Name: Holiday Inn Alexandria - Downtown
Address: 701 4Th St., Alexandria, 71301, US

2/10

Poor

05 Aug 2026

Tessa

The elevator was out of service, no warning or notice given. Dirty, hair all over bathroom. I was afraid to sleep in the bed, dirty sheets

4/10

Poor

05 Aug 2026

Monique

There was only 1 working elevator when we arrived and on our last day there were no working elevators. We had to carry all of our belongings down 7 flights of stairs. Also, on the first night of our stay the toilet wouldn't flush. We called the front desk and they did send someone up to repair it.

8/10

Excellent

30 Jul 2026

Heather

The hotel had great beds and a good shower. Was only there for one night but enjoyed the room.

6/10

Pleasant

24 Jul 2026

John

The staff at this hotel are friendly and helpful. The hotel could use some renovation to get it to 2026. When we arrived we noticed that the hallway leading to our room had a musty smell much like something was applied to it to mask something. We had to have maintenance replace the tv remote as it was dead. The replacement remote would not turn the tv off so it stayed on all night and was on when we checked out. The toilet seat was loose and would not stay up. We didn't like the two glass sliding doors leading into the shower as it was cumbersome to enter and exit. Another suggestion is to have blow dryers in each room instead of \"on request\". The beds were clean and comfortable. Lounge chairs in the restaurant lounging area were kind of dirty and stained so we chose not to sit on them. Overall an OK experience, nothing terrible. Again - none of this is an indictment on the staff who were great.

6/10

Pleasant

18 Jul 2026

Lydia

Clean. Quiet. Needs elevator fixed.

Friends_and_family Family

2/10

Poor

17 Jul 2026

Kara

Toilet in room didnt work. It took them hours to get us into our room, only 1 elevator was working. Some staff was nice, some werent. Breakfast was a rip off and several people didnt even pay for it and the staff didnt care, as well it wasnt worth the cost. Overall it was a terrible hotel and we felt we were going to be robbed outside. One young man was casing us as if he was going to rob us while we were trying to hitch our trailer back up, no security guards around at all. Never will go here again and i question Holiday Inn's ability to run hotels now.

Business

8/10

Excellent

16 Jul 2026

Daniel

I booked my room by a third party and the room rate was supposed to be including fees and taxes. When I got my bill the fees and taxes were added on top of the room rate. I wound up paying almost $500 for 3 nights stay. No one responded to my questions.

Self

10/10

Exceptional

14 Jul 2026

Marklin

Cleaniness

8/10

Excellent

12 Jul 2026

Gloria

Clean room, helpful staff on property parking,

Partner

10/10

Exceptional

06 Jul 2026

Lauren

stay was enjoyable. hotel was convenient to downtown. parking was easy. staff was friendly.

Self

10/10

Exceptional

04 Jul 2026

Jaime

Awesome as akways

Family_with_children

10/10

Exceptional

29 Jun 2026

Cory

About as perfect hotel as you can get

Self

10/10

Exceptional

29 Jun 2026

Jade

Love this hotel! Perfect location with clean rooms and wonderful staff!!

Partner

10/10

Exceptional

26 Jun 2026

Wendy

Clean room and friendly staff

Family_with_children

4/10

Poor

23 Jun 2026

Kendra

The beds were beyond uncomfortable. The shower has no water pressure and you literally had to run around to get wet. The ice machines were broke, but we found a working one eventually. All in all the worst Holiday inn I've ever stayed at.

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Brian

Nice bar and parking is good.

Self

10/10

Exceptional

22 Jun 2026

MarQuita

I definitely will be staying again. All around the staff was friendly and awesome customer service. My stay felt great and safe.

Family

8/10

Excellent

21 Jun 2026

SCHUYLER

Nice location for tournament Softball as far as distance from field. Roughly 8 minutes from ward 9. Overall clean hotel the managers are hit and miss though one guy absolutely did not have any give on early check-in like at 2pm.. But they have a guy from Florida and he awesome!! He was overly accommodating understanding we had traveled a long way and helped us and was super nice about it. Really good leader and really approachable..
CONS: THE ELEVATOR IS ALWAYS BROKE!! AND THE ONE that does work IS SUPER SLOW!! Like press the button go to your room get your bags and come back type slow... Lolol.. And the outlets on the nightstand are hit and miss with working so bring a plug charger or extra long cables for phones.

Overall I would recommend though

Family_with_children

10/10

Exceptional

21 Jun 2026

John

I’m happy with this stay. Will come again

Self

8/10

Excellent

20 Jun 2026

Russell

I like the size of the room. However our floor was sticky and yukkie in room 300. But we just need to stay the night so we endured.
We will be working in Ball shortly. But Sally won’t stay there anymore

Partner

6/10

Pleasant

19 Jun 2026

Rachel

The room needed a lot of maintenance. There was no soap and the toilet paper holder was about to fall off. The bathroom had quite a bit of mold in it.

Family_with_children

10/10

Exceptional

07 Jun 2026

Teresa

.

10/10

Exceptional

05 Jun 2026

Susan

Bar walking distance

Pet

10/10

Exceptional

16 May 2026

Charles

Bar staff is amazing

Partner

10/10

Exceptional

10 May 2026

jane

Yes, did not have breakfast

Partner

10/10

Exceptional

03 May 2026

heather

The breakfast was nice and hot and ready and the parking was safe

Family

6/10

Pleasant

30 Apr 2026

Melissa

Parking garage is nice. Hotel is clean and conference center is adequate. Only thing is both elevators were not working when I stayed and a convention was in town. Had to go outside to the stairwell which was not convenient in the rain. The food menu could use an update but the wait/bar staff was friendly. All in all, it would have been your typical Holiday Inn if all the elevators would have been working.

The pool area was in serious need of attention at the time of my stay.

Self

4/10

Poor

22 Apr 2026

jenica

Parking was simply, they’re were breakfast options and most of staff were great

Self

10/10

Exceptional

21 Apr 2026

Ali

The ac was not right making allot of noise

Business

10/10

Exceptional

20 Apr 2026

Jason

Parking was a breeze. The staff was friendly and available. The elevator situation? Yikes, but it wouldn't stop me from staying here in the future. Honestly, considering how far we were from anything familiar, this was a good stay.

Family

6/10

Pleasant

17 Apr 2026

Haylee

Hotel was tired. Basic amenities. No pool available for guests. Staff really helpful and friendly

Partner

4/10

Poor

16 Apr 2026

Darius

Great space inside the rooms; they offer a mini refrigerator, a Keurig coffee maker, and a microwave, which is helpful, especially if you are there for several days. Comfortable bed. Hot breakfast at a reasonable price, I enjoyed the cage-free eggs. The front desk staff was pleasant. Ample parking.

Hygiene is poor. The carpet in the hallways and the room is dirty and smelly. There were cockroaches in my room. The rooms could use a thorough cleaning and dusting. There were chip crumbs under the mattress. The shower cubicle flooded because the water was not draining fast enough. The elevator floor was nasty and sticky. Linen and towels are white and clean, just about the only clean things in the room.

Partner

10/10

Exceptional

05 Apr 2026

Brandon

Staff was extremely friendly! The facility itself Ned’s a lot of maintenance done to it

Pet

4/10

Poor

03 Apr 2026

Travis

This is my property of choice when visiting (Alexandria) and I have never had an issue until today. The bathroom conditions are unsatisfactory.. The shower door would not stay closed, the water did not drain properly out of the shower, the toilet did not flush. The lights to the headboard were unplugged and the cords were just thrown underneath the bed.. I had to plug my devices on the other side of the room. I was VERY dissatisfied in my experience.

Partner

2/10

Poor

31 Mar 2026

Miaya

I had to call maintenance every time the toilet needed flushing, standing there in a towel while a stranger works on the toilet. Also had homeless people hanging around the property making it uneasy to move around evening/night hours. Poor communication with staff.

Family_with_children

10/10

Exceptional

24 Mar 2026

Elizabeth

Great stay nice clean room. Parking was a little hectic but doable.

10/10

Exceptional

19 Mar 2026

Yasmei

Clean

Self

6/10

Pleasant

16 Mar 2026

Martha

Ideal location for the golf but the hotel rooms need a major deep cleaning as does their gym.

Breakfast was good enough and the staff was friendly.

Family_with_children

10/10

Exceptional

13 Mar 2026

Iris

N/A

2/10

Poor

07 Mar 2026

Nancy

Only 1 elevator working. Carpet needs cleaning.

Family

10/10

Exceptional

06 Mar 2026

Michael

Clean

8/10

Excellent

09 Feb 2026

Linette

There was a used wash cloth in the corner soap dish of the shower. I also asked clerk at my check out if i could have bottled water. But he said i had to be a member.

10/10

Exceptional

03 Feb 2026

Warren

Cleanliness
Helpful staff
Room plugins

10/10

Exceptional

01 Feb 2026

Richard

The room was spotless and staff friendly. Breakfast bar was tasteful.

Leisure Self

6/10

Pleasant

01 Feb 2026

Shelton

The room was in good condition but I didn't get the room I paid for. I received a king bad in a disability room versus

10/10

Exceptional

27 Jan 2026

Bobbi

Nice people

6/10

Pleasant

19 Jan 2026

Miriam

The bathroom has rust, the property smelled old and humid. They said they clean everyday and my room was only cleaned the first day.

Leisure Self

10/10

Exceptional

18 Jan 2026

larry

Everything was clean and the staff was excellent

10/10

Exceptional

06 Jan 2026

Derrick

GRE

6/10

Pleasant

05 Jan 2026

ARBEN

Noisy rooms smell awful

Business Self

10/10

Exceptional

26 Dec 2025

CORNELL

Great night

8/10

Excellent

21 Dec 2025

Gregory

Clean rooms

4/10

Poor

20 Dec 2025

Jeffrey

Hallway smelled like there was a roof leak the room was ok.

Business

8/10

Excellent

19 Dec 2025

Brandi A

Thanks

Leisure Self

8/10

Excellent

19 Dec 2025

Talia

Everything was good my only complaint is the odor in the hallway walking to the room it has a very strong smell of musk

Self

4/10

Poor

07 Dec 2025

Susie

On arrival room had no towels or shower curtain , they did promptly bring though. The parking was awful, local festival had everyone but hotel guests taking all spots and staff just laughed about it people hanging around lot and no security on site I wont be staying here again and had many times before

Friends_and_family Family

6/10

Pleasant

06 Dec 2025

Cayla

The staff were so nice and friendly, but the rooms are so outdated. My sheet had a stain on it, and the room heater didn't work well. Also, the elevators run slowly, and the only other elevator was broken for three days.

Business Family

2/10

Poor

03 Dec 2025

TRUNG

I booked the room. Paid for it in advanced. But i did not stay because we got stucked in Leesville. I bought insurance just in case we could cancel. Not only i could cancel, hotel refused to refund even though we never stay the night.

Leisure Family

8/10

Excellent

30 Nov 2025

Jedidiah

Clean and convenient

Business

10/10

Exceptional

30 Nov 2025

Janet

Friendly desk clerk. Beautiful lobby!

Friends_and_family Family

8/10

Excellent

28 Nov 2025

Otis

Good service excellent breakfast

Partner

8/10

Excellent

25 Nov 2025

RAYMOND

Room was neat and clean, pristine! Nice modern lobby, honestly was surprised, felt like a Courtyard Marriott

Leisure Friends

6/10

Pleasant

25 Nov 2025

brittany

Parking was convenient

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Connie

Yes, the room was spotless, & the staff was amazing. Especially, Katherine on 2nd shift 3 p.m. & then Eric on 1st shift, was great on the phone.

Business_and_leisure Friends

10/10

Exceptional

16 Nov 2025

Patricia

The front desk so friendly organized and tended to all my needs explained everything perfectly. The room was emasculated so fresh and smelt wonderful. Every staff was cordial and just sweet and very kind

6/10

Pleasant

15 Nov 2025

Richard

Hotel was very tired. In need of renovation. Not too clean. Housekeeping sketchy. Food and bar very skimpy.
Staff very nice

Friends_and_family Family

6/10

Pleasant

12 Nov 2025

Ronny

Needs refurbishing.

Business

8/10

Excellent

11 Nov 2025

Steven

It was a satisfactory stay. Nothing exceptional.

Business Self

8/10

Excellent

10 Nov 2025

Michael

Breakfast cost money here
Parking good

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

Steve

The staff is great, rooms are always clean

Business

8/10

Excellent

26 Oct 2025

Dindo

Out of regular coffee during breakfast

8/10

Excellent

25 Oct 2025

Latonya

The parking area was really full. If u wasn’t there before nightfall you would have to

10/10

Exceptional

24 Oct 2025

Steve

Very friendly staff

Business

2/10

Poor

21 Oct 2025

Leeann

Room smelled like mildew so much so I went and purchased baking soda and put it out in cups. If I wasn’t so busy and barely there, I would have absolutely found a different hotel. Disgusting in the hallway the elevator is disgusting even in the bathroom. It looks so rundown.

Business Self

2/10

Poor

21 Oct 2025

Misty

There were bedbugs in my room. I have experienced additional financial stress dealing with extermination of bedbugs from any areas I have been in hopes of preventing infestation.

6/10

Pleasant

19 Oct 2025

jim

AC stuck on very cold setting.
AC cover off settings loose and unattached.
TV remote didn’t work. Had to be replaced.
Camode seat wouldn’t stay up. Flopped down.

Business

8/10

Excellent

15 Oct 2025

Channing

Overall it was a nice stay.

10/10

Exceptional

13 Oct 2025

Margery

We did not go to the bar

Business Family

8/10

Excellent

10 Oct 2025

LuAnne

Friendly

Business

8/10

Excellent

05 Oct 2025

Lilla

Felt unsafe in surrounding areas. Hallways rugs dirty with stains, smells like cigarettes and mildew . Same thing in the room, just smelt mildew from the carpet , which felt damp because of the humidity.

Business Self

6/10

Pleasant

28 Sep 2025

Felix

Below average stay

The lobby was nice, but the room could use an upgrade. The hotel allowed pets and my room had a faint smell of dog poop. If animals are allowed, there should be no carpet!!

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

Roshaunda

I think everything was great the thing that stood out was the hospitality.

6/10

Pleasant

21 Sep 2025

Brittany

Mildew on the table. Had an awful muggy smell in the rooms. Ironing board broken in one room and didn’t have one in the other room.

Friends_and_family Family

8/10

Excellent

19 Sep 2025

Lilla

Comfortable bed, nice shower , responsive maintenance man

Self

8/10

Excellent

14 Sep 2025

Tanya

Mold we found in room 400 was treated with bleach. The bleach smell was very strong. We asked to be moved to another room and were accommodated. Ceiling in bathroom in room 400 was peeling and had open hanging spots. I have stayed at this hotel before without these issues, so this was disappointing. Staff were accommodating.

Leisure Friends

8/10

Excellent

14 Sep 2025

Aimee

There were many people registering for a confererence in the city and only one elevator working. Also, the hotel advertised on line, a complimentory breakfast which ws not honored. Our room was to be for handicap accessiblity but was not.Our ages are 91 and 85. We could not use a bath tub with no traction on the bottom and no hand rails. It was, however, comfortable and clean.

10/10

Exceptional

12 Sep 2025

Jennifer

It was nice only thing the parking lots was full of white utility trucks parked krissed krossed and we couldn’t park anywhere they had taken all the spots

Leisure Partner

4/10

Poor

09 Sep 2025

Susan

Low expectations met.

Hotel was fine except for the breakfast situation…no staff, no food, no idea. The hotel was booked with a ladies conference and they were not prepared at all.

4/10

Poor

31 Aug 2025

Megan

The pool was closed during our stay. The sign said “closed for maintenance,” but it was completely green, and no one attempted to clean or repair it the entire time we were there. It looks like they simply shut it down for the season, which is fine, but they should not advertise a pool if it’s unusable. It was August, still in the 90s, and we had been looking forward to using it.
The property itself needs a professional deep clean. The halls, elevator, and rooms all had a noticeable odor that seemed to be masked with air freshener, but the only real solution would be carpet cleaning and thorough sanitizing.
Breakfast was also disappointing. At over $14 per person after tax, I expected a higher-quality spread. Instead, it was the same basic options many hotels include for free—powdered eggs, grits, and a few standard items—with no waffle maker or other upgrades.
Finally, the check-in experience was uncomfortable. Several staff members were sitting in the lobby having a loud conversation about drug use and addiction. Regardless of whether they were off the clock, that type of discussion in front of guests is unprofessional and off-putting.

Leisure Partner

8/10

Excellent

30 Aug 2025

Janice

I liked the location of the property. It was easy to go where I needed to go since it was downtown. The one thmg I did not like was the $14.95 for breakfast, which meant I had to leave the property for meals.

Leisure

4/10

Poor

24 Aug 2025

Robert

Room was dirty, 1 elevator out of service, ice machine broken and water on the floor.
Excellent Breakfast and Patricia and all the employees were kind and considerate. Electric doors jammed. Repairs and maintenance poor

8/10

Excellent

23 Aug 2025

Chelsea

💖

Business_and_leisure Family

10/10

Exceptional

15 Aug 2025

Jacqueline

Heart of downtown Alexandria; great location on the red river ! The amenities are excellent in this area of downtown. Highly recommend this location for business or pleasure!!

Business_and_leisure Self

10/10

Exceptional

11 Aug 2025

Kimberly

Great stay

Everything was great. The staff was friendly and accommodating and the food from the restaurant was very good.

10/10

Exceptional

04 Aug 2025

Daniel

The lobby area was spacious and convenient. The hotel is close to local attractions and easy parking. One of our guest an elderly woman tripped in the bathroom and skinned her knee. The hotel did not have a first aid kit and I had to go to Walgreens nearby to get bandages/large band aid and anticeptic spray. The bathroom door came off the track about half way closed and would not move. Also the toilet seat would not stay up. One male, two females,that's a problem.

Business Family

4/10

Poor

26 Jul 2025

Colleen

No pool, not a real restaurant, loud ac

We chose this hotel because it seemed like the best choice in the area. It’s a little run down but that would be ok except the pool was closed. I came here with my daughter after dropping my son at camp with the idea of hanging out together at the pool for the evening On check in I was told the pool was closed because it rained yesterday and it needed to be cleaned. It rains everyday so if that’s the case it will never be open. Too late to cancel. Later I looked at some reviews on a couple of different sites and found people complaining about the pool closure since the beginning of July. So the whole rain excuse is a lie. The pool is just closed. Also the “restaurant” is just a sandwich shop. This hotel is falsely advertising their amenities and I definitely would not have stayed here had I known of the pool closure and restaurant. Also the AC unit in the room is obnoxiously loud

Friends_and_family Family

6/10

Pleasant

24 Jul 2025

Patricia

When I was walking into the hotel the entrance was covered in some type of liquid. When I entered the lobby the floor was filthy. It looked like it had not been mopped in ages. When I left in the morning broken glass was allover the outside entrance. The staff was friendly.

10/10

Exceptional

23 Jul 2025

Tracy

Comfortable, clean room. Very quiet.

Leisure Pet

10/10

Exceptional

16 Jul 2025

Cristi

Nice staff, clean.

Business