Name: Virgin Hotels New Orleans
Address: Baronne Street, 550, New Orleans, 70113, US

10/10

Exceptional

06 Aug 2026

Jessica

Hotel is nicely situated in the warehouse district. Fairly quiet area. Staff were really nice. Rooms are comfortable. But there are some oddities. My colleagues and I each had different rooms. None of them had hand soap? I had to request some and a basket of small bars was left in my room for me. But just odd. The layout is also a bit odd. I had to take some business meetings from the room. You have to cover the sink behind you with a curtain to hide it - but that’s where the light comes from. The shower is in one room. The toilet in another. The light automatically goes on even if you don’t want it to. For a luxury hotel, it just feels off.

Overall the property is beautiful. The coffee shop is great. The restaurant and bar are beautiful. The rooftop pool is not much bigger than a soaking tub but people didn’t seem to mind. The public toilets were having issues but the staff directed me to another set on another floor I could use. (I had checked out and returned to get my luggage).

I would stay again and recommend - as long as you are aware of the quirks that come along with the rooms.

8/10

Excellent

06 Aug 2026

GUY

Room was well set up and gave us a nice feeling

The staff was my only issue. The elevator was not accepting any room keys to go up in the elevator. there was 2 couples and we asked one of the workers if he could assist us he advised us to talk to the desk personnel. The desk was dealing with an irate customer (from what I could see, she did handle it well). Once she was done we explained the issue then she had the man (the one we asked earlier for assistance) he came over to our group (now 4 couples) and he used his master key to get us to our floors. He could have saves us 10-15 minutes if he just used his key earlier.

8/10

Excellent

06 Aug 2026

Bryan

Nice hotel with great beds and pillows, and helpful staff. Two notes to future visitors: The pool is tiny and often full. More important, the location is a but far from Canal Street, the French Quarter, Harrah's, etc. Just be prepared to do a lot of walking if those are your primary interests.

6/10

Pleasant

04 Aug 2026

MELISA

The hotel is nice and in a quieter neighborhood which was great. The only this which soured our mood at the end was a food charge which we never ordered or got delivered to our room. When we asked them to make it right, they said they would take it off and send the correct bill. The 2nd time the bill still had the charge. Tried to email them but they never replied back. A bit of a disappointing end to an otherwise good stay.

10/10

Exceptional

02 Aug 2026

Samantha

A very clean and chic establishment! Very centrally located and a great stay. Would totally stay here again!

10/10

Exceptional

31 Jul 2026

Carolyn

Loved the vibe at the rooftop pool.

2/10

Poor

31 Jul 2026

Maria angela

La gente discrimina mucho a los hispanos, no me gustó, eso es definitivamente imperdonable y bueno con eso te lo digo todo no lo recomiendo muy mala experiencia no tienen parqueaderos, me cobraron dinero extra y hasta el día de hoy no me lo regresé

10/10

Exceptional

28 Jul 2026

Kenneth

The location was great and the staff was very good and professional

10/10

Exceptional

26 Jul 2026

Janea

The room was awesome!

10/10

Exceptional

25 Jul 2026

Crystal

We enjoyed the ambiance and amenities of the hotel. The staff was professional and knowledgeable. We enjoyed the restaurant and roof top pool. They had a dj and watched Spain win! The room was clean and has abundant of beverage options!

8/10

Excellent

23 Jul 2026

Shardae

Beautiful hotel but very small pool. It becomes very crowded when day passes are being sold for non hotel guests

4/10

Poor

23 Jul 2026

Emily

My room was not what i thought it would be. Shower was dirty and had stains and crust around the shower head . I brought my dogs and it says that they’re free but they charged me $100 nonrefundable fee for them and the room was so small. I just couldn’t get comfortable kind of ruined. My experience. Staff was really nice very accommodating to my dogs they gave them treats all the above. I just hated the room the shower it just was not good. It was too small and it was expensive. The drinks were super expensive and very strong super strong. There is no like heavy breakfast to be served room service it’s just like smaller items.

Partner

10/10

Exceptional

23 Jul 2026

Juan

Loved this place. Clean room with a very cool, modern look. Loved the red, stocked fridge. Also liked how the lights automatically turned on and off when you passed by. Friendly staff with a full bar and waiting area. I definitely recommend this place.

10/10

Exceptional

23 Jul 2026

Nikki

Great stay

10/10

Exceptional

21 Jul 2026

Georgette Synade

Very clean hotel, stunningly furnished, with a beautiful city view on the rooftop.

Self

10/10

Exceptional

20 Jul 2026

Jena

Great tech in room, great mini bar, great pool too. Loved it so much there!

10/10

Exceptional

20 Jul 2026

Tracy

Love this hotel!!! I am local and love my weekends at the Virgin Hotel!!!! Always a good time.

Self

10/10

Exceptional

19 Jul 2026

Asha

My favorite hotel!!

Family

10/10

Exceptional

18 Jul 2026

Javon

100% customer service

Partner

10/10

Exceptional

18 Jul 2026

Taryn

I would stay here again in a heartbeat! The decor is so stylish I briefly considered redecorating my entire house. The room layout was smart, comfortable, and made so much sense that I found myself wondering why every hotel doesn’t do it this way. The staff was genuinely friendly, welcoming, and helpful without ever feeling over-the-top.

And the lattes? Starbucks isn’t even in the same league. After one sip, every chain coffee shop suddenly felt like a compromise.

The whole hotel has a fun, vibrant vibe while still feeling relaxing and comfortable. If you’re staying in New Orleans, do yourself a favor and book here. Your only regret will be having to check out.

Partner

10/10

Exceptional

18 Jul 2026

Lakimverly

BEAUTIFUL, GROWN, AND SEXY…… Simply Vibes it was relaxing and invigorating the drinks were excellent the Bartender Sergí was AMAZING, The Hostess Whitney was warm welcoming and kind from day one, and The Bellhop I believe his name was Christian (I hope I got it right) was beyond helpful and had such a wonderful spirit it was nice to receive that energy while on vacation…. The Hotel was SUPERB but The Staff make it a Home away from Home……

Friends

10/10

Exceptional

17 Jul 2026

Ashleigh

I had another amazing stay at Virgin Hotels while celebrating my birthday in New Orleans with my friend! This was actually my second year celebrating my birthday here, and once again, they did not disappoint.

The hotel is spotless, beautifully designed, and has such a great atmosphere. The rooftop bar has delicious food and drinks, making it the perfect place to relax and celebrate.

The valet attendants were excellent, especially the kind gentleman who greeted us with such warmth. The front desk team also provided exceptional customer service from check-in to check-out, making us feel welcomed throughout our stay.

My room was beautiful, comfortable, and peaceful—I slept so well! Thank you, Virgin Hotels, for helping make another birthday celebration so memorable. I can’t wait to come back again!

Friends_and_family Friends

4/10

Poor

15 Jul 2026

Whitney

We checked in on 7/11/2026. We had a Chamber Suite. There was water leaking from someplace in the bedroom and bathroom. After talking to the front desk several times, I received a text message the night before we were to check out that they would move us. Mind you I had been using towels on the floors so not to walk in water. I went to the front desk at 8:00pm and told them we wouldn’t be moving since we were leaving the hotel before 6:00am. She stated they had never had problems with room 1011 in the past but that is clearly not correct because the tile is lifting and chipped. I cut the bottom of my foot on the broken edge. I asked for extra towels to cover the floors. The compensation was a $30 amenity fee discount. The restaurant was great for a late night meal, but there are many other place nearby I would choose next time.

Business

10/10

Exceptional

13 Jul 2026

Paul

I thoroughly enjoyed my stay at this hotel. It is stylish and different than other hotels, and I thought it was in a good location - far enough away from the quarter that it felt quiet, but close enough that you could walk there in 10 minutes. The staff were so friendly and helpful as well.

Self

10/10

Exceptional

12 Jul 2026

tyjaree

Everything was beautiful, super clean,staff was very friendly will definitely be returning.

Partner

10/10

Exceptional

11 Jul 2026

Liza

Great

Friends

6/10

Pleasant

08 Jul 2026

Shanna

We usually stay here and everything is excellent. The check in was fast and friendly. I think it was something going on with the air

10/10

Exceptional

07 Jul 2026

Desmond

Everything was perfect, staff was great and professional

Partner

10/10

Exceptional

07 Jul 2026

India

Always a good stay at a Virgin property!

Partner

10/10

Exceptional

06 Jul 2026

Shameka

Parking was $60 a night but there was street parking. We opted not to park free on the street due to not knowing the area well enough. But if you stay go to Willie Mae’s down the street. It was a great location and close to several attractions so. If you’re looking for a nice girls trip or a weekend of fun I would recommend

Partner

10/10

Exceptional

06 Jul 2026

Desmond

The atmosphere and service was excellent, you will enjoy from start to finish A plus

Partner

10/10

Exceptional

03 Jul 2026

John

Room was perfect

10/10

Exceptional

03 Jul 2026

Tina

This hotel was nothing short of amazing! From clean rooms, beautiful decor, excellent customer service and so much more. There was live music and an amazing pool area that added to this wonderful experience. Loved every moment.

Partner

10/10

Exceptional

01 Jul 2026

Fallon

The room was clean, great location, friendly staff

Family

10/10

Exceptional

01 Jul 2026

olga

Great hotel, awesome staff!

Friends_and_family Family

8/10

Excellent

01 Jul 2026

Erika

The mini bar was anticlimactic.

Partner

10/10

Exceptional

30 Jun 2026

itay

Very nice hotel, perfect location.

10/10

Exceptional

30 Jun 2026

Rodney

Bartender was amazing , very knowledgeable

Partner

10/10

Exceptional

30 Jun 2026

Carl

Great location. Nice clean room and very helpful staff

Partner

10/10

Exceptional

29 Jun 2026

Evan

Great stay

10/10

Exceptional

28 Jun 2026

Rahsaan

My experience there was off the charts. I was treated like a VIP from the outset until checkout. I was there for only one night yet the front desk agent made sure I understood what amenities I had and their availability to assist me whenever I needed them. The products used in their suites were phenomenal. Definitely first class experience!

Self

10/10

Exceptional

28 Jun 2026

Angelica

The hotel was great and the staff were super helpful. My only issue was the incredible pool area and rooftop. I enjoyed the event on Juneteenth but since the pool is so small it made it hard for me and others to enjoy it because there wasn’t enough room or chairs for hotel guests. It’s so popular so not sure it’s an issue that can be solved but it’s worth noting.

Friends

10/10

Exceptional

28 Jun 2026

Denesha

Excellent choice in a hotel.. will be booking again!

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Amanda

Wondering visit, coming back again!

Roof top pool, great room, friendly staff 10/10

10/10

Exceptional

26 Jun 2026

Daniel

Definitely book this hotel — it is worth it, especially if you can get it in the $100-$190 range per night. It’s a beautiful hotel, the bed is super soft, amenities are updated and nice. The rooftop was great and the bars were great, the food was solid too. Good location. One of the staff members came off a bit rude, but it was most likely due to how busy they were at the time. One of the bartenders was an ***hole though, which wasn’t the best experience as we were celebrating a special occasion. Vonn at the front desk was amazing!

Partner

10/10

Exceptional

22 Jun 2026

Suzanne

Our stay was amazing. The vibe is really cool, and the staff was very attentive. The only down side is that they allow local residents to buy passes to the pool - which is fairly small - and when we tried to use it, it was essentially full to capacity. There was no seating and the pool was literally elbow to elbow and the music was blaring! Certainly not a leisurely way to relax.

Business Friends

10/10

Exceptional

22 Jun 2026

Hans

Great place and the staff very friendly.

Partner

6/10

Pleasant

21 Jun 2026

Krisna

Front desk check it staff was horrible a d house keeping never came to the room

10/10

Exceptional

21 Jun 2026

Kamarin

I absolutely loved the location and the hotel! It’s definitely one of the nicer hotels if you’re looking for cleanliness, as it’s just a short walk to Canal Street and the French Quarter (if you’re up for some walking). The hotel is always hosting events, so it’s lively during respectable hours. And the staff was incredibly friendly and accommodating!

Partner

10/10

Exceptional

20 Jun 2026

Bobbie

Staff and Valet were very Professional, Nice and Helpful! Hotel clean and modernized. I will definitely stay here again!

Family

10/10

Exceptional

20 Jun 2026

Robin

The room was immaculate. We just had to keep contacting the front so that they can clean our room. The service was good. The drinks were good. They took off the past sellers off their food menu so their food menu at the rooftop of the pool. It’s really whack they took off the hot wings and the burgers things that would sell. They need to put that back on just a little FYI all the amenities were great except for the TV. It had a black line through it. It really wasn’t working. it kept disconnecting but other than that it’s a good stay. It’s a clean stay. It’s a calm place. It’s close to everything. I do recommend.

Friends

10/10

Exceptional

18 Jun 2026

Analie

Great property, rooms very comfortable and well designed . Liked having the shower separate from the toilet area. The location of the hotel was great!

Only things to improve: quality of the bathroom towels and quality of the toilet paper. Would have also appreciated having a shower cap as an amenity in the bathroom.

Partner

10/10

Exceptional

16 Jun 2026

Samuel

Great and close to everything!

Self

10/10

Exceptional

16 Jun 2026

Amanda

Clean room

Partner

10/10

Exceptional

15 Jun 2026

Courtney

First time staying here and won’t be my last! This is my new favorite hotel in Nola! Room is very spacious and clean! Staff was very friendly as well! I look forward to staying here again!

Partner

10/10

Exceptional

15 Jun 2026

Anthony

An outstanding hotel. My wife and I celebrated our birthdays here, and everyone was courteous and helpful to us. The food and beverages were exceptional, and the rooms were maintained to a high standard. We look forward to staying at more Virgin hotels in the future.

Partner

10/10

Exceptional

15 Jun 2026

Jess

Room was clean and drinks were great!

6/10

Pleasant

14 Jun 2026

Anna

The hotel is very modern and clean, but the atmosphere is definitely not kid-friendly

Family_with_children

6/10

Pleasant

14 Jun 2026

brooke

The hotel is a Boutique type hotel, very Vibey with the David Bowie pictures and the guy in the bunny costume (if you stay, you’ll see it). The rooms are really cute with the old style little refrigerator and the best stocked bar I’ve ever seen in a room. As far as food goes, I would not recommend eating here. You are in New Orleans! Go elsewhere as this food is nothing special. The rooftop bar and pool are really nice, but if you get too many people up there, you are not going to want to get in that pool. It’s small and by the time we got up there they were probably 100 people on a Sunday night and the pool looked very murky. And the bartender seemed very overwhelmed and not friendly at all. *****On the flipside, the BEST employee at the hotel is Chris who works in valet! He is so friendly, helpful and just a downright nice guy. I hope the hotel knows how lucky they are to have him and he should be utilized elsewhere with that outgoing, charismatic personality! He made up for the murky pool and the less than great dining experience.

10/10

Exceptional

12 Jun 2026

Tiffany

Loved the hotel. Vibes were so cute!! It was close by to mostly everything! Soft beds, great staff, and upstairs bar was great!

Partner

10/10

Exceptional

09 Jun 2026

Nelson

Excellent location. Very professional staff. On-site restaurant was a very good. And the rooftop pool/bar area is unrivaled in the City.

Friends

10/10

Exceptional

09 Jun 2026

Lucille

The area rug needed to be vacuum but otherwise it was very nice.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Christopher

Good location. Helpful staff. Good food. Spacious, comfortable rooms.

Friends_and_family Friends

10/10

Exceptional

08 Jun 2026

Merika

Room was super cute with lots of closet space and multiple mirrors and vanities. Shower and toilet and vanity were all separate. Only beef was with the hot water in the shower. It was not easily controlled and would cycle between scalding hot and freezing with little warning and was hard to regulate. Restaurant was delicious!

Self

2/10

Poor

07 Jun 2026

Gregory

This property was nice but all of the extra fees they charge you to stay there is ridiculous and for no reason at all

10/10

Exceptional

07 Jun 2026

Lauren

The property was extremely well kept and the staff was very friendly. There is a lot to do at the hotel itself so if you don’t want to venture out to food, drinks, coffee, music, etc, you truly don’t have to. A bit high in price ($307) for one of the nights we stayed, but if you want a place that allows you to take advantage of all that a hotel has to offer, this is a solid option. Plus the location in the CBD is great.

Partner

10/10

Exceptional

07 Jun 2026

Jewel

The staff was awesome, especially valley ISAAC. He was great so helpful whenever we had any questions concerning valet parking or anything for that matter ISAAC was on top of it for us even when he wasn’t working he was down the street at the other hotel he came down and we saw him and he still assisted us so I just wanna give a big shout out to him your Bar staff awesome we just had a great time. Thank you guys for the for the for the great time.

10/10

Exceptional

03 Jun 2026

Heather

Everything was amazing!! With the exception of all the fees and taxes not mentioned when booking.

Partner

10/10

Exceptional

02 Jun 2026

Ashish

Everything was awesome !!

Partner

10/10

Exceptional

31 May 2026

Michael

Everything was great

Partner

4/10

Poor

31 May 2026

Johnnie

While walking back from a restaurant, we witnessed a valet attendant driving our car while on his phone the whole time not even watching the road, which was very concerning and unprofessional.

We stayed at the Virgin Hotel twice, and unfortunately our second stay was completely different from our first. During our first visit, the staff was the highlight of the stay. The valet team helped with our luggage, engaged with guests, and created a welcoming atmosphere. The room was clean, the view was great, and although there was some mold in the shower area, the overall experience was positive.

Our second stay was extremely disappointing. Upon arrival, we struggled to determine where to leave our keys and whether valet service was available while several attendants stood nearby talking and offered no assistance despite seeing us with luggage. The front desk staff also seemed disengaged. In our room, we found stained sheets that appeared to have blood and urine stains, which was completely unacceptable.

We also visited the rooftop bar about an hour before closing, but staff made us feel rushed despite confirming they still had about an hour remaining before closing.

The stark contrast between our two stays—in service, cleanliness, and overall hospitality—left us very underwhelmed. Based on this most recent experience, I would not choose to stay here again.

Partner

8/10

Excellent

30 May 2026

Per

We had really good stay. The staff was great, from start to finish, and it was nice and quiet. However, the floors in our room had not been properly cleaned nor had the hallway carpets.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Jessica Marie

Beautiful hotel, friendly staff. Location is quiet, but within walking distance to all the action.

Partner

10/10

Exceptional

28 May 2026

Brad

Room was clean. Staff were accommodating and amenities were excellent. We would stay here again.

Partner

10/10

Exceptional

23 May 2026

Lydia

One of the best hotels we've stayed at for one of the best prices. Loved having the separate dressing room with a sink, and a separate bathroom and shower room. Comfy bed, clean, modern design, nice staff, easy enough public transit. Really solid stay.

Partner

10/10

Exceptional

21 May 2026

Clement

Loved the vibe and the staff were awesome. Rooms a little small but the decor more than made up for it.

Friends

10/10

Exceptional

19 May 2026

Armando

We didn’t request early check-in, but since our flight arrived early, the hotel graciously gave us our room immediately at no additional charge. The hotel had a great atmosphere, and every staff member we interacted with was incredibly friendly and welcoming.

The room itself was the best hotel room I’ve ever stayed in and far exceeded my expectations. There were also several great restaurants and grocery stores within just a couple of blocks, which made everything very convenient. The French Quarter was about a 10-minute walk from the hotel and was definitely walkable.

If I return to New Orleans in the future, I will absolutely stay at this hotel again.

Partner

6/10

Pleasant

19 May 2026

Shandrieka

The aesthetics of the hotel were very beautiful, stylish, and hip. The staff was nice, and the downstairs lobby bar had a fun atmosphere. Overall, the hotel itself was nice.

My only issue was with the room view. I booked a king room with a city view and was under the impression that I would at least be able to see the street from my room. Instead, the view overlooked the backs of other hotels and buildings, including air conditioning units and service areas.

I also didn’t think the minibar setup was necessary. The beverage fridge was stocked with bar items, which felt unnecessary, especially since there’s a grocery store and drugstore directly across the street in New Orleans. That space could have been better used for a microwave or an empty mini fridge for guests to store their own beverages and snacks.

The upstairs bar and pool area were nice but very small. If you want a good spot by the pool, you definitely need to get there early.

Despite those things, I still enjoyed the hotel and thought it had a great vibe overall.

Self

10/10

Exceptional

15 May 2026

Matthias

Modern, brand-new hotel in a great area, short walk to attractions and restaurants but away from noisy streets. Comfy bed and friendly staff. This is the second Virgin hotel I’ve stayed at and would recommend it!

10/10

Exceptional

13 May 2026

DEONNA

Cheers to Virgin New Orleans! Guest service was 5 stars, everyone from check-in, the bellman & doormen and bar staff were excellent.

The lobby lounge is very cool and the decor! The chamber room layout, amenities and the storage spaces were perfectly suited for the organized traveler.

Thank you for a pleasant and memorable stay.

Friends

10/10

Exceptional

12 May 2026

Andrea

Enjoyed my stay.

Pet

10/10

Exceptional

11 May 2026

Devin

Great location and absolutely wonderful amenities and staff. Very eclectic design and a wonderful in house restaurant and bar as well!

Friends

4/10

Poor

10 May 2026

Yujia

Our room had a broken refrigerator and there was no maintenance available. Although I’ve paid in full via Expedia, the hotel double charged the full room charge. Will not return and recommend.

Partner

10/10

Exceptional

08 May 2026

Michael

This was an outstanding hotel. Room large and well equipped. All staff friendly and welcoming. Well located, just a block from street car.

Partner

10/10

Exceptional

08 May 2026

Maguyaxelle

Clean rooms and kind staff. Definitely booking again

Partner

4/10

Poor

07 May 2026

Herve

Room was not clean, problem with AC and TV. Non expected charge at arrival (170 usd)

8/10

Excellent

05 May 2026

Theodore

The music in the lobby was so loud that neither the clerk nor ourselves could hear each other at check in.
The decorations, colors and furniture were as if Austin Powers had an interior design firm and decorated the hotel. Common area carpets and in room furniture looked like it needed to be cleaned. The curtains in our room had paint stains on them and the blackout shade was missing. We were told by staff that they were always breaking and wouldn’t be replaced. The staff, except for the valets, were standofffish and seemed to be afraid to interact with the guests. The hotel restaurant had a limited menu, much of which was not appealing. The Funny Library Coffee Shop’s hours were too limited as was the pastry selection. The bar staff was not engaging and the cocktails were average. Richard Branson is now in his 70’s. There’s no need to have pictures of him in each room from when he was in his teens. I would imagine if Jerry Jones of Dallas Cowboys fame had a hotel he’d do the same thing. The best part of the hotel is it’s location and the views but the rooms are small for what you pay.

Partner

10/10

Exceptional

04 May 2026

rachel

great location. amazing staff. great vibes. 3rd time staying here. will be back.

Friends_and_family Friends

10/10

Exceptional

02 May 2026

Lizeth

Nicely decorated, clean, great location.
Restaurant was not that great… but everything else was

8/10

Excellent

30 Apr 2026

david

They had a coffee shaop with pastries, vey nice enjoyed being on the patio.

Partner

10/10

Exceptional

28 Apr 2026

Rachel

The staff at the Virgin is top notch. Everyone is so helpful and nice. The rooms are very clean and super comfortable. The location is great…don’t miss the art galleries on Julia Street

10/10

Exceptional

26 Apr 2026

Mark

Great hotel! Bar in the lobby is a great spot to grab a drink before heading out for the night.

Friends_and_family Friends

10/10

Exceptional

24 Apr 2026

Gentry

I never have a problem when I stay at the Virgin Hotel New Orleans! It’s literally one of the best hotels in the city!!!

Self