Name: Embassy Suites by Hilton New Orleans
Address: 315 Julia St, New Orleans, LA 70130, New Orleans, 70130, US

10/10

Exceptional

28 Jul 2026

isabell

AC went out and maintenance or repairs during our stay

10/10

Exceptional

27 Jul 2026

Hilda

Staff were very helpful and attentive, good location . The property needs some maintenance. Breakfast was good and the complementary happy hour!!

10/10

Exceptional

24 Jul 2026

Ken

Well maintained and would stay there again.

6/10

Pleasant

19 Jul 2026

Dwight

Room was clean. Loved the Welcome Sign on the TV. Staff were quite accommadating. Breakfast could have been more like waffles or pancakes that aren't frozen. The air conditioning was the worse I have ever experienced for a high end hotel. The floor in front of air conditioner outside our room must have been leaking because the floor in front of it was wet. Lastly, I do believe that that wetness outside our room caused my grandson to have an asthma attack (because they liked to hang out in that area looking over the balcony) and good thing I brought his machine.

Family_with_children

8/10

Excellent

18 Jul 2026

lanita

Great stay

Partner

6/10

Pleasant

16 Jul 2026

GREGORY

The shower didn’t work properly

Friends

4/10

Poor

16 Jul 2026

Kristyn

Embassy Suites has always been a favorite place for my family. I know what we will receive when it comes to service and quality. My experience with Embassy Suites of New Orleans was simply, okay. At arrival, we were greeted and provided our keys and other goodies (complimentary breakfast/managers reception cards). Once in our room, everything appeared nice. Saturday morning, we had no hot water to shower. As we exited our room to the 3rd floor elevator, there was a vile odor like a dirty mop was used to mop the flooring near the ice machine. I reported this and the young lady at the front must have taken care of it since the smell had gone (after being gone most of the day). Our shower water warmed a little more Saturdy evening and Sunday morning but the rest of our stay we experienced luke warm water which was disappointing.

Partner

10/10

Exceptional

14 Jul 2026

Deanna

The staff was very friendly. The breakfast was great

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Jessamy

All above

10/10

Exceptional

11 Jul 2026

courtney

The stay during Essence was both convenient and a great location. Embassy offered a great breakfast, which took the “what are we going to eat” away. Its location is with a five minute walk to the convention center and a 1.3 miles from the Superdome. And be free happy hour was the cherry on top!!

Friends_and_family Friends

10/10

Exceptional

11 Jul 2026

LaMonica

N/A

Friends

8/10

Excellent

10 Jul 2026

Angela

The property was fine and the workers were excellent. My room was very small and I was not aware that it would be that small. It was also very hot. I always thought if you stayed at Embassy Suites you would stay in a suite. Other than that things were good and the breakfast was great as usual.

Family

10/10

Exceptional

09 Jul 2026

Kourtney

Food was excellent and the staff was great.

Family_with_children

10/10

Exceptional

07 Jul 2026

Damien

Great experience

8/10

Excellent

06 Jul 2026

Nancy

Loved made to order omelette, would like turkey bacon along with the turkey sausage, the turkey sausage links weren’t done enough, the staff were very professional and helpful. Loved their happy hour with the complimentary drink.

Friends

10/10

Exceptional

06 Jul 2026

Brenda

I always have an amazing stay!

Self

2/10

Poor

05 Jul 2026

penny

When we arrived the staff checked us in and someone and their belongings was in the room. Went back to check in and was told they didn’t have a room for us. Went booked and paid in full for a 2 night stay in January. Staff was very rude cussed at us because we were upset. We had to scrambled for another hotel on not any notice. Our other relatives who booked months after us got their rooms. I really don’t understand why we were turned away when we paid in full back in January. Other people were coming in and receiving their rooms. The staff was VERY RUDE!!!!

Friends_and_family Family

2/10

Poor

05 Jul 2026

Audra

The air in our first room was completely out so they were able to move us to another room the same size and the air in that room didn’t get below 74 the whole weekend. It was last weekend of June and miserably hot outside so our stay was less than comfortable. Come to find out the hotel was having trouble with their HVAC. I would have liked a refund and would have moved to another hotel.

Friends_and_family Friends

2/10

Poor

04 Jul 2026

Blair

Welcoming staff was great.

Hope reeked of marijuana and made it extremely unpleasant. Door to room broken as well as bathtub. Hallways extremely warm and room AC couldn’t keep room colder than 78.

Checked out due to issues and told manager that could help us wasn’t there. Left hotel 2 hours after checking in. Embassy refuses to do any type of refund.

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

Jasmine

Loved the staff. The property itself is poorly maintained. Water leaks, mold and mildew were seen throughout. Breakfast was subpar from other Embassy Suites I’ve enjoyed. Not many options that were tasty.

Family

6/10

Pleasant

30 Jun 2026

Sofia

Some of the staff was not friendly nor attentive. The rooms were not cleaned thoroughly. Issues with TV. Had to ask for new remote. Hotel seems could use a retouch. Carpet area smelled. They only offered Valet parking even though they did have garage parking customers could use. Took long to get our vehicle back. Breakfast was good, though.

Family_with_children

8/10

Excellent

29 Jun 2026

Brenna

Very nice staff and very clean. The only problem was on Sunday morning of check out they only had one valet person and there were so many people checking out so we waited like 30-45mins on the car.

Partner

6/10

Pleasant

29 Jun 2026

Oscar

We had double but was only able to get king bed suite when we arrived. The hallway had a foul odor. However, the inside of the room was clean. The breakfast was tasty.

Family_with_children

6/10

Pleasant

28 Jun 2026

Alexandra

Not impressed have stayed at many and this by far was the worst one but was an overall okay stay. Wouldn’t stay again though.

Family_with_children

8/10

Excellent

28 Jun 2026

Alizaye

This embassy suites was pretty good.

Family_with_children

10/10

Exceptional

27 Jun 2026

Whitney

Great

Partner

4/10

Poor

23 Jun 2026

Brooke

The man at the front desk who checked me in, who was also a supervisor (Melvin I think) hardly said a word to me the whole time he checked me in. Didn't explain anything about breakfast, drinks in the evening, didn't ask about my Hilton Honors or mention anything about the wifi, etc.. also, there was some confusion about the room I had booked. I had thought i had booked a 2 bedroom suite when really I had booked just a king suite. That was my mistake but when i questioned it, after i had already went up to the room, the front desk girl got very defensive and said she'd have her supervisor look into it. When her supervisor (Melvin) came out he stated he DID NOT change my reservation and that was what i booked.I ended up calling Expedia to verify . I couldnt help but feel this young man didn't want to help me because Im white. And if that's true, he's needs to get out of hospitality. Very poor customer service.
Also the rooms get very warm during the day because their AC's are old. Our room was 78 degrees despite having it set at 63 degrees. At night the coolest it got was 73 degrees. Had to sleep without the covers and felt sticky the first night, the next day we went and bought a fan for our room .
Also there was visible black mold and dripping water from the AC units in the hotel lobby/ dining area.

Family_with_children

10/10

Exceptional

23 Jun 2026

Natalie

It was great over all!!!!

Family_with_children

10/10

Exceptional

22 Jun 2026

Laura

Convenient location, clean, friendly staff, great breakfast!

Family_with_children

10/10

Exceptional

21 Jun 2026

Angela

I’m always a fan of Embassy Suites. Every city, every state I visit that has an Embassy Suites it is always my first choice. Clean, quiet, comfortable, always enjoy the bar and every morning when I wake the prepare me one of the best omelettes. All of that at an affordable rate. Haven’t visited one yet that has disappointed me. From ATL to NOLA to LAX they all were great!

10/10

Exceptional

16 Jun 2026

James

Everything was 5 star service, A great stay.

Family_with_children

8/10

Excellent

15 Jun 2026

Rob

Decent space and near convention center. Pool was kind of small and breakfast was okay but gets old after a few days in a row. Staff was friendly and helpful. Bed was comfortable.

Family_with_children

10/10

Exceptional

15 Jun 2026

Ana

Wonderful breakfast close enough for events at the convention center. Also you can take a streetcar down to the French Quarter.

Friends

10/10

Exceptional

15 Jun 2026

Inderjeet

Staff is very polite and helpful. The breakfast bar is excellent. The reception at 530 is also great.

Family

10/10

Exceptional

15 Jun 2026

DeAsia

I loved everything about this hotel. From the time I walked in and was accompanied by the staff, to the stunning room I had, and the complimentary drinks. If ever in New Orleans again. Will book !

Partner

2/10

Poor

14 Jun 2026

William

No ac in June in Louisiana. Water stuck on hot. Mystery stains everywhere and puddles on the carpet. Hot as hell and miserable. No furniture on the balcony. We had two rooms and it was a horrible experience. Both rooms sucked. The location is phenomenal. It is extremely close to the convention center. That is the only redeeming aspect.

Friends

10/10

Exceptional

14 Jun 2026

Ron

Onvienenr

6/10

Pleasant

10 Jun 2026

JANAK

Breakfast great and staffs were excellent!

10/10

Exceptional

10 Jun 2026

Patricia L

The staff was very polite and very helpful and accommodating. The breakfast was a full breakfast and very, very good. Our room was very spacious and very comfortable. The bed was very nice.

Family

8/10

Excellent

09 Jun 2026

Christen

Hotel is within walking distance of the RiverWalk and small corner stores. Facilities were clean. Breakfast buffet offered great selections. Staff was prompt and helpful.
Only complaint is the hot water did not work during our stay - this was a overall hotel issue and not related to the room itself.

Friends

10/10

Exceptional

07 Jun 2026

Kimberly

Our Anniversary was great!! And the breakfast was Awesome. So many varieties. We loved it!!

Partner

10/10

Exceptional

06 Jun 2026

Lakeisha

Great property, clean and walking distance for everywhere.

Friends

4/10

Poor

05 Jun 2026

Patrick

I never received a receipt for my stay and was not able to get anyone at Hilton to help me. The front desk staff were preoccupied with themselves and were not helpful. They were unable to explain charges and never provided a receipt. Would not recommend.

Partner

10/10

Exceptional

03 Jun 2026

Lee

Great location. Wonderful staff. Good breakfast and happy hour!!

Friends_and_family Friends

2/10

Poor

01 Jun 2026

Dustin

Beds were uncomfortable. The breakfast was not good and it felt like a dungeon.

Family_with_children

10/10

Exceptional

31 May 2026

Shawna

Perfect for families! Delicious hearty breakfast every morning, complimentary drinks and snacks during happy hour. Prepare for parking and don’t assume the parking garage is for patrons, like I did. It’s only do valet. Meters are free after 7pm and on weekends.

Suites are spacious! Pool is small but the kids enjoyed regardless

Family_with_children

4/10

Poor

29 May 2026

alexus

I recently stayed at Embassy Suites and was very disappointed with the overall condition of the room compared to what was advertised online. The property appeared outdated and not nearly as clean or maintained as expected for the price and brand reputation.
Unfortunately, there were several cleanliness concerns during my stay, including mold in the shower and hair on the bed upon arrival, which immediately made me question the housekeeping standards. To make matters worse, the refrigerator in the room did not work, which was especially inconvenient during the stay.
The only positive aspect was the location, which was convenient, but that alone did not make up for the condition of the accommodations or the lack of attention to detail. I hope management takes these concerns seriously and works toward improving the guest experience moving forward.

Partner

8/10

Excellent

29 May 2026

Michele

The staff at this hotel is exceptional. They were friendly, responsive and so professional. The hot breakfast was tasty, filling and flavorful. The free WiFi service was convenient. The lobby was clean and very well maintained. Again, I must compliment the hotel staff - from front desk to housekeeping to maintenance - for being outstanding and making my stay so comfortable.

The welcome bag is always nice, but this one should've included snacks made locally and a higher grade of bottled water.

The property needs to be updated to match it's staff. It's really showing its age. The first room I had didn't have a working AC or shower. The second room was better, but it took 20 mins for the shower to warm up enough to shower and the shower head was old and so small.

The floors have laminate sticker on what feels like cold concrete in bare feet. The area rugs aren't large enough to provide much comfort or escape from the cold floor.

The rooms are a good size, but too sparse in warmth, decor and furniture. They need a comfy, softer couch, an added chair in the bedroom and extra seat in the living room. The rooms lacked modern conveniences like lamps, dressers and nightstands with USB and C charging ports. The space could've have also used a nice clock.

In all, this is a dated hotel that needs improvements done immediately. The staff is top-notch and should be paid at least $25 an hour. Kudos to them.

Self

6/10

Pleasant

28 May 2026

Shundria

The hotel only served one meat everyday for breakfast which was sausage links , last day of the whole hotel stay they had a water shortage in entire hotel also valet parking was overly charged.

Partner

10/10

Exceptional

28 May 2026

Shan

Breakfast was great. Very kind and thoughtful staff. The first room assigned only has a small window and the view is blocked by the hotel rooftop. The staff helped us switch to another available room and there's a nice view with a balcony. We enjoyed our stay.

Family_with_children

10/10

Exceptional

26 May 2026

Dillon

Great stay. Room had great view. Breakfast and evening reception were definitely a plus.

Partner

8/10

Excellent

24 May 2026

Leroy

Shower knob to control hot water was fixed but stopping working again.

Partner

10/10

Exceptional

21 May 2026

Madeline

Daetrel was fabulous! The view was amazing. John the valet told us about a restaurant that we loved. Highly recommend the hotel and staff!

Family

10/10

Exceptional

21 May 2026

Ramona

The staff was excellent and very friendly

Friends

2/10

Poor

20 May 2026

Denise

Poor service, old hotel, not updated long lines food not appetizing, never stay there again. Drink line too long not enough staff

6/10

Pleasant

20 May 2026

Yvette

The layout for the rooms included steps which wasn’t helpful for luggage or disabled individuals.

Family_with_children

10/10

Exceptional

18 May 2026

deshawn

The staff were incredible, especially the night staff. The bar was great and the location was perfect; there is a cute chill lounge but nothing to loud or rowdy. The balcony was nice as well. Such a steal for the price

Family_with_children

10/10

Exceptional

18 May 2026

Brad

Great place to stay with made to order omelette. Parking is expensive but convenient. Nice if you’re at the convention center.

6/10

Pleasant

17 May 2026

Paul

Waited 6 hours in lobby to check in. Breakfast was okay, managers reception was a joke. Rooms were okay but very dated hotel. When I checked out, I was told my bill wasn’t ready and they would email it to me as there was a problem with their system, although I owed nothing as I prepaid. I never got a bill and it’s been 5 days since I checked out. I looked at my credit card and they charged me $4,54 so I messaged to get them to explain this charge. I’ve still received no reply from them. I’ve stayed at embassy suites quite a bit over my time but this will probably be my last time staying at their hotels. Very disappointed to be stolen from!!

Partner

10/10

Exceptional

17 May 2026

Pamela

Great location, staff helpful, love that they gave us complimentary drinks

Partner

10/10

Exceptional

16 May 2026

Susan

The rooms were clean and very nice. Staff was very welcoming. Breakfast was very good. I would stay there again.

10/10

Exceptional

15 May 2026

Mary

fantastic breakfast - extremely long walk to room

Partner

8/10

Excellent

12 May 2026

Riley

I was very grateful that the staff was able to accommodate me with both an early check in and a late check out.

Self

10/10

Exceptional

12 May 2026

Mark

Marvin at the front desk is outstanding, great customer service and very professional. Velet staff and the breakfast buffet were great! If you are looking for a place to stay in New Orleans, this is it!!

Partner

10/10

Exceptional

11 May 2026

Phelecia

Everything was perfect. Especially the breakfast and happy hours!!!

10/10

Exceptional

11 May 2026

dejuan A

Definitely

Partner

6/10

Pleasant

11 May 2026

Marjorie

Breakfast and Happy Hour food was very good. Room had leaks and I had to move to another room. Engineering should be proactive about this. Air conditioning in room was good but noisy. Air conditioning in lobby was awful. Staff was inconsistent - some good, others slow to respond. Consequently, my fair rating.

Self

10/10

Exceptional

11 May 2026

Arturo

Liked the atmosphere and the managers reception every afternoon.

Partner

6/10

Pleasant

10 May 2026

Ann

Breakfast was great clean room just out dated
Parking $50.00 not good

Family_with_children

6/10

Pleasant

10 May 2026

Sonja

Breakfast was good. Room had to be changed bc the AC wasn’t working in my original room. Nice were seen in the seating area where the breakfast and happy hour take place

4/10

Poor

10 May 2026

Carla

I have been staying at Embassy suites since
2000’s. This is the first time I thought the HOTEL HAS GONE DOWN.
Room- clean , but stopper in tub didn’t keep the water in the tub. Towels that was in the room was dirty, and the sofa needed to b changed out.
I must have gotten the worst room. I was all the way to the back of the hotel and I made my reservation months ahead.
The staff- was nice. Hotel needs to b renovated ASAP.
Breakfast- line was too long, grits watery, and no variety for breakfast like before.
Air conditioner-lots of noise coming on, staying on, and going off.
Valet 50.00/ a night, I was in the rain. No one cared about our luggage

What happened to the inside parking and valet
The way it is now for 50.00/night “SUCKS”

Overall the stay was terrible and I won’t b staying at this hotel again.

Too expensive and not worth it at all. Cutting nickels and pennies and slowly someone else will have to take this hotel over!!!!!!!

It’s sooooooooooooo sad !!!!!!!!!!!!!
2/10 is your rating overall !!

Friends_and_family Family

10/10

Exceptional

10 May 2026

Tonya

The check in. Polite explained everything. Look at you when they talk. Very helpful

Partner

10/10

Exceptional

10 May 2026

Celester

Great

6/10

Pleasant

10 May 2026

Maureen

The location was very good for a pre cruise stay. The room was adequate for two nights and had what we needed. The balcony was nice and we were able to walk to the cruise port from the hotel.

Friends_and_family Family

10/10

Exceptional

09 May 2026

Mitchell

The breakfast was was great. They made me a huge omelette

Self

6/10

Pleasant

09 May 2026

Tracie

The Breakfast was not what I expected. The buffet was basically microwaveable food, except the omelet station. The shower handle was broken. The toilet seat was not completely attached. The bar food was pretty expensive and underwhelming. Very underwhelming. The person working the bar on April 23rd did not display the New Orleans hospitality. He wasn’t outwardly rude, but not pleasant and dismissive.

Family

10/10

Exceptional

07 May 2026

Abegail

near riverwalk mall so excellent

10/10

Exceptional

05 May 2026

Craig

Incredible from start to finish! Taylor was incredible and everything was fast, easy, clean and awesome! We’re obsessed with Embassy Suites as their high standards are upheld at every single level, with every single detail. Our nervous system relaxed the moment we entered the building bc every us so friendly and ready to make your lives as happy and stress free as possible!

Partner

6/10

Pleasant

04 May 2026

Darryl

Room was subpar for a embassy suites hotel. Housekeeping went into room when advised we didn't want room service. Shower drain was extremely slow, to the point it was not draining. Refrigerator was so small, could only put in a couple of items. We stayed 5 nights so whatever leftovers we had from dining out was basically thrown away. Would probably look at different hotel next year for our yearly trip to NOLA

Partner

10/10

Exceptional

04 May 2026

Secoquia

everything was awsome

Partner

10/10

Exceptional

03 May 2026

Sandra Marie

The staff was very friendly, place was clean, and close to everything

Family

8/10

Excellent

02 May 2026

Lalchand

Food is good, location is excellent, staff is amazing, very safe, air conditioning is excellent and my only problem is flies around the table and bar. Not much but flies but I cannot stand flies. Need to install ceiling fans at the bar to reduce flies and heat. I was very pleased with the hotel and the staff. Once again food is expensive however very good.

Family_with_children

6/10

Pleasant

01 May 2026

Crystal

Older property so expect some dated furniture and wear and tear. Rooms could honestly use a refresh and new paint but hey, when in New Orleans, the time is had outside the room! The staff was pleasant but not as much attentive as they could have been. We encountered a problem with the AC in the room and despite multiple notifications to management, there was no resolve. Although it was a short two night stay, the agony of sweating during sleep wasn’t pleasant to say the least and I longed for home where I could be comfortable while resting. Not my idea of a home away from home. The breakfast was great and the omelette stations were excellent. That’s prob the best part of the stay. Also, a Great location.

10/10

Exceptional

29 Apr 2026

Katrina

Breakfast was on point

10/10

Exceptional

29 Apr 2026

Jessica

Great experience

Family

8/10

Excellent

28 Apr 2026

Jill

When we arrived we were met with a front desk attendant that was not welcoming or friendly. Had to ask if that was where I should check in since he just saw us and turned his back. I asked about concierge hours so we could plan our transportation around the city. He stated \"The concierge hasn't been here for days and I don't know when they will be here.\" That implied to me that there was no concierge however, there was one in place at breakfast. Overall, I thought the hotel was adequate. They were responsive when our toilet needed a repair. The room was cleaned daily which was a bonus. Breakfast was very good for hotel food. The room was not cool enough at night. Next time I would spend extra money to stay closer to the French Quarter and avoid all the money for Lyft.

Family

10/10

Exceptional

28 Apr 2026

MOLLY

The front desk staff was wonderful

Partner

10/10

Exceptional

28 Apr 2026

Amanda

Location and balcony

Friends

8/10

Excellent

27 Apr 2026

James W.

Yes

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Susan

The breakfast was really good. Afternoon cocktails and snacks were fresh and drinks were good. The staff was fabulous. Friendly, helpful and attentive. The room was large and clean. Have stayed here before and will stay again.

Partner

10/10

Exceptional

27 Apr 2026

William

Love the balcony and the breakfast

Partner

8/10

Excellent

26 Apr 2026

Melissa

Friendly, hospitable, knowledgeable, and attentive staff. Provided us with local places to visit. Nice continental breakfast, which included made-to-order omelets. Clean rooms with all amenities.

Family

10/10

Exceptional

26 Apr 2026

Rene

Bathroom light turns on by itself all night

Partner

10/10

Exceptional

24 Apr 2026

David

Love the breakfast and have stayed here many times. great location and worth the visit

Family_with_children

2/10

Poor

22 Apr 2026

mike

Left power cord for CPAP machine in room. Left message for housekeeping to call me. No call!!

Partner

8/10

Excellent

21 Apr 2026

Ryan

Great atmosphere!, rooms were nice but a little dated and ac was messed up

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Joseph

The staff was wonderful, they were very helpful when needed.

Family

8/10

Excellent

20 Apr 2026

Markus

Room was clean, breakfast was below par. Location is good!

Family_with_children

8/10

Excellent

19 Apr 2026

Chandra

Traveled with my wife had a great stay balcony view was beautiful staff awesome everything was clean

Partner

8/10

Excellent

18 Apr 2026

Philip

Our room was spacious, it felt more private being on the 16th floor and the view was nice. Being on the corner of the building you had two views where a good amount of sunlight could come in. The only thing I wish is that our door had to be slammed to close all the way. I forgot to mention it to the front desk when we checked out. But I did mention to the front desk before we checked out our A/C wouldn’t cool past 75/76 degrees and was making a loud noise for the duration of our 4 day 3 night stay. Overall it was a great stay!! Marvin who checked us in text me throughout our stay to check on us to see if we were enjoying our stay or if we needed anything. Also the drink vouchers and breakfast buffet was a great touch. We’ll stay here again when we come to visit.

Friends_and_family Friends