Inn on Ursulines

2/10

Poor

19 Jul 2026

Linda

Waited to get into the property and couldn’t get help.

10/10

Exceptional

19 Jul 2026

Liani Rene

This was a good property to stay at. We had a few hiccups but the staff was very responsive and attentive. I would stay again. Check in and check out was very easy.

Partner

2/10

Poor

10 Jul 2026

Sonia

My door was unhinged, need I say more?

Self

2/10

Poor

08 Jul 2026

Christopher

Pictures are severely outdated. Room hadn't been cleaned in a while. Dead bugs everywhere. A/c unit blowing mold. Water damage on the walls and soaked my clothes.

Partner

6/10

Pleasant

28 Jun 2026

Chad

We’ve stayed here several times and we love it, but this time the AC leaked all over the floors and wall and drenched my clothes so I got stuck wearing the same thing from the night before. The wall paint was like a bag of suspended water. So the morning surprise sucked, but we will be back again, just not to room 505.

Partner

10/10

Exceptional

22 Jun 2026

Anthony

Perfect location. Great spot

10/10

Exceptional

22 Jun 2026

Rebecca

No fridge or microwave but great location and staff!

Partner

10/10

Exceptional

19 Jun 2026

LV

Parked on the street. No problem. A/C worked perfectly.

Partner

8/10

Excellent

19 Jun 2026

Bert Vann

Great location. Safe. Comfortable bed. Spacious room. AC worked well. Check in is a bit awkward as the hotel is not manned. A fridge and microwave would not be out of the realm of reason for a hotel at this price point. Lovely courtyard. Overall a nice place to stay. I will stay again.

Self

4/10

Poor

14 Jun 2026

Jason

The parking was four blocks away and 40 dollars extra per day.

Partner

10/10

Exceptional

07 Jun 2026

Jonae

Very clean & super helpful checking in

Friends_and_family Family

4/10

Poor

05 Jun 2026

Helen

Our Review. We arrived at the hotel (May 28-30). There was no one available on site. We spent some trying to figure out how / where to check in.After asking someone. We were advised that checking in is a difficult process with the hotel as there is no one onsite. We were directed to the Lamothe House which is offsite and we were greeted by a hotel staff member who appeared to have no customer service /people skills. First impression is “key”. We felt no warmth/welcome during check in.
We travelled back to the Inn on Ursulines to room #501. The room was located off the street and was found not satisfactory.
The 2 x bathroom electrical outlets did not work; you could not use the blow dryer.
The bathroom mirror lights did not work; shaving was an issue; you could not see.
The coffee station was situated by the wall; however there was no electrical outlet to plug it in. The iron in the room did not work.
The 2 x electrical outlets by the bedside; requires you to unplug the light to charge a phone, etc. The room safe would not open. Encountered a cockroach coming out of the shower. Yes, the building is old. However, it appears there was no care taken or any quality checks made to the rooms before guests arrived. We both worked in the hotel hospitality business for 10 years. We understand the importance of customer service/customer care. We found the problems /inconveniences of our stay stressful. We hope the hotel issues we experienced get resolved for future guests.

10/10

Exceptional

02 Jun 2026

Weing Xi

Clean room, helpful and responsive staff. Wonderful stay

Partner

2/10

Poor

31 May 2026

Nicole

The hotel is small. It’s not updated. The room is clean. The building itself is not updated. The steps are very steep. They’re old and they need to be refurbished. They even had green moss on the concrete in the yard. You have to walk five blocks to pick up your keys and five blocks to walk back. There’s no one currently on site to assist you with any needs. I would never stay here again. They have no microwave no refrigerator food will spoil.

Friends

10/10

Exceptional

22 May 2026

Katherine

Very cute place to stay! Close to EVERYTHING!!

Partner

10/10

Exceptional

04 May 2026

Caroline

Great old guesthouse in the quarter! Lots of character. Courtyard was lovely. Close to restaurants, shopping, bus line. Would definitely come back

Family

8/10

Excellent

03 May 2026

Sarina

Cute historic hotel in a convenient French Quarter neighborhood.

Friends

4/10

Poor

02 May 2026

Gail

Beware. You will be talking with a person on a video monitor when you check in. We came early and put our bags behind the desk. When we came back to get into our room it was raining and the office was locked. When we called the maintenance man to let us in he did but our keys would not work so he left to get more made. TV also was not hooked up so he had to help with that as well. A very disappointing visit. Room itself was ok.

Partner

10/10

Exceptional

28 Apr 2026

Theresa

In walking distance for everything. Best to take a power strip only 2 plugs worked in room! Check in was easy everybody was friendly we had everything needed.

Friends

4/10

Poor

27 Apr 2026

Harvill

No front desk. Check in is 1/2 mile away. No phone answered until 8:00 am. No voicemail. No wifi password provided.

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Paul

Best place in NOLA

Family_with_children

10/10

Exceptional

25 Apr 2026

Jane

I've been to NOLA many times and it's like my second home, but it was my first time staying at the Inn on Ursuline's, my favorite block in the quarter. The room and the courtyard were nice, and the staff were great. The French Quarter Guest Houses also have three other nice properties, the Inn on Saint Peter, the Inn on Saint Anne and the Lamothe House on Esplanade. All are very reasonably priced considering the great location. Highly recommended and I'll be back since I know what it means to miss New Orleans!

Friends

8/10

Excellent

25 Apr 2026

Lawrence

Check in process was AWFUL. The room was nice, but the shower was way too small.

6/10

Pleasant

24 Apr 2026

Deann

Check in was not smooth. There is no staff on property. I tried to get a digital key but after 3 emails, still no key. Staff we did meet were very nice. We had to carry bags several blocks from the check in area. We were in the Hobbit Hole. The door is maybe 6 ft tall but inside the ceiling is about 12 ft high. There is no window as we are in the basement. It did not appear to have a working smoke alarm, so I almost started this review with DEATH TRAP. I tripped everyday on the bathroom step. On the plus side, it is very convenient and easy to walk to many places.

Partner

10/10

Exceptional

16 Apr 2026

Kathryn

Room was tiny but with charming ambiance, very vintage. There is no check-in desk at the property but you get digital door codes or can run over the the main office for physical room keys.

But great bed, great air conditioning AND a ceiling fan, modern bathroom, toiletries --the water pressure in the shower could have been better but no big deal. The stairs up are indeed steep and a bit rickety, beware if you have any kind of mobility issues.

I arrived hours before the room was ready and went to their flagship hotel on Esplanade (about 3 blocks away) to drop my bags off. Carol at the desk was wonderful and friendly. Sat by the courtyard pool for a bit, it was lovely.

Easy safe walk home from Frenchman St, comfortable walk into the busier parts of the French Quarter.

Friends_and_family Friends

8/10

Excellent

12 Apr 2026

Debra

We have stayed here several times before and always love staying here! Everything is always clean and they have great amenities! This time we were in an adjoining room on the inner courtyard, the people above us were very loud and noisy all night (no fault of the Inn). Then the rude people in the adjacent room must've left early and left some sort of alarm going off for 2 hours early in the morning and kept us up, but shout out to the staff, I called to report it and they came quickly to investigate and turn it off. Second night no one was above or adjoining to us so it was quiet and peaceful. We still enjoyed our stay and will stay here again!!

10/10

Exceptional

11 Apr 2026

david

air con good. Bed good. Staff great.

4/10

Poor

10 Apr 2026

Todd

Room keys dont work. No management on site. Burned [ut light bulbs. Advertised safe boxes on website but they dont work and management stated no properties have them. Upon checkin was given incorrect wifi. Would not recommend inn on ursuline to anyone. Property is old and need of repair our room 503 had severe water leaks and bubbled paint on wallnear baseboards

Partner

10/10

Exceptional

05 Apr 2026

Jessica

Great location, cute property. Nice for a place to sleep and shower. Checking in and getting key code is a little confusing at first but easy once you figure out where to go in.

Family

8/10

Excellent

04 Apr 2026

Beth

Great location! Walking distance to everything we wanted to go to, but in a quieter area. Clean and staff were accommodating. My only complaint was the size of the shower. It was nearly impossible to shave your legs.

10/10

Exceptional

02 Apr 2026

Debra

Love this location for walking New Orleans. Great little courtyard!

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Morgan

Quaint inn with a small courtyard. Close to Bourbon street & the Mississippi.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Joyce

I had a lovely stay at Inn on Ursulines. The location is absolutely perfect—right in the heart of the French Quarter but still peaceful enough to relax and unwind. The rooms have so much charm and character, really giving you that classic New Orleans feel.

The staff was kind and welcoming, making the whole experience feel comfortable from the moment I arrived. I especially appreciated the courtyard—it’s such a beautiful, quiet spot to sit and take everything in.

If you’re looking for a cozy, well-located place with personality, this is definitely a great choice. I would absolutely stay here again.

Self

8/10

Excellent

28 Mar 2026

Scarlett

Staff was as helpful as could be. Was not a huge fan of the stairs, especially when taking in and out our luggage, but that was inevitable. Walls are very thin and you’ll hear everything your neighbors are doing/saying, that wasn’t too great. But the room was perfect size, and very clean.

4/10

Poor

27 Mar 2026

Julie

The pre-register o your phone and down load a digital key thing did not work. There is no one at the property so they sent someone from two blocks away with key cards. The place is a little run down, toilet paper holder hanging loose on the wall, some things that hadn’t been dusted in awhile, but otherwise pretty clean. Staff were very nice and helpful. Temperature easy to control, location close to French market, Jackson square, cafe du Monde,yet very quiet street. The price was reasonable for what you get, I guess.

Partner

10/10

Exceptional

23 Mar 2026

Carlie

Wonderful place to stay and highly recommend - incredible location!

10/10

Exceptional

22 Mar 2026

Robert

Perfect place for New Orleans, it’s in the center of everything.

8/10

Excellent

16 Mar 2026

Eleanor

Construction right across the street made it hard to sleep once the crew started around 7 am. Otherwise, great location

Partner

8/10

Excellent

15 Mar 2026

Annette

Easy walking access to Jackson Square . Evenings were very quiet. A small convience store rght next door. I do howevernwish the courtyard had been better maintained. All planters just had dirt in them with empty cigarette butts. The rooms however were super clean and tge beds were Amazing. Offsite parking gave us about 7 block walk. Would definitely stay here again.

8/10

Excellent

14 Mar 2026

angelo

Helpful staff, quiet but close enough to everything.

6/10

Pleasant

10 Mar 2026

Jerry

Room was nice. Bed was comfortable. The check in and check out process was horrible. We were not warned in advance that we would have to walk 6 blocks with our luggage to check in. No staff at the property. Same process for check out. I would not recommend this place.

Friends_and_family Friends

10/10

Exceptional

08 Mar 2026

Thomas

Very nice place.

Self

10/10

Exceptional

06 Mar 2026

Suman

Great location nice rooms

10/10

Exceptional

05 Mar 2026

Debra

Close to everything! Clean, and in a quet area even though you're steps from Bourbon St. Had everything we needed! Will definitely stay here again!!

Partner

6/10

Pleasant

05 Mar 2026

Keith

It was in the French Quarter. There were lots of places nearby.

Self

8/10

Excellent

04 Mar 2026

Otia

Monday night I was locked out of my room 😞. I could not adjust the air. Woke up this morning hot. The bed was very comfortable

Partner

4/10

Poor

04 Mar 2026

Edward

Located in the French Quarter just a few blocks from Bourbon street and Jackson square. I want to love this historic hotel but the new owners don't care about the property and it's super obvious. I stayed here a year ago and it was great, which is why I returned. Now there's no onsite front desk and and hotel communications is poor. They only send an email about preregistrating while I was on the flight to NOLA. And then it turned into a 4 block walk back and forth because of their miscommunication. And then a constantly malfunctioning split unit. Again, this place could be great but it just isn't anymore. Go somewhere different and have a much better experience, NOLA is a great city!!

Partner

10/10

Exceptional

02 Mar 2026

Ronald

Very clean room

Self

10/10

Exceptional

02 Mar 2026

Edgar

Really nice location,close to everything

Partner

6/10

Pleasant

25 Feb 2026

Tracy

Nice staff. Room was nice but no fridge or microwave.

Partner

2/10

Poor

24 Feb 2026

Shavonne

Worst hotel I ever experienced. Checked in at 3:16pm and couldn’t go into my room because it wasn’t even finished being cleaned until 4:30pm. It was a couple also there that checked in at 3pm and was sitting outside with us because their room wasn’t cleaned either. After going into the room. It still wasn’t cleaned. Housekeeping had to come back. The door also wouldn’t lock. Maintenance had to come and fix it. TV did not work, had to unplug it and plug back in just for it to work the whole stay. No phone was in the room. Also I was promised a $100 dollar refund for the inconvenience of not being able to go into my room until 4:30pm and didn’t receive it yet. Called them and they telling me to call when the guy that I spoke to when I was there is back to work. I would not recommend this place.

Friends

8/10

Excellent

24 Feb 2026

Robert

Nice room clean

8/10

Excellent

22 Feb 2026

Elizabeth

The location is great, French Quarter very walkable from here. The beds are firm but comfortable. Would stay again.

Friends

10/10

Exceptional

22 Feb 2026

Raul

The receptionist was very pleasant, the room was spacious and clean, very nice and quiet courtyard, very peaceful even though, it is very close to Bourbon Street

Self

8/10

Excellent

21 Feb 2026

Sandy

The room itself was nice. Comfy bed, clean room, clean bathroom. The downfall is the location. The room is literally 5 ft from the street. If you are a light sleeper, this is NOT the room for you. The hotel does have rooms to the rear of the building of our room, request one of those. You can hear people talking on sidewalk, the cars can be SO loud!! The garbage pick up is early, as is the street sweeper. Ask for an actual key card. I had trouble with getting the digital key to work.

Partner

2/10

Poor

21 Feb 2026

Yvette

Lobby was closed the entire three days. Our AC leaked water all over the floor. Complained about and “maintenance “ was called. The “fix” made it worse. Shower was 18” x 15”. Couldn’t turn around in shower and water was all over the floor.
Had to download the app OpenKey. What a joke. Never worked on our first 5 attempts. Stay someplace else!

Partner

10/10

Exceptional

21 Feb 2026

SOFIA

Beautiful remodeled, good customer service

Family

8/10

Excellent

20 Feb 2026

Josh

It was nice

6/10

Pleasant

19 Feb 2026

Takia

It seems as though the room could be updated a little more...fresh paint, shower a little bigger and without the tile floor.

Partner

8/10

Excellent

19 Feb 2026

David

No frone desk anymore so not as convenient but room is always nice

Self

4/10

Poor

18 Feb 2026

Richard

The lobby at this property is closed, meaning we had to walk about 4 blocks to leave our baggage, and later check in at, a sister property. This partially defeated the purpose of having a room in the first place. Secondly, our room is right on top of the street, which means all kinds of street noise all night long. Worse, neither of these factors were disclosed in the reservation. Had I known either of these, I would not have stayed at this property.

Partner

6/10

Pleasant

18 Feb 2026

Elaine Filliter

Room ok. Door to room had handle hanging off. Access on first night was difficult. Was sent an access code to access room but on arrival found out I had to download an app to gain access which I struggled to do on the sidewalk in the dark. On the last day check out was 11.00 am but access to the room was shut off at 10.00 am so we were locked out again on our return from breakfast.

Family

10/10

Exceptional

16 Feb 2026

James

Great location, great room, and free parking close by

10/10

Exceptional

16 Feb 2026

Anya

being accommodating with check in/out

Leisure Friends

8/10

Excellent

15 Feb 2026

Bruce

Yes.

Leisure Family

10/10

Exceptional

18 Jan 2026

Lora

Clean room. Historic very cool inn. Carol (front desk) was fantastic! So helpful!

8/10

Excellent

11 Jan 2026

Van

Location was great for us close to lots of things but the middle of the party was clean old vibe hotel I would definitely stay again

Leisure Partner

8/10

Excellent

02 Jan 2026

Tiffany

My husband and I loved our little room at the Inn on Ursulines. It was cozy and clean with a very comfy bed. The air conditioner cooled very well. The area was safe and quiet. However, some things you should know: the room was very tiny. The property is old and has been maintained well, but we had very steep steps getting up to our room. You check in at a different property a few blocks away. You can pay $40 to park in a secure lot a few blocks away or you can park for free along the street 7am to 7pm. There was no one attending the office at the Inn on Ursulines so if we had needed anything we would have had to walk to the sister property (Lamothe House Hotel). Overall if was a good stay for one night.

Leisure Partner

10/10

Exceptional

23 Dec 2025

Irene

Beautiful architecture full of New Orleans character; great central location for where we were meeting friends; clean and beautifully renovated rooms; and friendly, helpful staff!

Leisure Friends

10/10

Exceptional

23 Dec 2025

LV

Shops nearby.

Partner

6/10

Pleasant

13 Dec 2025

Cynthia

Pros
Check in process was easy and they allowed early check in with no charge.
Love the location!
Love the charm of the Inn.
Cons
The keyless entry is problematic and caused lots of frustration for both rooms.
They cleaned one of our rooms and left the door not only unlocked, it open!
We had a late checkout so ran to breakfast and when we got back none of our room keys worked to let us on the property or in the room. Since there is no management on property we had to wait almost 30 minutes for someone to show up and let us in. Quite a bit of panic on our end since we had an uber on the way.

Business Friends

10/10

Exceptional

04 Dec 2025

Patsy

Very quaint and beautiful. Rooms are simple but very comfortable. Staff members are very accommodating and went out of their way to make our stay memorable. We will definitely stay here again!!

Friends

10/10

Exceptional

28 Nov 2025

Yilin

nice place to stay near French Quarter. It has a walkable distance to most places, daily cleaning, safe area, affordable price.
The only one flaw is there is no staff on the front desk and you will have to call their sister property for check in and receive keys.
Overall good.

Leisure Self

6/10

Pleasant

26 Nov 2025

Victor

Average

Leisure Self

10/10

Exceptional

17 Nov 2025

Thunyaporn

Staff was helping very well and the room was clean.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Gawain

I parked on the street right in front of the hotel so it was easy breezy

Leisure Partner

10/10

Exceptional

27 Oct 2025

Andrew

The key was kind of a hassle, but other than that. It was perfect.

Leisure Partner

8/10

Excellent

26 Oct 2025

Derrick

The perfect area to stay and walk.

Leisure Self

10/10

Exceptional

23 Oct 2025

Kemper

This is a fantastic outfit to stay with. They are the nicest most accommodating people in NOLA. Their properties are nicely placed for quiet in the heart of NOLA.

Business_and_leisure Self

2/10

Poor

19 Oct 2025

Amber

I received an email only a few days before our stay that they no longer staff the Inn. We did their digital key but got locked out of our room and the hotel multiple times as well as other guests. We had to drive to another hotel to let a physical key but when we got there the one staff person was actually at another hotel and we had to wait for her to walk back. The poor lady seemed over worked. I received an email that we would get reduced parking but it was still $40. The hotel couldn’t even give me an address to their parking lot and the directions there weren’t very good. It took us well over an hour to to get all checked in and in our room. I spoke with the manager on the phone and she was very rude. I would not recommend this place at all. Also the Inn needs renovations the railing for the stairs is about to come off, I would not recommend putting any weight on it. Our light switches wouldn’t work it got stuck on the on position.

Partner

10/10

Exceptional

15 Oct 2025

Jeri

Not real quiet. But overall it was great

Partner

6/10

Pleasant

03 Oct 2025

Kim

Nice staff. Loud and noisy at night. Shower leaked

Leisure Self

6/10

Pleasant

29 Sep 2025

Tom

There are definitely a few issues with communications here. We received an email a few days prior to our stay telling us to let them know if we wanted the digital key and parking. I replied back we wanted both and didn't get a reply until after we were already home from our stay. We also had a terrible time with the digital key option. We were supposed to be able to check in at 3 PM or earlier and would be notified via the app and a text message that our room was ready and how to get in. At 6:30 pm we ended up walking out of our way over to the other facility with staff and were told, without much compassion or an apology, that the app had been acting up. They gave us a regular key and we went to room. Everything was fine after that, except our feet stuck to the floors, they were super sticky. Hopefully these glitches get fixed. We always stay in this area and it was overall clean, safe, conveniently located to our hang out bars and super affordable.

Leisure Family

10/10

Exceptional

29 Sep 2025

Atiba

We had a great time at the inn on ursulines!
!

Leisure Partner

10/10

Exceptional

10 Sep 2025

Gawain

Great

Business_and_leisure Self

6/10

Pleasant

11 Aug 2025

Will

Location is great if you’re wanting to be in the quarter. Not having a real lobby was a downer. On Sunday morning, yesterday’s cold coffee was still in the coffee pot. Luckily it’s close by a lot of options for coffee and breakfast. Hotel didn’t charge 50% at booking like they were supposed to which caused confusion. However the lady who walked over from sister property was very helpful and got it sorted out!

Leisure

6/10

Pleasant

01 Aug 2025

Madeline

The good: the location was amazing, right at one quiet end of bourbon street. The courtyard and the room had such a cute, vintage vibe. The bad: giant rats in the courtyard, giant cockroach in the room, and mildew-smelling bedding. What to improve: We arrived around 9pm when the staff had left for the day. We had to call a number on the door multiple times before getting an answer and instructions to download an app to unlock the door. I think the welcome text sent at 4pm could have included check-in and WiFi information too.

Leisure Partner

4/10

Poor

19 Jul 2025

Roman

I reserved an apartment in New Orleans last night and got charged 180 dollars. When I went to check In I had to host and no way of contacting the host to do the check in. That being said I had to drive an hour and thirty minutes to a friend’s house for the night. I have no way of disputing this charge and I still can’t get ahold of anyone at the place I reserved. I feel scammed.

10/10

Exceptional

16 Jul 2025

Scott

I needed a place a reasonable bike ride from the train station. It turned out to be really convenient for exploring Bourbon Street as well!

Leisure Self

10/10

Exceptional

15 Jul 2025

Natosha

Amazing!!

Our stay at the Inn on Ursuline was amazing. The staff was so nice and helpful. Our room was beautiful and nice and cool when we got there. The only problem we had was that the bed was a little hard. I have fibromyalgia so it was a little uncomfortable. Overall we truly enjoyed our stay and the location was perfect to walk to everything we wanted to see.

Partner

10/10

Exceptional

08 Jul 2025

Marcy

While not for everyone who is use to new, modern, chain hotel accommodations it is a clean, comfortable, affordable place that I stay at frequently. The staff has always been polite, the beds comfy and it’s location is Great !

Leisure Self

10/10

Exceptional

06 Jul 2025

Gladys

NOLA French quarter stay 🌼

Great place feels like being home, no big hotel atmosphere. Room has beautiful high ceilings, comfortable bed, coffee maker and bottle water. Service was good. Keep the personal touch no app or Machines. In the heart of the French Quarter.

Business Self

10/10

Exceptional

03 Jul 2025

Gawain

Charming Updated property with the unique mysterious New Orleans feel.

Business_and_leisure Self

8/10

Excellent

29 Jun 2025

Helen

Per

Partner

10/10

Exceptional

27 Jun 2025

Gawain

Easy check in with front desk staff. Room was nice & very comfortable. Door opened to the street & felt safe & loved the southern FQ shutter doors as added safety & ambiance.

Business_and_leisure Self

10/10

Exceptional

22 Jun 2025

Leonaka

This boutique hotel is an ideal location. It is very rustic.
But quiet. Beautiful heart pine floors.

Leisure Self

8/10

Excellent

19 Jun 2025

Robert

loved the hands off approach

Friends_and_family Friends

10/10

Exceptional

15 Jun 2025

Amanda

Simple rooms, quiet property, great staff, excellent value for location and quality. Enjoyed our stay!

Leisure Friends

10/10

Exceptional

14 Jun 2025

Lorenzo

Relaxing

Palestine greeted us with a beautiful smile. Gave us our key and took us to our room and made sure key worked. We were very happy with our room and the coziness of the Inn overall. Definently will recommend to family and friends.

Partner

4/10

Poor

09 Jun 2025

Not Provided

AC and restroom were not working properly. Bed sheets were dirty. Office staff leaves early. No locker for luggages. They let your luggages at the front desk with no one to take care about them. Everyone from the hotel can go with their cards in this office…

Friends_and_family Family