Name: Homewood Suites by Hilton New Orleans
Address: 901 Poydras Street, New Orleans, 70112, US

4/10

Poor

03 Aug 2026

Judy

Some were there for 7 days and one night we asked for two extra blankets. I was told that housekeeping left from the day and they had no extra blankets. When we got our housekeeping on one of the days they didn’t leave any towels at all and we asked for more conditioner and that wasn’t there either. Our flight was cancelled and when they called to ask for a late check out until we figured things out she said they couldn’t do it because we didn’t ask before breakfast was over.

2/10

Poor

03 Aug 2026

Farzaana

The staff were dismissive and horribly rude. We were given a room that already had people in it. When we told the front desk they laughed and instead of focusing on finding us a new room they were carrying on conversations with other people. We mentioned that it was disappointing that no management was present and the clerk said “that’s why I already put in my two weeks” smirked and walked off. This was the worst service I have ever had. We were shooed away multiple time and told there was no manager on site all weekend to help with anything. We were also told there is no corporate customer service number. There was mold in the showers and minimal towels. Just so upsetting. Would never recommend to anyone.

6/10

Pleasant

02 Aug 2026

Tasha

The hotel was nice but the system was down when I was there and it took a long time to check into our room. And the breakfast need a little bit more things like bacon not just chicken sausage. But either then that my stay was ok

4/10

Poor

02 Aug 2026

Syleethia

Check in was absolutely a joke it took hours to get checked in because the system was down and then they was very unorganized. They was giving people rooms that was already occupied. Another incident because of the system being down when we checked in on Friday so Saturday night we was out to come back in they had went in my sister room packed her stuff and put it out because they said she didn’t properly check in but she paid in full for 2 nights in full in advance she was pissed 😡

2/10

Poor

02 Aug 2026

Paul

Everything was great but when we arrived their system was down. They couldn’t give us key cards. Manger had to walk us up to the room. When we got there another couple was standing at our door, they also were assigned the same room.
We had a balcony room but told them a non balcony room would be okay.
Management sated they would make an adjustment to the bill for the bad experience. As of 2 days later haven’t heard anything back I called and left a message for management but as of now haven’t heard anything back. The total check in process until we actually got into the second room was over an hour.

8/10

Excellent

02 Aug 2026

Cheryl

The room was comfortable and clean; the food was fair. They could use more waffle makers when there is a full house. The breakfast staff was a little rude and impatient. The only drawback was parking. One should not have to PAY for parking when they are staying at a hotel. FREE PARKING should trump free breakfast, but both would make it a 4-star establishment!

10/10

Exceptional

02 Aug 2026

Jerielle

Gj

8/10

Excellent

02 Aug 2026

Shantoya Damecca

The property was well kept and staff was helpful. The water pressure in the shower was really low and if you are a smoker there are no real areas to smoke.

10/10

Exceptional

01 Aug 2026

Nicolas L

Will
Stay again when back in town

8/10

Excellent

31 Jul 2026

Teresa

Small pool area and no hot tub

8/10

Excellent

30 Jul 2026

Ruth

The website showed free parking available which is not true. Only valet is available for 47.00+ per day. Bathroom water pressure wasn't great, & toilet wasn't working properly. Otherwise, it was a nice stay. Staff was great & the room was clean.

Breakfast buffet was wonderful & they have an evening mixer, free wine/beer & food that I was told it was nice.

10/10

Exceptional

30 Jul 2026

Samantha

I enjoyed my stay and will stay here again when i return to New Orleans. Prime location to bourbon st and Canal st. Breakfast was great. The room was awesome. I just didn’t like getting wet turning on the shower every time. The tv set up was a little off as well. I would suggest swapping the dresser that the tv sits on with the couch

10/10

Exceptional

30 Jul 2026

David

was a nice stay

8/10

Excellent

29 Jul 2026

Colleen

This my 3rd stay there. Love it close to everything. Joe at the front desk was excellent.

10/10

Exceptional

29 Jul 2026

Regina

Great all around, will return again

8/10

Excellent

28 Jul 2026

Thomas

On the first night in, we had to wait for our room because the hotel did not have linen. I was told it would be a 30-minute wait, and it ended up being two hours and 30 minutes. Other than that, the stay was good.

8/10

Excellent

28 Jul 2026

Denaine Maria

Great place to stay for a family or single persons. Very close but still away from all the activities of Canal street. Easy commute by foot. I'd definitely recommend!

10/10

Exceptional

28 Jul 2026

Wei

Nice location, clean, and good breakfast.

8/10

Excellent

28 Jul 2026

Gloria

The room was clean, although we had to ask for clean towels on our 3rd day. Breakfast was good, but need more fruit.

10/10

Exceptional

27 Jul 2026

Arlene A

My room was very clean and the staff was very friendly. Breakfast had lots of options and was very delicious. Everyone knows New Orleans can be hot so coming back to my nice clean cool room was awesome. This hotel is in a great location also. I would definitely stay again!

10/10

Exceptional

27 Jul 2026

Jessica

Enjoyed our stay here.

10/10

Exceptional

27 Jul 2026

kevin

Clean, nice staff

10/10

Exceptional

27 Jul 2026

Karen

I have visited The French Quarters several times, but this was my first stay at this hotel. The rooms were spacious and the location was great! We spent the weekend with teens and preteens, who enjoyed the pool and the trolley stops near the hotel.
Joseph at the front desk was so personable and knowledgeable. My entire group of 9 enjoyed chatting with him!

10/10

Exceptional

27 Jul 2026

Michael

Clean room & great staff

6/10

Pleasant

26 Jul 2026

Toni

This is a nice, clean property that has been maintained but it’s time for an upgrade/ refresh. The rooms are outdated and stale. The carpet is too old. The bathtub has seen better days. Let’s spend a few dollars giving this hotel a new look. The staff is mostly friendly but they’re not going above or beyond to do anything. It’s 2 blocks from Bourbon street and Canal street so there’s that part if it’s worth it to you.

10/10

Exceptional

26 Jul 2026

Shelia

Excellent location, block away from canal & bourbon st. Staff was very nice. Dave was awesome booking our cruise & providing us with guidance information on different events. THANKS DAVE

10/10

Exceptional

26 Jul 2026

Shannon

Parking was the only issue but thats because it NOLA....thats an issue everywhere

10/10

Exceptional

26 Jul 2026

Kristi

We loved the room, the balcony, the location, everything. Thank you!

10/10

Exceptional

26 Jul 2026

Jasmine

Great location.. quick walk to Bourbon and Canal Street.. will definitely book again..

10/10

Exceptional

26 Jul 2026

Brandi

First time visiting New Orleans and I must say I have a ball. The hotel was so nice and clean and the staff was amazing!!!! 10/10 will recommend

10/10

Exceptional

26 Jul 2026

Kenitra

The rooms were clean, the breakfast was delicious and staff had great customer service

10/10

Exceptional

25 Jul 2026

Brandi

This hotel is, by far, one of the best places we've stayed. From check-in to check-out, everything was absolutely flawless. Jancie at the front desk welcomed us with a warm smile and made every day brighter with her positive attitude. She went above and beyond to ensure all three of our rooms were taken care of, and her exceptional customer service truly made our stay even more enjoyable. We couldn't have asked for a better experience and will definitely be back

8/10

Excellent

25 Jul 2026

Harold

Hotel was nice look wise and convenient to downtown. Room was clean, shampoo was almost empty. Body wash ran out. Air conditioning could have been colder. Bed was absolutely horrific comfort wise. Breakfast was mid at best. Staff was helpful.

8/10

Excellent

25 Jul 2026

Randy

My only complaint was the shower, but every hotel these days have lousy showers. Low pressure. But ours needs a new shower head i think or cleaned.

10/10

Exceptional

24 Jul 2026

Courtney

Great location, close to everything we did, and clean property.

10/10

Exceptional

24 Jul 2026

Constanza

.

10/10

Exceptional

24 Jul 2026

Sade Chanel

The rooms were very clean and the staff were helpful. It’s walking distance to everything. I will definitely stay again.

10/10

Exceptional

24 Jul 2026

Kristy

N/a

10/10

Exceptional

23 Jul 2026

HONG

Hotel was fantastic. The room was extremely clean. Both the couch bed and the queen-sized beds felt pleasant to rest in. Best of all, this location provided a convenience to much of the French Quarter and the business district. Parking was really convenient (there is a parking garage 2 minutes of a walk from the hotel). Overall, good experience and I would recommend.

10/10

Exceptional

23 Jul 2026

Kenneth

I enjoyed my stay here. The property is nice and the breakfast is good, etc. But there was one thing that really disappointed me. I booked a nonrefundable rate back in January for a summer trip since it was a lot cheaper than refundable. But a few weeks ago, I checked on Expedia and I was surprised to see that the rates had dropped a lot. For the same 2 nights as my stay, a refundable rate was about $54 less than what I paid. So I called Expedia and asked if I could get this better rate. After all, I wasn’t canceling the trip nor was I asking to stay at a different property…I was still staying at Homewood. So Expedia phoned Homewood and explained the situation and Homewood said that they won’t let me change it. Expedia even told me they were very surprised since every hotel they ask does this type of change without a problem. So I messaged Homewood myself and said, “Ok…if I can’t get a refund…can I at least get a room upgrade like say a balcony?” After all, the balcony rooms at this point were selling for LESS than what I paid! And Homewood said “no” to that, too! Honestly, please tell me what you would have lost out on of if I had a balcony?

As they say, “Fool me once, shame on you. Fool me twice, shame on me.” I won’t be fooled again, rest assured on that.

8/10

Excellent

23 Jul 2026

Christine

Great place just the pool was small but everything what was wonderful

8/10

Excellent

23 Jul 2026

Denise

There were problems checking in —linen service problems. We didn’t get into the room until 3 hours later however the staff was accommodating with our luggage. After day 2 needed clean towels which were not provided in the room so had to go down to the desk and request because the room phone was not working. Overall, the stay was good—breakfast was good and the room clean.

10/10

Exceptional

22 Jul 2026

Marian

Dave, the concierge was extremely helpful. . The breakfast had a lot of variety. Unfortunately, it looked like people took way too much food and there was a lot of waste.

10/10

Exceptional

22 Jul 2026

lanita

The staff was very friendly. The room was clean and nice, nice size. Breakfast was terrific. The air was fantastic. Highly recommend this hotel. Will stay again for next visit.

10/10

Exceptional

21 Jul 2026

Kathy

Will be staying there again in October loved it

Family

10/10

Exceptional

21 Jul 2026

isiah

Big rooms were clean plan to pay 40 dollars a day for parking. They will ask for a deposit dep

10/10

Exceptional

21 Jul 2026

Jesse

This was in a great location. The staff was friendly and the place was very clean

Friends

10/10

Exceptional

21 Jul 2026

Adriana

My family enjoyed staying here. Staff was friendly and the place was clean.

Family

8/10

Excellent

21 Jul 2026

Summer

Clean room. Air conditioning was a lil tricky at first. Staff was nice and accommodating. Breakfast was good. Fulfilling and the kitchen staff was phenomenal.

Partner

8/10

Excellent

21 Jul 2026

Thomas

The issue that seems to be a continuous complaint at this location is check in time. If check in time says 4 I do not expect to be told( let alone watch multiple groups behind me be told) that the rooms aren't ready and that they would call me when they finish.
If the role was reversed and I stayed in my room after check out there would be no question as to whether or not I would be charged.
I asked when the rooms might be ready and was given a blank stare and then told \" no clue\" like I was asking something unreasonable.
There is no excuse for a room to not be ready by check in time.
Second was the rooms. I called in to the direct location not the customer service line and spoke to someone the same morning. I asked specifically if it were possible to get the two rooms close together. The indivudual told me yes and even went as far as to quote the two room numbers. Upon showing up I was told that the conversation was not notated anywhere and we would be separated by half the hotel. I explained the call and situation and was again told no.
It was finally corrected but the complete apathy from this individual who seemed to be some sort of manager was remarkable.
The hotel itself was great. Location Was very good, and just about everything else about the stay was good. But these two things stand out as major issues.
If you are going to state your rooms aren't ready you should immediately be ready to offer a discounted rate. Im paying for that room at the hours agreed.

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

Robin

They always had to wait on a truck for towels

Friends

10/10

Exceptional

20 Jul 2026

Margarita

Clean room, helpful staff and a good breakfast. Would stay there again. Location was good because it was away from late night noise but walking distance to the active French Quarter area.

Family

10/10

Exceptional

20 Jul 2026

Dora L

Everything was great

Family_with_children

6/10

Pleasant

20 Jul 2026

KOWTOOK

NA

Family_with_children

10/10

Exceptional

20 Jul 2026

Donna

The pool was murky and not usable

Friends

10/10

Exceptional

19 Jul 2026

Max

Good location. Good breakfast. Board games and pool table in the lobby

Family

8/10

Excellent

19 Jul 2026

Arseniy

Convenient location. Good kitchen.

Family_with_children

10/10

Exceptional

19 Jul 2026

Andrea

Everything from the service to the room.was nice.

Self

10/10

Exceptional

19 Jul 2026

Antoine

N/a

Friends

2/10

Poor

18 Jul 2026

Alexandra

I’m sorry I write such a horrible review. However, this is the first time that I have stayed at a Hilton property and have been so disappointed. First off Joseph at the front desk was a pleasure and went out of his way to help us. Check-in was good we arrived early and Joseph was able to find us a room that was available. However, that is the only good thing that I could possibly say the room was dirty. The carpet completely filthy just walking on the carpet barefoot briefly your feet were black. There were dead insects in the light fixtures. The bathroom had mold and dirt there was a big bowl of hair on the kitchen floor. The pillow smell like sweat. We were there for three nights housekeeping come once I had to beg for towels I spoke to the manager of housekeeping and got an attitude. I will never stay at that hotel again and if this is what’s happening to the Hilton Brand, shame on them.

Friends_and_family Friends

10/10

Exceptional

18 Jul 2026

Rita I

Great location, 6 to 7 minute walk to Bourbon St. Breakfast was a major plus. The room amenities were perfect for an extended stay. I would definitely stay here again.

Self

6/10

Pleasant

17 Jul 2026

Teresa

The property needs some detailed attention to the bathroom. Not terrible, just worn and showing age and use.

The biggest frustration was with valet staff. It's a very busy area, and lots of activity. They seemed to be short-staffed so the biggest area for improvement.

Family

10/10

Exceptional

17 Jul 2026

Earl

The only notes to speak of are that every time our room was cleaned they never gave us new towels. They took the old ones and never replaced them. We had to ask for towels daily from the front desk. The other note is that they do not have enough baggage carts. Very hard to find one to use. Otherwise the hotel was neat and clean. The staff were friendly and welcoming. Our room was a suite and had a small kitchen. The best part of the room was the ceiling fan. We would stay here again.

Family_with_children

8/10

Excellent

16 Jul 2026

Jefferey

Great hotel, amazing breakfast and good amenities. Area is a bit sketchy but the environment is great once you walk through the hotel doors.

Partner

2/10

Poor

16 Jul 2026

Danette

There were homeless , druggies and prostitutes all outside of the building and they hotel was so busy that it was hard to get help

Family_with_children

10/10

Exceptional

16 Jul 2026

Gary

Everything

8/10

Excellent

15 Jul 2026

ANTONIA

We loved the clean room with its kitchenette. It was supplied with dishes and utensils for 4. It also had a regular size refrigerator not a tiny refrigerator. Staff was pleasant and helpful. The only complaint is that the toilet was a bit wobbly and the air conditioner a bit noisy but very cold. Loved the location. Bourbon street is within walking distance. There is a street car stop right in front of the hotel. Being Catholic we loved that there is a Catholic Church right next door where we attended Mass on Sunday. Using SpotHero we were able to get a good deal on parking right across the street from the hotel.

Family

10/10

Exceptional

15 Jul 2026

buffy

Great location close to all the local attractions

Friends

8/10

Excellent

14 Jul 2026

Tara

We had a good time staying there, it was clean and smells good and the staffs was friendly the AC was cold and nice breakfast was good but I wish if they had more options!!! Thanks for having us there!😍

Family_with_children

6/10

Pleasant

13 Jul 2026

Ruth

.

Friends

2/10

Poor

13 Jul 2026

CANDICE

Upon my arrival I was told that the hotel sold my room. All the way from Florida myself and my friends were stuck without a room.

Friends

2/10

Poor

13 Jul 2026

CANDICE

When i arrived all the way from Florida I was informed they had given my room away so I was stuck without a room along with my guest.

Friends

10/10

Exceptional

13 Jul 2026

Thomas

Room was clean, staff was friendly, breakfast was good every time, security was excellent. Parking was safe and relatively inexpensive.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Jamye

Everyone was so nice,the gentleman checking us in was so welcoming and had a wonderful personality 😊

Family

6/10

Pleasant

13 Jul 2026

samuel

The Hotel itself was cool but the decor in the rooms are a little dated, Mattress was awful , ice machine did not work on my floor , staff didn't clean room even after I confirmed with 2 different people .... breakfast was fine not top notch but definitely better than a continental ...power went out will we were there and as we walk in the building no one says anything us and we went upstairs in the dark to find this out smh

Partner

4/10

Poor

12 Jul 2026

Jeremy

Just not very welcoming, seems like everyone had a (what do you want!!!) Attitude except for the maintenance guy.....Never had enough room keys....1 key between a party of 5....No luggage carts ever available....being a hometown guy and inviting friends from TX ....this isn't the experience I wanted them to have......and the parking with valet being the only option with out going 3rd party is a rip off plus you burn time waiting

Business Family_with_children

10/10

Exceptional

12 Jul 2026

Ruby

Serves an excellent breakfast and just a short walk to Bourbon Street!

Family_with_children

10/10

Exceptional

12 Jul 2026

Gavin

Would definitely book with them again!! I loved my experience.

Self

10/10

Exceptional

12 Jul 2026

Martin

The room was really nice although not the room we had originally booked online. They said they overbooked their rooms and they did give us a bigger room to compensate but no balcony. The room was clean. Breakfast was great.

Friends

8/10

Excellent

12 Jul 2026

Shenee

Staff was very helpful

Family

2/10

Poor

12 Jul 2026

Lisa

Dirty rooms had to change rooms. Pull out bed had a thin piece of foam instead of a mattress with finger nails and dirty sheets left on it. Curtains supposed to be white were brown in some spots. Towels and washcloths were mixed matched and stained. Had to change them a few times. It was 95 humid degrees wanted to get in the pool it was cloudy looking. Staff showed little interest to hear complaints. Never would ever go back to that Hilton again. Clearly it’s not run by corporate but must be privately owned. This is the first Hilton I had a bad experience in and I stayed at a lot of Hilton hotels. This one? Never again…….

Family

8/10

Excellent

11 Jul 2026

Vernon

Very nice place, only down side was that our room was VERY far away from the elevator. As an older couple, it was difficult to walk that entire distance several times a day. Having to pay for a valet I feel is wrong with the amount Ed the room per night rate.

Partner

10/10

Exceptional

11 Jul 2026

Deborah Yarbrough

Great stay. Close to many things. City Transit very convenient if not renting a car

Friends_and_family Friends

10/10

Exceptional

10 Jul 2026

Tracy

What a wonderful hotel in the middle of New Orleans. Such a gem. It was beautiful..breakfast was great and very close to all the fun things.

Partner

2/10

Poor

10 Jul 2026

Gloria

Your beds are Horrible 😔😔😔😔😔😔😔

Partner

10/10

Exceptional

10 Jul 2026

Briyana

The staff went above and beyond to accommodate us during our stay. I will definitely be back!

Family

8/10

Excellent

09 Jul 2026

Antonio

I enjoy the stay everything was nice and clean especially the welcome they gave on the tv just had one problem the water pressure was real low for some reason other then that it was great

Self

10/10

Exceptional

09 Jul 2026

Alicia

Great hotel and great friendly staff!

Partner

2/10

Poor

09 Jul 2026

YOAN

Terrible experience: I never write reviews, and I am not picky at all, believe me, I am used to not having any luxury, I am Cuban and I lived 25 years in Cuba, but my stay at this hotel during this family trip to New Orleans with my kids was horrendous. The so-called sofa bed has a spring mattress that is just bare metal… and yes, I was in 3 rooms during my two-day stay. Those King studios are not for 4 people as advertised, unless 2 people sleep on the floor. The front desk lady is super rude; she just doesn't care about guests, and she doesn't care about anything. I just refuse to think that she behaves that way despotically just because I am Latin. Basically, the AC was broken in one of the rooms, and in the other two, the room temperature never dropped below 72 degrees.
DO NOT BOOK AT THAT HOTEL, YOU WILL BE WAY BETTER OFF ANYWHERE ELSE.

Family_with_children

8/10

Excellent

08 Jul 2026

Sharon

Everything was good except for the pool. It needed better filteration. Water was not clear.

Partner

10/10

Exceptional

08 Jul 2026

Selina

Clean, great location. Breakfast was good.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Katrina

Good stay! Staff was very helpful!

6/10

Pleasant

08 Jul 2026

Tiffani

The hotel and staff were excellent, unfortunately do to circumstances out of their control there was a power outage. That caused us to have to walk the stairs and no ac making the room uncomfortable.

Friends_and_family Friends

10/10

Exceptional

08 Jul 2026

Marlon

Great experience and great staff

Family

10/10

Exceptional

08 Jul 2026

Najauh

This was a great stay and very convenient for being able to walk to Bourbon St and the French Quarter. I would definitely book here again.

Friends

8/10

Excellent

07 Jul 2026

Jessica

The hotel overall was good although a few minor things could have elevated the experience. The water pressure was extremely low, the fabric sofa in my room had a few stains amd the bathtub in my friends room was stained and old. Breakfast was great, clean lobby and friendly staff.

Friends

10/10

Exceptional

07 Jul 2026

Kathleen

Pool was very small. Would have been nice to have some adults only hours.

Partner

10/10

Exceptional

07 Jul 2026

David

Easy access to the French Quarter without the traffic hassle. Rooms were quiet, breakfast spread was impressive, staff were friendly and helpful. Definitely would plan utilizing this property again.

Family

10/10

Exceptional

07 Jul 2026

Daquesha

Clean and comfortable with kitchen amenities!

Partner

6/10

Pleasant

07 Jul 2026

Bria

The pool was much smaller than expected. Trash wasn't maintained as much as I would have liked.