The Lapis Hotel

Vietnam , Hanoi and North
HANOI, 21 Tran Hung Dao, Hoan Kiem, 70
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100 reviews shown

8/10

Excellent

01 Mar 2026

Harjit

Everything was great except for the signal on the TV kept freezing

10/10

Exceptional

03 Dec 2025

tony

Clean, well located, attentive staff, great breakfast buffet, well priced.

10/10

Exceptional

06 Nov 2025

Timothy John

Excellent

Business

10/10

Exceptional

23 Sep 2025

Sandra

We only stayed over night. Everything seemed perfect

10/10

Exceptional

16 Jul 2025

Sandra

We had a wonderful stay at The Lapis Hotel. The room and facilities were immaculately clean, and the staff were incredibly helpful and accommodating. We had a very early 4:00 AM checkout, and they still prepared breakfast for us to take away, which was a really thoughtful touch. Everything about the experience felt professional and warm. Highly recommend this hotel if you’re visiting Hanoi!

Leisure Family_with_children

6/10

Pleasant

21 Apr 2025

Nemir

non

6/10

Pleasant

19 Mar 2025

Jennifer

Staff was slow to react to noisy guests and made me change my room the last day because I booked on my own. They switched me to a slightly smaller but almost identical room so it seemed like they could have kept me in either room the entire time rather than switching me.

8/10

Excellent

20 Dec 2024

Ben

Nice hotel by the ministry of finance, around 20 minutes walk from the old quarter. As with all hotels, the pictures online are a bit better than reality, but the hotel is very nice nonetheless. Staff couldn’t be more helpful!

Leisure

10/10

Exceptional

27 Nov 2024

Deborah

Hotel in the French Quarter.

Lovely hotel. Good location

10/10

Exceptional

26 Nov 2024

Andrew

We enjoyed our stay here, although did find housekeeping weren’t always punctual / making up the room despite request. Rooftop pool a great plus vs surrounding accommodation options.

Leisure Partner

10/10

Exceptional

11 Nov 2024

Derek

Lovely stay!

Lovely hotel and all the staff were really friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

11 Oct 2024

Timothy John

Good hotel

Fresh, bright, hotel with attentive staff

Self

10/10

Exceptional

25 Jul 2024

Nick

Good location

Leisure Family

10/10

Exceptional

25 May 2024

Ken

The premier rooms are wonderful. City views. I was surprise that the rooftop infinity pool was so large with gorgeous Hanoi skyline views. The front desk staff is awesome. I spent 3 nights in regular room, so worth it for the price but no views. I was OK with it, then I like the hotel so much I decided to upgrade to premier room and pay the different for two additional nights. I like the neighbored as lots of high quality cafes and restaurants without the international tourists. I've been coming to Hanoi for business for over 15 years and will definitely stay here again. One thing. It is an easy 15-17 minute walk to Ho Kiem Lake. The streets to and from the lake from the hotel are broad and quiet before 7:30am. Lots of embassies and government offices so great security. Every morning, I would walk to and around the lake and back to hotel taking about 50-55 minutes. Wonderful way to start the day. Also, the beds are amazing. Great sleep. Thank you, thank you.

Business Self

10/10

Exceptional

28 Apr 2024

Yvonne

Characterful hotel. Nice rooms. Comfortable bed. Decent breakfast. Staff were lovely. Enjoyed rooftop pool. Could do with a bit of a clean up/ maintenance around spa area. Steam room handle is all decayed and coming apart leaving pieces of mouldy wood everywhere. Flickering light by pool. Pool fountain not working.

Leisure Partner

6/10

Pleasant

29 Mar 2024

Linda

Only stayed one night between flights- nice pool. Coffee shops and restaurants nearby.

8/10

Excellent

13 Dec 2023

Christopher

Very good breakfast, clean and adequate sized room, good location.

Leisure Partner

8/10

Excellent

20 Sep 2023

Mai

The staffs upgraded my rooms for free of charge , that was very nice . The location is good , near many restaurants or lot of street foods are available around the area .
We enjoyed the pool , jacuzzi worked ok but didn’t have warm water . We loved the steam room , overall we like the hotel . Just not walking distance from the central old quarter.

Business_and_leisure Family

6/10

Pleasant

10 Sep 2023

The WiFi is not stronger and stable in the room. It's very important to the guests. This weakness will make customers not to stay in again.

Leisure Self

6/10

Pleasant

11 Aug 2023

Nicole

Not quite as expected

The hotel is a bit dated and old. The photos show more modern rooms but that's not what we got. The lights in the room are a headache and very difficult to figure out.
The TV was a nightmare to operate.
The pool was good.
Reception was very helpful.
Bed comfy. Bathrooms need a bit of love as mould building up on seals.
Location isn't great. You are quite far from everything. We wouldn't stay again.

Partner

10/10

Exceptional

11 Jul 2023

Walking distance to Pho Thin and Bun Cha Obama. Great staff.

Leisure Family

8/10

Excellent

05 Jun 2023

ANJU

Nice breakfast

6/10

Pleasant

28 May 2023

Jeff

Good for price

Leisure Friends

8/10

Excellent

27 May 2023

Shlomo

All was fine. Staff was friendly, but one think only was very disappointing: the hot water in the room was terrible! It changes literally every 5 seconds between cold and extremely hot. Not possible to take a good enjoyable shower.

Business_and_leisure Self

10/10

Exceptional

08 May 2023

Pat

We stayed in one of the Executive Suites. Everything about the hotel was great. Comfortable bed. Very good walk -n shower. Two A/C units kept the room perfect. Breakfast was more than adequate. Eggs cooked to order. Good coffee. Super helpful staff. 4 block walk to Hoam Kiem Lake and the Old Quarter.

Leisure Family

10/10

Exceptional

04 Apr 2023

Jose

It is in an excellent location. Walking distance from a lot of main places. The hotel itself is very modern and clean.

Leisure Self

4/10

Poor

01 Feb 2023

Ardeshir

I liked the location. Bathrooms were moldy in 2 different room we were staying. They charged us for dirty towel!! Breakfast featured stale bread and powder made Orange Juice.

Leisure Partner

10/10

Exceptional

15 Aug 2022

Dimarie

The staff was very friendly and helpful!! The lobby smells so good and it is located in a nice area.

Leisure Family

10/10

Exceptional

16 Nov 2021

Rizza Remigio

The hotel is very convinient,near to the place we have an appointment and near to other places to watch scenery.

Will choose next visit Hanoi.

Business Friends

10/10

Exceptional

27 May 2020

Verified traveler

Great soundproofing

Slept well, great breakfast, lovely pool. Steam room takes 4-5 minutes to get going, indoor jacuzzi is lukewarm. High water pressure in the bathroom. If you choose a room with bathtub, you'll need to be nimble to get in & out. I'd stay again.

Self

8/10

Excellent

09 Feb 2020

susan

Good location

Good location, nice breakfast and helpful

Friends_and_family Family

10/10

Exceptional

02 Feb 2020

susan

Great service

Great front desk service and nice location in walking distance to much but in a quieter neighborhood. Nice large in door hot tub

Friends_and_family Family

10/10

Exceptional

07 Jan 2020

Brig

The lapis Hotel is quite close to the city the staff are amazing would highly recommend it to anyone

Leisure Partner

10/10

Exceptional

06 Jan 2020

Jonmichel

The staff was amazing! Hai was there to greet us and was very helpful in giving us suggestions to local
Food and attractions! The hotel was very clean and comfortable would defiantly go here again! Had a very lovely stay!

Leisure Partner

10/10

Exceptional

06 Jan 2020

Verified traveler

The rooftop pool was the best, there was a jacuzzi as well!

10/10

Exceptional

03 Jan 2020

Sig

I spoke with few ladies at front desk during my stay and they were all extremely friendly and helpful. Pleasant stay, thank you!

Leisure Family

10/10

Exceptional

03 Jan 2020

Verified traveler

Wonderful hotel in an excellent location in the French Quarter. I stayed in a Deluxe suite and my room was wonderful with a city view. It was a short walk to all the attractions but didn't sit in the hubbub that is the lake area so it's a nice reprieve from the chaos. The staff was always super helpful, cheerful and courteous. The rooftop pool is awesome with a skyline view. Couldn't have asked for a better stay!

Leisure Self

10/10

Exceptional

01 Jan 2020

Denmead

Highly recommended. Everything is good. Staff are very friendly and very very helpful. Can’t thank them enough

Friends_and_family Family

10/10

Exceptional

12 Dec 2019

Dora Elena

Staff extremely welcoming and kind.

Staff are extremely welcoming and it was definitely a great experience. Breakfast was great (you can either get Western or eastern options and both are great).
We left for a cruise in Halong Bay and we return and they kept our luggage safe. They even offered us to take a shower!

Partner

10/10

Exceptional

04 Dec 2019

Verified traveler

I checked in late, the staff was already expecting me. Room was ready and my stay was pleasant.

Business Self

10/10

Exceptional

05 Nov 2019

Adam

Outstanding hotel!

Amazing. The staff are extremely friendly and helpful. The rooms are clean, big and comfortable. The hotel itself is in a great location and close to the Old Quarter. I’d stay here again in a heartbeat!

Friends_and_family Friends

10/10

Exceptional

25 Oct 2019

Guy

Comfy beds, YouTube on TV hard to get working, nice food, quick room service.

Leisure Family

10/10

Exceptional

18 Oct 2019

Hollie

Great hotel in a nice part of Hanoi. We stayed one night in the old quarter, went on a junk cruise then two nights here it was a bit more relaxing than the old quarter and still in walking distance from most things. Staff were friendly and super helpful, rooms were clean, comfy beds and a cool roof top pool (although a tad chilly). We didn’t have breakfast so can’t comment on that but overall would recommend the hotel.

Leisure Partner

10/10

Exceptional

22 Sep 2019

Verified traveler

great place to stay in hanoi. bit further from the center,but it is just what you need to escape the noise :)

Leisure Partner

8/10

Excellent

22 Sep 2019

Verified traveler

Nice and clean. Sauna and small but modern. Jacuzzi not heated, rooftop pool 1.5m deep and overlooks city. Also restaurant on site, secure.

Leisure Self

10/10

Exceptional

04 Sep 2019

Verified traveler

Staff is amazing and caring for you and your needs. I will always come back to this hotel when travel to Hanoi! I feel so welcome there!

Business

10/10

Exceptional

06 Aug 2019

Anna

A nice stay

The decor is nice. The staff is extremely friendly,

Family

10/10

Exceptional

30 Jul 2019

Hans Kristian

Top of the line !

Top of the line hotel in Hanoi - roof top pool and small gym. If you want a luxury 4 star experience this is a good choice - the roof top pool is nice - not big - and probably a maximum of 15 persons at any given time 1 gym holds 2 trad mills, sauna and spa-tub are available. We enjoyed the luxury and service - and were allowed to use the facilities many hours after the 12 am checkout

Family

10/10

Exceptional

25 Jul 2019

gail

Excellent throughout

It is very hard to find any fault with this smart little hotel. The staff could not do enough to help you with any request, they made one room available early as we arrived in the morning. The breakfast was extensive both hot and cold food, eggs cooked to order and a wide range of fruit and pastries. We ate in the restaurant one night and food was very good and good value. No hesitation in recommending.

Family

6/10

Pleasant

15 Jul 2019

Verified traveler

Nice hotel in good location for restaurants and a good place to see local attractions.

Friends_and_family Partner

10/10

Exceptional

03 Jul 2019

Verified traveler

Lovely helpful staff and comfortable rooms. The doorman helped call us a 'grab' when we went out which was more economical than the local taxis (especially to the airport).

Leisure Family

10/10

Exceptional

01 Jul 2019

Verified traveler

Great location
Excellent staff
Very clean hotel
Nice rooms
Infinity pool has great views

Leisure Family

10/10

Exceptional

30 May 2019

Verified traveler

Lovely hotel, good size room, staff exceptionally friendly and accommodating. Have great tips on things to do and assistance where needed.

Business_and_leisure Family_with_children

10/10

Exceptional

29 May 2019

Philip

This is a wonderful little hotel in an what was for us an excellent location (slightly quieter than the bustling Old Quarter a 15 min walk away). The hotel combines modern facilities in a beautifully styled environment. The room (405) was nicely appointed with a very small en-suite bathroom. Lovely rooftop pool and jacuzzi that were very welcome after a hot day exploring the city. Small gym, sauna and steam rooms. Best of all the staff were so welcoming friendly and helpful E.g. happy to store our luggage for a day after check-out while we visited Halong Bay. We loved our stay.

Leisure Partner

10/10

Exceptional

29 May 2019

Verified traveler

The hotel, located in a quieter area of Hanoi just outside of the Old Quarter,has an elegant look and feel to it with nicely appointed rooms. It is conveniently located close to the Opera house and other must see areas of Hanoi. The roof top pool is a bit small but still nice for a dip after a hot day of walking around Hanoi. The sauna and steam room are nice. The breakfast buffet is very good with plenty of choices between local and western cuisine. Very friendly attentive staff.

Leisure Family

10/10

Exceptional

21 May 2019

Sena

Stayed here for 2 nights. The staffs are really nice and helpful and the hotel is walkable to massage house, restaurants and cafe. Just only 9-10 mins taxi to different tourists spots. The room is clean and cosy, everything is provided and room service is really nice.

Leisure Friends

10/10

Exceptional

15 May 2019

Verified traveler

I absolutely loved this boutique hotel, the service was impeccable from the first minute to the last. We had interconnected rooms that where perfect. The location is great, just outside of the main tourist zone of the old quarter, you can wonder the streets near the hotel and feel like a local while most things are within walking distance. The rooftop pool is a fantastic way to end the day at sunset. Excellent value for money, Very highly recommended.

Friends_and_family Family_with_children

10/10

Exceptional

04 May 2019

Verified traveler

Great hotel for the price, pretty good spot (near cloth markets + some good coffee shops). The staff were really nice and helpful. The pool was nice, as were facilities like gym and sauna.

Leisure Partner

10/10

Exceptional

30 Apr 2019

Verified traveler

Location close to old quarter and opera house
Staff could not be more helpful and very courteous
Pool not as big as in the photo but served the purpose and nice to relax after long days exploring
Restaurant didn’t try ... breakfast was good
Would be great to have access to drinks by the pool
Rooms very comfortable and quiet with good aircon
All in all great hotel and happy to recommend

Friends_and_family Family

10/10

Exceptional

19 Apr 2019

Joseph

Great location and enjoyed staying there

Really a lovely place to stay! Great location and service.

Friends

10/10

Exceptional

06 Apr 2019

Serina

Beautiful hotel in Hanoi

This is a beautiful hotel with a rooftop pool in a great location in Hanoi. The rooms were very clean, beds were comfortable and the staff was very helpful. Highly recommended. Excellent value for the high quality of service and amenities.

Family

10/10

Exceptional

25 Mar 2019

Samantha

The location was great. It was close to useful things but not in the heart of Hanoi away from noise etc. good places to eat and have coffee close by. The jacuzzi/sauna and steam room were a game changer. Rooms were clean and comfortable. Would definitely stay here again and recommend.

Leisure Friends

10/10

Exceptional

24 Mar 2019

WENKAI

Good to stay

It’s a business travel. I usually choose a clean a quite place and the Lapis hotel is fulfill my requirements. Breakfast is good and simple. A few restaurants near by the hotel. So it easy to find food. The hotel also serve good until 10pm or 12am(I forgot). It’s only take you 5 min take a taxi to Hoàn Kiếm Lake. Many bar and stree food near the Lake. The over all of hotel is clean and staff here also kind.

10/10

Exceptional

22 Mar 2019

Verified traveler

Great place to stay. The airport transportation service is very good.

Leisure Family_with_children

10/10

Exceptional

16 Mar 2019

David

Highly recommended

Great hotel, superb staff, walking distance or cyclo to main spots

Partner

10/10

Exceptional

13 Mar 2019

Verified traveler

Very pleasant stay. Beautiful hotel. Pool area slightly cramped

Leisure Partner

10/10

Exceptional

12 Mar 2019

Verified traveler

Wonderful stay at Lapis great value great location and friendly staff

Leisure Partner

10/10

Exceptional

09 Mar 2019

Dai

10 out of 10 stars

Customer service is exceptional.

8/10

Excellent

18 Feb 2019

Kenny

A Pleasant Surprise

A boutique hotel that is away from the hustle and bustle of main old quarters, but only a pleasant 10mins walk away. Why stay there then? There are many interesting restaurants and cafe that you will discover and they are not overcrowded like those in the old quarters. Directly opposite the hotel are two Vietnamese restaurants that are worth a visit. Our greatest discovery was a little cafe (Tranquil) just a few steps, right of the hotel. It serves great coffee and has an amazing creative space and vice within. Loved it. Hotel staff was eager to please and ready to help guests in every way. Enjoyed the rooftop pool and was most surprised by the steam room and cold pool next to the pool. Rooms were very clean and well eqipped. Do get the bigger rooms though, which we did. The bed was incredibly comfortable. Overall, had a great rest and trip!

Friends

10/10

Exceptional

17 Feb 2019

Maria

Great Hanoi Hoteliers

The staff is very attentive and helped us with any questions we had. The room was very nicely appointed, clean and very comfortable. The location was easy to get to all tourists sights. There were nice restaurants near by. We easily walked to the Old Quarter. Highly recommend.

Partner

10/10

Exceptional

07 Feb 2019

Verified traveler

Beautiful well appointed hotel comfortable beds comfortable pillows cable TV nice bathrooms and great service

Business Self

8/10

Excellent

02 Feb 2019

Verified traveler

Second time I stayed there in ten days
I didn’t notice I did not get free breakfast the second time round
I expected but charged too much

10/10

Exceptional

20 Jan 2019

Patricia

Lapis Hotel Hanoi Vietnam. Lovely Stay.

This Hotel is in a good near position for The French Quarter. Bedrooms & bathroom very nice indeed. I recommend a room at rear if you don't like traffic noise. The weather in Hanoi, was cold.

Friends

10/10

Exceptional

23 Dec 2018

Chris

Lapis Hotel Hanoi

This is a well placed hotel, not too far from the local attractions. The staff are so friendly and helpful and really enhanced our stay. Nothing was too much trouble for them. Savi provided us with excellent before our stay and arranged our transport from the airport. We were greeted with a glass of fruit juice and our checkin was quick and efficient. The rooms are clean and comfortable. I would not hesitate to book another stay here when in Hanoi.

Family

8/10

Excellent

14 Dec 2018

Verified traveler

Very helpful friendly staff, pool was a bit small though and my room was on the third floor with not much natural light.

8/10

Excellent

12 Dec 2018

Verified traveler

The hotel is located within easy walking distance from the Opera House, Old Town Centre with it's shops, markets and restaurants/bars. The hotel is beautifully decorated and our room was quite small but comfortable. Breakfast was good but pricey.

10/10

Exceptional

06 Dec 2018

andreas

Pleasant stay, easy check in, very good and clean facilities in a good, safe neighborhood. Western style breakfast, hotel bar and pool were much appreciated

10/10

Exceptional

03 Dec 2018

Daph

Pleasant, cosy stay at Lapis Hotel, Hanoi

nice technology used in the hotel and it is quite conveniently located, with a variety of food options nearby. pity there is no window view. room is abit small but cosy enough. Staff provides good service and it is a very pleasant property to stay in.

Partner

8/10

Excellent

21 Nov 2018

Verified traveler

Very welcoming, great staff and clean hotel. Good location about 20 mins from old quarter.

Friends

10/10

Exceptional

13 Nov 2018

Jackie

Beautiful hotel with old warm charm and great facilities. I loved every part of my stay at this property. The Gym, the Steam Room, the spa however the Sauna did have a little bit of mould. Despite that - everything was great, I had a wonderful stay and would highly recommend this hotel to anyone traveling to Hanoi

8/10

Excellent

11 Nov 2018

Verified traveler

staycation

The staff are polite but some special request came late (like a birthday card surprise is requested before I checked in to the room). Overall, decent hotel with many restaurants around.

Partner

10/10

Exceptional

28 Oct 2018

Mick

Super hotel with great staff and a lovely roof top pool

10/10

Exceptional

19 Oct 2018

Bryan

Clean, modern, and good value

The Lapis is a new, boutique hotel with large, well-designed rooms and great amenities. The rooms were elegant and comfortable, and ours had an incredibly spacious, spa-like bathroom with an awesome shower.

The top floor has a beautiful infinity pool that overlooks the city. It’s unheated and was quite cold when we visited, but a great view. There’s also a hot tub, sauna, steamroom, and small gym (had rack of dumbbells, two treadmills, one bike?).

Breakfast was good but definitely not be best we had in Hanoi. There were a decent number of options.

Service was good, and staff were very friendly.

The location is in the French Quarter, a couple blocks south of the Opera House. It’s far less chaotic than the Old Quarter (you can actually cross streets!) but there is still a lot of street noise heard in the rooms. It’s walkable to many places, including Old Quarter, though we sometimes took cabs.

For a 4.5 star hotel, the value was great!

Partner

10/10

Exceptional

18 Oct 2018

nicola

Lapis stay

Had a great stay in Lapis hotel. Food choice at breakfast was fantastic and the rooftop pool was a great escape from the busy streets of Hanoi.

Partner

10/10

Exceptional

10 Oct 2018

POSOON

The crews were very friendly and overall clean. And I had a great deal of care and consideration in a situation where I had to stay overnight.

10/10

Exceptional

04 Oct 2018

Chee Meng

Great hotel and staffs

My husband and I arrived Hanoi late at night and we got checked into the hotel fast by Miss Hoa the front desk. She was very attentive and greeting us with a big smile. Don't be fooled by the lights off at the lobby when you are checking in at late night. There are staff waiting for you. The pool was nice and the spa too at this moderate size hotel. The buffet was great and the staffs were amazingly friendly. The location was great too, walking distance to Hoan Kiem lake and many restaurants nearby too. Even across the street of the hotel, there is Ngon restaurant which I would go back again and again. We definitely recommend our friends to stay at this hotel.

Partner

10/10

Exceptional

30 Sep 2018

Matthew

Little gem in Hanoi

This was a great hotel that had great service and lovely rooms. The bed was very comfortable and the service was brilliant. Reception kindly helped with transport requests and the pool on the top floor was great for a vista of the city.

Partner

10/10

Exceptional

26 Sep 2018

JAM

Lovely hotel for Hanoi holiday

Great location- superb breakfast - plenty of variety in terms of choice. The staff are first class - professional yet warm and friendly- nothing was too much for them. Hoi - one of the reception staff was so helpful, and great fun, introduced us to restaurants and parts of Hanoi we would never discover on our own. Great bedroom - big bed, very comfortable. All round - fabulous.

8/10

Excellent

23 Sep 2018

VANESSA

Nice cosy hotel

Hotel is nice with helpful & friendly staff. Room is small with small window. Swimming pool & gym also small. Staff at restaurant helpful and nice.

10/10

Exceptional

23 Sep 2018

Hohn

Fabulous Staff

All of the staff were warm friendly and hugely efficient. Very caring quick to resolve a couple of minor issues and when we returned after a couple days away we were greeted with great warmth and given a beautiful room
Food lovely and definitely an hotel I would return to

8/10

Excellent

16 Sep 2018

Stephen

The hotel was nice and clean. The staff was professional and most could speak English.

Family

8/10

Excellent

16 Sep 2018

Verified traveler

The staff was very nice and helpful. Would be nice to have wash cloths for the shower.

8/10

Excellent

15 Sep 2018

Verified traveler

Close to city centre and easy base for sightseeing

8/10

Excellent

14 Sep 2018

Jacek

Nice hotel

It was a very nice hotel close to the main park. There is a pool on the roof which was lovely but a bit small and not many places to seat beside the pool. The sauna and steam room was a bit too cold any time we went to use it. Apart from that it was a nice hotel.

Partner

10/10

Exceptional

11 Sep 2018

Lilly

Beautiful room with large bathroom. Rooftop pool was very refreshing after a long day.

8/10

Excellent

05 Sep 2018

Hayley

Nice room, good location

Partner

10/10

Exceptional

25 Aug 2018

Verified traveler

Seamless check in

The check in process is very pleasant and efficient, the front deck staffs are very friendly and professional. The team also help to decorate the room for my anniversary occasion and though I only stay 1 night with them, I can feel their professionalism and passion in delivering a great experience. Well done!

Partner

10/10

Exceptional

23 Aug 2018

Rhian

Beautiful hotel

Lovely hotel, swimming pool was gorgoues and the bed was so comfy!
Bit far of a walk from the old quarter but just got taxis all the time (approx 0.80C) so we didn’t mind

Partner

10/10

Exceptional

17 Aug 2018

Gavin

Beautiful

Everything about this hotel was amazing. The room was luxuriously appointee, the services was great, the location was great, and best of all were the staff. The staff was beautiful, amazing and so friendly and helpful.
We highly recommend The Lapis Hotel

10/10

Exceptional

03 Aug 2018

Fatima

The customer service was absolutely amazing. My husband had a severe asthma attack at 3:30am and the front desk attendant was so helpful in trying to get us the medication that he needed. We are extremely indebted to him. The room was clean and so comfortable. The best bed and pillows I have ever slept on...and I am a world traveler.