Name: Moxy New Orleans Downtown/French Quarter Area
Address: 210 O'Keefe Avenue, New Orleans, 70112, US

2/10

Poor

23 Jul 2026

Clariann

Unfortunately, my experience at the Moxy did not meet my expectations. I specifically paid for a room with a view, but my window overlooked nothing but a wall from the second floor. Additionally, my room was located next to the elevator and the staff laundry area, making it extremely noisy throughout my stay. Overall, the room I received did not match the experience I expected when I made my reservation.

6/10

Pleasant

19 Jul 2026

Durel

Pros: Clean, close to everything, bar/trendy lobby area, next door to premium parking

Cons: Basic hotel room amenities, no closet in room, bed is thin with two pillow, ants in room when we bought food in food, staff isn’t rude but also not very friendly/helpful

Wouldn’t stay again unless it was the only available option area was available and the price was good.

Partner

6/10

Pleasant

18 Jul 2026

Tyler

Need to at least put some bottled waters on the rooms.

8/10

Excellent

08 Jul 2026

Anders

Great location and friendly staff

Self

10/10

Exceptional

07 Jul 2026

Gabriel

Nice and clean, in a safe area, close to all the fun stuff to do. Beds are comfy and firm too.

Friends_and_family Friends

2/10

Poor

05 Jul 2026

Tamara

The property lacks proper ventilation which impacted my respiratory system. The light in room 303 was blinking and shorted out. Rooms 203 and 207 had a stench which made it unbearable to stay in

Self

8/10

Excellent

05 Jul 2026

Jackie

Room was clean and loved the aesthetic! Staff was helpful and friendly. Will definitely return.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Marquel

Great vibes and very helpful staff 10 out of 10 stay for me

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Elizabeth

the room was clean and the staff was friendly.

Partner

4/10

Poor

16 Jun 2026

Tabia

The rooms were clean, but the ventilation system is poorly maintained. Couldn't sleep comfortably. The in-room phone did not work and the cleaning staff did not replace the towels removed from the room.The sink in the room was leaking.They need to add a refrigerator to the room for guests.

Partner

8/10

Excellent

15 Jun 2026

Xavier

Was only there for a night but everything all around was good.

Business

10/10

Exceptional

13 Jun 2026

Jessica

Friendly staff plus all night bar it was great way to start a birthday weekend. The best place I have stayed hands down. So beautiful inside and very clean.

Self

6/10

Pleasant

11 Jun 2026

Emilio

The room had a distinct smell to it. The ac unit in the room was pretty noisy when it would turn off and on automatically. The shelf in the bathroom was broken, there was some kind of substance embedded into the comforter/duvet. The valet staff was kind. It wasn’t much of a staff issue as much as it was a software training issue. I’m assuming the property doesn’t get many bookings through Expedia which may be why they couldn’t figure out the system for about 20 minutes. They did provide a complimentary cocktail with the room booking at the in-house bar in the lobby. It’s not too far of a walk from the main part of the French quarter like bourbon street, cafe du monde, the Mississippi River, etc. parking is around $20 a night which isn’t terrible, but it’s not listed on the Expedia listing. Just making note.

Checkout was a breeze and waiting for the car from valet was nice, grabbing a coffee from the complimentary coffee bar in the lobby as well.

Partner

8/10

Excellent

08 Jun 2026

Shalonda Sharee

We had issues at check-in with the a/c not working. The front desk was quick in getting us an updated room. George was very helpful in helping us move all our things from the old room to the new one and ensured the ac worked properly. I appreciate the quick fix. The ladies at the bar were very friendly and the atmosphere was nice.

Family

10/10

Exceptional

29 May 2026

Darrel

This is my second time staying in Moxy hotel will always be my go to hotel for a peace of mind and relaxation staff and property is guest friendly very nice and informative also helpful thanks for making my me always feel welcome

Self

10/10

Exceptional

26 May 2026

Vanessa

Any time I come to New Orleans I always stay here!

Partner

2/10

Poor

24 May 2026

jessica

Terrible, room wasn’t available for hours after check in. Smelled like pot and cigarettes everywhere. Staff wasn’t helpful or accommodating

Partner

2/10

Poor

17 May 2026

Sabrina

Unknown

Partner

10/10

Exceptional

13 May 2026

William

Josh was awesome!!!

6/10

Pleasant

12 May 2026

Anniece

Room was clean. Layout a bit weird. Double queen has separate rooms. I would say that's great if you have a child. In my case, my husband was able to go into the other room and watch TV while I rested. Negatives are there is no iron, only a steamer. Also we didn't have any hot water. There was plenty of parking on the street. We were worried we'd get ticketed because the locals recommended against parking on the street. However, there weren't any NO Parking signs around so we ttied it. It worked out just fine. Cheaper than the parking garage. Walking distance to French Quarter.

Partner

4/10

Poor

11 May 2026

Julia

• Huge roach and rat greeted us when we first arrived. The trash bins are placed right next to the only entrance so every day going back to the hotel at night stressed us out.
• There is no body wash, you need to use the shampoo as body wash. That gave us a rash so we had to go to cvs to buy body wash. There’s also no toothbrush or anything else provided even if you ask the front desk. You need to buy everything yourself.
• There is no where to sit or put stuff. They provide 1 foldable chair and 1 tiny foldable table. There was also a moldy couch but we didn’t want to sit on it.
• The electrical outlets weren’t working in our room. Luckily there was another room available for us to switch to.

Partner

6/10

Pleasant

30 Apr 2026

David

Staff was wonderful.b

6/10

Pleasant

29 Apr 2026

Richard

Not as nice as i thought it would be for the price.

Self

10/10

Exceptional

25 Apr 2026

Michelle

Staff always friendly and helpful. They great when ever you come in. If you need things, they make sure you're taken care of.

Family_with_children

10/10

Exceptional

24 Apr 2026

Natalie

Great hotel, close to the main areas and what felt like a safe walk back when dark although didn’t stay out too late! Great rooms, quite basic but everything you need!

Self

10/10

Exceptional

24 Apr 2026

Sharon

Everything was exactly to my liking. No complaints.
Thanks!

Friends_and_family Friends

4/10

Poor

23 Apr 2026

Ashley

Check in was for 4pm. We got there a little late and tried to check in around 5:15pm. They said “The room is not ready yet. We cannot check you in.” We were told no room was clean to check into. We waited 45 minutes to finally check in. However, not being able to check in until 6pm, caused our plans to be delayed. All that was said was “sorry”. The lobby was very hot as well. Sat at the bar for 30 minutes with no one coming to serve. Overall, room was nice and clean.

Friends

4/10

Poor

19 Apr 2026

Ryan

Lobby AC was not working. You check in at the bar. Rooms have unusable and very minimal furniture. The bed was comfortable and the staff was very nice.

Partner

10/10

Exceptional

15 Apr 2026

Darrel

Everything you can ask for as a first time guest at Moxy hotel thanks for the great service you provide keep the great work wonder staff

2/10

Poor

07 Apr 2026

MAYA

Rats! Poor condition. Phone didn’t work. TV didn’t work. Dirty. Checked out early.

Friends_and_family Family

8/10

Excellent

07 Apr 2026

Katrina

Everything was wonderfully wonderful walking distance to bourbon Street.. restaurants trolley . Jackson Square!!

10/10

Exceptional

04 Apr 2026

Erin

Staff was wonderful and my pizza was perfect!

8/10

Excellent

04 Apr 2026

Dedric

My stay was nice. We had one issue but the staff addressed it very quickly. I would stay there again. The hotel is a great place to take pictures.

10/10

Exceptional

01 Apr 2026

Allen

My favorite VaMpire hotel

Partner

2/10

Poor

30 Mar 2026

Julie

I am absolutely disgusted in thishotel and yhe completely unknowlegable staff!! We are so disappointed and disgusted in the condition of this hotel! Where did you get your front of house staff?? They were very nice but so unprofessional and unhelpful. I will never stay at a Moxy again.I want a full refund for both rooms. We had a diety stucky floir. Garbage still in the bathroom can, a shelf thatbwas coming off the wall. This was room 402. The tv wasnt even in a position to be able to watch it from th3 bed. Your bartenders had no idea how to make dri ks and your so called free drinks were disgusting! There was also a broken elevator!!! We had so many choices to stay elsewhere and the ONLY reason we stayed there was because the one in Tempe Arizona was wonderful!!! Your management is horrible amd should be fired!!!

Friends

2/10

Poor

17 Mar 2026

Abbey

Night one, the one staff member who was the bartender, concierge, and security was completely put off when checking in. Shaking his head and sighing. I would be stressed too if I had to wear all of those hats but I mean… sorry for booking your hotel..? I guess? lol
Anyways, the place smells like perfume covering up must and the rats were well fed.
The second day- we had valeted our car the night before, went down to grab our vehicle and two hours later plus the concierge telling us they couldn’t find our car and it was our fault (we gave him the voucher and he lost it) we got our car back. This alone was mind blowing.
Third night- when we asked for towels we were informed that house keeping was upset that we needed them… uh ok my b, not trying to add to the must mixture.
The overall tone of the stay was hostile and was easily the worst stay experience.
If you’ve made it this far and still want to book- please just park your own car!
Good lookin out :)

Partner

2/10

Poor

15 Mar 2026

Cressida

This was by far one of the worst hotels I have ever stayed in. Simply put it was gross. Unclean. Shabby. And the room smelled so bad. I tried to sleep but I simply could not. At about 3 am I gathered my belongings and went down to the front desk. They gave me another room but it was still very subpar. Don’t be fooled by the marketing of this hotel as hip and trendy. It is far from it. I’m very disappointed in this hotel to the point where I’d like to write to the corporate headquarters. Do not stay here.

Self

8/10

Excellent

12 Mar 2026

Lebaron

Staff very friendly and helpful. Clean and nicely appointed

Self

8/10

Excellent

11 Mar 2026

Ankur

Great location, walking distance to Bourbon street and not too far from the sports arenas. The place was not very happening in the evenings and very humid inside as there was no AC outside of the rooms. Staff was friendly but for a boutique hotel I expected more.

Friends_and_family Friends

6/10

Pleasant

08 Mar 2026

Tanya

Room very small, bed tight close to wall. No furniture for clothing storage or closets. No fridge. Sink is outside of bathroom with no counter space for toiletries.
Outlet at one nightstand didn’t work completely and would come out of the table

Place was clean, quiet, soft bed, cute deco, cool lobby with foosball, pool, hangout couches and bar.

Family

10/10

Exceptional

03 Mar 2026

Walt

The rooms were clean & spacious & the staff was friendly! Will stay here again.

Family

8/10

Excellent

24 Feb 2026

Audette

Aside from the systems being down and the tvs not working, we had an overall good experience. The front staff was nice and inviting. I loved the feel of the lobby with the pool table, giant Connect Four, and the bar being open 24 hours. The room was nice and spacious and the beds were comfortable.

Leisure Family

8/10

Excellent

20 Feb 2026

Nylas

Room was very clean and the staff where nice. The only problem i had with this hotel is no one answers the phone.

4/10

Poor

17 Feb 2026

Denise

No heat in the room. Requested to change rooms- no clear reason given why we could not. Asked for extra blankets- waited an hour - had to come down and get them. Was not told there was no housekeeping to bring them up. Froze all night

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Madelyn

Everything was great.

Friends

6/10

Pleasant

16 Feb 2026

Barbara

Staff was Pleasant but we waited till almost 7 pm to get a room bc they had no available clean rooms . Checking was very chaotic. The staff was not prepared for this . Libby was frustrated with some angry customers that we’re trying to get in a room .

Leisure Family

10/10

Exceptional

14 Feb 2026

Mary

Staff was very courteous, hotel very clean

Friends_and_family Family

2/10

Poor

13 Feb 2026

Gabriel

I know it’s not anyone fault they system was down but they safety of the guest was not cared for. They had to walk you to your room everytime you wanted to get in. What made it worse is they don’t even bother to verify that the room was yours. So anyone could have just walked in. Being in New Orleans and people partying you didn’t know who will be walking into the room in the middle of the night

Friends_and_family Friends

2/10

Poor

10 Feb 2026

Chris

The server went down the day we arrived. It took about an hour just to check in and since the server was down they couldn't provide room keys. Any time we had to get to our room we had to get someone to open the door.

Business Friends

4/10

Poor

07 Feb 2026

Adam

Cute hotel. Good location. Friendly staff. Lots of issues with the stay though. We got “upgraded” to a king room… without a window. Something that had adorned the wall at some point had been ripped down and the screw holes were still in the wall with hardware still there. There were two types of hand soap in the shower? Weird. Also overall repairs were not great. The flooring in the room has gaps throughout. Also we received a letter saying there was an emergency repair needed. No articulation of what it was. No opportunity to move to a sister location or anything to make up for the lack of watwr the first evening or lack of internet services for the remainder of our stay. We were visiting from a different country and had to use cell data to keep in contact with our kids. Not something we usually have to do. I guess all in all, if I were 20 and looking for something cheap and somewhat trendy looking, I’d stay here. Otherwise, it’s not somewhere I’d revisit.

Leisure Partner

10/10

Exceptional

07 Feb 2026

michelle

Nice room, great location.

10/10

Exceptional

07 Feb 2026

Stephanie

Staff was friendly and check in/out was super easy. The hotel gave more of a \"boutique\" vibe rather than \"luxury\", but fit our style perfectly. They have a bar and games in the lounge/check in area and the room setup with two separate beds was perfect for two separate people traveling together. Only complaint was the TV that didn't work, but I only needed it for background noise while I slept.

Friends_and_family Family

6/10

Pleasant

03 Feb 2026

stephanie

Was convenient for saints game.

2/10

Poor

02 Feb 2026

William

The heat didnt work in our suite. The room was 50°. The comforters were super thin. The 2nd night we changed rooms 3 times & finally downgraded to find a regular one w/ the heat working. No compensation, extra drinks or points were offered. The phone in the room didnt work. The blinds were broken
The storage lockers were broken.

Leisure Partner

6/10

Pleasant

31 Jan 2026

Gabriela

Everything should be improved, starting with the cleaning staff. Upon arrival, even though it was past 4 PM there was a line of at least 10 people and they couldn’t give us the rooms because they were “not ready” . The check out is at 11 AM! What ? They didnt have time to prepare the rooms? And on NYE morning I could see why : at 7 AM while I was still trying to sleep, one cleaning lady was sitting on the floor by my door with a clipboard in her hand showing the rooms to take care of but she was too busy chatting with her bf/husband. I went out to her to tell her to be more quiet as I am trying to sleep. She just stared at me and continued to chat . I told her again, this time in Spanish and she made an annoyed face, got up and left. The rooms are minimalistic, with the sink in the room, not in the bathroom (?!) , but the location is very convenient, so I’ve tried to ignore the oddities. There was construction across the street, so it was loud at times. The bar was very poorly supplied. I’ve asked for a Sauvignon Blanc and they didn’t have any. It is not something so hard to find !

Leisure Self

6/10

Pleasant

26 Jan 2026

Stephanie

No face towels, made one bed and not the other, toilet wouldn’t flush, felt super small

10/10

Exceptional

25 Jan 2026

Brandy

Nice boutique decor and close to everything

Friends_and_family Family

6/10

Pleasant

18 Jan 2026

Kelly

Noisy room next to elevator. Heat and air squeak all night. The room did stay cool though.

Leisure Partner

2/10

Poor

15 Jan 2026

Jace

Locked out of our room for almost 2 hours while my partner‘s medication was inside with not much help from the front desk staff, the maintenance man did do everything he could to help, just was not able to get in the room. had to call the fire department myself, instead of being offered by the hotel. Also had to ask for a discounted or comp rate instead of being offered by the hotel…

Business Partner

6/10

Pleasant

15 Jan 2026

Shannon

The great thing about this hotel is the location and friendliness of staff. It’s close to everything downtown and the staff were all very friendly. I liked the aesthetic in the lobby, as well as the various games available to play. However, the room was a bit disappointing. There was no place to put our belongings down, (no tables except for the nightstand). We just had everything on the floor. We also didn’t get a scoop chair like the pictures. It was just a metal folding chair that hung on the wall. There were 3 lamps in the room, and only 1 was working. The recessed lighting in the ceiling also stopped working after one night. There weren't any bags in what we assumed was the trash can, and there were no hand towels or wash cloths provided. We were only there for two nights, so we just dealt with it. The bed was also really firm. The building is pretty old, so be aware that the elevators can be a little rickety. We also heard really loud banging in the walls several times during our stay. I don’t think we would stay there again, unfortunately.

Partner

10/10

Exceptional

15 Jan 2026

Ricardo

Awesome place and awesome service

Leisure Family

6/10

Pleasant

13 Jan 2026

Gwendolyn

Room was clean. Only had one wash cloth for two people. No bar in the room so I can’t speak on that.

Partner

10/10

Exceptional

12 Jan 2026

Víctor

Everything was good

Leisure Partner

8/10

Excellent

11 Jan 2026

Sydnee

Staff was nice. Room was nice but also small

2/10

Poor

11 Jan 2026

Sonia

The first room I was given when I checked in was room 510, and it was as hot as a sauna and the HVAC was completely frozen so it wasn’t working. I called the front to let them know and was told to come down to swap rooms and pick up a new key card. When we got to the new room, the overhead light was flashing on and off for the entire 3 nights we were there. I told the front desk staff 4 times about the lights and they kept sending someone up and nothing was done about it. Housekeeping was terrible. Only checked on us once and we had to ask for our own toilet paper and go get it since they didn’t check on us to make sure we were good. There was also no trash basket in the bathroom and the sink was outside the room which didn’t make sense if you’re still going to have to touch the bathroom door to come out and wash your hands. I wouldn’t stay here again.

Business_and_leisure Family

10/10

Exceptional

10 Jan 2026

shelli

Everything was great and staff polite

Leisure Partner

6/10

Pleasant

06 Jan 2026

Alexis

We have stayed at several moxie properties across the country and we’re aware of the aesthetics. However, when we checked in even though it was 15 till four, the room still weren’t ready and we were like

10/10

Exceptional

05 Jan 2026

Vanessa

Check-in is always very smooth and we love the lobby environment. We stay there every time we come to New Orleans!

Friends_and_family Family

2/10

Poor

04 Jan 2026

Saman

Cleaness, staff

Leisure Family

8/10

Excellent

03 Jan 2026

KeAndrea

The room was nice and clean. Hallways and lobby are extremely hot! With no type of airflow I’d be sweating by the time I made it down to lobby to go out. Also the big rats near the entrance at night is very worrisome there has to be something that can be done to keep them away.

Leisure Self

4/10

Poor

02 Jan 2026

Jessica

The staff was nice. A room wasn’t available at 5:45 so we had to get ready for our event in bathroom in hotel lobby. Not ideal. We booked a king and got a queen. Hotel is so so, not great. Worked for one night. Won’t be staying again.

Partner

8/10

Excellent

28 Dec 2025

Jonathan

Overall the hotel was clean, but you can see some wear and tear in the room furniture, walls, etc.

AC worked, but the room still felt humid, likely due to the rain but still uncomfortable. Also the floor wasn't too clean, walking bare foot in our room was not a good idea.

Staff were very nice, no issues there.

Friends_and_family Friends

10/10

Exceptional

28 Dec 2025

Shekila

Overall nice experience

Partner

6/10

Pleasant

28 Dec 2025

Felicia

Okay for price, will not stay there again.

Leisure Family

10/10

Exceptional

27 Dec 2025

A'shanti

Staff were great, spacing in room was amazing. The theme of the hotel was really cute. Loved that it was close to everything like Bourbon.

Leisure Self

10/10

Exceptional

26 Dec 2025

Bridget

Staff is unrivaled. They are the best and one of the reasons I continue to return.

10/10

Exceptional

22 Dec 2025

Forrest

Friendly and professional staff and great location. Couple of blocks from Canal St in the French Quarters.

10/10

Exceptional

21 Dec 2025

Carolyn

Amazing hotel! Will stay again.

Leisure Self

2/10

Poor

20 Dec 2025

Maurice

Yes room felt neglected they put me in a handicap room

Family

10/10

Exceptional

18 Dec 2025

Xavier

Enjoyed everything

Leisure Self

10/10

Exceptional

16 Dec 2025

Tian

Nice friendly place to stay. My only wish is that there could be a bit more furnitures in the room such as a desk and a mini fridge

10/10

Exceptional

15 Dec 2025

Anthony

Nice modern rooms, nice lobby and great staff.

Friends_and_family Friends

10/10

Exceptional

15 Dec 2025

Lance

Great s

6/10

Pleasant

10 Dec 2025

Lacarra

Valet lost my keys & claimed they did not have my car, 2 of the staff were great! More of a loft style than a full hotel room. 6/10

Leisure Self

6/10

Pleasant

07 Dec 2025

April

The heat was not working and the house keeper barged in and didn’t knock before check out time.

2/10

Poor

05 Dec 2025

Joy

For a tiny room with NO amenities (fridge/microwave, desk/chairs, i.e.) to also not have television and Wifi was almost too much. Tried to figure out what the various electrical cords went to since bedside lamp and charging station didn't work but under the bedframe was filthy. Sheet and thin coverlet led me to request a blanket, which had a huge holes in it. No handsoap or a full set of towels in the bathroom. Toilet was not seated correctly and rocked. \"Window\" overlooked a stairwell. Only positives were the friendly staff and a working thermostat.

Leisure Partner

8/10

Excellent

05 Dec 2025

Sherman

At times

Leisure Self

10/10

Exceptional

02 Dec 2025

Jonise

Nice vibe

6/10

Pleasant

29 Nov 2025

Jonathan

The vents weren’t cleaned and I got sick from the air

Leisure Partner

2/10

Poor

18 Nov 2025

Kevin

No trash can in room, no hair dryer, no place for the dog to go to the bathroom, no parking, had to extra for service. However the staff was friendly and the room was clean

Partner

8/10

Excellent

16 Nov 2025

Laura

Clean room. Wish we had a small fridge for our drinks and a small fridge.

2/10

Poor

15 Nov 2025

Jasmine

No heat. Front desk………..

10/10