Name: Wyndham New Orleans - French Quarter
Address: 124 Royal Street, New Orleans, 70130, US

Wyndham New Orleans - French Quarter

New Orleans - LA · United States

100 reviews shown

10/10

Exceptional

06 Aug 2026

NyKeisha

Front desk staff was great, very helpful

8/10

Excellent

06 Aug 2026

Jeffrey

Close to everything good discount food

Self

10/10

Exceptional

05 Aug 2026

Anthony

One of the friendliest staffs of any hotel I have been.

10/10

Exceptional

04 Aug 2026

Georges

Nice place and close to everything

8/10

Excellent

03 Aug 2026

Lenequar

We like the location

10/10

Exceptional

03 Aug 2026

Cedric

Great environment

10/10

Exceptional

02 Aug 2026

Rebecca

Great place to stay right in the heart of Bew Orleans!

10/10

Exceptional

02 Aug 2026

Brandy D

Great hotel . I luv that they provide you a free street car/ bus pass to get around the city. Bourbon street is short walk .. loved every minute

8/10

Excellent

02 Aug 2026

Jesus

Está muy bien ubicado me gustaría que ofreciera desayuno

10/10

Exceptional

01 Aug 2026

Michael

Good location, right off Canal St, close to everything you need in the French Quarter

10/10

Exceptional

01 Aug 2026

Tin

Great location. Good rate.

10/10

Exceptional

31 Jul 2026

angelique

Clean room. Friendly, helpful staff. Great Air conditioning and adequate parking. Wonderful stay. Would highly recommend.

8/10

Excellent

30 Jul 2026

Roberta

I enjoyed my stay, 16th floor everything was convenient and walking distance from the hotel

10/10

Exceptional

30 Jul 2026

ENRIQUE

Exceeded my expectations. Staff was off the charts. They make sure we were confortable. We wish breakfast was included in every day.

10/10

Exceptional

30 Jul 2026

Karen

Close and walkable to everything French quarter New Orlsans.

10/10

Exceptional

29 Jul 2026

Lester

This was a great hotel, we enjoyed it!

10/10

Exceptional

28 Jul 2026

Michelle

The staff was great with helping getting stuff to our room. The air conditioning was comfortable. We did valet parking and very efficient. But the only thing is they have charged us with a smoking fee then credited it back now my credit card is charging me this fee and we booked a non smoking room.

10/10

Exceptional

28 Jul 2026

ricardo

Everything was excellent. Would definitely stay there again.

8/10

Excellent

28 Jul 2026

Nadine

Has a refillable water station which was pleasant

10/10

Exceptional

28 Jul 2026

Laura

Polite staff, convenient access to nearby conference and other things, felt very safe.

8/10

Excellent

27 Jul 2026

April

It was comfortable, near everything I needed! The staff especially Jaquan was very helpful & friendly! The ice machine on our floor didn’t work so I had to go to another floor that was incredibly inconvenient..the valet attendants were all nice & very helpful with my luggage, and check in & out!

10/10

Exceptional

27 Jul 2026

danetta

The only issue my group had was that the pool closed early at 10pm.

10/10

Exceptional

27 Jul 2026

Raymond

10/10

Exceptional

27 Jul 2026

Rosa

Lovely experience!

8/10

Excellent

26 Jul 2026

Julie

The staff was friendly and eager to help. The room was clean and the A/C worked. Parking was secure and easy to access. The mattress was very comfortable and the bedding was fine; not luxurious, but great for the price. We booked last-minute and were grateful for the accommodations. Thanks to Malcolm at the front desk and to the bell hops - They were FANTASTIC.

8/10

Excellent

26 Jul 2026

Marco

We had a great stay there. We had an issue with the AC being loud and not working properly, but the staff quickly replaced it and solved the issue. Thanks for the quick response 😊.
I love the location of the hotel as it is very close to our favorite JAZZ bar \"Mahogany Jazz Hall\".

8/10

Excellent

26 Jul 2026

Yvonne M

Just that was nice the guy to help us with the activities to Trip. He was amazing. In the maze was on Thursday. She was very nice

8/10

Excellent

26 Jul 2026

Kirk

Tiny gym, non descript but big and spacious rooms. Not the most comfortable bed. On site restaurant is decent (and you get a $15 credit per day). Excellent location and friendly staff.

8/10

Excellent

26 Jul 2026

Kimberly

Room was clean. Toilet was slow to be able to flush again. Only flushes about once an hour. Mirror in bathroom needs replacing it is old and peeling.

10/10

Exceptional

26 Jul 2026

laura

The stays at this property never disappoint!!! The staff is always so helpful and friendly, the rooms are always clean and maintained and you can’t beat the location!!!

10/10

Exceptional

25 Jul 2026

Donald

I had a great stay at this hotel. The staff was helpful and very informative. Air conditioning kept me comfy all night long. Valet parking was great and this is the best place, in my opinion, for anyone who plans to walk the French Quarter. Great room! Great staff! Great stay!

8/10

Excellent

25 Jul 2026

James

Great location, would stay again. Love NOLA!

6/10

Pleasant

24 Jul 2026

Patrick

The valet has one person getting the vehicles and parking. You can't use the luggage cart. They make the Bell Man get your bags for a tip. The bathrooms have mold because they dont have exhaust fans in them. The AC blows cold though. Beds are decent at best. Check out again requires the Bell Man to come up stairs and get your bags. You can't request your vehicle from valet until you and your bags are downstairs waiting outside for them. I will never stay at this hotel again.

10/10

Exceptional

24 Jul 2026

Jonathan

Friendly staff and rooms were nice. Parking is also very helpful. Great location !

8/10

Excellent

24 Jul 2026

Paulette

Room did not have a refrigerator snd parking a nightmare

10/10

Exceptional

23 Jul 2026

Shawn

Everything was excellent especially the location

10/10

Exceptional

23 Jul 2026

David

Great location Microwave Refrigerator in room Easy Check In Inside pool chilly. Treadmill and Chair and Weights work out area Plenty of restaurants nearby

8/10

Excellent

23 Jul 2026

Thomas

In the French Quarter it was absolutely great for walking around the French Quarter and seeing things the restaurant in the hotel there edge was fantastic

10/10

Exceptional

23 Jul 2026

Andrew

Amazing stay, 5 stars all around!! Will go back

2/10

Poor

22 Jul 2026

Shawnta

Definitely not a good experience. Check in went smoothly, the front desk staff at check in were very kind. I got up to my room and I noticed it was hot. I figured the AC wasn’t on so I go to check the thermostat. It indeed was on. I lowered the temp to make it cooler, didn’t work. I informed the staff and a maintenance worker came to “fix” the problem. When I got back from dinner I noticed the air was still not cool. This time they came to replace the unit. That made a drastic change. Woke up the next morning and had a few snacks and drinks delivered from the local store. Only to find out my refrigerator didn’t work. I was told they didn’t have anymore so I had to go without. I left to spend the day enjoying the area. When I got back that night, the floor was soaking wet. Water was splashing up as I stepped into the room. I called the front desk, no one ever came. I called again, they showed up after 11:00 PM. Told me I could either move rooms or they would put loud fans in to dry the floor. I was tired and told them I’d move to another room the next day. I was then moved to a new room with AC, dry floor, but still no working fridge!

6/10

Pleasant

22 Jul 2026

Jennifer

Likes: since the hotel is right off the street, I liked that you had to have your room key to access the hotel floors where rooms were. We felt secure in knowing random people off the street wouldn’t be walking the halls.

The flavored water amenity was great because it is HOT in NOLA.

The valets were attentive and there was no wait to get our car in and out of there.

Nice size room (deluxe king).

Dislikes: the bathroom was much smaller than the pictures. No counter space at all, so we couldn’t even leave a hand towel there.

When we checked in, they had given us one bath towel for 3 people. A couple days later we asked for fresh towels and were given none. No cleaning at all was done.

The front desk staff members acted like we were a bother when we asked questions- very dismissive.

With it being hot there in July, the A/C never felt like it cooled down the room enough.

2/10

Poor

22 Jul 2026

Calvin

The power went out for 7 hrs.

10/10

Exceptional

21 Jul 2026

Charlene

Nice room and clean hotel

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

mike

I vacation in New Orleans at least 3 times a year. This hotel is the only place that I stay. The entire building has a pleasant atmosphere and smell when I walk in. The staff is always top tier and just friendly in general. My room was always clean and comfortable. The linen always felt nice and clean. The biggest problem I have is that I have to leave.

Friends_and_family Friends

10/10

Exceptional

21 Jul 2026

Heather

The hotel was in a great location! We weren't far from all the main attractions. Bourbon Street was a block away and open all night. If I return I'm staying here again!

Friends

10/10

Exceptional

21 Jul 2026

Towanda

AC worked very well, the toom was clean and all staff except 1 was helpful and knowledgeable.

Friends_and_family Friends

10/10

Exceptional

20 Jul 2026

Janet

It was the perfect location for us!

Partner

10/10

Exceptional

20 Jul 2026

JOHN

Wonderful location minutes from bourbon st and river

Partner

8/10

Excellent

20 Jul 2026

Luann

We enjoyed our stay, it's an older hotel and it is maintained well for its age. Location was great for catching the trolley to get around town and a lot of things were in walking distance. Staff was very friendly, the adjoining restaurant food was very good.

Partner

4/10

Poor

19 Jul 2026

Susan

I spent a 4 day weekend with family. We stayed on the 20th floor. It was odd talking an elevator up to the 18th floor and then get on another elevator to go to the 20th floor. During the afternoon of the last night, we found a roach, laying on his back and moving his legs. About 2 hours later, we seen another tiny roach running across the desk. I formed the front desk of the issue and was told someone would come to clean the room. However, no one showed up. The next morning, at check out, I mentioned it to another front desk representative, he compensated me with removing two nights of valet parking fees. The concierge and valet parking staff were excellent! They were very attentive, especially Byron and Jaquan.

Family

2/10

Poor

19 Jul 2026

Daniel

Ac didn’t work I our room and it needs updating

Family_with_children

10/10

Exceptional

19 Jul 2026

Brooke

Great

Family_with_children

8/10

Excellent

19 Jul 2026

Yvonne

This location was a good experience.
Clean rooms, staff was awesome, great customer service.
Parking was good, it’s valet parking for this location. The only thing was it was no fridge or microwave in the room. But overall it was good.
This Hotel is literally by everything. Everything was in walking distance which was a plus.

Friends_and_family Friends

8/10

Excellent

19 Jul 2026

Laurice Suzette

The first room we had was semmy but once we spoke with the front desk staff they were able to accommodate us by switching our room.

Partner

8/10

Excellent

18 Jul 2026

Barbara

Overall great stay. Would stay again

Partner

10/10

Exceptional

18 Jul 2026

Kurt

This is not a 5 star hotel, but I got the king suite room and it had everything I needed, and plenty of space at a very good price. The staff was very helpful when I needed them in a couple of cases.

Business

6/10

Pleasant

17 Jul 2026

Rayetta

The clerk at the front desk was very rude

Family_with_children

4/10

Poor

17 Jul 2026

Latoya

The rooms were very dusty and a very stinky smell, the shower was gritty and all those EXTRA FEES ARE RIDICULOUS!! Mr Ed’s restaurant was clean but while sitting on day of checkout eating breakfast a roach crawled from behind the counter and towards my friend and I plate…

Friends_and_family Friends

6/10

Pleasant

17 Jul 2026

Trineka

Staff and parking

Family_with_children

10/10

Exceptional

16 Jul 2026

Harry

Everything was great

Self

6/10

Pleasant

15 Jul 2026

Eddie

The air conditioner was very old and loud the remote control did not work and the refrigerator in my room did not work. The staff was great.

Family

6/10

Pleasant

15 Jul 2026

Genelle

I had issues with my Room being cleaned. I had to ask someone to clean it. The water in the shower did not drain out very well.

Partner

2/10

Poor

14 Jul 2026

Iris

The worse stay I had by far. First thing we saw was a roach in the bathroom. The place just didn’t feel clean. Also worse customer service from any of the hotels I have ever stayed.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Carolyn

The FAMILY ENJOYED our stay

Family

8/10

Excellent

14 Jul 2026

Yuriy

Ok stay

Friends

8/10

Excellent

14 Jul 2026

Kristina

They charged for some extra things like free day pass, credit at the restaurant next door, discount on tours which I was not aware of at booking so we paid for it and did not use it. I would be sure to check for that and see if you can take that off.

Friends

8/10

Excellent

13 Jul 2026

Debora

We enjoyed our time there. No other option for parking but vallet which made us a little uneasy but it went fine other than 50.00 flat fee. Very convenient to come and go.

Partner

4/10

Poor

13 Jul 2026

Glenda

Just wasn't a good fit for us

Partner

4/10

Poor

13 Jul 2026

Katorra

I stayed at the Wyndham New Orleans French Quarter from July 3–5, and unfortunately, my experience was extremely disappointing due to the way the hotel handled the events surrounding the July 4th blackout.

While I understand that power outages can happen and are often beyond a hotel's control, what is within management's control is how guests are treated during an emergency. Sadly, the customer service we received was unacceptable.

Communication was inconsistent and often inaccurate. We were repeatedly given conflicting information about what was happening and when we would be allowed back into the hotel. Instead of receiving clear updates or guidance, we felt like we were constantly being misled.

To make matters worse, guests were left sitting in their vehicles in the extreme July heat for an extended period with little to no assistance or accommodations. There was no meaningful effort to ensure guest comfort or safety during the outage. Even something as simple as regular updates or access to a cool waiting area would have made a significant difference.

To add to our frustration, a staff member initially offered to waive or discount my parking charges because of the inconvenience we experienced. Later, that offer was rescinded without explanation, leaving me feeling even more disappointed and undervalued as a guest.

I chose this hotel expecting the level of service associated with the Wyndham brand. Instead, I left feeling ignored, frustrated, and unsupported.

Family_with_children

2/10

Poor

12 Jul 2026

Takeisha

There was an electricity outage and the hotel was not properly equipped with a generator or generators to get the electricity going. This was very triggering as a veteran being without electricity and air conditioning.

Friends

8/10

Excellent

12 Jul 2026

Tamika Latoya

The staff was helpful and friendly... especially Mr. Malcolm with making sure we had our daily Jazzy Passes, and Mr. Ariel on the assist with the excursions.

The hotel is in a great spot to be able to walk to a majority of places, or catching the trolleys or buses to get around!

Family

10/10

Exceptional

12 Jul 2026

Joshua

Very convenient location..staff was very friendly..only thing that sucked was paying $50 a night to park my car

Friends

10/10

Exceptional

12 Jul 2026

Jamal

Front desk personnel was perfect rooms and accommodations was perfect

Partner

8/10

Excellent

11 Jul 2026

Alicia

Good stay. Nice staff. Good location.

6/10

Pleasant

11 Jul 2026

Carla

The hotel is in a good location however it is in dire need of upgrades. The lighting in the hallways is very dim and gives a very outdated look and feel. The room was clean but very dated. It was the staff that made our stay worthwhile. Jaquann was very attentive and always greeted us with a smile and that warm southern hospitality with a New Orleans accent. Mr. Ed’s next door was also very friendly and welcoming. It rained for hours on our last day and we sat at the bar talking with the staff and other patrons and it was a great vibe and the coupons given to us at check in came in handy. Overall it was the staff that made our stay enjoyable.

Friends_and_family Family

2/10

Poor

10 Jul 2026

Kentrice

Worst experience I’ve ever had at a hotel! Power outage and the hotel referred me to the power company and the power company referred me back to the hotel for refund so the hotel. The staff wasn’t any help the entire night we spent in the hotel lobby.

Friends_and_family Family

4/10

Poor

10 Jul 2026

Shantel

During our stay the hotel lost power from about 11 pm until about 7am.. No water and it was hot because of no AC. No communication from the hotel on an ETA of return of service or anything.

Friends

4/10

Poor

10 Jul 2026

Patrice

Power went out across the city which was not hotels fault but hotel had no generator and only one operating elevator. Being that it was dark and uncertain, walked up 16 flights of stairs to my hot room. Spent the entire night with no electricity or AC in 90 degree weather and the hotel offered nothing. You'd think there would be partial credit for the night. Something. Other hotels in the area had generators.

Friends

6/10

Pleasant

10 Jul 2026

Venkata Durga Ananta Naveen

Very close to all the attractions, but you have to compromise on amenities in the room and additional charges for valet parking.

Friends

10/10

Exceptional

09 Jul 2026

Vicki

This is the second time that I have stayed in this hotel. The check-in was a breeze, and the staff was so helpful. Everything was clean and smelled great in the hotel. The staff went out of their way to make our stay wonderful.

Friends_and_family Friends

8/10

Excellent

08 Jul 2026

Jorge

None

Friends

10/10

Exceptional

08 Jul 2026

Robin d.

The location was close and in walking distance to everything great welcome bags and free goodies were a great touch, only thing kinda awkward was the deluxe rooms were on the 19/20 floor and we had to take one elevator to the 18th fl and get off to take another one up to our floor , but the rooms were nice and exceptionally clean

Family_with_children

2/10

Poor

08 Jul 2026

Cynthia

The hotel and the staff were great. During our last night there was a fire on Bourbon street that left us with no power or water. Suppose to leave at 5am, but because of this we left at 730am. I have been trying to get a hold of Ms. Joseph. It’s been 4 days and no return phone call. Also, we are non-smokers and somehow we got charged a non smoking fee.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Vanessa

Staff was amazing. The hospitality was great. The hotel itself is a bit dated, so don't expect any luxury. But overall, centrally located to everywhere, everything for us was mostly walking distance, perfect spot for 2 best friends, exploring new orleans.

Friends

8/10

Excellent

07 Jul 2026

Angela

This hotel is good enough for the p

10/10

Exceptional

07 Jul 2026

Jessie mae

Clean room

Family_with_children

10/10

Exceptional

07 Jul 2026

willie joe

Everything

Family_with_children

6/10

Pleasant

07 Jul 2026

Lauren

Everything was ok accept losing power to the property and not being able to get to my room until the next morning. Very inconvenient

Self

8/10

Excellent

07 Jul 2026

JoAnn

There was a transformer that went out a few blocks away causing hotel to be without power no air all night nothing was said by the hotel staff no accommodations were made other than that everything was good

Family

8/10

Excellent

06 Jul 2026

Deena

The staff were very friendly and accommodating. The young man that helped us was always pleasant and gave great directions. I would stay here again.

Friends

2/10

Poor

06 Jul 2026

Kanavwa

The property is in the French Quarters with no security (I didn’t see any during my stay). There was a man (with no reservation) sleeping in the hallway. That’s a deal breaker for me. We left 2 days early.

Family

4/10

Poor

06 Jul 2026

paula

We had NO microwave- NO refrigerator!!
We were not told that was considered an upgrade!!! That to me is weird! I that all hotels have the basics!!

Friends

8/10

Excellent

06 Jul 2026

Tyrus

Great location close to Bourbon and French Quarters. Plenty of nearby food options.

Friends_and_family Friends

6/10

Pleasant

05 Jul 2026

Liliana

For being a whindham the bathroom is small and not comfortable
Additionally, the valet parking.g fee (only option) seems a little expensive, $56,22 per day)

Partner

4/10

Poor

05 Jul 2026

Tony

Last night had to leave early because of power outage no lights in my room no a/c had to leave 11 hrs before I wanted to . I thought they had back up generators for incident like what happened on July 3 . Hopefully the will reimburse but anyway fars as that good place to stay

2/10

Poor

05 Jul 2026

Dean

Ugghh

Family_with_children

10/10

Exceptional

05 Jul 2026

Shannon

Positives: considerate and kind staff, neat gift and useful discount card at check-in, a little earlier check-in, very clean facility and room, great shower, roomy bathroom with a long counter:), nice AC, location, reasonable rate, great pool and exercise room, refrigerator and microwave in my room:), valet parking available for a fee(little high), felt safe, overall wonderful stay!!

Negatives: 2 elevators to get to my room, there was a crisis situation nearby and no text or email to update me on the situation with the hotel, a few shady characters right out in front of the hotel…but I enjoyed the stay

Friends_and_family Friends

8/10

Excellent

05 Jul 2026

Jacqueline

The only hitch the power went out Saturday night about 11:30. But it was not the hotels fault. I enjoyed my stay. I’ve booked there before.

Friends

2/10

Poor

05 Jul 2026

Angelia

Been without power for over 8 hours is insane and still having to pay full price is crazy no accommodations for it at all yes I understand I had to be cut but it also was very inconvenient to me I stood outside for over 4 hours when I should e in there lying down

Friends_and_family Friends

2/10

Poor

05 Jul 2026

Maricel

Our stay ended on a very disappointing note. While the city-wide power outage at 11 on July 4th it was not the hotel’s fault, how the hotel handled it absolutely was.

We were left without electricity, air conditioning, and the hotel shut off our water there meaningful communication for hours. Staff had no updates, no emergency plan, and showed very little concern for their guests. The power didn’t return until around 6:00 a.m.

What was most frustrating was that not even something as basic as bottled water was offered. Guests were left in a hot, dark hotel with no accommodations, no refreshments, no cooling area, and no effort to make an uncomfortable situation more manageable. A little empathy and proactive customer service would have made all the difference.

To add to the frustration, we were told our incidental deposit would take 7–10 business days to be returned after checkout.

Emergencies happen. Excellent hotels are defined by how they care for their guests during those emergencies. Unfortunately, this Wyndham fell far short. I hope management reevaluates its emergency response and guest care policies so future guests are treated with the respect and compassion they deserve.

Partner