Extended Stay America - Great Falls

4/10

Poor

22 May 2026

Patty

The price of the property was good as well as the location, but the cleanliness know I found a hair on what was supposed to be a clean towel… The door was very difficult to enter every time and there was no icemaker on any floors. The guest was responsible for filling the ice cube trays which were not filled upon coming into the room. I would not recommend this hotel.

Self

10/10

Exceptional

18 May 2026

Heidi

Only a coffee bar no breakfast in the morning. I paid through Expedia and when I checked out I think I got charged twice.

Self

4/10

Poor

07 May 2026

John

Dirty room floor. No coffee for breakfast on most days at 8 am. Breakfast bars for breakfast. Staff is invisible unless you shout for them. Stayed for more than a week and no linen change or any kind of room cleaning. Like a cargo trailer with a semi comfortable bed.

Self

10/10

Exceptional

14 Apr 2026

Belinda

Comfortable stay

Pet

8/10

Excellent

12 Apr 2026

Amber

The room was clean, parking was easy, and the stafff was nice.

Partner

8/10

Excellent

30 Mar 2026

Jon

The hotel doesn't allow smoking but people smoke immediately outside. One time cigarette smoke wafted into my room which was unpleasant.
Otherwise, a good value.

10/10

Exceptional

26 Mar 2026

Allan

Yes

Partner

4/10

Poor

16 Feb 2026

Jerry

When we arrived our room was not available, was down graded to a queen size bed. Not a real big deal…. But still. Had a kitchen suite with nothing available went an asked and was given one set of dishes and a pot. Not face cloths available. Room cleanliness overall was maybe a 5 out of 10. Overall was disappointing, I would not recommend staying here.

Partner

4/10

Poor

31 Jan 2026

Pam

Rooms were not clean and the bathroom was very dated. Tub had hair in it.

Leisure Friends

6/10

Pleasant

18 Jan 2026

Connie

Stayed here several times in the past. Seems to be getting sketchier every year. Staff was very friendly. Room had a musty odor. Unfortunately I think this will be our last stay here

Friends_and_family Family

2/10

Poor

17 Jan 2026

Pam

The room had little black bugs, the sheets and linens were dingy, dog feces everywhere outside, dog hair all over the lobby and hallways, cigar butts
all over the sidewalks. Suspicious cars and transactions that looked like drug deals, the entire facility was simply gross.

lobby. A huge do lunged T me

Business

10/10

Exceptional

11 Jan 2026

Steven

Very clean rooms

10/10

Exceptional

06 Jan 2026

curtis

Awsome place, friendly staff

8/10

Excellent

03 Jan 2026

Greg

Clean room, comfortable bed.

Leisure Partner

8/10

Excellent

14 Dec 2025

William

Room was very nice and clean. Most of staff was not very friendly. The breakfast was not really breakfast, just coffee, oatmeal without milk, and a packaged muffin.

Leisure Partner

8/10

Excellent

11 Dec 2025

Ronna Rae

Check in was easy, room was clean (Bathtub could've used a nice scrub), kitchen items were available upon request. Coffee only available during 'grab and go' breakfast time. If you want beverages after your breakfast break, come prepared. Didn't see a coffee machine available (but didn't really look too hard). TV was easy to manage. Air conditioner/heater worked well. Hand soap was horrible. Definitely bring your own. Dried my hands out very badly. Overall, will return for future visits.

Friends_and_family Family

6/10

Pleasant

21 Nov 2025

Jackie

Called and asked if they could clean the carpets. They were in bad shape. Responded right away and cleaned them next morning. Everything else was clean. Firm beds. Suppose to have coffee in the morning till 9. Seemed like it ran out many times by 8 and they didn’t make more.

6/10

Pleasant

14 Nov 2025

Martel

Motel 6 of extended stays

Business_and_leisure Family

2/10

Poor

12 Nov 2025

Larissa

Staff mean wouldn't let my 3 year old use bathroom
Very rude

10/10

Exceptional

10 Nov 2025

Zack

Hey

8/10

Excellent

30 Oct 2025

Kristina

Nice

10/10

Exceptional

22 Oct 2025

David

Beautiful location

Good parking unless you have a trailer.
Nice walking by the Missouri river.
Staff is nice and helpful.

Business

2/10

Poor

20 Oct 2025

randall

Sho

6/10

Pleasant

16 Oct 2025

Jackie

The lady at the lobby, was smoking right out front at the doors. That was kind of gross and on a hotel informational sheet. It clearly states guests have to be 6-12 ft away from the entrance. She clearly was not. The room was a nice size. The bathroom was dirty in spots. The toilet paper was not on its rack. It makes me wonder what else was missed. The blanket ij the room was thin. It was cold in the room. I was not going to call at 3 am. So we just put a sweater on. The bed was one of the worst ever due to one mattress , that was on a steel frame. Awful sleep. It was so hard. The mattress was soft. We could feel the frame.
The morning staff was nice. The breakfast was muffins, oatmeal and a cereal bar. Nothing healthy at all. It did not specify this in the ad. It said breakfast. I was hoping for an apple or banana. Not packaged grab and go.

Leisure Partner

10/10

Exceptional

16 Oct 2025

Peter

Nice little home away from home

Leisure Self

10/10

Exceptional

11 Oct 2025

Elin Charlotta

Always easy check in and good staff.

Leisure Friends

8/10

Excellent

10 Oct 2025

Victoria

Nice location on the river

Leisure Self

10/10

Exceptional

08 Oct 2025

Shana

Only downside was there weren’t any cups in the room

Leisure Partner

6/10

Pleasant

06 Oct 2025

Jennifer

Room was ok. Website said there was a "grab & go " breakfast, but there was no breakfast, only coffee.
Pleace could use some updating.
Good location on water, near River trail & near a park.

Partner

10/10

Exceptional

05 Oct 2025

kyle

The place was amazing! They provided me with the needed equipment for the kitchen!

Self

8/10

Excellent

04 Oct 2025

Joan

Overall good experience. Was a little shocked to get a knock on the door 15 minutes before checkout time to verify if I was checking out.

Leisure Self

8/10

Excellent

04 Oct 2025

Joan

Overall good experience. It is though, the first time I have ever gotten a knock on the door 15 minutes before checkout, being asked if I was checking out. I thought that was a little bizarre.

Leisure Self

8/10

Excellent

18 Sep 2025

Kevin

Overall stay was very good. The only issue I saw was they their grab and go breakfast… the last 4 days I was there, there was nothing to grab.

Business

8/10

Excellent

15 Sep 2025

Mary

The hotel was good no complaints except we were told by a front desk worker at check in there was a grab and go breakfast but when we came to eat breakfast there were just packs of oatmeal. We weren’t expecting a nice sit down breakfast, just some fruit and muffins or something similar. I would stay here again.

Leisure Family

8/10

Excellent

13 Sep 2025

Roland

Nice hotel. Quiet. Staff was friendly. Breakfast was a few granola bars and coffee.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Verified traveler

perfect for pups

Location is on the river trail. If you are traveling with 4 legged friends this is the place to stay.

Friends_and_family Family

2/10

Poor

22 Aug 2025

Andrea

We were disturbed by loud hammering/pounding at 11pm. It was a Tuesday and we had to be up at 330am to make our way to the airport for our flight that left at 545am. We were very upset to be woken up from sleep. Will not recommend to anyone and will take our business elsewhere in the future.

6/10

Pleasant

02 Aug 2025

Noreen

The parking was poor - last minute since the other hotel overbooked and charged way too much for such a poorly maintained- no amenities in the room - bed was extremely hard- poor thin pillows and scatchy bedding - breakfast was just grab and go bags of granola bars. Parking lot was small

Leisure Partner

4/10

Poor

31 Jul 2025

Darby

We arrived late but the rooms were prepaid weeks in advance. We were supposed to have 3 singles with King beds. We got one king, one queen, and one full. It wasn't very clean and the late-night help wasn't helpful. The morning manager, Jenn, was very helpful and apologetic and is the only reason it wasn't rated "terrible'.

8/10

Excellent

17 Jul 2025

James

Accommodation very good for a last minute, late arrival stay.

Business

10/10

Exceptional

13 Jul 2025

Bob and Jody

The hotel is right on the Missouri river with a park right outside our room. It made walking the dog easy and convenient.

Business_and_leisure Pet

10/10

Exceptional

07 Jul 2025

Tammy

Was a great place to stay. Thank you

Friends_and_family Family

8/10

Excellent

04 Jul 2025

Olivia

It was clean and spacious.

10/10

Exceptional

01 Jul 2025

Verified traveler

Great Location

The hotel was on a great location just beside the river trail. It was lovely walking out of the room and stepping into the river.

Partner

10/10

Exceptional

30 Jun 2025

Jon

A nice location on the Missouri River. There are several restaurants within walking distance. The CM Russell Museum is a must see if you like western art.

Friends_and_family Family

6/10

Pleasant

22 Jun 2025

Verified traveler

Bathroom door hinges should be reversed in my opinion.

Leisure Partner

2/10

Poor

12 Jun 2025

Pauline

Hotel cancelled servation day of arrival with no c

We arrived after 11 hours of driving to be told by the desk clerk that Expedia cancelled our reservation (which was made in March). She could not tell us where we had been relocated nor would she let us use Wifi since we weren't registered guests. We were given a 1 800 number for Expedia customer care. Those agents were wonderful.
It turns out it was the hotel that cancelled us, not Expedia, because they were oversold. They told us they had no alternate accomodations for us. Also couldn't tell us why they picked us to cancel the MORNING of our arrival, even though we booked 3 months ago.
We spent an hour on the phone with Judy, from Expedia (excellent agent) during which our hotel miraculously found us a room.
We finally got to a room about 90 minutes after this all started.
We were not called, emailed or sent a text about the cancellation.

The desk clerk was apologetic but completely unhelpful. The hotel should have found us an alternate and told us before our 7pm arrival.
We received 2 bottles of water as compensatio .
I will not book with this chain in future.

Partner

8/10

Excellent

10 May 2025

Garry

The hotel was good for us.
However, management needs to change their statement of "breakfast included" as what was provided is definitely not a "breakfast.
Two coffee carafes, some tea bags are definitely NOT a breakfast.
There might have been some muffins, but we left quite early and there was nothing then?
"Breakfast Included" is very miss leading.

Business Family

6/10

Pleasant

09 May 2025

LISA

Room smelled like a seniors home

Lots of issues with the wifi this time. Not sure why it kept dropping. Also I was watching tv and the channel went blank, no signal of course just at the end of the show. That's never happened before. Room had a weird old funky smell that wasn't pleasant.

Self

10/10

Exceptional

04 May 2025

Wendy

We were pleased with the cleanliness of our room. Bed was comfortable.

4/10

Poor

04 May 2025

Elaine

There was blood and other stains on the bed sheets. There was blood smears on the bathroom wall. And there was sticky liquid residue on the floor around the night stand.

Leisure Partner

8/10

Excellent

29 Apr 2025

Bryan

Cheap & clean

6/10

Pleasant

28 Apr 2025

Dan

T

Average motel
Needs to more follow on repairs patched wall in shower but didn't repaint it. Had lots of dogs running around motel and barking in rooms and staff ignored problem.

Business

8/10

Excellent

27 Apr 2025

LISA

Good value

I like that this hotel decorates for the different holidays. Front desk staff are always helpful. Although I don't think it's appropriate for them to sit on the bench outside the doors and smoke when there is a No Smoking sign on the bench. The elevator floor could have used cleaning as well as the light in it is pretty dim.

Self

6/10

Pleasant

27 Apr 2025

Roma

Waited 10 min for oncoming staff to us incheck us in. Lobby

10/10

Exceptional

27 Apr 2025

Michelle

Right along the river.. gtass and parking lot was clean

Business_and_leisure Family

8/10

Excellent

19 Apr 2025

John

we got to check in 15min early

Leisure Partner

6/10

Pleasant

19 Apr 2025

jeff

Like location

Business_and_leisure Self

8/10

Excellent

14 Apr 2025

August

Not enjoy plugins in the rooms

Leisure Family

6/10

Pleasant

06 Apr 2025

Justine

Average stay

Leisure Self

4/10

Poor

30 Mar 2025

Verified traveler

Definitely not for us...

Older property with furniture tearing apart along with the kitchen paneling falling apart from the counter. The hallway lights are low and my 6'3".

Partner

6/10

Pleasant

30 Mar 2025

Kari

Reasonable price.

Leisure Partner

10/10

Exceptional

27 Mar 2025

Kathleen

short stay. Easy check in

Friends_and_family Family

6/10

Pleasant

25 Mar 2025

Thomas

Clean and inexpensive. Had to go to the front desk for any silverware, glasses, coffee, coffee pot, bottle opener, basically anything at all, despite it being an extended stay. Not the safest feeling environment.

6/10

Pleasant

18 Mar 2025

Cory

Hax to change rooms due to plumbing issur. Beds, were un omcortable, pillows were horrible!

Leisure Family

6/10

Pleasant

14 Mar 2025

Melissa

Room was clean and quiet. The grab and go breakfast was severely lacking.

Leisure Family

8/10

Excellent

06 Mar 2025

Crystal

👍

10/10

Exceptional

01 Mar 2025

John

Safe quiet easy parking

Leisure Partner

2/10

Poor

22 Feb 2025

Jennifer

Bed bugs. Hotel was grungy, elevator broke down with us in it right after checking in, my husband went to lay down and after 5 min saw bugs crawling around in the bed, we took the sheets off and found so much more including hair, toenails and blood stains. The place has not been cleaned in a very long time.
Very disappointed with the management here. When we reported the issue they did not seem surprised and the assistant manger just said oh sorry about that, I need to go back to sleep but they did offer to put us in another room. Haha sorry not here.

Worst experience ever

Leisure Friends

2/10

Poor

21 Feb 2025

Desiree

The lied completely about the status of the property an used pictures from another hotel

8/10

Excellent

15 Feb 2025

Micah

The first room I got smelled, but after i asked for a new room they accommodated me. Since moving to the next room it was great, the fan in the bathroom makes noise but closing the door helps.

Leisure Partner

8/10

Excellent

13 Feb 2025

Brenda

Rooms were a liitle old looking

8/10

Excellent

11 Feb 2025

Robert

Nice location - close to the river. Would stay again I think.

Leisure Partner

10/10

Exceptional

07 Feb 2025

Lars

Excellent price. Perfect place to rest for the night and get out of the storm.

Business Self

8/10

Excellent

18 Jan 2025

Shawn

All was good except my tv only worked intermittently.

2/10

Poor

13 Jan 2025

Lori Ann and John

Don’t stay here

This hotel has false advertising. We booked so we could grab breakfast and then head out. When we got downstairs in morning were told no breakfast. The clerk was totally rude and unprofessional. No breakfast and terrible staff

Partner

10/10

Exceptional

12 Jan 2025

Krisanne

Will stay again.

The front desk attendant was great! Entrance is weird though. The patrons don’t know how to park. I barely moved my desk in my suite and found food under the wheel. It was only an almond. We didn’t use the ammenities. We only stayed long enough to get some sleep then to get on the road.

Friends_and_family Family

10/10

Exceptional

09 Jan 2025

Maureen

Would recommend

All good. Especially lady at check in at 4:00 pm Jan 8/25
Room had everything we needed. Quiet at night.
Good wifi. Limited TV but ok.

Partner

10/10

Exceptional

07 Jan 2025

Larissa

HELPFUL STAFF! Washers on site took my money but was able to get a refund by staff instantly.

Leisure Family

6/10

Pleasant

05 Jan 2025

Diane

Nice kitchen but absolutely nothing in it, not even a fork. My complaint was with the pillows being flat like teabags, and only 3 of them for two of us. Sad breakfast offerings and terrible coffee in the lobby with no cream. The lady at the front desk had a charming dog. The parking at the front was weird as there was only one entrance/exit and very limited spaces.

10/10

Exceptional

02 Jan 2025

James

Will come here again

The staff was very friendly and helpful given my circumstances of needing a place for a few days

Self

4/10

Poor

01 Jan 2025

LISA

Not worth it

Front desk staff was too busy outside smoking to check us in. There was another guest also waiting. The service here has gone downhill. I used to stay here all the time and the staff was always so helpful and friendly. There are also guests who like to park on the lines taking up 2 spots. Rude! Just because you're from Texas and have a big truck, doesn't give you the right to park like that. Go back to Texas. I don't think I'll stay here again.

Self

10/10

Exceptional

21 Dec 2024

Anna

The bed was supper comfortable.
I like the little kitchen. I appreciate the flooring in the room - it's a clean and nice looking laminate flooring instead of carpeting. I have asthma and allergies - those carpets are terrible

10/10

Exceptional

20 Dec 2024

Vernon

All aspects were good except for the residents in the room next door. Possibly intoxicated, but the walls were not thick enough to provide a satisfactory nights sleep. This was no fault of the facility, just inconsiderate residents

10/10

Exceptional

02 Dec 2024

Mayalin

Quality according to price

8/10

Excellent

27 Nov 2024

Elin

Great staff. Same lady the last 3 times I’ve stayed. She is so helpful. Room was good.

Leisure Partner

10/10

Exceptional

17 Nov 2024

Jacqueline

Staff at front wonderful. Fan noisy

Business Partner

6/10

Pleasant

11 Nov 2024

Shauna

Heard the train most of the night on both nights. Breakfast area only had coffee or tea, was stated to be between 6am -930am. We checked out at 630am and there was no one at the desk and we waited and tried the phone available to get someone but no one arrived

Leisure Partner

6/10

Pleasant

26 Oct 2024

Gerald

The hallways had a bad smell, musky and dirty. The room was clean, but the bathroom was in rough shape.

6/10

Pleasant

25 Oct 2024

Rebecca

We have stayed at this location before. We had some issues the first time. We decided to give it another try, because it is the closest place to my sister’s place.
One of my biggest pet peeves is garbage,! I don’t understand why the garage cans were overflowing and cigarette butts all over the ground.the garbage was like that for 2 days. The cigarette butts stayed! I noticed that the staff sat around chatting with each other. As a business owner, I felt they should have been cleaning up the trash and cigarette butts out front of the entrance.

Leisure Pet

8/10

Excellent

18 Oct 2024

Dan

Good price but noisy and tough crowd.

8/10

Excellent

10 Oct 2024

Katsuya

I visited Great Falls for the first time to perform alongside the symphony last week. Convenient because the downtown is there 2-3 minutes drive away. Hotel says there's a view of riverfront, however, you'd be seeing more of the parking lot (so just buy regular). It's non-smoking but you'd still smell some near the entrance of hotel. Property condition seems to be okay: there was a fire-alarm that went off at midnight for roughly 10-15 minutes, and I was told that there was something to do with watertank (?). Staff Jenn was extremely helpful and kind to swap me from one room with an odd smell. Not a very easy parking if you arrive later in the evening. Overall quiet and the walk around hotel is beautiful with the river on one side. I would certainly come back here again if I have staff like Jenn and a clean room.

Business Self

2/10

Poor

06 Oct 2024

Christine

Check in took an eternity, then window stuck open in the room with 60-70 mph wind storm. The final kicker was the fire alarm in the middle of the night with no notice of ‘all clear’ and fire dept there. Won’t be booking here again!

Leisure Self

8/10

Excellent

27 Sep 2024

Gary

The fire alert went off in our room around three in the morning for no reason. Someone did come to our room to check if we were okay and he checked the phone and said it was not working also.
The recliner chair will not go back to regular position without some one pushing on the leg rest while standing in front of the chair.
The muffin the I picked up for breakfast was very old one not fresh and there was no cups for hot coffee juice the juice cups.

Leisure Partner

8/10

Excellent

25 Sep 2024

Michael

Ok but internet out

Nice and adequate for a night on a road trip. My only complaint was internet was out.

Self

6/10

Pleasant

24 Sep 2024

Debra

Had to change trip date and they charged a fee.

Leisure Family

8/10

Excellent

24 Sep 2024

Bruce

Clean, nice area and walkable to restaurants.

8/10

Excellent

20 Sep 2024

Marilyn

Loved you could walk along the river on a beautiful path through a park to get to restaurants.
Their computer system was down so we couldn’t get checked in til after we came back from dinner.
Just a grab and go breakfast.

10/10

Exceptional

15 Sep 2024

jeffrey

Absolutely amazing

These guys were amazing. The staff is sweet and everyone accepted my ESA Willow with the utmost kindness. They even gave her some dog bones. I cant express just how amazing they were.

Partner

10/10

Exceptional

11 Sep 2024

Christopher

A room by a river

Great location by a park if you're traveling with 4 legged friends. Park has a walking path that also works for those not fortunate enough to be traveling with pets.
Quiet location minutes from downtown by car. I highly recommend Tracy's for breakfast, the wait is worth it.

Friends_and_family Family