning was top shelf. Will come back again.

10/10

Exceptional

04 Aug 2026

Rodney

Wife and I truly enjoyed our stay. Will likely revisit.

8/10

Excellent

03 Aug 2026

Rachel

We thought the hotel
Itself was very nice. We were able to park I the deck even with a bigger truck though it was a bit cumbersome coming down. Street cars are easily accessible. The casino was a lot of fun and just across the street but an underground tunnel takes you right to it. Would definitely go back.

8/10

Excellent

02 Aug 2026

Rich

There is no resturant other than Ruth’s Chris in the hotel. Have to go to Caesar’s for eats, where the choices are limited. No pool of bar either. Expensive compared to other properties. Proximity to casino is a plus, however.

2/10

Poor

02 Aug 2026

Amina B

Didn’t clean the rooms when we asked,
Room were dirty and old

Business

10/10

Exceptional

01 Aug 2026

Tanya

Everything was amazing!
The rooms were clean staff was very helpful

10/10

Exceptional

01 Aug 2026

Debbie

The location was convenient. We enjoyed how spacious the casino was. Staff was very friendly.

10/10

Exceptional

31 Jul 2026

PATRICIA

The Casino was a disappointment because you can't win on the slots. The bonuses don't show bonus wins. The bonuses aren't much better than the amount you bet. The best time to play the slots at the Casino is at night, because it seems like you have a better chance of winning at night. There is only one Casino, that being the Caesars. The Harrah's is just an additional hotel to stay at. The Caesars bought the Harrah's. If you want your room cleaned everyday of you have to call housekeeping. If you need to use the business center you need to call and let them know ahead of time otherwise the computer's won't work. They are kept on power saving mode and won't wake up until they release them. The room we had was beautiful and the king size bed slept comfortably. You'll need a sweater or jacket to walk around the hotel or to play in the Casino because their air conditioning is on blast. So, it's colder than what a northerner is used to.

2/10

Poor

29 Jul 2026

DeErica

Nothing to do beside the casino. No pool no sitting area to just chill. No club inside nothing just hotel n casino.. also when u book it does not tell u about staying at the old harrah to ceases thus it is a up charge to move rooms. Boring rooms too. Won’t b staying there

8/10

Excellent

29 Jul 2026

Theresa

My only complaints were that the lighting in the bathroom was not good and the water would not get warm, much less hot.

10/10

Exceptional

28 Jul 2026

Irvin

Room came with a tub and a stand up shower. This is a welcome change.

10/10

Exceptional

27 Jul 2026

Veronica

The room was spotless and the bed was comfortable. I really enjoyed my stay there and plan to stay there again during my next trip to NOLA.

10/10

Exceptional

23 Jul 2026

Paul

Everything was satisfactory

4/10

Poor

22 Jul 2026

Patricia

Check in was 4p - I arrived at 4:30p and was told rooms were not available. I was told that I would receive a call once rooms became available. I checked in with the front desk at least two times and then at approximately 6:00p (after my third attempt for a status) was told by a corporate representative that a call had been placed to me (no such call was received). I finally got keys to my room at around 6:20p (2+ hours after check in time). We traveled a long way just to sit in uncomfortable chairs waiting for access to our rooms.

4/10

Poor

20 Jul 2026

mongkol

Bad

8/10

Excellent

20 Jul 2026

John

The room was nice and clean. My biggest complaint is they have the nerve to charge a resort fee. They didn’t have a pool, spa, hot tub. I asked the receptionist what amenities am I paying a resort fee for she stated because they had a place to workout and a computer room. In my experience every hotel has that and doesn’t charge a resort fee.

Partner

8/10

Excellent

20 Jul 2026

Sonya

No amenties.

Friends

10/10

Exceptional

20 Jul 2026

Garry

Spacious rooms and helpful staff

Partner

8/10

Excellent

20 Jul 2026

aurelio

Perfect. We checked in as soon as the elevator opened up to our floor (5th) it smelled like marijuana the WHOLE FLOOR. We asked to get moved to another floor and the staff took care of us. Everything else was great walkoto Casino and had a Blast. Definitely going back

8/10

Excellent

16 Jul 2026

David

It fit

Friends

10/10

Exceptional

16 Jul 2026

Nicole

Super nice location to everything! The casino hotel was very convenient especially when it rains. Would recommend again!

Partner

10/10

Exceptional

13 Jul 2026

Joseph

Clean room . Casinos

Family_with_children

10/10

Exceptional

13 Jul 2026

Eleathia

the entrance of the hotel
was amazing however the rooms base boards were filthy, the sleeper couch was stained with food debris. The water in the shower didn’t get hot. After a call to hotel maintenance was called and showed up fairly quickly. He told us to turn on the shower and run the tub at the same time for 10 minutes.

10/10

Exceptional

12 Jul 2026

Patricia

I stayed at Harrah’s Caesars New Orleans for Essence Festival 2026 which was connected to the Casino at the Caesars and I must say from check in to check out was awesome

Family

10/10

Exceptional

11 Jul 2026

GUADALUPE SR

Todo muy bien

Family

10/10

Exceptional

08 Jul 2026

Thomas

Close to the casino

Partner

10/10

Exceptional

08 Jul 2026

Jessica

I loved that it was very clean.

Partner

8/10

Excellent

08 Jul 2026

Takeisha

I call

10/10

Exceptional

07 Jul 2026

Tisha

Amazing time!!

10/10

Exceptional

07 Jul 2026

Rosa

Everything was good

Friends

8/10

Excellent

07 Jul 2026

Jerel

I would definitely stay at this hotel again. The price was awesome and everything was done smoothly.

Self

10/10

Exceptional

06 Jul 2026

Adell

Everything was clean and comfortable! I was extremely happy about my stay. The beds were super comfortable. I would definitely stay here again.

Friends

6/10

Pleasant

06 Jul 2026

Shalyn

The hotel was fine. Great location for all of the festivities that we had planned. However, our water pressure for showers was cold and staying there for 4 nights made that an uncomfortable inconvenience. The sink water was very hot, so there had to be an issue as to why we experienced cold rushed showers. I also made the front desk aware but it was literally brushed off and I guess they just made a note of it. The room was not done daily but that may be their operational practices, I’m not sure. There was also a leak in our window seal the day it rained.

Business Friends

10/10

Exceptional

05 Jul 2026

Aronda

Great location. Clean rooms. Friendly Staff.

Self

10/10

Exceptional

03 Jul 2026

Katrina

Great location, lots to do. Convenient parking. Casino was good too. Will stay again!

Family_with_children

10/10

Exceptional

01 Jul 2026

Melissa

Everything about our stay was fantastic!

Business

4/10

Poor

28 Jun 2026

Erik

The room no clean The bed was incredibly dirty; they didn't change the sheets

Partner

10/10

Exceptional

24 Jun 2026

Steven

Nice hotel. Nice big rooms. This hotel we see me again.

Partner

10/10

Exceptional

22 Jun 2026

Sykarah

I love the location, close to eateries and able to have access to the Casino 24hours.

Friends

6/10

Pleasant

22 Jun 2026

Melissa

Harrah’s hotel in New Orleans provided a nice, clean stay near lots of restaurants and things to do. However, our stay would’ve been better if we had access to a microwave (none on property available for use), and a better parking situation. They offer valet-only parking at $50.00 a night (common in major cities) but the service can be slow or even unavailable sometimes. Be prepared to park offsite and walk. Other than that, the staff was great and the location is unbeatable!

Pet

8/10

Excellent

21 Jun 2026

Lindsay

Convenient location

Partner

6/10

Pleasant

18 Jun 2026

KENDALL

Check in was ok but not friendly. Paid for the luxury room and it was definitely not luxury or different from a standard room. As all the rooms appeared the same. The bathroom was beautiful and the reason we chose the hotel. However, When we got there, there was no hot water for the shower so we had to take cold showers at night.
The carpet is outdated and dingy- and the bathroom needed to be cleaned better and the tables and counter space in room were smudged. Carpet needed vacuuming as there were obvious pieces of dirt visible on the floor.

The parking, specifically says, take your ticket and pay for parking before returning.
The machine was out of order, and it took 20-30 min to get an answer to be able to pay. Then when we go to pay, the screen on the parking garage was broken. Needless to say, we were not impressed at all with the staff.
The hotel has the ability to be top notch- as it is in a prime location and has the bones to be great! I went against my instinct after reading reviews and booked based on price, location, and space. I do feel there are better options and the hotel has the ability to have a higher rating but they need to refresh their staff on hospitality and ensure proper standards of cleanliness are upheld.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Joseph

It was a great central location. Although my hotel room was at Harrahs, which is owned by Caesars apparently so getting to the correct destination for check-in was less than fun. But the staff was wonderful. The room was nice. Walk-in shower and soaking tub. Good view.

Partner

10/10

Exceptional

15 Jun 2026

Stephanie

location

Family

4/10

Poor

14 Jun 2026

Donald

We did not enjoy our stay here and will never stay here again. Checking in, we asked for maid service daily which we did not get. Half way through the first day, we realised that said service did not happen so we called down to the front desk and asked again. On the second day after never receiving service, we asked for clean towels which they handed us and again asked for the room to be cleaned. It did happen after the second day. We stayed three nights and only had hot water on the morning of the last night. Our stay was through the week, so I don’t think the hotel was booked.
We arrived thinking we were staying at Ceasar and they let us park there but we ended up having to cart our bags across the street both checking in and checking out. Truly a nightmare stay.

Friends

4/10

Poor

13 Jun 2026

Lawrence

Got a full body fungal infection from sleeping in this hotel. Will not stay again.

Partner

8/10

Excellent

12 Jun 2026

Candace

Nice hotel

Partner

10/10

Exceptional

11 Jun 2026

Sarandon

We stayed in a king city view suite and we loved it..Every staff member we encountered was friendly and helpful . I wish our room had a microwave but overall definitely a good hotel . It was about a 10 minute walk to bourbon Street which was nice

Partner

10/10

Exceptional

10 Jun 2026

Scott

The Staff upgraded the room to the Caesar's hotel for a reasonable increase.

Family

10/10

Exceptional

10 Jun 2026

Desdamonia

My husband and I stayed here on our first anniversary and we loved it!!! We will definitely be back again.. thank you

Partner

4/10

Poor

09 Jun 2026

Joshua

I recently stayed at Caesars Harrah's New Orleans for three days and was unfortunately disappointed with the overall experience. Upon arrival, we had to walk across the street with our luggage, which was inconvenient and not what I expected from a property of this caliber.
There was no pool available, which was a major drawback, especially for a longer stay. In addition, parking was not included and cost $40 per night, which was an unexpected expense that added up quickly during our stay.
The room itself felt outdated and was not well maintained. There were noticeable stains on the couches and headboard, and the ceiling had visible water marks, which made the room feel less clean and cared for than expected.
For the price and reputation associated with Caesars, I expected a much higher standard of accommodations and guest experience. Unfortunately, this stay did not meet my expectations, and I left feeling frustrated and disappointed.

Partner

10/10

Exceptional

08 Jun 2026

Cassandra

Goog

10/10

Exceptional

08 Jun 2026

Annie

Hotel was nice and clean also, in very great location. Will stay again!

Partner

6/10

Pleasant

08 Jun 2026

Jeffery

I arrived at the property 2 hours after the 4pm check-in time and the room was not ready. The front desk associate informed me that the room would not be ready for another hour and he would call me, did not receive a call in the allotted time I returned to the associate, and he waved me off to go to another associate. The associate informed me the room had been ready and provided the keys.

Self

10/10

Exceptional

04 Jun 2026

Saundra

The staff were very attentive! Rooms were clean and bellmen courteous

Family

10/10

Exceptional

03 Jun 2026

Carl

Easy access to every area of enjoyment gaming , food, and local economy

Family

4/10

Poor

03 Jun 2026

Josh

Hot water didn't work for 2 of the 3 nights. Check in required wandering all over the casino and then having to walk a block underground to get to the hotel. Inconvenient and unhelpful staff made it less pleasant. The hotel is still being renovated. You get what you pay for, it was cheap but unpleasant.

Self

8/10

Excellent

02 Jun 2026

Miguel

The experience was good, but there's an extra charge that they give you when you check out. Breakfast not included and I only had two mini bottles of water on day one.

Self

4/10

Poor

02 Jun 2026

Marlyn

Clean rooms, excellent staff, they just need to add microwaves.

Family

6/10

Pleasant

01 Jun 2026

Connie

The parking was difficult . We were told if we gambled for 30 minutes parking would be free. It was a challenge each time we tried to exit the parking garage.

Partner

8/10

Excellent

31 May 2026

Khristina

The room was fine. The only thing is that I feel certain things were not cleaned well. Stains on doors and walls, in multiple spots; starting with the door of the room before you actually walk in. Also the baseboards were visibly stained. I did ask to check in early I feel like they could have said we will not have the room available until it’s time for check in. Because that’s when the room was actually available. Valet was efficient. Housekeeping came. I did enjoy my stay and would book again.

Self

6/10

Pleasant

30 May 2026

Kevin

Not the best in communication! Had to tell front desk that we needed house keeping cause the light didn't work outside the room. Needless to say they didn't come. I had to go downstairs @ 4 in the morning and get water for coffee ( which they brought about 20 minutes later.) Also needed toiletries as well! Which we never got!!( That felt a little embarrassing!)

Partner

10/10

Exceptional

30 May 2026

Christopher

Very nice casino and hotel

Business Partner

10/10

Exceptional

29 May 2026

Colleen

Very nice hotel

Family

10/10

Exceptional

28 May 2026

Linda

Room was clean. Desk staff very accommodating and helpful. Valet, Michael, was wonderful and helped with our luggage needs. With his assistance everything ran smoothly.

Partner

10/10

Exceptional

28 May 2026

wilkinson

Great place to stay

Friends

10/10

Exceptional

28 May 2026

Charles

great stay

10/10

Exceptional

25 May 2026

Owen

Very clean, 3 nights with no issue. Extra towels within 10 minutes of texting for them. Stayed at the hotel which is across the street from the casino, easy to get to everything.

Family

2/10

Poor

25 May 2026

David

It’s simple: our room had no flat surface to put stuff on! No table, no desk, no nothing! One area looked like something was missing, so I figured something had been removed. When I asked about it at the front desk, the attendant was more than rude! I asked to see the manager, and she said he/she wasn’t in. Her rudeness tells me they only hire rude people. Be aware!

10/10

Exceptional

25 May 2026

Reagan

Awesome

Friends

6/10

Pleasant

24 May 2026

Marilyn

It was so cold in the casino it was unbearable. People were walking around with bath towels around them. It was terribly expensive. Very disappointed.

Partner

10/10

Exceptional

23 May 2026

Kalondra

My only complaint is the price of parking . Expected because the hotel is downtown but weekend parking is$75 0-24 hrs

Self

8/10

Excellent

23 May 2026

Ricardo

Hotel was great, however the parking situation was bad. Attempted to use Valet and was told they were “full” for a truck my size (Chevy Silverado) and would have to use Self Parking, which was off site approximately 100 yards from the hotel. Having to park, the walk and cross a street just to get to the hotel, with luggage, was an inconvenience I’d rather never go thru again.

Partner

10/10

Exceptional

22 May 2026

Angelina

Great central location, we were able to walk to waterfront, French Quarter & Bourbon Street

Partner

2/10

Poor

19 May 2026

Jenn

It all started when we got to the hotel. They told us that we were at that hotel and we had to go park somewhere else. Had to go get a Manager then they figured out we were staying there. They backed our truck up into a cement wall, our truck wouldn’t start when we went to go leave. They knew the day before that I wouldn’t start and they didn’t even let us know.

2/10

Poor

18 May 2026

penny

Fire drill at 12:30 am at 3:30 we were awaken by a anniversary announcement horns and trains all night no sleep at all

10/10

Exceptional

18 May 2026

Jasmine

The room was great

Family

8/10

Excellent

16 May 2026

Filipinas

Location was great.

Family

10/10

Exceptional

14 May 2026

Derrica

Loved!! Great guest services and very attentive staff. Room was clean and had everything I needed

Partner

10/10

Exceptional

12 May 2026

Ron

Property was pretty clean. There were a few maintenance issues but nothing with my room. Had a great view of the bridge and warehouse area.

Partner

10/10

Exceptional

12 May 2026

Shanara

Everything was lovely.

Partner

10/10

Exceptional

12 May 2026

Carin

Loved it

8/10

Excellent

12 May 2026

Regina

Rooms were clean. Good food choices excellent room service menu choices a swimming pool would be really nice addition or maybe offer of day pass at neighborhood hotels. Great location, friendly staff.

10/10

Exceptional

11 May 2026

Ty

Very upscale!

Partner

6/10

Pleasant

11 May 2026

Tiffany

Our room was so beautiful but unfortunately we had no hot water. They turned the boilers off the night before according to the maintenance man, which led to us taking cild/lukewarm showers the next morning. We were not notified ahead of time, we had this beautiful luxurious bathroom that we couldn't get a decent shower in. We told the front desk and they said they were going to comp our room, but we had to call Expedia for the refund. So we called Expedia who put us on hold so they could call the hotel and verify. Expedia claimed no one would answer the phone at the front desk and no one responded to their emails they sent as well. Expedia told us they'd be in contact with us but that was also a lie. All in all a very great hotel, just make sure to ask the front desk for hot water for your bathroom...

Partner

4/10

Poor

09 May 2026

Ana St

no breakfast, the lady in the front desk of the ce

10/10

Exceptional

07 May 2026

Brian

Would love to come here again. It was a great stay.

Partner

10/10

Exceptional

04 May 2026

Leonard

Nice room, good price. Great casino. Really well laid out. Only minor issue I had was the food quality at one of the new restaurants.

Friends_and_family Family

6/10

Pleasant

03 May 2026

Angela

No hot water in shower. No mini fridge as stated in room description.

4/10

Poor

01 May 2026

Lawrence

.

Self

6/10

Pleasant

30 Apr 2026

Jessi

Unfortunately, two of the rooms in our group booking were keyed but not turned over by housekeeping. We walked in to totally disheveled rooms late at night when we arrived which was a hassle to have to get rooms switched at 1am.

Business

10/10

Exceptional

30 Apr 2026

Thuan

This is one of the best Hotel in New Orleans. Competitive price compared to nearby hotels. Room is large, comfortable bed, and bathroom shower awesome. Definitely stay again.

Partner

10/10

Exceptional

30 Apr 2026

Raquel

The stay was great. Staff were helpful and pleasant.

Partner

2/10

Poor

28 Apr 2026

Arestis

I’m very unhappy with several aspects of my stay at Caesars Casino New Orleans Hotel.
First and most importantly, I expect a response regarding a serious issue: items were stolen from my room. I’m in town for Jazz Fest this week and next, and we had already purchased wristbands for both weekends. We intentionally picked up next weekend’s wristbands early to avoid long lines. We left those wristbands in our room, and when we returned, they were gone.
Not only was our room not cleaned, but our wristbands—worth about $800—were missing. The only people who had access to the room were hotel staff, so this appears to be a theft by housekeeping. This is extremely concerning and unacceptable.
To make matters worse, I had only left the wristbands in my luggage because the room safe was broken. We were in Room 604. Now we have to go through the hassle of replacing the wristbands, including paying additional fees and dealing with customer service, not to mention waiting in line again. I expect the hotel to address and resolve this situation.
Additionally, the water pressure in the room was so low that it made showering nearly impossible. I initially planned to overlook this, but given everything else, it needs to be mentioned.
Lastly, It seemed like i booked a room in the main casino hotel. At no point was it clearly disclosed that we would be staying in a separate tower across the street.

10/10

Exceptional

27 Apr 2026

TIMOTHY

I’ll be back

4/10

Poor

27 Apr 2026

RON

Only one elevator was working during the weekend, lost hot water for several hours. Casino was clean and the slots let you play awhile before taking your money.

Family

10/10

Exceptional

25 Apr 2026

Gerardo

Good times

2/10

Poor

23 Apr 2026

Van

There was no hot water

8/10

Excellent

22 Apr 2026

Jeffrey

The only reason thos is not a 5 stars review is that the showers were cold on two of the 2 of the 3 days we stayed at the hotel. Other than that the rims were spacious and clean. The view from upper floors were great. The location was perfect with easy access to Canal St. And street car routes to take you all over the city.

Partner

8/10

Excellent

22 Apr 2026

Arteja

I stayed here a few times but this was the first time staying here while an event was going on. All of the roads were blocked off to get to valet so it took over an hour and I was only one minute away. Also, they didn't have the room that I originally booked so they gave me a wheelchair accessible room. The room also wasnt the cleanest. It just was a total different experience from previous times. This hotel is way too expensive to not have a pleasurable experience.

Self