Name: Surfside on the Beach
Address: 143 Lowanna Drive, Mooloolaba, 4557, AU

8/10

Excellent

26 Aug 2025

Mary

the tea, cofee and sugar needed to be topped up. other wise clean.

8/10

Excellent

27 Jul 2025

Kristie-Lee

Great location, unit needs a little TLC. Otherwise great stay.

10/10

Exceptional

27 Apr 2025

Johanna

Beautiful place right next to beach and pools

Leisure

10/10

Exceptional

03 Feb 2025

JODI-LEE

Perfectly located

Conveniently located to sporting event my kids were participating in over 3 days.

Just a ahort walk to the beach was a bonus
And close to shopping centre

Friends_and_family Family

10/10

Exceptional

13 Jan 2025

Tenille

The only downfall was lack of parking, we own a large vehicle that wouldn’t fit in underground parking and there were no vacant parks on the property

4/10

Poor

03 Nov 2024

Kellie

- we were not informed that the apartment had limited aircon. Loungeroom aircon and main bedroom aircons could not be used at the same time. Two of the three bedrooms do not have aircon, with 3 children this was a nightmare with the heat and humidity
- there were dead and live cockroaches, a cockroach egg sack in one of the single beds (photo proof)
- the tiled surfaced in the kitchen area was greasy and slippery
- dishes plates cups knives etc were not cleaned properly (we had to wash before use, some had excessive dust and hair on them, some were also wet)
- the ensuite toilet had faecal remains in it
- the floor in the toilet of main bathroom was sticky, so disgusting
- the main bathroom shower was not clean and has mould (photo proof)
- the fridge was not cold on arrival
- no blackout blinds in the living area to early reduce the morning light/heat
- surfaces were not cleaned properly or regularly. Food and water residue on dining table legs. Dust build up on bar chair legs, bedside tables and carpet
- carpets not vacuumed properly. Infant crawler found multiple items to put in his mouth
- fly screens doors are not secure. Unable to be locked and the screen itself was loose/holes etc. not safe for children
- Apartment 23 is NOT a 4 star apartment!
- the booking was made for 4 adults and 3 children; only the main bedroom had a double bed; the other bedrooms were made up as 4 singles. What 4 star rated resort would expect adults to sleep in single beds (unless requested)

Leisure Family_with_children

8/10

Excellent

06 Oct 2024

Jorn

Nice quiet and easy access to the beach.

Leisure Family

8/10

Excellent

25 Aug 2024

Paul

Great location

4/10

Poor

20 Aug 2024

Steve

Double bed was very hard & when we complained they could not do anything to help. Very poor customer service from reception.

Business Partner

10/10

Exceptional

17 Apr 2024

Jeremy

Always enjoy our family holiday at Surfside on the beach

Business_and_leisure Family

6/10

Pleasant

21 Feb 2024

David

Our recent stay at Surfside on the Beach was disappointing. Despite booking a top-floor three-bedroom room with promised ocean views, the reality was vastly different. The room lacked the advertised views, and its condition was subpar. Old, stained curtains, dirty floors, and musty bathrooms greeted us.

Bedding configurations didn't match what was promised, despite confirmation. Props to Ebony for helping with an extra bed, but it didn't salvage the experience. The sole air conditioning unit in the lounge was inadequate, making west-facing rooms unbearably hot on warm days.

On the upside, the grounds were well-maintained, offering a pleasant alternative to missing ocean views. Underground parking was convenient, though the lack of elevators made hauling luggage up multiple floors unexpected.

Overall, our stay fell short. Despite commendable staff efforts, the disparity between promised amenities and reality was disappointing. With hopes for a fulfilling stay dashed, we left unsatisfied. We will not return to this hotel. Expedia also need to ask the property to update the photos and descriptions on the Expedia website, as this is NOT what the property looks like inside anymore

Leisure Family_with_children

10/10

Exceptional

18 Feb 2024

Michael

Great place to stay walk to the beach great pools

Leisure Family_with_children

4/10

Poor

02 Feb 2024

Simon

This property’s aircon was not working in the bedroom and the ceiling fan wasn’t working properly either. Conditions were stifling. The unit had not been cleaned very well with a thick layer of dust on the tv unit in the bedroom and the floor! The TV screen in the bedroom was damaged. There was a loaf of mouldy bread in the pantry. The frying pans looked disgusting as was the cupboard where they were stored.

The office was closed on the public holiday so we had to endure the stifling conditions in the bedroom or sleep on the couches in the lounge. We reported everything to the front office on the Sat morning and received a call from the on-site manager. It was easy to tell he wasn’t happy. We were told the aircon was to be fixed that coming week. So they had rented the unit knowing the aircon wasn’t working. The manager attended the apartment while we were out. He cleaned the three pans and put a pedestal fan into the unit. This was so disappointing. The washing machine was absolutely filthy. We don’t go on holiday to start cleaning up after other people. There was no further communication with the manager either. No offer of compensation. The standards of Surfside on The Beach have slipped dramatically.

Leisure Partner

10/10

Exceptional

07 Jan 2024

Peter

Great access to the beach and the pool was excellent.

Leisure Family

6/10

Pleasant

02 Oct 2023

Mark Desmond

The apartment complex was very nice and in a great location. The apartment itself was average to be fair. It needs maintenance and thorough cleaning, one of the couches was not usable and the wifi didn’t work in any of the bedrooms and barely worked in the lounge by modern standards.

Leisure Family

8/10

Excellent

31 Jul 2023

Toni-Maree

The location was perfect. Direct beach access was incredible. The view from the balcony and sound of the waves at night I loved. One of the pools was heated which the kids loved as we stayed in winter. The unit we stayed in was spacious, 3bdrm. Had books and games for kids. Kitchen was well equipped. Tiles in all areas inside apartment were hard on feet though. Cockroach bait traps were left throughout which was a hazard for my toddler and I also had a big live cockroach on the bench surprise me one night. Glass Sliding door to balcony had no safety sticker and one of my kids walked into it thinking door was open and got hurt. Washer dryer combo machine took a very long time to dry clothes.We had a power cut while we stayed for 4 hours which wasn’t great. Designated parking spot for each unit underground but the spaces and area underneath is so small so I couldn’t park down there with my imax despite it being under the height restriction, definitely for small cars only. There is some street parking though which we used. Lady at front office was lovely. You Have to use a key to open every single door/ use lift etc. means everything is super safe but it was a pain with kids and the key gets stuck in the locks. Trying to hold a kids hand and turn the key and the door handle at the same time was difficult. I’d probably stay again purely for the location and the lovely staff, but the interior could definitely do with being updated/refreshed a bit.

Leisure Family_with_children

2/10

Poor

09 Apr 2023

Julie

Property was absolutely disgusting. Stains on white bed sheets, air conditioner unable to be used as it hasn’t been cleaned in a very long time. Fans and walls in bedrooms were covered in thick dust. All cooking utensils were dirty. Food left in freezer. Nice unit, however needs a very good clean.

Leisure Family

8/10

Excellent

07 Apr 2023

Brenda

Very Good. Would stay again.

We stayed at Surfside for a family wedding nearby. Surfside was located close to the venue, the beach, Point Cartwright and shopping are all within walking distance. Beautiful views from the balcony.

Friends_and_family Family

10/10

Exceptional

05 Apr 2023

Peter

Pleasant, peaceful & relaxing.

We stayed for 5 nights & the apartment was well appointed with everything we needed. It was spacious, airy & a relaxing atmosphere. I enjoyed morning swims at the nearest of the 3 pools. The temp was comfortably cool to do some short laps. The bed was a little firm but ok. Having an overhead fan really helped during the humid nights. We enjoy SBS TV series so needed the wifi connection which worked most of the time. The apartment was 2 bedroom averaging about $200p night so basically value for money. The key system was frustrating at times being required for the lift & entering/exiting the parking garage. made the mistake of trying to enter the central building & not the northern one as it was night & the entrances look similar. Some signage on the garage & the main apartment doors might help avoid this. we were not the 1st to end up trying to \"break into\" the wrong area. If you go to the top deck of your apartment you get some sea views. All in all it was a relaxing time& peaceful location to take a break. Sonia & Rob were friendly & helpful managers.

Partner

4/10

Poor

13 Feb 2023

Paulo

The property is perfect located and has all the amenities required. Near to everything. Unfortunately, the apartment was really outdated with very unconfutable beds and poor bed configuration. It was lacking maintenance and cleanness. The apartment was not fully airconditioned. The whole S6 apartment needs to be updated and a good throughout cleaning.

2/10

Poor

21 Jan 2023

Jaehun

The property is very dirty and does not have the lift without notice so you have to carry all heavy luggages and as the property is located on top, very hot so not easy to sleep. Not recommend it at all. The manager is not easy to communicate and not interested in guests circumstance.

Leisure Family_with_children

10/10

Exceptional

12 Jan 2023

Stacey

Relaxing short break

Very large well appointed unit. Plenty of storage. Quiet location right on the beach and extremely close to major shopping centre. Anita was very friendly and personally delivered a hairdryer to the apartment.

Friends_and_family Family

8/10

Excellent

14 Nov 2022

Verified traveler

Nice facility but tired and needed vacuuming behind bed and bedside tables

Partner

10/10

Exceptional

03 Oct 2022

Shaun

Awesome accommodation

Loved this place! Super roomy and we’ll appointed apartments. Location was perfect for us and beach, pools and local surf club all within a few meters of the back door! We’ll be back next year for sure!

Friends_and_family Family

10/10

Exceptional

22 Aug 2022

Pam

Great rooftop entertaining area.
Close to the beach.

Leisure Friends

10/10

Exceptional

21 Aug 2022

Craig

Very nice and relaxing

Leisure Partner

4/10

Poor

22 Jul 2022

Gabrielle

Booked 2 apartments, only was 1 made available to us. When questioned the blamed Expedia. Their communication was very blunt on all matters.
The 1 apartment that we did manage to get was dirty, the microwave did not work and the wifi was patchy at best. When we spoke to the manager or other staff about the issues they told us there was nothing that could be done except to email them with the issues. Would not stay there again.

Leisure Family

10/10

Exceptional

23 Apr 2022

Peter

Wonderful location, easy access to beach, clean and tidy property that was very comfortable and well maintained. Would stay again next time we visit the area. Loved the facilities

Leisure Family_with_children

6/10

Pleasant

17 Apr 2022

Evan

The location was quiet and away from the hustle and bustle associated with other more congested areas of the coast. The proximity to Kawana Waters shopping was fantastic, and Mooloolaba was only a short trip by car.
Really surprised there was no Wi-Fi connectivity options available. A smart TV was in the room however no ability to utilise simple features such as Netflix. Our room had an amazing upstairs area with one island table and no other facilities - such a waste for such an amazing space.

Leisure Family

10/10

Exceptional

06 Apr 2022

fabian

Very happy with the accomodation, great position for what we want it, nice and quiet , close to shops.

Leisure Family

10/10

Exceptional

24 Jan 2022

MARY

So close to the beach; pool right outside our door; kids loved the location. Absolutely loved it.
Only 2 things that didn't work: the wi-fi, I thought kids would go nuts without internet but they managed. The 2 back rooms were stifling. Perhaps even placing a small fan in each would help?

Leisure Family

8/10

Excellent

18 Nov 2021

Shane

I loved the location being right on the beach and the garden and pool areas were very nice

Leisure Family

6/10

Pleasant

12 Sep 2021

Erin

Apartment was spacious, not cleaned properly, old baby bottle with milk under couch, crumbs etc under couch cushions.

Beds extremely uncomfortable.
Stated as ocean view but trees blocking view.

Leisure Family_with_children

10/10

Exceptional

29 Aug 2021

Raquel

Close to beach, friendly service

Great friendly service. We booked a 1 bedroom apartment and were upgraded to a 3 bedroom for no extra charge. Free Parking in secure garage underneath building. 2 min walk to beach and 10 min walk to shopping centre and Surf Club.
FYI this property DOES have a reception desk (the information on the booking page states no reception desk)

Friends_and_family Family

10/10

Exceptional

07 Aug 2021

Verified traveler

Lovely, comfortable and a great location to beach and shops. Wish we stayed longer

Leisure Family

6/10

Pleasant

13 Apr 2021

Verified traveler

The property was well located, right next to the beach. The unit was large in size, but the appliances did not work and the unit smelled terrible.

Leisure Family_with_children

8/10

Excellent

28 Mar 2021

Verified traveler

Great location, very spacious & great communication with reception

Leisure Family

10/10

Exceptional

14 Feb 2021

Verified traveler

Michelle was excellent to deal with, very friend and helpful

Friends_and_family Family_with_children

10/10

Exceptional

23 Jan 2021

Verified traveler

We liked the proximity to a patrolled surf beach, good sized apartment.

Leisure Family

8/10

Excellent

15 Jan 2021

MrsA

Positives we found were:
Very close to the beach, excellent location
quiet area
large private patio/balcony
3 pools to choose from

Only negatives we had were:
- our unit needed a good thorough clean, the couches, cushions and our bedspread needed
a decent wash. And the floor needed a really good mop.
- the ‘free’ internet usage was extremely ungenerous.
- the air conditioners were not working properly, I think they are set to eco.

Leisure Partner

8/10

Excellent

23 Nov 2020

Clayton

Just a short walk to the beach. View was fantastic. The only negative was no aircon in the 2nd bedroom and it faced west and got all the afternoon sun which made it quite hot for the rest of the night.

Leisure Family

2/10

Poor

15 Nov 2020

Verified traveler

Dirty apartment, good location

The place needs a really good clean. My 9 month old is crawling and his clothes were filthy within hour of being in the property. We found toe nail cliping, broken glass and hair on the rug in the living room. The bath wasnt clean it had black marks and dust everywhere. While the apartment is a little oudated, its quite large and comfortable for 3 adults and a baby. I wouldnt stay here again

Friends_and_family Family

10/10

Exceptional

08 Nov 2020

Verified traveler

Very good location near the beach. Smooth check in. Undercover parking

Leisure Partner

10/10

Exceptional

25 Oct 2020

Tim

The apartment was big and had all necessities as well as being close to the beach

Leisure

8/10

Excellent

10 Oct 2020

Kim

Lovely Place

Absolutely loved this place. A pool for each block of units, meant we were not crowded. 2 mins to the beach. The rooms were well appointed, clean and comfortable. The apartments are a good size and the kitchen fully equipped. Very secure and quiet. Downside is the parking. one carpark per unit meant we were parking in the street. But overall would definitely go back. Close to shops so it was easy getting suppliers.

Friends_and_family Family

10/10

Exceptional

31 Mar 2020

Verified traveler

Amazing rooms and great location. Walking distance to almost everything you could want.

Leisure Friends

8/10

Excellent

19 Nov 2019

Claire

Enjoyable stay

Nice, clean apartment that matched the description. Service was good when reception open. Great location and very close to the beach!

Friends_and_family Family

8/10

Excellent

19 Nov 2019

Constanze

Good aprtment

The Apartment's location was great and it was very close to the beach. Unfortunately it is a bit old fashioned when it comes to using the lift as well as opening the garages as everything works with a key and we got wet when we had to get out of the cart to unlock the garage in order to drive in,

Friends_and_family Friends

8/10

Excellent

22 Oct 2019

Verified traveler

Lovely apartment, friendly staff. Close to the beach.

Business_and_leisure Family

8/10

Excellent

05 Aug 2019

Dona

The room was great but mattress in main bedroom should be replaced, otherwise it was great

Friends_and_family Partner

6/10

Pleasant

04 Aug 2019

Rupert

Floors were really dirty and the views were all obscured by trees. Beach that it adjoins is probably the roughest and least kid friendly on the Sunshine Coast

Leisure Family_with_children

8/10

Excellent

31 Jul 2019

Verified traveler

apartments are great spot one of the few places on the sunshine coast you don't have to cross the road to the beach direct access and very quite area of the sunshine coast so nice getaway, very large and rooftop was the best benefit large entertaining area with spa and views are great.. Negative the property is major need of refurbishment and cleanliness it needs a full deep clean and all blankets need and bedspreads should be thrown out I did the leave the kitchen cleaner than I found it dirty dishes and cupboards in them

Friends_and_family Family

10/10

Exceptional

11 May 2019

Lisa

Wonderful place to stay with our family!

Wonderful place to stay. We had a great time. The location is excellent and the beach is really pretty! Nice management!

Family

4/10

Poor

23 Apr 2019

Julie

Disappointing

The single beds in one of the bedrooms had ants in them as well as the kitchen. The condition of the unit was poor, paint was peeling off the windows and walls and mould was in the showers, the overall cleanliness of the unit was poor. The unit looked tired and needed updating. I won't be staying there again.

Family

10/10

Exceptional

08 Jan 2019

Verified traveler

Excellent location on the beach. Huge top floor 3 bedroom apartment, with easy lift access. Nice pool, never busy.

Leisure Family

6/10

Pleasant

07 Jan 2019

Kerryanne

Wasn’t overly impressed. The staff were lovely but the room was in need of attention. Dusty furniture and under the couch cushions was filthy, didn’t realise until we were leaving and checking for things left behind. Aircon in living room was fantastic but none in bedrooms, only ceiling fans that barely worked and squeaked all night on the highest settings. We booked pretty late so maybe got the worst room? In saying that, apartment was very spacious which was good. Probably about 5 minute walk to the patrolled beach, premises has its own beach access but you are advised not to swim there as not patrolled. Was ok but wouldn’t revisit.

Family

10/10

Exceptional

27 Dec 2018

Verified traveler

Was surprisingly spacious with pool, bbq and beach less than 20mtrs away. Shopping centre and hey all nearby. Excellent value for money! Clean and will definitely use this for my next visit to sunny coast.

Friends_and_family Family

10/10

Exceptional

17 Oct 2018

ANTHONY

Really nice

8/10

Excellent

11 Sep 2018

Morro

Spacious

2x bedroom unit with loads of space and balony over the pool (Could just see the ocean as well, close to the beach, shopping a short drive.

8/10

Excellent

04 Sep 2018

Verified traveler

Very quiet. Close to the beach. The unit we stayed in could do with some new cutlery, crockery and glassware but other than that it was great.

10/10

Exceptional

18 May 2018

Verified traveler

The apartment was great, large and spacious, excellent location, in walking distance of the main shopping center. Reception staff were very friendly.

In terms of cons, the decor is a little bit dated, there are some minor maintenance concerns on some of the window sills (flaking paint) and the lift system was very slow.

We were happy to overlook the minor problems as the price was great value for money.

10/10

Exceptional

14 Mar 2018

Verified traveler

Great location

We stayed here recently with our 4 children 6 and under. Contact with staff prior and during our stay was all very positive, the location is fantastic with the beach right outside, playgrounds not too far away, and everything you need a short drive away. The rooms were comfortable and clean. We would definitely stay again.

6/10

Pleasant

12 Mar 2018

Paul

Don’t bother. Go to a proper hotel.

Undercover car park was pathetic. Impossible to fit for anything other than a small car. So we had to park way down the road in the heavy rain. And the fact we have to take all the rubbish with us and clean everything before leaving is the opposite of what a hotel is about. Would never go back there. We stay a lot in hotels and would never return here.

Family

10/10

Exceptional

26 Feb 2018

Yolanda

Great Apartments

Great location, walking distance to the beach, walking distance to the local surf club and only 5 minutes drive to a large shopping center with everything you can possibly need! Pool was also great! Beds were super comfy and very large entertaining area! Only downfall was sticky floors and table when we arrived, needed a table cloth or something! Must be from some cleaning products, floor was clean but a bit sticky. The upstairs balcony was beautiful but needs a hard roof rather than shade cloth, when it rains the roof does drip water, we would've had dinner up here even with the rain it the roof was sheltered! Great view!

6/10

Pleasant

15 Jan 2018

Verified traveler

Lovely ocean views

Unfortunately due to the cleanliness of our unit and the terrible heat in two of the bedrooms, our stay was very disappointing. The fridge had not been cleaned out from the last guests, food scraps and spilt food left in it. A used tissue behind a door, hair ball left on the carpet, not too sure if it had been vacuumed, yellow ring in the toilet bowl, screens were dirty and dirty cutlery in the drawers......
We couldn't sleep in 2 of the rooms as the heat was unbearable, despite having the aircon on. The wooden blinds didn't do a thing to keep the sun/heat out and the room stayed hot all night. 4 of us had to camp in the lounge room to keep cool. Block out curtains would probably be a good investment.
The location and the view were pretty awesome.

8/10

Excellent

13 Jan 2018

Paul

Quiet and peaceful close to the beach

Lovely big apartment with Di ect beach access, close to shops and surf club. Quiet and peaceful.

4/10

Poor

18 Nov 2017

Linda

The position of the apartment was great. The decor inside was a bit tired but that didn't bother me at all. We had adults staying in a 3 bedroom apartment. One of the bedrooms was totally in adequate. I booked twin beds for both of the single rooms and one was a bunk bed. When I complained about this I was advised that nothing could be done about it
The most disappointing part of our stay was the lack of cleanliness. The bathrooms have black mould and the ensuite actually smelled.The outside furniture needed to be cleaned before you could use it. The window sills were thick with dirt and dust and the cutlery draw had food crumbs and sand in it.
If this is anything to go by it was disgraceful and I told them so.
I will not go back there.

10/10

Exceptional

27 Aug 2017

Lee

Fantastic facilities, close to beach.

Our family had a wonderful experience. This hotel is a short walk to the beach, with great walking/riding paths close by. The hotel has 3 pools, 2 are heated. There was a small shopping centre with excellent food and coffee available. Point Cartright is a short drive or decent walk/ride away. All the attractions of Mooloolaba only 5-10min drive. Sunshine Plaza located in Maroochydore is only 10min drive. Excellent shopping and more food options.

Family

8/10

Excellent

06 Jul 2017

Craig

Quality family stay

Stayed here with five children in a three bedroom unit. Very spacious with great facilities to entertain everyone and the beach is on the back doorstep.

10/10

Exceptional

17 Apr 2017

Margaret

Perfect Beach Resort

Great place to stay. Beautiful beach front. Very clean and comfortable apartment. Pool convenient and clean. Staff friendly. Quiet and peaceful place. Highly recommended..

10/10

Exceptional

03 Apr 2017

CHRIS

Good location close to the beach.

Located right on the beach, a short walk to the surf life saving club. Very good shopping center nearby. the facilities & the staff are excellent. would definitely stay there again.

8/10

Excellent

14 Mar 2017

Graeme

Good overall

Great place to stay, on the beach. Only problem was booked 3 bedroom rooftop as family attending wedding, had elderly mother who struggles with stairs and room didn't have elevator access as advertised on hotels.com also had 2 x double bed and 2 singles not 1 double & 4 x singles as advertised and required. This was however fixed quickly by lovely lady at reception.

Family

6/10

Pleasant

30 Jan 2017

Verified traveler

Nice and close to everything. The only thing is there is no aircon in the bedrooms.

8/10

Excellent

23 Jan 2017

Verified traveler

Should look at improving air conditioning. Two bedrooms out of three had no air conditioning and were too hot to sleep in. All else was OK. Patrolled beach is 500m away. Perhaps they should review WiFi option offered as using cellular data was a cheaper option for me.

Family

10/10

Exceptional

23 Jan 2017

Wendy

Great value for money!

My family of four just spent a week at Surfside on the Beach and we had a wonderful stay! The 2 bedroom apartment was very clean and spacious and had every amenity that we could possibly wish for. The complex has 3 pools and is situated right on the beach front. The location is great as you are very close to a large shopping centre and a patrolled surf beach.