Name: The Louie Hotel New Orleans, Belvilla District 6
Address: 300 South Rampart Street, Downtown, 70112, US

10/10

Exceptional

22 Jul 2026

Krystal

Clean and convenient.

6/10

Pleasant

21 Jul 2026

argenis

I couldn’t have access to one of the guess room in the middle of the night, keep calling the customer center and I had always the same answer that it didn’t help me to open.

Family_with_children

2/10

Poor

19 Jul 2026

Kristin

I was assured that my booking was set and they would provide the check-in code well before check-in. I was told everything was good. 2hours before check-in, still no code. I called to check with their customer service and they said they could not find my reservation. DO NOT BOOK HERE!

Friends_and_family Friends

6/10

Pleasant

19 Jul 2026

Leonard

Double check everything before your start and leave

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Rashundra

During our recent stay, my family and I encountered several significant issues. The air conditioning unit was inoperable, leading to an uncomfortably high indoor temperature that surpassed the external temperature. Furthermore, all windows were sealed, preventing any natural ventilation. We also noted the presence of multiple ants and two sizable cockroaches within the room.

Upon reviewing previous guest feedback, it appears that similar concerns were raised two months prior, at which time assurances of corrective action were provided. Regrettably, these issues remained unresolved during our visit.

Despite these challenges, the property's location is highly advantageous, offering convenient access to the canal and Bourbon Street, both within a 7 to 10-minute walk. Additionally, a hop-on hop-off tour stop is located just a 5-minute walk away. The interior decor and appliances were modern and well-maintained.

Should these issues be addressed and resolved, I would certainly consider returning to this establishment.

Family_with_children

2/10

Poor

06 Jul 2026

Victor

Worst experience . They need better management.

Partner

10/10

Exceptional

01 Jul 2026

Ayanira

Stayed here with family for 6 days and it was an amazing experience. The place felt almost like a home away from home. We were close to a lot of things like canal street and not a far Lyft ride to Frenchmen street. We had an amazing time, will definitely book again in the future!

Family

10/10

Exceptional

30 Jun 2026

David

Excellent place to stay. Very close or canal st, bourbon and public transport. The only
Issue is the parking. You have to pay for parking.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Tiffany

This place was beautiful amenities were great. However i only issue was no toilet paper for 2 bathrooms between 3 women. Again other than that our stay was beautiful

Friends

4/10

Poor

17 Jun 2026

Gervanda

The air conditioner was not working

Friends

10/10

Exceptional

16 Jun 2026

Jazmin

Find your own parking. Also check in is exactly 4:30

Friends

2/10

Poor

04 Jun 2026

Miah

We arrived at 1am, they never sent the code to gain entry. We had to pay an additional $400 to get a hotel at 3:30am. They sent the code at 4, 12hr after we booked it. We drove 5hr to stand in a parking lot for 2.5hrs. 0/10

Friends_and_family Friends

8/10

Excellent

02 Jun 2026

Miriam

There were a couple things that needed to be fixed. There was a light fixture hanging and a dead water bug in one of this bed. Other than that every was perfect

8/10

Excellent

01 Jun 2026

Anganetta

As described I got the 5 bedroom 3 bathroom apartment. Everything was fine and easy to access. Parking lot in the back of the building with issued code access to the main entry and to your apartment. The staff responded quickly to any issues that I had via Expedia messager.

Family

8/10

Excellent

23 May 2026

Annabelle

Very clean place. However, check in is not as easy as I expected for a hotel as they never gave me the details of getting in until i called them

Friends

10/10

Exceptional

27 Apr 2026

Eric

It was nice and big for me!

10/10

Exceptional

19 Apr 2026

Adam

Excellent value. Need to look for the check in codes a little harder than you should need to but other than that check in was a breeze. Great space. Stayed with grandparents and kids. Highly recommend.

Family_with_children

10/10

Exceptional

11 Mar 2026

DAVID

Fabulous

Business

2/10

Poor

09 Mar 2026

Veronica

I drove 8 hours to get there and never received the code to gain access, I talked to about 30 people trying to get help. I paid for the room in January of 2026. Long story short I had to spend $597 to get another room. So I’m in the car all this time talking to all these different people with customer service.
Mind you I go to the property at :250pm and didn’t find another room til right at 10pm. The customer service needs work and their should’ve someone to trouble these issues immediately. I’m a 56 year old disable women the lupus, sjogrens, sick a cell, aniexty, panic attacks and c-pap machine just to name a few. I need treatments and couldn’t do them fo hours.

Family

2/10

Poor

18 Feb 2026

Ashae

I didn’t end up staying. I went to the location and apparently it no longer “existed”. I stayed there for at least 4+ hours there was no host, no virtual check in, nothing and to make things worst I wasn’t the only person who arrived and had the same issue. I had also been in contact with an agent many days leading up to my arrival but the day of I could no longer get ahold of anyone. I had to call multiple numbers to get to the correct line for assistance just to get some sort of compensation as I was hours away from home in another state with almost no where to go for the night in such little time. I recommend not to book unless you desire inconveniences.

Friends_and_family Friends

2/10

Poor

17 Feb 2026

Danielle

This was the wirst experience ever! We got to the hotel and it doesn’t exist. We were stranded with nowhere to stay. It was an absolute nightmare.

Leisure Family

2/10

Poor

09 Feb 2026

Jasmine

Too good to be true. My friends and I booked a reservation here and weren’t able to check in. We arrived at the property at 730pm and there was no front desk attendant nor check in instructions. We couldn’t even access the building. We called several times and was told that customer service couldn’t reach the front desk and basically had to book a reservation elsewhere because we never got a resolution. Do not waste your time or money.

10/10

Exceptional

07 Nov 2025

Rishabh

The apartment was clean and the amenities were working. Even though we were on the ground floor, it felt safe the entire time. My only note is that I wish that the kitchen came stocked with some necessities, such as dish soap, salt, or pepper.

Friends_and_family Friends

10/10

Exceptional

09 Oct 2025

Carolyne

Very good location. Very clean. The dishwasher didn't work but the manager tried to do something for that.

Friends_and_family Family

8/10

Excellent

13 Aug 2025

Holly

Good flat, few issues, but whatever

All in all the place was good, there were a few things that were off. No concierge as stated in the listing, so even though there were 5 of us in a 3 bedroom, there were 2 wash cloths. I got stuck in the master bath because the door knob wasn't attached all the way. There was a can light in the living room hanging by it's wires. Lol! The TV never made it off the screen saver. It simply wouldn't change no matter what we tried.
I feel like these are passable issues considering the price of the flat and the location. No TV, you're in downtown New Orleans, go for a walk!
I'd definitely restay, but I'd email or call ahead to make sure we had all we need.
The flat was very clean, the beds were comfy, the products provided were name brand, nice and full service down to tide pods for the laundry. (didn't know there was a washer/dryer in the flat until I found my kids hiding there.)

Friends_and_family Family

8/10

Excellent

06 Aug 2025

Verified traveler

We stayed one night and just literally slept there. They charged us an “incidental deposit” at check in (even though no one is actually there so there is no check I ) and did not inform us and then said they refunded the money but they never actually did.

Also we needed to put our luggage somewhere to return our rental car so we asked if we could drop our luggage at 3:30 (check in was at 4;00) and they told us they would not allow us to do this.

10/10

Exceptional

29 Jul 2025

Stacie

Great place for a family to stay!

Parking isn't free, but it's not expensive either--right on side of the building. To find the entrance, look for the orange door on Gravier Street. We received our codes early, but didn't realize that we couldn't get in until exactly 4pm. There is an option for early check in's if you request through the app (we didn't know that beforehand, honestly saw the codes and thought we were good to go). We had a 3 Bed, 2 Bath room and it was perfect for our family. Great option to be able to have us all together in one space and enjoy quality time together. I would absolutely book here again! Cons--only 4 bath towels provided and they are not on premises so it's not fast to get more, although we did receive more the next day. So bring a few bath towels in your luggage! The kitchen had all the basic amenities, but not near enough pans for biscuits and such. We had one pan to use for biscuits, bacon and cinnamon rolls in the oven. We didn't cook anything except for breakfast, but the cooking utensils were severely limited. There also was no dish soap or dish towels. So you may want to pack that. In all, we would absolutely book here again. The beds were super comfy, the ac worked amazingly, and the space was perfect.

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

Ashley

This place was spacious, safe and gorgeous. I will def be staying here in the future!!!

Leisure Family

8/10

Excellent

27 Jul 2025

Martin

Nice , Clean and spacious!

Leisure Family

10/10

Exceptional

23 Jul 2025

Raymond

Great place to stay. Very safe and secure.quite not a lot of noise and traffic. Real great place

Business_and_leisure Family

10/10

Exceptional

19 Jul 2025

Cesar

Love the inside of the property, a lot of room and our kids had a great time. Definitely will be coming back here soon.

Leisure Family_with_children

2/10

Poor

07 Jul 2025

Keith

what happened was you paid for it and they said it was unavailable.

6/10

Pleasant

03 Jul 2025

Danielle

The apartment was lovely. Spacious rooms. However there weren't enough towels for everyone there and we were told it could take 24 hrs to get towels.
We had plumbing issues that were not fixed during our stay. One sink had no water coming out in the bathroom and one of the toliet we had to fill up manually with a pot in order for it to flush. We contacted Sonder on the day we arrived and no one could help us. On our final day at 11:30 am a plumber showed up lol how ridiculous. The hot water didn't work in the kitchen until the last day we were there so washing dishes was tough.
It's a nice place I would stay again as long as the plumbing issues were fixed

Leisure Family

10/10

Exceptional

26 Jun 2025

Ta'Misha

Wonderful experience

Leisure Friends

10/10

Exceptional

05 May 2025

John

This property was much better than expected. Was spacious, Rooms were large, beds were very comfortable. We were there for only 1 night but I now know where to stay when I return. The only thing I would suggest are full length mirrors. There are none.

Leisure Family

10/10

Exceptional

14 Apr 2025

Ajay

The property’s location, customer support, cleanliness, price - all played a major part during our stay!

Leisure Friends

4/10

Poor

06 Apr 2025

Lisa

Not smoke free

We visited New Orleans to celebrate my son'birthday with a group of seven people. Upon arriving at the accommodation, I immediately noticed the smell of marijuana throughout the hallways, which was concerning since this was advertised as a non-smoking property. Inside the condo, the smell was pervasive.
I was also disappointed to find only four towels provided for our party of seven, despite clearly stating our group size in advance. When I checked the sofa bed, there were no blankets or pillows available. I contacted Sonder about these issues, and they promised to deliver the missing items the following day, which they did. The next few night we all continued to smell marijuana , tho they tried hard to cover up the smell

Friends_and_family Family

10/10

Exceptional

16 Feb 2025

Jennifer

Great location, clean

Leisure Family

4/10

Poor

19 Oct 2024

Jennifer

Never again

Location is terrible. I had 4 guests and 2 towels . Hard to get in the doors . Did not disclose the tv issue about connecting to chromecast and all the construction around the place.. terrible service no one to call and talk to only chat. Which does no good when no one is available after hours

Friends_and_family Friends

8/10

Excellent

27 Sep 2024

Franklin

The property was very well decorated with clean and simple ascetics! It is also conveniently located with in walking distance to restaurants and many other attractions. The washer and dryer was a plus to have. We would have enjoyed having a television at least in the master bedroom. Overall we recommend for the price point, convenience, and cleanliness!!

Leisure Partner

10/10

Exceptional

07 Sep 2024

Roni

The locations was great! Walkable to most attractions and the ferry.
I would have liked a guest book with information on what was needed to do for checking out and instructions on things like where trash needed to be taken. Hopefully we did enough to help house keepers.

10/10

Exceptional

12 Aug 2024

Aleisha

Everything was nice, neat and clean.

8/10

Excellent

09 Aug 2024

Erin

Cute. Clean. Comfy. One shower head was broken and water pressure was non existent.

Friends_and_family Family

8/10

Excellent

28 Jul 2024

Shirelle

Great option for travel

Nice location, very clean property. I would definitely stay again.

Friends_and_family Friends

10/10

Exceptional

04 Jul 2024

Abdellatif

The place is very clean, cozy, and convenient.

Friends_and_family Family

2/10

Poor

22 Jun 2024

Araceli

The fan was broken and no one ever came to fix it. the tv didn't work, again no one ever came the curtains were not closing all the way so all the light was hitting in our faces all night while we were trying to sleep. We called 4 times about this but NO ONE every call or came by. We arrived 2 hours early and we asked if we could check in early. They were quick to respond them and charge us extra for that but where is my reimbursment for the amenities they were lacking. for the basic things that should have been functioning. I didn't get any reimburse or any call about this And when I got their survey and I fist said terrible stay. They close the survey and told me that i would be receiving a follow up email addressing my concerns. Not sure how they would know my concerns when they didn't bother to hear. Well..... its been almost 1 MONTH and I am still waiting for the follow up email.

Leisure Family_with_children

10/10

Exceptional

06 Jun 2024

Chun Kit

The location I stayed while has no parking listed… which scared me before booking… was actually very available. The room was spacious and clean, the mobile app support is great. The price is great for what I needed.

Only problem in the room was the water pressure of the shower faucet; outside the elevator’s “ding” of the floor is very loud you can hear it in your room

Otherwise I really like my stay. This is my first Sonder stay and I’ll definitely put them into consideration for future trips

Leisure Family

10/10

Exceptional

11 Apr 2024

Yean Hoon

Very clean , good we’ll equipment

4/10

Poor

20 Mar 2024

TaMeka

Water pressure in the bathroom and kitchen sink for the hot water were very low, almost non existant. Bad smell in the hallways. The refrigerator in the kitchen did not work at all during my entire stay. I was told that they would have someone to bring a mini fridge in place of fixing the large refrigerator and they never brought it over. I called several times to have it replaced and after being told they were coming, they never showed up for my entire 5 day stay. I lost groceries and had to spend unexpected money eating out. I want even able to keep leftovers from the expensive restaurants because i had no way of refrigerating them. It was 4 travelers in total and this issue ended up costing us over $1000 in lost groceries and food expenses for breakfast, lunch and dinner for all 5 days, 4 nights. I was offered $300 on day 2 and the promise of the miny fridge that day. When that didn't happen, i called bank on day 3 and was told that the fridge was on the way. By day 4 we had spent more than the $300 offered and asked that they compensate us further. I was told that they would talk to a team member and get back to me which never happened. When i called again on day 5 i was told via text that the $300 was enough and they hope i return to the property in the future so that they can give me a better experience. I am still waiting to speak to someone in management and was told it could take 48 hours before management calls me. Overall, i am unhappy and will never return.

Leisure Family

6/10

Pleasant

23 Aug 2023

Julia

Nice location and spacious apartment. There were a few items around the place that needed fixing. Beds and furniture were somewhat comfortable, but also seemed very worn in. We had some issues getting help with ceiling fans / floor fans while we stayed in super hot New Orleans weather. The kitchen needs actual cooking tools, what they have is very limited.

Friends_and_family Family