Name: Sonesta ES Suites New Orleans Convention Center
Address: 345 St Joseph, New Orleans, 70130, US

4/10

Poor

02 Aug 2026

Erin

Overall the property was beautiful the staff was welcoming and the lobby smelled amazing . However, the breakfast was mediocre in comparison to what was advertised (bummer because this was one of my deciding factors when solidifying my reservations) and there was no internet throughout the entire second building meaning the tvs and devices had limited functionality (and being that I was traveling with my preteen daughters you can only imagine how pleasant that was). Also, the kitchen utensils were extremely scarce in the unit. 7/10

10/10

Exceptional

01 Aug 2026

Darlene

Breakfast buffet was excellent and Pool was perfect.

10/10

Exceptional

31 Jul 2026

Karen

Very nice property, suites were nice size and had refrigerator, stove, microwave, bathrooms updated. Pool and gym kept up nicely. Breakfast was great and they had servers to serve hot food. Love that!! Very nice staff. Just need to stay on top of landscaping but great place and price. Great location, 10-15 walk to Canal Street.

10/10

Exceptional

30 Jul 2026

Pamela

No complaints

10/10

Exceptional

30 Jul 2026

Kris

Room was very functional. Had everything I needed. Staff was very helpful. Very close to the convention Center. 5-6 minute walk. French Quarter very accessible. About a 15-20 minute walk. A lot of great restaurants and museums nearby.

4/10

Poor

30 Jul 2026

Fnu

I didn’t had WiFi for 4 days out of 5 days and bathroom was also not so clean. Rest things are fine

8/10

Excellent

29 Jul 2026

Vanessa

The hotel was a very unique layout, the beds were very comfortable, but the ventilation system was so loud in one of the bedrooms, that it sounded like we were in a wind tunnel. Breakfast was yummy and staff were nice.

Parking is Valet ONLY for $40-$50 per day, we were fortunate to find Street parking every day.

10/10

Exceptional

29 Jul 2026

Jean-Yves

A truly excellent and enjoyable stay. Very nice room, polite, helpful and welcoming staff

2/10

Poor

28 Jul 2026

Chiquita

Never book again staff members are pitiful

10/10

Exceptional

28 Jul 2026

Deneen

the front desk staff was friendly and helpful especially Ms. V! We enjoyed the breakfast accommodation, pool and room amenities. The location was ideal and quiet.

10/10

Exceptional

28 Jul 2026

earlene

This hotel was absolutely amazing, 10/10 experience! They really exceeded my expectations. When you first walk into the hotel it smells so good and clean. Our room was also clean and well maintained. The room had everything to make you feel like you're at home with a full refrigerator, stove, microwave, and kitchen supplies. All the staff were extremely friendly and helpful. I was completely shocked when I saw pets and found out it was a pet friendly hotel and they continue to make the hotel look and smell amazing. I would definitely recommend this hotel and if I ever get the chance to travel back to NOLA I know where I'm staying!

10/10

Exceptional

28 Jul 2026

Lawrence

The hotel was wonderful. Breakfast was delicious! Wish the staff changed bed linens and replaced towels while I was there.

8/10

Excellent

28 Jul 2026

Robert

Just melt cigarette smoke in the rooms through the vents and there floors were not swept

10/10

Exceptional

28 Jul 2026

Tia

Everything was amazing! I love my stay every time.

10/10

Exceptional

27 Jul 2026

Briana

Great stay.

10/10

Exceptional

27 Jul 2026

Charmaine

I always enjoy my stay here one big family

10/10

Exceptional

27 Jul 2026

Jhon

We had an amazing time. French Quarter is 15 min walking distance. The breakfast is a nice touch as well.

8/10

Excellent

27 Jul 2026

Portia

Not well maintained, stains in the carpet, bfast was great but menu not updated, but good variety. STAFF very friendly and joyful to see.Rooms are clean in contrast to hallway carpets not so clean. All in all, we are satisfied of our stay. Thank you Sonesta!

6/10

Pleasant

26 Jul 2026

Darby

This place hasn’t been upgraded in years. The carpet and decor are outdated. The pool area doesn’t have much seating and the cement is dirty around the pool. The best part about this place is the breakfast. There was plenty to choose from and everything was fresh.

8/10

Excellent

26 Jul 2026

Lemuel

Breakfast was great. Staff was amazing.

8/10

Excellent

26 Jul 2026

Lemuel

It too bad. Rooms are spacious and front desk and breakfast staff were amazing. I would recommend and stay there again

6/10

Pleasant

26 Jul 2026

Tony

front desk personnel was great. The only negative thing was having to wait 35 minutes for rooms. Check-in was 4:00 rooms not ready until 4:45.

10/10

Exceptional

26 Jul 2026

Cayla

Stayed here overnight for our cruise. Great walkable location, staff were friendly. They offer valet parking but we did not utilize any additional services

10/10

Exceptional

26 Jul 2026

Brady

We love Sonesta. Everything is always so well done.

10/10

Exceptional

26 Jul 2026

Dalyn

NA

10/10

Exceptional

26 Jul 2026

Daniel Absalón

Very pleasant place, definitely I would recommend it

6/10

Pleasant

25 Jul 2026

Rosa

La orientación sobre los parqueaderos, y un poco mejor el desayuno, la ubicación es buena.

6/10

Pleasant

24 Jul 2026

Karen

Building definitely is due for remodeling; older building. Staff was helpful! Spacious rooms for family's with little ones.

8/10

Excellent

24 Jul 2026

Asiman

.

8/10

Excellent

24 Jul 2026

Christie

Great Amenities & Prime Comfort

What We Loved

Fantastic Amenities: The resort/hotel amenities were definitely the highlight of our stay. The pool area was pristine, the common spaces were clean and welcoming, and the staff provided top-notch service throughout our visit.

Comfort & Vibe: The atmosphere was relaxing, and the location made getting around completely hassle-free.

Location: The hotel was blocks from the convention center, which was perfect for our stay as we were attending a conference at the center.

4/10

Poor

24 Jul 2026

Sitaraman

The room was a mobility assist special request. Yet, the bathtub did not have anti skid pads, and my wife slipped several times. There number of towels is EXACTLY two (2). There is no daily housekeeping so no chance for any replacements. The shower in the tub was not functioning and water splashed outside, but of course nothing in the room to mop it up and no help. The hotel ONLY offers valet parking at 67$ per night. The breakfast does not cater to vegetarians so we got short changed. Hotels in this class have a pack of amenities, toothbrush, paste, comb. The hotel wanted to charge for this, so a real bummer.
The only request I made to the front desk was a housekeeping one to get a change of sheets and towels, and they refused. The manager was supposed to call me, and he did not.

Partner

10/10

Exceptional

22 Jul 2026

Alyssa M.

I can’t say enough about this property! It was great and extremely family oriented. The staff is really what made our stay even better. Everyone was extremely friendly and very helpful. Heaven at the desk is their number one employee, she helped me countless times and greeted everyone with a smile constantly. It’s amazing that they have a pool and a basketball court for the kids. I would definitely recommend this property.

10/10

Exceptional

22 Jul 2026

Rhonda

The staff was extremely pleasant and the hotel was very clean

10/10

Exceptional

22 Jul 2026

Anetrica

This was a great location for my conference. Great restaurants in walking distance. I’ll definitely be back again.

Partner

8/10

Excellent

22 Jul 2026

Sharlean

I loved the breakfast, the staff was very helpful especially Duane at breakfast and Heaven at the front desk.
The only thing I didn’t like was you have to request for your room to be cleaned 24hrs in advance.
Overall I still gave my stay a 9/10, and would gladly stay here again.
Thank you to the New Orleans Sonesta ES Suites team.

Friends

8/10

Excellent

21 Jul 2026

Lela

We only stayed for the night. Loved there was a kitchenette in the room. Easy check in and out. Staff was helpful and kind. Loved the area. Only down is the parking otherwise everything else was great. Thank you.

2/10

Poor

21 Jul 2026

KATHLEEN

Manager was AMAZING … but his staff on night shift needs a lesson in manners and customer service. He made everything right at the end, took 2 days to get clean towels. Staff was high, room needed cleaned and maintained. Manager was not aware, but when he was made aware he made everything right. Very professional and easy to approach. The next person will not have any troubles. Great location.

Partner

8/10

Excellent

21 Jul 2026

Dimple

The good thing is it is close to all major attractions. Did not like the choice of brakfast.

Partner

10/10

Exceptional

21 Jul 2026

Ashleigh

Great stay

Partner

10/10

Exceptional

21 Jul 2026

Ashleigh

It was a great stay! The room was spacious and comfortable!

Partner

10/10

Exceptional

21 Jul 2026

Vernita

They property was nice just need some freshness to it. Outside of smell everything was nice. Will come again:)

Family_with_children

2/10

Poor

21 Jul 2026

Raquesha

My room was not cleaned. My bed was hard I didn’t get any sleep. Someone else’s name were on the tv as if it’s someone else’s room. There is no parking. Park at your own risk. I’m never visiting again

Business

2/10

Poor

20 Jul 2026

Janell

The breakfast menu was OK I didn’t have to wash clothes. I was truly disappointed in the staff. The staff did tell me I had two reservation and she would get with her manager to cancel one of the reservation that never happened. I’m just truly disappointed in the company itself.

4/10

Poor

20 Jul 2026

Andrew

The rooms were a disappointment we were happy when we checked out. Beds are very uncomfortable, the pull out sofa bed was super worn such that the middle nearly touched the ground (without someone laying on it), wifi barely worked (was out for an entire day), pool was so packed my kids couldn't get in, the hotel gives you a stove and pot holders (guessing for making pizza), but no pizza pan and I saw a large rat running around the grilling area. It might have been a nice place 20 years ago, but not anymore.

And to top it off, there is extreme mustiness in the rooms. All of us arrived feeling good, yet three of us left feeling like it was early spring and someone hit us with the imaginary pollen pillow. At the end of the day, I paid $900 for two nights.

Family_with_children

10/10

Exceptional

20 Jul 2026

Debra

The hotel is located within walking distance of the Convention Center, it was extremely clean, the suite was very spacious and the staff was courteous and friendly. I highly recommend this hotel for your travel experience.

Friends

10/10

Exceptional

20 Jul 2026

Marcus

Great

8/10

Excellent

20 Jul 2026

Lemuel

Front desk was great and the breakfast staff were amazing. Rooms could have been cleaner.

Partner

10/10

Exceptional

20 Jul 2026

Verified traveler

The rooms are amazing! Will definitely stay here again when in the area.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Weijie

Great location and walking distance to local public transportation station and cruise port. breakfast is great.

Family

8/10

Excellent

20 Jul 2026

Katrina

I appreciated and enjoyed my stay. Tamika Harris was wonderful taking care of me checking in. I plan to stay again.

Family

10/10

Exceptional

20 Jul 2026

Christal

This was my first time staying at this property. A beautiful hidden gem in the CBD. I didn't realize how big this property expanded because it doesn't look that big from Saint Joseph Street. I would definitely stay here again!!!!!! It was very walkable to restaurants, other hotels and the Convention Center.

Self

8/10

Excellent

20 Jul 2026

Rita

I enjoyed my stay at your hotel. The studio room was spacious, clean, and well-maintained, and the staff was always friendly and helpful. Breakfast was a nice touch, though there was a brief wait for clean towels during my visit. Overall, I had a pleasant experience.

Business Self

8/10

Excellent

19 Jul 2026

Ashley

Property is in a good location. The area is safe and quiet, but is within walking distance to the French Quarter. There are a few restaurants and markets nearby. The breakfast was good. The suite was okay. The beds are not very comfortable and the kitchen is basic. The room was clean but not spotless. Popcorn in the lobby was a nice amenity. Overall it was worth the money and a good location for a couple of night's stay.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Yvette

Nice area, beautiful, and clean rooms

10/10

Exceptional

19 Jul 2026

Tasnia

The staff were excellent. We just loved the room! It was clean and it had everything we needed. Breakfast was great too. Hopefully, we will stay here again next time.

Partner

8/10

Excellent

19 Jul 2026

Tara

The hotel lobby smelled amazing but my room had an old musty smell.

Self

10/10

Exceptional

19 Jul 2026

Rachel

We loved all the amenities. My kids enjoyed swimming or playing basketball after a day around town and the breakfast every morning was delicious. We loved having the option to go out or make food in the kitchen. There were several restaurants within walking distance.

2/10

Poor

18 Jul 2026

Reginald

My son's room had dead bedbugs on the mattress

Family_with_children

10/10

Exceptional

17 Jul 2026

Tiberio

This was my first time in New Orleans and I can tell you, I had not seen staff so courteous in a long time, every single person that we interacted with, always had a good morning or night, it felt so nice

Family_with_children

4/10

Poor

17 Jul 2026

Jason

Room had 2 large roaches in it. The bed was absolutely horrible. We left a day early because we couldn’t sleep in that bed another night.

Partner

10/10

Exceptional

17 Jul 2026

Kristie

Staff was super friendly. Close to the convention center. Safe, clean. Excellent bargain for the price.

Business

10/10

Exceptional

15 Jul 2026

Ricardo

Good

Family_with_children

10/10

Exceptional

15 Jul 2026

Verified traveler

Clean and spacious! Also close to a lot of things in the warehouse district. Complimentary breakfast is also a big bonus

Friends

8/10

Excellent

15 Jul 2026

Valerie

Wow, our room, a one bedroom suite was huge!! The kitchen had everything we needed to make meals if needed! The included breakfast was really nice and had a great variety of items to chose from. The gym was clean and well maintained. The rooms are update to date remodeled, but they are clean. The only complaint I had was I did not see an option to get a king size bed. These suites are huge and our bedroom definitely could have fit the king sized bed! Staff was always welcome and friendly. This place is in walking distance to a lot of attractions and only a 20 minute walk to the french quarter and bourbon street, only a 3 minute walk to the convention center! Plenty of good restaurants and bars within walking distance as well as casinos and an outlet mall on the river!

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Everett

I loved it! I will most definitely stay here again

Partner

8/10

Excellent

14 Jul 2026

Rachel Tyson-

Everything was fine until check out. The clerk ran my credit card twice and put a hold on my cc funds telling me I had to wait 7-10 business days. She said it's a practice they do every 3 days. Don't play in my face. If you ran the full amount on day 1, it was no need to do it again. I don't appreciate that inconvenience at. Ladies at the front desk were not as welcoming as the men who usually man the front desk over night.

Self

2/10

Poor

14 Jul 2026

Ammar

During my stay, the housekeeper kept walking u to the room she did it three times once when I was in the shower and two times when my wife was in shower and then while she was naked trying to put on clothes. The lady ask what time was we leaving after my wife threw on clothes and confronted her. My wife had to tell her the time and that check out was at 11am this is unacceptable staff members walking in on people.

Partner

6/10

Pleasant

14 Jul 2026

Wanda

The first room that was given to me there was mold on the sofa bed mattress. They sent me to another room that was better. But there was a garbage can with vomit next the room door that stood there my entire stay. No one ever came to clean my room the days I was there.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Gervais

Staff were great and helpful. Smelled so great inside the lobby area and very clean. The only issue I had was that the was just poured out of the shower head with no force and the air conditioner wasn’t cold enough. I’d have to lower it down to 60 degrees, in order to get cold. Other than that, I enjoyed my hotel stay.

Partner

2/10

Poor

13 Jul 2026

Debra

The air conditioning and one of the suites didn’t work by 10 o’clock. We had to move them over into the first suite so everybody was crammed into one suite we let them know five different different times their air conditioning wasn’t working no one ever came. There is Valley parking. I gave them my car ticket 20 minutes later. The car is still not there and I went over to ask he said oops. I was on my phone. Had to wait another 15 minutes for the car.

6/10

Pleasant

12 Jul 2026

Dionne

Overall the staff was very helpful and welcoming. The room was decent. It had everything needed..HOWEVER the pull out bed was disgusting we chose not to sleep in it and just slept on the couch.

Family

8/10

Excellent

12 Jul 2026

Steve

Clean room, nice staff and good breakfast

Partner

10/10

Exceptional

12 Jul 2026

Andres

The place was veey nice and very convenient, everything was walking distance, breakfast was awesome, valet was amazing and took well care of out car, maintenance, engineers and housekeeping were excellent and made . Front desk staff needs to be a bit nicer and accommodating, instead of arguing maybe suggest that they we speak to management, or give management heads up of the situation. Management was very helpful, polite and did make things right, A++++ to him. Warning when it rains (New Orleans style) WIFI goes out, but overall I give this place a 4.9 out 5 stars.

10/10

Exceptional

12 Jul 2026

Linda

.

Friends

2/10

Poor

12 Jul 2026

Kelly

The place could be so much better it has potential. The grounds plants and greenery are beautiful. When we checked in I paid for a suite, we got into the room and it was 84 degrees. You could tell no air had been on in there for awhile from the smell of moisture in the carpet. When we called the front desk they did send a maintenance man. You could tell he has no idea what the issue was. Him and the office staff kept telling us to wait for it for 10 minutes and it would come on. It never did, they never offered us another room or any kind of compensation. I had to go back down to the desk and tell them we want another room because we can’t just sit in the hot humid room. They found us another room that wasn’t the suite. When I asked the next morning about reimbursing us the price different the front desk just said all the rooms are the same. But they are clearly not. We had another couple staying there also and they were charged the regular room rate which was $50 cheaper than what we paid. They also went to take a shower that evening and had no hot water. When they told the front office the lady just told them they didn’t know how to work the faucet. Would definitely look for other places to stay in the future.

Friends

6/10

Pleasant

11 Jul 2026

Alisha

The hotel advertisement looked much more polished than the actual property. The room was a good size, but it had an unpleasant smell, and parts of the carpet were wet. I also asked about a late checkout that they do offer, but they were unable to accommodate it, even if I paid for the service. The staff was friendly and courteous, which I appreciated. Overall, my stay was just okay, and I’ll likely choose a different hotel the next time I’m in New Orleans.

Family_with_children

10/10

Exceptional

10 Jul 2026

Terry

We chose this location for the kitchenette. I would have never guessed how amazing the staff is here. The front desk staff helped me so many times. We had a complicated stay due to my wife's surgery in New Orleans. I couldn't have put together a better 24 hour staff if I tried. Every time I turned around someone was there to help. The breakfast is great, the pool was warm, the little store is stocked with everything you need. Location is great for walking to all kinds of good restaurants, pubs and even the French Quarter. Next time we are back I will be staying here.

Partner

10/10

Exceptional

10 Jul 2026

Renajae

Very nice room!

Friends

10/10

Exceptional

09 Jul 2026

Towanna

Our stay was great service, location, staff, amenities grounds was well kept. Pet friendly awesome 💯 we will definitely stay there again

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Tanya

Great breakfast, nice facility and great enclosed (for guests) outdoor sitting area with a bbq , pool and basketball area. We love staying there and have on three trips.

Family_with_children

10/10

Exceptional

09 Jul 2026

Phillip

Good

Partner

10/10

Exceptional

09 Jul 2026

Felicia

We loved the breakfast buffet. The staff was friendly and helpful..

Family

6/10

Pleasant

08 Jul 2026

Thomas

The room was clean, good size. I liked that it had a separate sleeping area. The breakfast was pretty good with very helpful staff. A nice place to stay.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Candace

The rooms had a lot of space.

Partner

10/10

Exceptional

08 Jul 2026

Teisha

The staff was friendly. The location was conveniently located near all the Essence Festival activities. The room was clean!

Friends

10/10

Exceptional

08 Jul 2026

yolanda

The was so friendly and helpful. The property was well maintained I will definitely book agIn

Family

8/10

Excellent

06 Jul 2026

Nyeisha

Great location in New Orleans

Self

8/10

Excellent

06 Jul 2026

Sydney

I love the courtyard and the cleanliness and space of the rooms. I would love if there was just a bit of extra something….evening cornbread, drinks, or a menu of local restaurants.

Family_with_children

8/10

Excellent

05 Jul 2026

Maria

Nice hot breakfast every morning. Room was clean and comfortable; kitchenette was a plus. Hair dryer was broken I called the front desk and was given a new one in the box.
The staff was very friendly and helpful.
I wish there was free parking available at the property, and we knew in advance, but I guess most hotels you had to pay to park. overall, it was a nice stay.

Family

6/10

Pleasant

04 Jul 2026

Kelly

This place had all the basics to make the stay enjoyable.

Family_with_children

10/10

Exceptional

04 Jul 2026

Deanna

QUALITY customer service and the staff were kind and professional. This was during Essence Festival 2026.😁

Self

10/10

Exceptional

03 Jul 2026

Scott Michael

Great place to stay for a quick 3 day stay in the warehouse arts district. Especially if you are planning to visit the WW2 museum. Minutes to walk there, as well as to the stop for picking up the St Charles streetcar line.

Self

10/10

Exceptional

03 Jul 2026

Haiying

Good location

Family_with_children

8/10

Excellent

02 Jul 2026

Debra

Friendly, helpful staff

Family_with_children

4/10

Poor

02 Jul 2026

Brittany

The elevator was so dirty. Young people were everywhere at 2am in the lobby. The hotel needs maintenance and a deep clean. I thank GOD I only needed to be there one night

Self

10/10

Exceptional

02 Jul 2026

monifa

I liked the breakfast buffet, the computer availability-ended up having last minute work tasks to complete, I was able to print important docs without a problem and at no extra charge. Staff was very helpful, polite and professional. The business center area was quiet for great concentration. I dropped my credit card and it was returned to me immediately. Very impressed!

Self

10/10

Exceptional

01 Jul 2026

Carlye

Friendly and helpful staff, pool was nice, breakfast was good. Location was quiet but close enough to everything. They were nice enough to hold our bags for no fee after we checked out since we had a late flight.

Partner

10/10

Exceptional

30 Jun 2026

Lourdes

The room was nice and big. The staff was very nice, and breakfast was excellent.

Partner

10/10

Exceptional

30 Jun 2026

Roger

It was a great hotel...walking distance to the convention center and a great breakfast.

Business

10/10

Exceptional

30 Jun 2026

Rockeisha

The hotel manager is always very pleasant. I’ve stayed several times in the welcoming of the hotel. It’s always the same. I would recommend 10 out of 10.

Business