Name: Hilton Garden Inn French Quarter CBD
Address: 821 Gravier Street, New Orleans, 70112, US

8/10

Excellent

02 Aug 2026

Christine

The room was very relaxing and spacious for 3 adults

6/10

Pleasant

29 Jul 2026

Elmer

Was not aware of having to pay to park regardless if you had a car $50.00 a day and we didn't. There was a small amount of tolit paper on the roll when we got there asked for more it was the next morning. And had to go down my self.told them refrigerator don't cool .on my last night was offered a different room turned it down changes should have been made on first day.never again in New Orleans

8/10

Excellent

24 Jul 2026

Sharon

You have to go to the hotel next door and get a key and then walk a block down to the pet area for my sister's service dog.

8/10

Excellent

21 Jul 2026

Latarre

Good hotel

8/10

Excellent

17 Jul 2026

Damian

Good hotel. Had to ask for hair dryer and remote for TV because it was not in room at arrival. Had to ask twice for them. Finally went to front desk to get them myself.

Family

10/10

Exceptional

12 Jul 2026

Ariel

It was fine. Good location too

10/10

Exceptional

10 Jul 2026

Cody

It was a very nice room super clean and the pool area was well maintained. Very nice staff and parking valet was great.

Friends_and_family Friends

10/10

Exceptional

08 Jul 2026

Andrew

Close to Amtrack. Close to the French Quarter. Both of those are walkable. Room was very clean. I would stay there again if I'm back in New Orleans.

Partner

10/10

Exceptional

06 Jul 2026

Holly

Staff at desk were very nice and helpful. And the valet guys were great

8/10

Excellent

03 Jul 2026

Michael

Great lil hideaway but close enough to both the quarter and CDB

Self

10/10

Exceptional

03 Jul 2026

ANTONIO

Great stay

Family_with_children

10/10

Exceptional

02 Jul 2026

Nancy

Great - fun pool on top of hotel!

Friends

8/10

Excellent

30 Jun 2026

Nolan

Everything was good no problems

Self

10/10

Exceptional

29 Jun 2026

Henry

This hotel is perfectly situated. It is an easy walk to both the French Quarter and to locations in the Central Business District. The room was very clean and comfortable. The restaurant had a wonderful breakfast. My children particularly enjoyed the rooftop pool which has amazing views of the city. I would stay here again.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Christie

The room was clean, but needs room be updated. Something was wrong with the elevator and we could hear it in our room day and night. I will say, its very close to Bourbon street, its overall clean and the staff was pleasant

Partner

4/10

Poor

29 Jun 2026

Taneka

Need to be contacted about stay

2/10

Poor

27 Jun 2026

Sonatine

They were nonstop issues from the moment we arrived. We had to switch rooms due to a shower issue. Then the heating cooling did not work for a day and a half, and there was duct tape holding on the key card Swiper in the elevators, which shook like crazy the laundry room had one washer out of order and water all over the floor and the pool was tiny. No toilet paper in the fitness room the entire week I was there this place is terrible.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Calvin

The location was perfect. It was close but far from everything. The pool was a bit small.

Friends

8/10

Excellent

26 Jun 2026

Nancy

Clean. Rooms and furniture definitely need an upgrades. Staff was friendly.

10/10

Exceptional

24 Jun 2026

Valerie

We had a great time on our stay at Hilton Garden Inn in New Orleans. We did have a room really close to the elevator, so that was a little disruptive of sleep. There was not a way to set the fan on the air conditioner to always be on to drown some of that out, so that would have been helpful. But regardless, we really enjoyed our stay. The bed was comfy, the room was clean, and it was a great place to land after spending the day in the heat in NOLA. Thanks!

Friends

10/10

Exceptional

21 Jun 2026

shontay

Great

4/10

Poor

06 Jun 2026

Angela

Love the convenience of the property but it needs a major renovation. My 1st room had rust in the bathroom and a permanent dirt ring in the shower and stains on the sheets. I asked for another room and supervisor came and inspected my room and granted me a room change. Well my new room also had rust in the bathroom and I was told the majority of the rooms have it. Hilton needs to do better.

Friends

10/10

Exceptional

10 May 2026

Christina

We always love staying here when we’re in New Orleans. The rooms aren’t the fanciest, but they are clean and HUGE! Lots of room for a big family!

Family_with_children

6/10

Pleasant

04 May 2026

Richard

I would recommend this property invest in luggage carts. No carts at check in or check out. Valet service recommend front desk at lobby. Front desk recommended valet service. Very poor first impression and last impression.
Also recommend mattress toppers beds were rock hard.

Family

6/10

Pleasant

03 May 2026

Amy

The hotel is just meh

Friends

10/10

Exceptional

01 May 2026

Roshaunda

The rooms are a nice size compared to some of the other hotels.

6/10

Pleasant

23 Apr 2026

Michael

The staff was excellent. Both the check-in and the morning staff were very helpful. My room needs to be updated. New carpet is a must in the shower/tub needs to be replaced. Location was great for my needs and I really enjoyed the four different restaurants within 100 feet.

Self

10/10

Exceptional

13 Apr 2026

Janis

Room was clean & large. Staff very friendly & accommodating.

Self

6/10

Pleasant

13 Apr 2026

Stephanie

Staff was friendly and helpful, but be aware that the cost of the rooms here are paying ONLY for location.

The rooms are outdated and the amenities are almost nonexistent.

Friends

8/10

Excellent

12 Apr 2026

Michael

Room was clean. One day the maid didn't clean the room until 5:30pm. She did a good job but why so late?

Friends

6/10

Pleasant

07 Apr 2026

Kshara

Plumbing issues caused out

10/10

Exceptional

07 Apr 2026

Anthony

GREAT PLACE TO STAY!!

Partner

2/10

Poor

03 Apr 2026

Rosi

Hilton Garden Inn - New Orleans: Our room was supposed to be ready at 4 PM (4-night stay). We arrived around 7 PM. The room was NOT ready. We were told to stand by, as in wait a couple more hours. Our room was NEVER ready, we were told we could stay in a down-graded room instead. Basically, take it or leave it. We decided to take it. But! No Towels!! We could NOT believe it. The hotel had run completely out of towels! We were exhausted and in need of showers, but no towels! Not for just us, but for everybody that night!

So, no showers until the next day. We finally got our nice room (with a view of the City) the next day, but it was not easy! Furthermore, the Hotel overcharged us, we got cheated big time. We tried to call them MANY times, we were always put on hold, then cut off. Nobody would even call us back, as promised! Finally, we didn't notice it until after we checked out, but our car had damage to the left rear door. We had paid for hotel parking, but they marred our car with a lot of scratches down to bare metal, as if the valet driver had scraped a concrete column! They didn't tell us about it, we knew if we tried to receive compensation it would be impossible. So we are forced to let it go and eat the costs ourselves.

Note that I don't blame the staff at the front desk for any of this They were doing the best that they could. I blame their management! In summary, I would NEVER stay at that miserable hotel again in my life! I would rather sleep in an army tent!

Friends_and_family Family

2/10

Poor

30 Mar 2026

Sai Rahul

-

2/10

Poor

29 Mar 2026

Paige

Dirty room and bathroom
Canceled our room last minute
Took 3 hours to rebook it while there after traveling a full day

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Denise

Nice location very friendly staff

Partner

4/10

Poor

25 Mar 2026

Chantal

Staff was friendly but the room was not ready until almost 6:30pm…and after waiting because it needed to be cleaned, there were still bedazzle gems and glitter all over the bathroom. Originally picked a room on an upper floor with views and ended up on lower floor with view of next building’s roof and ac vents. Won’t be on the list of places to stay next time.

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Adrian

The rooms need updating. While the rooms and property was clean, could use updating technology wise (need usb ports & more outlets)

Family

10/10

Exceptional

23 Mar 2026

Monique

It was nice and clean just had a problem with the toilet just running in the refrigerator making a loud noise

Friends_and_family Family

4/10

Poor

23 Mar 2026

dave

Trash constanly left in hallways. Plumbing messed up, We didn't get the view we were promised.

Partner

10/10

Exceptional

21 Mar 2026

Patrick

Clean room, great staff. Property quality was ok, some construction detail like bathroom tile and trim was lessor. Overall it was a great stay.

Self

4/10

Poor

15 Mar 2026

Jamie

Staff was amazing! Rooms were clean but the condition of the room for the prices wasnt good at all. Bathroom door got stuck and made a loud noise every time you opened it and closed it. I requested a lower floor and was guaranteed one when I called to verify my reservation. Didn't get that request. Snack bar wasn't stocked very well in the lobby!

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

lanita

Great stay

Partner

8/10

Excellent

13 Mar 2026

Juan

Staff was nice. Room was ok

Family

6/10

Pleasant

13 Mar 2026

Amber

The staff were the best, friendly and accommodating. The hotel was in a great location. The hotel was clean and comfortable. I loved that you had crabtree and evelyn products. That was a good surprise. I however would suggest that some of the hall light coverings in the hall were in need of repair and that you should create an area where people can smoke. I do smoke and it was uncomfortable standing in front of your hotel. There were quite a few people smoking. So if you could consider those customers too, it would be good.

10/10

Exceptional

12 Mar 2026

Michelle

Yes everything was walking distance easy to get around

Friends_and_family Family

8/10

Excellent

12 Mar 2026

Crystal Carolyn

Nice staff and convenience location

Partner

10/10

Exceptional

11 Mar 2026

Jalissia

Great staff and room

Friends

4/10

Poor

02 Mar 2026

Krupali

I was really looking forward to my 3-day stay, but unfortunately, it was overshadowed by some major issues. First, our room wasn't cleaned for an entire day, which was frustrating. But the real shock came when a stranger walked into our room one night. My friend and I were lucky to be right behind him and able to step in. The intruder's excuse that the room was his didn't hold up when he gave us the same room number as ours. The hotel staff apologized and explained that it was a mistake with the room assignment, but it was a serious safety concern for us.

8/10

Excellent

02 Mar 2026

ELENA

Response to TV issues were not taken care of.

Friends_and_family Friends

2/10

Poor

01 Mar 2026

Susan

The air conditioner, thermostat, TV, room phone, coffee pot were all broken. The room smelled like burning chemicals / electrical wires. We asked for a refund. Hilton staff said we need to go through Expedia. Hilton has a record of our room issues. Expedia emailed me and said they talked to Hilton staff and that there is not a record of these issues and therefore cannot refund any money.
I called Hilton and they said that is not true. They do have a record of these room issues, and that Expedia needed to call back on Mon. March 2nd to speak to a manager. It wasn't until I informed Expedia that I checked to see if they actually called Hilton, that Expedia says they will call Hilton on March 2nd. The hotel staff also told me that the Expedia representative did not even ask about any issues regarding the room or about recorded notes the hotel has.
Regardless of who refunds the money, I should not have to pay for a room that had all of the above things broken. Even Hilton staff told us to move rooms because repairs could not be made. Hilton has records of our complaints, and from their Engineer who tried to repair the room.

Friends

2/10

Poor

01 Mar 2026

Michael

Room was dirty and smelled like mold, bathtub facet would not shut off, stuck in elevator for 30 minutes, was not notified that the water was not safe to use, requested items for room and never received, billing issues, took 4 calls to resolve.

Partner

8/10

Excellent

28 Feb 2026

Carol

Staff was ver accommodating. Room had a musty smell to it but it was clean.

Partner

10/10

Exceptional

28 Feb 2026

Nikki

Super happy I chose this place after hours of obsessing over all the hotel options. Quick friendly check in, room was large (2Q city view) and clean, daily housekeeping was thorough.
Location was great to me - quiet area but a short walk from everything (shoutout to Bon Ami for coffee). Some reviews said the neighborhood was sketch, but we felt safe walking at night. It's like any other metro area except with a lot less homeless people than I remember from 10yrs ago. Pay attn to your surroundings but you'll be fine. I did think it's silly to have a secure key card main entry when the door facing the valet stand was literally always wide open with no one there. But you do need a key card to access guest floors, so it felt safe enough.
I was worried this would be a total budget hotel based on the price point but happy to say we just got a smoking deal at a decent hotel.
The only somewhat negative feedback is the bath had some rust stains from the fixtures and the handle fell off (you could put it back on easily). I also literally hated the flat lumpy pillows it felt like feathers which is a weird choice for this kind of hotel. But those are minors and I'd 100% stay here again at a similar price point

Friends_and_family Friends

4/10

Poor

22 Feb 2026

Murcus

I feel like the very beginning of the trip started off very well from service and just customer service was top-tier and then I don’t know where it switched, that same quality of room service and customer service just wasn’t there. We requested for room service to come clean our room at 10am because we are having a decorator come to surprise my man for Valentine’s Day and they did not come to clear the room and the decorator had to clear it herself and figure out where to put the Decor and dirty towels, the decorator then also request room service while she was there and no one showed, I was disappointed. we also requested for a late check out not once but twice when we arrived and as when we where leaving but we were informed to request the day of us leaving out. We also checked in on Wednesday just to clarify. on check out morning an employee told us that if we call before 11 AM, we would be able to have a late check out so we do as they say next morning we call and say hey can we request to check out they tell us that we are not able to have a late check out because “the same amount of guest that are leaving or the same amount of guests that are coming in” how was that problem?

Partner

10/10

Exceptional

19 Feb 2026

Johnny

the staff was awesome

4/10

Poor

13 Feb 2026

Anna

When I came into the room there was food splattered on the wall. Later that night while rearranging the pillows my sister saw one covered in makeup. The shower handle completely fell off. The staff was great but the property itself is severely lacking.

6/10

Pleasant

12 Feb 2026

Anay

Hotel is very difficult to find. You have to pay for parking. The gentleman that checked us in was very rude less to say that customer service at hotel is terrible. I would never stay at this hotel again even if the room was clean and in a nice location.

Leisure Partner

6/10

Pleasant

10 Feb 2026

Takisha

The staff was very friendly but the room was a bit ran down and there was a weird stain on one of the g

8/10

Excellent

25 Jan 2026

ariana

Location was perfect and friendly staff

Leisure Partner

10/10

Exceptional

25 Jan 2026

Alissa

Great staff, Valet, and front desk. Room very clean and comfortable.

Friends_and_family Family

6/10

Pleasant

20 Jan 2026

Jaci

First, the smoke detector was hanging from the ceiling. The shower head sprayed everywhere and the adjustment did not work. The hotel had only 2 guest washers and 1 guest dryer (not enough for the occupancy of the hotel).

Friends_and_family Friends

2/10

Poor

20 Jan 2026

Sorayia Khanoum

We had the worst experience ever. They send us to a room that was not ready. Sheets on the floor, no towels and so on. Called the front desk and a guy came with some queen size sheets for our king bed. We had to change the sheet ourselves. They promised the next day the staff will clean up the room and change the sheets. No body showed up. We informed the front deck they kept apologizing but no work was done. The hotel was so under staffed. Never will go back to this hotel.

Leisure Family

4/10

Poor

19 Jan 2026

Dustin

Staff was disrespectful rude at times. Tub was dirty and had some kind of red substance on the bottom and would not drain as well. The handle to the shower kept falling off. As well as the handle to the bathroom door that would hardly shut kept falling off as well. Addressed it with staff which they said it would get looked and no one ever came

8/10

Excellent

16 Jan 2026

Mia

yes

Leisure Friends

8/10

Excellent

16 Jan 2026

Lauren Fitts

Clean room

10/10

Exceptional

15 Jan 2026

Shawn

Wonder staff.

10/10

Exceptional

15 Jan 2026

LAURA

Everything was amazing

6/10

Pleasant

14 Jan 2026

kaoruko

My room’s bathroom; the sink’s drainage was unusable. Didn’t drain. The showerhead had leak and after it was water all over the floor after shower. Luckily, I was able to connect them w text. They fixed them. But after the engineer left, tge door wasn’t locked (!) and the bathroom was dirty with no towels.
I eventually made them fixed, but I cleaned the mess by myself.
Otherwise, it was good. I might have been unlucky.

4/10

Poor

13 Jan 2026

Teri

'I had booked the room in December and it was paid in full to have a delux room with king bed and a view. When i got the to check in they said the hotel was overbooked and took them almost 30 minutes to get us a room. Ince we got the room it did not have a view, which i was upset about Esperanto because i booked a room wth ond. I was frustrated and upset dealing with that.

Leisure Partner

4/10

Poor

13 Jan 2026

Dawn

We checked into this hotel for one night post cruise.
We discovered that our live tv channels were not working. No one answered the phone so I went down to the front desk. She told me that someone would come up to the room. 2 hours later no one came. We were able to figure out the issue on our own, but could not get the volume to turn up past a whisper. The master volume on the tv was turned down.

We went to dinner and when we came back I went down to the front desk again - this was at 6:30pm. I was told that someone would come up. No one ever came up.

The next morning when we tried to shower we discovered that there was no way to turn the shower head on, only the tub spout worked. We left as we had a flight to catch.

The night stay was cheap, but I do expect a working tv and shower.

Leisure Partner

4/10

Poor

11 Jan 2026

Thomas

Ac stopped working.

10/10

Exceptional

10 Jan 2026

angelita

My first time staying at this particular Hilton and would say.. I would gladly stay there again. The staff were all really great and the room was immaculate.

10/10

Exceptional

05 Jan 2026

Jacqueline

Everything was great Saturday the Bar tender was the best very comfortable with hair. Was on the shower wall other than that everything else was marvelous

Friends_and_family Friends

10/10

Exceptional

04 Jan 2026

Jennifer

Front desk guy was fantastic!

2/10

Poor

04 Jan 2026

Miguel

It was a terrible experience at this hotel, super dirty, carpet so many stains, everything was dusty the shower dirty. We ask to clean the room and they never did, we stay here for 5 days and they never clean or hotel room. Even when I go to the front desk 2 times to ask them, front desk people are so rude but is the night shift only. I will never stay at this hotel again and I will never recommend it

8/10

Excellent

02 Jan 2026

RONALD

Staff was nice. Location was great.

Leisure Family

8/10

Excellent

02 Jan 2026

Ashutosh

Clean room and good staff. Great location.

Leisure Family

8/10

Excellent

02 Jan 2026

Chris

Location is great. Rooms were clean and comfortable except the pillows suck. There is like 1 luggage cart here unable to use during check in or out making that process a pain in the ass with 4 people one of whom is disabled and2 dogs .

Friends_and_family Family

2/10

Poor

29 Dec 2025

Stefan

No A/C in our room the first night.

10/10

Exceptional

28 Dec 2025

Karen

Did not eat breakfast at hitel

Leisure Family

10/10

Exceptional

27 Dec 2025

Darnell

The room was amazing.

Partner

10/10

Exceptional

23 Dec 2025

Pat

Breakfast was late serving on my checkout

8/10

Excellent

15 Dec 2025

Nicole

Close proximity to the attractions

10/10

Exceptional

14 Dec 2025

john

didn't eat
breakfast

Leisure Friends

8/10

Excellent

09 Dec 2025

Corey

Nice room

Self

2/10

Poor

08 Dec 2025

Janice

At arrival, December 5, no one was in the office at 10:30pm. I called several times, but no one answered. The clerk was outside the building 10 flights down. Once checked in, the shower was clogged and the room was dark and depressing. We were transferred to 1204, on Saturday, December 6. The TV did not work, i notified the front at 2:07pm, before leaving the hotel to enjoy our mini vacation. We arrived back at 1030pm, still no TV. WE DID NOT HAVE TV SERVICE UNTIL Sunday, December 7, at approximately 4pm. This Hilton location is the absolute worse. It is filthy, outdated, the beds and carpeting needs replacing. My husband stayed out longer than we would have because we did not want to be there

Leisure Partner

8/10

Excellent

05 Dec 2025

Asti

Yes everything was great

10/10

Exceptional

30 Nov 2025

Haltron

Everything was great, thank you for being such a company of excellent quality.

Leisure Family

8/10

Excellent

20 Nov 2025

Nahum

Clean room

2/10

Poor

19 Nov 2025

Alec

The room I booked was over the back that faces another building. I seen other suites and they all had city views and lots of windows. I asked to switch and they gave me a room with small twin queens with a city view but being 6’4” you can understand I had to sleep sideways to fit on the bed. No free breakfast, no free parking, pool wasn’t heated, out of three elevators only one worked. There is a weird sex club across the street and every door there was busted and barely closed without throwing your shoulder out to close it. Overall it should be a minus 4 if it was in a third world country.

Leisure Family

2/10

Poor

19 Nov 2025

Juan

They overbooked the hotel when I arrived to get my reservation with daughter sleeping in my arms they told that they dont have my room because they overbooked

Had to find another hotel in the middle of night.

Business Family

8/10

Excellent

14 Nov 2025

Ashlea

Room was clean and staff was friendly, our toilet did have a crack in the base so slight water leaked out on floor, beds are a bit hard but over all great stay

Leisure Family

10/10

Exceptional

12 Nov 2025

Sheila

The valet parking attendants were very helpful and professional!

Leisure Self

10/10

Exceptional

08 Nov 2025

Elena

Yes

8/10

Excellent

03 Nov 2025

Jeffrey

This was a great location, and my room was both excellent and well maintained. It's the little, easy to fix things this Hilton needs to focus on.
For example, how hard is it to keep water, coffee and tea in the lobby for guests? Second, you had floor space dedicated to a small store in the lobby but it was very poorly maintained and had the look of a 1970s era Soviet grocery store. Finally, a little training for front desk staff would go a long way.

Leisure Family

10/10

Exceptional

29 Oct 2025

Larry

Awesome

Leisure

6/10

Pleasant

23 Oct 2025

Kimberly

They could of given better parking n elevator instructions