Name: Sonesta Es Suites New Orleans Downtown
Address: 212 Loyola Avenue, 212, New Orleans, 70112, US

10/10

Exceptional

06 Aug 2026

Richard

Secured, cleaned, location and friendly staff

4/10

Poor

05 Aug 2026

Misti

The staff was great very nice. But our room crap. Sometimes the water worked and sometimes there was no water. The frigerator dident but work the freezer did. The kitchen faucet and bathroom shower head was about to fall apart.

10/10

Exceptional

04 Aug 2026

Luis

I'm happy I stayed at this hotel. The staff is super friendly, the room are really spacious, equipped with kitchenette and small dining table. Breakfast is included consisting of eggs, bacon, sausage, oatmeal, bread, fruits, pancakes, juice, tea and coffee. The hotel has a pool and hot tube, too bad I didn't have the time to enjoy them. The location is perfect for those taking the 202 Airport Express, the stop is right across the hotel. Bourbon St is within 12 min walk and Jackson Square 25 min walk.

6/10

Pleasant

04 Aug 2026

LJ

While the location was great and the rooms are spacious I had several issues with the staff charging my card on file for unauthorized charges. When I brought it to their attention they said it was just a mistake and they had charged my card since Expedia didn’t send over the virtual card yet to do the transaction between hotel and third party on the backend. This was after checking out do one reservation and checking into another one. I was assured this wouldn’t happen again and surely I just checked out and am on my flight to my next destination and not only did they charge me twice for the incidental fee for a prepaid reservation ($200) but they also charged me another full amount for the room and taxes ($110.62). I would be wary of putting any card you care about on file here they seem to do whatever they want and their system errors make it so you get charged twice on incidentals especially for prepaid reservations. Probably won’t be back because of this.

10/10

Exceptional

03 Aug 2026

Ron

Decent location for the price point, the hot breakfast surprised me, was actually pretty decent. Would def consider staying again.

2/10

Poor

02 Aug 2026

Bridgit

My room was canceled because you guys didn’t have tap pay for the incident coverage

10/10

Exceptional

02 Aug 2026

Areal

!!

10/10

Exceptional

01 Aug 2026

Benjamin

Loved how clean it was! We got a really nice view. Breakfast was great and the customer service was excellent

10/10

Exceptional

31 Jul 2026

kerem

All was good

10/10

Exceptional

31 Jul 2026

Alvin

The staff when u was there was very helpful and nice to me

8/10

Excellent

30 Jul 2026

Allen

Front desk ladies had a bit of an attitude but not to the level of being impolite. Room was excellent, clean, set ip for business person who had to wory in the room durimg the ecening. The breakfasts were also excellent. Would definitely sray there again.

10/10

Exceptional

30 Jul 2026

Brenda

Clean room and breakfast was great

8/10

Excellent

30 Jul 2026

Josea

It’s close to bourbon st , literally walking distance.
So for the price. It’s actually not bad at all. My family enjoyed themselves .

10/10

Exceptional

29 Jul 2026

kerem

Really good location

8/10

Excellent

29 Jul 2026

Jimmie

Hotel was fine. Staff at the front desk could be better.

10/10

Exceptional

29 Jul 2026

Lisa

The two bedroom suite was perfect for a week long stay. The free breakfast each morning was good. They had different things each morning, but always fresh coffee, bagels, muffins and cereal. There were different eggs on different days. Either poached, pre-made omelets, scrambled or boiled. There was meat each morning and even turkey sausage for us non- pork eaters. They had cold water available when you walk in the lobby each day. They even had dog water bowls and treats.

8/10

Excellent

28 Jul 2026

Caroline

Great location. Comfortable and convenient!

8/10

Excellent

28 Jul 2026

Melissa

The staff was not helpful and the room were clean but the property was not. A lot of homeless around the property.

10/10

Exceptional

27 Jul 2026

Nick

Best staff ever

10/10

Exceptional

27 Jul 2026

Latonia

My stay was not bad. the size of the suite is perfect for two people and the room was clean.
The breakfast was hot and good and fresh with ample seating to enjoy and a microwave in case the food isn't hot enough.
My one complaint is that there is no pool. When booking the reservation, there were pix of a pool; however, there is not a pool.

6/10

Pleasant

27 Jul 2026

Katherine

Room was okay it wasn’t bad.

10/10

Exceptional

26 Jul 2026

Elizabeth

This place was such a hidden gem. We loved this hotel. It was clean and very accommodating.

6/10

Pleasant

26 Jul 2026

Amy

Specifically got a two bedroom suite for two adults one of the bedrooms TV did not work they could/would not fix. Said satellite issue, other tv worked. Whole trip the person didn't have a TV to use in that room. Annoying when wanting to take a rest and watch TV. Breakfast seems ok, stayed Fri-Sun breakfast to be from 7-10 am. Sat didn't make it down there till about 9:45 and they were already cleaning up hardly anything to get. Breakfast till 10 means you have the breakfast buffet till 10 so suggest if you want breakfast on wkend you should be there before 9:30 to get anything. Sun went down around 9:15 items were limited some items were already gone and you couldn't get extra of anything because they were starting to clear and remove all the breakfast items again around 9:45. When those things are offered and reason you choose to select a place to stay those things should be working and items available. All the linens were very clean the two room basically an apartment was clean no issue, beds were semi comfortable I've slept in better. It doesn't seem to be a very quiet building we did hear lots of noise. Could hear neighbors talking from room to room also that particular guest had a dog which I don't mind dogs but every time they left the room the dog would cry and bark for hours and hours. But decent stay and clean. And very close to everything.

10/10

Exceptional

26 Jul 2026

Devan

Didn’t like no parking tv didn’t work so moved rooms

6/10

Pleasant

26 Jul 2026

jadwiga

We enjoyed the layout of the room. Enough space. Clean. Minor wear and tear. They don’t have an ice machine, you have to go downstairs and they will get bags of ice for you. I did like the fact that there is an extra layer of security to get in. There’s two doors where you have to use your hotel key to get through the second door. Breakfast was decent tasted pretty good. Our only complaint is that there is a sign to request before noon to the front staff that you want your room to be cleaned. We did to a young lady named Tia and our room didn’t get cleaned. When we talked to the front staff they said that she’s sorry and that she’s new and that you’re supposed to give a day in advanced to get it clean. We mentioned the sign not being relevant to be posted and then not followed. Parking can be difficult especially if you’re in handicap. The garage has low ceilings so if you’re claustrophobic, just be aware it’s very tight in space. You will get booted if you don’t pay for parking. Our stay was good overall.

10/10

Exceptional

25 Jul 2026

Minnie

It’s good and I like it.

8/10

Excellent

25 Jul 2026

Laksono

Nice breakfast, although a bit confusing because the time differs between weekdays and the weekend.

Security is a bit annoying: we need to use our hotel card to enter the hotel even if we enter from the front. Perhaps the neighborhood is not very safe?
Also, the front hotel is always crowded, and a lot of cars stop/park there, making it tricky to unload and load.

8/10

Excellent

24 Jul 2026

Christie

Great Amenities & Prime Comfort (With a Retro Kitchenette)

What We Loved
Fantastic Amenities: The hotel amenities were definitely the highlight of our stay. The common spaces were clean and welcoming, and the staff provided top-notch service throughout our visit. Nothing beats NOLA hospitality! Free hot breakfast was a bonus and helped to keep costs down for our food budget.
Comfort & Vibe: The atmosphere was relaxing, and the location made getting around completely hassle-free. We were within walking distance of Canal Street and Bourbon Street.

Room for Improvement
Dated Kitchenette: While having a kitchenette in the room was convenient for quick snacks and coffee, the fixtures, appliances, and cabinetry felt a bit stuck in the past. Everything was clean and functional, but an update or cosmetic refresh would really elevate the guest experience.

Final Verdict
If you’re looking for a comfortable stay with excellent amenities and friendly service, this place is a fantastic choice. Just come prepared for a little vintage charm in the kitchen department! We would definitely stay here again.

8/10

Excellent

24 Jul 2026

Bernie

Todo bien

10/10

Exceptional

23 Jul 2026

Charleston

.

10/10

Exceptional

23 Jul 2026

Mashei

They were very accommodating to me and I arrived pretty late for check-in due to flight delays very hospitable and helpful at this location at this
Location.

6/10

Pleasant

21 Jul 2026

Yeng leng

We stayed for 3 night .. noticed that’s no house keeping to gave us a service … found out that house keeping will no do any cleaning no matter how many night u stay … u less u ask for !! First time in my life No room house keeping !!

Business Friends

10/10

Exceptional

21 Jul 2026

Asia

The room was nice especially with it being an extended stay. Convenient to Canal St & Bourbon. Will def be back

Partner

4/10

Poor

20 Jul 2026

Mak

Check in and out was easy. room was clean for the most part.
valet parking is useless and overpriced, it's best to try and find parking in the parking garage next door. the parking garage is $30 for a day, extremely tight, smells like urine and poop, elevators don't work, stairs only to go down, you have to walk all the way around to get up to the upper levels.
the hotel room was spacious, very small bathroom though. breakfast was bland, cold and very slim choices available. there was multiple times that the whole room smelt like weed, which was very unpleasant. they only supplied 2 sets of towels, even though the room could sleep 4. but it's not very far from bourbon st, within a walkable distance. you get what you pay for.

Partner

6/10

Pleasant

19 Jul 2026

Estelle

The 1st room 1212 was dirty tubs was nasty we ask to be move to another room it was ok but someone wig or hair piece was left on the floor by the TV we was there for 6 days we someone to come collect the garbage twice nobody came I went to the front for toilet paper there was 2 people there one was dealing with someone elsa the other didnt help then when he was done he went to get the tissue but stop to answer he text messages if they was talking you had to wait till there conversation was done we ask for garbage bag the told us we had to wait to someone bring it up to use the lady who was there when we checked in at 1am she was so very helpful we know alot was out of her control but she did what she can to help us

Friends

2/10

Poor

19 Jul 2026

James

What

10/10

Exceptional

19 Jul 2026

James

Clean

Family

10/10

Exceptional

18 Jul 2026

Lesli

The staff was absolutely wonderful, so helpful and kind. The room we stayed in was clean except in the shower. The non slip mat has mold under it and mold in the grout in the shower. Everything else was great, downfall was no pool, all hotels in the south should have a pool because summers are brutal.
Breakfast was good and constantly being replenished with more as food ran out, there was a good variety.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Cherelle

The room was clean and loved all the appliances they had. It was very helpful to have a full fridge! The location was amazing as well. It was a short drive to just about everything ! There were even great food places near by . The hotel does seem to be downtown so just be aware of your surroundings if walking . We didn’t use the valet parking because it was way too expensive but there is a public parking lot right next door that is way more affordable. Overall this was a great hotel and will definitely stay here again!!

Family

10/10

Exceptional

18 Jul 2026

Arian

The people were nice and friendly. My room was impeccable too.
Nothing went wrong. Keep it up, you guys nailed it.

Family

2/10

Poor

18 Jul 2026

Cecilio

Mala recepción, (fue una sola mujer de tes morena) impaciente, incapaz de entender el español, engreída.
Sugiero que capaciten a su personal con el buen servicio al cliente, el traductor es una opción para quienes no sabemos inglés y deberían de apoyar con eso porque el servicio es pagado, no regalado.

Partner

10/10

Exceptional

17 Jul 2026

Jacob

It was all around a really nice place to stay.

Partner

10/10

Exceptional

17 Jul 2026

DOROTHY

I like everything but one of the front desks people made me feel very uncomfortable she had seen me and my dogs that morning when I left to go bring them to the groomers and when we returned she asked me do I belong there do I have a key my keys card was in my hand to open the door but it was already opened when I walked in and when she done that really made me uncomfortable because she had a nasty attitude towards me I would have loved to have reported her but I had so much on my plate to even try.

Family

10/10

Exceptional

17 Jul 2026

Alfonso

Great location and staff; parking can be an issue.

Family_with_children

10/10

Exceptional

16 Jul 2026

Yuan

Spacious, clean, convenient, comfortable, we like it here. Also they have good breakfast

Friends_and_family Family

2/10

Poor

16 Jul 2026

Yasmin

I understand that it was completely my mistake for forgetting my physical card, and I respect the hotel’s policy regarding the security deposit. However, what really disappointed me was the way some of the staff treated me.

Not everyone was rude, but one employee in particular interrupted the colleague who was helping me and was visibly annoyed. Instead of treating me like a paying guest, I felt like I was being treated as if I were asking for a free room.

When I asked if there was somewhere I could charge my phone, she simply pointed without saying a word or showing any kindness. A little empathy would have made a big difference.

In the end, I was fortunate enough to find someone outside the hotel who was willing to help me by using their card for the security deposit.

I’ve stayed in hotels with much worse rooms, but the staff was always kind and respectful. Good customer service matters, and unfortunately, this experience has made me decide that I won’t book with this hotel company again.

Self

10/10

Exceptional

16 Jul 2026

GERQUETTA DAMETRIA

Everything about this hotel is absolutely amazing! ALL the staff are professional, pleasant - just exceptional! From the front desk, cooks, housekeeping - everyone has been great! Special shout-out to Juanisha Walker and Maci!

Self

10/10

Exceptional

13 Jul 2026

Innoscent

Rooms are nice and breakfast was ok.

Friends_and_family Friends

6/10

Pleasant

13 Jul 2026

Candice

The room wasn't very clean, stains on the floor & couch. The room was setup a little strangely & one of the TV's didn't work. Parking is very convenient.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Candice

The room didn't seem very clean. Stains on the floor, grime on the couch etc. The bathroom amenities had not been refilled. We contacted the front desk & requested a refill but it never came. Eventually, we grabbed one of the hospitality staff members & requested the hand soap to be refilled. Additionally, one of our TV's were not operational. Parking near the hotel was very convenient & less expensive than other options. Overall, the stay was ok but not great.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Gia Bao

Not a big fan of the neighborhood, but everything else was amazing

Partner

10/10

Exceptional

12 Jul 2026

Donell

I thoroughly enjoyed my stay. The room was very spacious very clean, quiet and cozy.
The location was excellent. Very short walk to Bourbon St., Riverwalk and all the cool things in New Orleans.
The staff was amazing, always friendly, always laughing and always willing to help
I enjoyed the breakfast in the morning great choices.
I am looking forward to my next visit to New Orleans in November and I will definitely be looking at this hotel as an option.
Thank you,

Donell Morgan

Self

8/10

Excellent

11 Jul 2026

Dr Kateresea

Good for families

8/10

Excellent

11 Jul 2026

Kriston

The front desk staff is funny and cool. I enjoyed my stay and the room was clean and large. It was also safe because at all times of the day, the main door required a key card as well as the elevator. Where they lost points was the 4pm check-in compared to the normal 3pm and even an option for early check-in. The air conditioning only went to 65 and I wanted to go cold. Lastly, I did not receive any towels during my stay and I went to the front desk and requested towels, but housekeeping was at my door to promptly clean the room for checkout…strange. I would recommend the property due to safety and proximity to bourbon and safety.

Friends

10/10

Exceptional

11 Jul 2026

Matthew

What s wonderful experience. First time staying in a Sonesta SE suite. Will definitely book again. Awesome breakfast buffet.

Family

6/10

Pleasant

11 Jul 2026

Carlos

Affordable, no hot water, low water pressure a stain on my sheet, friendly staff and close to walk to Canal and main areas.

Friends

6/10

Pleasant

11 Jul 2026

Trevor

If you’re looking for an affordable place, then it’s okay. My toilet seat and carpet were pretty dirty. Everything worked fine in the room and the staff were all nice and helpful, but don’t expect a super clean and high end experience. The best thing going for this place is that it’s affordable and walkable to a lot of things in New Orleans.

Self

8/10

Excellent

11 Jul 2026

fidel

Rooms where clean with good layout. Nice to have complimentary breakfast everyday.

Self

10/10

Exceptional

11 Jul 2026

Philippe

Notre chambre était propre et tranquille. Le déjeuner était parfait sous forme de buffet. Il y en avait pour tous les goûts (œufs, yogourt, crêpe, céréales…). Aussi l’hôtel est près du French Quarter à pied et la plupart des transports (autobus, tramway) passe à 2 minutes de marche l’hôtel. Le personne de l’hôtel est avenant.

Partner

6/10

Pleasant

10 Jul 2026

Tony

Valet parking was a nightmare

Family_with_children

10/10

Exceptional

10 Jul 2026

Ida

Everything was great!

Friends

6/10

Pleasant

09 Jul 2026

Sakina

The room was outdated. The staff was nice and there were plenty of options for breakfast. Parking was confusing. Location was ok; it was far from everything but it wasn't the best neighborhood.

Family_with_children

10/10

Exceptional

09 Jul 2026

Peatra

Upon arrival staff were very friendly and helpful with a smile. Parking is a little expensive at all hotels but they will direct you to less expensive good ones close around the hotel. Do not park at garage next door(scammers). I booked here because of the suites with the kitchen & roomy. Definitely my home away from home & security is excellent. No key , no entry 24hr guard on duty.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Sonia

We only spent a night but the room was very spacious and had everything. Best spot if you will be staying for more than 3 nights. Accessible to most places in the area. Safe location too!

Friends

4/10

Poor

08 Jul 2026

Leron

The room was old the shower had half a glass so water got everywhere when taking one. The bathtub was chipped up and stained. The shower head was rusty. The carpet smelled! Everyday trash was in the hallway for hours.

Partner

10/10

Exceptional

07 Jul 2026

Michelle

Very impressed with the quality of the hotel for the price

Partner

10/10

Exceptional

07 Jul 2026

Rodrico

Nothing

Family

2/10

Poor

07 Jul 2026

Saterian

The front desk manager Ju

2/10

Poor

07 Jul 2026

Claudia

Staff was terrible not helpful at all

Partner

4/10

Poor

07 Jul 2026

Tina

I did not enjoy it! I always stay at the Sonesta! I don’t know if I should try the one in Chicago for my birthday….highly disappointed

Partner

10/10

Exceptional

06 Jul 2026

Liliana

Perfect location, clean, good customer service.

Friends

10/10

Exceptional

06 Jul 2026

Morgan

We loved the stay!!! Great location!

10/10

Exceptional

06 Jul 2026

Jeffrey

Staff was great and they were very helpful with making sure my stay was great!

Business

10/10

Exceptional

05 Jul 2026

Travis

The Hotel was very nice just did not like the parking.But overall very nice I different would visit it again

Partner

10/10

Exceptional

05 Jul 2026

Shandyra

Everything was amazing

Partner

8/10

Excellent

05 Jul 2026

Lorenzo

Really wish the elevators worked from the garage . I don’t maybe it could’ve been because of the room keys were used to operate the elevators. But overall I truly enjoyed my stay

10/10

Exceptional

04 Jul 2026

Brandi

I was greeting by a very difficult manager I was told it’s extra for early check-in, which was never disclosed. When I did get checked in they stated all higher floor rooms were still dirty and I was forced to stay in a room on 3rd floor with windows facing a parking garage in which people could look directly into my unit. The property was nice and the valet gentlemen was a great help. Location was good, But again manager wasn’t accommodating and had a very bad attitude.

Self

10/10

Exceptional

04 Jul 2026

Destiny

Staff

10/10

Exceptional

04 Jul 2026

mohamed

Very clean .the staff are helpfull and nice.Breakfast good every think was wonderful.

Friends_and_family Family

4/10

Poor

02 Jul 2026

Albert

Parking garage next to hotel charged almost as much per night as the hotel.
Hotel staff pointed out that the parking garage was not affiliated with the hotel.

Partner

10/10

Exceptional

02 Jul 2026

Krystal

Loved having the space and breakfast was great.

Family_with_children

10/10

Exceptional

02 Jul 2026

Kimberly

Staff was very accommodating, friendly and helpful with getting around the town. Our room was very cozy, comfortable and had everything we needed. Slept like a baby. Breakfast was wonderful with a different variety of foods each day. Enough food for everyone. Staff kept the dining room, kitchen very clean and friendly.

Family

8/10

Excellent

01 Jul 2026

Patrick

.

10/10

Exceptional

30 Jun 2026

Sheilita

Very clean and friendly staff

8/10

Excellent

30 Jun 2026

BEVERLY

Suite with two bedrooms very nice. Plenty of room for everyone

Advertise for pool but there is no pool.

Family_with_children

2/10

Poor

29 Jun 2026

Cheri

I had an issue with blood on my bedding. They attempted to cover it up, but I found the blood on the sheets. I was told that the manager would refund my money and would call me, but that hasn't happened. I was informed she would be at work today, but she is not, and they cannot tell me when she will return. I am beginning to think they are trying to avoid addressing this issue. I have pictures of the blood on the bed. As a nurse, I know this is not safe at all. I really hope I do not have to seek legal action over this matter, as it has put my health at risk. I am concerned about the health risks involved.

Friends

10/10

Exceptional

29 Jun 2026

Yucheng

good

6/10

Pleasant

29 Jun 2026

Andres

The carpet had stains, the cabinet doors were falling off their kitchen and the access to the shower required you to crawl over the toilet.

It literally looked like the backrooms, but the bed was good.

Family

8/10

Excellent

29 Jun 2026

latoya

Ok

Partner

10/10

Exceptional

29 Jun 2026

Brenda

Clean room and helpful staff.

Friends_and_family Family

2/10

Poor

28 Jun 2026

Kaitlynn Renee

Do not book this hotel. I booked and paid in advance just to get to the property and they were full booked/sold out and weren't able to accommodate my reservation. It worked out for the best because the hotel area was dirty.

Partner

2/10

Poor

28 Jun 2026

Janet

Breakfast was good, but courtesy of staff was disappointing. Mattress cover was dirty. Was given sheets that didn’t fit the mattress and they didn’t come replace them.

10/10

Exceptional

28 Jun 2026

Elda

The 2 bedroom suite was large with a full kitchen. It also had two full bathrooms. The kitchen had a stove/oven , microwave, large refrigerator with freezer. Dishes, cups and utensils also available. Large walk-in closet. The beds were comfortable and smelled clean. Living room is spacious with a kitchen table and four chairs and pull out sofa. One large screen tv in the living room and one tv for each bedroom. The third floor has a huge beautiful outdoor patio with lots of seating. The staff is very helpful. Valet parking was a little expensive, about 50 dollars per night. The complementary breakfast was great with lots of bacon, eggs, pancakes, waffles, cereal, different breads, coffee and juices. Downtown is only a minutes walk We will definitely stay again.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Mary

I enjoyed my stay. But Valet Parking needs to improve. The wait was too long

Self

10/10

Exceptional

27 Jun 2026

Robert

Clean room front desk they was amazing. Breakfast was good

10/10

Exceptional

27 Jun 2026

Verlean

Great

Self

8/10

Excellent

25 Jun 2026

Dominique

Decent hotel for the price and to have a full kitchen. I will say it does needs some upgrades like be carpet and some of the outlets didn’t charge as good but overall I had a good stay.

Friends

10/10

Exceptional

24 Jun 2026

latonya

very clean was very impressed with the room

Family

8/10

Excellent

24 Jun 2026

ANTONIO

it was nice for the cost

Self

8/10

Excellent

23 Jun 2026

Claude

Overall my experience was pretty good. I have no problem recommending the property and I would stay there again. My only negative critique would be that some of the younger staff at the front desk should be aware that people are always watching them and that they need to pay attention to detail.
An example would be that