Name: Holiday Inn Express New Orleans Downtown
Address: 334 O'Keefe Avenue, New Orleans, 70112, US

4/10

Poor

23 Jul 2026

Latoya

This hotel was old but had some upgrades in the lobby.. Paint is different colors throughout the room out room.. Two of the pillows had spots on the pillowcases.. The toilet had been cracked and they used glue to seal it back but still had a big hole around the lever to flush.. The breakfast didn't look edible so we passed on it all four days.. The ice machine was broken on both the first floor and our floor which was the second floor.. The staff was nice and the location was good but I wouldn't stay again.

4/10

Poor

21 Jul 2026

Cornelius

Hotel was just okay. Rooms need better housekeeping. Floors were not vacuumed. Soap scum was not cleaned in the shower. Pool was murky. However, the staff were kind and attentive and took heed to the complaints about the housekeeping. The breakfast was also pretty good and changes throughout the week.

Family_with_children

10/10

Exceptional

20 Jul 2026

Joe

Everything was great A+ very helpful

Partner

2/10

Poor

19 Jul 2026

Telsey Genevieve

The elevators, hallways , and room smells like mildew. I had Togo buy a room fragrance burner to use . It helped a little bit in the room but not much.

Friends_and_family Friends

8/10

Excellent

18 Jul 2026

Julie

Staff was very friendly, good breakfast

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Andrea

Staff: very helpful + kind
Room: everything was clean but the carpet. Beds were comfortable.
Pool: very small, but we knew that going in
Breakfast: great!
Location: perfect for walking to lots of different attractions and parts of the city.

Family_with_children

10/10

Exceptional

15 Jul 2026

STiera

Stayed one night with family. Everything about the stay was wonderful. I’d highly recommend this hotel.

Family_with_children

10/10

Exceptional

13 Jul 2026

Jennifer

Great location, very convenient! We’re happy for the stay!

Family_with_children

10/10

Exceptional

13 Jul 2026

Joe

Room was clean, parking was great considering the area. Friendly staff

Self

10/10

Exceptional

12 Jul 2026

Anice

Front desk and hotel staff was very friendly and made our stay very memorable, parking was fairly easy to navigate. Great location to everything, would love to stay here again!

Friends

6/10

Pleasant

12 Jul 2026

Jason

The room lobby and hallways were clean. The elevators could use some repairs to the inside. The breakfast was fabulous. The parking was convenient and reasonable. The ice machine was out of order. The laundry was out of order. Over all we will stay again

Partner

10/10

Exceptional

12 Jul 2026

Chantelle

We absolutely loved our stay! All of the staff was super helpful and the breakfast was great! Was located in a great location near many great food spots and not too far from Bourbon street! Overall we had a blast and would definitely stay again!

Friends

8/10

Excellent

10 Jul 2026

Shamona

I like the location; everything was easy to get to. The hotel was clean, and the staff was very friendly. The breakfast is very good; there is a variety of hot and cold items, so you really save on breakfast. The only downside I had was that there was a mildew smell on my floor and the pool was green.

Friends

10/10

Exceptional

07 Jul 2026

Raneida

The breakfast was good room was clean housekeeping was good and stafff was nice and welcoming

Self

2/10

Poor

07 Jul 2026

Ralnah

This was not a very good hotel to stay in. I had to spend hours trying to find another hotel to go to due to the conditions of this hotel. While the staff tried to be helpful, upon check-in, she noted that she’d only been there for two days. This is all while another client was complaining that for the third time she has had trouble with her room and could not get into her room and maintenance never came. The hallway had garbage and junk in it. The door look like it had been pride into. The floor in the bathroom was slippery. The hallway smelled like a vomit. It was a horrible experience. I tried to contact the hotel several times to inform them that I did not want the room and I wanted to check out. The front desk never answered. This went on for hours until I had to contact Expedia and they too could not get in charge with the front desk. Meanwhile, they charge my card and now I will have to dispute this with my credit card. This is a warning to many of you, no matter what the comments say in the rating say, this hotel was not it at all!

Friends

6/10

Pleasant

06 Jul 2026

Danielle

The room was Clean I just didn’t like it’s was no where to sit outside around the property no tables chairs anything it was only the pool area which is small so never really any space to sit. The breakfast wasn’t too good either same thing every day and not many options. The receptionist must be getting worked to death because she was very tired every time I talk to her. I was there 5 days. Tv is very small I wear glasses and still couldn’t read the guide channel.

Friends_and_family Friends

10/10

Exceptional

06 Jul 2026

Sonya

Clean room
Free breakfast

Partner

10/10

Exceptional

06 Jul 2026

Patrina

I came from Philadelphia for Essence. DIAMOND AND AYANNA AT THE FEONT DESK WAS FABLOUS , SO SWEET AND KIND. MY HOTEL STAY WAS CLEAN AND SAFE. I could not have been happier.

Friends_and_family Friends

10/10

Exceptional

05 Jul 2026

Shanique

Front deck was very friendly!

Partner

6/10

Pleasant

03 Jul 2026

Paula

Tv did not work. Air conditioner was extremely noisy.

Partner

10/10

Exceptional

01 Jul 2026

Joy

The location was perfect and the staff were all friendly. Easy access to restaurants, shopping and was able to find a church and attended mass.

Partner

2/10

Poor

30 Jun 2026

patricia

I walked in room 213 and immediately I had a headache. I looked up and mold was in the ceiling. Oh my goodness, the carpet !! Please take that nasty, torn carpet up. The springs on the beds are worned down. Just awful.
I told the front desk clerk about, he said turn yout air up to help with the stuffy odor. Sir, that the smell of mold and mildew.
He finally changed my room, which was not much better.

Family

10/10

Exceptional

29 Jun 2026

Marquell

Great staff!

Friends

4/10

Poor

26 Jun 2026

Yesenia

Only one elevator working at the time we were staying and had no stairs to be used.

Family_with_children

8/10

Excellent

24 Jun 2026

Kevin

In a helpful area at its own parking

10/10

Exceptional

22 Jun 2026

Simon

Clean rooms and awesome staffs. Breakfast was adequately prepared.

Partner

2/10

Poor

22 Jun 2026

Harry

This place is a dump, the furniture was dated and dingy. Only one elevator was working making g e wait times to get in and off 5 -10 minutes each time. Only perks is breakfast and location. Other than that stay away.

10/10

Exceptional

22 Jun 2026

Stephanie

It was very clean the staff was excellent and loved how convenient everywhere we wanted to experience and visit was so close!!

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

kati

Staff were great. They were friendly

Friends_and_family Family

4/10

Poor

21 Jun 2026

Louise

This was my worst experience with the Holiday Inn Express chain. The biggest frustration was that only one elevator was working during our stay, which resulted in long waits throughout the day. We also discovered that only one ice machine on all six floors was functioning, making it difficult to get ice.

Our room had some maintenance concerns as well. The TV stopped working during our stay, and there were exposed metal rods sticking out from the bed frame that could easily become a safety hazard. In the hallways, the air conditioning vents were heavily condensing and dripping water, which gave the property an overall feeling of being in need of repair.

The location was convenient for visiting New Orleans, and the staff we interacted with were pleasant and helpful, but the number of maintenance issues significantly impacted our experience. I would not recommend this hotel in its current state.

Family

8/10

Excellent

19 Jun 2026

Apoorva

Staff was amazing. The breakfast was good! The bathrooms needed some work in regards to cleanliness.

Friends

10/10

Exceptional

19 Jun 2026

Linda

Staff was great. It was very quiet in the room. Couldn’t hear other people coming in and out or in the hallway. Breakfast was excellent. Food was fresh, plentiful and delicious cinnamon rolls.

Partner

10/10

Exceptional

18 Jun 2026

Brandye

Ms.Angela at the desk was very professional and nice toward my family and I
Whenever we are in new orleans we will always stay here

Family_with_children

8/10

Excellent

18 Jun 2026

Nahzya

I enjoyed my stay!

Partner

10/10

Exceptional

16 Jun 2026

Ken

It was a very nice property

8/10

Excellent

15 Jun 2026

michael

Breakfast was amazing. Walking distance to everything!

Family_with_children

6/10

Pleasant

11 Jun 2026

Melissabel

Staff was nice but the hotel was pretty run down in my opinion. They could use an update on some furniture etc. the breakfast was not good.

Self

10/10

Exceptional

10 Jun 2026

Crystal

They stay was great and front desk ladies was very nice and helpful

Family

10/10

Exceptional

09 Jun 2026

Kayla

Room was clean and staff was very friendly and helpful

Partner

8/10

Excellent

09 Jun 2026

Marlene

The place was fine, but the shower was dirty and never cleaned while we were there. Not enough clean towels were supplied and the bed was made with the sheet over the blanket making it warm to sleep and hard to push the blanket off. The room was quite smelly! Mold or mildew I suspect. The carpet was moist to the touch. It needs a remodel and air fresheners.
The pool is tiny and the location was not in the french quarter. It is quite a walk to Bourbon St.

Partner

10/10

Exceptional

08 Jun 2026

Denescia

It was located in the center of shopping and restaurant

Self

10/10

Exceptional

05 Jun 2026

Todd

The breakfast was well stocked

Partner

8/10

Excellent

05 Jun 2026

Jasmyn

Room was clean and tidy, did get moved to a new room because the one I was assigned to was in the process of being repaired. Great breakfast!

Self

4/10

Poor

05 Jun 2026

IAN JOSEPH

The front desk staff were very nice and helpful. However, I had several issues during my stay.

The first problem was with a member of the kitchen staff, an older woman who yelled at me in front of everyone in the breakfast area. This was very embarrassing and unprofessional.

Another issue was the cleanliness and maintenance of the room. The sink was clogged, and the water would not drain properly. Although they moved me to a new room, another problem occurred on my last night. The hotel called me and said that the room I was staying in was available because someone needed to check in. Apparently, they forgot to update their records and put my name on the new room assignment.

They continued calling me until around 10:20 PM, which was very inconvenient and disruptive. Overall, while the front desk staff were kind, these issues negatively affected my stay.

Self

8/10

Excellent

03 Jun 2026

Donna

Location was perfect. Room clean and functional. Breakfast was more than adequate, always plenty to eat. Coffee machine was a little temperamental but not the staff’s fault. Staff were all great.

Partner

8/10

Excellent

01 Jun 2026

Adam

Clean, helpful staff, easy to find

10/10

Exceptional

30 May 2026

Jeremy

Awesome stay

Partner

10/10

Exceptional

28 May 2026

Dana

Great hotel, close to everything!!! Just wish the pool was open.

Partner

4/10

Poor

27 May 2026

minhao

So so hotel.

Self

8/10

Excellent

22 May 2026

Marquette

The Holiday Inn Express was great. The breakfast in the morning was great and the staff made my trip complete.

Friends

8/10

Excellent

22 May 2026

Shauntel

Did not use parking

Family

10/10

Exceptional

21 May 2026

Cheryl

Excellent location to The Orpheum and French Quarter- within walking distance. Excellent front desk staff and delicious full hot breakfast each morning.

Friends

10/10

Exceptional

20 May 2026

Robin

well my sink in the bathroom dripped every 7 seconds.I Let night shift know. and also the morning shift know. nobody did anything. i told them that i let them know so they didn't think i left the facet running. the curtain wouldn't shut. so all night the room was lit up from outside. other than that it is a beautiful hotel. every thing is right there. i would stay againt

8/10

Excellent

20 May 2026

Cyril

the room were clean the staff was great

Self

8/10

Excellent

20 May 2026

Colleen

It was great! The staff were super helpful as we had an issue but they were super quick to accommodate and help us out with it!

Friends

6/10

Pleasant

17 May 2026

Ayal

Located 10 minutes walk from the French quarter. Nothing but parking garages near the hotel
Room was outdated, so does the shower
Breakfast is OK
Staff is nice and responsive

Self

6/10

Pleasant

17 May 2026

LaMesha

Overall I had a great stay. Amazing location! And the staff was very friendly and helpful. My issues were with the condition of the pool. It looked as though it hadnt been cleaned for the summer. It was cloudy and you couldn't see the bottom at all. Now when i asked to have the top cleaned they had absolutely no problems immediately cleaning it. I also see mold inside of the shower. Around the bottom and behind the soap dispenser.

Family_with_children

10/10

Exceptional

17 May 2026

Robert

Place was perfect for me... affordable, proximal to the French Quarter, friendly staff... nice amenities. Can't wait to return!

10/10

Exceptional

15 May 2026

Christian

Great staff/breakfast/easy parking

6/10

Pleasant

15 May 2026

rafael alfredo

The bathroom door was damaged. No one came to fix it after I reported it.

Family

8/10

Excellent

15 May 2026

Nicole

Nice front desk, but my phone didn’t work and also the ice maker didn’t work!

Family_with_children

8/10

Excellent

15 May 2026

Angie

Breakfast was great, staff was super friendly, location was perfect…walking distance to most every place we went. My only complaint was we had to request clean towels every day and they didn’t restock the coffee making supplies. The staff corrected both very quickly though! It was a great place to stay in the heart of NOLA!

Family

8/10

Excellent

12 May 2026

Stephanie

Rooms were sma

Partner

10/10

Exceptional

12 May 2026

Makayla

Great place to stay they are o helpful with everything, and they keep your luggage after checkout before fight back home.

Partner

10/10

Exceptional

10 May 2026

Amber

It was great

10/10

Exceptional

08 May 2026

Malea

We had a room issue, front desk attendant immediately switched our rooms. Thank you!

10/10

Exceptional

07 May 2026

Regina

I haven’t received my deposit back yet

Self

8/10

Excellent

06 May 2026

kelly

Older basic Hotel. Pool was Very small. Location was good for our interests. Convenient location to Street Car stations, and walkable to Bourbon & Canal St. & other main attractions. Staff was very attentive to Breakfast set up, making sure it was clean and stocked.

10/10

Exceptional

05 May 2026

Alison

The breakfast was delicious! It was a full spread each morning, not a grab and go. We will be back!

Friends_and_family Friends

10/10

Exceptional

04 May 2026

maria

Very friendly and helpful staff

Partner

8/10

Excellent

04 May 2026

Nery

Walkable and close to everything. Good breakfast choices.

Business

10/10

Exceptional

03 May 2026

Daniel

Great staff and location.

Self

6/10

Pleasant

03 May 2026

sharon

We recently stayed at the Holiday Inn Express on 334 O’Keefe Ave. Our check in went smoothly, however it was a bit chaotic with alarms sounding. The Internet and cable was out due to the weather I presume. I noticed staff did not answer any calls while we were checking in.
The room was nice and clean. My only complaint was it was extremely small. The sink was separate from the bathroom. The sink was in the room, which in my opinion, made it feel even smaller. My husband and I felt cramped our entire stay. Also, the walls were paper thin. We could hear everything from the hallway and the room next door.
It was walking distance to all the places we wanted to visit. While this was a pleasant visit, I would not stay here again.

Partner

8/10

Excellent

03 May 2026

JILL

The room was small and did not have very much counter space. The bathroom was comically tiny. The barn door installed for bathroom offer zero privacy for sound or smell.

There were some errors with over charging my card.

They ran out of bacon one day for breakfast. The rain knocked out tv service all evening. The night we stayed in because of the rain - no tv.

The staff all were professional and friendly.

Partner

10/10

Exceptional

01 May 2026

Daniel

Great staff! Very helpful for suggestions of restaurants, museums, etc.

Self

6/10

Pleasant

01 May 2026

Michael

The a/c unit sounded like a jet engine every time it kicked on. Needless to say, we got no sleep. The barn door to the bathroom wouldn’t stay shut unless held closed. Location and breakfast were great.

Family

6/10

Pleasant

28 Apr 2026

Adrienne

We were shocked to find that the bathroom is just a toilet & shower stall with a sliding barn door. The sink & vanity were in the main room, right up against the bed. The barn door has a gap that did not insulate noise at all. The toilet consistently would not flush the 1st round.

6/10

Pleasant

21 Apr 2026

Keven

Hotel needs some upgrading, our room was dirty, desk chair was broken and the sink drain did not work.

Partner

10/10

Exceptional

20 Apr 2026

Melissa

The room was clean and housekeeping came everyday. The staff was awesome! Breakfast had a nice variety and was fresh. We didn’t have a car.

Partner

6/10

Pleasant

20 Apr 2026

James

Only thing was the bed was hard and when we showered it ran onto the floor in the bathroom

Partner

10/10

Exceptional

19 Apr 2026

Yasmin

Everything was good

Family_with_children

2/10

Poor

18 Apr 2026

Mackenzie

The ceiling was falling out in the room, the shower head broke and the plastic taping fell off the shower.

10/10

Exceptional

18 Apr 2026

James

Breakfast was above excellent!

Family

10/10

Exceptional

13 Apr 2026

Kyle

The staff was great. Went in to just to pay for parking and walk around. The gentleman at the front desk went ahead and checked us in. The staff are great there.

Partner

10/10

Exceptional

11 Apr 2026

Mercedes

hh

10/10

Exceptional

08 Apr 2026

TONYA

Everything was great

8/10

Excellent

07 Apr 2026

Renee

Great location! Beds were a little uncomfortable. Nice staff!

10/10

Exceptional

06 Apr 2026

Donna

Room was clean and efficient. Comfortable mattress and pillows. Breakfast was good. Close enough to walk to Bourbon street too.

8/10

Excellent

06 Apr 2026

Louis

Peyton and his partner made the check in process fast and simple on Friday night especially since we were going to the New Edition concert that night. Also the location to Bourbon St and The Smoothie King Center is was excellent. We parked all weekend and walked everywhere. Will definitely come back.

Partner

6/10

Pleasant

05 Apr 2026

Jennifer

The room need work done to them….. Drawer would not stay close, shower door wouldn’t stay close so water got all over the floor. Not enough of lighting in the rooms. It stated in the elevators there was an ice machine on it floor and it wasn’t. The staff was great, very friendly, knowledgeable, and helpful.

Friends_and_family Friends

8/10

Excellent

05 Apr 2026

Michelle

The room was clean and the breakfast was good. The pool was a lot smaller than it looked in the pictures and it was very cloudy. We did not swim in it because it didn’t appear to be clean.

10/10

Exceptional

05 Apr 2026

Dustin

Breakfast was good nothing special. Staff was really polite and answered any questions. Room was exactly how you would expect it at this price point. Would absolutely stay there again.

Partner

10/10

Exceptional

04 Apr 2026

Stephanie

I really enjoyed the breakfast options. The location was convenient and walkable to the french quarter. The parking per night was a little high but other than that wed definitely stay there again.

8/10

Excellent

24 Mar 2026

Brittany

Overall, we had a great experience. Our room was not ready upon our arrival. We settled for different accommodation in which was less than stellar. Irvin one of the staff and or managers went above and beyond to remedy the matter. He got us a new room and keep us informed every step of the way. Irvin went above and beyond he truly made our first trip enjoyable. We highly recommend you stay here. The location is convenient and accessible to all attractions including bourbon street and the French quarter.

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Tina

Yes

Friends_and_family Friends

6/10

Pleasant

22 Mar 2026

Tyler B

Our room was on the 6th floor and we had a bathroom sink that stayed backed up, we barely had warm water for a shower, and the ice machine didn’t work on our floor! I told the front desk clerk these problems not long after check in and we were never offered another room and he said he would have these problems addressed. I never heard another word nor did the staff check in with us over the two days we were there! I told the clerk checking out that none of these problems were addressed over the weekend and he seemed as that he didn’t care. I will never stay or recommend anyone to book at this hotel ever!

Family_with_children

10/10

Exceptional

22 Mar 2026

Tamela

Great staff! Very accommodating. Great breakfast! Clean room. Loved it!

Friends_and_family Friends

4/10

Poor

21 Mar 2026

Terri

Check in was ok, paid parking however no spaces except overflow in public parking lot across street, room was dated, entire headboard power and lights did not function. Advised front desk who sent an inexperienced maintenance staff member that had zero clue, obvious no power yet tried lightbulbs, even outlet for clock not working. Tried circuit and said engineer would be needed on Monday after our stay...so had to use outlet across room. One bed completely off base and support on floor. Front desk staff notified several times but nothing noted. Market beverages not stocked during our 2 night weekend stay. Check out staff very short and seemed to belittle maintenance staff. Would not discuss or help with issues.

Friends_and_family Family

8/10

Excellent

20 Mar 2026

Rebeka

Staff was friendly, breakfast was good and it was in a quiet part of the city.

8/10

Excellent

18 Mar 2026

Timothy

Although the hotel property and amenities were well-maintained and tidy, the property was in no way exceptional. I would say this is a mid-level facility. However, the staff at this hotel was exceptional from check-in to check-out, they made our stay feel like a 5-star experience. We got there before our room was ready and they immediately offered to check our bags and validate our parking so we could part in their lot. Later that evening, they made several recommendations on where we could get a really good dining experience. For breakfast, the lady overseeing the buffet was consistently refreshing and cleaning the food service area and interacting with guests to help meet their needs. Each interaction with the staff and manager at this property was phenomenal, making this a location I would stay again just because of the high quality staff.

Partner