Name: Maison Dupuy
Address: 1001 Toulouse St., New Orleans, 70116, US

2/10

Poor

21 Jul 2026

Donna

I booked and paid this hotel(Maison Dupuy) back in April. 2 weeks before the time of travel I was redirected to stay at another property. After checking out I found out that the hotel that I started at was cheaper than what I had paid. When trying to contact anyone at the Maison, tells me that I'm not entitled to a refund that was my money in the 1st place.

Friends_and_family Friends

10/10

Exceptional

08 Jul 2026

Timothy

Excellent property. Very close to Bourbon St. but not too close. Mostly quiet at night. Room was clean and bed was comfortable. Staff was extremely helpful in assisting us with our activities. I would definitely stay here again.

Family

10/10

Exceptional

05 Jul 2026

Nichelle

Everything was great! Would stay again!

Self

10/10

Exceptional

27 Jun 2026

BRANDON T

Good location and average quality. Would stay here again.

Partner

10/10

Exceptional

17 Jun 2026

Allison

Sad this place is closing

10/10

Exceptional

05 Jun 2026

Michael

It is the best place that I ever staed in New Oreleans!

Self

10/10

Exceptional

05 Jun 2026

Ebony Angel

Clean room, friendly staff

Partner

10/10

Exceptional

04 Jun 2026

Agnes

Clean room and friendly staff. Very walkable, would stay again.

Self

10/10

Exceptional

30 May 2026

Samuel

Very wonderful experience!

Friends

6/10

Pleasant

28 May 2026

KAREN

This hotel needs a lot of work - the pool is green (big stains), the staff is Understaffed (especially front desk / valet / etc), the restaurant & bar never look operable. The room bathrooms are quite old, the AC units make a loud noise when you are trying to sleep. This property needs a lot of renovation! I would not stay here again.

Family

10/10

Exceptional

24 May 2026

Sara

We loved our stay here staff was very friendly and room was clean and comfortable. Also, liked that we were pretty close to Bourbon. Would stay here again.

Family

10/10

Exceptional

24 May 2026

colleen

Clean room staff was awesome

Friends

2/10

Poor

24 May 2026

AnneMarie

upon arriving to the hotel, we were told the hotel is/will be closing in 10 days. spoke with the other guests at the hotel, they were also told the hotel was closing. tv was not working, could not go swimming. management should have warned the guest about the hotel closing.

Partner

8/10

Excellent

22 May 2026

Jovino

Staff was helpful. This hotel is old but convenient location.

Partner

8/10

Excellent

22 May 2026

Mario

Old carpets have the gel a stale smell

Business Self

10/10

Exceptional

19 May 2026

Camila

Perfect location, close enough to the fun, but far enough away to be peaceful

Business

8/10

Excellent

19 May 2026

Vianny

Nice place, great area

Partner

6/10

Pleasant

18 May 2026

Kilie

Unfortunately, we had to change rooms bc the AC quit working and the toilet was running water onto the floor. Staff was helpful in moving us

Partner

6/10

Pleasant

15 May 2026

kyra

Very walkable and safe, room was more outdated than the pictures showed, we had issues with our keys working and the door wasn't locking. Maintenance fixed it luckily

Business

10/10

Exceptional

13 May 2026

Michael

I always stay here when I come to town.

Friends_and_family Friends

6/10

Pleasant

13 May 2026

Linda

We had found out during our stay that they were closing the hotel down the following week for a renovation, which was very obvious because lots of things were unkept and untidy. We’re not staying there again. It’s an old hotel anyway good location.

Partner

10/10

Exceptional

12 May 2026

Marshall

Honestly a great place to stay if you are looking to experience the real New Orleans.
Sits on the edge of the district so you aren't barated by party sounds all night.
Hotel was built in the 1970s but is made to look like it fits in, which it does.
Restaurant hours in the Hotel are weird, so never got to eat there.
All in all, will be back to this hotel again.

Partner

10/10

Exceptional

12 May 2026

Lakeia

Absolutely loved it , the pool the courtyard was absolutely beautiful. The bar was very nice. GREAT location! I would absolutely recommend and be back again!

Friends

8/10

Excellent

12 May 2026

James

Very well lit bathroom, good mirrors, wash clothes on first day (but had to request them on subsequent days), decent WiFi, on site cafe, coffee pot in room and free coffee in lobby. Refrigerator in room but no microwave. Quite.

Partner

10/10

Exceptional

11 May 2026

Thomas

The rooms could use a little updating, bathroom was very small. The room was clean and service was great. The pool and court yard were very nice and relaxing

Partner

8/10

Excellent

11 May 2026

Scott

I have been coming here for years. The hotel closes next week for very much needed renovations. I love the location, the pool courtyard is beautiful, the rooms are nice but extremely tired. The staff is over the top, can't say enough. Can't wait to come back after the renovation.

Partner

10/10

Exceptional

08 May 2026

Tiffany

Lovely feel to the room, and especially loved the balcony! Staff was helpful and courteous throughout!

Self

2/10

Poor

07 May 2026

Isabel

Dirty. Left immediately after further looking at the room and bed, sheets had holes. Bed spring had black spots… I wish I could make this up

Partner

10/10

Exceptional

07 May 2026

Janie

Very lovely historical hotel within easy walking distance of everything we wanted to see & do in the French Quarter.

Friends_and_family Friends

4/10

Poor

07 May 2026

Deborah

The restaurant was closed, so was the bar. The pool hadn't been cleaned all year, it was nasty. The room was mediocre would not recommend this hotel to anyone.

Friends

10/10

Exceptional

06 May 2026

Robert

Great location. Staff was nice and allows early check in.

Partner

6/10

Pleasant

06 May 2026

Steve

We have stayed here a lot for JazzFest. Unfortunately the property has become outdated and there is no evidence of any investment being put into any upgrades or improvements. Staff and location are great but this may be out last stay for here until things are upgraded

Partner

8/10

Excellent

05 May 2026

sharon

Location was perfect, walking distance to Jackson Square. Cute courtyard and friendly staff. My only negative was loud air conditioning unit that was either very cold or we had to just turn it off. I would stay there again. It was nice having maid service daily; so many hotels are getting away from that.

Family

10/10

Exceptional

04 May 2026

Anthony

It’s very accommodating. We’ll stay there again.

Partner

8/10

Excellent

04 May 2026

Karen

Good location, felt safe, great bar with live music while we were staying. Courtyard is a plus and enjoyable. Only comment is that we had 4 in a room and had to keep asking for 4 set of towels and coffee packets daily. Needed additional blankets and pillows for both beds.

Friends

10/10

Exceptional

04 May 2026

Chad

Staff was very helpful!!! They were there to help you know matter what you needed.

Family

4/10

Poor

03 May 2026

Christine

* Bathroom was leaking (above from ceiling)
* Bathroom was so small you could not open the door the entire way.
* Elevator was small and \"scary\"
* Pool was filthy & not usable
* Phone did not work

Family_with_children

10/10

Exceptional

03 May 2026

Kala

Parking was amazing food downstairs was amazing!

8/10

Excellent

03 May 2026

Thomas

Nice enough hotel but a little overpriced given the circumstances. Old elevators and moldy carpets, bathrooms in need of updating or remodeling and the pool was dirty. My friend got a balcony room and when storms came in his carpet got soaked cause the doors are in dire need of repair. Overall a decent experience but a lot could’ve been better.

Friends

6/10

Pleasant

02 May 2026

Oscar

The Carpet at the Rooms are disgusting...

Partner

8/10

Excellent

02 May 2026

kenya

The staff was very helpful and pleasant.

Partner

8/10

Excellent

01 May 2026

Jeannine

Great location. Very walkable to Bourbon street and the French Quarter. Front desk staff was just ok. We asked for dining options for breakfast and were no help at all. Told us to go ask the valet attendant. Lacking in customer service.

6/10

Pleasant

29 Apr 2026

Nicola

The hotel needs updating. It’s very tired. The parking is $50.00 per night which is quite steep. The staff were helpful. Great location and quiet.

Partner

6/10

Pleasant

29 Apr 2026

Michael

We had no hot water for the first day

10/10

Exceptional

28 Apr 2026

Oluwatoyosi

Great staff. Very nice and helpful!

10/10

Exceptional

28 Apr 2026

Rick

Great place to stay in the French Quarter

Friends_and_family Friends

2/10

Poor

26 Apr 2026

Christine

No 2 employees will tell you the same thing, they will charge your credit card willy nilly any time they want even when you lock in a higher rate to \"pay at the property upon check in\" (they will randomly try to charge you a week before arrival - 2 months after booking), you'll put a do not disturb sign on your door just to have the maids knock loudly in the morning to ask you if you want them to clean your room and you'll request an extra pillow 3x and never get it. They'll tell you that you'll be charged at the end of your stay and that you can split the charges with your friend then only to charge your credit card given to them for incidentals for the whole amount plus an extra $165 within an hr of walking away. They'll then tell you we can fix it on check out only to be told at check out that that isn't possible. They then tell you they'll email you a receipt and it has been a week and they never have. It was probably one of the most frustrating, disappointing stays we've ever encountered on our many trips to the French Quarter. I would never stay here again and will never recommend it to anyone else. The lack of unified training they give their staff (so they all know what the policies are since they seemed to change by the day/person behind the counter) and lack of transparency with how they handle your credit card you entrust them with is alarming and unprofessional. Quite frankly I have no idea how they stay in business.

Friends_and_family Friends

6/10

Pleasant

26 Apr 2026

Joshua

Staff was good except for the so called Parking Manager. He was totally unprofessional and even got jumped on to by other employees because of his attitude and behavior. Thats why I scored the whole stay the way that I did. I would never stay here again because of that one person.

Partner

10/10

Exceptional

26 Apr 2026

Ashley

The staff was beyond what i expected! On site valet parking!

Partner

10/10

Exceptional

22 Apr 2026

Shedanna

Yes it was and yes the bar was nice

Partner

10/10

Exceptional

22 Apr 2026

Gloria

Close to everything in the French Quarter

Family

10/10

Exceptional

21 Apr 2026

Toby

It was a pleasant experience. The staff was very helpful and friendly.

Self

4/10

Poor

20 Apr 2026

Brian

The rooms don't have easily changeable heating and air conditoning. My room (during a cold spell) was 60 degrees and when I naively turned the heat on to 70 NOTHING HAPPENED for 6 hours! The engineer explained that you could either have heating or AC but not both! It was a very cold spell, but I could not warm the room DON'T STAY HERE!!! There are many better places in New Orleans!

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Lynette

Fromt desk staff were bery friendly.! Loved the restaurant. Josh was awesome!

10/10

Exceptional

20 Apr 2026

Vijay

Very good staff

Family_with_children

10/10

Exceptional

20 Apr 2026

Kerri

Room is pretty standard. Staff super friendly. Bartender makes great drinks & recommendations. Courtyard is clean and super welcoming

6/10

Pleasant

20 Apr 2026

Leo

Love the Maison Dupuy BUT it's dirty and unkept. We were charge $70 over what Expedia charged us; they can't tell me why. We checked in to a very dirty room - they don't vacuum or clean other than the toilet and shower area but no mopping either. Keep your shoes on. There was one partial roll of toilet paper, is the staff taking them home. We asked for another roll and the next day the same thing and the soaps were not replaced with new ones. I had to ask again and the tissues - same thing - NONE! The staff are very kind. The pool area with the sweet cabanas do not look like that in real life. No covers for them and the one we liked to set at was held together with plastic zip ties. I won't stay here again. The keys stopped working off and on too. We stayed for 5 nights - never again.

Friends

10/10

Exceptional

19 Apr 2026

Kathryn

Perfect trip

Partner

8/10

Excellent

17 Apr 2026

Deana

Easy walking distance. Great staff

8/10

Excellent

17 Apr 2026

Ingrid

Friend and I stayed here 2 nights prior to a cruise departing the New Orleans port. I booked this hotel through Expedia so it's hard to know what to expect. Yes the hotel is very old and may be a bit tired, but the charm, ambiance and close proximity to Bourbon Street makes up for it. The hotel has a very friendly and knowledgeable staff. There is a restaurant/bar off the lobby, an open courtyard with lots of seating and a pool. We had a room on the 2nd floor overlooking the courtyard and pool area. Our priority was to be near Bourbon Street ... and that it was. So the 2 of us ladies walking alone in the evening made us feel secure with the proximity. We enjoyed a fabulous breakfast each morning (extra charge) in the restaurant. Our room was a very good size with the only thing missing was a mini fridge. It did have a coffee maker. This hotel served us well and both of said we would be happy to stay here again.

Friends

4/10

Poor

15 Apr 2026

DAWN

The hotel would be beautiful if it was kept up. It seems most of the rooms were having air-conditioning issues even when they upgraded us to a room that had a working air conditioner. The air conditioner really didn’t blow very cold. It wasn’t until our final day that we were checking out that we actually had hot water. The staff did everything they could to help us however, it doesn’t seem like the owners are doing much to keep up with the property lamps in the rooms were falling apart. It was difficult to turn on the showers. The mini fridge in the room did not work. Just a lot of little details that need to be taken care of.

Partner

10/10

Exceptional

14 Apr 2026

Britney

Room was beautiful! Everything was ! Staff 10/10! But my hot tub didn't work. Requested to be fixed and it wasn't.

Partner

8/10

Excellent

14 Apr 2026

Jay

Parking secure

10/10

Exceptional

13 Apr 2026

joseph

Great value decent rooms and this Hotel exactly where you want to be in the quarter. The hotel bar has \"swing nights\" , the pool is the largest you will see in the quarter with very large courtyard. The hotel itself is very large. Staff was attentive. I also understand this place will be renovated soon.

Self

8/10

Excellent

12 Apr 2026

Denise

The $50 a night valet only parking should be included in the price of the room or let people park themselves.

The rooms need more trash cans

And you need ashtrays outside the hotel since you have to go down and smoke. I hated putting them on in the street

Partner

6/10

Pleasant

11 Apr 2026

Crystal

First, the staff here are exceptionally friendly and warm. From the young lady that helped with my rather stressing check in all the way to the doorman and other staff. However, the hotel is in dire need of updating their systems to operate with the trends of the industry. The building need many repairs and the carpets are absolutely filthy, disgustingly filthy. I was impressed by the cleanliness of the rooms given the rest of the hotel is so dirty, but the rooms and the bathroom I had was very very clean. The furniture was pretty worn out and had some staining so I did not use the living area, but the bedroom and bathroom were top notch and felt like a different hotel. Unfortunately, I did not get much sleep as the air conditioning was full blast and it was too cold to enjoy a shower or even sleep at night. I turned the heat on 90 and it was still blowing freezing cold air. I tried to turn it off and it would not shut down and the air was continuous throughout the night. I ended up paying an Uber to take me to the gym to shower and I had to purchase a blanket in order to try to find comfort from the bone chilling cold. There is no smoking area on the property and having mobility issues it was not ideal to have to exit the property and walk down to stand on the street to smoke especially at night. The staff was the highlight of this location. The food at the restaurant is subpar and that is being nice wasted over $60 and couldn't eat it too greasy and tasted like old microwav

Self

6/10

Pleasant

11 Apr 2026

KATHY

Air conditioning did not work
Water pressure in shower very low; slow draining sink
Great location. Staff excellent. Parking on site fabulous

Partner

10/10

Exceptional

10 Apr 2026

Ronald

Maison Dupuy has a delightful old-world feel with spacious clean rooms. I cnnot wait to go back!

Self

10/10

Exceptional

08 Apr 2026

Amy

It is always great to stay at this hotel. It’s in a perfect location and the staff is exceptional.

Self

8/10

Excellent

06 Apr 2026

John

Great location, onsite valet parking available and needed if driving in, noted as 4 star but room had a few issues so more of a 3 star experience.

Aside from that safe, quite very helpful and friendly staff both front of house and house keeping

Is a good value option in the French quarter, 2 blocks from the main drag and easy access to most of the area on foot

Partner

10/10

Exceptional

06 Apr 2026

KERRIE

We have stayed here a few times now and it is great location! You have a nice pool with daybeds and loungers. The room is all faced the pool so you don’t get a lot of street noise. Right on the edge of the French Quarter so easy to get everywhere.

Family

4/10

Poor

05 Apr 2026

John

The hotel itself looks very nice from the outside, once I got in my room that was a different story. Air conditioning barely worked, room was full of damage, courtyard area looked extremely unkept.

Partner

8/10

Excellent

05 Apr 2026

Dymica

Overall my stay was great. The hotel is in a great location and the staff were very friendly.

Friends

10/10

Exceptional

02 Apr 2026

John

Never enjoyed the bar, everything was wonderful, my only set delima is I was told I would receive my deposit back in a couple days and it has been 10 days, can someone please notify me or rectify the issue, 🙏 thanks

Partner

4/10

Poor

02 Apr 2026

Susan

The tv buffered the whole night so watching tv didnt go so well. The bathroom sink barely drained, the toilet made a loud screeching noise while the tank refilled after flushing it and the carpet was really dirty to where you need to wash your feet before putting shoes on.

Partner

8/10

Excellent

31 Mar 2026

c d

Breakfast was wonderful. Food was wonderful. Staff was great. However the hotel itself is old and really could use a little TLC dirty doors, dirty windows, old carpet however for the French Quarter in New Orleans, the price was right so sometimes you get what you pay for.I’m

10/10

Exceptional

30 Mar 2026

Veronica

Great front desk service ! Everyone was very nice will definitely come back.

Friends

6/10

Pleasant

29 Mar 2026

Jennifer

Super cute hotel and great location. The sink in our room did not drain unless you physically held up the stopper. This would be obvious to any cleaning person so not sure why it wasn’t reported. We stayed 2 nights. The first night we had no a/c. Maintenance did come and try to fix it but no luck. The were able to repair it the next day but then it was absolutely freezing. So not the most comfortable stay. Also my husband had to use the business center and said it was filthy. The day staff was great, super helpful but the night staff was not great.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Susan

Clean, comfortable, great courtyard...staff was always accommodating and friendly

8/10

Excellent

29 Mar 2026

Shannon

Very charming hotel. We loved the balcony, the vibe was everything!

Family

10/10

Exceptional

29 Mar 2026

Robert

Staff was great! The room was in ok shape but the elevators are a little sketchy.

8/10

Excellent

28 Mar 2026

Louis

Cable tv was poor. Had 2 maintenance men come to room to fix it. Front desk not very personable. Great location.

Partner

10/10

Exceptional

27 Mar 2026

Jacques Trolin

Perfectly situated hotel in the French Quarter with beautiful architecture, a terrific courtyard with a nice pool, and a beautiful balcony overlooking it. The room was nice and large, but a bit dated. The king size bed was confortatle and the room had everything you need. Corrine at the front desk was very helpful.

Self

8/10

Excellent

27 Mar 2026

Annie

The staff of the Maison Dupuy are wonderful…kind, helpful and friendly. Special shout out to Miss Cynthia with 2nd floor house keeping. She continually checked in to make sure we had everything we needed & was so helpful and sweet! The hotel itself is pretty dated. The condition of the room was fair. We had to exchange electronic keys with the front desk about a half dozen times…no hot water for the first day or two until we reported it. The fitness room was really lacking in equipment. However, the unheated pool & the courtyard was enjoyable and pleasant.

Partner

8/10

Excellent

27 Mar 2026

Johanna

I booked this location because they have a pool. Unfortunately it was unheated and too cold to swim in for long

Self

10/10

Exceptional

26 Mar 2026

John

The Breakfast is made to order and very good.Great coffee in the lobby and really helpful and truly friendly Managers and staff. They did everything they could to make us feel welcome. Great swimming pool but unheated.
The balcony view (2nd floor) up and down Burgundy@ Toulouse was perfect. It A few blocks from everthing you'd want but quiet. Locals live there in the neighborhood and they were so friendly to us. Lots of friendly dogs and a Cockatoo named Iko! Great experience and I can't wait to go back.

Partner

6/10

Pleasant

26 Mar 2026

Douglas

The architect

Family_with_children

10/10

Exceptional

25 Mar 2026

Keith

Nice place very convenient

Self

6/10

Pleasant

25 Mar 2026

Christopher

Valet service set a strong first impression—friendly, welcoming, and professional.

That initial experience, however, was not reflected at the front desk. The check-in felt impersonal and lacked the warmth one expects in hospitality. There was little engagement, and the interaction came across as transactional rather than welcoming.

Upon entering our assigned balcony room, the temperature was extremely warm—uncomfortably so. After contacting the front desk, we were advised it would take some time for assistance. Despite the hotel appearing relatively quiet, it took nearly an hour for maintenance to arrive. Unfortunately, the issue was not resolved during that visit, and after additional follow-up, we were ultimately reassigned to another room.

The second room was an improvement in comfort, though the overall condition of the property feels dated. The bathroom, in particular, showed signs of age, with a small tub/shower setup and finishes that could benefit from updating. Some areas, including wallpaper, appeared worn.

Throughout the stay, service at the front desk remained consistent but lacked engagement, which stood in contrast to the welcoming tone set by valet.

This property has a solid foundation and clear potential. With attention to guest experience and some thoughtful updates, it could align much more closely with the level of hospitality travelers expect. As it stands, the experience felt more functional than memorable.

Partner

2/10

Poor

23 Mar 2026

Teresa

The hotel is out dated. The rooms are small and have a musky smell to them. The staff is not friendly at all. The housekeeper threw away our cafe beigne donuts that were in a bag not anywhere near the trash. All the trash we had was in one area. I told the front desk and the lady just smirked at me. The valet were not friendly and I felt like it was a burden to get our car at times. On a good note the hotel is located not far from all the attractions.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Shanika

Love it

8/10

Excellent

21 Mar 2026

Erin

The hotel was pretty nice. There is a $56 per night valet parking that I was not aware of. The double beds are seemed tiny. We don’t spend a lot of time in the hotel, but what we did was nice.

Partner

6/10

Pleasant

19 Mar 2026

Logan

Room was very clean and staff was great

Partner

10/10

Exceptional

18 Mar 2026

Andrea

I arrived several hours before my check in time, but Jenecka (not sure of proper spelling) was able to find me a room that was ready so I wouldn’t have to wait until 4:00 PM to check in. I was so appreciative of her! The bed was the perfect amount of comfort. I felt like I was sleeping on a cloud every night.

Self

8/10

Excellent

18 Mar 2026

Amanda

Great location, super helpful staff!

Partner

10/10

Exceptional

18 Mar 2026

Elton

Nice!

Self

10/10

Exceptional

17 Mar 2026

christopher

Front desk staff were extremely helpful with ideas of where to eat and get the best tours

Friends

6/10

Pleasant

16 Mar 2026

Christine

The staff was very friendly. The location was OK. The hotel needed upgraded. The carpet was old and flooded all over outside our room.

Partner

10/10

Exceptional

15 Mar 2026

Christopher

Great location and nice sized room.

Friends_and_family Friends

4/10

Poor

14 Mar 2026

Emily

Me and my party had booked a window room. Upon arrival we noticed the window doesn't open, providing the room with no ventilation, and having the room feel damp and have an odor. The next morning we found a roach crawling into one of the beds, a pair of dirty socks under the bed, and that the TV did not work.

We got a new room upon request, not offered. A worker was sent to help us with the roach, but instead inspected the bed and left, not providing any help.

Most of the staff were nice, with the exception of one front desk worker who was particularly rude to visitors.

The key cards also often did not work to open the door, which had us often going to the front desk for a new one.

They have a large container of drinking water that my party often used, until discovering one day that it contained soap, causing our drinks to be bubbly and taste like lemon.

Overall, I would not stay here again. It did not feel clean, and after witnessing the roach crawl into the bed I was mortified.