Name: Holiday Inn Express New Orleans - Arts District
Address: 936 St. Charles Avenue, New Orleans, 70130, US

4/10

Poor

05 Aug 2026

Nancy

No shower curtain in bathroom

6/10

Pleasant

05 Aug 2026

Anum

There was no parkking provided by hotel property, Hotel have to provide parking to their customers

2/10

Poor

05 Aug 2026

Sandra

Not a clean spot, no one paying attention to any details.

6/10

Pleasant

05 Aug 2026

Marisol

Please include that you will be charged $50+ dollars per day for parking. Parking is NOT included in the price of the room. You WILL be booted if you park and do not pay.

8/10

Excellent

04 Aug 2026

Katy

Was hoping for free on site parking but the paid lot was convenient. Staff was very helpful with everything, room was clean even if small. The breakfast was... meh... but overall nothing to complain about. Glad to have found a pet friendly place to stay since having young pups makes getting out difficult at times

2/10

Poor

04 Aug 2026

Alejandro

Dog pop on the hotel hall; horrible experience

8/10

Excellent

04 Aug 2026

Ory

Good for the location will come back

2/10

Poor

04 Aug 2026

Terry

They get you with the parking. Unless you dig deep into the weeds, you don't see this site has $40 a day parking fee. I'm still trying to figure out how mine was $48??, I'm guessing tax? Anyway, I've never heard of paying for parking at a hotel, you're already paying to stay at. Pitiful

10/10

Exceptional

03 Aug 2026

Michael

Room was really clean. Cold AC. Staff was very helpful and attentive.

10/10

Exceptional

03 Aug 2026

Alexis

Very nice, and great location to the Port

10/10

Exceptional

03 Aug 2026

Fred

Great place. Right next to WWII museum. Excellent breakfast and the lady who was preparing it was also a longtime school lunch lady who had much experience!!!

👍👍👍👍👍

10/10

Exceptional

01 Aug 2026

Wynika

Love it all

2/10

Poor

01 Aug 2026

Levi

The shower water did not go through and got stuck- so disgusting

4/10

Poor

01 Aug 2026

Luis

Las habitaciones no estaba muy limpias, las toallas demasiado ásperas, el baño no estaba totalmente limpio, el desayuno no fue el mejor.

2/10

Poor

31 Jul 2026

Michael

DON'T STAY AT THIS HOTEL! It was the nastiest place I've ever stayed and I've stayed in some pretty cheap places before to save some money when traveling. They charge you $80 a night depending on when you book which we thought was great but then it's also $40 a night for parking so essentially $120 a night to stay somewhere where there are cockroaches the size of fully grown cicadas and bad food that gave us all food poisoning. There were cockroaches outside that were massive, right next to the door and they crawled right over your feet as you're walking, the roaches in the bathroom were way smaller but still gross because they were crawling on our toothbrushes and toilet paper. The free breakfast had milk that expired 6 months ago, muffins that were moldy in the package and juice that tasted really sour so after the first day of getting food poisoning (because we ate some of the food without realizing how bad it was) we just ate the cereal dry and some of the fruit was okay (the fruit that wasn't all bruised and rotten that is).
There's roof access that is just wide open so that anyone can just take the elevator up and there's the roof, there's no safety barrier or wall or anything, it's just open roof that any little kid could fall off the roof if they got away from their mom and dad (we rode the elevator to the top floor just to see). The staff was less than impressive too.

8/10

Excellent

29 Jul 2026

Heyner

Was Good, personal friendly, good food, clean.

4/10

Poor

28 Jul 2026

Melinda

My recent stay at this hotel was a mixed experience, starting off on a very frustrating note. When I checked in on Sunday, July 26, 2026, I was hit with an expensive parking fee of $48 per night, coming out to $96 total for two nights.
Walking into the room made things much worse. It felt like an active construction zone, featuring a hole in the ceiling and a plastic bag left on the bed. To make matters worse, the in-room food was completely unhygienic—the fruit was rotting and over-ripe, and the muffins were covered in mold.
Initially, when I went down to report these unacceptable conditions, the staff member at the desk gave me a terrible attitude. However, I want to note that my final interaction with hospitality at the end was very understanding and pleasant, which I did appreciate. Unfortunately, between the surprise parking costs, the hazardous food, and the state of the room, this stay still fell far short of acceptable standards.

2/10

Poor

27 Jul 2026

Benjamen

I had paid for three days of parking and my girlfriend's car got booted twice...even after asking hotel staff if the car would be safe....we ended up loosing our reservations to both a speed boat excursion and dinner because of this...while the hotel was willing to comp a free night and refund parking. After our first incident the hotel staff was unwilling to budge to help us recoup lost expenses. This is all outside of the fact that there were multiple cockroaches both in the room and the breakfast area and multiple less than safe people hanging around the exits of the hotel at nightly. Outside of the incompetent hotel staff this place is genuinely just a hot mess

4/10

Poor

26 Jul 2026

Eli

The staff is friendly and helpful. The property needs updated. The parking is to expensive.

4/10

Poor

22 Jul 2026

Aaron

Just a delapitated site. Not a nice hotel. Sorry.

2/10

Poor

22 Jul 2026

SHERILYN

AWFUL HOTEL!!!!

The 1st room was NOT ready as told to me —made to wait 2 1/2 hrs on a HOT lobby—
NO AC IN THE LOBBY, BREAKFAST AREA, HALL WAYS OR ELEVATOR when it was 108!!!
1st room handicapped accessible—NO refrigerator, no coffee in the room &
AC broke!! Card assigned to my room was written 729 but room was actually 129!!
2nd room assigned —809 was so TINY I could not walk around the bed without holding on to the bed —had to open the bathroom door to enter & close to get back to the bed—again NO COFFEE in the room-AC BROKEN!! It was 86* in my room MO MAINTENANCE AVAILABLE!!
MO COLD WATER IN THE SINK!!! shower vurtain was torn on top—blood on one pillow case—
PARKING NO DISCLOSED U TIL ARTIVINB
$48.00 a day!! MO SECURITY!!!
Room cost was actually approximately
$164.00 a day !!! NO SHUTTLE!!
NO TRIP INSURANCE AVAILABLE ON NEW ORLEANS stays!!!
I AM ADLING FOR A COMPLETE REFUND’!!! NO HOTEL MANAGER AVAILABLE!!!

8/10

Excellent

21 Jul 2026

Ella

The room was very clean and neat. It met my satisfaction.

Partner

2/10

Poor

19 Jul 2026

Cheryl

The first room had dusty beds and the comforters had stains on it like it wasn’t washed.
The property refused to allow a refund or move us to another room. It’s was a horrible
Experience…

Partner

2/10

Poor

18 Jul 2026

Natasha

Front desk lady was very well mannered

Partner

8/10

Excellent

18 Jul 2026

Patricia

Room was clean and breakfast was good but some of the staff wasn’t very helpful.

Family_with_children

10/10

Exceptional

18 Jul 2026

Rodolfo

Great place to stay will definitely stay there again

Partner

10/10

Exceptional

17 Jul 2026

Alice

The staff were great! Always ready to help or answer any questions.

Family_with_children

10/10

Exceptional

16 Jul 2026

jakisha

Great nice spot to stay during events

6/10

Pleasant

15 Jul 2026

Tina

Breakfast was good . But didn't care for the location

Partner

10/10

Exceptional

15 Jul 2026

Claudia

Excelente servicio,muy limpio y excelente desayuno

8/10

Excellent

15 Jul 2026

roxann

Overall the property was clean. Property was close to the places I wanted to go.

10/10

Exceptional

15 Jul 2026

Luis

Clean room with A/C and the hotel has free breakfast every morning as well as coffee for guest, location is also a convenient 10 minute walk for the NOLA conference convention center.

4/10

Poor

15 Jul 2026

Christopher

Everything was missing batteries and the room was dirty.

4/10

Poor

14 Jul 2026

Crystal

We liked the location of the hotel however we had out bags gone through and things stolen from our room and reported it to the front desk staff and we received no follow up from anyone about it.

10/10

Exceptional

14 Jul 2026

Jennifer

Ruben at the front desk was an amazing help to us during our stay.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Shannon

Rueben was amazing. So friendly and helpful. Great location.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Michelle

Ruben was very helpful and kind. Parking on site for a fee. Rooms were clean and spacious.

Family

2/10

Poor

12 Jul 2026

Jose B

Room was not available
Paid for a 2 beds and received a room with 1 bed
2 of us had to sleep on the floor
Terrible!! Hope to get a refund

Family_with_children

10/10

Exceptional

12 Jul 2026

Kalonji

Staff was AMAZING

Self

8/10

Excellent

12 Jul 2026

Heather

Breakfast was decent. Staff were excellent. Property was very nice. Parking is expensive off site.

Partner

8/10

Excellent

12 Jul 2026

WHITNEY

The fitness room needed cleaning. Room was clean. Breakfast area clean and well maintained. Hard working staff.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Omar

The staff were very helpful and informative to me as a new visitor to New Orleans. I especially appreciated their patience in dealing with my questions and other concerns- especially the housekeeping Supervisor, and the birthday Lady at the front desk’s desk (couldn’t remember her name) ☹️

Self

10/10

Exceptional

11 Jul 2026

Melissa

Excellent location for getting off Amtrak and breakfast was really good

Partner

4/10

Poor

11 Jul 2026

Mario

1st room had toilet leaking. Replacement 2nd room would not unlock. Replacement 3rd room was next to elevator vent shaft. Resulting in constant noise through the night.

Family

10/10

Exceptional

10 Jul 2026

Frank

Excellent staff, friendly and helpful.

6/10

Pleasant

10 Jul 2026

Izac

Staff could be friendlier looked miserable and moody sad. Smell was musty

Family_with_children

4/10

Poor

10 Jul 2026

JEFFRY

The room was fine, except there was no curtain on the window, allowing a light from the parking lot behind the hotel to shine through all night. Also, the sun came in very early right onto the bed. And the bathroom door squeaked loudly. Both led to a bad night of sleep. You had to search to finally find the ice (3rd floor) and the layout to find your room was rather confusing. Parking ($40/night) was not included in the price, but the breakfast was, and it was just ok. But it is just a couple blocks from the WWII Museum, so easy to walk to. However, the dining options were very limited, meaning driving and probably paying more parking.

Partner

4/10

Poor

09 Jul 2026

Michelle

Liked: Location in the arts district was good and allowed us to walk to key attractions.
Did not like: Staff was not friendly for the most part and cleaning staff did not vacuum the hallway in front our room, which had pieces of paper strewn all over, for all 3 days of our stay. Also our first assigned room had an active, constant roof leak from the A/C unit and I had to complain to corporate office to convince the front desk clerk to switch our room! Better customer service and cleaning of hotel is needed.

Partner

10/10

Exceptional

09 Jul 2026

Sonya

It was great! Down for the Essence fest and had no problems checking in are out..Great customer service.

2/10

Poor

07 Jul 2026

Joseph

It was disgusting there was no parking they told us to park a block and a half to two blocks away and walk back to the motel there was a rat in the parking garage of the motel there was no room for our luggage to fit in the elevator to ride up on a luggage cart we left and they didn't reimburse our money we are still fighting with Expedia to get our money back but nobody's cooperating we went and stayed somewhere else so we're out $700. I would think twice about using Expedia and definitely wouldn't stay in this Motel

Business Pet

8/10

Excellent

07 Jul 2026

Kevin

I like the price and the area wasn’t bad. It was within walking distance to Caesar Superdome, convention center and Burbon Street and French Quarter.

Partner

10/10

Exceptional

07 Jul 2026

Tina

Room was clean, staff was very helpful and kind.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Joanna

Well located

Family

10/10

Exceptional

04 Jul 2026

María D

The receptionist was very friendly and helpful orienting us about the trolley that goes nearby how to use it , also about the parking lot. The room was very clean and comfortable. It was a little hard to get to it. It like a maze. Breakfast was good and hot

8/10

Excellent

04 Jul 2026

Edna

Clean and the staff was very nice and helpful

Family

10/10

Exceptional

04 Jul 2026

Khyona

It was great!

4/10

Poor

04 Jul 2026

Vitalii

The room appeared to be cleaned at first glance, but the overall condition was disappointing. The carpets were noticeably dusty and dirty, and the walls had visible stains and marks that made the room feel poorly maintained.

The biggest issue was the window covering. One of the blinds was completely missing, not just damaged. As a result, a significant amount of light came through the window throughout the night, making it very difficult to sleep comfortably.

A clean, well-maintained room and proper window coverings are basic expectations for any hotel stay. Unfortunately, the condition of the room and the missing blind negatively affected my experience.

Partner

2/10

Poor

30 Jun 2026

Marissa

The room was okay. Staff were nice in person, however, we unfortunately left our AirPods on the nightstand in the room and called very soon after noticing. The front desk said that they would be moved to Lost and Found, which we saw using the location service. However, we called multiple times to follow up and they refused to confirm and then suddenly claimed they couldn't find them anywhere, despite us seeing the location in the hotel. We can only assume that somebody with access to Lost and Found took them as an early Christmas present. Staff is also extremely unresponsive via Expedia. 1/5 would not stay here again.

Self

8/10

Excellent

27 Jun 2026

sohini

Convenient parking and public transit, however the room size felt small.

Family_with_children

10/10

Exceptional

25 Jun 2026

Neil

Everything was wonderful. However unlike my stays in the past I discovered that the complimentary breakfast on Saturdays did not start till later time. I was counting on having breakfast but I had to leave due to transportation schedules. Complimentary breakfast is wonderful when you are able to enjoy it.

Self

10/10

Exceptional

25 Jun 2026

Jessica

Staff at this hotel were so pleasant and helpful. BIG shoutout to Reuben at the front desk! I will be traveling to the area a lot more to attend basketball games, I will definitely keep this hotel at the top of my list!

Self

8/10

Excellent

23 Jun 2026

Horacio

Hotel staff was friendly and helpful. My only complaint was the restroom door did not have a strike plate on the door frame, so the door didn't close correctly. Other than that, everything else was fine.

Friends_and_family Friends

10/10

Exceptional

22 Jun 2026

Angelica

The staff was very friendly and helpful.

Friends

10/10

Exceptional

21 Jun 2026

Makeda

The Room Was Clean And I Like The Gym

Partner

4/10

Poor

20 Jun 2026

Wesley

It was definitely not as nice as the pictures. It's a very stuffy musty hotel throughout. The bathroom shower had mold. We weren't given the beds we booked.

The staff were very nice though.

No coffee maker in the rooms

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Craig

Descent hotel for the money. Not so much the hotel just the homeless in the round about and sleeping on the exits. Feels sketchy but they are usually friendly.

Family

4/10

Poor

19 Jun 2026

Edriel

The air conditioning was not working on our unit, the staff did cater to our needs but it was just a inconvenience

Family

10/10

Exceptional

18 Jun 2026

Delia

The room was super clean & very nice. Every staff mrmber we came across was very nice & polite, will definatley be returning

Partner

10/10

Exceptional

17 Jun 2026

James

The parking should be free with the room and the security deposit is a joke

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Fleur

The property is well located not on canal street but close to it. It is walking distance from great restaurants

Self

10/10

Exceptional

16 Jun 2026

Caslie

Very clean great fresh out breakfast staff member was great will be coming back to stay soon very satisfied

Family_with_children

6/10

Pleasant

15 Jun 2026

Florabel

Took so long to check in. The room was warm, Restroom was not cleaned well.

Family_with_children

10/10

Exceptional

15 Jun 2026

Gabriel

.

Friends

6/10

Pleasant

14 Jun 2026

Barry

Initial check-in was good but the room was damaged. I notified the staff of the damages with minimal response. Raina, front desk staff, responded after completing my Expedia check-in review and updated my room to an undamaged room.
Rest of stay was decent and front desk staff was always friendly and polite.

Self

8/10

Excellent

13 Jun 2026

Swapan

Location of the Hotel makes it useful for attending conference at the convention center by 6-7 minutes walk, and also can visit key tourist destination like River walk and French quarter by walk. Free Breakfast served was reasonably good. Front Desk Staffs were helpful.

Self

10/10

Exceptional

13 Jun 2026

Mary

All good

Self

2/10

Poor

12 Jun 2026

Venessia

I hated everything about this hotel. For me it was not up to holiday inn express standards and I’ll never stay here again. Nothing about this hotel was ok for me

Family

2/10

Poor

10 Jun 2026

Desiree

Watch your receipts. I was triple charged for tourism assesment tax, occupancy tax,state tax, city tax. I was charged twice for parking, even though they did not mention I had to pay through an app in the parking lot as well so it was $120 for parking. This was only for a one night stay. Manager would not answer my calls.
Staff was not helpful.

10/10

Exceptional

10 Jun 2026

Farhan

Amazing service, fast check in, clean, good breakfast, micowave, fridge, it was all good.

Self

6/10

Pleasant

10 Jun 2026

Edward

Had trouble finding the hotel. My GPS took me to a large pay parking lot with no live person on the premises. On my third attempt I finally found a small sign (24×24?) on one of multiple buildings saying Holiday Inn. I went to the door in an alley and rang the bell for entry and received no response. Finally I started to walk around the block and found the main entrance on another street from the listed address.

Self

4/10

Poor

09 Jun 2026

Robert

Staff was on personal phone when we checked in and was not personable or pleasant. Definitely not helpful. Seemed very uninterested in her job.

Friends

6/10

Pleasant

08 Jun 2026

Tayyab

It was ok. Standards for cleanliness could be improved.

Partner

4/10

Poor

07 Jun 2026

Passion

Dirty !!!! Roaches .. staff is rude .. did not enjoy my stay

Partner

8/10

Excellent

05 Jun 2026

Mary

Great location! Staff was attentive and responsive. The refrigerator did not work initially, but was promptly remedied after repair/replacement was requested. I like the option of having to request housekeeping and being able to moderate air conditioning!
Wished they had real oatmeal instead of instant, but having a free continental breakfast was a nice touch.Had a very nice stay.

Partner

10/10

Exceptional

05 Jun 2026

Prophetess

Everything

Self

6/10

Pleasant

04 Jun 2026

Ram

Bit dark at night

8/10

Excellent

04 Jun 2026

Shirley

Concierge staff was superb! Didn’t matter which shift, they knew answers to any questions we had about food, traffic, places to go.
Breakfast was exceptional!

Family

10/10

Exceptional

03 Jun 2026

Noel

Nice place.... nice people

Self

6/10

Pleasant

03 Jun 2026

Timothy

From check it to check out. It just felt like a mediocre stay. The room was basic, clean, but not sparkling. Check in staff could care less about my stay, she seemed a little annoyed with me when I walked in. Overall, just fine.

Self

10/10

Exceptional

01 Jun 2026

Aleksei

The hotel was very clean and comfortable, which made the stay pleasant from the start. The staff were helpful and friendly whenever I needed anything. Breakfasts were also very good, with a nice selection and fresh options each morning.

Self

10/10

Exceptional

31 May 2026

Brenda

This was an excellent stay. I have no complaints. We even needed an extra day it was added on with no problems. Thanks so much

Family_with_children

2/10

Poor

29 May 2026

Jessica

There were roaches walking by.
When needing help from receptionist, the first receptionist said to wait 10-15 minutes for the next person to come to help. Those 10-15 minutes turned into 45 minutes, and the receptionist said the same as the first one. No attempt to solve the problem nor inquire.
It said breakfast would be available, but 1/3 there was no breakfast nor coffee available.

Parking is $40/night. The first receptionist told us it was $25.

Friends_and_family Family

6/10

Pleasant

29 May 2026

Kaitlyn

Parking is difficult and the rooms are very tiny. Close to the French quarter and downtown area. Unfortunately, there were no towels in our room when we went to check in which caused us to have to go all the way back down to the front desk for them.

Partner

10/10

Exceptional

28 May 2026

Estefania Gutierrez

clean and very convenient location.

6/10

Pleasant

27 May 2026

Kathy

Checkin was friendly and helpful. Loud, loud partiers on our floor all night. Breakfast was terrible- no plates, no yogurt, no pancake mix, had to use cereal bowls for plates. staff seemed very unconcerned. Good coffee.

Partner

8/10

Excellent

26 May 2026

Patricia

The parking fee is too high!

Partner

10/10

Exceptional

26 May 2026

Robert

The stay was relatively good. I had a slow draining shower, which was noted on the first day which was repaired fairly quickly after reported.

2/10

Poor

25 May 2026

Julia

No me devolvieron mi dinero

6/10

Pleasant

25 May 2026

Jan

Close to the convention center and WWII museum. Close to street car stations. It is an older property and the cleanliness could have been better but otherwise it was fine. Staff were pleasant.

Business

8/10

Excellent

24 May 2026

angela

The rooms were small but the location was perfect for us and the beds were quite comfortable!