Name: Peppers Craigieburn Hotel
Address: Centennial Road, Bowral, NSW 2576, AU

10/10

Exceptional

01 Aug 2026

Jônatas

Perfect!! ❤️❤️

10/10

Exceptional

30 Jul 2026

Chris

Better than a motel, plenty of lounge areas, with gas fires, to relax in.

8/10

Excellent

26 Jul 2026

Sally

Our room was on the ground floor as we didn't want to carry bags up flights of stairs. On arrival, the reception desk staff were very helpful and friendly. Our room was spacious (Elms Wing Room) and the bed comfy. Our bathroom was an accessible one (though we didn't need accessibility) but it had one dim light and no heating apart from that provided to the main bedroom so it was a bit cold. There was no flat surface to put things on apart from a narrow glass shelf. It really needs a table or vanity. There was plenty of body wash, shampoo and conditioner as well as hand cream but only 3 tissues left in the box.
Dinner in the restaurant was delicious with a set deal of either two courses or three. The scallops for entree were beauifully cooked, my seafood bisque had one piece of each type of seafood which looked small but was very filling and came with toasted sourdough to mop up the sauce. Dessert was a sort of lemon meringue pie with a different name. It was too sweet for me but very nice flavours. I would recommend the restaurant for dinner. A buffet breakfast was included and was average. It wasn't bad but also wasn't amazing with the usual fare - nothing special.
Overall we had a lovely night at Peppers Craigieburn and would stay there again but would love if those small issues in the bathroom could be improved.

8/10

Excellent

19 Jul 2026

Michael

Great location

Family_with_children

8/10

Excellent

14 Jul 2026

Naomi

There is no lift at the property and we were on the third floor so this was a struggle with luggage. Main reception area and sitting rooms are beautiful and well maintained, however rooms are on the tired side, but ckean. Our toilet cistern leaked and would refill/top up every 40 minutes - this made for a terrible first nights sleep , I mentioned this to the receptionist the next morning and they said someone would look at it - this never happened and we were not updated on the problem or offered a room change - we turned the water off to the toilet after we got ready for bed - lucky my husband is handy 🙄

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Tim

Nice characteristic building. Overpriced. Very small room. Expensive food. Basic breakfast. Not the premium level that Peppers should be offering.

Partner

10/10

Exceptional

13 Jul 2026

WILLIAM

Staff were excellent and considerate as I have a walking sit and limited in my walking, they made us aware of single level access and the same for our room . Didnt need to use stairs , thank you. Loved the stay wish it was longer.

10/10

Exceptional

08 Jul 2026

Pamela

We had a lovely stay at this old world property. Beautiful views and location. Food for dinner and breakfast was delicious. Corey in the lounge area made us feel at home and gave great recommendations for dinner in town. Thank you.

Partner

8/10

Excellent

08 Jul 2026

JEAN CLAUDE

Lovely hotel great location

Partner

10/10

Exceptional

23 Jun 2026

Julie

Unfortunately there were a couple of cocktails that couldn’t be made for some reason
But the wine was amazing!!!!

6/10

Pleasant

08 Jun 2026

Katherine

The driveway is full of potholes. Neither it nor the carpark are paved. It's Dirt and some roadbase. The marked parking spaces are so tight. Don't bring a nice car or wear good shoes! The entrance to the reception is up a flight of stairs with no signage to indicate that they have disability access or ramps. To find this, you have to walk around and discover the sign for the disabled entrance yourself or be told where it is once you've made it up the stairs to reception. There are no lifts even though the hotel is over 3 floors. I know it's an old building, but a lift can be installed. The reception staff were helpful, however, and carried my bags. The room was nice, but I was awoken by a high pitched noise coming from the fridge, every time the compressor switched on, which I eventually unplugged from the wall, just so I could sleep. The bottom of the vanity unit was held together with gaffer tape. The bathrooms near reception reminded me of my primary school toilets (from 40 years ago!). They need redoing completely. Buffet breakfast is pretty ordinary. There's a lovely lounge area in which to relax by the fireplace with plenty of seating. I won't be back.

Friends_and_family Friends

8/10

Excellent

08 Jun 2026

Pia

The staff were lovely and housekeeper very friendly. The room itself was lovely and very clean with access to a large balcony with a beautiful view. However, the hotel room bathroom is so old and needs renovating which let the room down. I believe the room rate is too high due to the old and outdated bathroom.

Friends_and_family Friends

10/10

Exceptional

11 May 2026

Angela

Another wonderful night at Peppers Craigieburn. On a busy afternoon (mother’s day), the staff kept their cool and the well oiled machine rolled on. We were upgraded to a king-bedroom which was on the ground floor and very comfortable. The room was clean, well heated and had an abundance of natural light

Partner

4/10

Poor

10 May 2026

Rhonda

Air conditioning hot. Hallways bits of food on them. Rooms reasonably clean, however, water marks on the ceilings.
Restaurant we could not get in for dinner, we ate from the bar, food was terrible. They refunded the food from the bar after we complained to the receptionist in the morning.
In the morning we could not find any seat in the restaurant for breakfast which we had pre-paid. Asked the receptionist for a refund for the breakfast, she said \"she would have to ask the manager.
Five star hotel without help with our bags up the stair.
Service not to that standard of a five star.
We ended having breakfast in Bowral.
They offered us the Lounge to have breakfast
However, this was not suitable because of the low tables.
Their excuse was that they had a very large booking (a wedding)

Partner

6/10

Pleasant

08 May 2026

Tatiana

Have stayed at this hotel few times before and love the setting and lovely staff.
Sadly though the venue seems to be neglected and gone downhill so can no longer recommend. There is visible lack of maintenance on the rooms and exterior. It is pricey and so losing its competitiveness with other nearby hotels. definitely cannot recommend opting for the breakfast which has really gone downhill. This morning the food in bain maries was cold and pastries definitely not fresh. On the plus side the bed was very comfortable and room clean and one can sleep well as it is so quiet. Great to wake to bird song. Finally , the sign for the hotel entry is not lit and hard to spot .

Partner

6/10

Pleasant

09 Apr 2026

Neil

I am 72 and I had to carry my heavy bags up a flight of stairs and another 100 metres to our room. There wasn't a staff member in site to assist

Partner

6/10

Pleasant

29 Mar 2026

Maria

Room was very small with creaky floors and very noisy overall. Elm balcony room has a shared balcony which wasn’t specified so I had people talking and hanging outside my room and could see inside my room. This is expensive hotel and I would have expected better rooms but given it’s and old building I guess that’s too be expected. Overpriced for what it is. Staff and service were excellent so that was positive.

Partner

8/10

Excellent

12 Mar 2026

Liz

The room was very clean however there was a lack of attention to detail in other areas. Eg we were given the wrong room and had to explain to reception the room we had booked wasn’t the one allocated, we didn’t get our water or biscuits replaced after housekeeping had been through and we found a used face washer in the shower. Small things but for the price we paid we expected more.

Partner

8/10

Excellent

08 Mar 2026

Cheryl

the property had pet-friendly rooms.

I was upgraded to a verandah room, which was good.

The staff was friendly and helpful. The restaurant's food was good. I didn't know about all the amenities until I was leaving - It would have been good to have been provided with a booklet with information on the property.
I had a relaxing and comfortable stay.

Self

8/10

Excellent

05 Mar 2026

Richard

A late notice booking but the check-in was great

10/10

Exceptional

25 Jan 2026

Kevin

Beautiful old hotel, heritage listed. Friendly service at reception and in the dining areas.

6/10

Pleasant

25 Jan 2026

Ian

Location perfect; potential - outstanding. Staff, were excellent but there weren’t enough of them on a public holiday weekend. (Waiting for a table at breakfast, because the staff were rushed of their feet stocking buffet - no time to clear tables). Also, be careful of the petite rooms. Frosted glass window, and a shower that you have to squeeze into. The shower head hit me (I’m 1.85m) in the head, and the room was tiny and tired. Positively, spotlessly clean, and a very willing and helpful staff.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Luisa

Ambience , dining experience, service and the overall quality of the accommodation

Leisure Partner

8/10

Excellent

31 Dec 2025

Karl

Room was spotless but on the small side and felt pokey. The facilities around the hotel are magnificent and the staff were high quality.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Kerry

Appreciated allowing room access before 2pm

4/10

Poor

20 Dec 2025

Jennifer

The phone didn’t work, the tv didn’t work. Very outdated facility. Would not stay there again.

Leisure Partner

8/10

Excellent

19 Nov 2025

Colin

Pleasant surrounds

8/10

Excellent

28 Oct 2025

Christopher

Room and staff were great. Airconditioning needs improvement.

Business Self

10/10

Exceptional

08 Oct 2025

Lidija

Beautiful property and fantastic restaurant. Our dinner was amazing!

8/10

Excellent

07 Oct 2025

jorge

.

10/10

Exceptional

06 Oct 2025

Andrew

beautiful grounds and a lovely common area to drink and sit on the balcony. Lovely
grounds. basic but satisfactory rooms

4/10

Poor

06 Oct 2025

John

Room was tiny. Bathroom tiny.
Parking area was dusty.
Hotel needs upgrading badly.
Will not stay there again.

Leisure Partner

6/10

Pleasant

28 Sep 2025

Suzanne

I didn’t have a pet. Room only had a double bed on wheels on a timber floor so it was a little difficult for older people to get into bed without the bed rolling. Our bathroom needed a bit of plumbing renovation also, as shower was dripping and we felt like we were being tortured and the room position wasn’t great either on staff entrance. I was very disappointed as I was really looking forward to our stay.

Leisure Partner

10/10

Exceptional

25 Sep 2025

eileen

Very accommodating

Leisure Partner

10/10

Exceptional

24 Sep 2025

Mohamad

Lovely

Leisure Partner

4/10

Poor

24 Sep 2025

Daniel

nice setting and beautiful old heritage architecture and gardens. The room fit and finishes are outdated and common things like Usb ports are not available.
All though we paid to stay with our small pet there is no provision for areas to dine with your pet unless you sit outside in one of four tables in the dark with no outdoor heaters or any attempt to make it comfortable. We had to dine in our room with limited menu options and a faulty A/C that took 45 minutes to warm the room. The breakfast was included but looked more like a 1980 pub buffet breakfast. with all the amazing options along the main street of Bowral we decided to skip breakfast and travel down to the main strip. Premium venue with Motel like service.

Leisure Pet

6/10

Pleasant

16 Sep 2025

John

Out of the way , expensive but nice & Cosy , especially if you wanted to stay a couple days to play Golf Great open Lounge sitting areas Wood Burning Fireplace.. in Winter. JMO

Leisure Partner

10/10

Exceptional

13 Sep 2025

Louise

Beautiful gardens , hickory restaurant was amazing!

Leisure Friends

8/10

Excellent

08 Sep 2025

Ross

Great common areas Great breakfast

Leisure Partner

10/10

Exceptional

07 Sep 2025

Angela

Delightfully Relaxing Retreat

One night stay at Peppers Craigieburn was delightful and refreshing. A lovely property with a relaxing vibe, gorgeous grounds and spotlessly clean. I look forward to another stay soon

Partner

8/10

Excellent

05 Sep 2025

Robyn

Very expensive but a beautiful property

Leisure Partner

8/10

Excellent

02 Sep 2025

Scott

A beautifully restored old manor house with stunning gardens. Our room was rather small but spotlessly clean and it was fine as we didn't really spend much time in there. We were attending a wedding at Centennial Winery and Peppers Craigieburn was the perfect location....less than 5 minute drive away. The staff were friendly and helpful & the lounge/bar area was the perfect meeting spot/ nightcap spot with plenty of seating and cosy fireplaces.

Leisure Family

8/10

Excellent

01 Sep 2025

Bronwyn

Loved the history and multiple fireplaces.
Could maybe do with a little tidy up around the grounds

4/10

Poor

31 Aug 2025

Jessica

Beautiful surroundings but real lack of property care. Phone disconnected, mini bar not stocked, shower head broken. Staff at front desk could not care less. Will not be back and do not recommend.

Leisure Partner

6/10

Pleasant

04 Aug 2025

Stuart

The hotel was fine but old and in need of an update in parts. The room was fine for a 1980s basic hotel room but was nothing fancy. The bed was comfortable, the central wall based room heating was cosy ad at times hot. We had a few issues at check in. The reception and restaurant staff werent very friendly. But it was the cheapest option around and did the job for 2 nights.

Leisure Self

6/10

Pleasant

26 Jul 2025

Jacqueline

Just ok. This property needs some maintenance and a good refurbishment it’s very dated. Ambience was very flat. Staff ok but not attention to detail. We ordered a coffee that never came. Table tops needed to be cleaned. Reception staff appeared to be wanting to be elsewhere. Room had musty smell and small compared to other hotels in area. I won’t be coming back any time soon if ever. Disappointing stay.

Leisure Partner

8/10

Excellent

19 Jul 2025

Claire

Staff and common areas excellent.
Rooms warm and clean but tight and bathroom needs ventilation.

Leisure Family

10/10

Exceptional

30 Jun 2025

Sarah

Beautiful property with easy access to Bowral Main Street and shops. Lived our winter get away.

Leisure Partner

8/10

Excellent

29 Jun 2025

Guy

Comfortable country stay. Small rooms, but for an overnight it was fine.

Leisure Family

10/10

Exceptional

06 Jun 2025

Gregory

Very pleasant

Partner

10/10

Exceptional

02 Jun 2025

Namrata

Great stay. Would love to spend more time here. Highly recommend for a quiet and peaceful getaway.

Leisure Friends

10/10

Exceptional

02 Jun 2025

Britney

Lovely hotel, what a nice stay

6/10

Pleasant

01 Jun 2025

Jeyran

Breakfast service was poor. Hardly any cutleries or clean table or proper salt shaker.
The lady at the bar was absolutely amazing though.
The beds were not comfortable at all. Too soft and old.

Friends_and_family Friends

8/10

Excellent

30 May 2025

Jason

Lovely surroundings and beautiful old building with luxe feel. Welcoming check in experience.

Room and ensuite was a little cramped however, and double bed instead of queen is unusual these days. Toilet seat also too small for bowl and meant you were sitting directly on porcelain. Meals a little overpriced too, though the dining area is very cosy and welcoming.

Good for a single night stay but probably wouldn’t stay any longer.

Leisure Partner

10/10

Exceptional

22 May 2025

Markku

Such a great and peaceful stat. Walking distance to the Centennial. Friendly staff.

Leisure Partner

6/10

Pleasant

18 May 2025

Melanie

The hotel was lovely. However, there are certainly areas around the food and drinks that can be worked on. We had cocktails in the lounge area and it was clear that the barman had no idea as he made our Margherita with lime cordial. It was replaced by a much more efficient staff member. Our room had a Lounge Service menu but when we went to the bar, there were limited options and we were not permitted to order some items. Why??? We don’t know! Breakfast the next morning was cold. We were there at7.00am opening time but the ‘hot’ food in the Bain Marie was cold, or at best Luke warm. For such a highly regarded hotel, I believe they can do so much better.

Leisure Friends

8/10

Excellent

18 May 2025

Tatiana

Old world charm

A charming place to stay, beautiful grounds, rooms with fires for ambience /coziness. Staff were very helpful . Our room was clean and bed very comfortable.

Partner

8/10

Excellent

15 May 2025

Leanne

Although old, the property had character and the staff were very polite and helpful.

Leisure Partner

10/10

Exceptional

14 May 2025

Edward

A very relaxing Stay .

Friends_and_family Friends

8/10

Excellent

11 May 2025

Damon

Everything was good except the aircon didn’t work.

Leisure Partner

10/10

Exceptional

08 May 2025

John

Great accommodation

Beautiful accommodation with nice surrounds, helpful and pleasant staff.

Partner

10/10

Exceptional

06 May 2025

Adam

We loved our stay. It was the perfect escape from busy city life. The rooms were clean and comfortable, the staff incredibly friendly, and my favourite part was the fireplaces in the lobby and common areas, ideal for relaxing and enjoying a good book.

Leisure Partner

10/10

Exceptional

04 May 2025

Amanda

Great place to stay

Leisure Partner

4/10

Poor

27 Apr 2025

Noel

Mouldy wet carpet in my room

8/10

Excellent

24 Apr 2025

Ivan

Stay was good, however dining experience was not that great.
Time taken between courses was too long (Over 2hrs in total)

8/10

Excellent

21 Apr 2025

Patricia

I love the area and the open fires. Breakfast was good but had to keep asking for food and drinks to be refilled in the buffet. It seems short- staffed not enough servers

Leisure Partner

8/10

Excellent

15 Apr 2025

John

$ Star?

Beautiful location well groomed gardens. Some parts of the property overdue for repairs

Partner

4/10

Poor

30 Mar 2025

Ben

Room was old and rundown, King bed was 2 singles pushed together, bathroom was tiny, air con didn't work, no back up power as the power was out for the majority of the night (and no the aircon didn't work before the power went out) which is dangerous when using a medical device. Early check-in was organised as I was coming from interstate for a wedding yet room wasn't ready until after 2pm. For the price charged it was very disapointing.

Leisure Family

10/10

Exceptional

17 Mar 2025

Robert M

Needs a makeover.

It was fine, they definitely need an interior decorator to spuce up their public areas, so 60's

Self

2/10

Poor

09 Mar 2025

Milena

Very dated and in desperate need of renovation. Our room had old, worn and dirty carpet and also an old dirty chais lounge. Bathroom was tiny and you had to squeeze past the toilet to access the shower.

Room service had nice food but took 3 attempts to deliver it - first time missed the fries, second time missed the cutlery. Called the kitchen to pick up the dinner tray after we finished but it laid outside our room all night.

For over $450 a night - was more like a 2 star hotel. Would not stay again. Only thing going for the hotel is its gorgeous grounds. Breath taking.

Leisure Family

4/10

Poor

27 Feb 2025

Thomas

We had noisy neighbours who we could hear clearly through the party door. Very limited storage for clothing. We were there for 3 nights and only had bedside table draw and wardrobe clothing on the desk so had to sit most of our clothes on the desk. Crack in hand basin and poor fitting toilet seat.
Not what I would expect of a hotel of Peppers reputation and certainly overcharged for the room.

Leisure Partner

8/10

Excellent

13 Feb 2025

Ian

good relax trip 1 hr from Sydney..for overnight stay

2/10

Poor

11 Feb 2025

Tania

I rarely review any negatives about a property/room but this one I really had to as I was really not impressed especially with the $330 per night (pet friendly room)!!! We have stayed at many pet friendly accommodations of all means over 8 years in NSW/Qld and Vic and never have had to pay this much nor have such a terrible room with no view, carpets smelled like mould, tiny fridge very difficult to open in cupboard. Room so small it was difficult to even fit your pet with its little bed in there. Tiny little table to rest your bag/drink on, only 1 chair you could not put anywhere and a lounge along the side of the wall for 1 person. For such an upmarket place this was all extremely disappointing and wish we had not booked in for 2 nights over the internet. The gardens were lovely and lots of green grass to walk your pet was great. King size bed really comfy, shower great. Dinner outside near our room well away from the restaurant was very delicious but had to pay full price as the same as being at the restaurant. Wanted to order a cheaper room service menu only to be told they did not have any at the time. Facilities in the room very sparse not even a plate only 2 mugs and 2 glasses and wine glasses. We had to ask for a little more tea/coffee/sugar and milk from the lovely house maid we did meet. Not sure if the other non-dog friendly rooms were any better. The property is very outdated with the rooms that we saw. The reception/restaurant and sitting rooms did look lovely.

Pet

8/10

Excellent

28 Jan 2025

Nigel

Nice gardens, good facilities. Rooms a little small and packed in like a rabbit warren :)

Leisure Partner

10/10

Exceptional

18 Jan 2025

Richard

The rooms were nice and clean

Leisure

8/10

Excellent

18 Jan 2025

Michelle

Attended day in the green at centennial wineries. Peppers was conveniently positioned to where we needed to go

Leisure Friends

2/10

Poor

03 Jan 2025

Leonie

From the minute we walked in we waited ten minutes for a receptionist or someone to book us in ...there was no hello or welcome from the staff member she actually didn't speak to us until we paid. Booking a time in the dining room for dinner was met with disdain and huffs and puffs we can only fit you in at 5.45... plenty of empty seats when we got there. The service and food was terrible for the cost. This is not a luxury escape ... it was once until Peppers took it over. Sadly very disappointing.

6/10

Pleasant

02 Jan 2025

Fred La Cava

The property need a revamp around the dining area was not clean

Leisure Partner

8/10

Excellent

30 Dec 2024

Jenny

We are fortunate to find Peppers Craigieburn because the hotel is pet-friendly. So, our beloved dog Hachi can travel to Bowral with us. The hotel is a heritage building that has beautifully preserved its old-world charm. It has a vast and well-manicured garden for us to take a pleasant walk. Centennial Vineyards and Bowral shops are within 10-minute drive. The hotel room is clean. Staff is helpful. Overall we had a very nice experience at Peppers Craigieburn. Will definitely come back!

Leisure Pet

10/10

Exceptional

28 Dec 2024

Ed

Excellent breakfast menu included in the price.

Leisure Partner

10/10

Exceptional

26 Dec 2024

Verified traveler

Wonderful Christmas stay, thank you

Friends_and_family Family

8/10

Excellent

01 Dec 2024

Anitta

Was a peaceful quiet place to be. Very convenient for the Missy Higgins concert!

8/10

Excellent

25 Nov 2024

Merryll

Great staff attending to our every need, made our stay even more enjoyable.

Leisure Partner

10/10

Exceptional

17 Nov 2024

stephen

A beautiful heritage building on acres of gardens with 9 hole golf course.
Staff great, what more could you want.
Recommend.

6/10

Pleasant

17 Nov 2024

Stacey

Left a lot to be desired unfortunately

The gardens were really lovely, and some cosy places to sit inside by the fireplace. But that is about where it ends. The place is really tired and old. The rooms and bathroom were cramped in the extreme, and either their pictures on the site are misleading or we did not get put in the room type we booked. The housekeeping team are the loudest and most inconsiderate of guests that I have encountered. Dont expect a relaxing start to your morning. A lot of basics were not met, like the shower gel was empty and clearly had been for a long time. Luckily the shower had plenty of very hot water, since the heating did not work. It was all really not acceptable for $400 per night. Wanted to love it but unfortunately dont think I would go back, with so many other lovely options available for much lower price.

Friends_and_family Friends

8/10

Excellent

31 Oct 2024

CAROL

bad lighting not good access to frige etc
also bad lighting

sttaff are great

Leisure Self

10/10

Exceptional

25 Oct 2024

Angelika

Beautiful property

Leisure

10/10

Exceptional

21 Oct 2024

Ben

Lovely facilities and very quiet

Leisure Partner

8/10

Excellent

21 Oct 2024

Ross

The attraction of Peppers Craigieburn is the historic late 1890s homestead set amongst wonderful gardens and the green rolling slopes of the surrounding golf course. On arrival we wandered amongst wonderful bell shaped Enkianthus, candel larkspurs, lupine, roses starting to pop their heads out, blackbirds jumping amongst the hellebores. Probably as a result of not booking our room through our member’s All Accor website combined with our request for a ground floor room (there is no lift to service the upstairs balcony rooms in the old section of the hotel), we were allocated to a room in the ‘new’ section on the ground floor. Pros include the historic home with common rooms full of comfy country lounge chairs and fireplaces and well kept gardens (a real wedding venue), the quiet off road country setting, above average hot and cold buffet breakfast ($28 pp) and efficient friendly staff - our TV was stuck on HDMI not TV - the staff immediately fixed it. Cons - the tiny room (#57) where the bathroom floor area was smaller than that of the shower and the air conditioner even though it was turned off, seem to emit a hum during the night. Also, at check in staff failed to mention that our room could be accessed from the side carpark which is a level entry access, so we hauled our heavy bags up the front set of stairs past reception to our room. Must book an upstairs balcony room next time and ask for assistance with the bags. Would stay here again.

Leisure Partner

8/10

Excellent

16 Oct 2024

David

i

Leisure Partner

10/10

Exceptional

14 Oct 2024

Annette

Staff were knowledgeable and pleasant.
Room was clean and bed comfortable.
Breakfast was great.
Unfortunately too wet to play golf but view over course from window fantastic.
Would definitely stay again if ever need accommodation in area.

Leisure Partner

6/10

Pleasant

14 Oct 2024

Jeannine

Good location.

We only stayed one night the staff were very helpful. The place is old but cosy loved all the fires in different rooms. We had to change rooms as the window did not fully close, however nor did the second room we stayed in. The tv is small, the bathroom is simple but good enough for a night or two. It was only a quick drive to the town or longish walk. The views and outlook were beautiful. The breakfast was ok.

Friends_and_family Family

8/10

Excellent

14 Oct 2024

PO YEE CHRISTINE

nice decor and beautiful surroundings.

Leisure Partner

8/10

Excellent

14 Oct 2024

Maria

Lovely old building. Room very clean and neat, but only accessible from an external verandah. Not conducive to cold weather. Need to check location of rooms in advance of an online booking.

8/10

Excellent

13 Oct 2024

Melissa

Great stay, but needs some fine tuning

We had a great stay. My only criticism is that our petite room we booked had no indication anywhere that there was a terrace used by all guests on the back of the rooms. We didn’t even know we’d have access to this at all. It was very loud early in the morning with other guests not respecting others letting their children run up and down, screaming and adults talking loud and dragging chairs. It was incredibly noisy. If you had some signs on the terrace and info in the booking section and advised everyone at check in, this would help everyone respect others and followed by all guests. Even paying an extra $200 for the balcony room thinking it’s private, only to find out upon check in that it’s shared anyway as was the petite room. These finer details upon booking would make a big difference on room choices or prepare for lack of sleep in the morning.

Partner

2/10

Poor

05 Oct 2024

Jonathan

Bathroom and shower had mould that clearly missed multiple inspections or adequate regular cleaning. Hotel is tired and needs a renovation. Carpets in room were stained and filthy. Overpriced. Staff asked for an email on checkout, but hotel failed to reply. checkin was below average. Would rather not stay on Bowral than stay here.

Partner

6/10

Pleasant

29 Sep 2024

Tamara

Amazing grounds but the hotel is rundown. Room was extremely dusty and full of cobwebs. Toilet seat was loose but we were unable to fix so notified staff upon check out. Love sitting by the fire places but not all were on.

Leisure Partner

8/10

Excellent

29 Sep 2024

jeff

beutiful old building food was too expensive

Business Self

4/10

Poor

28 Sep 2024

Arthur

When I booked, I rang Peppers and told them I was handicaped and needed a ground floor room. The room they gave us was about 100m walk from where I had to park the car, unlock 2 doors to get into the room, only to find the toilet seat broken and on the floor. I complained and was given another room closer to my car. That room was a little difficult to get into on my mobility scooter but I made it ok. I found the aircon was not working so I rang the desk and they sent a small electric fan heater which took a long time to heat up the room. Thankfully the room was rather small. The TV remote had no way to change the TV volume, even with my hearing aids in, I could not understand what was being said on the TV. Nowhere in the room was any info about how to contact the desk, so I had to ring on their landline number on my mobile.
I think maintenance, or lack of it, is a big problem in Peppers.

Leisure Partner

8/10

Excellent

26 Sep 2024

Syd

Everything was great. Comfortable bed. Great breakfast. Helpful staff. Negotiating stairs with luggage was challenging.

Leisure Partner