Name: Courtyard Springfield
Address: 6710 Commerce St, Springfield, 22150, US

8/10

Excellent

27 Jul 2026

Errol

Staff

10/10

Exceptional

26 Jul 2026

kamalesh

Ok

6/10

Pleasant

26 Jul 2026

Alan

At check in the desk person said nothing at all about the property. Also did not know you had to pay to park.
We will never stay here again

10/10

Exceptional

26 Jul 2026

Bryan

It’s clean and very convenient,so many restaurants around there ,i like it a lot.

10/10

Exceptional

26 Jul 2026

Hassonn

My stay was great staff and pool life guard was so helpful

8/10

Excellent

26 Jul 2026

Karen

The staff was always friendly and helpful

4/10

Poor

25 Jul 2026

Beth

Older property. Needs basic plumbing, electrical upgrades. Needs better inspections.

10/10

Exceptional

24 Jul 2026

Jade

I absolutely loved my stay! The room was very clean, comfortable, and well maintained. The staff was friendly, welcoming, and made the experience even better. The breakfast was good, and everything exceeded my expectations. I would definitely stay here again and highly recommend this hotel to anyone visiting the area!

8/10

Excellent

23 Jul 2026

Jazzmon

The hotel Is nice and clean … you do have to pay for parking ( I was very shocked since this hotel is off secluded ) that was not advertised 15.00 per day . The pool and jacuzzi is not open everyday only on Thursday -Sunday from 3-8pm ( the worker tried to close ten mins before the closing time ) that was the only con that needs to be advertised or on the website I would’ve chose another hotel
The whole purpose of being on vacation with children is making sure the hotel you choose has a pool . It has a pool and not even open everyday is diabolical.

10/10

Exceptional

22 Jul 2026

Sidi Elbou

Great

10/10

Exceptional

21 Jul 2026

Myndi

I was a great location

10/10

Exceptional

20 Jul 2026

Pamela

Super clean rooms

Partner

6/10

Pleasant

19 Jul 2026

Hoa

I

6/10

Pleasant

19 Jul 2026

David

I had just left another courtyard In Philadelphia area on our way to DC with my two juvenile sons. We followed the request and left all the dirty towels in a pile, left the room super early (5am) to go to DC and were gone until the evening; to my chagrin, when we went back to the room the Towels were still in a pile on the middle of the floor, nothing has been done and there weren’t any new towels.

I called down to the main lobby and was told “they went home already”… we left the room at 5am ! So I can come get towels at the main desk if I want.

Definitely two very different experiences from the same company and “courtyard” level

Family_with_children

8/10

Excellent

19 Jul 2026

Carol

Room was clean and we had plenty of room. Had to ask for extra towels as only a set of three were provided for five checking in, as well as ask for a roll away but they were promptly provided.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Jason

The staff were helpful and nice. One staff that stood out was named Hasan. He was excellent, kind and helpful. Place was well maintained and clean. Washer and dryer were neat. You activate and pay through a phone app and it shows you on app how much time you got left. Place was kept clean. The shower had shampoo, conditioner and body wash connected to the wall of shower that you would pump out. No clutter or falling bottles in the tub, excellent! Food was really good but can be pricey. Did not use the pool or workout room as we were doing too many other things on the vacation. For sure recommed.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Gregory

The only disappointment was that the pool area wasn’t open during my stay. Otherwise, this is a top tier property. I would definitely stay again. 👍👍

Friends

6/10

Pleasant

14 Jul 2026

Adam

.

Self

10/10

Exceptional

14 Jul 2026

Judith

Clean room, quiet and great location.

Self

2/10

Poor

14 Jul 2026

Amanda

My stay was extremely disappointing due to a serious security failure. On our first night, someone was able to unlock my elderly mother's room twice at 3:00 a.m. with a key card. Thankfully, she had the security latch engaged, or they would have entered. We later learned the hotel failed to properly check her into the system, causing her occupied room to appear vacant and key cards to be issued to another guest. This was a frightening and unacceptable situation.

Family_with_children

6/10

Pleasant

14 Jul 2026

Tedra

Stay was ok pool closing at 8pm was very upsetting for the children, also 15 dollars to park is crazy when the parking lot was empty. I also paid money no microwave inside of my room.

Family_with_children

8/10

Excellent

14 Jul 2026

Anthony

Nice stay

Family

8/10

Excellent

14 Jul 2026

Julia

Property is clean and well maintained I wish there was a microwave in the room and the fridge was tiny but the room. was nice

Family_with_children

10/10

Exceptional

14 Jul 2026

Susan

The beds were very comfortable. Hotel was clean. Staff was friendly.

Family

6/10

Pleasant

13 Jul 2026

Lisa

Very nice hotel but was charged for things that we did not use.. and they could not tell me what the charge was for. Waiting over a week to be refunded for the incidental charges, 3 of them ... customer service was not to interested in helping

Friends

10/10

Exceptional

13 Jul 2026

Debra

I wish I was asked if I wanted a balcony room. I would have enjoyed looking at the courtyard, however, everything else and staff were great.

Family_with_children

10/10

Exceptional

12 Jul 2026

Aysha

The Bartendr Elaina was the best I would come back just for her but overall the staff from arrival to checkout was awesome

Self

10/10

Exceptional

12 Jul 2026

Shernita

The room was clean. Well stocked and cozy. I loved the breakfast bowl that they have at the restaurant in the hotel 10/10. I would definitely stay here again.

Family

10/10

Exceptional

12 Jul 2026

Osama

Beautiful and amazing

Self

10/10

Exceptional

12 Jul 2026

Laura

Excellent property

Family_with_children

10/10

Exceptional

11 Jul 2026

Courtney

Very good

8/10

Excellent

11 Jul 2026

Lawrence

We stayed for two nights and we’re going to stay a few more nights and thought everything had been taken care of. Were there all day had gone down to the desk and wanted to know why we were still there or did we make a new reservation and was told no you know we thought everything was good well it wasn’t good and we had to leave but we found another Marriott right down the street and they have been nothing but wonderful so happy it turned out this way

8/10

Excellent

11 Jul 2026

Andre

Great time staying at this location. This was my second time. Highly recommend.

Partner

8/10

Excellent

09 Jul 2026

Timothy

Staff was very nice and attentive

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Andrea

Todo bien

2/10

Poor

08 Jul 2026

kristen

You must pay 15 dollars additional to park in their unsecured lot. There is no microwave in room, you must go to the lobby at all hours to use a public microwave. The mini fridge didn't cool let alone keep cold. All leftovers became trash. Blanket barely covers the top of the bed. Pool is only open on the weekends. Tack strip coming thru carpet so watch where you step especially at the bathroom doorway. Unhappiness will still cost you the full room charge of you try to leave. At check out time the front desk clerk was face down on the counter resting. Do NOT stay here unless it's a turn and burn trip and you need nothing while you're there...I am taking my complaint as high up the chain as it will go. I am disgusted.

Self

2/10

Poor

07 Jul 2026

Joshua

They advertise a pool. It's not open Monday thru Wednesday. Hot water took awhile to warm up in the shower. Average cleanliness. Wouldn't stay again

Partner

4/10

Poor

07 Jul 2026

Ronald

Harassment by guest, staff, or someone in the hotel. Excessive smoking as well!

Sincerely,
Anonymous

6/10

Pleasant

06 Jul 2026

Tracy

It would have been nice to have a complimentary breakfast. The room was not very clean upon arrival. Staff was not the friendliest. Only 3 towels in room and when I called to get more it took forefer for someone to answer. No ice machine on our floor too far to go get some. No vending on our floor. Bed was extremely hard. Woke up with back and neck pain. Just not a very good experience. Will not stay on my next visit to DC. Not impressed.

Family_with_children

10/10

Exceptional

06 Jul 2026

Jeanne

Front desk staff was amazing

Family_with_children

10/10

Exceptional

06 Jul 2026

ASANTI DARA

Swimming pool
Clean facilities
Wonderful helpful staff
Great customer service from Toni

Family_with_children

8/10

Excellent

06 Jul 2026

Michael

Room was okay, but it looks like the building has settled and the sliding glass door did not close all the way and had a open gap at the bottom of the door.

Staff was excellent and the breakfast was great though.

Partner

2/10

Poor

06 Jul 2026

Maria Alicia

We were tired of traveling 12 hours and we had already booked to be able to rest and they made us wait almost two hours to deliver our room and they do not solve they are very slow.

Family_with_children

10/10

Exceptional

05 Jul 2026

Danielle

Clean room, friendly staff. Easy and convenient location

Family_with_children

10/10

Exceptional

05 Jul 2026

david

It was good experience

Partner

10/10

Exceptional

05 Jul 2026

Shakuntala

Great location and free parking which is a big plus in the DC area.

Family_with_children

10/10

Exceptional

05 Jul 2026

RaJuhn

Staff was great and helpful room was clean and atmosphere was freat

2/10

Poor

05 Jul 2026

Salman

The staff was super rude, the complimentary water was finished so we were forced to buy small water bottles for 4 usd each from market, we were told that breakfast was included and would be from 6 to 930 in the morning but to our surprise we were charged in the morning for that. The elevator was so dirty and dinged up it felt like it belonged in a blue house horor movie, the toiletries in the room room were missing and the body wash in the hung up bottle was so low that it ran out during shower. The coffee supplies were just enough for one person.
This franchise gives Marriott and Expedia both a bad name. They are saving up on all the wrong items and should be avoided for staying.

Friends

10/10

Exceptional

05 Jul 2026

Christian

Outstanding price for Springfield. The lounge and lobby area are very nice with plenty of seating. The staff is so nice and helpful.

Self

8/10

Excellent

05 Jul 2026

Adam

Average to good hotel. No issues

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Jermaine

Comfortable stay. Good location.

10/10

Exceptional

04 Jul 2026

min

It was clean and well maintained

Partner

4/10

Poor

03 Jul 2026

Andrew

Disappointed in lack of
FREE or included breakfast
and other aspects of the stay

Friends_and_family Friends

8/10

Excellent

03 Jul 2026

Sequoia

Got there late night like 1230 we were told room we booked was no available.. night person is none helpful seemed overwhelmed, pool open very limited hours .. found a rat outside if hotel …ok otherwise fir a few days

Partner

4/10

Poor

02 Jul 2026

Dalia

The hotel is very nice. The location is excellent, the rooms were very clean, and the facilities are beautiful.

However, I had a very disappointing experience with the hotel’s Lost & Found process. I accidentally left my Leather Coach jacket in the closet of my room and called the hotel twice to report it. On both occasions, I was told that nothing had been found, even though I was 100% certain that I had left it there.

My daughter, who previously worked in the hotel industry and is familiar with Lost & Found procedures, decided to call. During the conversation, she asked for the hotel District manager’s email address so she could escalate the issue and explained that, if the matter was not resolved, we would leave a negative review because she was confident the jacket was still at the hotel.

Surprisingly, less than five minutes after that phone call, the jacket suddenly “appeared.”

This naturally raises an important question: what changed? If the jacket truly wasn’t there during my first two calls, how did it suddenly appear just minutes after we requested to escalate the matter to management?

I am grateful that I was able to recover my jacket, but this experience completely undermined my trust. It makes me wonder what would have happened if my daughter had not insisted and escalated the situation. For that reason, despite the hotel’s excellent location, clean rooms, and beautiful facilities, I would not feel comfortable staying here again.

Business

10/10

Exceptional

02 Jul 2026

Julimar

Muy acogedor, limpio, habitaciones modernas

6/10

Pleasant

02 Jul 2026

Teresa

Room smelled like smoke and no microwave

Self

6/10

Pleasant

02 Jul 2026

Amanda

The lobby was very clean and new, the rooms however, were not.

Family_with_children

10/10

Exceptional

01 Jul 2026

Nicholas

Excellent for price and location. Room was very clean and comfortable

Partner

10/10

Exceptional

01 Jul 2026

Judith

Location is convenient and walkable.

Self

6/10

Pleasant

30 Jun 2026

Kelly

I ordered a king room and got two queens. We were there on a Monday and the pool /hot tub were only open Thursday-Sunday, which is not stated on the website. We had cable, but I heard some disappointed customers complaining that their room did not.

Partner

10/10

Exceptional

29 Jun 2026

Steven

Room was clean

Self

8/10

Excellent

29 Jun 2026

Doug

The room was dark and quiet. AC worked good. But no microwave. There were really large holes in the parking lot and no shuttle to transport us to the metro.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Jessica

Very clean super friendly staff - bar and grill very good. The bed and sleep were amazing minus the alarm clock that was set prior to us as a 530 am wake up call, thankfully we planned on early departure! Decent menu after long day on the road need a quick dinner and cocktail. Would definitely come back.

Partner

6/10

Pleasant

28 Jun 2026

Kenneth

Elevator was.broke, Ice machine were not easy assemble.No continental breakfast. No shuttle service. . Bathroom needs Updating.

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

David

I had no issues

Self

8/10

Excellent

28 Jun 2026

Evangeline

Everything was nice but the room and elevator was a little dated. I did not appreciate the fact that we were charged to park our car at the hotel.

Family

6/10

Pleasant

27 Jun 2026

Stanese

Our stay was mediocre. I was overcharged for my room, in the which I’m not happy about and at checkout the desk clerk was not professional.

Partner

10/10

Exceptional

26 Jun 2026

Angel

We didn’t spend a whole lot of time at the hotel but the room was very clean and the beds were pretty comfortable

Family

10/10

Exceptional

26 Jun 2026

Adam

Good services

10/10

Exceptional

25 Jun 2026

Kevin

Everything

Family

2/10

Poor

25 Jun 2026

Ronald

The Courtyard in springfield,Virginia has issues. They advertise they are a non smoking community but they lied they're not. People excessively smoke inside the hotel and is nothing being done about it. I have seen the Police escorting people from the hotel and someone pulled the fire and we had to stand outside for over an hour.

2/10

Poor

24 Jun 2026

JESSICA D

This was a nightmare. The pool was so filthy you couldn’t see your feet. The air conditioning throughout the hotel was not working the entire time we were there. They don’t have proper luggage carts. A member of housekeeping barged into our room unannounced around midnight with a barking dog, clearly unaware the room was occupied. If I could get my money back, I would. They offered points..

Family

10/10

Exceptional

23 Jun 2026

Trequan

Great and affordable place to stay.

Partner

10/10

Exceptional

22 Jun 2026

Julie

Clean Room

Partner

6/10

Pleasant

22 Jun 2026

Dana

Stayed here for 2 nights. Hallways were ridiculously warm for June. Stayed in a one king bed room with view of courtyard. Room was ok, sofa not really comfortable and part of the bathroom door handle was broken. Staff was very friendly and helpful and the hotel is located near many great things to do or eat.

Friends_and_family Family

4/10

Poor

22 Jun 2026

Michael

Coffee is not free….no microwave….hotel layout is inconvenient with elevators located at end of hallway…originally required to pay $15.00 a night for parking however desk clerk removed those charges (We were not aware of this prior to checking in. Expedia did not provide that information outright…it would only be known if a question was asked through the listing…totally unsatisfactory.). Broken toilet seat…TV controller did not work…had to get batteries replaced….front desk clerk was not personable…

Bad experience and would never recommend this location to anyone.

Partner

4/10

Poor

22 Jun 2026

Iris

The room we stayed had a water running noise . Not so pleasant

8/10

Excellent

21 Jun 2026

Chris

Breakfast was very good (eggs, crispy bacon, tomatoes, sourdough toast) with nice service. Rooms were clean but I needed to downgrade from my balcony room to stay on the same floor with an elderly parent, however that part wasn’t disclosed before.

Sadly, we had an “accessible bathtub” room and the only thing accessible was the door. There was the same grab bar but that was the same as the normal room. Doors were heavy and hard to open. And the tub was too high. I should have booked the “roll in shower”. Better descriptions are needed for accessibility.

Friends_and_family Family

4/10

Poor

21 Jun 2026

Lenny

The staff was nice but they did NOT inform me of the price of parking — that was a surprise I received when I looked at the bill. The room smelled like pure cigarettes so we asked to be moved. We got moved to a much better room but the sheets had a faint smell of cigarettes which probably means the sheets were washed with the other ones that absolutely wreaked! The best thing about the property is the gym. It’s well equipped. However, we will not return here for any reason.

Partner

2/10

Poor

21 Jun 2026

Julia

Our entire hallway and room smelled heavily of cigarettes the entire stay. It made us feel sick. It wasn’t the cleanest room, especially the bathroom. The deadbolt on our door was also broken, which felt unsafe. While some places were clean like the lobby, it wasn’t nice to stay in beyond that.

Friends_and_family Family

4/10

Poor

21 Jun 2026

Charles

Dated furnishings, understaffed at front desk, not very attentive bartender

Self

2/10

Poor

21 Jun 2026

Andrew

To start off the trip the room smelled like straight weed! Go into the room and turned the ac on and helped with the smell but it never got cool enough even when on max cold and fan on constant. The front desk wouldn’t answer the phone in the room or when I called from my cell was on hold for 45 mins each. Then the pool closes at 8:00pm and for the breakfast it stops at 8:00am. The room is laid out the worst way possible and when laying in bed you can’t see the tv just setup the worst way possible. Also the shower never really got hot was looke warm. Just wasn’t an overall good experience!

10/10

Exceptional

20 Jun 2026

CYNTHIA ANN

Greater with a warm smile. Made the check-in very pleasant staff. Breakfast staff just as wonderful, clean staff wonderful. This is best hotel I've stayed at in a while. 5⭐⭐⭐⭐⭐

Family

6/10

Pleasant

20 Jun 2026

Manish

Room size small specially washroom. Lift is very slow property seems old.

Family_with_children

6/10

Pleasant

19 Jun 2026

Anthony

I booked a room there because I was traveling with three kids and I needed a pool, 3 PM check in and a balcony room. I got none of the above when I showed up at 2:55. And if I wanted the balcony room that I booked I would’ve had to wait longer to get a room with three exhausted kids who just drove six hours so I submitted to the room without the balcony. Then I found out the pool wasn’t open. It was difficult for me to keep kids occupied there. For me it wasn’t the most pleasant stay. I did get an arrogant response from the morning coffee attendant when I questioned why he was 15 minutes late. Guy shows up late, there’s at least five people standing and waiting for their coffee and this guy‘s giving me an attitude. That was a first. Oh, no shuttle to Metro either. That was advertised as included also and I didn’t find out it there was none until I got there. Pool closure on certain days noted in a post booking email.

10/10

Exceptional

18 Jun 2026

Theresa

Clean room and great staff we enjoyed our stay

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Kathryn

Staff (every person we encountered) was extremely courteous and went out of their way to be helpful and cheerful. Unusual in this day and time! Very professional. We would highly recommend this hotel to friends and family when visiting Mt. Vernon or surrounding area.

Partner

4/10

Poor

17 Jun 2026

charles

i waited to give my review as i contacted marriott and was not answered. upon check in i noticed the hotel was def out of date and not what i would expect from a courtyard but for the price/location we were okay with this. we checked in and went to the bar to order food for my elderly mother who had been traveling with us. the attendant at the bar was literally banging at the register for 15 minutes as i guess the register was locked but she did notice we were waiting with menus. after 15 minutes she looked at us and we placed our order for food and she advised us that they closed for food 5 minutes ago and informed we could door dash. i literally said to my husband i need to walk away or i am going to say something i will regret. she then proceeded to become very nasty and threatened me. i told the manager which i never ever do. he offered me a cup of soup which i guess was nice but that doesnt even begin to tell the rest of the story. our room was super hot and the ac was not working. by this time it is 10 pm and they have someone look at it and said the whole unit needs to be replaced. okay - so no offer to change rooms and we have to wait for the maintenance (who was super nice) man to change out the ac - this took about an hour and the room never even got cool until the next morning. very disappointed in this stay!

Partner

10/10

Exceptional

15 Jun 2026

Kathryn

The staff and check in process were fantastic. Our room was tidy but smelled like wet dogs.

Family

8/10

Excellent

14 Jun 2026

Eder

Overall good stay, only small complaint is they don't have easily accessible water.

Friends_and_family Friends

8/10

Excellent

12 Jun 2026

Bintu

Everything was ok

10/10

Exceptional

10 Jun 2026

Theresa

Clean room

Self

10/10

Exceptional

07 Jun 2026

debra

For our purpose as a senior couple--a one night stay in the area, all was excellent.
Location was easy for us to be near family in Annandale, VA. Check-in smooth; room convenient on the 1st floor. It was what I hoped for at this hotel 'level'. Room was large and opened to the courtyard, if wanted and easy temperature control. We did not use any amenities; there is no included breakfast and we went to a WholeFoods Market a 4 minute drive away for breakfast/coffee and goodies for the rest of our day in the area.

Partner

6/10

Pleasant

07 Jun 2026

FRANCIS

We had a clean room. However, their a strange smell in the hallways.

Partner

2/10

Poor

06 Jun 2026

Ronnie

Can't believe that hotel. Com would stand behind such establishment . I ordered a room handicap ♿️ accessible. I was stuck down between my chair and their bed calling the front desk, sales office, housekeeping, and reservations. The phone rung for hours w/o an answer.

Self

2/10

Poor

02 Jun 2026

James

Old, dated hotel. They charge for parking when no one else does. Nothing \"included\" when every other hotel actually provides things. Kids running through the halls from 10pm to Midnight and knocking on doors. Staff does not answer calls to the desk. Find another location, you won't know it, but you'll have less stress by not staying here.

Partner

8/10

Excellent

31 May 2026

Gina

Was an affordable option on the outskirts of the city. Close to mall and restaurants.

Self

10/10

Exceptional

31 May 2026

Wendy

The room was very spacious and clean.