Name: Swiss-Belresort Coronet Peak
Address: 161 Arthurs Point Road, ., Queenstown, 9371, NZ

6/10

Pleasant

14 Jul 2026

Wulan

average stay with spacious room and okay breakfast

Family_with_children

8/10

Excellent

12 Jul 2026

BABE

We booked our trip to Queenstown through Expedia as part of a bundled travel package and stayed at the Swiss-Belresort. What drew us to this hotel was its affordability, convenient location, the inclusion of breakfast, and availability of family rooms.

Upon arrival, we found it incredibly convenient, as it was just a short walk to the bus stop that connects us to the city, with routes leading to both Jacks Point and Arrowtown. The stay was comfortable due to the in-room heaters and the provision of basic necessities, including shampoo, shower gel, conditioner, lotion, a toothbrush (just one!), a comb, and other small toiletries that we didn’t bother to pack for our quick getaway.

The room itself was quite basic and could use some upgrades. For instance, the phone in the room was nonfunctional when we attempted to use it to order food delivery. We ended up having to visit the restaurant ourselves to place our order and request delivery to our room. The TV was not a smart TV and only had few channels to choose from The wifi signal was strong though that we kept ourselves entertained with our smart phones.

Additionally, the hotel offers laundry facilities for guests, which proved very useful for washing our dirty clothes. The reception staff were also accommodating, helping us obtain the coins we needed to operate the washer and dryer machines.
Overall, our stay was comfortable, and I would recommend this hotel to families seeking budget-friendly accommodations.

Family_with_children

8/10

Excellent

12 Jul 2026

David

The breakfast was great value, the initial induction to the site was not very conclusive and was not well and clearly explained, the tvs did not work properly and the rooms did not offer adequate eating facilities and supplies and there did seem to be a clear expectation on the room maintenance staff of exactly what to do and the consistently wasn’t up to scratch, other than that it was a great place to stay and we enjoyed ourselves, great location. Also the hours of the restaurant/bar and bowling alley was very limited and frustrating.

Family

10/10

Exceptional

11 Jul 2026

Cameron

We really enjoyed our stay at Swiss Belresort Coronet Peak. We stayed as a family with extra children for a birthday and our son even recieved a birthday brownie from the staff. We loved the bowling right in the hotel complex. The rooms were amazing value for money and the breakfast was great. Staff were very helpful. We will be back :)

Family_with_children

8/10

Excellent

28 Jun 2026

Kayla

Lovely place to stay. Staff were very friendly and helpful. The only downside we had with our stay was that it was so cold. Reception area, hallways and main dining lounge were very cold and uninviting. Our bedroom heater also automatically switched off at midnight each night and wouldn't turn on for hours, which was very frustrating. We only got 3 TV channels and cellphone coverage was next to none. Lucky we weren't there to watch TV or go on phones. I would stay here again, just need to keep extra layers on.

Family_with_children

10/10

Exceptional

19 Jun 2026

Philip J

Cheap and cheerful

10/10

Exceptional

07 May 2026

Jason

Hotel room little bit stuffy but it is pet friendly so maybe that's why, bed was really comfy, corridor carpets not very clean. Overall, pretty good. Staff great at reception

Self

10/10

Exceptional

11 Apr 2026

Greg

Parking was free via a ticket from the motel. The carpark was gravel which made moving the heavy cases difficult.
Our room was at the very end of the ground floor so it was a fair hike to get there, this could have been problematic if there had been any mobility issues

The room itself although starting to show its age was good

Staff were excellent and it was novel to have a bowling alley as part of the complex.

A great hotel across the road for meals.

Partner

10/10

Exceptional

09 Apr 2026

Golnaz

Very clean and safe

Partner

4/10

Poor

07 Apr 2026

Jen

After booking I realised was a pet friendly hotel so asked in advance for a pet free room. On arrival they said they deep cleaned the room however it still smelt like dog. Could’ve been the carpet cleaner? I didn’t see any pet hair which was good and it didn’t set off allergies luckily. Bed was comfy enough however there was silverfish in there! Bathroom was dirty. Hair and rubbish left on floor. Lots of dust along the carpet and skirting boards. The hotel is really outdated. The carpet in some common areas old and lifting. An old opened milk was left in the fridge obviously not checked. Ok place to stay but too expensive for what it is.
Staff were kind and tried to help but I felt bad for raising my concerns as they couldn’t help. Breakfast items were good however as a plant based diet was really only toast cereal and beans. I decided to pay for a ‘real’ coffee and they ran out of oat milk and heated up what was left in the jug which made it way too hot to drink. Overall I wouldn’t stay here again based on my experience but again should be a budget option for somewhere safe to stay. Great location though for cafe and restaurants. Also has bowling if that’s something you’re into.

Self

4/10

Poor

04 Apr 2026

shilo

The room looked tidyish upon entry as soon as you opened the door you were smacked in the face with a discusting smell went to reception to let them know they gave me something to spray the room which didn't work there was thick mould above the window and in the shower and all around the bath plug the breakfast was average the eggs tasted like powdered eggs and gritty in your mouth

Partner

10/10

Exceptional

03 Apr 2026

Hemandeep

Very good

10/10

Exceptional

19 Mar 2026

Shailendra

Super friendly staff. Clean and comfortable. Great breakfast. Convenient location!

8/10

Excellent

19 Mar 2026

Karen

The hotel was lovely and quiet with lovely welcoming staff and very clean. The amenities were good but rooms very tired and needed a refresh. Very comfortable beds

Friends_and_family Family

4/10

Poor

14 Mar 2026

Gerald

clean room, but tired looking hotel has seen better days and needs a good refresh and at $300+ a night i would expect more.
Also the camper vans out the front of my room in the car park were noisy and does not create a great atmosphere

10/10

Exceptional

01 Mar 2026

Caroline

Location of hotel was spot on

Partner

8/10

Excellent

24 Feb 2026

Janet

Clean room

Self

6/10

Pleasant

20 Feb 2026

Megan

All the carpets on the premises including the room are signifigantly worn and stained. This makes the hotel seem not clean. Simply replacing all carpets would give this place a massive upgrade.

The bed is clean and comfortable. The bathroom is dated, and could benefit from a new shower curtain and a courtesy hair dryer like most other places offer.

Convenient location to Queenstown and directly accross from Onson hot pools. The complimentary parking was a nice add.

Friends_and_family Family

8/10

Excellent

11 Feb 2026

Nicholas

Room was nice and comfortable. Lovely location close to Queenstown. Only criticism is that the reception and public areas are looking tatty.

Leisure Self

8/10

Excellent

11 Feb 2026

Marcia

Nice full bathroom, spacious rooms, good breakfast for an additional fee.

Leisure Family

8/10

Excellent

01 Feb 2026

Chris

Strange parking arrangements...couldnt used the reception entrance because of a car park. Inconveniences everone who arrives. Bizarre.

Leisure Family

4/10

Poor

24 Jan 2026

Scott

The room wasn't ready when we arrived and the bathroom was filthy with soap scum and mould, on the second day our room wasn't made up and there was no fresh towels.
We decided to not stay on our second night and found a much nicer facility for less per night. The general condition of the building is very run down with saggy, ripped and stained carpets and on the inside is rough it also had grass growing out of the spouting, for over $300 a night I would expect far more and sadly this hotel looks and runs like its at the end of its life, the plus side is the food was good and the Staff are lovely

Leisure Partner

4/10

Poor

18 Jan 2026

Fiona

The room had no air conditioning, the hair dryer didn’t work, and I don’t think it was worth over 300. There were also very limited breakfast options. Overall, it was a poor experience.

8/10

Excellent

14 Jan 2026

Roberto

Clean room and nice staff.

Leisure Family

6/10

Pleasant

11 Jan 2026

Keyurkumar

While when we went for check in around 2: 30, villa hasent ready as did mentioned after 2 pm check in time. Bit furniture was dusty, poor cleaning standards.

Leisure Family_with_children

6/10

Pleasant

05 Jan 2026

Bao

Stayed there during summer, so maybe it would have been a more handy location during snow/ski season. Short drive to Queenstown centre and shops. Breakfast had all the essentials but practically same choices every morning, except Christmas they had some extra desserts. No lifts, like in a few places around NZ, so you have to carry up your own luggage, especially after already dragging them through the gravel carpark. But parking was free and it's Queenstown area so you're mostly out anyways.

Leisure Family

10/10

Exceptional

04 Jan 2026

Nikunj

Staff, clean room, location

Leisure Family

8/10

Excellent

02 Jan 2026

Yasmin

Nice clean room. Great location! Staff awesome!

Leisure Partner

6/10

Pleasant

01 Jan 2026

Andrew

The property is dated and facilities need upgrading. The bathroom had mould and shower curtain was not clean. The restaurant was poor and options for breakfast not attractive. Overall the property does not offer value for the money charged.

Leisure Partner

10/10

Exceptional

31 Dec 2025

Shailendra

Clean room. Great staff. Great breakfast buffet!

Leisure Family

10/10

Exceptional

28 Dec 2025

Ramandeep

Comfortable stay. Friendly staff.

6/10

Pleasant

26 Dec 2025

Abhishek Sudhakar

Ya. GOOD KITCHEN AREA. NEED WATER BOTTLES INTO FRIDGE.

8/10

Excellent

24 Dec 2025

Jessica

Nice spacious room. Good breakfast choices. Friendly staff

Leisure Family

8/10

Excellent

24 Dec 2025

Jacy

Great friendly staffs!

Leisure Family

4/10

Poor

24 Dec 2025

Cisilia

The hitter in the room didn't work I ended up having my cold return.
The breakfast doesn't have fresh food.
The corridors on the ground floor have terrible odour.

Leisure Partner

10/10

Exceptional

03 Dec 2025

Jake

Good

Leisure Partner

2/10

Poor

26 Nov 2025

Colin

The staff were unfriendly and not well presented. The breakfast room staff didn't wear uniform and were hard to tell apart from the guests. One breakfast staff member even had holes in her jumper. The hotel was unclean, and the carpets were worn and stained. The whole place was very outdated and needed cleaning and modernising. When we checked out, the girl on reception was totally disinterested. All she said was 'room number ' nothing else. Also, the breakfast room was shared with the bowling alley. After being out all day on Wednesday, room service knocked on our door at 4.40pm. It was too late by then so we didn't get our room cleaned. One of the worst places we've stayed

6/10

Pleasant

25 Nov 2025

Geoffrey Alan James

Room was in good condition but when room was serviced sometimes bed was not made or towels not replaced and floor was never vacuumed and coffee pods never replaced , so that's a few things we found a bit disappointing

Leisure Partner

6/10

Pleasant

07 Nov 2025

Dmitry

Staff are courteous, rooms are outdated.

Leisure Family

10/10

Exceptional

02 Nov 2025

Bryan

Staff were great and really welcoming. Stayed there for my birthday and they went out of their way to hand deliver a dessert plate for me and a handwritten letter. Enjoyed my stay

8/10

Excellent

02 Nov 2025

Pekina

Room was spotless, great amenities, bowling arcade kept the kids happy & staff were really lovely especially giving me a gift for milestone birthday we were celebrating during our stay which made our visit to Queenstown even more special. Two-bedroom unit was spacious and comfortable for young family of 5 & unit 49 had amazing mountain views. Dinner was lovely however breakfast was a little underwhelming, not sure if it was a new staff member or not but barista did not make nice coffee. Thankfully there was a nespresso coffee machine in our room so that saved the day. Will definitely stay again :)

Leisure Family_with_children

10/10

Exceptional

25 Oct 2025

David

Clean room

Leisure Partner

8/10

Excellent

21 Oct 2025

Salote

Very good just didn’t like the dinner potion

Leisure Family_with_children

10/10

Exceptional

19 Oct 2025

Ellen

Clean and room is big, staff very knowledgeable

10/10

Exceptional

18 Oct 2025

Jarrod

Clean room

Business_and_leisure Family_with_children

8/10

Excellent

12 Oct 2025

Christina

The room was comfortable and cozy. Nice stay.

Leisure Family

10/10

Exceptional

02 Oct 2025

Manraj

Bowling staff really nice

Leisure Self

10/10

Exceptional

24 Sep 2025

RANJIT

Felt like home.

Leisure Family

4/10

Poor

22 Sep 2025

Chirag

Everything was good except few things. One is they didn’t provide microwave in the room white felt awkward because I had to microwave my food from outside side such as from gas station and coffee shop. They should put just one microwave in a room. I know it’s about hygiene but if a customer would like to stya for few days , it would be fine. And another is tv. There was not much channels on a tv. Not even you tube. Which found a bit funny. Because I was staying in a macanzie motel located in a Fairlie, they have a you tube in a tv. And here, nothing. I was not watching tv because of that.

6/10

Pleasant

06 Sep 2025

Graeme

Over powering “fresh air” odour through out the whole area.

Leisure Partner

6/10

Pleasant

04 Sep 2025

Caitlin

Pros: Staff were super friendly, gorgeous views surrounding the property, bowling alley at the property for added fun, good location (directly across from Onsen Spa, close to Coronet Peak), free parking on site (can get a bit busy), cute restaurants across from the property

Cons: Aged property which made it feel a bit unclean, food at the property was not great, could hear quite a lot (we were in a room directly next to the stairs which made the noise levels even worse)

Leisure Partner

8/10

Excellent

02 Sep 2025

michael

...

2/10

Poor

01 Sep 2025

Xiao

The toilet was not well cleaned

Leisure Family

6/10

Pleasant

01 Sep 2025

Sharron

Nil to add

Leisure Family

4/10

Poor

31 Aug 2025

A L

Tired, basic and dodgy plumbing

Lovely greeting and service at reception but pretty downhill from there. The property is seriously dated (circa 1980s), and in desparate need of updating. Original fake wood panels, a heater that sounded like it was about to take off, really weak shower over the bath. The bathroom sink was blocked so the water barely drained and when it did, it kind of bubbled up and was giving off a pretty awful smell. Beds were mostly comfortable but the 2 mattresses joined in the middle was not great. Clean i guess (blocked sink aside) but hard to keep old wallpaper and 80s tiles sparkling.
Given its location and the hotel brand i was hoping for better and wouldnt rush back or recommend

Partner

8/10

Excellent

30 Aug 2025

Aroha

I

Leisure Partner

8/10

Excellent

30 Aug 2025

Gilroy

Good location

The place is fantastically situated if visiting Coronet peak. It is clean and about 20 mins from Queenstown city centre as well.
The room service is not up to the mark. The team had to be reminded a couple of times and when the room was serviced the tea, milk and coffee and other amenities had not been replenished.

On the last day, there was no hot water available and this was not promptly attended to. A flimsy excuse was given that maybe a number of guests had showered in the morning and hence there was no hot water. We ended up having a cold shower because we had to leave which was bot a good experience in the middle of winter. No compensation for the lack of service was offerred.

Friends_and_family Family

8/10

Excellent

29 Aug 2025

Paolo

There is everything that you need for an easy holiday obliviously in not a 5 stars hotel but still a convenient hotel even for the location

6/10

Pleasant

27 Aug 2025

Zadicks

Good

10/10

Exceptional

20 Aug 2025

Renata

Very helpful staff.

Leisure Family

10/10

Exceptional

20 Aug 2025

Renata

Service was great by the reception staff who helped re arrange bedrooms for family members. Accomodated our request.

Leisure Family

10/10

Exceptional

12 Aug 2025

Nosheen

I found my room nice, clean, and warm. Staff were helpful of my needs and request of ground floor room and I was provided care and comfort throughout my stay. Even got a voucher for a free bowling game. Dinner at the restaurant was good with very caring staff who offered free room service. Highly recommended if you’re looking for best quality of accommodation in affordable price.

Business

10/10

Exceptional

31 Jul 2025

Marion

Was a wonderful stay
The staff was very helpful and made our stay relaxing n fun the room was clean was a bonus with the bowling alley which my moko was stoked we got to play til closing time 9 pm their homemade pizzas n chips were spot on.
I will definitely stay there again
Thank you Swiss belresort n villas coronet peak.

6/10

Pleasant

28 Jul 2025

Shelly

I request room service. Cleaner only change towel dairy and tidy bed. Bedsheet was not change was very dusty. I understand saving of water but at least need to shake the bedsheet. Room was not vacuum and floor of toilet had our hair Bec of no vacuum. Toilet was not clean everyday. Heat was very noise could not sleep in night.

Leisure Family

6/10

Pleasant

28 Jul 2025

Shalendra

House keeping service was terrible

Leisure Family

8/10

Excellent

11 Jul 2025

Terry

Clean, convenient location and safe. Rooms are spacious and the beds are very comfortable. Enjoyed our stay!

Leisure Family_with_children

4/10

Poor

04 Jul 2025

Stan

The room service for cleaning the rooms was a game of Russian roulette. If you’re lucky it’s done, if not you got to go looking for the cleaners and some towels. I don’t blame the staff, I blame the higher management who have them doing multiple tasks and very little support, shocking.

Leisure Partner

10/10

Exceptional

29 Jun 2025

jamie

Fantastic staff, comfy beds, warm and cosy.

10/10

Exceptional

19 Jun 2025

good

Good

10/10

Exceptional

13 Jun 2025

Reddy

Perfect for family!

Leisure Family

8/10

Excellent

13 May 2025

Ian

Ok for the price
Nice staff

Leisure Family

8/10

Excellent

03 May 2025

Brent

Close to both Queenstown and Arrow town.

Leisure Partner

10/10

Exceptional

29 Apr 2025

Bethany

Good so many emergency kit like got the shoes, plastic bag, sewing kit etc…

Leisure Family

8/10

Excellent

28 Apr 2025

Nikhil

Inconvenient to take lake luggage to upper level as no lifts. Also property common area little old and dirty carpet

6/10

Pleasant

27 Apr 2025

Mark

We waited at front desk for ten plus minutes for check in. We tried to order room service after a very long day but no one answered the phone. So we went down to order food but no one was there so we headed to main reception and they came and took our order. When it finally arrived it was only half our order.the room was pretty clean the hotel is a bit run down but you get what you pay for.

Leisure Partner

10/10

Exceptional

26 Apr 2025

Efren

Thanks, keep up the good work!

Leisure Family

6/10

Pleasant

23 Apr 2025

Mandie

Room was what we expected but the bathroom was pretty mouldy especially around the bath/shower.

Leisure Partner

8/10

Excellent

22 Apr 2025

Emmanuel

Bit of noise, in the corridors. I guess, its school holidays and lots of families with children where booked in at the same time.

8/10

Excellent

17 Apr 2025

Laurence

very helpful when we needed a type of room change, very friendly staff.

Friends_and_family Family

8/10

Excellent

07 Apr 2025

Eve

Very accommodating!

Older bathrooms. Very kind staff!

10/10

Exceptional

06 Apr 2025

Giang

Good service

Business Self

10/10

Exceptional

01 Apr 2025

Lauren

We loved our stay here and for us the highlights were: 1. the room was lovely, comfortable, warm and spacious and the beds were very comfortable. But ultimately I would give 5 stars to the staff - EVERYONE was friendly and helpful and went above and beyond in every aspect of their service. Well done.

Leisure Family

6/10

Pleasant

31 Mar 2025

Darlene

The staff were very friendly and helpfiul.
However, the property is very dated and the parking lot was poor.

Leisure Partner

10/10

Exceptional

31 Mar 2025

Manish

Room was big, clean and comfortable.

Leisure Partner

10/10

Exceptional

11 Mar 2025

Martin

Decent place to stay, got a very last minute room. Great experience when checking in, lovely and very helpful staff

10/10

Exceptional

09 Mar 2025

Robert

Beautiful location

10/10

Exceptional

24 Feb 2025

Richard

Great location and value for money. Thanks

Leisure Partner

4/10

Poor

24 Feb 2025

Jean Luc

Not my type hotel

8/10

Excellent

15 Feb 2025

Charles Jenkins

Good

8/10

Excellent

12 Feb 2025

Nic

good hotel opposite, great breakfast

6/10

Pleasant

09 Feb 2025

Alastair

A good lower budget hotel.

Great staff working in a tired facility. No AC and poor airflow through the room. A fair accommodation for the price we paid.

10/10

Exceptional

07 Feb 2025

Kenneth

Good clean tidy, easy to find, good location on way to Arrowtown

Leisure

10/10

Exceptional

02 Feb 2025

Lyle

Great priced basic accommodation central to everything.
Polite and friendly staff despite a lengthy power cut and still managed to supply a buffet breakfast by torch light .

Leisure Family

4/10

Poor

26 Jan 2025

Thomas

Everything looked and felt tired and worn out. The property was long overdue for a renovation. The bowling was not included in the stay. Breakfast was included but the coffee and atmosphere was empty. It was an anticlimactic ending to an amazing summer holiday in the South Island.

Leisure Family_with_children

4/10

Poor

20 Jan 2025

Nice

No complimentary bottle of water , not even one bottle as guests are usually travelling ,there were tea bags of few but not replaced tea bags for 3night stays.
Cleanliness is average

Leisure Family

10/10

Exceptional

19 Jan 2025

Clark

Nice Quiet location, inhouse bowling alley and restaurant a plus, but could do with be open longer hours in the evening

Leisure Family_with_children

6/10

Pleasant

18 Jan 2025

David

Property is dated and tired.

Business_and_leisure Family

8/10

Excellent

12 Jan 2025

Bindusri

Really liked the 2 story apartment complex. Food was a little pricey but kitchen helped alleviate some of the costs. Car parking linked to apartment was weird and I think could be better arranged to make it more logical.

6/10

Pleasant

10 Jan 2025

Paul

A big positive was allowing our dog to stay, however, that was the extent of it. No options to prepare dogs meals...you must be self sufficient and no access to restaurant with your dog. Fortunately restaurant across the road accepted dogs as did may others around Queenstown\Frankton.

8/10

Excellent

09 Jan 2025

Hope

The bowling alley was playing up and I had to keep moving to other lanes, there was blood splattered on the sheets, shower head was annoying cause the water sprayed everywhere else

Leisure Family