Name: City Express by Marriott New Orleans I-10
Address: 10100 I 10 Service Road, New Orleans, 70127, US

10/10

Exceptional

18 Jul 2026

Anthony

Keaaria at the front desk was very helpful ,on how to get around the areas we where so grateful

Partner

10/10

Exceptional

17 Jul 2026

Craig

The staff was friendly and very helpful when we needed them .

Partner

8/10

Excellent

15 Jul 2026

Scharika

The property was better than I expected. The rooms were nice and spacious and the staff was very helpful.

Self

10/10

Exceptional

06 Jul 2026

Sandra

Staff were very nice and helpful. The place was clean and in a good locate for my trip. Breakfast was okay, but more can be added. The bathroom needs a fan to reduce the steam from the shower. Another thing that would be great for this place is to provide trolley transportation to downtown big events in the city.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Dena

Clean room. Great staff. The pool wasn't that great. Would have been nice if coffee maker was in room.

Partner

10/10

Exceptional

22 Jun 2026

Arieona

Clean room and staff was nice

10/10

Exceptional

22 Jun 2026

venus

Great staff, great place to stay.

Partner

10/10

Exceptional

21 Jun 2026

Genae

Clean room

Family_with_children

10/10

Exceptional

15 Jun 2026

Aminata

Excellent staff

10/10

Exceptional

14 Jun 2026

Bernard

We stayed for one night, clean room comfortable bed tub base was stained. But I found nothing else wrong.

Partner

6/10

Pleasant

10 Jun 2026

Willie T.

The room needs updated charging stations and newer bathrooms.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

jessica

Great for value

Family_with_children

8/10

Excellent

05 Jun 2026

Matthew

La piscina no estaba limpia y tuve problemas con la entrada cuando llegue cometieron un error bien grande pero lo arreglaron

Family

10/10

Exceptional

02 Jun 2026

Verified traveler

Bathroom had only a shower for handicap. The staff waited on people while on a long FaceTime call.

Friends

2/10

Poor

25 May 2026

marcus

The property was desently clean however the staff didn't have any toilet tissues when I asked.
I asked for towels they said they didn't have any be

10/10

Exceptional

14 May 2026

Adeboye

Perfect and excellent

Friends

4/10

Poor

02 May 2026

Christopher

The king-sized bed was very short. I'm six feet tall and my feet hung over the end.

Each room has one small window. No view to speak of.

The first room we checked into had no phone. We moved to another room; it had a phone that didn't work.

The bottom of the bathtub wasn't quite level. When showering, I felt like I was about to fall.

The elevator was non-functional one morning; no out of order sign.

Partner

8/10

Excellent

02 May 2026

Eugene

Great

Partner

10/10

Exceptional

29 Apr 2026

David

Tough week for the staff. The pool was accidentally emptied and out of service for our stay, the elevators, which are very nice and smooth, stopped working for a couple of hours one morning. We stayed 5 nights and our room was cleaned twice, but done very well with a personal touch when they did it. The breakfast is ok, good coffee. I suggest a chair or two for the designated smoking areas. The staff was the most impressive part of our stay. If I had to say what's missing would be a GM that is hands on overseeing daily operations. That kid seemed to rest on the check in clerks. I will come back.

6/10

Pleasant

25 Apr 2026

Thomas

Breakfast had good options. Rooms were ok. Pool empty and seems to have been that way. Area this hotel is in is not very nice. Wont stay again.

Self

10/10

Exceptional

24 Apr 2026

Tonda

Customer service at the front desk make the stay perfect.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Shantavis

Everything was excellent!

Friends

10/10

Exceptional

21 Apr 2026

Marvin

Poor service in the restaurant area

4/10

Poor

20 Apr 2026

Meyah

I stayed in room 301, the first shower I took was COLD! But my next shower was hot. I also got charged more than the incidental fee ($50). When I went to go checkout, they said I was never checked in. Which I thought was weird because I swiped my card and I had access to my room. She said I may be marked as a no show and get my money back. I am not sure what’s going on.

Friends

8/10

Excellent

20 Apr 2026

Renata

Overall clean, had to ask for towels.staff was ok. Room was nice.

Partner

8/10

Excellent

19 Apr 2026

Marianela

Staff was friendly

Friends_and_family Friends

2/10

Poor

19 Apr 2026

Angelica

Despicable! Brown pool water, NO towels in room upon arrival, NO hot water, NO outdoor area to sit..

Family

8/10

Excellent

17 Apr 2026

Laura

Older hotel but clean and comfortable. Staff very friendly and helpful. Free parking and breakfast were nice. Pool not in service but saw workers getting it ready. Several good seafood spots short drive away, including Castnets Seafood where all the locals eat, and Bullards. Right off I-10 but not too noisy. About 15 min drive to downtown.

Self

4/10

Poor

15 Apr 2026

Troy

1/10 — City Express by Marriott New Orleans (Stayed April 9–12)

I reported a squeaking door on my first day at check-in, but it took three days to get it repaired. During that time, I followed up and felt ignored, which was frustrating.

The breakfast area was clean and well-kept, but there weren’t really any hot food options—nothing like grits or pancakes.

The pool was green and appeared unusable, and this wasn’t mentioned at check-in. Overall, the lack of communication and slow response to a basic maintenance issue made this stay disappointing.

2/10

Poor

14 Apr 2026

Jose

Looks nothing like the pictures they only give you 2 towels no washcloths whatsoever the pool was green the breakfast was horrible the staff are rude all have attitudes worst place I ever stayed in

Partner

6/10

Pleasant

14 Apr 2026

Shanterria

Decent but several issues occurred while we were there. TV randomly stop working, toilet stop flushing and we had to pu

2/10

Poor

13 Apr 2026

Brian

Air conditioning not working blowing warm air tv not working. Tepid to cold water in shower. Carpet lifting in darkish hallway real trip hazard. Pool was GREEN dispite registering these problems no action to fix problems happened
Also in the middle of nowhere so if you are not driving go elsewhere

Partner

2/10

Poor

13 Apr 2026

Udhaya Kumar

Very limited food, not good. They just provided a breakfast for the sake of giving it. No towels were provided, and I had to wait for two days to get some towels. The swimming pool is in its worst condition, and they don't have a plan to renew it. Literally not up to the Marriott Standards, too expensive. I do not recommend this place for this price.

Partner

10/10

Exceptional

12 Apr 2026

yamilly

Clean room, good breakfast, air conditioning was great.

4/10

Poor

11 Apr 2026

Donna

Wears the Marriott name but nowhere near a Marriott brand. No Clean Towels for almost 2 days. I'll just leave it at that.

Self

4/10

Poor

06 Apr 2026

Carlette

Based on the pictures the hotel appears to be fairly decent however I was highly disappointed. One of the elevators sounds like it needs maintenance and smells like mildew and needs a good cleaning. The hallways also smell like mildew. There was what appeared to be a dehumidifier in the hallway but was not turned on. I had to switch my room because the first one had standing water when I turned the shower on. The next room they moved me to was not any better. The room floor looked as if they needed to be mopped and there was mildew behind the bathroom mirror. The bathroom is also very small. The bed was hard and the mini sink in the room had rust spots on it. Overall the hotel is not as clean as it should be. The ceilings on yhe 8th floor has chipped paint that looks as if there should be some renovation taking place. I would not recommend. I tried to cancel m reservation but was not able to do so.

Family_with_children

8/10

Excellent

04 Apr 2026

Caren

Room was very nice and clean, however we didn’t have any towels or sheets for the pull out sofa bed, when we arrived Thursday night after a 10 hour drive We had a suite. I went down stairs was giving a fitted sheet for the bed but nothing else, requested towels were told we had to wait for house keeping in the morning they will start around 8 am. Friday morning still no towels when back down to the front desk was told they will let housekeeping know, I explained we were there for a funeral and needed to get ready. My husband had to go to Walmart and purchase towels and wash cloth for us so we could get ready for the funeral. We checked out Saturday morning and still didn’t received any towels. It’s was a very nice hotel but that experience changed my view.

Family

10/10

Exceptional

03 Apr 2026

Carlos Eduardo

New hotel

Family

10/10

Exceptional

29 Mar 2026

Peggy

This hotel is going thru renovations. When it is completed it will be fantastic. The breakfast was good - staff worked hard to keep all items stocked. Eggs, bacon, sausage, potatoes, hot and cold cereal, pastries, fruit, yogurt - they had it all.

The front desk staff was amazing - so friendly and helpful. We wanted to eat someplace local and they referred us to New Orleans Food and Spirits! Amazing cajun food at a reasonable price. Definitely a local restaurant and that was refreshing- don't want to go to the tourist restaurants.

The price of the hotel was very reasonable and had we stayed in the French Quarters we would have paid at least 3x what we paid,

Friends

2/10

Poor

29 Mar 2026

Kevin

Honestly the worst experience of my life. Hotel called me at 9:18 pm to tell me my hotel room was canceled and offered NO help to find me a new room or anything. Ended yp having to sleep in the New Orleans Airport. Absolutely brutal night traveling!!!

Family_with_children

4/10

Poor

28 Mar 2026

Austin

Waited in line about half an hour to check in. Then there were no washcloths and hand towels in our room and I was told that there was none available.

The property, room, and breakfast were okay, but the customer service wasn't great. Would not recommend.

Partner

8/10

Excellent

28 Mar 2026

Belinda

The water barely got warm. The breakfast was left unattended & kids were everywhere & lids were left open. Very unsanitary.

Partner

10/10

Exceptional

24 Mar 2026

Jacqueline

Great service

Leisure Family

6/10

Pleasant

23 Mar 2026

Dernsta

No towels in room, one person at the front desk doing everything, and no hot water.

Self

2/10

Poor

21 Mar 2026

Ashley

This is the worst hotel I have ever stayed at. Upon check in, there was no place to park. The staff member told me that there were going to be people leaving soon. We go up to the room, my son jumps in the shower. He gets out and there's no towels.
Call downstairs. They tell me it'll be a wait for towels and we would be put on a list. EXCUSE ME???? The lady was very nice and I explained that my son was already in the shower. She ran up 2 towels. I looked outside and there is an entire party set up in the back parking area. It's 10pm and I have young kids who have to be up early for sports. The music is loud, they are riding around with loud music as well, slamming doors, yelling and shouting. Every time they fall asleep, someone knocks on our door and runs away. Seeing I had young kids with me, they should have informed me that this was going on. I would have accepted a refund and went literally anywhere else. I had to park my vehicle in a spot that it may get hit and the parking lot smells like weed. Again, 3 small kids.
When I tried to leave they said I would have to pay 50% of the room because my son took a shower.

Family_with_children

2/10

Poor

18 Mar 2026

Constance

Honestly, the room wasn’t the cleanest and I’ve travelled a lot in my day. The front desk was very dismissive and it didn’t seem to care about getting us clean sheets, and towels. To top it off to charge me an extra $90 US and won’t tell me why. I’ve tried to call and I’ve tried to try and see what their reasoning was, but they won’t tell me and I was never made aware of any extra fees and it’s not anywhere on there. Property information. Honestly, I probably would never go back. I would say you get what you pay for but it’s an outrageous price for how the property is maintained and how the staff treats you

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Carmen

Very good

6/10

Pleasant

13 Mar 2026

Lashayrian

Only one elevator was working and it took

2/10

Poor

11 Mar 2026

Alexis

Room was outdated. Elevator was loud, banged and knocked. NO HOT WATER. Walls needed a paint. Roof by elevators was brown and looked one hard rain from collapse.

Friends

10/10

Exceptional

11 Mar 2026

Sharome

Great staff and clean property

10/10

Exceptional

10 Mar 2026

Krista

Parking was free and easy. Area was clean and breakfast was good. My daughter loved this hotel and she is hard to please.

Family_with_children

2/10

Poor

08 Mar 2026

Tasha

Overall, I would give this property one star, and that is only because the environment appeared somewhat clean at first glance.

I reserved and checked in ahead of time, but the pictures online did not accurately represent what the property actually looked like. When I arrived, there were wet floor signs placed throughout the entire property, and they appeared to be left there constantly and never removed.

There were also people roaming around both the front and back areas of the property, which made the environment feel uncomfortable. Another concern was that there was only one entrance and one exit, and several areas were padlocked, which felt unusual and restrictive.

When I entered the room that was initially assigned to me (Room 118), I immediately saw a large cockroach on the floor as soon as I walked in. The room also had a strong unpleasant odor, and the mop water smell was very noticeable and off-putting.

Because of the overall condition and how uncomfortable I felt, I checked out the very next morning even though I had originally booked a three-day stay.

Based on my experience, I would not recommend this property.

Family_with_children

2/10

Poor

05 Mar 2026

Amaury

They don’t refund your deposit…It seems like they do it on purpose…

Partner

2/10

Poor

04 Mar 2026

Alma

Staff was great. Pool area poor. Landscaping poor. Room has an odor.

Partner

2/10

Poor

02 Mar 2026

Virginia Skye

The whole place reeked of a certain plant based material. The staff was complacent about it, and there was super loud music being played outside. People laying on the couches in the foyer drinking. It was not suitable for our kids there with us.

Family_with_children

10/10

Exceptional

28 Feb 2026

Reka

Everything was amazing the staff the food the vibes

Partner

10/10

Exceptional

27 Feb 2026

Cederia

Staff

6/10

Pleasant

26 Feb 2026

Breana

The beds were nice, decent location that gets you near the city but not in it if you want to miss the hustle & bustle. Morning staff was incredibly nice! Their breakfast was so good for a hotel breakfast. However, the floors were covered in what looked like sauce stains, only one elevator worked, there was a loose paint can in the hallway and it was such a strong smell.
Overall, I’d stay here again.

Friends_and_family Friends

2/10

Poor

26 Feb 2026

JaMya

There were no towels, room phone didn’t work, remote didn’t work… I wouldn’t stay here again .

Friends

4/10

Poor

24 Feb 2026

Anna

Did not get room services until late in the evening and no towels for both days. We had to go down to the front desk to get them. The floor was very sticky for some reason.

Friends

2/10

Poor

24 Feb 2026

Alexis

The staff firing k

4/10

Poor

22 Feb 2026

Brittani

The floors were not mopped prior to our stay. One of the elevators were broke which left a fully booked hotel of 8 floors of rooms using the stairs and one elevator. It took 30 minutes just to get to my room from the elevator.

Partner

6/10

Pleasant

22 Feb 2026

Jana

The staff was friendly and courteous. The room was clean and comfortable except for the lack of hot water. There was no hot water during our entire stay. At most the water was lukewarm but would quickly turn cold. The elevators were dirty. The view outside our window was horrible. The adjacent properties were junkyards/trash yards. We did not feel safe outside after dark.

2/10

Poor

22 Feb 2026

Cherrena

Staff support was lacking. No towels or washcloths available. Room wasn’t clean and the overall hotel was filthy. Molded wet carpet in the hallways and the room floors weren’t clean along with the bathroom. Provided me with a room that we couldn’t open the door because the door was broken.
Changed rooms and the extra lock for the door was broke as well. Spoke with GM of hotel and he wasn’t any help and had an attitude when addressing the problems with him. Staff all complained about the GM when addressing him asking him for things he didn’t respond or would say he’s working on it. Broken glass in parking lot from busted car Windows that had been broken into. Overall terrible experience! I would not stay there or Refer anyone there. This was the work Marriott ever!!

Friends

2/10

Poor

22 Feb 2026

Phillip

Poor rooms,was woken up at 4 am by someone screaming for hours in a room across from ours then we go outside and the person is laying on the floor in the parking lot. Only one elevator worked took forever to get and down. My friend got a room there as well booked it ahead of time and took them 4 hours to get her room first room they gave her was dirty. When asked for extra towels they didn’t have any.

Family

6/10

Pleasant

22 Feb 2026

Ann

Yes but they were not on top of the breakfast. No coffee or cups for juice etc. the hot breakfast was not kept up to the flow of people

Family

10/10

Exceptional

22 Feb 2026

Ikea

The staff was really nice and accommodating. The room was spotless and even had a welcoming message. Will definitely be booking there for next year's trip.

Friends_and_family Friends

2/10

Poor

18 Feb 2026

Zhane

I wanted to share feedback about my recent stay because my experience was very disappointing.

The first two nights were extremely uncomfortable because there were no rags or towels available, which made basic hygiene difficult. In addition, there was no hot water during my entire stay. This made the stay very inconvenient and did not meet reasonable expectations for a hotel.

I’m disappointed because I expected basic amenities and comfort, and unfortunately that was not the case. I hope you take this feedback seriously and address these issues so future guests do not have the same experience. I would also appreciate hearing how you plan to resolve this situation.

Family

2/10

Poor

17 Feb 2026

Brianna

The staff were very supportive during the issues however, the property was in poor condition and they decided to host for Mardi Gras at premium pricing. I was promised half of the total as a refund but was only given a refund for one night.

Friends

4/10

Poor

16 Feb 2026

Kyiah

Only one elevator was working and no hot water in the morning. Only really late at night. Our toilet was broken, luckily maintenance did come fix it. However, it was an inconvenience to us being able to get ready because we had to wait for someone to come in. Was told that

2/10

Poor

15 Feb 2026

Yolanza

No hot water bad smell

6/10

Pleasant

13 Feb 2026

Debbie

Everything was actually just fine except that there was no hot water due to a mechanical issue that forced them to turn it off. Therefore, no shower for us!
I do appreciate that our bill was reduced by them.

Partner

8/10

Excellent

10 Feb 2026

Torrie

Great stay except the hot water was out. Breakfast was great! Staff was excellent!!

Friends_and_family Friends

6/10

Pleasant

29 Jan 2026

Andrew

This place is pretty beat up. Hot water was not working, which they did warn me about, but that was just for starters. One elevator, of 2, was not working, TV in the room would not turn on. Upon leaving the automatic doors were not working, so I had to leave through a side door. Individually each of these things are not a big deal, but in totality it speaks to the wear and tear on this hotel.

8/10

Excellent

28 Jan 2026

Deborah

Room was clean. The staff was amazing.