Name: Loft 523 New Orleans
Address: 523 Gravier St, New Orleans, 70130, US

10/10

Exceptional

22 Jun 2026

JALICIA

I thoroughly enjoyed every aspect of my stay here! The location, amenities, and features were all top-notch, and the bed was incredibly comfortable. The staff were extremely helpful and nice. Love it here, will definitely book again.

Partner

10/10

Exceptional

17 May 2026

Joseph Saverio

Yes

Partner

10/10

Exceptional

17 May 2026

Michael

This is the best stay ever. High ceilings as well and spacious.

Self

10/10

Exceptional

17 May 2026

Damon

Great little spot. Will definitely come back again

Partner

2/10

Poor

15 May 2026

Brandon

The building looked vacant and no staff. Website shows another hotel across the street. Furniture was awful. Left right after check in and went to another hotel.

Family

8/10

Excellent

31 Mar 2026

dana

The loft rooms were big and beautiful. One thing i didn’t like is everything like bar and restaurant was at the sister hotel around the corner . And if you want parking with them it is all done at sister hotel. One upgrade all the rooms needed was to put mini fridge and microwave in the rooms . These are a necessity when traveling. On the good side the syaff was very friendly , very helpful. I would definitely stay again .

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Sarah

The bed was very comfortable, front desk staff were helpful, and I LOVED the artwork in the lobby!

Partner

8/10

Excellent

29 Mar 2026

Chris

The room wasnt the room shown on the website when i booked the room. Once I arrived the tv didnt work and the shower sprayed everywhere but down.
But overall nice place

Partner

6/10

Pleasant

16 Mar 2026

John

The property has many cool looking features about it. It's a great renovation of the space, and the rooms look very cool. We had a deck which was a nice feature, but the furniture on it was in rough shape, our tv had been damaged so basically unusable, the door did not open/close well so you had to slam it with your shoulder, and the toilet refill mechanism made a constant filling noise and needed replacement. The staff were very nice and helpful, but clearly some issues need tending to.

Friends_and_family Friends

10/10

Exceptional

15 Mar 2026

Danielle

The shower and A/C could have been more effective but overall, the stay was wonderful! The hotel and room was clean and comfortable. The staff were excellent. We truly enjoyed our stay.

Partner

10/10

Exceptional

09 Mar 2026

Toni

Nice quiet and was walking distance from everything in the CBD I’m a local and I loved it for a quick little get away. The tub was the true staining star. Love the huge mirror and studio lights

Self

2/10

Poor

08 Mar 2026

Shelbi

Pay the same or less and stay somewhere nicer. First, the room I booked was NOT what was pictured. Looked nothing like it. Every room advertises a pic of a big bathtub in their listing but ours didn't come with one even though that was the main reason I booked it. The bathroom was pretty gross. It had this gross black stuff all over the mirrors. Half the towels were stained. And the shower head was trash. It also takes forever to get hot water. The room has a mini fridge but no microwave. The floors are broken concrete. You can't roll the window shades to look out which is fine because the \"city view\" is an alley with a dumpster. The mattress was hard as a rock. The tiny tv they have in the rooms are one the side of the bed instead of in front of it. Literally the ONLY good thing were the pillows. They were fluffy. I tried reaching out to staff 3 times during our 2 night stay and got nothing. And there's no staff there the majority of the time so no one to speak to directly. I was so excited for our stay based off the pictures but pretty much all of it were pictures of their main hotel. This hotel is the side chick/great value version of the main hotel. It was also advertised that you get $130 in tour credits with your reservation and that's not true. We never received anything and when I reached out about it all I got was crickets. Me and my husband were so disappointed. We love visiting New Orleans & this trip was to celebrate our anniversary so it was a huge let down.

Partner

6/10

Pleasant

07 Mar 2026

Deborah

Pros and Cons:
First Pros: location, clean and spacious room.
Cons: Check-in instructions were missing from Hotels.com (screenshot available).The hotel's front door was locked and no one was in the lobby. Check-in instructions would have stated check-in is 1/2 block away at another hotel. The staff did not answer the phone after repeated calls for assistance. Another guest leaving Loft 523 told us where we needed to go for help.
2nd issue - assigned room 1: no window coverings for privacy or to darken the room for sleep. They moved us to another room.
3rd issue: 2nd room had window covering for privacy, but did not block the street light at night nor the morning light at 6am.
4th issue: 2nd room's shower and tub both needed repair. The shower heads came out as a mist with no downward direction (clogged). Upon check-out, I advised the front desk clerk to have maintenance attend to the bathroom issues. We dealt with the inconvenience as we did not want to move to a 3rd room (assuming one was available)

Partner

6/10

Pleasant

05 Mar 2026

Daisuke

The noise from the street—beeping garbage trucks early in the morning, incessant car honking, late night drunkards yelling and cursing—all conspire to keep you from getting a restful sleep. The room bizarrely only had sheer curtains which not only prevented privacy , but also contributed to lack of sleep.

Self

6/10

Pleasant

22 Feb 2026

Delta

There was absolutely no staff in the hotel. Literally no one. You have to check in at another building. Smells stale and no ac in the hallways. There’s only 2 temperatures of water. Boiling or ice. I hope you have 2 hours to wait to fill the beautiful tub. I was able to find a bottle of wine behind the empty bar so that’s a plus. Either use the complimentary slippers or make sure you have your life alert ready when you fall in the bathroom because there will be no one to hear your yelling for help. The only two things you can watch on the TV from the 80s was old reruns of Soap and infomercials. Def not worth what I paid.

Partner

8/10

Excellent

21 Feb 2026

BINGHAM

Yes and yes

Partner

8/10

Excellent

19 Feb 2026

Karla

The room was very spacious and clean. There was no dedicated staff at the location, but the staff from the International House hotel took care of everything seamlessly.

Partner

6/10

Pleasant

24 Jan 2026

Jermaine

Room was like a studio apartment. It was pretty chill and cozy actually. Only setback was no one being at the front desk most of the time and having to check out at the main hotel down the block. It was a decent room overall tho

Leisure Family

6/10

Pleasant

18 Jan 2026

Romayne

The shower doesn’t have warm water let alone hot. Bathroom door wouldn’t shut. Room layout needs better set up. No staff. Was given a washcloth that looked like it been in a war.

Great location and room size but the above weights more.

Leisure Family

10/10

Exceptional

18 Jan 2026

Jessica

👍

2/10

Poor

07 Jan 2026

Dmitry

we got the room that was smaller and did not had a bathtub, even though we deliberately asked for it. front desk stuff was extremely rude and said it's not his problem, before starting to curse at me and my wife. the worst experience we ever had in hotel. DO NOT RECOMMEND STAYING THERE!

2/10

Poor

22 Dec 2025

Howard

The advertised coffee service was across the street, and always cold, no matter what time. The rooms were never cleaned properly, no matter how many times we requested. We were told \" due to low booking level, there is no housekeeping in the afternnoons. I would never stay in this hotel again, or recommend it to anyone.

Leisure Family

8/10

Excellent

07 Dec 2025

Luke

Spacious room, could use more light in bathroom

Leisure Partner

8/10

Excellent

02 Dec 2025

Tiffany

There isn't a bar/lounge area at the Loft as advertised. Needs actual signage. Overall, nice area.

Leisure Partner

2/10

Poor

23 Nov 2025

Jaclyn

No hot water, bathroom light out, no coffee, ran out of tp, so much noise from hall/other rooms/outside. Didn’t sleep at all.

Business

4/10

Poor

23 Nov 2025

Jean

Thermostat was for decoration only

Mattress was hard-thought about sleeping on
The floor
Plumbing LOUD-heard showers and flushing all night long

6/10

Pleasant

22 Nov 2025

Christopher

Plumbing was iffy. I like the industrial look but I wouldn’t want to stay there longer than overnight.

10/10

Exceptional

10 Nov 2025

Robyn

We actually stayed in their sister hotel, International House Hotel due to water issues and it was lovely.

Partner

4/10

Poor

09 Nov 2025

Dustin

The pictures on hotels.com where miss leading, it was pictures of the other property. Even at check in i felt i was being a burden to them upon check in. The TV on the room wasnt working, half the lights in the room wasnt working. I put in for a call and it took an hour and a half for someone to fix the tv. No one at all at the front next to help for abthibg. And the bar wasnt even there hourhand a half for someone to fix

Business Partner

10/10

Exceptional

05 Nov 2025

Shanola

Staff very courteous

Business

10/10

Exceptional

03 Nov 2025

Matt

Great

10/10

Exceptional

03 Nov 2025

Darlene S

I love the room it was perfect and the tub was awesome!!

Partner

8/10

Excellent

12 Oct 2025

Elmer

Great room, it was clean. Amazing staff and beautiful hotel overall, however a few small issues. Shower light did not work and the ring light mirror did not work either. The plugs on the bedroom were loose and difficult to get working. Lastly there were no black out curtains for the room. Overall stay was great just had these minor issues.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Marlo

N/a

Leisure Partner

10/10

Exceptional

28 Sep 2025

Alandria

I truly enjoyed our stay. We were able to walk to everything, and the private patio was amazing for enjoying coffee and long talks.

Partner

10/10

Exceptional

15 Sep 2025

Antoinette

The hotel was unique and different from the ones I stayed in before.

Leisure Friends

10/10

Exceptional

14 Sep 2025

Jonathan

We chose this hotel because we were looking for a quiet spot, and the location on a side street seemed promising. We were happy to find that to be true, and the room itself was great. Nice bathroom, tall ceiling and comfy bed.
The set up is kind of odd, with the all the amenities and desk around the corner on camp street, but wasn’t much of an inconvenience. We would stay there again.

Pet

2/10

Poor

09 Sep 2025

Candace

Haunted by crawdaddies

I went to check in at International Hotel only to be told that I was staying \"at a building on the next street\". I had no idea where I was going and the desk clerk was describing where I should haul my luggage to (\"a left at the corner and down a block\"). Still didn't know where to go so an employee offered to walk me there. When we go to the door she said I \"needed to call to be let in\". I asked if my room key would open the door and she didn't know. I tried it and it did. I came to find NO ONE was staffing this building- just an empty, cavernous building on a dark street. Empty. Got to my room and found a dried up crawdad right next to the bed. The toilet ran *literally* all night. The bathtub, while gorgeous, was a torture device in terms of comfort and the spray nozzle option on the faucet did not work at all. I heard someone moving around upstairs so it made me feel better that I ultimately wasn't alone in the building but still checked out at 7am- far earlier than I needed to- just to get out of there. Horrible experience and will NEVER use them again.

Business

2/10

Poor

30 Aug 2025

Edward

I was scammed by Chris at the front desk. He sold us a tourist service he knew we could not attend, deliberately giving us false information so we would buy it and he could take his commission. What should have been a smooth experience turned into extreme stress, a $118 loss, and wasted time we can’t get back.

When I raised this with the Manager on duty, she defended him and called it a “mistake.” It was not. We spoke with Chris for nearly 30 minutes, clearly explaining our situation. He knew the timing wouldn’t work, yet lied and reassured us only to secure the sale. The Manager promised a refund, gave me her card, and told me to email her. I’ve now emailed her twice with no reply. Five days have passed with complete silence, making me believe she may also be complicit.

The hotel itself is fine for price and location, but staff behavior here is unacceptable. Upselling tourists on third-party services for personal commission is not hospitality, it’s predatory. The only staff member who showed empathy was the night shift front desk female, who saw what happened but had no authority to help.

The Manager has the power to make this right but has chosen to ignore me. One of the worst hotel check-in experiences I’ve had anywhere in the world.

Leisure Partner

6/10

Pleasant

16 Aug 2025

james

Extremely nice property I just don’t like the fact of the guest check-in being at the Sister hotel that’s around the corner. They need some type of maintenance or house cleaning service on the property because nobody wants to keep walking across

10/10

Exceptional

13 Aug 2025

Natiya

The hotel was really in the heart of lot of social media named well known places I had a great experience will be returning

Leisure Self

6/10

Pleasant

06 Aug 2025

Cam Van

very friendly staff

Business_and_leisure Self

8/10

Excellent

20 Jul 2025

neal

Spacious, stylish lodging in great neighborhood with wonderful dining opps within easy walking distance.

Business Partner

4/10

Poor

28 Jun 2025

Jared

Not recommended

Very loud, there doesn’t seem to be much sound proofing. Also two of the front desk workers/managers entered my room while I was napping - they were delivering a bottle of champagne but they had the wrong room. Not cool at all.

Self

8/10

Excellent

07 Jun 2025

crystal

very nice kinda hidden but lovely

Leisure Family

2/10

Poor

19 May 2025

Arivia

One of the curtains in my room was missing. The room was filled w/ light and heat from the sun by 6AM daily. The mattress needs to be replaced. The left side of the mattress was sunken in. There was a significant leak in the bathroom ceiling. A staff member offered to switch my room. He and I checked 6 other rooms. NOT ONE had a working AC unit. The temps in New Orleans ranged between 76-90 degrees all weekend. I chose to stay in the same room since at minimum the AC worked. Hotel management never returned my calls. The hotel clerk Roman, told me my only options were to switch rooms, to a room he could not guarantee working AC in, or to leave the hotel in the middle of the night since the rooms did not meet my specifications. Requiring AC and a curtain are basic amenities. I didn’t ask for much just a proper room. His indifference to my concerns was appalling. I do not recommend this hotel.

Business_and_leisure

10/10

Exceptional

19 May 2025

Casey

Roman was so nice!

2/10

Poor

27 Apr 2025

Jared

No hot water

No hot water in the room so ultimately I was moved to another property.

Self

4/10

Poor

16 Apr 2025

Megan

The front of the property is not clearly marked, key card access only, without 24/7 front desk service. The amenities are at the sister International House Hotel down and around the block. Lots of street noise, barely any curtains, managed with an eye mask and ear plugs. Very poor lighting in the rooms, weird shower set up. Would have rather stayed elsewhere for the cost.

Leisure Self

8/10

Excellent

13 Apr 2025

David

Great vibe, cool aesthetic... seems like a fabulous idea that was never quite finished

Business Self

8/10

Excellent

06 Apr 2025

Diane

Property indicates more amenities than was available; had to change rooms because of noisy pipes but staff was very amenable and friendly

Leisure Self

6/10

Pleasant

29 Mar 2025

christine

Friendly and helpful staff, convenient location

Leisure Family

6/10

Pleasant

28 Mar 2025

Katherine

Style over substance?

The style of the room was fantastic and just as shown. So modern and looked great. The shower was pathetic, a tiny trickle at a weird angle and difficult to wash my hair. I am glad I'd read other reviews beforehand about checking. The info provided from the property did not match the experience when I arrived. I arrived late and needed to go to the hotel round the corner to check in and then walk to the property with my luggage. The reception desk in the property was rarely manned in the daytime. There were also problems with TV tuning in the room. I reported it and they did fix it but then on the last night there was another issue, possibly caused by the cleaning of the room and something being disconnected. Overall, comfy and good quality but disappointing for the price I paid.

Self

6/10

Pleasant

16 Mar 2025

Debra

Disappointing

Stayed at Loft 523 on fourth floor

No water pressure
Only one if our two had the complimentary water
No coffee maker to use the coffee pods provided
Front desk service was at another hotel a half block away
No artwork at all in 4a

Friends_and_family Friends

10/10

Exceptional

10 Mar 2025

Charisse

Everything was awesome. Thank you!

Leisure Self

6/10

Pleasant

09 Mar 2025

Kenneth

Nice, clean, spacious room and bathroom.
Shower water pressure was lacking.

2/10

Poor

06 Mar 2025

Jonah

Checked in and the toilet wouldnt stop flushing every few mins. Told the woman at the desk who said we could change rooms when we returned from our riverboat dinner. Had to walk over to International House where we told the man at the front desk what was going on and he moved us the room next door where the bed is right up against the bathroom wall! Needless to say we still heard the neverending flushing toilet. Went back and asked for an upgrade based on the issues and he said they had no other rooms. Funny, cause we looked online and there were several! Needless to say I went back and said I didn't wanna play room roulette anymore so to just give us a credit. He said he left a note and that it would be up to the manager in the morning. I hope they do something because this is BS!! Plus the room I booked online looks NOTHING like the room I was given - do NOT trust the pictures!! Then dropped bags in the new room only to return to an alarm like noise going on and off non-stop. Now moving to our third room!! OMG! This room has the coffee mugs but no coffee pot! Not to mention we had to walk a block to the International House which owns and manages the Loft 523 each time to try and get things resolved. I give up.

Leisure Friends

8/10

Excellent

05 Mar 2025

PEDRO

The room was huge and nice! Not a fan of the shower at all!! The thing I didn’t liked was communication on where to go to check in as we didn’t get there till late and there was no attendant in the front desk so we couldn’t get it at all until another person staying there came along and told us where to go which happened to be at a different hotel front desk which was maybe half a block away. Other that location was great maybe little over a mile from the French Quarter.

Leisure Partner

8/10

Excellent

27 Feb 2025

Jeffrey

Only real downside I found was that I didnt have any sort of mini-fridge in the room. So i couldn't keep any drinks or water I bought cool.

Leisure Self

6/10

Pleasant

22 Feb 2025

jason

Really challenging to find. Description should tell you which hotel to go to for checkin and parking. It’s not the hotel right next to the units but down a block and across a busy street. And there is no where to park to load and unload luggage before you have your car parked. Got a parking ticket in 5 mins trying to get our luggage to the car. Tub and shower were cool but bad water pressure. Bed was comfortable. But just not as cool a property as it looked online.

Leisure Partner

8/10

Excellent

14 Feb 2025

barbara

Loved the egg shell bathtub. Favorite part of stay. Central location for walking. From outside looked sketchy and had to check in at hotel around the block. The staff there was excellent and very hospitable, but the occasional staff at the Loft was unfriendly and didn’t even greet you when entering. Definitely a contemporary room and felt cold with cement floors. Yet that tub was amazing. First night very loud party upstairs in penthouse about 1am.

Leisure Partner

8/10

Excellent

28 Jan 2025

Barbara

It is architecturally lovely and my husband adored it. I wished for greater lighting and more electrical outlets.

Business Partner

6/10

Pleasant

27 Jan 2025

Brett

The water in the shower never got warm, and nobody ever answered phone when I called the front desk at loft and IH.

Business Self

10/10

Exceptional

26 Jan 2025

Alexis

Excellent for business travel if you need to do prep work

Business

4/10

Poor

12 Jan 2025

Peter

Taxi had to go around block twice just to find property. No signage til you get to the door, which was locked & required attendant to open from inside. Lobby looked nothing like online pictures, very sparse & worn but clean. Area is clearly unsafe, with sleepy bar across street! Room was ok once we were able to get in about 3 hours after arrival. Positive was desk clerk who was very nice!

Leisure Partner

4/10

Poor

27 Dec 2024

David

Piss poor

Don't bother. There are a lot nicer places to stay for the money. With a lot less headache to try to check in and alot more of advertised amenities. Even when paying for the king suit, it's just a big concrete room with bad paintings on the wall and an uncomfortable bed with a view of the back side of the building across the alley. For the nearly 350$ I dropped on it, we could've stayed at the Eliza Jane, and not had to stand on the street for an hour trying to get a hold of someone to check us in, nor would we have had to walk a 1/4 of a mile to another location to actually see a clerk, after a whole other hotel chains clerk explained to us where we needed to go. It's just a bad experience all around.

Partner

10/10

Exceptional

14 Dec 2024

Jamarqus

Everything was excellent

10/10

Exceptional

25 Nov 2024

Endia

The room was large we had a mini fridge but no microwave only bad thing was we had no hot water on one of our days and barely had hot water the last stay of our visit everything else was amazing

Partner

6/10

Pleasant

17 Nov 2024

Joana

Great location, very clean place, professional staff. Shower didn't work well, toilet leaked and mattress was too soft.

8/10

Excellent

12 Nov 2024

Mary

Good hotel for price. Hotel was about 5 minute walk to French quarter. It was overall clean besides a couple areas but nothing crazy. Staff was very friendly and willing to help. International hotel staff were very friendly as well. He gave me a taxi and let me leave my bags there before I left for my flight. Room was nice but a couple issues. Toilet would constantly flush water, the shower had two shower heads that were angled which was weird, and it felt very moist in the room plus hotel. Other than that it was good. The area around the hotel was under construction so I had to walk through an alley but it was safe and not bad at all. A little confusing where to check in at.

The hotel was really nice for the price besides a few mishaps. I would book again!

Leisure Partner

8/10

Excellent

05 Nov 2024

Katie

The road in front of the property was being redone so there was no access to drive up to. Had to park a few blocks away and walk luggage to the hotel. I called a few times to verify parking and it wasn’t clear as to where and how to park or the distance we’d have to travel with luggage.

Check in took awhile, the front desk attendant called someone on the phone and didn’t really explain anything to us. When I went to leave the attendant told me that we didn’t have a card on file and the room wasn’t fully paid for. When I checked in I provided a card and verified the room was paid in full as I paid via a third party. Again the attendant wasn’t clear on the information and didn’t provide any solutions and made me feel like it was my fault a card didn’t get saved on file when I provided a card for deposit and prepaid the room.

The first night I tried to use the stairs and the exit was completely blocked off because of construction outside. I brought this up as a concern as the stairs are also labeled as the fire exit if their had been an emergency it could have been tragic.

Beside those concerns the room was beautiful, clean and a great location. The house keeping staff was very kind.

Leisure Friends

10/10

Exceptional

04 Nov 2024

Marla

We had a hard time finding the property bc the name isn’t on our he building and the address wasn’t visible but overall we had a great stay. The hotel bar was at another location and I didn’t know that prior to my stay but it was literally across the street. I would definitely stay again

Friends_and_family Family

10/10

Exceptional

03 Nov 2024

Esteban

Construction was a problem. Everything else was great

6/10

Pleasant

02 Nov 2024

Verified traveler

Loft 523 is not properly advertised, functioning more like an air BnB, it’s an extension of International House.

The rooms are poorly lit with cleanliness on the borderline. The door needed to be adjusted and did not want to open, close, or lock easily. Upon closer inspection, nearly all aspects of the bathroom were in need of maintenance. The toilet continually sucked water due to a worn down sensor, and the bathtub was in need of a need clean. The design of the shower involves two unadjustable small shower heads, either of which are angled for a thorough wash.

The room itself felt like the echo of a glory day, lacking in anything above minimal comfort with inadequate or nonfunctional lighting. The bed linens and couch felt just clean enough to be acceptable, though not without some question of freshness.

Self

8/10

Excellent

30 Oct 2024

Faith

Check in was easy and staff was so kind. The room was very large. The street was under construction and hard to walk down, but not too bad.

Leisure Family_with_children

2/10

Poor

29 Oct 2024

Daniela

1 star, First, staff review, what staff there was no staff at all during our stay. There was a front desk lady when we first checked in and then never saw her or any other staff during our stay. Second, property looks like it’s been vacant for years. Felt very unsafe because we were literally the only ones in the building. Our door was broken and literally had to slam the door as hard as you could to shut it. If you want to feel haunted vibes and unsafe stay here lol you will most likely be the only guest there.

Leisure Partner

4/10

Poor

28 Oct 2024

Robert

The lady working the desk in the lobby to this building was a super star (LaSondra). This building is run remotely by International House, one block away, but there was no notice on the booking page that the street was torn out and guests would have to drag their bags down a street under construction. The elevator, hallways and room were not clean, and the Studio we rented had not real privacy curtains, just shear panels. Also, cable TV never worked. Great location, but the owners need to be more transparent with the street condition and remote access and need to put more attention into building cleanliness and amenities functionality.

10/10

Exceptional

24 Oct 2024

Kelly

Needs better lighting in the bathroom

Friends_and_family Friends

10/10

Exceptional

21 Oct 2024

Zahra Nora McGinley

This hotel was really lovely! The ladies at the front desk were always super helpful and welcoming whenever I came in. My room was hands down one of the best I’ve stayed in.

Leisure Self

6/10

Pleasant

20 Oct 2024

Bernard

This lodging is no longer owned by the original management group. The lounge is closed - all you get is a room. Staffing at the front desk is minimal - often there is no one there and you have to go to the International House for service. Very disappointing experience

6/10

Pleasant

09 Oct 2024

Tiffany

If you are picky and expect good hospitality, this is NOT the hotel for you. They treat this hotel like an after thought. The sister hotel is a block away. That is where all the amenities are located. There is construction going on right outside. The toilet is annoying. It runs for 30 minutes after you flush it. The shower is awkward. The shower head sprays out awkwardly and you can't adjust it. You basically have to fend for yourself. The luggage cart we had to roll down the block to the sister hotel and then take it back. Tub is nice but not large. Again, not too bad but not for me. I like people willing and available at all times.

Business Partner

8/10

Excellent

09 Oct 2024

Edward

Noisy construction outside

Business Self

6/10

Pleasant

04 Oct 2024

Taylor

Almost

This hotel is like an unfinished thought. It wants to be a nice place, but it’s like the money ran out before they could get there. No full-time staff, anything you need pretty much has to incur a walk to the International House hotel.

I was given a different room after complaining of a malfunctioning, toilet and television, as well as no refrigerator present room. The new room fixed two out of three, but the television literally had nothing connected to it, not even power.

It was fairly standard touch to include coffee and coffee mugs, there was literally no way to make coffee. No kettle, no machine.

Business

10/10

Exceptional

30 Aug 2024

Jahdiel

Awesome room

Overall stay was great! Great location, room was really nice

Friends_and_family Family

10/10

Exceptional

20 Jul 2024

Latesha

Great Pick

Ended up getting a complimentary room upgrade to the PH, it was very clean and relaxing! Would definitely book here again

Partner

10/10

Exceptional

09 Jun 2024

Courtney

All you need to know about Loft 523!!

Great location near Canal Street, really nice room and building with a minimalist feel, and awesome price. We loved it! However, to forewarn those looking for quiet, restful sleep... this is not it!! Loved the cement floors and big windows, but we stayed on a Sat night and it was LOUD! Party bus came down the little one way street around 2am and it was like we were partying with them! The music from outside was echoing in the cement room!! We did not mind it, but those reading this review may want to know that! Also, you have to check in a block down the street at International House, the building itself is literally just rooms right now, no personnel in the building; we were not aware of all this when booking. Not an issue for us, but would have liked to of known all the details in advance.
We will def being staying again, we still loved it!

Friends_and_family Family

8/10

Excellent

01 Jun 2024

Devin

The maid took my bathrobe after the first day and never gave me a new one. Because of the air conditioning you really need one. The sink was clogged the entire time I was there - maid would have noticed that, and the lighting was poor. Maid also didn’t replace tissues or toilet paper when out, but I’m a big boy so I did it. Bed was comfortable as were pillows. Location was excellent. Windows allow noise from street, but not the bed of the world. Did sleep well there. Oh - the shower heads are lame.

Business_and_leisure

2/10

Poor

27 May 2024

Roy

Check in was confusing wasn't informed had to check in at the sister hotel. Air conditioning quit working they moved us to another room at the sister hotel, the International and that air conditioner quit as well so had to move again. Stayed 3 nights two were HOT.

Friends_and_family Family

10/10

Exceptional

18 May 2024

Brandon

Heads up there’s a $60 holding fee to check in.

Leisure Partner

4/10

Poor

22 Apr 2024

Sandra

Thought according to the pictures we would have a balcony or something to access the outside area. Wasn’t at all like we expected.

Leisure Partner

6/10

Pleasant

21 Apr 2024

Marilyn

Staff was very friendly. It’s in a convenient area so you can walk every where,but the shower did not have enough pressure, the room had a weird smell and it didn’t look like the pictures. It was like staying in an abandoned building. The lights in the bathroom are very dim.

Leisure Partner

6/10

Pleasant

03 Apr 2024

Sarah

Was informed check in was at sister property prior to arriving, so then had to walk from one hotel to the other at 1am. The room was located in an isolated building without staff. Didn’t feel safe as a woman traveling alone…

Business Self

10/10

Exceptional

28 Mar 2024

Dorian

Nice

Business_and_leisure Partner

10/10

Exceptional

19 Mar 2024

Qwamaine

My stay was wonderful the only I suggest is the hotel get smart TV’s

Self

4/10

Poor

18 Mar 2024

David

Zero amenities

Bear Bones room with cement floor with holes and cracks . Very low bed. Great marble bath with huge tub and open shower with sprays from 2 directions.. Flat couch. Floor lamb had no bulb. Small desk. No other chair. One large abstract picture on the wall. Long hallway from the door and closet into the room. No one in the lobby. We had to check in at a place around the corner and carry our luggage over to the Loft building. Bar also was deserted with only a few drums,and no liquor. Just a cold feel to the place.

Partner

10/10

Exceptional

17 Mar 2024

Jon

I was a bit concerned after reading reviews! Property is quiet, clean and amazing!!! Would definitely come back!!!!! Water pressure is low but you can still shower!!!! We enjoyed it so much!!!

Leisure Partner

4/10

Poor

14 Mar 2024

Linda

Our room did not have a functioning iron and coffee maker. The window shade was broken and not replaced, just left on the slide with a thin curtain covering the window. The TV was placed by the side of the bed, a very awkward location. We did not have a microwave, only plus - the staff at the International House were courteous and able to heat our food up. The best part of this hotel, it was in close proximity to tourist locations.

Leisure Partner

2/10

Poor

18 Feb 2024

Raegan

Do NOT recommend.

I’ll give them one star for the aesthetic…other than that it’s garbage. You have to check in at a completely different hotel then you have to find the loft which does not have a sign. The attendant at check in was amazing, but past him everything else was awful. There is no parking for the hotel so I had to pay an additional $40 for parking. The entire first floor of this hotel is abandoned… amenities mentions a bar, but don’t expect that because it is completely empty and cleared out. There was not a SOUL on the first floor. Just an empty bar and an air mattress. Then you get to your room where the floors are nasty and sticky. The giant studio light that was in the room had a busted bulb so that couldn’t even be used. It was extremely humid so I woke up dripping sweat multiple times. Along with hearing every footstep the person in the other room is taking. The showers are AWFUL. Not even enough water pressure to knock the dust off of you. No shower door so every shower you flood the whole bathroom and shiver the entire time. bath tub was great other than the fact the water came out looking like milk. No drink machines no vending machines. There’s a mini fridge but it comes empty. Stay ANYWHERE else other than here.

Partner

4/10

Poor

17 Feb 2024

Jamie

Nowhere on the website does it share that the property is run by International House around the corner. There is no staff inside the Loft - all check-in and valet parking occurs at IH, and amenities listed (gym, spa, bar) are at IH, not the Loft. If you try to unload your car in front of the Loft, you are blocking traffic on a 1-lane, 1-way street. Absolutely ridiculous experience.

Business_and_leisure Partner

4/10

Poor

17 Feb 2024

Jacob

Means to an end

Unstaffed, front lobby looked abandoned and no amenities. Luke warm water for showers and only decaf coffee.

Partner