Name: Holiday Inn Great Falls
Address: 1100 5Th Street South, Great Falls, 59405, US

4/10

Poor

02 Aug 2026

Abram

My room door had a bullet hole in it. I was reassured that there wasn’t a homicide in there only a accident discharge lol but it could have been put out of service in my books

10/10

Exceptional

01 Aug 2026

Ronald

Tony Roma's in hotel, no need to leave for dinner. Convenient location.

6/10

Pleasant

01 Aug 2026

Robert

In some pictures it shows a water slide but it was taken out.

10/10

Exceptional

24 Jul 2026

Rita

Everything was perfect as always.. my BFF and I go every year, to shop and get away from the husbands 😁😏. We love once we've finished shopping that there is a pub there and we don't have to go out again to eat. We love sitting in the atrium with a glass of win and checking and adding up our receipts for when we cross the Canadian border. You won't regret staying here. Just wish our dollar was better so it wouldn't be so expensive but we still do it. As we say ,\"Can't take it with us,\"
Enjoy your stay!

2/10

Poor

13 Jul 2026

Jarrid

Would like a refund for not even checking in because the pool was out of commission and we were never told at time of booking

Partner

8/10

Excellent

07 Jul 2026

Jessica

Pool area is under construction, the pool/spa were fine, but there are no longer slides at the pool which was disappointing.

Older Holiday Inn that they are updating. Beds and pillows were very comfortable!

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Mitch

The staff is very friendly and attentive. My room was nice and clean and had lots of home feel to it. It’s a nice relaxing place to stay with a great restaurant inside plus they have free water that they give to their guests and I work hard all day and that free water hits the spot when I get back.

Self

4/10

Poor

06 Jul 2026

Jarrid

Would like a refund for not even checking in because the pool was out of commission and we were never told at time of booking

Partner

8/10

Excellent

27 Jun 2026

Richard

Stayed at this Holiday inn a few times. Good stay overall,
They had some coordination issues with the breakfast that I purchased through Expedia and Holiday Inn could not find.
Holiday Inn resolved this problem to my satisfaction.

Partner

6/10

Pleasant

21 Jun 2026

james

The rooms were fine size. They were reasonably clean. There was need of repair on the floor in front of the main floor elevator. Saw several people trip on the tiles. The room we stayed in was noisy and there was light around the door. The breakfast is not complimentary like other hotels. They expect you to sit down to a full priced meal in their building. Their staff was friendly and reasonably prompt.

Family

2/10

Poor

21 Jun 2026

Levi

The property is absolutely filthy, I dont mind construction, or anything like that, but this was awful, however the front desk guys were excellent, everything else was disgusting. The employees are wandering around as if its a social club, holding hands like its high school and you,the lucky guest, just arrived to prom, and unfortunately the front desk guys were the only ones taking the job seriously. At first I thought it was an extremely relaxed atmosphere, and it must be a fun place to work, however to my horror, I found out otherwise. Flecks of black poop all over the toilet handle, short and curly,-and of course long and straight hair in the shower. The carpet has long white dog hair all over the carpet. The bed had all of its assorted sheets and blankets, unfortunately they must have been trying to save money and going green because they weren't clean at all, BOTH BEDS and the assorted sheets have short and curly hair, and not just a small amount. A rather large amount as if someone just left the sheets where they were supposed to be when the guest finally checked out, and decided to leave it for the next guest. Desk tops are also completely unwiped. I checked out and went to another actual clean hotel. I never write reviews because I dont want to be some loser yelp review guy, let me tell you, I will never stay at this hotel ever again, i used to think Holiday inns were the place to be, not anymore, you guys look like a super 8. Garbage. I want my money back as well.

Self

10/10

Exceptional

19 Jun 2026

Aj

Property is beautiful, staff is great

Partner

4/10

Poor

15 Jun 2026

Aimee

Stayed 3 nights. Reported door didn't latch first morning. Said it was fixed, but wasn't. I figured how to move the door plate around to get it to latch. Never got clean towels or garbage taken out the entire time. But on morning of check out house keeping was banging on the door at 930am wanting to know if we were getting a late check out. Check out wasn't until 11am.

6/10

Pleasant

12 Jun 2026

Lana

The hotel itself was great - rooms were clean and the beds were very comfortable. However, our biggest concern was the lack of information provided on the state of the pool area. We specifically chose this hotel for the waterslide shown on the website and our young children were extremely disappointed when they discovered it was being renovated. I feel this was a failure on both the hotel and Hotels.com for neglecting to inform customers of this. Otherwise, our stay was enjoyable.

Business Family

10/10

Exceptional

05 Jun 2026

Amber

Excellent stay. Very clean and quiet. The waterslide is still under renovation. ?Has been for 6-9 months now? But the pool ad hot tub are very useable and lovely. Ther was a cute poolside chess set that my kids loved to play. Great location with safe and lots of parking.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Joyce

The room was clean. We had a couple of issues, but the management was there immediately to help and fixed the problem.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Richard Bruce

Clean room

Self

4/10

Poor

25 May 2026

Liz

Customer service at check in was terrible.

Family

8/10

Excellent

24 May 2026

Deanna

The room was clean, staff were all courteous and helpful each time we interacted with anyone; while we checked in, roaming the property or asking the housekeeping team for any needed items.The location is great if you're shopping in Great Falls, and it's easy to get to. The parking lot needs some work. But overall this was an enjoyable stay.

Pet

10/10

Exceptional

11 May 2026

Kerry

Everything was really nice but the microwave wouldn't start in room #235 😞

6/10

Pleasant

21 Apr 2026

Antoinette

The pool was closed.

Family_with_children

10/10

Exceptional

14 Apr 2026

James

It was a great place to stay in Great Falls. The staff Raymond and his co worker they were amazing. Very professional and helpful. Place was clean and I would stay there again.

Partner

8/10

Excellent

13 Apr 2026

Randa

Great stay nice beds

Friends

10/10

Exceptional

08 Apr 2026

Susan

The hotel did not have complimentary breakfast but was close to other restaurants. Very nice hotel and would stay again.

2/10

Poor

03 Apr 2026

Kimberly

Plumbing problems are understandable, but the sub-par room in a high-traffic and noisy area that they moved me was not worth the room charge.

Self

8/10

Excellent

02 Apr 2026

Ryan

.

Business

10/10

Exceptional

29 Mar 2026

Jaquelyn

Everything was great!

8/10

Excellent

29 Mar 2026

Denise

Was a decent hotel. Large rooms and clean. Shuttle service was great to have and the driver was friendly and prompt.

10/10

Exceptional

29 Mar 2026

Angel

Beautiful hotel! They have a waterfall inside that kids can throw coins in. Staff are all friendly and helpful! The room was clean and easy to access.

Friends_and_family Family

6/10

Pleasant

28 Mar 2026

Jennifer

No pool slide

Family_with_children

6/10

Pleasant

28 Mar 2026

Bing

There was no continental breakfast especially for a big family that are traveling especially when kids love to make their own waffles and pick there food.

Family_with_children

10/10

Exceptional

25 Mar 2026

Megan

Clean and comfy beds- Kind staff

Family_with_children

6/10

Pleasant

24 Mar 2026

Kevin

Was ok for a night

10/10

Exceptional

21 Mar 2026

jaime

Stayed only one night, hotel was clean and quiet. Front desk staff were excellent, helpful, got us checked in early. Hot tub was clean and nice, disappointed it closed at 10pm but not unexpected.

Friends_and_family Family

8/10

Excellent

19 Mar 2026

Rahul

The room is clean and amenities are good. Pool was nice ( as well as the Hot Tub).

Self

8/10

Excellent

15 Mar 2026

Dale

Comfortable room and heaters worked well.

Partner

10/10

Exceptional

10 Mar 2026

Selina

No breakfast. But extra coffee pods were available

Friends

10/10

Exceptional

10 Mar 2026

Ron

No complaints

2/10

Poor

23 Feb 2026

Stephanie

We arrived and were told that their computer systems were shut down and they could not check us into our rooms. But they were working on getting them back up. We sat and waited for over an hour in the lobby with two small children. It was around 9:00 PM and we finally left because they were nowhere near getting the computers to work and we had to wake up at 4:30 in the morning. Neither Holiday Inn or Expedia will refund us. We had to stay in another hotel because we had no idea how long it would take for the computers to get up and running. Austin, the front desk employee was working his hardest and was very pleasant and kind through the whole experience. But unfortunately he had no control over getting the computers up and running, he was not a manager so had no control in giving us a refund. The whole experience was very disappointing both with the hotel Holiday Inn hotel and Expedia. I asked if we could let the children go into the pool and we were not allowed to do that either as they had no way of getting us keys because again the computers were not working. Sitting in a lobby with two small children after having been in the car for almost 3 hours to get to the hotel was not pleasant. We made the choice to go somewhere else so we could sleep for a few hours before having to wake up at 4:30 am. After this experience, I will no longer be using Expedia services and I will no longer stay at a Holiday Inn.

Family_with_children

8/10

Excellent

16 Feb 2026

LIz

Clean room, great bed & pillows. Ask for a room away from the very noisy 10th Ave, lots of noise.

Business_and_leisure Self

10/10

Exceptional

15 Feb 2026

Arwen

V

10/10

Exceptional

15 Feb 2026

Dayna

Very good staff! Shout out to Joe you can tell he takes pride in his work!

Friends_and_family Family

10/10

Exceptional

10 Feb 2026

Andrew

Great room and hotel!

Leisure Family

8/10

Excellent

06 Feb 2026

Andrea

Skip

8/10

Excellent

23 Jan 2026

Ricky

😁

10/10

Exceptional

22 Jan 2026

Nick

Nice room

10/10

Exceptional

20 Jan 2026

Brenda

Shuttle to airport was great and breakfast was fine

10/10

Exceptional

18 Jan 2026

Patricia

The staff was excellent. They were kind, helpful, and professional. Our room was roomy, clean and had quality amenities. The beds were very comfortable. We will be staying there again when we're in Great Falls.

8/10

Excellent

11 Jan 2026

Stacey

Very courteous staff. Pool was great for my children.

Leisure Family_with_children

10/10

Exceptional

20 Dec 2025

Shay

Stay was amazing! Place is beautiful

Friends_and_family Family

2/10

Poor

09 Nov 2025

Travis

The staff was great. But the door block didn't work on our room. There was no water slide as advertised. The hot tub was not hot and the food was horrible.

Family_with_children

10/10

Exceptional

06 Nov 2025

Alec

Great value and good restaurant on site with cold beer and hot coffee in morning before our flight

Leisure Family

6/10

Pleasant

21 Oct 2025

JAMIE

Ive stayed here several times, although the rooms are clean & tidy , the company that did/does the room renos should be strung up. Very bad workmanship. My last room still smelled of cigarette smoke. I'd hate to cost someone a job but handing my credit card over to the desk clerk whom was covered in \"jail style tats and dressed biker style \" was a wee bit disconcerning. Im old but dont think I'd be alone in that thought.

Leisure Self

10/10

Exceptional

16 Oct 2025

Ryan

The hotel was as expected nice clean rooms, friendly staff

10/10

Exceptional

14 Oct 2025

George

Check was simple

Leisure Family

8/10

Excellent

04 Oct 2025

Lindsay

Front desk agent both nights was a 10/10 and was so good with my 7 year old daughter

8/10

Excellent

30 Sep 2025

Mary

We forgot a baby blanket there and the staff claims it was not found. Very very unhappy about this

10/10

Exceptional

28 Sep 2025

Mike

Nice place

Self

8/10

Excellent

26 Sep 2025

James

Sad that there was no pool, everything else was a great experience. One of the better hotels in town

Leisure Friends

8/10

Excellent

14 Sep 2025

Pattie

I cut my foot on a piece in the pool that was supposed to have a cover on it. I had to go to urgent care and get the wound cleaned. Antibiotics were required due to it happening in the pool. I’m glad it wasn’t one of my kids. The room itself was nice. The staff is very nice.

Leisure Family_with_children

8/10

Excellent

09 Sep 2025

Helene

Room provided all amenities stated on Expedia. The front desk had a very refreshing infusion water as I checked in. Hotel needs some upgrades but very comfortable and conveniently located near markets and coffee shops. Bar and restaurant inside.

Business_and_leisure Friends

10/10

Exceptional

07 Sep 2025

Shantile

Very friendly and quick check in!

Leisure Family

10/10

Exceptional

21 Aug 2025

Duarte

It was a great stay

Leisure Family_with_children

10/10

Exceptional

17 Aug 2025

Melani

Great experience

We had a family trip that turned into an emergency and the hotel was extremely helpful and gave us an early check in and just so pleasant we will continue to stay with you when we come to greatfalls the staff was amazing thanks for the great experience and the rooms were clean and comfortable

Friends_and_family Family

6/10

Pleasant

17 Aug 2025

Dawnena

The bear display in the lobby

8/10

Excellent

17 Aug 2025

michael

No

10/10

Exceptional

16 Aug 2025

Heather

Perfect

Front desk staff were very friendly and helpful. Room was large, clean and comfortable. Will definitely stay again.

Friends_and_family Family

2/10

Poor

08 Aug 2025

Elizabeth

It smells strongly of mildew and mold as soon as you walk in. The carpets in the room are wet. I took a wet towel to wipe the bathroom floor, and it was black. There was mold in the coffee maker.
Also, this hotel advertises having a slide for the pool, but the slide has been taken out. My kids were very disappointed.

Leisure Family_with_children

10/10

Exceptional

07 Aug 2025

Dar

Wonderful hotel! The minute you walked in you felt at home! The lobby is very impressive, the waterfall with the animals is lovely. The desk staff is both knowledgeable and kind! The room was perfect, the bed sublime. Tony Roma, restaurant had delicious food, we loved it. Definitely give the hotel five stars, we would recommend this hotel to our own family!

Leisure Partner

6/10

Pleasant

06 Aug 2025

Cynthia

Nice friendly hotel

The food options were good, close to shopping, internet was good, pool and hot tub area was nice. Reserved through 3rd party app.. reservation went well, check in was tough as it took 4 hours for room to be cleaned so we could check in. Came back to check after 2 hours hoping to check in and freshen up before going to dinner. Room still was not ready was offered a free drink at the bar and my room deposit was lowered to 20.00 (which really didn't matter as i get the deposit back anyway) was finally able to check in 4 hours after reservation was made. Room was good, clean beds were clean, bathroom was clean. Even with the slow check in process we extended our stay to 2 nights rather than one.

Partner

10/10

Exceptional

06 Aug 2025

Mark

Clean rooms

Business Family

8/10

Excellent

01 Aug 2025

Will

The window shades were difficult

The fountain water smells like sulfur

The staff is really friendly and helpful

Few homeless people in the area

Restaurant wasn’t bad

Business Self

4/10

Poor

01 Aug 2025

Steve

Large fee for using a credit card without knowledge or disclosure.

Leisure Family

6/10

Pleasant

29 Jul 2025

Karen

Looks like it needed referbishment. Elevators were old and except on first floor no idea which elevator to expect. Drains in bathroom shower needed to be replaced.

Leisure Family

10/10

Exceptional

28 Jul 2025

Joel

Clean quiet

The hotel is great Tony Roma’s is horrible some of the worse food I’ve ever had and I heard other diners complain also.

Partner

8/10

Excellent

09 Jul 2025

Mario

Good service ,clean rooms, enjoyed out time there
Thanks

Leisure Pet

10/10

Exceptional

30 Jun 2025

Karl

Place was idea for our stay.

Leisure Family

10/10

Exceptional

30 Jun 2025

Carlotta

Staff very helpful. Dining room accomadative to my needs, we had a GREAT stay. we were in town for medical issues and it was nice to be in such a supportive atmosphere.

10/10

Exceptional

26 Jun 2025

Vikas

Clean and comfortable rooms and waterfall in the lobby was soothing.

Leisure Friends

4/10

Poor

13 Jun 2025

Verified traveler

Do not stay at this hotel. It is in need of a complete overhaul. The carpet is gross, the rooms are not cleaned well. The bathtub/shower was disgusting. The towels we were given had stains on them. The drain was broken. The floors were not cleaned well. The bathroom door looked like it had not been cleaned in months. The only reason we stayed was because it was really late and we had to get up early to continue our trip.

Friends_and_family Family

2/10

Poor

11 Jun 2025

Nicole

Allergic to something in room, need refund, didn’t stay

Leisure

10/10

Exceptional

10 Jun 2025

Shannon

This place has improved immensely since the last time we stayed several years ago. The room we had was clean, bright and cool. Lots of room to move around. The hotel itself looked fresh and the staff was friendly. The only downside was the pool was much smaller and they removed the water slide.

Leisure Family

10/10

Exceptional

09 Jun 2025

Traylyn

Everything I liked everyone was nice

2/10

Poor

08 Jun 2025

Christina

Our room was right by the pool. It reeked of chlorine, mildew, and mold. Additionally, we were kept up by kids screaming for a couple of hours after we went to bed, and once they quieted down, the air conditioner and several other old utilities kept us awake with strange noises all night. The shower never got fully warm either. We left after our first night, and couldn't get our money back for our second night since we'd booked through Expedia.

Leisure Family

8/10

Excellent

08 Jun 2025

Gary

It was nice, older property bathroom door would stick, hard to open, rust around some of the pipes. It was clean

Leisure Family

4/10

Poor

08 Jun 2025

Joanne

This was the first place Ive stayed the didnt have coffee out during the day. On Sunday they had coffee till 8:30a. They weren't going to make anymore. At $304 a night you think they could make another pot of coffee. We booked it because it showed a Waterslide and it dodnt have one. Thats an old picture. Grandkids were disappointed.

Leisure Family

8/10

Excellent

30 May 2025

Teryl

Customer service always great. This was our second stay. This time we were on the main floor. Bathroom needs an update. Otherwise very nice.

Leisure Partner

10/10

Exceptional

27 Apr 2025

Bob

I was happy with my stay. Everyone was good with us.

Partner

10/10

Exceptional

25 Apr 2025

Yuval

Got a family suite which was basically adjoining rooms, one was a suite with king bed the other with 2 queen. It was fantastic and great value. Staff were great and the rooms are pet friendly. I would definitely stay here again.

Leisure Pet

10/10

Exceptional

24 Apr 2025

Louis

George was very helpful in changing our days of stay, truly cared about his guests and was very attentive to his customers.

Leisure Family

4/10

Poor

22 Apr 2025

Verified traveler

Not Worth the Cost

This hotel is nasty and outdated. The price we paid was for a premium room, which is not what this property offers!

Friends_and_family Family

6/10

Pleasant

20 Apr 2025

Michelle

Just okay.

The service was great, but the stay was not very comfortable. I was booked on the first floor right outside the lobby, which was extremely loud all night. My room also had a connecting room, which had people staying in it which were also very loud and everything echoed. They had a dog staying with them that cried the entire time they left the room (which isn’t the dogs fault). I felt terrible for the dog! I turned my tv up really loud to try to drown out all the sounds from the lobby. The heat wouldn’t consistently work and kept turning off and resetting to 65.

Business

4/10

Poor

18 Apr 2025

Mariah

Room very out dated. Bathrooms so small you can hardly turn around without bumping into something. Hotel seemed very unclean. Stained and sticky floors in both elevators. Corners and floorboards of entire hotel looks dirty and sloppily painted over. Pool had sheen on top with floating hair and particles. Hot tub has gross build up on walls that feels awful and gritty when you are sitting in there. “Waterslide” is outdated and looks like it’s never been cleaned before. Tv didn’t work and when I called the front dear I was instructed to mess with the cables on the back of the tv till it works. I never did get it working. Doors are tricky and if you don’t pull it all the way shut and do it hard it won’t latch all the way and you can easily push your way into the room. As women staying alone this was pretty terrible. I really wish I would have paid more attention to the bad reviews . I could have stayed at a much newer hotel for the same price. The employees were friendly and let us into the pool when the key card wasn’t working. The pool was dirty. Floors obviously hadn’t been cleaned in there for a long time. Under construction and has been for years. Disappointing. Definitely not a good hotel for Kids

Business_and_leisure Family

10/10

Exceptional

15 Apr 2025

Lauren

The staff was very friendly. We really enjoyed our stay. The kids loved the pool

Leisure Family

8/10

Excellent

31 Mar 2025

Stephen

The water in the showers fluctuated between hot and cold.

Leisure Self

8/10

Excellent

22 Mar 2025

Geri L

Comfortable

Our stay was very comfortable and it met all of our needs. The front desk folks were very polite and informative.

Friends_and_family Family

6/10

Pleasant

20 Mar 2025

Lesley

Staff were friendly and welcoming. Room was nice and clean with the exception of the bathroom.

6/10

Pleasant

16 Mar 2025

Richard

The property is very run down. Its long overdue for a remodel.
The restaurant was extremely slow and the food wasn’t good at all.
You can do better.

Leisure Family_with_children

10/10

Exceptional

03 Mar 2025

LeShawn

Great

Business_and_leisure Family

2/10

Poor

27 Jan 2025

Kimberly

Wouldnt recommend

I had a dirty bandaid stuck to my comforter with drity pillowcases front desk refused to give me new ones and laughed at me when i requested a new room

Friends_and_family Family