BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
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8.6/10Excellent108 Reviews
Cleanliness8.6/10 8.6
Service9.2/10 9.2
Comfort8.6/10 8.6
Condition8.4/10 8.4
Neighborhood8.0/10 8.0
Amenities8.4/10 8.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Biwako Grand Hotel
Located on the shores of Lake Biwa, this hotel offers stunning views and a convenient location just 20 minutes from Kyoto Station by JR and 50 minutes from Osaka Station. It can accommodate 1, 000 guests and features a conference hall with the same capacity.
Guests can enjoy a grand open-air bath overlooking Lake Biwa and another bath nestled within a serene Japanese garden. It's an ideal base for exploring both Kyoto and the scenic beauty of Lake Biwa.
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With a stay at Biwako Grand Hotel in Otsu (Ogoto), you'll be a 1-minute drive from Lake Biwa and 6 minutes from Hiyoshi Taisha Shrine. This ryokan is 11.4 mi (18.3 km) from Biwako Valley Ski Resort and 13.7 mi (22 km) from Kawaramachi Street.
Make yourself at home in one of the 182 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and slippers. Conveniences include phones, as well as desks and electric kettles.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. A train station pick-up service is provided at no charge, and free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Entertainment
Smoking areas
Business facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
10:00 PM
Check-out until
10:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Unicode Support true
Professional property host/manager
Pets not allowed
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
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Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: JPY 150.0 per stay
- A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.
We have included all charges provided to us by the property.
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You need to know
- Reservations are required for private bath/onsen. Reservations can be made by contacting the ryokan prior to arrival, using the contact information on the booking confirmation.
- Up to 3 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- A car is not required for transportation to and from this property.
- Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
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Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve access to the public bathing facility
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
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Minimal age
18
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Optional fees
- Futon bed fee: JPY 5000 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Japanese
Nearby attractions
Lake Biwa
0.1 km / 0.1 mi
Ogoto Onsen
0.4 km / 0.2 mi
Hiyoshi Taisha Shrine
4.5 km / 2.8 mi
Hiei-zan & Enryaku-ji
6.2 km / 3.8 mi
Lake Biwa Bridge
6.3 km / 3.9 mi
Pieri Moriyama Mall
8.2 km / 5.1 mi
Sagawa Art Museum
8.7 km / 5.4 mi
Biwako Otsukan
9.3 km / 5.8 mi
Lake Biwa Canal
9.7 km / 6 mi
Mii-dera
10.3 km / 6.4 mi
Otsu Port
11.4 km / 7.1 mi
Biwako Hall
12.5 km / 7.7 mi
Lake Biwa Museum
14.3 km / 8.9 mi
Enryakuji Temple
15.3 km / 9.5 mi
Mount Hiei
17.3 km / 10.7 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
- Wheelchair-accessible
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fi
- Laundry service
- Air conditioning in public areas
- Hotel safe
- Lift accessExtra charge
- Shop
Show 11 more facilities & services
- Garden
- Luggage room
- Clothes dryer
- Restaurant
- Conference room
- Meeting room: 1
- Indoor freshwater pool: 1
- TV lounge
- Game room
- Sauna
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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Room JAPANESE ROOM NON SMOKINGRoom • JAPANESE ROOM NON SMOKINGROO.JE-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- JAPANESE ROOM NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBiwako Grand Hotel
Room JAPANESE ROOM NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- JAPANESE ROOM NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: ROO.JE-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room NON SMOKINGRoom • NON SMOKINGROO.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBiwako Grand Hotel
Room NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: ROO.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room JAPANESE ROOM WITH VIEWSRoom • JAPANESE ROOM WITH VIEWSROO.JE-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- JAPANESE ROOM WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBiwako Grand Hotel
Room JAPANESE ROOM WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- JAPANESE ROOM WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.JE-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN LUXURYTWIN • LUXURYTWN.LX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBiwako Grand Hotel
TWIN LUXURY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: TWN.LX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room JAPANESE ROOMRoom • JAPANESE ROOMROO.JE
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- JAPANESE ROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBiwako Grand Hotel
Room JAPANESE ROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- JAPANESE ROOM
Adult and child limits apply within the room's total guest limit.
Room code: ROO.JE
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin JAPANESE ROOM NON SMOKINGDouble or Twin • JAPANESE ROOM NON SMOKINGDBT.JE-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- JAPANESE ROOM NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBiwako Grand Hotel
Double or Twin JAPANESE ROOM NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- JAPANESE ROOM NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBT.JE-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBiwako Grand Hotel
TWIN NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: TWN.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room JAPANESE ROOM WITH SHARED BATHROOMRoom • JAPANESE ROOM WITH SHARED BATHROOMROO.JE-FH
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- JAPANESE ROOM WITH SHARED BATHROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBiwako Grand Hotel
Room JAPANESE ROOM WITH SHARED BATHROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- JAPANESE ROOM WITH SHARED BATHROOM
Adult and child limits apply within the room's total guest limit.
Room code: ROO.JE-FH
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room SEMIDOUBLE NON SMOKINGRoom • SEMIDOUBLE NON SMOKINGROO.SD-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SEMIDOUBLE NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBiwako Grand Hotel
Room SEMIDOUBLE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SEMIDOUBLE NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: ROO.SD-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room JAPANESE ROOM SMOKINGRoom • JAPANESE ROOM SMOKINGROO.JE-JK
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- JAPANESE ROOM SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBiwako Grand Hotel
Room JAPANESE ROOM SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- JAPANESE ROOM SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: ROO.JE-JK
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Biwako Grand Hotel
50
reviews shown
Michael
Amazing property! The staff were so kind. I lost my glasses off of the balcony and the next day staff searched to find them for me!
The onsen on the balcony was so wonderful! A very spacious room with nice amenities. Great view of lake Biwa. Would highly recommend!
The onsen on the balcony was so wonderful! A very spacious room with nice amenities. Great view of lake Biwa. Would highly recommend!
Christa
Incredible stay, food was outstanding! Rooms were magnificent. Will return!
Benjamin
Welcoming staff, nice accommodations, clean room, great views, wonderful buffet, and an overall memorable experience. Thank you.
Andre
Good
Peter
The Hotel's shuttle picked us up at the train station. There's not too much within walking distance. We splurged for the delux room with private onsen. It was fun to have a suite with classic Japanese flair ... bamboo floor mats, sliding panel paper doors, etc. Nice view of the lake.
Aiea
The rooms need an upgrade and better internet connection . Staff were nice and helpful ,9/10 for the services provided.
ivan axier
Was pleasantly surprised by my stay here, the room and staff were both wonderful
Dina
Amazing staff, great location for a secluded stay to clear your head. I recommend taking in the lake view from the onsen to catch a sunset or sunrise. Peaceful place. Thanks again!
Leslie
Great place to stay for a ryokan and onsen experience. Staff are friendly and helpful. The views from the onsens are beautiful. The view with the lake and the mountains in the background is absolutely breathtaking. I highly recommend and would stay again.
Emily
Beautiful hotel right on the lake, easy to get to, staff were very attentive and curteous, and the private onsen room was spectacular. It was authentic and pristine. Very much enjoyed :)
MICHAEL
This was a nice little hotel. We were the only non-Asians and I think non-Japanese there. It is a Japanese style hotel. So you’re sleeping on futons on the floor. And the room is to Tommy mats. We had a room with our own outdoor bath, which is nice. The place was clean. The staff were very attentive. The service was excellent. They had a buffet breakfast the first couple days which was OK. Mainly Japanese food. But it was good. Not great. We had a set Japanese breakfast our last two days which was interesting. Very different for Western but very tasty. Great service. Really nice presentation.The onsen was outstanding. They have two one is open 24 hours per day. The other is from 3 PM until 11:30 PM. They provide Japanese robes in your room. Of course the folks use these to walk on down to the onsen and we saw a variety of guests eating breakfast in their robes..They have a nice shop in the hotel for drinks and snacks and gifts. Because it was so empty they did not have a lot of services open. There was no bar or restaurant available. We did have a car so we drove into town to eat and shop. Overall was a very nice place. I liked it. It is a little bit old and dated, but for the true Japanese experience, I think it was great. I would stay there again.
Mohan
Everything was exceptional. Did not use the communal spa because we had a private spa in the room with a beautiful view of the lake. Hotel had a shuttle to the train station.
Doug
Loved the hot bath amd staff
Lizer
Very nice and helpful staff
Melissa
Private onsen on the balcony was amazing.
Verified traveler
Traditional hot spring hotel
You got everything you need in the hotel. Nice staff.
ともこ
大浴場は、男女２個づつあり二十四時間使用可能でとっても良かったです。
夕食は少しづつ温かいうちに給仕してくれ、朝食はバイキングで種類もいっぱいありとても美味しかったです。
夕食は少しづつ温かいうちに給仕してくれ、朝食はバイキングで種類もいっぱいありとても美味しかったです。
Kenichi
スタッフがフレンドリーで良い
Yoji
温泉大浴場の場所が部屋から遠すぎると思いました。スタッフは車の誘導から荷物運びまでとても丁寧に対応していただきました。
まさみ
父の米寿祝いで京近江を利用させてもらいました。事前に高齢者が同行すること、琵琶湖の見える部屋にして欲しいことをリクエストベースでお願いしておきました。到着すると玄関から一番近い駐車場を用意して下さり、琵琶湖を一望できるお部屋にして頂きました。おかげで当日の花火もとてもキレイに見ることができて、最高のお祝いになりました。
気遣いありがとうございました。
気遣いありがとうございました。
有紀
温泉が最高でした
ヒロアキ
食事は会席でした。
夕食、朝食とも、おいしい頂きました。
夕食、朝食とも、おいしい頂きました。
CHINATSU
情緒があってとても落ち着きました
Bo Ki
Nice Osen, clean, good environment
コウジ
。
Yozo
とても丁寧なスタッフとおいしい料理、最高の露天風呂でした！
ERIKO
食事がないプランしかなくて困った。仕方がないのであれば、コンビニで買って行って、部屋で食べました。あんなにガラガラなのになぜ食事の用意ができないのだろう。送迎も待ち合わせ場所の詳細連絡がなく、違う場所で待ち続けるハプニングがありました。やる気あるのかしら···？
ヨウコ
よかったです
Yat Man
The view is very good. The hot spring is so enjoyable
たかし
良いホテルだと思いましたが、エクスペディアのプランのせいか、安めの部屋だったようで期待外れでした。設備というよりエクスペディアの設定の問題なのでしょう。
ホテルも事前の問い合わせで、予約無しで入れる食事処があるとのことでしたが、案内の類の書類、設備案内もなく行けませんでした。又コンビニがホテル内とホテルの目の前にあるとのことでしたが、ホテル内にはありましたが、「目の前」には見当たりませんでした。
団体向けや家族連れには良いのかもしれませんが、一人旅を楽しむにはちょっと期待外れでした。お風呂はとても良かったと思いましたので、それ以外の部分が残念だったなぁと思います。
ホテルも事前の問い合わせで、予約無しで入れる食事処があるとのことでしたが、案内の類の書類、設備案内もなく行けませんでした。又コンビニがホテル内とホテルの目の前にあるとのことでしたが、ホテル内にはありましたが、「目の前」には見当たりませんでした。
団体向けや家族連れには良いのかもしれませんが、一人旅を楽しむにはちょっと期待外れでした。お風呂はとても良かったと思いましたので、それ以外の部分が残念だったなぁと思います。
順司
スタッフの方の対応も良く24時間入れる温泉は魅力的だった。朝食のバイキングも種類が豊富でまた行きたいと思う。
SAYURI
ちょっとトイレが狭かったかな😅
コスパも良いし良いホテルです😊
コスパも良いし良いホテルです😊
マチ
本当に良かった！
和子
客室は畳を歩くと靴下が真っ黒。スタッフ不足なのか凄く簡素化されて
おもてなし感は全く無しです。大浴場も髪の毛だらけ、定期的に清掃する感じなく、本当に残念。部屋も琵琶湖が全く見えず屋根だけ❗もう二度とこのサイトは利用しない。いく価値無しの旅でした。
おもてなし感は全く無しです。大浴場も髪の毛だらけ、定期的に清掃する感じなく、本当に残念。部屋も琵琶湖が全く見えず屋根だけ❗もう二度とこのサイトは利用しない。いく価値無しの旅でした。
Yin Ling
客房整齊清潔,服務態度良好
GYOSOON
깨끗한 객실, 친절한 직원, 호수 전경의 노천탕 너무 좋았습니다.
TERUYOSHI
他の方の書き込みにもあるとおり
BYOUNG HOON
조용하고 좋았어요
셔틀을 자주 이용했는데, 친절하게 운행해 주셨어요
온천도 즐기기에 너무 좋았어요
셔틀을 자주 이용했는데, 친절하게 운행해 주셨어요
온천도 즐기기에 너무 좋았어요
あきこ
客室は広くて綺麗でした。スタッフの皆さんも気さくで礼儀正しく、感じが良かったです。外国人の方々が笑顔で明るく優しく接客してくださったのが印象的でした。
Chi Hung
很好，有私人風呂，有車位。
Philippe
Hôtel de standing plutôt élevé. Accueil et accompagnement jusqu'à la chambre. Chambre spacieuse à la japonaise et bien aménagée. Onsen sur la terrasse en plein air et futon préparé pour vivre une expérience 100% japonaise.
Petit déjeuner buffet japonais et occidental de qualité.
Très calme et très agréable, j'y ai passé un très bon moment pour se détendre, à seulement une petite demi-heure de Kyoto.
Petit déjeuner buffet japonais et occidental de qualité.
Très calme et très agréable, j'y ai passé un très bon moment pour se détendre, à seulement une petite demi-heure de Kyoto.
WAI LUN
很好的和式大型酒店，房間整潔、塌塌米很舒服，酒店就在琵琶湖邊景色不錯，這季節琵琶湖大蚊很多完全不能開窗，不過冬天也沒所謂了。露天浴場有兩個，一個湖景，一個庭園景看個人喜好選擇，不過男性湖景浴場在地下，外面是內部車輛通道，有時會有車駛過，能不能接受就看個人了
yukifumi
フロントスタッフ対応、心温まりました。
部屋の清掃行き届いており次回も利用したいです。
部屋の清掃行き届いており次回も利用したいです。
まさひろ
窓の障子を開けると、外窓との間に建物の構造体である鉄骨がありました。
とてもびっくりしました。
外の景色なんて見れません。
この部屋に当日変更になりました。
理由は分かりませんが。
とてもびっくりしました。
外の景色なんて見れません。
この部屋に当日変更になりました。
理由は分かりませんが。
勝裕
チェックインの連絡をしたら部屋は取ってないと言われたり、子供も指定してるのに浴衣すらない。
VIPで予約して駐車場も伝えられたホテル前でははなく1番遠い駐車場。
荷物を取りに行く際に出入り口は閉まってると伝えられ雨の中を遠回りした歩いてたら、他のスタッフには開いてると言われ戻るはめに。
マッサージを頼んでも予約すれば時間をずらされた上にタバコ臭のキツい方が来られました。
支払いが現金なのもサービス後に言われATMへ行く始末。
何度も謝られるだけで、どんどん最悪な展開になっていきましたがVIP宿泊費の会計だけはしっかりと払わせて頂きました。
VIPで予約して駐車場も伝えられたホテル前でははなく1番遠い駐車場。
荷物を取りに行く際に出入り口は閉まってると伝えられ雨の中を遠回りした歩いてたら、他のスタッフには開いてると言われ戻るはめに。
マッサージを頼んでも予約すれば時間をずらされた上にタバコ臭のキツい方が来られました。
支払いが現金なのもサービス後に言われATMへ行く始末。
何度も謝られるだけで、どんどん最悪な展開になっていきましたがVIP宿泊費の会計だけはしっかりと払わせて頂きました。
健二
駐車場からフロントまでが遠い、風呂場からの眺めは良かった。朝食会場の配膳の片付けは良かったです。
Sabrina
Das Zimmer war wirklich schön und komfortabel mit einem tollen Blick auf den See. Das Highlight unseres Zimmers war natürlich die private heiße Quelle auf dem Balkon. Das Personal war freundlich und hilfsbereit.
Das Frühstück war eher japanisch ausgerichtet und sehr lecker.
Das Wifi Signal in unserem Zimmer war leider sehr schwach, womit kein bis kaum Internet darüber zur Verfügung stand. Durch die Sonneneinstrahlung hat sich das Zimmer leider teilweise stark aufgeheizt und die Leistung der Klimaanlage konnte das nicht abfangen.
Der Lawson im Erdgeschoß ist sehr zu empfehlen und hat eine tolle Auswahl an Waren.
Das Frühstück war eher japanisch ausgerichtet und sehr lecker.
Das Wifi Signal in unserem Zimmer war leider sehr schwach, womit kein bis kaum Internet darüber zur Verfügung stand. Durch die Sonneneinstrahlung hat sich das Zimmer leider teilweise stark aufgeheizt und die Leistung der Klimaanlage konnte das nicht abfangen.
Der Lawson im Erdgeschoß ist sehr zu empfehlen und hat eine tolle Auswahl an Waren.
SUGIMOTO
善い想い出になりました
Kiyohiko
建物の劣化
部屋全体は良好だが部屋前の引戸が建付けの劣化か閉めたら最後大人の力でもなかなか開けられない。
子供ではほぼ不可能。
トイレ側の床も劣化か沈みひどいきしみ音がする。
夜トイレに行くには家族全員を起こしてしまう。
子供ではほぼ不可能。
トイレ側の床も劣化か沈みひどいきしみ音がする。
夜トイレに行くには家族全員を起こしてしまう。
くにあつ
素晴らしいです。ありがとうございます
Location & surroundings
Biwako Grand Hotel
6-5-1 Ogoto, Otsu-shi, Shiga, Shiga, Japan
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Biwako Grand Hotel
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