Name: Hotel Theo New Orleans Tapestry Collection Hilton
Address: 535 Gravier St, New Orleans, 70130, US

Hotel Theo New Orleans Tapestry Collection Hilton

New Orleans - LA · United States

20 reviews shown

10/10

Exceptional

14 Jun 2026

Stanley

Great location, decent sized room. would stay here again!

Partner

10/10

Exceptional

25 May 2026

Hannah

great location to french quarter and uptown via streetcar. large clean rooms, helpful staff, and wifi that actually worked.

Partner

4/10

Poor

06 Apr 2026

Damien

This was by far the worst hotel I've been to in year. First i have to start with booking a room and requesting a rollaway bed at the time of booking and hours before arriving just to get to the room with no rollaway bed. Went to the front desk and was informed for the first time that my room couldn't have a rollaway bed due to a fire hazard. The property only had one ice machine out of 4 that was working. There was only 1 trash can in the entire room. The housekeeping instead of using fresh bag for their trash can used our used grocery bags from shopping. Paid for a room with a microwave and had to go back and forth with the front desk because they didnt believe that the room i booked had a microwave; which i later had to show was advertised on their website. There was no ventilation in the bathroom, so the humidity from the shower always left the ceiling dripping with water. Also was informed to to the lack of staffing that it was our job to leave our room and go all the way down to the lobby to throw out our trash. This was my first and will likely be my last stay at a hilton property.

Friends

6/10

Pleasant

31 Mar 2026

Eric

The hotel is old, has great character and the location is terrific. It was recently remodeled and done nicely. In our room, we couldn't control the air/heat and the shower leaked water all over the floor. Not a big deal that an extra towel couldn't absorb. We had an inside studio room which is very small and we could hear every word said in the adjoining rooms from normal conversation. Expect noise and bring ear plugs when trying to sleep. The hotel staff were terrific. Overall, I have mixed feelings. The hotel was cool, staff was very nice and helpful but with all the options available in New Orleans, I think I would consider a different place next time.

Partner

10/10

Exceptional

23 Mar 2026

Jose

The bar/restaurant was great! The smoked wings were delicious. I had an interior room with no windows but I was not in the room allot.

Friends_and_family Friends

6/10

Pleasant

23 Mar 2026

John

The first day there was no hot water.
There was no heat either the first or second day. When I reported this, they put an engineer on the task. When I returned to the room, it was warm, but the thermostat would not turn on.

Business

6/10

Pleasant

11 Mar 2026

Daniela Fernandez de

Staff is not very friendly or helpful. The room was clean but smelled weird.

Friends

10/10

Exceptional

18 Feb 2026

Gyulane

Great to stay . Super clean! Everyone is very friendly and nice!

Friends

2/10

Poor

17 Feb 2026

Regina

My air in my room didn't work the manger did nothing for me but brung me an fan. It was like they where dogging me because i kelpt asking can someome come up and look at my air he sent someone they looked at it said it was fixed but it wasnt.

Friends_and_family Family

6/10

Pleasant

17 Feb 2026

Justin

No room ready 45 mins after check in. Waited an hour in the lobby then forgotten about. No fridge. Rain pressure shower. Clean room. Comfortable stay. Likely drew the short end of the stick. Not worth a $275 stay.

Partner

6/10

Pleasant

16 Feb 2026

Sheana

The room was nice. We asked for a fan and they didnt have one. There wasn't a fridge. No over head light. And you had to buy breakfast. The coffee maker didnt work we paid 370 dollars with parking. But everything else was amazing the room was very nice and clean. The bed was comfy and clean and it was easy to find our room we felt bery safe i will be coming back.

Leisure

10/10

Exceptional

16 Feb 2026

Nakeshia

Clean room, and the staff was very nice and helpful.. Im

Leisure Partner

2/10

Poor

15 Feb 2026

noreyda

No air conditioning all night no room to be able to give me a fan was given to me but it was get hot no air circulation

Business_and_leisure Partner

2/10

Poor

09 Feb 2026

NATALIE

The room we booked was unavailable and another room of the same rate quality was not offered until we pushed for it. We booked a king suite that had a separate living space. Instead we got a King with a view. Other members in our group had check-in issues as well. My purse was also stolen from the bar.

Friends_and_family Friends

10/10

Exceptional

25 Jan 2026

Jeffrey

Great location, clean and quiet! The staff was friendly and inviting!

Business

8/10

Excellent

17 Jan 2026

Nancy

the staff was super courteous & helpful. very friendly but, failed to let me know about daily credit i could use for restayrant or snacks in lobby?

the room was clean but, did have a smell? stale cigarettes? draw was peloton bike but, had to sign up and provide private info to have it work. didn't want to share my personal info so, a waste to pick a room that had a peloton bike.

Self

10/10

Exceptional

09 Jan 2026

Lesley

Wonderful stay and location

10/10

Exceptional

08 Jan 2026

Sara

Excellent Hotel

Leisure Family

8/10

Excellent

05 Jan 2026

Jeremy

The room and hotel was good. The only issue was the hot water seemed to take sometimes 10 minutes to show up at the shower.

2/10

Poor

01 Jan 2026

Kimberly

My partner and I chose Hotel Theo for our honeymoon/6th month anniversary but had an underwhelming experience. We were checked into room 811, not the studio with a king bed we booked. It was 35 degrees, and our room had no heat despite the thermostat being set to 78 for hours while we were out. The room smelled of sulfur, and the TV remote was missing. I couldn't reach the front desk from the room phone and had to call from my cell. We reported the issues around 10:30 pm and waited 15-20 minutes for a response. After another call, a staff member gave us a new key for room 311 but couldn't confirm if it had working heat.
We switched rooms for comfort but moved our bags at 11pm without help, only to find the heat was off in the new room too. Adjusting the thermostat to 90 degrees didn’t help; it blew cold air instead. We reported it to the front desk at 10pm but received no follow-up. At 11pm, we learned Engineering wouldn’t arrive until the next morning. Corey, the only attendant, offered blankets we had to collect ourselves in pajamas. A sulfur smell persisted in our room and in the hallway with no explanation.
It was a disappointment. Despite weeks of research, I was confident in our choice to celebrate our new marriage in New Orleans at Hotel Theo. However, the lack of nighttime staffing was frustrating, and it felt insulting to have a cold room while the lobby was comfortable. The 4-star rating doesn't reflect our experience; our best moments were away from Hotel Theo.

Partner