Name: Biwako Hanakaido
Address: 1-1-3 Ogoto, Shiga, JP

10/10

Exceptional

10 Jun 2026

Alex

The staff were very accomodating and communicative. They truly seemed to care that we understood everything about our stay, especially as foreigners who are here to learn.

Family

10/10

Exceptional

24 Mar 2026

Karisa

Only stayed for 1 day. Not sure if there were sops nearby. The view was a beautiful lake view

10/10

Exceptional

28 Jan 2026

Norman

Great service from the staff right from the lobby and throughout our stay. The room is very spacious, comfortable and the in room Onsen is fantastic

Partner

10/10

Exceptional

15 Jan 2026

HOK

Amazing

10/10

Exceptional

23 Dec 2025

maria

2nd stay and still consistent with delicious food, friendly staff, calm and relaxing environment perfect for quiet getaway. Will come back again!

Leisure Self

10/10

Exceptional

08 Dec 2025

Marlon

Balcony was great and entire room was super clean, great staff as well.

8/10

Excellent

29 Nov 2025

Alice

Most memorable stay of our trip. There’s a shuttle service from the station which was very helpful and makes commute easy. All the staff was very attentive and knowledgeable. The private onsen in the room was lovely. Kaiseki dinner and Japanese breakfast were excellent. We had a very lovely stay here and would highly recommend.

Leisure Family

10/10

Exceptional

01 Jun 2025

Lon Lee

This charming onsen hotel by Lake Biwako offers a spacious, pristine room with an open-air onsen bath. Both dinner and breakfast were delectable. The staff were friendly and attentive, making our stay truly unforgettable.

Leisure Partner

10/10

Exceptional

28 Apr 2025

Andrew

The stay here was wonderful. The staff were amazing, the dining experience was perfect. Would recommend for anyone that wants a quiet onsen off the main travel path.

Leisure Friends

10/10

Exceptional

23 Mar 2025

Renato

Great Ryokan - impecable

Leisure Family

10/10

Exceptional

01 Jan 2025

Tamela

Loved having a drawer of kimonos to choose from to wear for our stay! The room was wonderful and we saw the beautiful sunrise from our bed. It was really a special experience. The private bath on our balcony was so nice and relaxing. The staff is super, very well trained and attentive. They make you feel special from the moment you walk in with a snack and a drink. We purchased some quality souvenirs from the gift shop. The half board is a grand experience. The onsens are unforgettable. I went early and had the whole place to myself.

Leisure Partner

10/10

Exceptional

09 Dec 2024

CHAN THONG

amazing

Partner

10/10

Exceptional

14 Nov 2024

Ivan

Epitome of relaxation. The perfect ryokan

We stayed for just one night to expierence the best this ryokan had to offer and man did it exceed all our expectations. To truly know, book one of their 4 suites. The #500 rooms. Massive rooms with authentic tatami mats, personal and private onsen that is open air facing the beautiful lake, out of this world seasonal dinner/breakfast course. The area is secluded enough to be quiet but not far from the local town. Cute and quaint souvenir shop. Oh and the bidet toilet is the best we've ever seen. Lastly, the staff is extremely accommodating, friendly, and helpful. They know english very well too. They have a shuttle that does pick up and drop off from Ogotoonsen Station so skip the taxi and call the resort when you get there. If you have cell service there is a free cell phone that you can use to call the resort. Theres also a guide of numbers for all the resorts in the area. To wrap up, book a night at this ryokan you will not regret treating yourself to a time of lavish luxury.

Partner

10/10

Exceptional

13 Nov 2024

Asher

everything was amazing from the room, to the onsen, the food, the staff and the service. there is a free mobile phone in ogoto onsen station which you can use to call the different onsen hotels nearby and they will send a shuttle to come pick you up :)

Leisure Partner

10/10

Exceptional

08 Nov 2024

Nicholas

This Onsen was incredible. The staff was very polite and helpful. The rooms were spacious and traditional, a had yukata for us to wear around the hotel. We had a private bath that was beautiful and very relaxing. The meal they prepared for us was very elegant and delicious. Beware that it is very seafood heavy (my wife isn’t a huge seafood fan). There is a bit of a language barrier, but it didn’t keep us from communicating (google translate helped a few times). Overall a great experience in a less crowded and beautiful area of Kyoto that was fairly easy to access

Leisure

10/10

Exceptional

06 Nov 2024

Makana

Biwako Hanakaido was/is amazing. The staff are very friendly and service is top tier. I really can’t say much about this place other than it was amazing. I would do it again on my next trip. The dinner set was amazing and so was the breakfast.

Partner

10/10

Exceptional

29 Oct 2024

Amelia

The beef sashimi was the BEST thing we had our entire time in Japan. The traditional food were also very good while still having options for those who wanted more modern meals

Friends_and_family Friends

10/10

Exceptional

25 Sep 2024

Alejandro

The staff was extremely friendly, and they were also professional and clear about the guidelines for the onsen and dinner expectations. The food was incredible, the private bath was soothing. And the area is wonderful. Lake Biwa is a special place.

Partner

10/10

Exceptional

07 Sep 2024

Teddy

Top notch ryokan, highly recommended.
Stayed in a Japanese style room, including 2 meals per day, and with shuttle service from the ryokan to the train station.
Includes an onsen and massage service as well.
The room was very spacious, clean and comfortable.
The meals delicious.
The staff extremely friendly and helpful.
Very nice experience while in Kyoto.

Leisure Self

10/10

Exceptional

24 Jul 2024

Alexander

The staff and private onsen were top-notch, no comparison. The meal provided was interesting. We were hoping that there was a way to change our first night’s meal choice prior to our stay instead of the business defaulting to the traditional Japanese meal on the first night of our stay. After messaging on Expedia, they would not let us change the meal. Other than that, the service provided by the staff is second to none and we wouldn’t trade our stay with Biwako Hanakaido for anything.

Leisure Partner

10/10

Exceptional

03 Jul 2024

Claire

This beautiful, well-run hotel makes you feel very special. We were greeted warmly on arrival, given peach tea and walked through the hotel’s spa protocol. Since they are currently doing work on parts of the spa (this was no problem, and there was no noise).

The onsite onsen is absolutely beautiful— a deep pond in a (part) bamboo forest, relaxing and piping hot.

The dinner and breakfast are extravagant, delicious, and gorgeously presented.

The staff is so very kind and gracious. They go far out of their way to make you feel at home. We speak no Japanese except “good morning” and the staff spoke enough English to help us in every way.

This was my first trip ever to Japan, let alone an onsen, and this hotel made it a delightful experience!

Leisure Family

10/10

Exceptional

19 Apr 2024

Anna

The shuttle to pickup/drop off to and from Ogoto Onsen Station was great; otherwise, it would be a 10 minutes walk with luggage! Our tatami room was very traditional and offered a great view of the lake. Only downside is no blackout curtain so the room is nice and BRIGHT at 6 o'clock in the morning! The 10-course (I think) dinner was interesting and filling; it took us 2 1/2 hours to finish. One note though, the massage was not very pleasant but then again, the appointment was 10pm so I wasn't expecting a great masseuse at that time. Overall, it was a very pleasant experience.

Leisure Friends

10/10

Exceptional

10 Apr 2024

Baoying

This is a small onsen ryokan with limited amenities, compared to other ones we stayed before. The front desk staffs are very friendly and professional. The check in process was amazing! We were seated at the cafe enjoying tea and sweets while the staff explained the info to us. We were staying in the Nakagawa special room on the premium floor. Although the room is a bit small, the Nakagawa wooden furnitures/decorations are so unique and beautiful. The room has an open air onsen bath so we don’t have to go to the public one. However, the view is quite far from the lake and it’s not much to see. We had our dinners at the Japanese private dinning room overlooking the beautiful zen garden. Food was good and service was amazing. The lobby cafe offers really tasty cakes, which it’s a must-have. We also tried the massage, which was surprisingly good! Overall, We had a very good time staying in this onsen Ryokan.

Leisure Family_with_children

10/10

Exceptional

31 Mar 2024

Chen-Wei

Hotel is nice and clean.

Two included meals are authentic and delicious, and they provided different sets (both breakfast and dinner) in our two days stay.

Service is outstanding. All their staffs are kind, patient, and get problems solved. I couldn’t find better service anywhere else.

Leisure Family

10/10

Exceptional

31 Mar 2024

Benjamin

Staff were very friendly and helpful. Everything was very comfortable and food was delicious. Baths are very nice and view of the lake is lovely. Would do again in the future

Leisure Partner

8/10

Excellent

16 Mar 2024

Peter

Beautiful garden by restaurant

Leisure Partner

10/10

Exceptional

13 Mar 2024

Hien

We loved the Japanese authenic culture and service from time of arrival to room decoration. Best of all the yukata , dinning a d breakfasts with authentic Japanese dishes.

The staff and hospitality are exceptional!!!

Leisure Family

10/10

Exceptional

13 Feb 2024

Jae

Warm welcoming and great staffs

Leisure Family

8/10

Excellent

12 Oct 2023

Jillian

One night in Western style room

The staff were lovely. We paid for private onsen with a massage after, highly recommend.
Dinner was fun and tasty, beautiful presentation.
Views from the room were stunning, the open air bath photos are a bit misleading, it's VERY small and deep so no view can be appreciated from the tub.
The bed was ok, certainly more comfortable than a mat (I presume) but the pillows were atrocious, I suppose they are traditional with the buckwheat filling but made for a rough sleep.
Loved hanging out in the robes and was a great last night in Japan for my partner and I

Partner

10/10

Exceptional

03 Apr 2023

Yichun

Wonderful meals and Owen

Leisure Family_with_children

10/10

Exceptional

19 Mar 2023

TIANYIN

The in-door hot spring is absolutely 10 out of 10.

Leisure Family

10/10

Exceptional

17 Feb 2023

Esther

Very friendly staff! Was a happy stay!

Leisure Friends

8/10

Excellent

26 Nov 2022

Teresa

Staff was very helpful

Leisure Family

10/10

Exceptional

03 Apr 2019

Verified traveler

It is a beautiful resort, with an aged but quaint look and feel. There is a private spa which can be booked so your group of friends can share a bath. Food is very exquisite, and traditional Japanese ryokan style.

Leisure Partner

8/10

Excellent

28 Jan 2019

Olivia

Nice stay

Great stay, staff was extremely friendly. The place itself is dated but they are renovating. Highly recommend the private onsen

Partner

10/10

Exceptional

31 Dec 2018

Tzu-Chi

Excellent service!!

Top service and room facilities for an Onsen hotel. The breakfast and dinner were delicious. We tried both of their private and public Onsen and they were both good. The hotel even ring me from Japan to confirm my arrival time at the train station so they can arrange a shuttle bus for pickup.

Family

10/10

Exceptional

27 Nov 2018

Verified traveler

Love this place!

It was amazing! It was my first time at a ryokan and it was better than anything I have ever imagined. Attentative staff, tons of services (karaoke included) and just the perfect atmosphere. Can't wait to come back!

Partner

10/10

Exceptional

15 Nov 2018

Cheok Kuan

Quiet location and good service

We were on the way from Kansai to Kanazawa and spent a night in this hotel. It is in a quiet location with good setting. Plenty of parking space.

The staffs are very welcoming. The room is clean and spotless. There are two public bath areas which are swapped for men and ladies everyday so we can have a feel in both areas.

The breakfast and dinner are good and satisfying. Would recommend this hotel when traveling in this area.

Partner

6/10

Pleasant

14 Nov 2018

Verified traveler

A mix of highs and lows

The staff was so kind and spoke amazing English. Our traditional room had a great view of the lake and an open air bath. Honestly I found the floor mat beds to be uncomfortable. The yukata was a cool experience though.

The Onsen baths were nice, though we struggled a bit to fully relax because it there are a lot of rules and customs involved, like washing yourself beforehand in the little stalls, where to put your towel, etc. Even though we read up a bunch, it was still a bit stressful to make sure we weren’t doing anything wrong. The hot springs water is so hot you can’t really stay long. We did enjoy a private bath in the late evening before going to bed. Perhaps starting in the private bath would’ve helped us feel more at ease in the public.

I’m a bit surprised so many people have said the food was amazing. While beautifully presented, the Kaiseki meal was so far out of our Western palate comfort zone, we honestly could barely eat half of it. And we were so afraid to be rude by not eating the meal, so it was again quite stressful. I had selected the Omi beef meal option because my husband doesn’t really like fish. I didn’t realize that the rest of the courses would be fish. We probably should have told them before, but we didn’t know. We skipped breakfast because we were so scared off by the dinner. If you’re not adventurous, I would recommend skipping the Kaiseki meal and eating at the other restaurant that is more western-friendly. Or maybe worry less than we did.

Partner

10/10

Exceptional

14 Oct 2018

Verified traveler

Great place

The staff are friendly and sincere

Family

10/10

Exceptional

11 Oct 2018

Verified traveler

Ichiban great! Japanese respectfully...
Love it!
Thank y

10/10

Exceptional

24 Sep 2018

Jennie

Very nice ryokan with great service. The omi beef meal is very good. We really enjoy the stay there.

10/10

Exceptional

08 Sep 2018

Verified traveler

Relaxing experience. Very friendly staff. Lake views.

10/10

Exceptional

26 Aug 2018

Verified traveler

Amazing.

Loved!! Beautiful ryokan with amazing food. We were very impressed with the 10 course dinner. Daughter has food allergies and ryokan was able to totally accommodate her. Room is a traditional Japanese room.Onsens were gorgeous. After our dinner we used one of their karaoke rooms. The staff speak beautiful English. Hotel picked us up from the train station and served us tea upon our arrival. Lovely Japanese breakfast.

Family

8/10

Excellent

31 Jul 2018

Mr.Yong

Traditional Ryokan

Traditional room giving a feel of Japanese ryokan living. Food amazing not all to our western tastes but beautifully presented. Free use of hot spa baths

10/10

Exceptional

20 May 2018

Verified traveler

Amazing, caring and friendly staff

My wife and I loved our one night stay here. The dinner was fabulous and the onsen bath was amazing. (Definitely reserve time in the private onsen)! At least, everything was great until 2AM, when my wife unfortunately developed an urgent medical issue. This was in no way the fault of the hotel, just a random thing that happened, but they went above and beyond to take care of us. I had to wake some people up in the night, but they did what they could to help until it was clear that we needed to visit an ER, and they then helped us get to the hospital in Otsu. Everything turned out ok, but we are grateful to the staff for treating us as more than just guests. Not sure when we will come back to Japan next, but we will definitely try to include another stop here.

10/10

Exceptional

12 May 2018

Jasmine

An experience of a lifetime

It was a wonderful experience for both my husband and I as we were on our honeymoon. We were greeted with polite and helpful staff. We had wonderful dinner and breakfast meals and was explained on the ingredients in our food. It was amazing to experience the Onsen and it was nicely equipped. We took the room with an open air bathroom and it was wonderful to gaze at the night stars and sakura blooms while soaking I'm a hot wooden bathtub. The futons and pillows enabled us to have a good dreamless sleep that we haven't had in a long while. It was a wonderful place to be for a honeymoon

Partner

10/10

Exceptional

30 Dec 2017

Mei

Highly Recommended

This place is divine. An unforgetable experience for me and my family. The room is very clean and the staff members are all nice and friendly. The food was amazing. Everything in here is highly recommended.

10/10

Exceptional

10 Apr 2017

Verified traveler

Amazing Japanese experience

I loved it. A very traditional Japanese experience on a gorgeous lake. The staff was amazing and the food was great.

Partner

10/10

Exceptional

08 Apr 2017

Doug

Top One Percent

We are retired age Americans traveling by ourselves staying in a Japanese Hotel. From the moment we arrived we were made to feel welcome. Any time we were uncertain of local custom or best practice, the staff was there to assist. As several had studied in the US, they definitely had sufficient English for us. By day 2 the staff was greeting us with Mr & Mrs J... At the end of our stay, the staff posed for pictures with us.

The food was outstanding -- best we've had in any of over a dozen hotels we've visited in Japan -- and if we knew any of the names, we would pass then along. Our room was large and comfortable and included a private onsen style bath and views of cherry blossoms and Lake Biwa.

We used this hotel for 10 nights as a base from which to explore Kyoto. The quiet property was a 20 minute walk from the train station [they will take you by shuttle bus if you prefer] plus a 20 minute train ride [runs every 15 minutes]. There is also one really good temple with excellent cherry blossoms nearby in Otsu.

Now, we are at a different hotel on the other side of Kyoto. In this new place we feel like we are processed in and out by number [236 if you must know].

8/10

Excellent

25 Nov 2016

Stephen

nice onsen getaway. food is so-so

everything was good except maybe the food. the food could have been better, but i guess you are going there for the onsen. also the waiter that served us the food had a little body order which added to the experience negatively. but overall the onsen is very nice and the service is excellent.

Partner

8/10

Excellent

09 Apr 2015

Vincent

weekend in Kyoto

the commute to Kyoto by train is easy. the staff is good. the choice for breakfast is limited (mainly Japanese).
highly recommend the place.

10/10

Exceptional

13 Jul 2026

MASUMI

心のこもったおもてなしをしていただき、とても気持ちよく滞在させていただきました。
温泉も気持ちよく、お料理もおいしく、大満足です。

Family

10/10

Exceptional

30 Jun 2026

里美

料理の味が良く、メニューも量もちょうど良かった。
特に朝食はメニュー豊富で満足でした。
ホテルの規模も大きすぎない所が好きなので、館内で過ごしやすかったです。

Family

10/10

Exceptional

16 May 2026

Michitsugu

全てのおいて、大変満足です。
スタッフも大変丁寧で優しかったです。

Family

6/10

Pleasant

16 May 2026

Wing Cheong

已經係第二次去雄琴溫泉，花街道第一次住，今次住5/F 附半露天溫泉房，房間冷怎機嘈音較大，裝修亦破舊，晚餐、早餐盥與湯XX比較算係失色……感覺付出與期望有頗大落差……
唯一讚賞：酒店服務員親切！

Friends_and_family Family

10/10

Exceptional

06 May 2026

Sadaaki

料理が抜群に美味しい。使っている米から違うことが分かります。料理長の腕がよいと思います。他の温泉宿とは全然違うと思いました。

8/10

Excellent

01 May 2026

kazushi

浴衣が加齢臭があり交換してもらった。

8/10

Excellent

28 Apr 2026

Majlis

Perinteinen japanilainen kylpylähotelli, jossa voit hypätä mukaan japanilaiseen kulttuuriin. Palvelu loistavaa, ruoka perijapanilaista ja huone täysin sisustettu japanilaisittain. Tatamilla nukkuminen oli hauskaa. Kokemus oli täydellinen!

Partner

8/10

Excellent

18 Apr 2026

しゅうじ

チェックインからチェックアウトまでとても素敵な時間を過ごすことができました。
大満足です。

Friends

8/10

Excellent

16 Apr 2026

Kam Hung

這間溫泉旅館入口比較隱蔽，經過一段上坡路後才到達旅館大門，感覺像去了另一個世界，讓住客能沉浸在度假的氛圍。另館內停車位置充足。

到達後職員馬上帶領我們到館內的cafe並附上茶點，待完成入住手續後，便帶我們上去房間。房間大體上整潔，窗外能看到旅館大門的櫻花樹和琵琶湖的景色。桌子上有中英指南教住客穿浴衣的方法，另還特意附上紙鶴歡迎入住。

晚上用餐時間大部分住客都會在地下大堂的餐廳用膳，若果是連續入住的住客，還有機會到館內另一間餐廳中的個室用膳。大堂另有cafe和禮品店，所以氣氛會很熱鬧，接著便準備享用溫泉。

溫泉位於旅館二樓，與宴會廳和自動販賣機是同一樓層。所以晚餐後二樓亦會十分熱鬧。去浸溫泉首先會在浴場門外脫鞋放到櫃上，然後在便利貼上寫上姓名並貼在鞋上。我比較推薦ばんからの湯 / ひだまりの湯，景觀會較開揚，有較多露天空間。

職員大多都很有禮，到達和離開時都會出門迎接和歡送客人，還特意為我們拍照。可是有個身材稍胖的男性日本職員態度一般。另外為我們辦理入住手續的是一位外籍樣貌的女職員。雖然日文流利，不過在這間溫泉老店內就顯得很奇怪。可能由於近年日本少子化問題嚴重，溫泉旅館的職員新舊交替出現斷層也是無可奈何。

Family

10/10

Exceptional

06 Apr 2026

PARK

일단 온천 물이 너무 좋고, 고객 응대 서비스 등 다 좋습니다.
숙소 내부는 생각외로 넓고, 주변은 한적 합니다.(근처 편의점은 도보 10분 정도) 관광&쇼핑이 아닌 쉼 비율이 높은 여행이시면 매우 추천합니다.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Shun

旅館の窓から朝日が見えます。湖畔に反射してとてもきれいです。夕食も朝食も上品でとても美味しかったです。スタッフの皆さんも感じ良くて快適に過ごせました。

Family

10/10

Exceptional

11 Mar 2026

RYOKO

客室数が少ないので温泉や食堂が広々と使えて快適でした。

Family

8/10

Excellent

13 Dec 2025

Alfred

房間略舊，但清潔舒適。服務和早、晚餐都很好。

10/10

Exceptional

25 Nov 2025

CHIENYU

很舒適的溫泉旅館

Friends_and_family Friends

10/10

Exceptional

18 Nov 2025

KAYOKO

お食事が、良かったです。夜も朝もたっぷりで堪能しました。
お食事スタッフの対応も、とてもきもちよかったです。

Leisure Friends

10/10

Exceptional

27 Sep 2025

chiaki

お部屋のお風呂からの景色はとても良く、お部屋も清潔で快適に過ごせました。夕飯も美味しく、お酒がすすんでしまいました。

Leisure Family

10/10

Exceptional

21 Aug 2025

KIM

快適に過ごせる

Leisure Family

10/10

Exceptional

09 Jul 2025

Verified traveler

びわ湖花街道に宿泊しました。

お料理が大変美味しくて豪華でした。
近江牛のステーキ、すき焼き、鮎の塩焼き、お刺身など盛り沢山で食べきれないほどでした。

朝食は、新鮮な卵で卵がけご飯をいただいたり、茶粥も有り、湯豆腐、カレイの一夜干しなど豪華で美味しくて大満足でした。

友人が昔から泊まりたいと希望していたので付き合って宿泊しましたが接客、清潔度、温泉、部屋の広さなど　文句無しのホテルでした。

10/10

Exceptional

14 Jun 2025

Michitsugu

静かで落ち着けるホテルです。くつろげて、また泊まりに行きたいです。

Leisure Family_with_children

10/10

Exceptional

06 Feb 2025

Porsche

Excellent service

Excellent service with hostess, wonderful dinner set with Chef.

Friends_and_family Family

8/10

Excellent

17 Nov 2024

Verified traveler

環境寧靜的住宿體驗

環境清靜，服務滿意的體驗；值得推介的住宿👍

Friends_and_family Family

8/10

Excellent

02 Nov 2024

Akira

布団が薄く今一つ

8/10

Excellent

14 Sep 2024

??

プレゼント様に売店でコップを買ったのですが、専用の箱が無く困っていると店舗にあった他の物の箱を探して下さり、綺麗に紐でデコレーションまでして頂けました。
もっと感動した事は、チェックアウト後に昨日のスタッフさんが声を掛けて下さり、自前のドライフラワーで昨日の箱を更に素晴らしくデコレーションしてくれた事です✨
ホスピタリティ溢れる、お客さんに寄り添ったサービスの出来るスタッフさんがいらっしゃいます！！
次の日の旅がとても充実した気分で初められました！

10/10

Exceptional

09 Sep 2024

??

いろいろお世話になりました

Leisure Self

6/10

Pleasant

10 Aug 2024

かつこ

シャワーの水圧が弱い

Leisure Family

10/10

Exceptional

05 Aug 2024

TAI IOK

Like

Leisure Family

10/10

Exceptional

30 Jul 2024

KAYOKO

朝夕のご飯、めちゃくちゃ美味しかったです♪

10/10

Exceptional

09 May 2024

Ken

Great experience of a traditional ryokan. Super friendly staff, and a kids friendly place. As a foreigner you have to be prepared to eat fish and miso soup with tofu for breakfast.

Friends_and_family Family

10/10

Exceptional

11 Apr 2024

??

깨끗하고 넓은 실내에 꿀잠자기 좋은 포근하고 푹신한 침구덕에 제대로 힐링하고 욌습니다. 온천도 기가 막히게 좋고 네벌이나 유카타를 준비해주셔서 갈아입는 재미도 있었습니다. 직원분들 다들 너무 친절 하셨지만 아쉽게도 처음에 호텔을 안내해주시는 직원 한분만 영어를 쓰시고, 다른 직원분은 영어를 사용하지 않으셔서 코스형태로 나오는 석식이나 조식을 제공받을때 음식에 대한 설명을 못받아 아쉬웠습니다 ㅠ 이부분은 영어로 된 메뉴판을 준비해주시면 개선되지 않을까 생각합니다
하지만 이건 이 호텔의 수많은 장점들중 억지로 뽑아낸 아주작은 불편함일 뿐입니다!
가격대가 있는 편이지만 다음에 또 오고토온센에 간다면 이곳에 묵을예정입니다!

Leisure Family

10/10

Exceptional

04 Apr 2024

Billy

豪華服務，I love it

Leisure Friends

10/10

Exceptional

02 Apr 2024

Verified traveler

環境優美！住宿舒適！食物質素好！服務一流

Friends_and_family Friends

10/10

Exceptional

24 Mar 2024

たかみ

食事も美味しいしお腹いっぱいになりました
朝はバイキング形式の方がいいかなと思いました
でも申し分なかったぐらいの旅館でした

Leisure Family

10/10

Exceptional

14 Mar 2024

NAOMI

家族5人で息子の卒業と就職祝いで利用させて頂きました。
スタッフの方々の接客がとても気持ち良かったです。
特に夕食を担当して頂いた仲居さんの食事の一品一品の説明も丁寧でしたし、観光先での話も聞いて下さりとても話しやすかったです。
そしてお料理の味はすべて美味で量も丁度よかったです。
温泉は夜朝と2回入りましたがゆっくりできてとても癒やされました。
朝食のおかずは種類が豊富で、家族皆ご飯のおかわりをしました！
本当に美味しかったです。
後お部屋にお湯も沸かして頂いていたのでお茶だけでなくコーヒーもあればよかったなと思いました。

Leisure Family

10/10

Exceptional

10 Mar 2024

さとる

温泉が良かった。

Leisure Family

10/10

Exceptional

09 Mar 2024

カズヨ

食事が美味しかったです

10/10

Exceptional

11 Feb 2024

Grace

Very nice

Very nice

10/10

Exceptional

02 Jan 2024

Verified traveler

Memorable stay

Just 40 mins away from osaka by train. Very convenient. Food was exceptional at the two nights Kaiseki course we had. The soba resto at the hotel is also a most try. Noodles were prepared by the owner w limited portion everyday so must book. A little bit disappointed with the open air bath in the room as it’s a bit small

Friends_and_family Family

10/10

Exceptional

28 Nov 2023

Yee fun

酒店整體不錯，有不同國藉的服務員，提供不同語言作溝通。食物與環境都非常滿意。
唯獨酒店四周沒有甚麼特式店舖，沒有溫泉街的環境

Leisure Friends

10/10

Exceptional

06 Sep 2023

Verified traveler

一定會推薦和再去住

比預期的好，有welcome drink, 簡介完才入住，員工十分友善和盡心解決我們的查詢，有外籍員工可以用英語溝通，地方明顯有翻新過，有四個浴池兩天對調可用，食物很好和精緻，服務一流，賓至如歸

Friends_and_family Family

10/10

Exceptional

22 Aug 2023

Rita

the staffs are very helpful, can speak fluent English.
the room is clean and nice
the omi beef is yummy.

great experience

Leisure Family_with_children

8/10

Excellent

13 Jan 2023

tsuyoshi

家族で琵琶湖バレイに行き宿泊しました。スタッフの方も丁寧で部屋も清潔で景色も良く食事もおいしかったです。星マイナス1は、お風呂は男女が日によって交互に変わるのですが広い風呂のときのサウナが水風呂がなく掛け水だけでサウナ好きにとっては残念でした。後、個人的には高級羽毛ふとんは苦手でとても暖かくなりますが私は暑くて寝苦しくなるので、、基本はすばらしい宿でした。。

Leisure Family_with_children

10/10

Exceptional

29 Oct 2022

フミコ

お風呂が少しぬりかった露天風呂はちょうど良い温度でした。
お風呂は綺麗にされてて気持ち良かった。
食事も美味しかったです。

Leisure

8/10

Excellent

14 Aug 2022

Yuna

ウェルカムドリンクが美味しかった

Leisure Friends

4/10

Poor

25 Apr 2022

Verified traveler

上階の音が
まともにきました。
リラックスできず残念でした

Friends_and_family Family

8/10

Excellent

26 Feb 2022

ハツミ

素晴らしいおもてなしをありがとうございました。夕食朝食共に満足しましたが、和食が続く中で朝食にコーヒーがあればと思いました。仕事のミーティングで主に京都の旅館に宿泊する事が多いのですが、朝食にコーヒーが付いていて当たり前だったので少し驚きました。和・洋食問わず、食後にコーヒーを飲まれる方が多いと思います。

Business Partner

10/10

Exceptional

25 Feb 2022

Verified traveler

食事が素晴らしかった

10/10

Exceptional

02 Dec 2021

Verified traveler

気持ちよく過ごせる宿

部屋からびわ湖の眺望が良かった。
部屋の露天風呂が広くてゆったり出来た。