Name: Roami At Duncan Plaza
Address: 925 Common Street, New Orleans, 70112, US

8/10

Excellent

03 Aug 2026

Brenette

Close to main stripe

10/10

Exceptional

27 Jul 2026

Glenn

Excellent location and facilities. Noise doesn’t bother us but if you’re a light sleeper this is not the place for you. Apartment was spotlessly clean with nice towels and toiletries.

6/10

Pleasant

20 Jul 2026

Olivia

.

Friends

10/10

Exceptional

20 Jun 2026

Alan

On arrival we had a slight issue gaining entry as one on the instruction label was missing off of the door. The apartment was just what we required large kitchen area with appliances. Large lounge area. Bedrooms had ample space and large ensuite bathroom and dressing room. Roof terrace was a bonus and was used in the morning and at night. Pool was small but adequate for taking a dip ! If returning to NOLA I would definitely use this host and property again.

Friends_and_family Friends

4/10

Poor

31 May 2026

catherine

The building is moldy. The shower didn't have a shower curtain, although it was brought to us after requested. The pool was tiny.

Friends

10/10

Exceptional

21 Apr 2026

Markita

Great apartment

2/10

Poor

20 Apr 2026

Kelly

This was one of the most unhappiest stays I've encountered while booking with Expedia. Arrived and Expedia hadn't paid the the people so we checked in very late after over 9 phone calls back and forth before the property released door codes. AC didn't work in one unit so we were moved to another units and the AC didn't work in one of those units either. So both nights each parnter barelyy rested due to being hot. The property smelled as if it had sewage issues. The phone representatative were all polite and answered quickly but all around I feel it was so unfair and should have been given a refund for at least half of our stay for all of our inconveniences.

Friends

4/10

Poor

26 Jan 2026

Tyneshia

To begin, the building only had one elevator that worked if you wanted to go down. There was a weird smell maybe mildew in the lobby as you waited. Next, there were no sheets for the pull out couch and when I called I was told they would come(2 hrs and 2 calls later) and the shower wouldn’t turn off. When I called and said this was unacceptable I relocated to a room with no pull out couch and only given a $20 credit for the inconvenience. Duncan Plaza, Roami properties, you should be ashamed!

6/10

Pleasant

03 Jan 2026

Shann

On our arrival, we were greeted by a mountain of trash bags in the lobby. Apparently, the trash chute/compactor wasn't working. The stench was overwhelming and even though the trash was removed by the next morning, the smell lingered for our entire 5 night stay. Fortunately, the smell was confined to the lobby and the hallway areas. The inside of our unit was fine.

The room maintenance and cleanliness could have been better. The very first (and alarming) thing we experienced was when we got to the front door of our assigned unit. The door jamb was seriously damaged and looked like it had been burgled. On a closer look, guessing it was forced open by Fire or Police. That it's still broken doesn't give a sense of security. The shower floor was dirty and there was lint buildup creeping under the door of the laundry closet. The shower door leaked like crazy so there was standing water on the floor after every shower. It appeared to have been recently painted as there were paint droplets everywhere-on the floor, walls, the trash can, even on the couch!

For the positives, the AC worked well. Having a dryer was great for drying towels after showers. The TV in the bedroom was a smart tv so we could log in to our streaming apps and watch tv when the weather was inclimate (the living room tv was not smart). The mattress was amazing! We both slept very well. The location is fantastic-a block to the Quarter and in the CBD. Almost everywhere is a convenient and manageable walk away!

Leisure Partner

8/10

Excellent

17 Dec 2025

Darryl

Great price and cleaniless.

Leisure

10/10

Exceptional

26 Nov 2025

Robie

Everything was perfect.

10/10

Exceptional

08 Nov 2025

Harrill

Room wagreat. Clean. Therewas a couple of spots that could use some attention with some paint and a trim piece on the toilet paper holder was missing. Other than that it was all great.

2/10

Poor

03 Nov 2025

Yves

Horrible experience.

We got the one bedroom deluxe-- but the sofa bed which was advertised as pull out came with no bedding, sheets or pillows and the mattress is the flimsiest, filthiest thing l've ever seen in my life.

We asked for extra towels-- they said one towel per person per stay.

When we asked for bedding to be delivered, they simply brought sheets which had hair on them.

This is a complete bait and switch. The unit looks nothing like the photos and I feel completely robbed of my money.

Leisure

10/10

Exceptional

06 Oct 2025

Kelvin

Amazing location

Friends_and_family Friends

4/10

Poor

17 Sep 2025

Adedoyin

The building had a very unpleasant smell every day we were there. Photos are highly edited and the condition of the apartment and amenities did not accurately represent what was advertised. I did not enjoy my stay very much.

Leisure Family

10/10

Exceptional

12 Sep 2025

Richard

Prime location. Stayed there 4 weeks, different suite every 2 weeks. The suite facing O Keefe Ave was noisy at times with the sirens blaring from fire, police, etc, at 9 floors above ground. The other suite I had looked toward the east, toward the NOLA slyline, was quieter, was 11 floors high above the street. First time ever I experienced contactless check-in, check-out, had no major problems. Stylish spaces, looks larger than it is, and the home amenities allowed me to cook good food.

Business Self

6/10

Pleasant

02 Sep 2025

Josh

The room was large and had a nice view of the city. However the facility itself was quite dirty. It was a shared facility with apartments and other entities in the building. Had to contact multiple times to gain the entrance code to my room, and the contact number provided on the site was incorrect. The room itself had mold above the air conditioning vent and all windows were sealed shut and unable to open. WiFi was also not working in the building.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Tempestt

Loved this place! It had a nice pool it was quaint and cozy and relaxing!

Leisure Family

10/10

Exceptional

18 Aug 2025

Karol

I LOVED EVERYTHING ABOUT THE LOCATION IT WAS IN A GOOD AREA WALKING DISTANCE TO EVERYTHING CANAL AND BOURBON AND ALL THE EATING PLACES AND FIERY CRAB RIGHT AROUND THE CORNER SO GOOD

Leisure Partner

10/10

Exceptional

10 Aug 2025

Kailen

I really enjoyed my stay! The space was cozy, comfortable, and had a nice “home for the weekend” feel. I also loved that it was within walking distance to popular spots, which made getting around super easy.

Leisure Partner

10/10

Exceptional

10 Aug 2025

LaNiya

Nice

10/10

Exceptional

01 Aug 2025

tony

Place was great.

Friends_and_family Family

2/10

Poor

27 Jul 2025

Sergio

There were mice in my unit and I asked for a refund for the remaining days because I checked out early since it was not sanitary to stay there and they said they weren't going to refund me for the nights if I checked out early so I had to spend money on another hotel.

Business_and_leisure Self

10/10

Exceptional

19 Jul 2025

Bonnie

Had a great stay here! Close to shopping and Canal Street, also close to bars and restaurants. It’s also nice and quiet. The apartment was spacious and had great amenities! The gym and pool are awesome and I used them regularly. Would definitely recommend to family and friends

Leisure Self

8/10

Excellent

08 Jul 2025

Tameca

Over all great jus a few minor issues

Leisure Friends

10/10

Exceptional

01 Jul 2025

Jimmie

Pleasant Stay

My stay was pleasant, and the unit was clean. However, the accommodation was comprised of two units rather than the expected three-bedroom configuration.

Friends_and_family Friends

10/10

Exceptional

23 Jun 2025

Marianna

Excellent room, the AC was so nice. It’s smelly walking up to it due to a dumpster being on the bottom floor, but otherwise pretty walkable. Check in was confusing, so just pay attention to your texts for those instructions. Would stay again!

Leisure Family

10/10

Exceptional

23 Jun 2025

Janice

Great apartment in superb location. Rooftop pool small but great to escape humidity of NOLA.

Leisure Partner

6/10

Pleasant

17 Jun 2025

Verified traveler

This is my second time at this property. The location is very convenient. My only issue is the cleanliness of the room. There was a pair of socks hanging on the light and also in the corner of the washer/dryer. Otherwise, I would stay here again.

2/10

Poor

13 Jun 2025

Quiana

Needs an update

Leisure Family_with_children

10/10

Exceptional

06 Jun 2025

Demicheal

Beautiful place great location I enjoyed myself

Business

2/10

Poor

06 Jun 2025

CHENG-YU

Dirty room, floor is oily and stained, even saw q tip and pill on the floor, they even lied to me and Expedia, will never come back again.

Leisure Self

6/10

Pleasant

04 Jun 2025

Cheryl

Score: 6 out of 10. The room was adequate if a bit spartan, but I wasn’t there for the decor. First-time visitors to New Orleans might appreciate a more full-service lodging with a concierge. Fortunately, I (mostly) know my way around and was pleased that so much of what I wanted to do was within easy walking or transit distance.
It also was convenient to have a kitchen so I could make toast and tea in the mornings. And the firm mattress ensured a restful sleep.

One incident unsettled me, though. Around 11:30 p.m. the first night of my stay, a fire alarm/evacuation announcement woke me up. I scrambled into my clothes and hurried down 12 flights of stairs, where I saw disheartening suggestions that the office building-turned-lodging wasn’t maintained very well. Mysterious stains on the floors, unfinished repairs and renovations, and a general aura of neglect that reinforced my sense this was more of a cut-rate operation than portrayed in the listing. In the lobby I found out the alarm sounded because of some polishing chemicals a work crew had sprayed on the elevator doors. I returned to my room with a much grimmer regard for the way the place is run. This wasn’t the bargain I’d expected.

Business_and_leisure Self

10/10

Exceptional

01 Jun 2025

Kayla

Loved my stay

Self

10/10

Exceptional

17 May 2025

Piero

Easy to access, cheap, and in great condition/location!

Business_and_leisure Self

10/10

Exceptional

29 Apr 2025

Cynthia

Studio rental

Beautiful room and comfortable. Very convenient area. Definitely a place I will visit again.

Friends_and_family Family

8/10

Excellent

26 Apr 2025

Verified traveler

This was a great place very clean and very roomy. The sink started backing up

Friends_and_family Friends

10/10

Exceptional

25 Apr 2025

Pablo

It’s worth it…

Leisure Partner

6/10

Pleasant

12 Apr 2025

Leticia Vega

The unit itself was spacious and clean but the property has a horrible smell that lingers into the unit.

Leisure Friends

2/10

Poor

10 Apr 2025

Evelyn

The host Lance never responded when I needed him. The number he gave went straight to the company in whatever state they're in. Also I left my tablet after checkout and 2 days later when they said they finally cleaned the room they did not see it. I know I left it there. Shame on the cleaning crew for keeping it! Never will I use Romi again. Thiefs

8/10

Excellent

06 Apr 2025

Rachel

So the pictures make this property look amazing. I will say it was fine for 2 nights. The location is a 10/10. Very easy to walk everywhere. The unit was very clean, 10/10. The unit was clearly from the 90’s and the furniture was very worn. But the unit was HUGE! It’s clear it been used a lot. The beds were very comfy as well. The area is sketchy and I wouldn’t feel comfortable walking alone at night. The building has an interesting smell and the building owners, likely not Roami, don’t take care of it. Parking is across the street which was convenient but a very dirty garage as well. I was concerned leaving my car there but we had no issues. Typical NOLA atmosphere.

Leisure Friends

10/10

Exceptional

28 Mar 2025

Shantavius

Security at front was very helpful and nice. Safe environment. Very clean and comfortable place to stay while on vacation. Everything is walking distance shopping plazas, all restaurants, excursions

Family

10/10

Exceptional

24 Mar 2025

Makia

I like how I didn’t have to use a key to get in and out of the hotel . I love how it was 5 min walk from bourbon st & 8 min walk to the grocery store if you needed anything . Parking garage across the street. Everything is just near so you don’t have to use Uber if you don’t want too

Leisure Family

8/10

Excellent

24 Feb 2025

Amelia

Had a good stay. The place was clean, had everything you might need (fridge, microwave, iron). Comfortable stay, bourbon st is about to streets away. Parade route is about 3 streets away. Easy uber pick up and drop off. Would stay again if needed.

Leisure Family

4/10

Poor

24 Feb 2025

Latoya

This property has a very strong smell in the lobby of dried up mold, and mildew the elevator smells like it’s urine. I would NEVER recommend this place to anyone EVER

Leisure Friends

10/10

Exceptional

23 Feb 2025

Amanda

The room was clean and stocked well and very spacious. The property was nice and located in a great spot just a short walk to all the fun spots. I will be staying here again

Friends_and_family Friends

10/10

Exceptional

19 Feb 2025

Jeremiah

It was a good experience. The place is the size of a one bedroom apartment. The couch in the living room folds out to a bed. The kind size bed is a really good mattress. The only downside would be the limited towels. I stayed for 4 days and barely had enough towels to last. Inquire about towels if u plan to stay for a while. It also had a washer and dryer. Just think 1 bedroom apartment, furnished, because that’s what this is. I would definitely book again.

Leisure Partner

2/10

Poor

18 Feb 2025

Verified traveler

Awful smell, run down, DON'T

The entire building has a putrid rotting fish smell. From reading reviews, this has been the case for years, so do not think you will avoid it. The place is run down. Looks way worse in person than the photos. Stay at a real hotel, not this place.

Business

6/10

Pleasant

16 Feb 2025

michael

Overall was very happy with the room and location. It’s in a perfect location and the room was clean. That being said the lobby and the hallways reeked of a terrible stench. I mean…awful smell. Luckily the room didn’t smell.

10/10

Exceptional

13 Feb 2025

Shayna

Great and Easy Hotel with Fantastic Location

Great experience! Easy check-in and check-out, beautiful room with a lot of space and everything you could need. Great location easily walkable to everywhere you want to be in NOLA - highly recommend!

2/10

Poor

10 Feb 2025

Cheryl

The lobby continuously STUNK of trash and made it difficult to breathe from entry to room. Fortunately the room was spared the smell, but the room itself was filthy with water stains in the ceiling, loose tiles in the bathroom and mold in the shower. Clearly evidence of water damage that was never repaired, but painted over and chipped/peeling paint on the ceiling. I don't know what type of \"facility\" this is, but based on some of those entering, it appeared to serve almost as a half-way house. No lighting on exterior of building in the middle of a street block.

Leisure Partner

10/10

Exceptional

24 Jan 2025

Lavalda

Great stay only complaint is we didn’t receive access code but once we got in touch with customer service it was a pleasant stay and we will be back again

Leisure Friends

8/10

Excellent

12 Jan 2025

roy

Roami can be our secret

It is really a studio apartment. Had a good sized refrigerator, microwave, dishwasher, 2 burner stove top, coffeemaker toaster washer and dryer. It was clean and nicely updated. I noted a few details that could used more attention.

I’m not sure if I liked the memory foam king size mattress, it’s hard to roll over to a different sleeping position. The halls and elevators had a peculiar smell. The kitchen lacked a few details that prevented full functionality.

It is what I needed and walking distance to train station and bourbon street. A very good value.

Self

10/10

Exceptional

11 Jan 2025

Cristin

My teen daughter and I stayed here for the Eras tour concert in October. We felt safe in this area. You are required to have a unique code to enter the building and your unit. There was a 24/7 security officer in the lobby as well. Very walkable and we door dashed a couple of times and that was easy also. It was roomy, quiet, clean. Only issue was the TV was supposed to have a firestick but it was missing. I reached out to the maintenance and no one ever came or helped. So we didn’t use the TV. We would stay here again if we were to come back to NOLA.

Leisure Family

2/10

Poor

05 Jan 2025

John

EARLY RISERS ONLY! Church bells next door start at 7AM and chime every 15 minutes until midnight. It’s a great place with a great location but if you want to sleep after 7am, you better have earplugs! It is a miserable location for late night party people.

Leisure Friends

8/10

Excellent

23 Dec 2024

Pallav

Good place, close to French wuarters

Leisure Self

10/10

Exceptional

16 Dec 2024

Fleur

Property is clean. The studio apartment is very nice. Includes washer and dryer
Amenities of the property are great gym, business center, pool

Business_and_leisure Self

6/10

Pleasant

30 Nov 2024

Carita

Stay was ok. Apartment did not have face towels, sofa was filthy could not sit on it. No blanket for the sofa bed and smoke alarms were beeping

Friends_and_family Family

4/10

Poor

20 Nov 2024

Vernon

I did like the advanced keyless feature to the rooms and hotel.

Leisure Friends

10/10

Exceptional

13 Nov 2024

Diane

Absolutely adored my \"apartment\" for my Swiftie getaway. If I was not at the Superdome, I was on the roof sitting by the infinity pool that overlooks the city. I loved that the grocery store and the Superdome was within walking distance. Could have used one or two more hangers in the closet. The bed was scrumptious with plenty of pillows.

Leisure Self

4/10

Poor

08 Nov 2024

Brandon

It’s not worth the savings y’all.

This is an older building, which is fine, but requires more upkeep. The smell in the entire place reeked of urine covered by industrial air fresheners. It was a little nauseating. I had no face towels in my room, and when I asked housekeeping, they spoke no English. Definitely won’t return here, or suggest to anyone. The reviews were very misleading. I’d happily pay more to stay at a better property next time.

Friends_and_family Friends

8/10

Excellent

07 Nov 2024

John

Clean , nice, good location

6/10

Pleasant

04 Nov 2024

Ashley

The property itself was fine. Loved the 24/7 lobby security, always very kind and accessible and very convenient location to get around New Orleans.
The room was a bit colder than the photos lead on, more bleak than expected. And unfortunately, our unit didn’t have hot water and it took almost 36 hours to get it fixed. Roami was not communicative and it took me reaching out multiple times via text messaging and phone calls over multiple days to get it fixed. If I could rate the property itself I would say 3.5 stars, if I could rate Roami and their accessibility and helpfulness, I would rate them at a 1 star. Based on this experience, I wouldn’t recommend staying at a Roami property. Just stay at a classic hotel.

Leisure Friends

4/10

Poor

02 Nov 2024

Verified traveler

Needs some love (staff need raises)

Property was run down. Common areas unclean with basic and often uncomfortable furnishings. Out of date equipment in the gym, nothing to clean machines with.

Water damage in the room, front door was hitting flooring. The lock had a serious delay and the windows were dirty. Musty smelling, did not smell clean. Overall the room was fine but there was loud construction across the street.

6/10

Pleasant

28 Oct 2024

Laura

Great location, and the apartment had a lot of promise. Mostly clean, HOWEVER -- we paid for a deluxe apartment that was supposed to have a usable sofa bed and the linens had not been changed on this bed for Lord knows how long. It looked like a crime scene. We communicated with our 'attendant' over text about the situation, and he never responded. We also flagged down a housekeeper whose supervisor promised to take care of the situation and never showed up. Needless to say, we had to purchase an extra blanket (none were provided) in order to now share a bed we hadn't planned on sharing. Overall, ok experience but this company has ZERO communication and if we were relying on clean linens there was clearly no way to remedy. Additionally, I have attempted to contact this company via their 'Contact Us' webpage and their form will not submit nor is there a phone number to call to complain.

Leisure Family

8/10

Excellent

21 Oct 2024

Lauren

Happy With My Decision to Choose Roami!

Overall, I was happy with this Roami location...it was walking distance from the football stadium (I was there for the Broncos/Saints game), the bed was comfortable, it was quiet in the hotel (outside the hotel was another story...lots of construction outside, l was on the 12th floor, and it was very loud, but I used the white noise on my phone and slept very well!), guy at the front desk was friendly, there were teabags provided for my morning hot beverage that I enjoyed while reading my book, check-in instructions were easy to understand and follow, and communication was good. My only issues were the bathroom floor wasn't completely clean (a quick vacuum would've solved that problem), and I requested a couple maintenance things that were acknowledged, but never completed...my hairdryer was broken, so I requested a new one...they said it could be 24 hours before I received a new one, which was fine, but I never got one. I also let them know the light in closet didn't work, and that wasn't fixed either (I was there three nights). Other than those minor things, I'm happy that I chose Roami!

Friends_and_family Friends

6/10

Pleasant

21 Oct 2024

Tracey

Broken Dishwasher

Very disappointed with the condition of apartment. Reported the dishwasher didn't work on Monday, was promised 3 times maintenance would be here to fix, never repaired, had to hand wash dishes in order to have clean, the whole purpose to have a fully furnished apartment was to put dishes in dishwasher and go about my vacation, not stand in front of a sink daily. Bedroom ceiling light/fan had been turned off way up on ceiling and chains were short, even standing on bed, could not reach, so had no overhead light and the fan could not be controlled.

Self

10/10

Exceptional

18 Oct 2024

Anna

This was the perfect location! The place was really nice and clean and had everything we needed. The pool on the roof was amazing.

Leisure Friends

6/10

Pleasant

15 Oct 2024

Verified traveler

The building had this incessant odor was different everyday but somehow always bad. Not sure if it was vomit or trash or both but it was not pleasant.

In the room, the ventilation system and fan were dusty and didn't look like they'd been cleaned for some time. There was only 2 towels and 1 wash cloth which, due to the humidity, was damp even after 24hrs of hanging up. Strangely, there was this wifi box dangling from a wall outlet that was not well placed or hidden and could easily be knocked out of the wall. It had a notice above it that said there would be a $500 if it was knocked out. Seems like that should be something tucked away and not out making me paranoid.

The rooftop and view was nice. but the pool was almost comically tiny and not a true infinity pool as photos suggest. There's at least 10ft of tarred roof over the edge that you must notice if looking out at the horizon.

Staff was nice but there is no service elevator so the elevators were constantly over used and slow. We waited a long time in the foul smelling hallway just to catch an elevator.

Partner

6/10

Pleasant

13 Oct 2024

Tia

Our room was clean, the bed was comfortable, the kitchenette had everything we needed, and there were extra towels. The bathroom, howevere was in need of repairs. The shower door was only attached by the top hinge and and there was black mold on the vents and some of the tile grout. The shower pan was so worn out it was extremely slippery, and my husband ended up falling in the shower and getting pretty beat up from it. The loby looked clean, but it smelled like a porta potty and the halls smelled as well.

Leisure Friends

4/10

Poor

01 Oct 2024

Latonya

My reservations were from 9/26/24/ until 9/30/24. The location was close walking distance to Bourbon street which was a plus to Canal Street. I choose the studio standard it was not what I expected. When I arrived there was lobby attendant. However on the outside at night there are people handing out and smoking which makes you feel unsafe. Once I entered the lobby for the first time there an awful smell which smells like dead rats or cats. When we asked the front desk he stated a pipped had bust by a driver down stairs. The three days I was there I had to smell this terrible smell which was very unpleasant when you have guess with you complaining. I was up on the 12th floor and every time I step out in the hall way the smell hits you in the face. The room was ok the bed was very uncomfortable and on the floor it was a mattress frame that sits on the floor. There was mold in the bathroom around the crown molding of the shower, the shower is very tiny not made for two or 1 person the door of the bathroom didn't close. The kitchen are was cute and up to date with the appliances. The TV had connection issues and tiling the ceiling fan was horrible hasn't been cleaned in months there was so much dust. The light in the closet was not working. I called on Friday before going out there was que for me to wait someone called me back by this time I was out with company and didn't answer. The property is located directly behind walgreens so its noisy at night.

Leisure Friends

8/10

Excellent

17 Aug 2024

ashley

Roami Duncan

Getting in and out the property wasn’t an issue but the ac in our unit wasn’t great. Also, the bathroom really needs updating. Anyonr can take photos from the correct angle.

Friends_and_family Friends

4/10

Poor

16 Aug 2024

Kimiko

There were no towels in the unit. Only one small TV in the living room and no TVs in the bedrooms. Couch was dirty on both sides of the cushions and was pullout feature was broken. Dryer was broken too so we took home wet clothes. We had to pay to park $30/day in a nearby garage.

Leisure

4/10

Poor

01 Aug 2024

Terri

The area around the property had constant construction and the building had a very dirty odor.

Leisure Partner

4/10

Poor

12 Jul 2024

Cheryl

Soda bed was broken. Asked for linen for the sofa bed … never received it. Asked ftowels and only got large ones. parking in a RAT INFESTED lot. Just to name a few things wrong. I opted to stay with Sonder and somehow the property was switched to Roami … AND I HATED IT! Roami will never be a choice in my future travel.

Leisure Friends

8/10

Excellent

30 May 2024

Verified traveler

Nice but be prepared to be self sufficient

Location is very convenient to the French Quarter and Canal street. The apartment was lovely and comfortable, but the building itself is odd - it's an office building converted into apartments. The guards at the front desk did their best to be helpful, but reaching customer service when we were locked out of our front door on arrival was challenging. The \"swimming pool\" is tiny - more of a soaking pool - great view though. Good value, not sure I'd chose to stay here again.

Partner

10/10

Exceptional

23 May 2024

Verified traveler

Love the staff

Leisure Family

10/10

Exceptional

18 May 2024

Lisa

The pool could be better. But overall the room was AMAZING. I will book here again.

Leisure Partner

6/10

Pleasant

14 May 2024

Maddie

Where to begin. Arrived at the property only knowing the hotel room and had to call and be on hold to get the code to the room. There are 2 big water stains on ceiling with sagging drywall. No extra toilet paper, tissue paper, dishwashing liquid, laundry detergent like they claimed would be there, and luckily filled shampoo and conditioner, but barely any body wash left. Dead bugs on cabinets. (Literally smooshed dead bug on kitchen cabinet.) Rug looked like it was never vacuumed. Now for the rooftop pool. That photo they have there must have been highly edited or something because it is a small, waist size pool, with the pool liner very poorly installed (literal folds of it on the bottom of the pool floor). Pool also had gross clear ish debris floating around in it. Honestly looked like what you’re thinking. The best thing about the whole hotel, were the security guards. They were very friendly and helpful. I will not be staying at a Roami again.

Leisure

6/10

Pleasant

13 May 2024

Hayley

Lack luster

The space was comfortable and was in a great location. There were a few things that needs improvement. Not sure the place was cleaned thoroughly due to us finding a huge chunk of cookie under the coffee table upon entering the room. Towels were provided but no hand towels nor wash cloths. The lobby frequently smelled of urine and sewage. The rooftop deck was very nice but the pool was lacking. The liner was way too big for the tiny pool. The pool was approximately 12’x6’ and 3’ deep. The picture of the pool is deceiving. Lastly our shower leaked terribly. Looked like it had been leaking for a while because the bottom hinge of the shower door appeared to have fallen out of the wall and now was attached with screws. The water would leak out of the shower all over the bathroom floor. We had to line our bathroom floor with layers of paper towels. Check out process was a little confusing. I received emails and text messages with links to click on in order to check out. Every time I clicked on the link it gave me a check in option only. There is a possibility that we would stay here again. I would want to verify first that improvements have been made. Honestly we know what to expect so would be ok with staying again but I am not sure I would recommend to friends.

Partner

4/10

Poor

10 May 2024

Jaela

I wouldn’t stay here again

Leisure Self

6/10

Pleasant

02 May 2024

Niel

Nice apartment in a bad city.

Business trip for a conference. The location of this apartment is very central, however, that brings its own problems in New Orleans, which is a dirty, noisy city with significant homeless, drug addicts and mental health problems. As a result, people were screaming in the street at all hours, begging and soliciting sex, etc. The windows were not well insulated so sleep was difficult. Apartment was huge and clean, very nice actually. I would not recommend single females stay here.

Business

4/10

Poor

01 May 2024

Nikola

Nothing really impressed me about the room and it had a lot of problems. Broken toilet seat, broken toilet paper holder, peeling ceiling in the bathroom, broken glass shower door was replaced with cheap curtain rod but the door hardware was left in place with broken tiles around... Duvet cover was terrible, balls of filling with nothing in between. Rooftop pool is a joke. Instead of pool tiles it has some kind of vinyl lining which is deteriorated, all wrinkled and it looks awful.
I don't think I will stay at Sonder again...

Leisure Friends

10/10

Exceptional

30 Apr 2024

Malaika

I LOVED MY STAY; EVERYONE IN THE BUILDING AND THE STAFF WAS SO KIND, AND HOSPITAL WE LOVED ANNA. WOULD DEFINITELY COME BACK IN A HEART BEAT

Business_and_leisure Self

6/10

Pleasant

29 Apr 2024

richard

More VRBO than hotel. No services and by that I mean absolutely no services

Leisure Partner

10/10

Exceptional

28 Apr 2024

Fawn

I love the apartment/hotel type stay. Everything has always been clean and ready as promised

10/10

Exceptional

28 Apr 2024

Jeremiah

The room was very nice and large. Nice to have a full kitchen, large walk-in closet, two bathrooms, and even a washer dryer. Pro tip Have patience after entering the door code. It will unlock if you enter the correct code but takes about 10 seconds to actually unlock.

Leisure Family

6/10

Pleasant

27 Apr 2024

Taylor

The door to the building was “broken” so never locked. The lobby was very smelly as was the whole building. The pool looked very unsafe and was dirty and totally different from all pictures. The windows were very dirty so could barely see out of them. Bed was rock hard and windows paper thin so you could hear everything.

Location was good, close to everything but would not stay again.

Leisure Partner

10/10

Exceptional

25 Apr 2024

Claire

The one bed apartment was very spacious with a nice decor and colour scheme. The location is excellent with the French Quarter within walking distance. The only point is luggage storage in the building would be handy and it is noisy outside at night which is not the fault of the property however families may find this objectionable and prefer a quieter location.

Leisure Family

10/10

Exceptional

24 Apr 2024

Champagne

Very convenient. 2 blocks from bourbon,3 24hr stores a block away and streetcars that take you wherever you want to go. Plus the room makes you not want to leave your bed 10/10

Business_and_leisure Self

10/10

Exceptional

20 Apr 2024

Barbara-Ann

Great location and room

Property needs some love, but other than that it was an amazing stay! Staff was great and the room was perfect. Loved our stay and would definitely come back!

Friends_and_family Family

8/10

Excellent

20 Apr 2024

Lara

Had a nice stay, security guards were nice and friendly, good location, needed more toilet paper which was provided right away. Easy contact through the app.

Leisure Family

8/10

Excellent

19 Apr 2024

Glen

Great location near Canal Street. Easy entry and security at front desk 24 hours. Room clean and quite with full kitchen and utensils

Leisure Self

6/10

Pleasant

18 Apr 2024

Verified traveler

The building is dated and worn. The single bedroom unit is spacious and comfortable. A bit dated as well, but in overall good condition. Communication is difficult. There is no onsite support so you have to use an app chat feature. There were no bath towels in my room and it took 18 hours and two “chats” to get delivered. Overall, quality is commensurate with price.

Business

6/10

Pleasant

17 Apr 2024

cheryl

The location is good, only a five minute walk to Canal Street, and ten minute walk to Bourbon Street. So it was central and that was great. But it is somewhat isolated, and thus feels a bit unsafe. While the units are fine themselves, the building is run down, with the smell of urine and weed rampant in the lobby and on the street outside. The pool on the roof is misrepresented in the photos, again run down and not really usable. We booked this apartment to be able to have some meals in and save on costs but could not find a grocery store to buy food anywhere nearby. The best thing about this place was the easy access to staff on the Sonder app and their very helpful customer service in handling any of our issues.

Leisure Partner

2/10

Poor

16 Apr 2024

Kris

Cancelled without notification

They gave our reservation away, never notified us. We sat in the lobby for 2hrs trying to get a hold of someone. It was embarrassing

Partner

4/10

Poor

11 Apr 2024

Justin

Pretty in photos, but offers less than a hotel.

I will start by saying I was in this property longer than most folks would be in a given day. I was working remotely from the unit while my partner was attending a conference in the city. This allowed for me to have more time to notice the quality of the room and property.

My overall impression was that the property was staged to look nice on social media but repairs and underlying issues were not regularly maintained or repaired.

The lobby, elevator and the 8th floor either smelled of strong cleaning solution or what I can best describe as a stale fishy smell. Luckily this wasn’t noticeable in the room but would creep in near the door to the hallway.

The technology and mobile app are a nice distraction but not really worked out. We were provided a text with an updated room code on our day of check in saying “IMPORTANT: Your access code has been updated. Please use #### to access your Sonder.” But this code didn’t work anywhere we needed to enter a code.

Front door of the building didn’t lock but had a sign saying it was locked and a code was needed, but in reality all you needed to do was push the door open.

Guard was friendly and would manually check folks in and out of the hotel.

Support was responsive in chat, we had a leak from the bathroom above us which stained the ceiling of our shower. Shower head was cheap and the surrounding shower looked to be ravaged from water damage.

No sound proofing. very comfy bed. A lot of space. Good WiFi.

Business Partner

10/10

Exceptional

11 Apr 2024

Robert

Lobby and elevator had an unpleasant scent, but the room was fine. The unit was very spacious and very clean!

Leisure Partner

10/10

Exceptional

08 Apr 2024

Sarah

I stayed here with family. The room was conveniently located near Canal St. and about a 20 minute walk from the French Quarter. Rooms were quiet, I did not hear any other hotel guests through the walls which was nice. Requested extra towels and an extra blanket through in app chat and received them shortly thereafter. I would definitely stay here again.

Friends_and_family Family

4/10

Poor

07 Apr 2024

Robert

The room smelled like an ashtray, to which we notified them asap, but they never offered a different accommodation or discount (n fact, they never responded in any way). A few discontents: we had to pay for parking (which we didn't know about until we got there) to the tune of $30/day; not enough towels for two of us, and no way to get more; hallways smelled like rotten fish the entire stay; dining table was wobbly. We didn't even know there was a rooftop pool and lounge until the last day...communication and service needs work...but nice layout and property overall was well maintained.

Leisure Partner