Name: TownePlace Suites Alexandria
Address: 3810 Alexandria Mall Drive, Alexandria, 71301, US

10/10

Exceptional

20 Jul 2026

Joshua

The room was clean, breakfast was decent

Family_with_children

2/10

Poor

27 Jun 2026

Felix

Nobody has call me.
I checked out one day earlier got for full. I will not be back.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Juanita

Very clean room and nice amenities! Close to restaurants and of course the Mall.

Family_with_children

10/10

Exceptional

24 Jun 2026

Rachel

Room was very clean. Staff was very friendly and professional. Kitchenette was perfectly suitable. Complementary breakfast could have been better by having more fresh choices and more of a selection.

Partner

10/10

Exceptional

14 Apr 2026

Alex

Kitchen had everything we would need if we were going to use it. Very pleasant staff and clean hotel.

10/10

Exceptional

10 Apr 2026

farrell

No hot tub

Partner

2/10

Poor

06 Apr 2026

Meagan

My first impression is that it was a very nice hotel until we got to the room, upon entering, it seemed to be nice. Are we gathered our things to get into the shower pull back the curtain and there was hair all in the shower hair on the walls the sink in the restroom look like someone had brushed their teeth and just spit, and no one bothered to clean it out and hair all over the floor in the restroom. It was gross but prior to us going in to take a shower, we tried to turn on the television. The TV did not work so I called the front desk. The young lady at the front desk gave me two numbers to contact for me to get in contact with someone to help me troubleshoot to fix the television which was very frustrating as a guest coming from out of town, we were tired and that’s the last thing you want to do is walk into a room and the TV doesn’t work and it’s filthy. I’ve stayed at plenty of Marriott locations. It was very disappointed for this to be my first time staying here at this location. My expectations was higher because it looks from the outside to be a very nice hotel.. we were moved across the hall to a different room. The TV was probably about a 60 inch compared to the 32 inch in the room that they moved us from it did work, but the only complaint in this room is that there were nets in the room? I don’t know why I don’t know where they came from but it was pretty gross alongside the air conditioner kept going off as if something were wrong with it not the regular cycle.

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

Donald

I reserved a disability room upon arrival found that the bed was very lower of the floor, which required the album, my wife and get in and out of. The toilet was also very low, and the bars were not positioned right to help get on and off the toilet. Probably would not stay there again for the price.

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Allyson

Room could have been cleaner. I found a few items in a cabinet from the previous guest that were not cleaned out. Breakfast was good.

Friends_and_family Family

6/10

Pleasant

03 Feb 2026

Lauren

the staff was extremely helpful. when i arrived i was advised they were overbooked but were able to upgrade my room. when i walked into my room the temperature was 52. it took several hours to warm up.

Business

10/10

Exceptional

20 Dec 2025

marvin

Every thing was in order

Self

10/10

Exceptional

13 Nov 2025

Anne

Clean room & basically has a full kitchen

10/10

Exceptional

09 Nov 2025

Felix

Good service

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Felix

Nice stay

Always great

Friends_and_family Family

8/10

Excellent

25 May 2025

Leslie

Suite had everything we needed. In an area that appeared safe, however not a thriving business district.

Business Partner

10/10

Exceptional

05 May 2025

Alliena

.

Business Self

10/10

Exceptional

02 May 2025

Jeffrey

Very quiet

Leisure Partner

6/10

Pleasant

14 Apr 2025

Verified traveler

Room was small, but seemed new and clean.

Friends_and_family Family

10/10

Exceptional

10 Apr 2025

Farrell

the breakfast buffet was awsom

10/10

Exceptional

23 Nov 2024

Verified traveler

Very clean and customer service was great

Friends_and_family Family

10/10

Exceptional

03 Oct 2024

Scott

Good. Early check in was key. We needed to get in early and the guy got it done.

Friends_and_family Family

10/10

Exceptional

10 Jul 2024

Angela

They were so accommodating and also pet friendly and that was the biggest plus!!

8/10

Excellent

16 Jun 2024

Robert

Property good. The smallest TV I've seen in a motel in years. All is good though

2/10

Poor

08 Jun 2024

ABBIE

Nothing special

Leisure Partner

2/10

Poor

21 May 2024

George

Awful

Smelled like pet urine.

Business

10/10

Exceptional

06 Apr 2024

Adela

Alexandria sweep

Not a thing wrong with this stay. Attentive employees, everything was spotless.
Loved our stay.

Friends_and_family Family

10/10

Exceptional

01 Jan 2024

Felix

Great

Great service

Friends_and_family Family

2/10

Poor

02 Dec 2023

Emanuel

Our room loss power at 10:30 pm room was dark hotel employee couldn’t help said I would have to move my things into another room I repacked clothing and move to another room. After changing rooms, there was second power outage. Later in new room. Asked for wake up call to go to funeral. After wake call room lost power again they had no one to help. Late for funeral home family pick up. They flipped switch in room did not fix problem . We experienced 3 power outages. I have insulin in refrigerator. Had to leave grave sight to come pack to hotel. Power outage/tripped switch still not fixed. They said since we paid through a 3rd party Expedia would need to deal with refund for room payment.

2/10

Poor

18 Nov 2023

Amy

Found someone else’s socks in my bed. For $200 a night, change the sheets!

6/10

Pleasant

03 Oct 2023

Annmarie

The hotel is newer and I have stayed there 3 times. The house keeping needs help. The bathroom was sticky, the toilet had a dark ring around the top of the bowl. It looks like they just wiped everything down with a dirty cloth.

Partner

4/10

Poor

29 Jun 2023

Wilhelmina

This was disappointing. The staff was nice enough but looks like they are understaffed. Breakfast was mediocre, you can get better free breakfast at a lower end hotel. Oatmeal was uncooked, only two items for hot food and no fruit other than a couple of sad bananas. Room had carpet stains. No access to gym with room key and no staff to be found for help to access. We only stayed one night thank goodness.

Leisure Partner

10/10

Exceptional

12 May 2023

John

Extremely friendly staff

Business_and_leisure Partner

10/10

Exceptional

16 Feb 2023

Alisa

Very nice hotel.

Business

4/10

Poor

16 Oct 2022

John

Okay stay!

My first room had several mosquitoes and I had to change rooms. I only found one in the second room, however, there was unidentifiable items in the tub, therefore, I did not use the shower. I've always had great luck with this hotel, however this experience wasn't the normal.

Self

10/10

Exceptional

06 Sep 2022

Jennfer

It’s a new hotel & it’s clean. Near grocery restaurants & shopping mall. Very nice stay we have!

Friends_and_family Family

8/10

Excellent

07 Jul 2022

Tamela

Disappointed

We have stayed at Towneplace multiple times over the last few years. The hotel has changed ownership and it shows. I was presented with this page full of “new” upon check in. I was made to come to the front desk to get my own towels during the day shift. I’ve never experienced that. I was told that I couldn’t get a late checkout (which I ALWAYS get) because I booked with a 3rd party company. There were ants in our room. That may be because we’re on the first floor (maybe). Next trip I will probably go back to one of the other hotels across the parking lot from the mall.

Friends_and_family Family

10/10

Exceptional

21 Jun 2022

Tracie

Safe location and comfy.

Clean. Comfy bed. Nice staff. Easy check in. Safe location.

Business

8/10

Excellent

15 Jun 2022

katie

Very nice up to date rooms. I’d totally go back when I’m in town.

Business Self

10/10

Exceptional

05 Jun 2022

Charles

Had a family death and this was close to the funeral. Staff was so nice and helpful, hotel was new and room was clean.

Partner

8/10

Excellent

11 May 2022

Glinda

Nice place to stay!

Business_and_leisure Family

10/10

Exceptional

08 May 2022

Verified traveler

Best Mother’s Day, Ever!

Ah, finally some peace and quiet. The bed? Comfortable. The shower? Surprisingly incredible water pressure. The front desk staff? As friendly and patient as I am with my children (which is very). 10/10 will be staying here again next Mother’s Day. Best simple escape from my family, ever. Thanks Marriott!

Self

10/10

Exceptional

30 Mar 2022

Tamela

Great stay. Great value. Very friendly staff. Location convenient to shopping.

Partner

4/10

Poor

20 Feb 2022

ARMANDO

The internet reception was virtually non existent. The quemicals utilized for cleaning the sheets made us sick.

Business Family

10/10

Exceptional

27 Nov 2021

Marlene

Bad bad breakfast!

All good except for the breakfast and the coffee service in the room. The breakfast rates as one of my all time worsts. Sorry sorry sorry, and the breakfast sandwiches were tasteless. I’ve never had sausage that had no taste at all. It was unbelievable. They would have done better in my overall review if they had not offered breakfast.

Friends_and_family Family

10/10

Exceptional

13 Nov 2021

Tameka

The room was very clean.

Family

10/10

Exceptional

29 Sep 2021

Tamela

Awesome stay

The overall stay was amazing. The appliances in the room weren’t very clean. The fridge and microwave weren’t clean. We also didn’t have a full set of dishes to use.

Friends_and_family Family

2/10

Poor

27 Sep 2021

ELIZABETH

Got a king suite, the pull out bed was covered in pee dripping off the mattress finally got them to give us a new room. It was now queen beds, there was nasty dirty underwear under one of the beds , and the toilet backed up and overflowed and flooded the bathroom! Nobody cared or did anything to make it right. Not even am I’m sorry that happened. Horrible!

Leisure Family

10/10

Exceptional

20 Sep 2021

Dasha

Clean and updated

Leisure Family

8/10

Excellent

11 Sep 2021

Peter

Clean and roomy.

Leisure

8/10

Excellent

27 Aug 2021

ALVARETTA

Clean

Leisure Family

10/10

Exceptional

25 Aug 2021

Mary

Loved my stay

Business Pet

8/10

Excellent

01 Aug 2021

Lisa

*

Leisure Family

6/10

Pleasant

21 Jul 2021

Verified traveler

No hot water 😭 long day of driving. Advised by friends that Alexandria is not super safe. We ran got Schlotskys and ate in the room. Room size was excellent. Nice table. borrowed a game at front desk.

Leisure Family

6/10

Pleasant

06 Jul 2021

Amanda

Mediocre

There was nothing particularly wrong with this hotel but nothing great. Water pressure was low in the shower.
Room keys didn't work on outside doors. Felt like overall cleanliness could have been improved.

Friends_and_family Family

6/10

Pleasant

06 Jul 2021

Verified traveler

Have stayed at cleaned and better Towne Suites

Leisure Family

6/10

Pleasant

03 Jul 2021

Verified traveler

Just ok. Paid $1000 for 6 nights. Facilities could’ve been better.
There was NO BREAKFAST when majority hotels are providing proper hot breakfasts (I travel often).
Couch was old. Soap bars were too small and with my 6 day stay, had to go back twice since management was pretty cheap here and would leave one bar at one time

Business Family

10/10

Exceptional

29 Jun 2021

Verified traveler

The property is quiet, very clean and has a ton of amenities.

Leisure Family

4/10

Poor

26 Jun 2021

Verified traveler

They advertsie with a continental breakfast. They do not have one. They blamed covid. then correct it in your advertising. It was the reason we stayed there.

Leisure Family_with_children

10/10

Exceptional

22 Jun 2021

Verified traveler

When I checked in, Ben, the general manager was really sweet and welcoming.

Leisure

6/10

Pleasant

23 May 2021

Christopher

Don’t appreciate the false advertising

Have stayed here now 5 times. The staff and the hotel itself are always great. The last 2 times it was advertised free breakfast on the site. Don’t appreciate the false advertising and having to pay for it. Also they claim free coffee all day. Twice it was cold and once there was none.

Friends_and_family Family

8/10

Excellent

23 May 2021

Verified traveler

The hotel was nice and some of the staff were helpful. Because of covid there wasn't anything other than coffee available in the morning even though the website was still saying that there would a free breakfast. They could of made an effort to accommodate their guests a little more.

Leisure Family

10/10

Exceptional

03 May 2021

Verified traveler

I cant begin to explain how happy i was with my start here. The place is really nice for one. The location is top tier and within walking distance of all food places. Including a Walmart. The rooms are simply amazing. My room was very clean. But the most wonderful thing about this one was the hotel receptionist Miss Vicki. She was just the most absolute help, greeted me as soon as i walked through the door. She was just the sweetest and all around has the best costumer service. Her demeanor was very welcoming and made it a pleasure. I will be returning. 5 stars

Leisure Partner

10/10

Exceptional

02 May 2021

Verified traveler

Very friendly staff, clean room and comfortable bed.

Business Family

10/10

Exceptional

25 Apr 2021

Edgardo

Nice place to stay!

The place was very clean and the staff was very friendly as well. on the sad notes, the front desk was left unattended for a long period of time leaving guess waiting for up to 15 minutes at a time. The bed was very comfortable but the pillow really needs to be updated. the concierge stand is full of goodies but with an airport price tag for items, very well overpriced.

Friends_and_family Family

8/10

Excellent

20 Apr 2021

Kenyatta

Clean and comfortabe with room for improvements

It seemed housekeeping just does a touch up cleaning job.
There was a sticky subtance on the counter next to the stovetop and the bathroom mirrors had streaks. Also, there was a constant sound of running water in the bathroom wall next to the toilet and the AC was also loud. Otherwise, the room was clean and comfortable.

Self

10/10

Exceptional

18 Apr 2021

Verified traveler

Staff was very nice rooms we’re clean a pleasant place to stay

Leisure Partner

6/10

Pleasant

10 Apr 2021

Brett

Elevator didn’t work

Business

10/10

Exceptional

01 Apr 2021

Verified traveler

Clean. Spacious. Convenient. I loved my stay here. I had a king suite and it was nothing but spacious. Living room was great. I loved the kitchen and the good sized fridge. Everything here was great. Only complaint is that the dishes weren’t cleaned well and the bathroom could have been cleaned better.

Friends_and_family Family

6/10

Pleasant

23 Mar 2021

Verified traveler

I did not appreciate being chased down outside for them to tell me that I need to wear a mask. If I feel I need a mask I will wear one. Other than that our stay was great

Business Self

10/10

Exceptional

23 Feb 2021

Verified traveler

At the time of my stay everything was perfect. Will stay again.

Friends_and_family Family

2/10

Poor

20 Feb 2021

Verified traveler

Stay was during the middle of winter storm and hotel didn't have any water. Hotel didn't try to improve situation. Didn't try to give any bottle water to drink or buckets of water to flush toilets. Hotel actually charged for bottled water in lobby. Didn't offer any discount for stay due to inconvenience. Very poor service. Would have expected more from Marriott hotel chain.

Business Family

10/10

Exceptional

31 Jan 2021

Abi

Everything was great! Friendly staff and clean room!

Leisure Self

10/10

Exceptional

30 Jan 2021

Jason

Here's my positive review!

This whole Covid-19 deal has reviews to many different places all over the place but I'm happy that I picked this place!

The night shift front desk management was on point even though she was having to multi-task between running the front door, room calls, inbound telephone calls and checking people in for the night. I even heard her tell the people on the phone to be safe and call if they had any more questions... Customer Service A++++!!

The room was exactly what I was hoping for, clean and comfortable! Plenty of space to eat my meal on a slide out table while watching TV plus having a nice size desk to organize my bags before leaving out. The king size bed was comfy, pillows soft, and overall slept great!

Fully stocked bathroom and shower did the job, no issues whatsoever.. my only real complaint was there wasn't a dirty clothes bag anywhere to be found (which isn't uncommon these days) but I recycled a bag to make things work.

Don't hesitate with this one!! Great place and the 4th floor is a must if you're looking for the quietest spot in the place... A++++

Self

4/10

Poor

27 Jan 2021

Verified traveler

Do Not Recommend

The lady at the front desk was very rude. She also had a bad cough, which is alarming during the pandemic. The linen closet in the bathroom in my room smelled like pot. The walls are paper thin, and I could hear the people in the next room talking.

Self

10/10

Exceptional

26 Jan 2021

Nathan

Very nice clean property and friendly staff. Laundry facilities are great

Business Family

10/10

Exceptional

13 Jan 2021

Amy Terry

Very friendly staff way better than home2suites shady staff

Leisure

10/10

Exceptional

02 Jan 2021

Donnette

Home Away from Home

The hotel stay was a home away from home experience. I was peaceful and quiet being that I had just had a baby.

Friends_and_family Family

4/10

Poor

22 Nov 2020

Verified traveler

We enjoyed how close everything was in Alexandria in general. The hotel and our room were clean.

Unfortunately, the 4 major amenities missing were a deal-breaker. We found out that the gym was closed due to COVID when we arrived

10/10

Exceptional

22 Nov 2020

Christopher

My GOTO in Alexandria

Always stay here when im in Alexandria. Never disappointed.

Self

10/10

Exceptional

18 Nov 2020

james

Nice stay in Alex

Towels were missing. breakfast was canceled (covid) otherwise the room and the service was excellent.

Business

10/10

Exceptional

03 Nov 2020

TERESA

Overall a nice stat

The rug is ripped and worn. We found a dirty paper plate under the bed from previous guests.
Beds and bathroom were clean.
There were no kitchen towels. Paper towels were almost gone. We used our own.
The beds were comfortable.
Staff was friendly. I was disappointed that they couldn’t accommodate something for breakfast even with Covid. Prices were high compared to when I stayed before and had breakfast included.

Friends_and_family Family

2/10

Poor

04 Oct 2020

Tonya

It had nothing to do with the hotel. The hotel was great. Our problem was with Orbitz. We were charged for a 2 bedroom suite and they didn’t have one available so we had to pay the price of two bedroom suite for a 1 bedroom which means two of our people had to sleep on sofa.

Business Family

10/10

Exceptional

25 Sep 2020

Phillip

There was no wifi code to put in. The beds were so comfortable. Very clean rooms and the whole stsy was peaceful. The hostess had the best customer service I ever experienced at any hotel chain.

Friends_and_family Family_with_children

2/10

Poor

16 Aug 2020

carlos

Angry and disappointed Gulf War Vet

I never got a chance to stay was not aware of the $250 deposit which i needed time to think about so i left for 15 minutes or so never telling the lady at the desk to cancel my room so when i got back she told me she didn't have the room i reserved so she tries to sell me 2 single room suites instead of the double room suite i wanted which would have cost me $500 in deposits on my Birthday Aug 14th 2020 so now the cost of the hotel is being held on my bank card she says could be held up to 2 weeks

Friends_and_family Family

8/10

Excellent

13 Jul 2020

Melanie

Great

Nice room and staff was very friendly

Business

8/10

Excellent

13 Jul 2020

Latoya

No issues very clean room and all amenities were superb.

Friends_and_family Family

8/10

Excellent

06 Jul 2020

Verified traveler

The suite with a full kitchen was nice and my overall stay was decent. However, my stay was a little ruined by a couple of things. First of all I was checked in to a dirty room where there were still someone’s belongings in the room and had to get checked in to another room. The other issue was overall cleanliness. Thankfully my new room was good and I didn’t find any creatures or other things in my new room, but I did see a big cockroach on the wall next to another room in the hallway and that kind of topped off how I felt about this place overall.

Business Self

4/10

Poor

04 Jul 2020

Verified traveler

The bathroom was just not clean enough for these Covid days! ( or any others)
And the woman at the check in desk didn’t even wear a mask. We’ve had to travel in the last few weeks and EVERYPLACE we stayed had much higher standards.

Business_and_leisure Pet

4/10

Poor

26 Jun 2020

Marisa

The actual layout of the room I had along with the versatility of the furniture plus it had a kitchen with a dishwasher. That part was awesome! The room was filthy the iron had buildup on it that would have ruined my shirt. The floor was dirty. It needed bleach and I was scared with coronavirus

Business Self

6/10

Pleasant

21 Jun 2020

Miles

Like that it was very roomy and the space was amazing and also tht you can cook inside room. What I didnt like that I walk in bathroom and have long hair on floor arouns and on toilet and pulled shower curtain just to see hair then so gross. And dirty on side of toilet, this isn't good for business 😕

Business_and_leisure Family_with_children

10/10

Exceptional

20 Jun 2020

Misco

I love this property and stay here every time I come in to town. The only complaint that I have this time is it had hair all over the bathroom floor an that really grossed me out lol but that’s honestly the only problem I have had out of many times staying here. So it’s definitely worth they stay.

Friends_and_family Partner

10/10

Exceptional

19 Jun 2020

Verified traveler

Overall stay was excellent. Did find hair in the bathroom on some towels and in the tub .

Partner

8/10

Excellent

09 Jun 2020

Amber

Room was very nice and clean. Only complaint is the pool, gym, and continental breakfast were all closed due to the coronavirus. Unsure if the price I paid included a breakfast since it was closed. Overall, happy with my stay.

Friends_and_family Partner

10/10

Exceptional

08 Jun 2020

Mark

Newish but construction workmanship not the best.
Drywal fitup and caulking at tub is an example

Friends_and_family Family

10/10

Exceptional

02 May 2020

Verified traveler

The hotel property is clean an nicely decorated. The rooms are clean the hotel is quiet and the staff is very friendly.

Friends_and_family Partner

10/10

Exceptional

08 Apr 2020

Verified traveler

It was a very nice place to stay.

Business

10/10

Exceptional

02 Mar 2020

Mac

The breakfast was great, the rooms was amazing and clean. It’s a very quiet hotel and the bed was on point. I really enjoyed my stay and would recommend anyone to stay here.

Friends_and_family Family

10/10

Exceptional

01 Mar 2020

TJohnson

Great customer service and rooms are clean and comfortable

Leisure Partner

10/10

Exceptional

21 Feb 2020

Victoria

Excellent Service

The staff tonight at check in was excellent service.
He was very helpful with accommodating me with a very comfortable room as well as the new lady Vicki. We will be recommending this hotel to others.

Business Family

10/10

Exceptional

16 Feb 2020

Peggy

Great hotel and will definitely stay here again. Just wish the pool was indoors and that there was a hot tub. Really enjoyed the fire.

Friends_and_family Family