Name: The Royal Sonesta New Orleans
Address: 300 Bourbon Street, New Orleans, 70130, US

The Royal Sonesta New Orleans

New Orleans - LA · United States

100 reviews shown

10/10

Exceptional

04 Aug 2026

TEHISA

House keeping. Everyday I had to ask for my room to be cleaned.

10/10

Exceptional

02 Aug 2026

armando

They need to disclose all of the fees associated with charging items to the room and the $25 destination fee and a supposed $15 credit you get a day. So they say that then you assume to charge things to your room and then they tack on all these little fees on top of a destination fee plus the items you charged to the room. Even if I tipped the people helping me such as the bartender or the person at the pool they stil add an additional gratuity on top of the fees. Just be aware

10/10

Exceptional

02 Aug 2026

Rick

Friendly very helpful staff.
Especially Calob the doorman

6/10

Pleasant

01 Aug 2026

Judimar

Clean but tue sheets even when looks cleaned smell bad, many noise in the room (AC and somethingelse what I don't know). Attendance are very good. The hotel on my opinion need maintenance for the price we paid for. Location is great if you want to be in the party but be aware because is noisy at night

10/10

Exceptional

31 Jul 2026

Susan

Beautiful hotel convenient to Bourbon Street. Room was comfortable and clean. Courtyard pool was relaxing and had a friendly bar for refreshing drinks.

10/10

Exceptional

30 Jul 2026

Cheryl

Hot water could have been hotter. Room 2046.
Wonderful hotel!

4/10

Poor

30 Jul 2026

David

Our check in was a nightmare. We had 2 rooms for two nights. The couple that was meeting there had their flight cancelled due to weather and wouldn't be in until the next day. They didn't offer any refund, discount, or complimentary services.

6/10

Pleasant

29 Jul 2026

Michael

We stayed in the balcony room facing side street. Didn't get any rest whatsoever! Music till 2am them street cleaners and maintenance crew until daylight

10/10

Exceptional

29 Jul 2026

Domenic

Hotel was nice. Location is great. Hotel staff is super friendly and helpful. I would stay here again.

8/10

Excellent

29 Jul 2026

Tanner

We got a lot of credits to spend on food which was great! Clean and quiet room and the staff were amazing! Extremely helpful and kind.

10/10

Exceptional

29 Jul 2026

Nuria

Staff helpful and friendly bed and pillow comfortable, pool clean

10/10

Exceptional

29 Jul 2026

Jocelyn

Amazing place and in the mist of it all.. will visit again

10/10

Exceptional

28 Jul 2026

Angela

Exactly what we asked for and the staff was super.

10/10

Exceptional

28 Jul 2026

Brandon

Tajmai was an amazing help with our stay. From the welcoming as soon as we walked in from the time we checked out… She also upgraded our room with no problems with an amazing view and next to the pool. I will definitely be booking another trip to New Orleans at the Royal Sonesta.

8/10

Excellent

28 Jul 2026

Casey Allen

Staff and accommodations were outstanding; we had some remodeling going on, but that stuff happens. Rooms were easy to maintain at a comfortable temperature.

10/10

Exceptional

26 Jul 2026

Alexander

Caleb was so much fun. Always high energy and made our trip memorable. Hotel is beautiful with incredibly accommodating staff. Highly recommend staying here. Can’t wait to see you next time Caleb.

10/10

Exceptional

26 Jul 2026

Reddell

Our room was facing the pool which was plenty of action. The music and food at the pool was great.

10/10

Exceptional

25 Jul 2026

Craig

Loved it!

10/10

Exceptional

25 Jul 2026

ANASTASIOS

Perfect location on Bourbon Street to be able to enjoy many restaurants and bars walkable to everything

10/10

Exceptional

25 Jul 2026

Maria Elena

Very friendly, beautiful hotel, & very clean.

10/10

Exceptional

24 Jul 2026

Olajuwon

Everything Was Great! Staff was great and helpful for it to be on Bourbon Street it wasn’t noisy at all, the pool area was really nice and balcony, we will definitely book again.

Partner

8/10

Excellent

24 Jul 2026

Jerry

Rooms were small, over all not a bad stay. Nothing bad nothing great. Staff was very nice.

8/10

Excellent

24 Jul 2026

Christie

Great location right on Bourbon Street, easy to access. It is loud outside at night, so if a balcony room, bring ear plugs if you plan on sleeping :)
Older hotel, so could use some updating (bathroom doors are a bit old), but overall very comfortable, amenites are good, beds are comfortable, staff was nice and helpful. Would stay again.

10/10

Exceptional

24 Jul 2026

Lisa

It was the most wonderful night of my sixty five years, and for reasons other than the Sonesta. But a beautiful stage was set for it, and that was All the Sonesta. Let King at the door make you feel like the most important person on the planet, and enjoy the most magical city on Earth.

6/10

Pleasant

23 Jul 2026

Phyllis

I loved the spot where my husband and I stayed. Right on Bourbon street. My husband has always loved the brass band sound so we went there to listen to two brass bands and the one at the hotel Big Sam was great. The other we visited was Rebirth my husbands favorite. It was hard getting back to the hotel because then after certain hours roads were closed off. SO it took us a while to find a way to get back. We were right in the heart of it all. We loved the spot. We stayed only 2 days. The price $121.00 was false online. More fees came . We ended paying $500.00 when my reservation said only $346.00. After the parking I was already nat $446.00. Then one meal was charged to my card where I should have gotten that promised discount. Another problem was that after having to pay an extra $200.00 for incidental fees when we went up stairs we had to call the desk twice for the toilet not flushing and it also took a while to take a shower because the water didnt instantly get hot. We didnt get any of that incidental fee back cause it all went towards the unforeseen overages. Having gone through Expedia we had some unexpected fees we definitely wasn't aware of. Parking fees were outrageous $55.00 a night. . Next time I might just sleep in the car for that price. Didnt get the $15.00 discount we were promised on food or other things. I bought food but wasn't given the discount. Wish I could have had a better view outside my window but we had the back alley view instead.

10/10

Exceptional

23 Jul 2026

Luis

Location. Nice rooftop pool.

10/10

Exceptional

23 Jul 2026

Jennifer

The staff was very nice! They have valet parking and a restaurant and a bar restaurant on the property. You walk right out the front door doors, and you are on Bourbon Street.

10/10

Exceptional

22 Jul 2026

Yolanda

Property Clean
Staff friendly. I will definitely stay there again and I am a VERY CHOOZY person were I lay my head💯👌👌👌

10/10

Exceptional

21 Jul 2026

tamia

My first time in New Orleans and so happy I chose the Royal Sonesta hotel. It was great in several areas. Clean room, air conditioning adjustment option. In the center of Everything. Comfortable bed and wonderful staff. I will definitely return again!!!! I’m letting others know as well. 😊

Family_with_children

4/10

Poor

21 Jul 2026

Katrina

The floor was always soaked from the shower. The trim is worn down so the floor in 4142 gets wet. The bed was not comfortable. We were not aware of the 300 dollar deposit. The staff was nice and helpful. The issue was the room itself.

Family_with_children

10/10

Exceptional

21 Jul 2026

Natalie

Over charges for garage I put a 400.00 deposit down I only received 146 back I’m not a smoker I didn’t order room service horrible they getting over

Partner

8/10

Excellent

20 Jul 2026

Marina

We had a good one night stay due to flight cancellation. The room smelled very musty and moldy but we didn’t change rooms.

Family

10/10

Exceptional

20 Jul 2026

DEBORAH

Stayed overnight with family, room is gorgeous loved the balcony, had a lot of fun. Ate dinner at Desire crab cakes and jambalaya delicious. Had beignets across the street for breakfast.

Family_with_children

10/10

Exceptional

20 Jul 2026

Romell

Good

10/10

Exceptional

20 Jul 2026

Tonya

Easy and convenient to everything. I loved the security measures they have in place

Friends

10/10

Exceptional

19 Jul 2026

Trevor

Clean room, great pool, great location.

Partner

10/10

Exceptional

19 Jul 2026

steve

10/10

Exceptional

19 Jul 2026

Lindsay

Wonderful place, great location!

Partner

10/10

Exceptional

19 Jul 2026

Osvaldo A

Second time staying at this property, and once again, it was a great experience. The staff is always friendly, welcoming, and helpful. The location is excellent—right on Bourbon Street, making it convenient to enjoy everything the area has to offer. I would definitely stay here again and highly recommend it to others visiting New Orleans.

Family

10/10

Exceptional

18 Jul 2026

Kaberah

The hotel was very nice and clean. It was a weekend trip and I wish I could have stayed longer.

Friends_and_family Friends

10/10

Exceptional

17 Jul 2026

Petra

The staff was very friendly and patient when it came to answering questions. The vip parking was excellent. Didn’t have to wait long for my car.

Partner

10/10

Exceptional

17 Jul 2026

alice

Highly recommend it

Family_with_children

8/10

Excellent

16 Jul 2026

Caroline

We really liked the location and we had an interior balcony with a view into the courtyard and the pool to our left. You are right in the middle of the action at this hotel with street parades, etc. but yet it is quiet enough in the interior that sleep for the non-partier is an option.

My son chose the more expensive Bourbon street balcony room and boy was that a huge let down! The bathroom looks nothing like the photos on the websites for Expedia and for the Royal Sonesta. There were plumbing issues and the shared balcony was a problem with neighbors not respecting that. They did switch my son's room without much of a fuss but their attitude wasn't good and we weren't getting a refund for the difference...as they said they weren't responsible for third party photos although I said that we relied on THEIR photos and they were the exact same as the ones on Expedia.

There wasn't a good basic dining room for breakfast but you could get food from one of the many restaurants /bars that were a part of the hotel or the coffee shop....but I really like to sit down and have eggs for breakfast. Cafe Beignet across the street was good for breakfast.

The advertised $130 tour credit is practically a fraud! You have to book with them to get a 25% discount but they outsource all these tours and you can buy them for less even if after the discount plus they add on all sorts of fees that the other vendors don't. Thus, don't include this in your pricing when hotel shopping.

Family

8/10

Excellent

16 Jul 2026

Patricia Annette

The location was good. Having access to the taxi services outside of the hotel was great

4/10

Poor

15 Jul 2026

Jamie

We were told we'd have a $15 credit each day (other than check out day) and to make sure we charged at least $15/day to our room. The final bill was Emailed to me and did not reflect these credits. I called and spoke with a staff member who filed a claim (it took 45mins). I told her I had it in writing and was told the same upon checking in. I then got a email message that could not be responded to that they were not going to honor what we were told (and had in writing). It definitely felt like a scam and poor guest relations so I won't be staying there again.

Friends

10/10

Exceptional

15 Jul 2026

stefanie

Really nice staff.
Desire bar was amazing.

Self

10/10

Exceptional

15 Jul 2026

Chrissy

Wonderful location and staff, nice pool area. We enjoyed our stay in the street view room with the balcony. Will visit again.

8/10

Excellent

15 Jul 2026

Jessen

Convenient location
Good food
Not real king size bed

Friends_and_family Friends

8/10

Excellent

15 Jul 2026

Gregory

Very convenient location on bourbon st
Pool bar has great food
King size bed not really king size

Friends_and_family Friends

10/10

Exceptional

14 Jul 2026

Venecia

I appreciated the friendliness of the staff especially Ms. April at the front desk. I appreciated the young lady at checkin I can’t recall her name but she was very informative and welcoming.

Friends

10/10

Exceptional

14 Jul 2026

Melanie

Clean room, staff, location, pool and attached restaurants, jazz club were bonus!

Friends

10/10

Exceptional

14 Jul 2026

Stephanie

Great stay, friendly staff and good location.

Family_with_children

10/10

Exceptional

13 Jul 2026

Carla

Very fun location. Beautiful property!

Partner

8/10

Excellent

13 Jul 2026

Carrie

I paying $800+ for a hotel, I’m extremely disappointed there was no microwave in the rooms or in the entire hotel for that matter.
The oasis bar was top tier however.

Family

10/10

Exceptional

13 Jul 2026

Debra

Excellent location. Clean and comfortable. Secure location to park vehicle.

Partner

10/10

Exceptional

13 Jul 2026

Angelia

Stayed there for a friends 40th birthday. The staff were super accommodating from the time of my arrival to the time I checked out. I accidentally booked the wrong room and instead they helped rebook the proper room. It was 16 of us and they made sure we were all taken care of.

Friends

10/10

Exceptional

13 Jul 2026

Paul

Our balcony room overlooking Bourbon was wonderful (if a little noisy at times!). The hotel was beautiful, the staff friendly, and the pool courtyard a lovely oasis from the heat of the day. Overall we had a lovely trip!

Partner

10/10

Exceptional

13 Jul 2026

Mark

Perfect location , great meal options! Staff is friendly and helpful! Good workout facilities.

Self

4/10

Poor

12 Jul 2026

Lakya

The room smelled like mildew and there was a power outage from a blown transformer that had us in the street for hours. When we finally got access to the to our room the lights were not restored until later on the next day. They credited 1 day for our stay but this hotel is over priced with mediocre amenities.

Partner

10/10

Exceptional

12 Jul 2026

Paula

Wish the pool stayed open later

Partner

10/10

Exceptional

12 Jul 2026

Nicholas

The hotel was very clean and nice. Friendly staff. And enjoyable pool.

Partner

10/10

Exceptional

11 Jul 2026

Brian

Always a great stay and amazing location!

Self

8/10

Excellent

10 Jul 2026

James

Nice, Clean, great staff, great AC!!
And reasonably affordable for the quality!

10/10

Exceptional

10 Jul 2026

Aristela

Love the location, it was right in the middle of everything, cafe downstairs was wonderful.

Partner

8/10

Excellent

09 Jul 2026

I love the property It was right in the middle of everything. The staff was amazing in my room was great! I had a balcony room. I definitely would stay there again mean back in New Orleans.

Family

10/10

Exceptional

09 Jul 2026

MICHELLE ROSA

I love this location. We have stated here at this hotel a good amount of times. The hotel lobby is always clean . Staff is great. However the hotel is really getting run down and we have been noticing its getting worse each time. Rhe rooms really need allot of upgrading. The rugs,curtains , sheets and pillows were in really bad condition . We always get the balcony which is nice the furniture also in bad shape. The outdoor area some tarps were down, windows shutters mudding ir broken i was really surprised these last 2 visits. Seems they are letting it go. Truly a shame because it was a great hotel but more of a 3 star category now. We will be looking at other hotels in the area on our next visit. Hopefully they will be taking better care of it.

10/10

Exceptional

08 Jul 2026

SANDY

⭐⭐⭐⭐⭐

Had a great stay at the Royal Sonesta! The front desk staff was super friendly and helpful. I got there earlier than check-in, and they were able to get me into my room early, which I really appreciated after traveling. They made the whole check-in process easy and welcoming. Overall, it was a great experience, and I'd definitely stay here again!

Partner

10/10

Exceptional

08 Jul 2026

Sandra Marjorie

I loved everything about my stay.

Partner

6/10

Pleasant

06 Jul 2026

Jerry w

We had an issue on Saturday night and the hotel had to be evacuated around 11pm. We were asked to exit out into the French quarter with 2 kids and no where to go. Around midnight, the power went out in the French quarter which caused panic to sit in for the kids. We were allowed back I tomorrow hotel room without power around 1am, and power remained off until around 4am. No explanation from hotel staff and we had to follow along to the issue via internet. I feel we should be comped someone for the night.

Family_with_children

8/10

Excellent

06 Jul 2026

Brittny

Staff very friendly and helpful. Felt very welcomed. However, not having access to a microwave was inconvenient

Family_with_children

4/10

Poor

06 Jul 2026

Oscar

The pool was a disappointment!

Family_with_children

2/10

Poor

06 Jul 2026

Stephen

No power on July 4th. No AC in a 100 degree room. No back up generator?

Partner

10/10

Exceptional

06 Jul 2026

Cestra

Central location, staff, and cleanliness

Family

10/10

Exceptional

05 Jul 2026

Kristine

Great location where with friendly staff!

Friends_and_family Friends

4/10

Poor

05 Jul 2026

Kristie

I will never stay here again!

Family

10/10

Exceptional

05 Jul 2026

Paige

Best of the best! Clean with beautiful courtyard pool. Lovely interior and well appointed room. Quiet for the French Quarter in the heart of it all!

Partner

8/10

Excellent

04 Jul 2026

James

10/10

Exceptional

04 Jul 2026

Giselle Anita

The staff was very helpful and pleasant

Family

10/10

Exceptional

04 Jul 2026

Brett

The location was perfect, especially for first time visitors to NOLA. Everything was walkable and being able to sit on the balcony to rest was refreshing.

Partner

10/10

Exceptional

03 Jul 2026

Anthony

Don't choose a Bourbon Street balcony if you don't want to hear loud music late into the night. There are clubs directed across the street the street and lots of people hang in the street making more noise. Otherwise the location is perfect for walking Bourbon Street or a short walk to Jackson Square and the Mississippi River. Love the Jazz Club, coffee shop nd restaurant on site

8/10

Excellent

03 Jul 2026

Ricardo

Enjoyed our stay. Would definitely recommend to anyone who is interested in staying in the French Quarter

Partner

10/10

Exceptional

03 Jul 2026

Brandon

Smelled a little weird

Partner

10/10

Exceptional

02 Jul 2026

Jeff

Great property.

Family_with_children

6/10

Pleasant

01 Jul 2026

William J

Pool was nice but had too much chlorine. Shower head leaked everywhere and only room service option was a $50 subpar pizza :(

Family_with_children

10/10

Exceptional

01 Jul 2026

Angelique

Room clean and great location near all the fun! You won't regret this location

Partner

8/10

Excellent

30 Jun 2026

Karen B.

Clean facility, friendly staff. If you want a quiet stay and access to the pool, go on a weekday. If you choose a room that is not on the Bourbon Street side, it is pretty quiet, especially on weekdays. Summer weekends are very busy and extremely loud-no room at the pool and the hotel played very loud, booming music all day on the weekends until dusk. We chose those days to visit the WW2 museum, so we were able to avoid the crowd. The Bourbon Street side of the hotel is currently across the street from several “gentlemen’s clubs” and on weekends, loud music is played during the day and until 4 am. The hotel staff were very kind and able to move us to a room on the opposite side of the hotel so our stay was pleasant.

Partner

10/10

Exceptional

29 Jun 2026

Leslie

Hotel was very clean and nice. Staff was wonderful. Hotel location is perfect for what we went for. The pool closes at dusk which I wished it would had stayed open later for a little night swimming. But it was still a great time. Room was very clean and bed was so comfy. Definitely will be staying at this hotel on our next trip to Nola!

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

David

The room was great. The lobby and restaurants were very nice. I’ll be staying here again.

Partner

10/10

Exceptional

29 Jun 2026

Jean-Pierre

L'hôtel est très bien situé ce qui nous a permis de ne pas utiliser la voiture les 3 jours de notre séjour. La chambre était propre et confortable et le personnel acceuillant.

Friends

10/10

Exceptional

29 Jun 2026

Thomas Edward

Staff was very friendly.

10/10

Exceptional

28 Jun 2026

mikel

10/10 highly recommended

Friends

10/10

Exceptional

28 Jun 2026

Lacy

The staff was so nice and helpful! Would 100% stay again!

Friends

10/10

Exceptional

28 Jun 2026

Tracy

Loved the location of the hotel. We had an interior room with a shared balcony by the courtyard facing the pool. We loved our room location!

Partner

8/10

Excellent

28 Jun 2026

Sydney

Nice stay i would definitely recommend

Friends

2/10

Poor

27 Jun 2026

Jared

The room had no working phone there was a phone in there and it had no sound or power. I called with my cellphone to the front desk to ask for it to be fixed and they never did in 6 nights I was there. I asked if there was a microwave to heat up some food I had in my room mini fridge and they said it was a $25 charge for my whole stay to borrow a microwave for my room. The bath tub was so narrow and slippery that I fell and almost went over the tub even standing on my two feet. The pool was small and crowded and the beds available for tanning people would just put their stuff on them and you had to wait for them to leave to be able to tan poolside. The hotel had a parking garage downstairs and wanted $55 a day to park there. The hotel also had additional charges besides the charges of the original booking and a $100 hold per day on top of that. I was not able to fully enjoy my stay at the hotel because I had $600 tied up in my bank account. The door man was rude saying see you later.

Partner

10/10

Exceptional

27 Jun 2026

Kenyatta

We loved this hotel! The only problem we had was at checkout and trying to charge us vallet parking when we didn't have a vehicle. They corrected it right away.

Friends

10/10

Exceptional

26 Jun 2026

Juanita

A good place to stay if you want to be in the middle of the action in the French Quarter.

Partner

10/10

Exceptional

26 Jun 2026

kevin

All you need was in the hotel club bar food