Name: Best Western Springfield
Address: 6721 Commerce Street, Springfield, 22150, US

8/10

Excellent

31 Jul 2026

Mike

My only complaint is the breakfast. We got down to eat right at 6:30 and the sausage was cold and eggs luke warm. Biscuits really dry.
Other than that, I was impressed with everything this Best Western had to offer.

2/10

Poor

31 Jul 2026

seung

Too much noisy couldn’t sleep at all
I am member of best western. But the that was wrong room

10/10

Exceptional

30 Jul 2026

dhaval

Clean room and excellent for family stay.

10/10

Exceptional

24 Jul 2026

Eboney

We enjoyed our stay. The breakfast was incredible so many options. The pool was very convenient to have for the kids. Its also so much to do in the area. I will be returning 🤗.

4/10

Poor

23 Jul 2026

Sanya

Small bathroom, not clean

10/10

Exceptional

21 Jul 2026

ycelso

Good place

Partner

2/10

Poor

21 Jul 2026

Jennifer

You can hear the traffic from the freeway in the room. The ice machine didn’t work on the third floor. She had to go to the fifth floor sixth floor to get ice. The lady had a sour attitude at the breakfast bar. She started cleaning up and taking things away 15 minutes before breakfast stopped my friend had to go all the way down to the basement to buy a diet Pepsi because your soda machine to check out we had to use a machine to check out instead of check out with the person. That hotel was certainly not a level 8. We would not choose to use that hotel ever again!

Friends_and_family Friends

8/10

Excellent

20 Jul 2026

marcello

I must admit, for an older building the place was nice! Well maintained, and I rated the staff a 10. They above and beyond what I expected. Thank you for everything!!!

Self

6/10

Pleasant

19 Jul 2026

Jeff

The mattress are old and not support for my back as well as they need to replace the new mattress thx

2/10

Poor

19 Jul 2026

Tewodros

The rooms have thin walls and you can hear everything

8/10

Excellent

18 Jul 2026

Lori

Hotel was fine, a little dated. Breakfast was good. Only door you could use to enter was the main lobby door, all others were emergency exit only. I use a cane, it would have been easier walking to use a different door. Hotel sits next to an on-ramp for I-95, traffic noise was loud.

Partner

10/10

Exceptional

18 Jul 2026

sayra

super clean and nice staff lovely stay

Family_with_children

8/10

Excellent

18 Jul 2026

John

We stayed for two nights and we did not regret it at all. For such a large property, it was very well maintained. The breakfast in the morning was more than enough. It was such a good start to the day. The bed itself was firm without being hard. The metro ride to downtown DC took about 40 minutes, so if sightseeing is what you're doing, be ready for a long ride. But all in all, it was an enjoyable stay.

Family

8/10

Excellent

17 Jul 2026

Jeff

The mattress is not good for supporting my back cuz of curve not straight

Self

4/10

Poor

17 Jul 2026

Rebecca

The sheets & room smelled of cigarette smoke-which I’m allergic to. We didn’t sleep.

Partner

10/10

Exceptional

17 Jul 2026

Elmer

Clean room Staff

Self

10/10

Exceptional

17 Jul 2026

Neeraj

Loved every bit of our stay there. Worth every penny

Family_with_children

8/10

Excellent

17 Jul 2026

Michelle

A good stay for the price. Close to food and shopping. It's not fancy, but I would definitely stay again.

Self

2/10

Poor

15 Jul 2026

bhakta

Staff was good but most of time staff less office
Only from zoom we can talk

Family_with_children

10/10

Exceptional

15 Jul 2026

Christian

Great location in Springfield for a great price

Self

10/10

Exceptional

15 Jul 2026

Breanna

Breakfast was great here,

8/10

Excellent

14 Jul 2026

Christy

Stay was comfortable, over all good

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

Jeff

I didn't like the fact that the TV channels were in Spanish

Partner

8/10

Excellent

14 Jul 2026

Linda

Overall, the hotel was very good. It was clean, the staff were helpful, and my husband said it was the most comfortable bed he had ever slept in. One thing I really liked was the fact that our room was cleaned every day, something almost unheard of since Covid. The hotel is also conveniently located.

Only a few items that can be improved. The breakfast buffet can certainly use more variety. With the exception of alternating bacon and sausage, it was basically the same thing every day. Also, I did not see a staff member present to monitor when items ran out. On the first day of our stay, they were out of coffee, eggs, cranberry juice, and cups of yogurt. Someone should be monitoring the buffet throughout the time it is open to ensure items are well stocked. We were able to track down someone to ask them to replace the items, but someone should have been there while the buffet is open.

Which brings up another thing. The breakfast hours should be extended to at least 9:30, if not 10:00. When you're on vacation, you might like to sleep in during your stay.

Parking was fine. I was able to find handicapped parking each night when we returned to the hotel.

I found it a bit odd that there was no in person front desk staff on duty during the morning hours. It's always nice to interact with a real person. Someone to smile and greet you, and to talk to if you have any issues. The checkout kiosk worked fine, but I would have liked to interact with someone face to face.

Partner

10/10

Exceptional

14 Jul 2026

Laura

Everything was great. Our only issue was I wish the pool hours weren’t only from 3pm to 8pm. It’s summer time and I wish the pool opened up earlier in the morning. Otherwise the hotel was great.

Family_with_children

2/10

Poor

14 Jul 2026

Hamidullah

It was not clean

10/10

Exceptional

14 Jul 2026

Miguel

Great place to stay! Breakfast was amazing!

2/10

Poor

13 Jul 2026

Albert C

This is NOT an 8 rating. Please be aware this is not a clean well maintained hotel. It is at best a 2 star

Family_with_children

10/10

Exceptional

13 Jul 2026

Nolan

A very easy check in. The only front end clerk I interacted with was very knowledgeable about the area and spoke clear English. All directions she gave were correct and via the shortest possible route.

Partner

10/10

Exceptional

12 Jul 2026

Renetta

The property has a pool that opened 3-8pm daily with a lifeguard and that was very assuring.
I also liked the breakfast of hot and cold foods.
Our room had a lousy view and windows were dirty but husband mentioned to front desk and they did offer to move us but we declined. They did come and water sprayed the outside room window which was better and I thought was a nice gesture.

Partner

6/10

Pleasant

12 Jul 2026

Gary

Gym not bad. Strength training equipment definitely needs a refresh. Could us a weight-lifting bench that inclines and declines. Dumbbells would be a dream, but you really don't have room. Pls hang a clock.

My room was clean but light switches dirty. Had a burnt-out bulb in one lamp; I switched in a bulb from another lamp which left it with one bulb instead of two. I let it be.

More than three pillows on my bed would have been nice.

I like the vinyl floors. They were clean and nicer (to me) than carpeting with who-knows-what embedded in the carpet strands.

Friends

8/10

Excellent

12 Jul 2026

Aaron

Rooms were ok to sleep in. Unfortunately they had no hot water which was not there fault. Time frame to. Fix it was a let down though 2 days!

Family_with_children

8/10

Excellent

12 Jul 2026

Edith

They responded promptly to our issues

4/10

Poor

11 Jul 2026

DAVID

Why did you charge me $30.00 extra more than the fee ?

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Rebecca

Just overall dirty feeling.

Partner

8/10

Excellent

11 Jul 2026

Carolyn

property was very clean. They had a pool which I didn’t care for the hours of the pool didn’t open until three close at 8 PM. Also, I expected to have a microwave in room, but there was only a refrigerator so that wasn’t letdown.

Family

10/10

Exceptional

11 Jul 2026

Mary

The building is old but has character. The rooms are small but it had everything we need for a family of 4. The breakfast was good the choices was excellent. The staff was always helpful and pleasant.

Family_with_children

8/10

Excellent

10 Jul 2026

Virginia

The rooms were very clean, the views out the window not necessarily the best did not like staying next to a freeway and that being the view of my window did not like the fact that they didn’t have a microwave in the room. They had a refrigerator Great no microwave. I think that was an extra charge perhaps did not like the hours of the pool from 3 to 8. I thought it should’ve been at at least 1212 noon noon to eight.

Family

4/10

Poor

09 Jul 2026

Ilir

The Good:
* Breakfast was enjoyable, though the weekend crowd made seating limited.
* The lobby was comfortably cool with a refreshing citrus scent.
* The hotel offered a virtual check-in machine (though I didn't use it myself).
* The pool was available, and I saw a family using it during our stay.

The Bad:
* Our room (406) had a strong musty odor, likely from mold. Since the windows didn’t open, we couldn’t air it out.
* While my son was using the bathroom, we spotted a cockroach, which we quickly dealt with. There was also a hole in the wall behind the toilet.
* The surrounding area felt unsafe. On one evening, walking to McDonald's and 7-Eleven didn't feel very safe.

Final Thoughts:
Unfortunately, we wouldn't stay here again. The cost savings aren't worth the discomfort. After long days at museums, returning to the hotel wasn't something we looked forward to.

Family_with_children

8/10

Excellent

08 Jul 2026

Olga

Loved the swimming pool, with life guard on site (closed on Mondays). Clean and friendly staff. Breakfast with options of cold and hot. Water dispenser. Address will take you to the middle of the street, it took us a minute to find the place. I wish they offer coffee 24 hrs. Very convenient for families.

Family

10/10

Exceptional

08 Jul 2026

Carlos

Perfect stay clean rooms friendly people and staff

6/10

Pleasant

08 Jul 2026

Rusty

After spending a hot day in Washington DC walking around the landmarks, my wife and I were dreaming of getting checked in and relaxing in the pool. We actually picked this hotel specifically for the pool. Upon checking in we were told that the pool is closed on Mondays. What? Why? And more importantly, why was this not disclosed on the hotels.com website? We were told that was the \"policy\" of the hotel. That just doesn't make sense. We were very disappointed and it ruined the entire stay.

Partner

6/10

Pleasant

07 Jul 2026

Simret

The virtual agent is good but nothing beats having a staff member on site

Self

8/10

Excellent

06 Jul 2026

Jose

Breakfast was good. Have free parking. Clean and very accessible.

Family

8/10

Excellent

06 Jul 2026

Kenia

Clean room and the pool

Partner

8/10

Excellent

06 Jul 2026

Marina

Breakfast

Family_with_children

6/10

Pleasant

05 Jul 2026

Mark

Breakfast was perfectly acceptable when we went at opening (6:30). The next day, when we went at 815, numerous items were out. Went for a coffee refill at 8:45 and there was none left

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Sharon

The more convenient entrance door to some of the parking lot was closed. I don’t know if it was for safety reasons, but it wasn’t as convenient to grab one’s luggage, especially from the rooms at the opposite end of the hallway from the main entrance

Partner

4/10

Poor

05 Jul 2026

Ferishta

Aside from breakfast, the hotel was old. My room was one of the worst rooms I have ever had at any other hotels. It was old and uncomfortable

Family_with_children

8/10

Excellent

03 Jul 2026

Martha

The front desk person was very helpful in our room the shower didn’t work and they switch us to another room immediately

Partner

10/10

Exceptional

03 Jul 2026

Jonathan

Great Stay…

10/10

Exceptional

02 Jul 2026

Jose

The place looked cleaned and the staff was kind and helpful

Partner

10/10

Exceptional

01 Jul 2026

Lillie

I was very comfortable, white sheets/towels, breakfast was similar to other hotels, but plenty, well managed and a variety hot & cold. The clerk who checked me in was very nice and accommodating. Checking out was different: I conversed w/ virtual clerk that was on screen of large tablet next to lobby desk. She was working from the Philippines. Virtual clerk told me where to find ice machine and she sent my receipts via printer on the lobby desk.

Self

10/10

Exceptional

01 Jul 2026

Patrick

I have stay in in hotel several times and I haven’t find anything to complain about.
They are excellent

4/10

Poor

30 Jun 2026

Matthew

The gentleman who checked us in was very friendly and helpful and the breakfast was good. Unfortunately, that was the only positive part of our stay.
Both mattresses need to be replaced. They each had a large soft spot in the middle that made you feel like you were sliding into a hole, making for a very uncomfortable night's sleep.
To make matters worse, when we got up at 6:00 a.m. to take a shower before getting back on the road, there was no water in the shower. We called the front desk, but no one answered. We then went to the lobby, where the only \"staff\" was a remote attendant on a video screen. After explaining the problem, the only solution offered was that maintenance could look at it at 8:00 a.m. Since we were just passing through and planned to leave by 7:00 a.m., that wasn't helpful at all.
The housekeeping staff should have noticed there was no water while cleaning the room between guests if the showers were being properly cleaned and checked.
Overall, we were very disappointed with this Best Western experience.

10/10

Exceptional

29 Jun 2026

Michael

Rooms very clean

Family

10/10

Exceptional

29 Jun 2026

SHEILA

When I checked in, the room was not the norm. I made a call and immediately was relocated. The staff here is superb.

Self

10/10

Exceptional

29 Jun 2026

Sheila

I check in here.. every 2 months.. home away from home. I do not even search for another hotel. It meets my needs.

Self

10/10

Exceptional

28 Jun 2026

James

Friendly staff, clean room, great breakfast.

Self

8/10

Excellent

28 Jun 2026

Tim

The room was clean, the staff was very nice. Plenty of parking. Would stay there again.

Family

8/10

Excellent

27 Jun 2026

Nicholaus

Clean but could use updating

Self

6/10

Pleasant

27 Jun 2026

Tamiko

The toiletries were too small.

Self

10/10

Exceptional

27 Jun 2026

Alison

At first, they sent us second floor and did not like the room because of smell as pet so they moved us to fourth floor.. It was much better. Breakfast was good... Easy Parking

Partner

2/10

Poor

25 Jun 2026

Abdel

Squeaky bed. Bad smells in the hallways every morning. Sheets didn’t appear to be changed. Unimpressive breakfast. Water in both our rooms became two on two occasions and was only restored after complaining. Pool was ok.

Family_with_children

10/10

Exceptional

25 Jun 2026

Jimmy

Nice pool

Partner

10/10

Exceptional

25 Jun 2026

Steve

A great stay!

Self

10/10

Exceptional

23 Jun 2026

Steve

Parking was easy

Self

8/10

Excellent

22 Jun 2026

M

good location and ample parking.
Their breakfast staff is quite tough. Wish they had better hours for the weekends. Pool is open only for 5 hours a day

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Brenda

Not a fan of the virtual assistant would prefer a person, as I found the virtual assistant rude and was not wanting to be helpful

Family

2/10

Poor

20 Jun 2026

Abhishek

Unfortunately I am extremely disappointed by my stay.
1. The Air conditioner was too noisy as if it’s not serviced from a long time. The noise was soo loud that it was difficult to sleep the entire night.
2. The next morning there was no hot water. we had no option but to use chilling cold water for the shower as well.

Family

10/10

Exceptional

20 Jun 2026

Mallory

Great place to stay. Very clean

Self

8/10

Excellent

20 Jun 2026

JR

Other than intermittent issues with wifi and TV signal, a very pleasant stay.

Family_with_children

4/10

Poor

18 Jun 2026

Mahbooba

Upon checking in, the young man at the front desk was not friendly or helpful. My mom, an 80 yr old woman has trouble walking around so I asked him where the elevator is located in which he just pointed to the back. The bathroom needs updating and one of the toilet paper holder was broken and fell to the floor as I reached to get some toilet paper. The only good thing about the place was wheh I talked to the front desk kiosk about an hour extension to our stay the day of check out, she said she got an approval for us to do so.

Family

6/10

Pleasant

17 Jun 2026

MacKenzie

Tv didn't work no microwave and we could hear everything through the walls .

10/10

Exceptional

16 Jun 2026

Jean

Property was clean and well maintained..and price was reasonable

Business

4/10

Poor

16 Jun 2026

Scott

Yeah, not a fan of this location. Our room did not smell good and it never went away during our stay. Staff were hard to find and this was my first time having to deal with a kiosk remote customer service person at the front desk via a computer screen. When I put in a request for an item, they must have not understood my request and we never received it in our room.

Friends_and_family Family

2/10

Poor

15 Jun 2026

Michelle

Partial Electrical Outage. Couldn’t get to my room on the 6th floor.

10/10

Exceptional

15 Jun 2026

hamza

It was all amazing and appreciate it

Self

2/10

Poor

15 Jun 2026

Gerard

Did not stay. There was an outage at thid location. No air conditioning, no elevator working. Staff had no internet access. Informed le there would be no breakfast. The floor th room was assigned was on the 6th floor and there was no way my wife and I coukd walk up 6 flights with luggage. Was very disappointed, but no fault if the staff so they cancelled ly reservation.

4/10

Poor

15 Jun 2026

Alejandro

No le están dando un buen mantenimiento a la propiedad, las camas estaban fatales, imposible dormir cómodamente

Family

6/10

Pleasant

14 Jun 2026

Roufur

It’s ok to stay not that excellent like it says

Friends_and_family Family

2/10

Poor

14 Jun 2026

Judy

Run down property. People loitering in the parking lot. Did not feel safe

Family

8/10

Excellent

10 Jun 2026

Theresa

My room was clean and I had a swan made up of the towel on my bed.

Self

4/10

Poor

10 Jun 2026

Lee

The room itself was great However the staff placed us on a floor with 75 to 100 high school kids who arrived at 10 pm and roamed the halls for the better part of two hours running up and down the hall playing and talking loud as well as allowing the heavy doors to slam. They should have placed us on another floor as there were many rooms available. I find it hard to believe that 2 tour busses of children did not have reservations.

Partner

8/10

Excellent

08 Jun 2026

Rosa

Muy buen servicio, muy tranquilo

6/10

Pleasant

08 Jun 2026

Joanne

Room needs some maintenance. Beds are smaller (full vs queen) than I normally accept for hotel stay

Family

6/10

Pleasant

07 Jun 2026

Barry

Side doors didn’t work , could only enter through main lobby, elevators took forever, not bad but pain with kids and luggage

Family_with_children

6/10

Pleasant

06 Jun 2026

Leah

Decent location. Close to the metro park and ride. About a 40 min metro ride to DC monuments and tourist stuff. Lots of food options close by. Free parking.

Partner

8/10

Excellent

04 Jun 2026

Katrina

Room is excellent. Breakfast is 3.5/5

Family_with_children

8/10

Excellent

03 Jun 2026

Zachary

It's served its purpose the pricing was good a lot of nice places around the area to eat and Shop. I did not like the automated check out though. I guess I just prefer someone to be at the front desk

Self

8/10

Excellent

02 Jun 2026

THIEN-KIM

Everything was great except the hair dryer did not work!

Business

6/10

Pleasant

01 Jun 2026

Atilya

The issue was breakfast. Breakfast is only from 6 to 9 Sunday through Saturday. The breakfast area is super tiny and all the amenities such as refillable water bottles coffee tea are only during that breakfast time and so at 8:30 when everyone’s piling in to the small 8 x 10 space from the entire hotel to get breakfast a lot of the food is gone because they’re not actively replenishing the breakfast items so you’re fighting for space and you’re fighting for food if you don’t get down there in time, you’re missing out on the free breakfast.
I did have a maintenance issue when I first arrived and maintenance arrived in a timely manner.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Aisha

Enjoyed my weekend stay! Clean sheets and room. Breakfast was really good as well, lots of options even fresh fruit such as oranges, apples, bananas. There were bagels, muffins, pastries, toast, breakfast bars, and milk and tea/coffee. Location was good too, DC was 25 min drive over and the restaurants around the area were great! Definitely a comfortable stay, and staff were very nice and made everything easy!

Family_with_children

6/10

Pleasant

31 May 2026

Claire

My reservation wasn't found it took about 40 minutes to check in. Also found stains on the bedsheets.

Family_with_children

10/10

Exceptional

29 May 2026

James

Needed a place to stay while working on a job site nearby that was economical and was pleasantly surprised after my first stay here (notice I said first, I have rebooked for this upcoming week also) Easy check-in/out. Clean and quiet room with a hot breakfast buffet in the morning that was actually really good. Walking distance to shopping centers and restaurants.

Self

10/10

Exceptional

25 May 2026

Marsha

Clean room the breakfast was very good. The parking was good. Overall the day was really well and I liked it.

Partner

10/10

Exceptional

24 May 2026

Tatiana

price and quality service is very good