Name: Mercure Sunshine Coast Kawana Waters
Address: Florey Boulevard, 9, Birtinya, 4575, AU

4/10

Poor

02 Aug 2026

David

We had to swap rooms as the one they gave us was extremely musty. Restaurant is very average. They were very reluctant to provide a later check out even though we booked three rooms and only requested late check out for one for the rooms. Very slow manual check in - long lines of guests waiting. Very noisy air conditioning.

10/10

Exceptional

31 Jul 2026

TONY

The room is very clean and spacious. The receptionist was nice and helpful.
I enjoyed my 2 days staying in this hotel. recommended and will come back again.

8/10

Excellent

22 Jul 2026

Haylee

Great staff and close to the hospital

Family

10/10

Exceptional

19 Jul 2026

Rodger

The room was clean, the staff was friendly and helpful. The breakfast buffet was sufficient. The evening meal was nice and the chef was fast. The only thing wrong was a very noisy exhaust fan in the bathroom but we were there on a weekend so probably no maintenance available. The did offer to change our room.

Partner

6/10

Pleasant

11 Jul 2026

lindi

IF YOU PREFER GOOD VENTILATION,.....this is not the place for you.

Partner

8/10

Excellent

10 Jul 2026

Sreekanth

Clean room , great staff , food in the evening is great ,a bit costly though , no tap beer option .Breakfast is costly .Overall great experience and really nice support staff .Things could be better for improved experience

Family_with_children

2/10

Poor

05 Jul 2026

Katie

We were very disappointed with our stay. After checking in, we found that the room had a strong unpleasant smell, the chairs were visibly stained, and the bathroom did not appear to be clean. The shower head was also not working properly, with very poor water flow, and it made a loud noise whenever it was turned on, making it an unpleasant experience to use.

Because of these issues, we decided we wanted to check out early and contacted the hotel through the Expedia app to ask about the process and whether we could receive a refund for the unused second night. Unfortunately, we never received a response to our message.

Overall, the condition of the room and the lack of customer service made for a very disappointing experience. Based on our stay, we would not choose to stay here again.

Family_with_children

10/10

Exceptional

30 Jun 2026

Garry

Excellent service and Restaurant are great

Self

10/10

Exceptional

28 Jun 2026

Christine

The staff were very help full and the rooms were clean . Thank you we will be back .

Partner

10/10

Exceptional

17 Jun 2026

Danielle

This place was beautiful, cute little view, bathroom was big and nice, beds were comfy, close to everything. Beautiful

Partner

10/10

Exceptional

13 Jun 2026

jaquob

Just need to soak shower heads or replace. Overall was an amazing experience

Partner

10/10

Exceptional

02 Jun 2026

Renay

Stay here quite regularly, the staff know us when we have appointments at the nearby hospital.
Staff are wonderful and caring.
The bathroom we had did leak and needed extra towels to mop up the water leaking onto the carpet.
The other downside is the wifi connection to the TV, we always seem to have trouble to connect no matter using Accor or hot spot.

Family_with_children

6/10

Pleasant

01 Jun 2026

Fred

Everything was fine the only issues I have is the aircon it’s wouldn’t adjust to the setting from the room and even getting adjusted they the reception it still didn’t get warmer
The TV kept jumping from tv to home page and took minutes to change channels
Apart from that it was a good start

Self

6/10

Pleasant

01 Jun 2026

Bruce

Room was neat , clean and tidy. king bed was two beds joined together and kept moving around and pillows were not very nice. Staff weee great and food was good taste and value for money. The location was great for my appointment at the university private hospital but i wouldn’t choose to stay there as a normal get away.

4/10

Poor

31 May 2026

Robert

Dinner was dreadful, buffet breakfast was ice cold at 7.30am, there was no hot water for a shower in the morning and the pillows were very lumpy and uncomfortable. Very disappointing. Will not stay here again. The only positive was the staff were very helpful.

Partner

10/10

Exceptional

31 May 2026

Mohan

Nice hotel. Very friendly and helpful staff.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Garry

Just excellent as usual room, staff and dining

Self

10/10

Exceptional

28 May 2026

Derick

Fantastic location when needing to visit the hospital. Great hotel and restaurant.

Partner

8/10

Excellent

26 May 2026

cheryl

Nice location. close driving distance to shopping centre , friendly staff members, very clean rooms easily assessable ,only down side was noisy aircon unit had to turn off ,also shower screen leaked like a sieve water all over the floor , and for a 4 star hotel when you pay the big Bickie to stay there they dont supply you with the essential Bickies, also no plain black tea , you get that supplied at the lowest star hotels .

Partner

8/10

Excellent

26 May 2026

Jennifer

Cafe staff were very happy and helpful. Shower screen didn’t contain water so bathroom floor was a puddle. Shower gel empty. Minor issues.

Self

10/10

Exceptional

24 May 2026

Kerry

Great staff, great breakfast nice accommodation 😁

10/10

Exceptional

20 May 2026

Nicole

Great hotel, easy parking, close to hospital etc only minor thing is the shower does leak water a little

Family_with_children

10/10

Exceptional

20 May 2026

Garry

Air Conditioning didn't seem overy great but excellent otherwise.

10/10

Exceptional

19 May 2026

Lisa

Nice accommodation & so close to the public & private hospital. Great stay. Thank you

8/10

Excellent

16 May 2026

LEYAKAT

AC was noisy with the flap closing.Toilet seat was not cleaned well.

Partner

8/10

Excellent

13 May 2026

Ursula

Staff were very helpfull

Family

10/10

Exceptional

11 May 2026

Richard

Awesome breakfast selection.
Dinner was a bit disappointing, as there was a function happening, and dinner was on a limited time frame.
Apart from that, great view of the river, good atmosphere and really friendly staff.
The wooden key card was a nice touch.

Partner

10/10

Exceptional

11 May 2026

Erin

I stayed at the hotel as it was very close to the Sunshine Coast University Hospital.
Free parking, and the beds were very comforatble.
I was very happy with my time spent there.

Self

10/10

Exceptional

10 May 2026

Freddie Lee

I really enjoyed this hotel. It’s my second time being out there always a great location.

Partner

8/10

Excellent

09 May 2026

Colleen

Bathrooms could be cleaner, bed needed tucking in, breakfast was first class and Aircon worked well. Very handy hotel to SCHU

Partner

8/10

Excellent

09 May 2026

Loraine

Aircon was a bit too cold.

Partner

10/10

Exceptional

06 May 2026

Sharron

Everything was very nice.
Clean. Food was excellent

Family

10/10

Exceptional

05 May 2026

Christopher

.

Partner

10/10

Exceptional

03 May 2026

Darren

Nice big rooms that were well appointed. The staff were very welcoming and attentive. Highly recommend staying here.

Partner

6/10

Pleasant

02 May 2026

Greg

Great location and price. Unfortunately the bed sheets were not clean and has what looked like blood on the sheets and quilt.
The staff at the front desk were fantastic. Once I reported the dirty sheets, they were up straight away and remade the bed.
The seating wa also heavily stained and looked very unsightly.
I wrote an email and sent pictures to the hotel email address and it's now been 4 days later and I haven't heard anything back from them.

Self

6/10

Pleasant

02 May 2026

Brian

Shower drain couldn't keep up with water and flooded the bathroom. Had to use towels to stop water exiting bathroom floor onto carpet.

10/10

Exceptional

01 May 2026

Anita

Clean, spacious room. Bathroom clean and spacious shower although water did not drain fast enough due to design of bathroom. Staff were efficient, helpful and friendly. Great location - walking distance to hospital and easy self parking.

Partner

10/10

Exceptional

30 Apr 2026

Garry

Just a pleasant place to stay with all amenities available

Self

10/10

Exceptional

30 Apr 2026

Przemyslaw

The room was clean, the area is quiet. The breakfast was just ok, not much to choose from.

Partner

8/10

Excellent

27 Apr 2026

MARK

Most comfortable pillows and mattress awesome

Partner

10/10

Exceptional

25 Apr 2026

Meegan

Excellent service all round, thank you

Friends

10/10

Exceptional

25 Apr 2026

Nicole

Excellent place to stay. Stayed here to go to SCUH. It is a very short walk there and the place is amazing. Staff were wonderful and room is great. Couldn't be happier. You won't be disappointed if you stay here. Ill definitely be recommending people to stay here.

Self

10/10

Exceptional

23 Apr 2026

Garry

Excellent experience from check in to check out

Self

2/10

Poor

21 Apr 2026

Peter

First of all, the room was stifling hot when I entered only to find the air conditioning was unable to have the temperature lowered other than at Reception which is bizarre. The air conditioning on / off switch had a note to ring nine for Reception to get the temperature adjusted however the unit did not have a phone to ring nine - another failure. So a trip to Reception at least got some cooling on the go. Wanted to watch some television however there was no remote, another trip to Reception to get a substitute remote. The bathroom was next level of unbelievable. The slope of the floor was towards the door and there was no way of keeping the flow of the shower within the shower base thereby floodingthe bathroom floor and only numerous towels at the doorstop prevented it flowing out onto the carpet. Probably one of the worst hotel units I have ever experienced and it is only a few years old. Staff were pretty good and understanding and I think the building has some pretty significant faults which they are used to dealing with.

Self

10/10

Exceptional

16 Apr 2026

David

The staff were excellent the chefs delivered sensational meals. The proximity to the hospital was a great advantage to us.

Family

4/10

Poor

16 Apr 2026

Jacqui

Good parking. Mouldy bathroom was disgusting - I didn’t want to stand on the tiles in the shower. no remote for the TV, air conditioner kept turning on and off all night. Very poor cleaning and made me feel uncomfortable staying in that standard. Very limited sleep with disruptive guests.

Self

8/10

Excellent

16 Apr 2026

Nicole

Stayed one night, rooms are big and the TV on the wall was the biggest one we have ever seen for a Hotel. Breakfast was excellent and very good quality. Our only complaint was that the water from the shower did not drain quickly enough and the mat on floor was completely drenched and a little slippery. Hotel just needs to build small retaining wall in the shower to stop flooding

Partner

8/10

Excellent

13 Apr 2026

ANDREW

The staff were excellent at the front desk.
The rooms presented very well.
The internet in the room to connect to the TV & wifi was very poor though.

Business

8/10

Excellent

10 Apr 2026

Renay

Staff are very friendly nothing too much trouble. The other downside is the noise in the corridors near the lift where we were staying.
Great black out curtains and bathroom neat and tidy.

Family_with_children

10/10

Exceptional

05 Apr 2026

Bilha

I liked the place that the hotel was situated by the lake. The clean room , the helpful staff and the specious and close by parking, very easy to get into the hotel.
Could do with some box of tissues in the room and an extra chair( there was only one chair for 2 people...)
Thanks for the gift of a bottle of wine and a packet of chips, but the staff have to you know that there is a gift in the room...

Partner

8/10

Excellent

05 Apr 2026

Aimee

Parking was easy, staff were lovely, rooms were tidy and clean. Overall a nice staycation.

Partner

4/10

Poor

02 Apr 2026

Paul

A dull, depressing hotel. Dark carpet, dark walls and dark doors.

Partner

10/10

Exceptional

01 Apr 2026

Damon

Great place. Tv conection was an issue

10/10

Exceptional

01 Apr 2026

Daniel

Aircon was awesome, Staff were super friendly and Parking was easily accessible with little walking distance!!
Would definitely stay again.

Partner

10/10

Exceptional

01 Apr 2026

Damon

Great facilties

Partner

10/10

Exceptional

26 Mar 2026

Carla

Awesome

Self

10/10

Exceptional

23 Mar 2026

Martyn

Perfect for a weekend getaway on the Sunshine Coast.

Partner

10/10

Exceptional

22 Mar 2026

Subramanian

No kitchen, coffee, tea making facilities

Partner

4/10

Poor

14 Mar 2026

david

8pm close for room service. Not good for business travel arriving late, not much else around as options, rooms just ok

Self

10/10

Exceptional

14 Mar 2026

Mark

Friendly staff. Room was great for our quick trip

10/10

Exceptional

06 Mar 2026

Annette

Friendly staff at both reception and in the restaurant. Room was clean, bed was super comfortable.

8/10

Excellent

04 Mar 2026

Allan

Good air con, had some difficulty with setting up the TV but the lady on reception came and sorted it out. The room phone had no indication of the number for the front desk or anything else, perhaps that could be attended too.

Partner

8/10

Excellent

02 Mar 2026

Adrian

Great

10/10

Exceptional

28 Feb 2026

Tracey

Speedy check in

8/10

Excellent

25 Feb 2026

Bob

The room was clean, staff were courteous and helpful.
Air con was a little noisy, some biscuits would have been nice.
Liked the filtered water, would be good to have option at room temperature.
Overall a pleasant stay.

Partner

10/10

Exceptional

24 Feb 2026

Mark

The staff where lovely, rooms clean and comfortable.

Partner

6/10

Pleasant

23 Feb 2026

Kirsten

Yes they need more food options.

6/10

Pleasant

22 Feb 2026

RICHARD

Unfortunately the shower floods the bathroom floor while showering every time, the ac cannot be switched off and is very noisey & the room furniture is filthy. Staff were lovely

Partner

6/10

Pleasant

21 Feb 2026

Robert

Vacuum under the bed would be good, I dropped a orange MnM, it rolled under the bed , I recovered it and washed it , just vacuum properly.

8/10

Excellent

19 Feb 2026

Leslie

The room was clean the service was great

Partner

6/10

Pleasant

13 Feb 2026

ANTHONY

We stayed in a ZIP Room for disabled facilities.
No Drawers in the room
Tiles in bathroom need a deep clean
Room was not cleaned on one day of the four day stay
King-size bed adequate
Towels great
Toiletries Fantastic
Room needed to be a bit bigger as hard to get around in a wheelchair but not impossible.
Could not get a coffee after 9 30 am or after 7 30 pm from restaurant even though we ate there the first night.
Expected better from an ACCOR / Mercure facility.

Leisure Partner

10/10

Exceptional

12 Feb 2026

Summer

Every staff member was so polite and professional. Rooms were very clean. The amenities and the little snacks they left were great. Most of all I loved that they had refillable water jugs and a water fountain on every level. I didn’t realise how much it makes a difference just to have access to a water fountain 24/7.

Leisure Family_with_children

8/10

Excellent

08 Feb 2026

Milind

Everything thing was good and satisfying.

10/10

Exceptional

06 Feb 2026

Tracey

The gentleman on reception when I checked in was just lovely.

Leisure Self

4/10

Poor

05 Feb 2026

Jason

Room

Business

10/10

Exceptional

03 Feb 2026

Helen

Everything was great, thanks for the great stay😁

Partner

2/10

Poor

30 Jan 2026

Nathan

The front desk staff were shockingly bad. Rude, dismissive, and completely uninterested in helping. Simple questions were met with eye rolls, confusion, or outright attitude. It honestly felt like we were inconveniencing them by existing. No explanations, no apologies, no accountability — just excuses, indifference, and an alarming lack of professionalism.
to make matters worse, the hotel has absolutely no active security whatsoever. The combination of no security and a front desk that clearly doesn’t care makes this place feel unsafe and poorly managed.

Partner

10/10

Exceptional

27 Jan 2026

Gerard

Clean room, comfortable bed, great nibbles on arrival

Business

6/10

Pleasant

26 Jan 2026

Shelley

There was not enough parking spaces. As a woman on her own, I was asked to park over two blocks away and walk back alone at 1:30am - I felt scared to do that.

Leisure Self

10/10

Exceptional

26 Jan 2026

David

Check-in was fast and friendly, room was clean and spacious!

Leisure Partner

10/10

Exceptional

22 Jan 2026

William

Second time staying here, great accommodation, easy parking and great staff.

Business_and_leisure Partner

6/10

Pleasant

21 Jan 2026

Barbara

The shower was verging on dangerous, water went everywhere, and made the floor slippery. Otherwise, a clean room, very comfortable.

Business Partner

8/10

Excellent

19 Jan 2026

Glenn

Comfy bed. Friendly staff.

Leisure Partner

8/10

Excellent

19 Jan 2026

Logan

The room and reception was great, however i felt the cost of the buffet breakfast was poor value for money, very limited range of food.

Thankyou

Leisure Family

8/10

Excellent

16 Jan 2026

Gwynell

Quite Lux

Partner

8/10

Excellent

15 Jan 2026

Lorraine

Breakfast menu pricey. More vegan options or for example fruit toast as easy option. Dinner was on a limited menu 😒😒

Leisure Partner

6/10

Pleasant

11 Jan 2026

Craig

Room was adequate, clean and tidy. Service was good.
Would recommend for a short stay, maybe not a long stay

Leisure Partner

6/10

Pleasant

11 Jan 2026

Jill

An older building but the inside was very dated and bathrooms and furnishings were grubby .
Staff were pleasant and we only stayed overnight but it was quite expensive considering its condition .
Air con was great , towels were clean and it was close to where we needed to be .

Leisure Partner

4/10

Poor

05 Jan 2026

Mirei

The bathroom was gross- the shower room was not cleaned with hair from previous guest all over the shower; grime; shower water flowing out of the shower; the toilet seat broken; broken hanger and clothes from previous guest left in closet; huge stained sheets still used even if cleaned. Extremely gross and will not book again. Seems others have raised the same concerns from
other review sites but the hotel does not seem to care as nothing has been done to improve. This is an embarrassment for the Mercure/Accor group and should get the owners to budget more ;
review their KPI.

6/10

Pleasant

04 Jan 2026

Dale

Was ok, the room was a bit dark, coffee downstairs was great however closed too early for checkout in the morning 10 am couldn’t get a coffee 😔

Leisure Friends

8/10

Excellent

04 Jan 2026

Ross

Room was spacious and ready when we arrived. Breakfast was good but not much selection of cooked items. Staff were great. Only complaint is that the toilet in our room hadn’t been cleaned from the previous person.

Friends_and_family Friends

10/10

Exceptional

02 Jan 2026

Akane

Great!

Leisure

10/10

Exceptional

02 Jan 2026

Gregory

Nice and clean

6/10

Pleasant

01 Jan 2026

Deidre

The bathroom shower leaks all over the floor outside the shower.
Floor was also dirty around the toilet and under the bed.

Leisure Partner

6/10

Pleasant

01 Jan 2026

Stephen

Nice and friendly staff, the room had a strange odour though

6/10

Pleasant

28 Dec 2025

Heather

Staff were very friendly, had to have the sheets changed due to some marks but was quickly resolved. Easy check in and check out process. Simple rooms but all I needed. Showers need some Reno

Business

10/10

Exceptional

26 Dec 2025

Jessica

The room was very clean and tidy. Very comfortable bed. Lovely staff, very friendly. I only stayed one night but I loved it and will be back and will recommend to others

10/10

Exceptional

22 Dec 2025

Nathan

Nice staff, clean room

Leisure Partner

2/10

Poor

22 Dec 2025

Monique

The rooms were filthy. We checked in, went to our room and noticed the floor was dirty, the stove top and splash-back were filthy, there was left over food, open milk bottles, excessive mould throughout the bathroom. It honesty appeared like the room wasn’t cleaned from the prior tenant. The facilities were also well overdue for maintenance - chunks out of walls and nails sticking out. The kettle had a hole in the base and water leaked over the cord - an extreme hazard. The one plus was the breakfast & breakfast staff - food was great & staff were lovely. Overall, I would never stay at this property again.

8/10

Excellent

20 Dec 2025

Patrick

Friendly staff. Convenient location. Quiet environment.

Leisure Family