Name: The Ann Hanoi Hotel & Spa
Address: 38A Hang Chuoi, Hanoi, 100000, VN

10/10

Exceptional

14 Jul 2026

Khanhly

I was happy with my stay. Roomy and clean.

Self

10/10

Exceptional

01 Jul 2026

Do Thi Thu

The hotel was beautiful, and the staff was amazing. We will definitely be back.

8/10

Excellent

19 May 2026

Ramon

Pool needs to be maintained a bit more and updated. Otherwise everything was good and we were close to many nice places.

Partner

6/10

Pleasant

18 Apr 2026

Rebecca Leona

All the staff were very friendly and helpful. Hotel itself is dated and tired. Surrounding area was a bit rough but central.

Self

8/10

Excellent

15 Apr 2026

Allana

Breakfast was really great. Massive variety and quality! Staff were excellent. Especially front desk and the staff on the street helping with vehicles, arrivals etc.
the only downside was that our room smelt a bit musty/smokey, maybe smoked in or damp from poor construction of bathroom.

6/10

Pleasant

13 Apr 2026

Marina

Breakfast was good, AC worked fine
No mirrors in the room, had to use bathroom mirrors for make up and combing hair

Friends_and_family Family

6/10

Pleasant

19 Mar 2026

Donald

One of the issues we had with this property was that it was in a run down area of the city, not very close to anything of interest.
Breakfast was good, toaster did not work the 4 days we were there, but limited.

Partner

10/10

Exceptional

20 Feb 2026

John

My stay could not have been any better

10/10

Exceptional

18 Feb 2026

Bao

Room cleanliness and staff professionalism.

Family_with_children

10/10

Exceptional

15 Feb 2026

Thura

The room is spotless and staff are excellent.

Leisure Family

4/10

Poor

01 Nov 2025

SE HYON

The rates are higher than others in same area. This small hotel is very crowded with tourist groups.

Leisure Family

10/10

Exceptional

24 Oct 2025

Kenneth

Helpful English speaking staff, a great breakfast with many options, I am gluten free, and a very reasonable rate, with exceptionally clean rooms. I can highly recommend. I visited the12th floor bar 2 nights in a row!😊

10/10

Exceptional

15 Oct 2025

Linda

Beautiful hotel run by nice people

Everything wonderful overall 10/10.
Kind friendly staff. Clean building and rooms. Nice spa. We extended our stay 3 days more as we liked it so much.

A suggestion:

As many Europeans and Americans have Celiac Disease/gluten allergy, please consider reviewing Celiac Food Handling guidelines to avoid cross contamination of gluten free food with crumbs of gluten. It was great that you had a friend egg or omelette station at breakfast but it was next to where waffles or gluten was handled and same person was handling both so our celiac kid was unable to have the eggs.
It was nice you had gluten free cake today but it was next to gluten cake that was above it and below it on same serving display. the same serving spoon was used and the gluten free cake had crumbs of gluten on it.

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Linda

Spotless friendly hotel.

Beautiful hotel. Lovely rooftop pool and spa. please consider carrying more menu options for people with celiac disease that are prepared to reduce cross contamination of gluten

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Anthony

Splendid stay

A lovely stay for 3 nights… the pool was refreshing given the heat and the aircon in the room was also much appreciated. Breakfast was tasty and the front desk were super helpful given our early arrival and to arrange taxis. We also used the free shuttle into the Old Quarter.

Friends_and_family Family

10/10

Exceptional

28 Mar 2025

Verified traveler

I would stay again just for the breakfast buffet!

The most beautiful hotel with an incredible breakfast buffet, bar, restaurant, spa/pool/sauna/massage spa and such nice and helpful staff. Couldn’t fault this at all, other than I wish we stayed here the whole time in Hanoi as it was such great value for money.

Highly recommend! 10/10

Gill

Partner

8/10

Excellent

05 Mar 2025

Alice

The hotel was very good but that is not a choice in the stars. We had to walk several blocks to other restaurants. Across the street is a Circle K convenience store and a coffee shop. We think there was also a coffee or snack place next door. The breakfast buffet in the hotel was quite good.

Leisure Family

10/10

Exceptional

28 Feb 2025

Lawrence

Loved the location and the room was wonderful

Leisure Partner

8/10

Excellent

23 Feb 2025

Bertha

The spa

10/10

Exceptional

19 Feb 2025

Bertha

Nice people and massage very good

Leisure

10/10

Exceptional

24 Jan 2025

Zahraa

A nice and clean hotel with a great spa!

Friends_and_family Friends

10/10

Exceptional

07 Jan 2025

Sathiaroopan

Friendly staff, location was safe/central and it has basic amenities nearby.

Leisure Friends

10/10

Exceptional

04 Jan 2025

Stacy

My family and I have stayed here multiple times and have always had a great experience. It is newly renovated and clean. The staff there are very helpful as well. I recommend this place to all travelers.

10/10

Exceptional

25 Nov 2024

Michael

Great hotel in great location

Friends

10/10

Exceptional

14 Nov 2024

David

The staff, facilities and dining were all excellent.
Attention to the airport transfer on arrival needs to be more professional. Otherwise, we would recommend to anyone.

Leisure Partner

10/10

Exceptional

03 Oct 2024

kulvinder

The property and the ameities were in top condition, the staff was very curtious, in a good and quite area, breakfast was awesome.

Leisure Friends

10/10

Exceptional

01 Oct 2024

FELIX

Nice staff. Spa is convenient.

2/10

Poor

02 Sep 2024

Mark

Breakfast for 2 was very expensive. Ripoff!! In Hanoi, you can go to a nice restaurant and pay half that or less and get better food.

10/10

Exceptional

22 Aug 2024

Brent

great hotel

Business_and_leisure

2/10

Poor

22 Aug 2024

Mark

The breakfast is very expensive and terrible! I was charged $27 for breakfast for two people in a city where you can get a very good breakfast for two for less than $10.
RIP OFF! DO NOT STAY HERE!

Leisure Friends

8/10

Excellent

20 Jul 2024

Russell

A lovely hotel

Leisure Friends

10/10

Exceptional

08 May 2024

Tammy

I like that is was close the old quarter

Leisure Partner

10/10

Exceptional

25 Mar 2024

Riyani

The location was great and the hotel was lovely. All the staff were fantastic and made our stay so memorable. Thank you ❤️

Leisure Family_with_children

6/10

Pleasant

09 Feb 2024

Kevin

Outstanding staffing, professional and friendly but it took them more than 40 min to give us the clean towels that we requested. We booked an extra night, previous nights were with the Gate1 tour, and they wouldn't give us the breakfast buffer that we had with Gate 1. We could have booked at another hotel in the Old Qtr that was cheaper ($15 USD) and has better reviews. BTW, the breakfast buffer has fewer selections compared with other hotels that we stayed and the food quality was just average. I gave 3.5 stars mainly due to the outstanding staffing.

Leisure Family

6/10

Pleasant

04 Feb 2024

Henry

The staff was excellent but we had no air-conditioning so our room was extremely hot. Asked if they could turn the air on and they said they couldn't. Also we could not open the windows.

Partner

10/10

Exceptional

03 Dec 2023

Peter

Good value for money with a very nice spa. Extremely helpful and attentive service.

Business_and_leisure Self

10/10

Exceptional

31 Oct 2023

Michael

We definitely recommend the Ann Hanoi

Our room was very nice. The staff very friendly and helpful during checkin, dining and checkout. Professional and curteous throughout our stay. Convenient location for sightseeing.

Partner

8/10

Excellent

14 Sep 2023

Caroline

First I want to say that it’s a really nice hotel to stay at. It’s beautiful and spacious. The staff is also nice.

BUT I don have to say that they are currently doing some renovations and it’s VERY loud. They even start at 8h45 am this morning.

Renovation can be inevitable but they should tell us upon arrival. Not even a comment about it. Plus we had the room at the 10th floor as they do the construction at floor 11..

For compensation, they could offer a happy hour or discount at the restaurant.. nope. Nothing.

They even make me pay my btl of water as I was checking out en mention that with all the trouble it would have been a minimum.

Hopefully it will be finish soon cause otherwise I really like the hotel and I recommend it. Maybe just ask to be put on a lower floor or ask when they are working / or if it’s finish

Leisure Friends

10/10

Exceptional

28 Aug 2023

Debra

Nice hotel undergoing some renovations Safe and clean. Nice staff.

Leisure

8/10

Excellent

26 Dec 2022

Mai

Nice area.

Leisure Partner

8/10

Excellent

17 Jul 2020

Victoria

It was fine, clean, simple, only 2 dishes on room service due to Covid. A good business style hotel. The pool area had a terrible view and was a little neglected but the gym looked good. For some reason when I was there, every time I was in reception (including check in and check out) there were probably 20 screaming kids playing there.

Leisure Self

10/10

Exceptional

01 Jan 2020

Minahil

Good service, comfortable accommodation and really helpful management. Totally loved my experience. Location of the hotel is also good, since many major locations are mins away.

Partner

10/10

Exceptional

07 Oct 2019

Verified traveler

Couldn't fault the property, very clean, great facilities , nice hotel.

Leisure Family

10/10

Exceptional

14 Jul 2019

Jorge

I was actually quite happy with our stay at the Ann Hanoi. This place felt fancy and the staff was extremely nice. They allowed me to break big bills (Vietnamese dong) just about every morning so I had easy walking around money. The bar was small but the staff their was accommodating and the drinks were quite good. Only two complaints I had were that the bed was a little too firm for my liking (but that’s just preference). The other was the breakfast. It was quite expensive for Vietnam standards at about $15 USD and it wasn’t very good. The breakfast buffet opened at 630am so it did make it very convenient to eat there prior to starting a tour or heading out for a long day. Just wish some of the options were as good as the food just outside the doors. My overall opinion, I’d definitely stay here again, I may just pass on the breakfast. Overall still, 5/5. The food at the bar was pretty good. It was just breakfast that I didn’t care for. Just lacked a little flavor and variety.

Leisure Partner

10/10

Exceptional

16 Jun 2019

Valley

Great and Affordable Hotel. Approx $3 AUD for a Taxi to Old Quarter. (2km away) Staff are very helpful and speak good English. Can not fault this hotel, except for the Breakfast Buffet, not the best, but plenty of places to eat around the hotel.

Leisure Partner

10/10

Exceptional

21 May 2019

Verified traveler

Staffs are very helpful and friendly , clean room , good facilities , near with shopping area .Overall very good

Leisure Family

10/10

Exceptional

20 May 2019

Verified traveler

quite neighborhood, convenient store right across the road.

Leisure Self

10/10

Exceptional

19 May 2019

Chloë

The staff were so friendly and they made sure that we had everything we needed. The room was so clean and spacious and we loved how light the room felt with the glass walls in the bathroom. The only downside was that there were only 4 sunloungers around the poolside so one couple had to give the pool a miss

Leisure Partner

10/10

Exceptional

02 May 2019

Verified traveler

Good price to be able to get a little bit of luxury in Hanoi!

Leisure Family

10/10

Exceptional

29 Apr 2019

Verified traveler

Lovely, clean rooms. Reception and door staff are very helpful and friendly. It is a little bit out of the centre (which was nice for us to be out of the real hustle bustle!) and will take about 25-50 minutes to walk to the main attractions, but you can get a taxi for around 60,000 dong. The pool was lovely when it got really hot and humid in the afternoons.

Leisure Partner

10/10

Exceptional

21 Apr 2019

Verified traveler

I liked staying at the Ann Hotel because it was located in an area where you can walk to most if the inner city activities or was only a short cab ride. I also like the staff they were very courteous and helpful. The only problem I had was the a/c system....I would set the temperature at 22 and it would for some reason go up to 26....I notified the staff and the problem was corrected!

Leisure Family

8/10

Excellent

21 Apr 2019

C

Very helpful staff. Condition is starting to show signs of wear. Location is decent but not ideal in terms of dining and entertainment options.

10/10

Exceptional

30 Mar 2019

Verified traveler

This is a very nice hotel, clean and pleasant, and centrally located.

4/10

Poor

18 Mar 2019

Dean

Would not recommend.

The best thing about the hotel is the front desk staff, really nice and friendly. The “premium room” was shocking. Seemed very out dates and old. One day I got towels which stunk of smoke. Maid service was very good and was very slow, I got back late afternoon and the maid service still hadn’t been. I asked for a late checkout and they said it was be 75% of a nights stay! The windows where you supposedly had a “city view” were filthy. WiFi would cut out towards the corner of the room/in bed. Gym was pretty poor. Breakfast was okay. Location however is very bad, in the middle of nowhere. Lastly although the bath is big, it took 1hr 30min to fill it, the water pressure is so low for both shower and bath. Couldn’t believe it took that long to fill. Mini bar was laughable.

8/10

Excellent

27 Jan 2019

Verified traveler

Quite nice. just on thing it was a bit far from old quarter.

8/10

Excellent

27 Jan 2019

Donald

Good Value

The front desk and people working in the lobby were excellent. The location was a bit difficult to walk to as it is not on a main street.

Partner

10/10

Exceptional

11 Jan 2019

Verified traveler

Staffs are courteous and helpful. Hotel is nice and clean. Location is good enough for me.

10/10

Exceptional

07 Jan 2019

Diana

Excellent

excellent, good hotel, high quality, friendly staff, very helpful, easy checkin, restaurant good and gym new equipment and lots of equipment, pool good, walking to lake, puppet show. would recommend and stay again

8/10

Excellent

06 Jan 2019

AndyTan

The Staff is friendly and helpful. Keep up the good work. There is some eatery place nearby can try and is min price the most 30k VD. Nice and acceptable with vegetable. Did not take the Hotel breakfast that cost US$15.00. I think Hotel should suggest to restarant price maybe US$7 with stay packages and mixed western food with local Vietnam noodle or rice.

10/10

Exceptional

06 Dec 2018

Verified traveler

I really couldn't find any negative thing about The Ann. Room, dinning, swimming pool, Stuff were all excellent for my three day stay. I am difinitely coming back. Khoi and the stuff at reception, thanks for the friendly service.

Leisure Self

10/10

Exceptional

29 Nov 2018

Michael

Good hotel-excellent staff. In French Quarter-walkable to Old Town- about 30 minutes. Our room was spacious and very comfortable.

Partner

10/10

Exceptional

20 Nov 2018

Deedee8426

The Ann Hanoi Staff are wonderful! The breakfast buffet was so delicious. We only stayed here four days while visiting friends but it's a beautiful hotel and we had help getting our Taxi's set-up for the day. The door guys even helped us cross the streets and was protective of us! We highly recommend this hotel & would stay again. They also love kids!!

Friends_and_family Family_with_children

10/10

Exceptional

24 Oct 2018

Verified traveler

The staff were very very friendly. Particularly the bell boy named Hai. He recommended some fun places to shop and a trip to Ning Binh. Room set up and facilities are comfortably familiar as most international chain hotels. The housekeeping services leave the room spotless. Hotel location is a couple of minutes walk away from the old quarter but situated on a relatively calm street. Tonnes of good food nearby with a circle k just opposite.

10/10

Exceptional

23 Oct 2018

Verified traveler

Excellent hotem

Excellent hotel. Very friendly staff. Short taxi ride away from the market. The hotel let us use the facilities even after we had checked out as our flight was late

Partner

10/10

Exceptional

21 Sep 2018

Verified traveler

Really nice, clean hotel. Good location & lovely staff!

8/10

Excellent

06 Aug 2018

Verified traveler

Central hotel with all the expected facilities and levels of comfort for price.

10/10

Exceptional

15 Jul 2018

Verified traveler

Good quality hotel

Nice modern hotel with good facilities.

The best thing about it was the double glazed windows. After a few weeks of the all night noise that is Vietnam it was nice to get a good nights sleep!

6/10

Pleasant

14 Jul 2018

Rach

Nice hotel, some room for improvements

Pros:
- quiet on higher floors
- very comfortable room
- clean and very functional bathroom
- great bar facility
- excellent gym facilities
- porters were quick to help and friendly!
- clean facilities all over

Cons:
- Diep at check-in was not very friendly. We were not greeted at all, which we found very unusual for Vietnam. The first words we heard on arrival were “passports” - there was no please.. this was a bit upsetting. Even after this we asked “how are you?”, we received nothing just a small smile and “passports”
- towels very old and smelt unpleasant
- all the umbrellas by the pool were broken, so no shade
- items missing from mini bar (although we were not charged)
- 25 mins to old quarter by foot

Would recommend to friends and family. I think perhaps some staff just having an off day - this I can understand!

10/10

Exceptional

11 Apr 2018

Jason

Great hotel in Hanoi, highly recommend

Staff great, food great, rooms nice, no problems, stay

10/10

Exceptional

02 Apr 2018

Annabelle

Lovely staff and very clean and comfortable room. The area around doesn’t have much but it’s a quick ride to the sights and more bustly areas.

Family

10/10

Exceptional

01 Apr 2018

Verified traveler

Nice hotel.

Nice accomodations, clean. The staff is very friendly and breakfast buffet is very diverse and good.

10/10

Exceptional

21 Mar 2018

Linda

Explore Hanoi

Great location, within walking distance to the French Quarter, the old Quarter.

10/10

Exceptional

14 Feb 2018

Jack

Great hotel in central location

Hotel is of excellent standard for a 4* and staff were friendly and helpful. While not quite s 5* it is good value for overall facilities and comfort level.

10/10

Exceptional

27 Nov 2017

Caroline

Beautiful quiet hotel by the old quarter

Spacious luxurious and clean room. We especially appreciated the silence after a day out in the busting and noisy old quarter.
Excellent food too, worth the try!
Nice view from the pool terrace.

10/10

Exceptional

06 Oct 2017

Verified traveler

Quiet motel with helpful staff

Excellent included breakfast with food for different nationalities. Very helpful door staff who went out of their way to give directions. A quieter area than in town and only $3 taxi ride into town.

6/10

Pleasant

10 Jul 2017

Gerard

The smaller hotels in Hanoi offer better value

Most of the staff in the restaurant were good but were told by one guy that we couldn't sit where we wanted for breakfast as he was getting the tables ready for lunch.....that was at 0915hrs......

Partner

10/10

Exceptional

11 May 2017

Dimitris

Ann Hanoi Comfy stay

Great little Hotel
The staff were friendly & very helpful.
Room comfy & bed amazing.

Partner

8/10

Excellent

03 May 2017

Mario

Nice facilities

Very friendly staff and great facilities. The price could have been better though.

10/10

Exceptional

24 Apr 2017

Sonia

5+

Very helpful and accommodating concierge, area has a lot to offer and rooms are spacious

8/10

Excellent

02 Apr 2017

sarah

Very good hotel but away from main sites

We booked a few nights at The Ann at the end of a trip through Vietnam.

The room was extremely spacious, well equipped and had the biggest bed ever seen!. The view was disappointing (but I'm not convinced Hanoi has many great hotel views!)

The hotel is located about 1-2 miles from the old quarter, in a quieter part of Hanoi. Whilst this was great if you wanted to be close to the embassy's, it was a bit of a walk to see the main tourist sites.

The pool and spa facilities are excellent.

We didn't have breakfast, and 15usd per person, this was extremely expensive by Vietnamese standards. The hotel obviously caters for business travelers rather than tourists.

Having said that, it was a very good stay.

Partner

8/10

Excellent

12 Mar 2017

Michael

Great comfort in a less flattering location

Great property, except if you're looking to buy water or snacks, you're in for a loooong walk.

10/10

Exceptional

25 Feb 2017

Verified traveler

Nice hotel. Very nice. Good service. Nice breakfast and you can order food to your room very nice.

10/10

Exceptional

19 Feb 2017

Tracey

Centre and close to town

A great stay

Partner

8/10

Excellent

09 Jan 2017

dale

Clean hotel slightly out of the old town

Clean hotel slightly out of the old town. A few local eating establishments around but otherwise plenty of more western fare cafes and restaurants. 15min walk to the Opera House and Lake.

Partner

8/10

Excellent

07 Jan 2017

Verified traveler

Beautiful Hotel

The stay was at this business hotel feels great! Bed was comfortable but it is a little far away from the old quarter. We checked in really late so there's still 1-2 restaurant opened opposite. Not fantastic but enough to ease our hunger.

10/10

Exceptional

06 Jan 2017

Verified traveler

handy to everything

everything was 5 star. staff was very helpful. the rooms and facilities were of the highest standard

10/10

Exceptional

05 Jan 2017

amilia

Decent price stay, nice hotel

It was a very nice stay, staffs are very nice, room is very spacious than i expected. Housekeep very good.

The other thing surprise me was the room service, the food is very nice and its cheap!

I picked this hotel becoz of the pool unfortunately the weather is pretty cool so no chance to use it, will definitely come back again.

Family

6/10

Pleasant

02 Jan 2017

Verified traveler

Cleanliness of Linens...

I stayed there with my husband for 3 nights for holiday.

The hotel was a bit apart from the city centre and the area does not have much people walking on street which made us hesitate to walk to hotel but always grab a taxi. It was okay for us as Uber network is quite developed in Hanoi.

The inside of the room was nicely tidied up and the facilities were new, but there were some issues in towels and bath robes. Those somewhat had smokey smell (I wondered if the laundry staff smokes during his/her work because it was not only one time nor one single item) and had sallowness with some discoloration spots remained. I bet it was fully washed but probably bleach was never used. Also, it was hard to accept that the bath robes that we used previous night were just hanged back to the bathroom door without changing (unfortunately I could tell because the robe also had a discoloration spot on the front side).

The reception staff were very friendly and considerate as others also commented, but I could not help feeling some wonders to those cleaning things, which makes me a bit difficult to recommend this hotel to my friends.

10/10

Exceptional

29 Dec 2016

Verified traveler

Superb service. Good location. Great local food nearby. Room is clean and quiet. But bed is slightly hard and there could be minor improvement by getting rid of the smell in toilet. Didn't bother me much though.

Family

4/10

Poor

01 Nov 2016

Nadia

bad guests service, new room

the front desk service was very pour, not friendly nor helpful and had no interest in giving guests good experiene. The hotel is far from the old quarter, in the evening it is very hard to get taxi.

Family

8/10

Excellent

22 Sep 2016

Anne

Well located hotel

Almost fantastic. Most staff were first class. Unfortunate incident with incorrect charges applied by front desk which I did get resolved to my satisfaction eventually. However no apology received. Uninspiring breakfast. Lovely pool. Slightly too far out of the old quarter.

10/10

Exceptional

21 Sep 2016

Peter

Value for money

Great value, nice and clean with good breakfast offering especially the pho. A bit away from Old Quarter but a short taxi ride away. Would recommend

Partner

8/10

Excellent

19 Sep 2016

Christine

Away from the hustle & bustle

Lovely hotel & room but bit far from the centre of hanoi (old quarter).

Family

10/10

Exceptional

26 Aug 2016

Verified traveler

Great service

Friendly helpful always with a smile. Had a great stay at the hotel

10/10

Exceptional

01 Aug 2016

alison

Nice hotel

One night stop over before flying out. Arrived late and left early. Staff very attentive. Lovely buffet breakfast, huge choice.

10/10

Exceptional

21 Jul 2016

Poul

Excellent

Well functioning, fantastic helpful and friendly staff. High cleaning standard. The staff takes when possible time to talk with you if you wish - to me that is maybe the most important. In that sense you feel warmly welcome and also get interesting information of the country and the life in Ha Noi. Will recommend to anybody.

10/10

Exceptional

18 Jul 2016

scott

awesome hotel

great amenities with awesome views of mountains & beach 180 degrees view. fantastic & convinient location & with pleasant staff

10/10

Exceptional

11 Jul 2016

Mike

Very good and staff are very welcoming

Overall it's a wonderful hotel all the staff are very friendly and the room was perfect