Name: Voco St. James Hotel By IHG
Address: 330 Magazine Street, New Orleans, 70130, US

10/10

Exceptional

22 Jul 2026

SEUNGIL

Was overall satisfied with clean and kind environments.

Partner

8/10

Excellent

20 Jul 2026

Iris

Staff are very nice. The facility is old and needed air fresheners and the carpets/rugs cleaned throughout.

Friends

10/10

Exceptional

18 Jul 2026

Kasey

Clean room good pool and nice staff

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

LITOSHIA

Girls trip no complaints.

Friends

2/10

Poor

16 Jul 2026

Jonathan

After checking in the bathroom to my room was covered in dry urine. The ac was set on 65 but the thermostat never got under 76 and was leaking in the bathroom. Worst weekend hotel stay ever.

Family_with_children

10/10

Exceptional

08 Jul 2026

bridget

Great Location food staff!

6/10

Pleasant

08 Jul 2026

LaTonya Michelle

Apon arrival to then property, the facility smelled wet but was decorated beautifully. Upon entering the room, the tub drain was full of hair in which we removed for the water could drain. The tub was dirty, and there were dirty towels in the batjroom. The room was very cool from the air condition, however it leakes and dripped on the floor every night so we hadto put a towel on the floor but the bed got wet every night. The staff was very friendly and helpful. I did not eat breakfast nor utilize the bar.

Family

10/10

Exceptional

08 Jul 2026

Liza

The hotel staff were very friendly and the location was close to everything - French quarter, WWII museum, Mississippi River, and more. Free breakfast for one day of our 5 day trip was an unexpected treat. Free water and chips daily was also a very nice surprise. It was a work/pleasure trip and I’d definitely stay here again.

Partner

8/10

Excellent

07 Jul 2026

Alton

Well for the price the hotel was great however the hotel was old and there was a smell that came along with it other than that everything was good

8/10

Excellent

06 Jul 2026

Veronica

SUPER CUTE hotel, felt safe. Quiet area very central. We walked to all the places, museums, French Quarters, restaurants, etc. would stay there again. All the employees VERY WELCOMING!

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Allison

Very convenient location, walkable to French Quarter, Casino, Mall and Street car. Room floors and bathroom could have been cleaner. Had to request bathroom clean upon checkin. Bed was comfortable, AC worked well which was nice and room smelled fine. Hallways were warm though. We liked decor and updates. Very nice, some things could be replaced like rusty toilet paper holder and toilet bowl looked really worn. Closet was not vacuumed- dusty and not wide enough to hang clothes. Iron had gross stuff spit out- needed cleaning. Loved the 3 hooks on back of bathroom door, most hotels never have enough towel hooks so appreciated this. Glass in shower doesn’t slide so difficult to turn on water and pressure wasn’t great but we had hot water. Staff did give complimentary breakfast when reported bathroom uncleanliness. Restaurant service was slow, they never had fresh pastries, said they had delivery issues. Food not great, but if you are in a pinch ok. Biggest complaints were non-handicap accessible doors and we had to go through 3 with luggage to get to room, very cumbersome with luggage! Forget using luggage cart. The alley way between buildings had a sitting area but faced trash area and smelled of trash and sewer. Saw rats. Wish trash area was relocated away from main walkway and sitting area. Pool seemed murky, lots of tree debris so did not try it. Staff was friendly and welcoming. Beware of construction on street, we found cheaper parking nearby. Lobby smelled of fabulous.

Partner

10/10

Exceptional

05 Jul 2026

Mia

The staff were really amazing and kind! Especially Sean at the front desk! We really enjoyed talking to the young lady at the bar i can’t remember her name but she has a son the same age as mine and we had a great talk about our kids!

Family

4/10

Poor

01 Jul 2026

Jennifer

We stayed here bc I am an IHG member. When we arrived, there is no where to park so we left our car on the street to check in. The woman completely ignored us when we walked in and I had to ask if we were in the right spot. We got to our room after having to pass through a little outdoor space that is designated as the smoking area so each time we went to our room we had to pass through the smoking section (gross). We went to dinner and when we returned our AC was dripping and pooling water on the wood floors. I called downstairs and the same woman who checked us in said she'd call me back. 10 minutes later she called to say they were going to switch our rooms and she'd bring up the key....please keep in mind this was 10:45pm and we had already unloaded a lof of our things. We switched rooms and everything was fine but did not even receive an apology...not once! Not from anyone...not when it happened and not at check out. AND got our bill and we were apparently charged for BOTH rooms so now I have to go call and try to get this figured out. NOT how I wanted to spend my two nights in NOLA and when I got home!! So many options in that area I would highly recommend going elsewhere!

4/10

Poor

30 Jun 2026

Carlos

El edificio es lindo pero muy, muy descuidado, olía mal, la habitación apestaba a humedad.
No pude dormir bien, sentía que las personas de la habitación de arriba me caerían encima, el techo “crujía”.
El area de la piscina muy sucia y olía a orines. Muy decepcionante 😒

Family_with_children

10/10

Exceptional

29 Jun 2026

Gisela

The hotel is very well located.
The staff is nice and very helpful. The room is comfortable and amenities are ok.
The only thing I could point out as an opportunity is the rug in the bedroom, I’d eliminate it.
Had a great stay, if I’m back to Nola I’d stay here again.

Partner

8/10

Excellent

29 Jun 2026

Maurice

I had a great stay at the Voco Hotel. Stay was excellent, and the hotel was near everything. I will definitely be back.

Partner

6/10

Pleasant

28 Jun 2026

Harmon M

Staff/Bellman/Housekeeping: friendly and helpful
Outside areas of property (King Suites courtyard) and seperate pool areas ran down, neglected. Fountains broken, full of mosquitoes and trash.
Quick Walk to Canal St and Ceasars palace for late night food. Used our $20 bar/food credit at checkout for a good BEC croissant with fruit. Overall the staff seems to make due with whats given.. maybe upper management/owners need to step up in repairs (exterior door handles stuck constantly with signs stating they may stick..how about replace them?) Parking is the typical $50/night.
Overall.. older property. We are unlikely to stay again. Will tend to stick with newer hotels with nicer amenities for close to the same price point.

Partner

10/10

Exceptional

23 Jun 2026

Peer

Nice boutique-style hotel. Good rooms, friendly staff, close to French Quarter and Business District.

Self

10/10

Exceptional

20 Jun 2026

Latesha

Excellent stay!

Self

10/10

Exceptional

16 Jun 2026

Alexis

Extremely cozy, quaint, and walking distance to everything in the quarter! Staff was SUPERB!!!

Partner

6/10

Pleasant

16 Jun 2026

Toni

The rooms were nice and clean, the staff was very nice and friendly, the siting area outside wasn’t very nice, to many rodents running around, to many places for them to hide , the hotel had a nice bar but unfortunately the bar was closed all weekend, which made you have to leave out , and that was very disappointing the pool area wasn’t that nice which again was disappointing,

Partner

6/10

Pleasant

07 Jun 2026

Eryn

Front desk worker was very helpful and kind but clearly overwhelmed with no help at check in time on a Saturday. Walked into our assigned room to a broken air conditioner. It was 85 degrees, muggy, and smelled awful. Called down and we were told they were going to bring a fan and contact maintenance. An hour later and nothing. Called down again and was told the same thing. Decided to go downstairs and ask for a new room. Bartender approaches me to attempt to chime in and proceeded to make excuses and try to gaslight me. We eventually are placed in a new room and were given a free breakfast voucher. Seems minimal considering the time and energy wasted to get in a room with a working ac. We were also late for our event which was an added frustration.

10/10

Exceptional

02 Jun 2026

Marc

Anika greeted us warmly, answered all of our questions and provided excellent information. Our room was spotless, beautifully decorated and filled with light from 3 large windows. Ice machine was broken, but ice and filtered water were available at the bar. We were within easy walking distance of several great restaurants. Peche Seafood Grill is superb. We chose this hotel on the recommendation of a friend, and we highly recommend it. Valet parking was expensive but market rate for the area and was efficiently handled by friendly, helpful staff. We were first time visitors to NOLA, and this hotel provided a comfortable, safe and welcoming base for our short visit.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Shane

Great location! Great people

Partner

8/10

Excellent

17 May 2026

Charles

Bar at the hotel was good.

Friends

10/10

Exceptional

15 May 2026

Kimberly

Lovely hotel. Convenient to everything!

6/10

Pleasant

11 May 2026

Kylie Turnquest

The location was excellent without the high price of being on the main street. Easy walking to everything.

Self

8/10

Excellent

09 May 2026

Joshua

The rooms did seem a bit old, but they were tidy and well-maintained. Only a 5-10 min walk from all the main spots and in a clean, safe area.

Partner

10/10

Exceptional

08 May 2026

Darby

Great location. Staff was helpful and so kind

Friends

10/10

Exceptional

07 May 2026

David

Staff of all titles are wonderful, helpful, and friendly.

Self

10/10

Exceptional

28 Apr 2026

Candace

This hotel is beautiful and immaculately taken care of. The staff were very helpful, friendly and engaging. The breakfast was very good and the gentleman working in the restaurant was very nice and friendly.

Parking was inconvenient; however, two different staff members helped me with urgent attention. I was very grateful for both of their helps (two different days / two different staff men).

Overall, this is an exceptional hotel, and I would highly recommend it to any of my friends and family.

Family

10/10

Exceptional

28 Apr 2026

Ursula

Breakfast was mediocre but everything else, including the staff, was great!

Partner

10/10

Exceptional

23 Apr 2026

Kara

Great location, clean and spacious rooms, helpful staff, great bartenders!

Partner

6/10

Pleasant

19 Apr 2026

Heike

Room was clean when I finally received a room. Check in started at 4p and they had no room available and finally found a room for me after 4p. I know some other people didn't get into their rooms until after 5:30pm. My room was in the main building on the second floor facing to another building. It was VERY loud in the evening. Breakfast was fine on the weekend but changed during the week. Menu was the same but instead of regular service and silverware it was a lot of plastic. Coffee and condiments in my room were also not regularly replenished.

Self

10/10

Exceptional

18 Apr 2026

Monica

The room was spacious and the staff was great.

Self

10/10

Exceptional

17 Apr 2026

Donald

I loved the locale. The closeness of everything in downtown. Mostly walkable. Elevator is slow and had issue off opening door between the two buildings.

Partner

10/10

Exceptional

17 Apr 2026

Caleb

Clean room very friendly staff

Partner

8/10

Excellent

15 Apr 2026

Nhi

It was a great boutique hotel with the New Orleans charm. Even though it seemed a bit older, the rooms were ok but could have been cleaner. The staff was friendly and attentive. One night, we did not have cold water so I called them and they fixed it right away. You do notice some rust stains on the bolts of the doors, which I was not a fan of. The bed was comfortable. However, I did notice some hair on the top of the comforter which really threw me off. My guest stayed on the sleeper sofa, and as we were getting that ready, we noticed some old sheets were still on there. The night before we left, my guest saw a huge cockroach walk across the room. Overall, I'd probably stay again. Location was great and the staff made up for it. I also liked that they supplied filtered water whenever you wanted. =)

Business

10/10

Exceptional

14 Apr 2026

Stephanie

The hotel website has a picture of a water filtration station as one of the amenities but there is no such thing.

6/10

Pleasant

13 Apr 2026

Jose

The hot water was damage x 2 days. The safe box was out of order ,other wise the site is quiet ,clean, and the personal friendly and ready to help

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

margaret

This was an excellent hotel! The staff was friendly, the valet was on time, and the room was very clean!

Partner

6/10

Pleasant

08 Apr 2026

Tina

Bathroom and carpets not cleaned. I requested they come clean toilet and no one came.

Self

10/10

Exceptional

06 Apr 2026

Terrah

Loved the hotel. Staff was kind and very helpful. No issues at all. They do allpw dogs. Paid Parking was across the street. $46 for 24hrs. The hotel does offer valet at $47 with in amd put privileges. Probably more safer sonce i did have finger prints and hand primts on my womdow from someone tryn to look and get in. Security let us know to inform the parking comapny. They should have security all night...aother than that all went well

Pet

8/10

Excellent

06 Apr 2026

Kristina

The location is very nice. Walking distance to the french quarter but also far enough out to be quieter. The room was kind of musty smelling because you cannot open the windows facing the street. The building is definitely sinking (as is most of the city) so the room was kind of tilted and the dresser drawers would not stay shut.

Bed was extremely comfortable and everything else was great.

Partner

10/10

Exceptional

03 Apr 2026

Diana

This hotel is gorgeous. It feels old but is updated beautifully. Every person working there that I encountered was helpful, and pleasant and professional. The room was clean and comfy.

Friends_and_family Friends

8/10

Excellent

03 Apr 2026

Tina

The hotel does not offer many amenities. It's dated. The bathroom and floors were not clean. The bed however was comfortable and I was able to get the room temperature to my liking.

Self

10/10

Exceptional

31 Mar 2026

Terri

We always stay at The St. James hotel when we are in New Orleans. We can walk to the quarter but the St. James is in a quiet area. Breakfast at the Ruby Slipper was excellent nearby.

10/10

Exceptional

30 Mar 2026

Jenniffer

Breakfast was excellent, the rooms were clean, and the staff were excellent.

Family

10/10

Exceptional

29 Mar 2026

Kaitlyn

Very clean and friendly staff

Self

2/10

Poor

27 Mar 2026

Michael

Better verify your rate. Booked with Expedia and hotel would not honor the rate. Been working on a resolution since check out. Total charged was more than double the booked rate.

4/10

Poor

26 Mar 2026

mireya

I really wanted to like this place but the cons outweighed the pros. We got the “windowless “ room which I was aware of but one thing I was not aware of was the ceiling window directly above our beds with no way to block out the beaming light every morning (made the hangover x100 times worse lol). Our bed sheets were dirty with weird dark stains. The pool is completely covered in shade since it’s between two high buildings so the pool was FREEZING and we couldn’t lay out in the sun :( the only thing good about this place was the friendly lady in front and location.

Friends

10/10

Exceptional

25 Mar 2026

Elisa

The hotel was very boutique. Super cute. Upon arrival, the staff was immediately attentive. Instead of the welcome chocolate, i was greeted with a welcome drink, which i enjoyed much more. The room was bigger than i had expected. Had a king size bed, a desk and armoire. The shampoo that was in the shower smelled sooo good. i forgot to take a picture of what brand that was, but its always nice when you dont have to pack those extras. The only thing why i gave ammenties a 4 was my tv never worked. I asked it about it once, and they came and fixed the signal and it worked that night, but the next morning, it was out of signal again. Which i suppose was fine. That day i was out and about most of the day. But i do like to have the tv on while im getting ready, but thats just a me thing. Other than that, i would definitely stay here again. Very cute and close to the casino.

Friends_and_family Friends

10/10

Exceptional

24 Mar 2026

Pamella

My room was clean and housekeeping refreshed it daily.The staff was very friendly, from the frontdesk,housekeeper,bartender and security.There was plenty of restaurants and stores nearby, I walk to everything and uber back and forth to the airport, so i can't say anything about parking. This is my second time coming to New Orleans and I will definitely be back to stay here. The First hotel was horrible and dirty.

Family

10/10

Exceptional

24 Mar 2026

Nancy

Staff are absolutely the best! Very accommodating and helpful! Hotel was clean and the room was amazing!

Family

10/10

Exceptional

23 Mar 2026

Zenia Martinez

The staff at this property made my stay so wonderful. Everyone was kind, attentive, and welcoming. All the ladies and gentleman at the front desk were exceptional, as well as the gentleman at the breakfast bar and the vallet. I woke up too late and missed the breatfast time the guy at the breakfast bar made sure to give me water, coffee and fixed up a parfait for the road for me :) Solo traveling is daunting at times, but these folks made me feel right at home 🏡 If this is the level of hospitality the property keeps, i would 100% stay there again

Self

6/10

Pleasant

20 Mar 2026

Lisa

The hotel is dated and the restaurant was not great but the location was excellent

10/10

Exceptional

19 Mar 2026

Riann

Great place to stay. Every place we went was easy to walk to. Great staff.

Partner

10/10

Exceptional

19 Mar 2026

Shonda

Staff was exceptional. Super clean. Near everything.

Friends_and_family Friends

10/10

Exceptional

18 Mar 2026

Anna

Clean room, great staff, and great location!

Partner

10/10

Exceptional

13 Mar 2026

Chloe

Great staff! Location was perfect. Room was nice.

Partner

8/10

Excellent

12 Mar 2026

Glynnis

Friendly staff. Great location. Handy for French quarter and riverfront and business district. Walked everywhere and used the trolleys. Left the car parked at hotel.

Friends

10/10

Exceptional

03 Mar 2026

Erin

Wonderful staff

Friends

8/10

Excellent

23 Feb 2026

Denise

Yes

Friends

10/10

Exceptional

22 Feb 2026

Sherry

Very nice hotel and perfectly located to the French Quarter. Extremely clean and comfortable rooms. The staff was awesome from the moment we arrived until we left. They truly cared about us enjoying our stay. We will DEFINITELY stay there again !!

Friends

6/10

Pleasant

20 Feb 2026

Arianna

The staff was really kind and helpful but we felt that the room a little dilapidated

Business_and_leisure Partner

8/10

Excellent

19 Feb 2026

Gemina

Staff were very nice and provided good recommendations

Partner

8/10

Excellent

18 Feb 2026

Rosalind

Staff was very nice and accommodating. Charles the doorman was extremely courteous, happy attitude. Room was clean, bed very comfortable. Enjoyed the bar, and the bartender was very nice and friendly as well. Will definitely stay here again.

10/10

Exceptional

16 Feb 2026

Jervey

Upon arrival Charles met us to get our bags and valet our car, check in was not till later in day so the held our bags and had then in our room already when we checked in late that night after parading all day. Entire staff was great and so courteous.

10/10

Exceptional

13 Feb 2026

Lyle

While the hotel could use some updating it’s charming. The staff was very accommodating and seemed genuinely interested in making sure I enjoyed
my stay.

Business

10/10

Exceptional

09 Feb 2026

James

Great location, cool interior.. I enjoyed it and will come back

Leisure Self

8/10

Excellent

06 Feb 2026

Amanda

We love this hotel. Stay here all the time for Saints games!

Leisure Partner

6/10

Pleasant

30 Jan 2026

Praharsha

Cleanliness of carpets could be improved

8/10

Excellent

22 Jan 2026

Yolanda

There was a leak from the ceiling in the bathroom, but they were able to fix it during the day.

Leisure Family

10/10

Exceptional

11 Jan 2026

Vanessa

Great option in the center of the city

Partner

8/10

Excellent

11 Jan 2026

James

Great location.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Sandra

Smooth check in, clean rooms!

Friends_and_family Family

8/10

Excellent

03 Jan 2026

REBECCA

Clean room, friendly staff, good location.

Friends_and_family Friends

8/10

Excellent

03 Jan 2026

Eric

We book 2 rooms.
One room had a musty smell. There was a musty smell coming from the bathroom. We flushed the toilet, ran water in the sink & the shower. That seemed to help.
The second room was fine.
The rooms were clean, cozy.
The hot-tub/heated pool area was unusable. The picture looks great on the website, but the entire area is around the hot tub/heated pool needs to be power washed because it was damp and had mildew. You cannot have excellent pictures on your website only for your clients to be freaked out by the condition of your heated pool. You can do better. The guest lounge was excellent. Every staff member we encountered was professional, friendly and made us feel welcome. Overall we had a very good experience.

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Kimberly

The staff was very friendly and helpful. Room was clean and beds were very comfortable.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Frank

Clean room, staff

Leisure Family

10/10

Exceptional

02 Jan 2026

Christine

Everything great

Partner

8/10

Excellent

01 Jan 2026

Julie

Front desk was great. Room had no soap in soap dispenser in shower. Street noise was terrible and started with deliveries, trash truck at 4:00am.

Cleaning of the room was very hit and miss. We spent most of the time on the run. But trash wasn’t emptied or towels changed out daily. It is a beautiful place and will definitely stay again. We will make sure we are in a room not on the street.

6/10

Pleasant

31 Dec 2025

Timothy Xavier

I do not like the no cash policy. It discriminate against people who use cash! I had to put one Coke one can of Coke on my room because they have no cash at the bar absurd.

The second complaint is the properties door locks kept on malfunctioning. You have to go between two buildings and you have card key locks and I got locked out two or three times. I also had trouble with my card key three times. I don’t know why. Otherwise it was a nice experience. The staff is very pleasant and very good

10/10

Exceptional

29 Dec 2025

Gretchen

Very friendly and helpful staff, especially Serena and Mr.Charles. Decor was beautiful and rooms were very comfortable. Great location

Leisure Family

10/10

Exceptional

21 Dec 2025

Susie

Fantastic

Leisure Partner

10/10

Exceptional

18 Dec 2025

Wendy

Beautiful property with all the comforts of home. Staff very attentive.

Business Self

10/10

Exceptional

14 Dec 2025

DONNA

Staff was excellent.
No airport shuttle.

Business_and_leisure Partner

10/10

Exceptional

11 Dec 2025

Christian

Very nice staff and room was spacious.

Leisure

2/10

Poor

06 Dec 2025

Stacey

Room was not as shown on the website.
Needs some work done in the rooms.
Checked out 2 days earlier because I was uncomfortable in the room.
Sad thing is we were on our honeymoon.
I explained my issues earlier to them and they ignored me until I checked out.

10/10

Exceptional

05 Dec 2025

Patrick

We have stayed there for many years. Staff and conditions are always excellent.

Business

10/10

Exceptional

02 Dec 2025

jon

All the times ive been here have been amazing.

Friends

10/10

Exceptional

30 Nov 2025

Edda

Nice place! Feel like your own house l. Great location! The only problem was that the TV's volume did not work properly. Went mute without even touch it!

Leisure Partner

10/10

Exceptional

28 Nov 2025

Varun

Amazing

10/10

Exceptional

25 Nov 2025

Tsega

Everything was fantastic

10/10

Exceptional

23 Nov 2025

Jason N.

Amazing staff, great location

Business

10/10

Exceptional

22 Nov 2025

William

The people in the place first class

10/10

Exceptional

15 Nov 2025

Mariah

The room was clean and the staff was excellent ! Every single person at the desk I interacted with was great, the door man just made the place feel like home and I feel like I’m going to miss seeing them everyday. 10/10 love it here

Leisure Friends

10/10

Exceptional

13 Nov 2025

Crystal

Great room, very comfortable beds, staff was very friendly.

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

James

Great balcony