Name: Residence Inn Springfield Old Keene Mill
Address: 6412 Backlick Rd, Springfield, 22150, US

10/10

Exceptional

16 Jul 2026

Gus

Everything was Great! Very polite staff.

Self

6/10

Pleasant

15 Jul 2026

Don

Cleanliness this trip was not to the expected standard. Noticed a long black hair on the bathroom door, a piece of some kind of food under the desk ... not good. Then, the bar seemed under-stocked. (One mid-level bourbon choice.) Add the noisy construction in the main lobby in the breakfast hours, and this was not a favorite stay.

Self

10/10

Exceptional

15 Jul 2026

Jessica

Great room and location

6/10

Pleasant

11 Jul 2026

charles

Clean room, standard breakfast. The parking deck is a nice feature, with a sense of added security, though it is extra ($10 per night). The front desk staff when we arrived could've been friendlier, but gave us the information we needed. We did run into the cleaning staff, the lady was very nice.
My problem with the property, is that it faces significant thoroughfares on two sides. Perhaps the \"interior\" sides facing the shopping center / parking deck are quieter, but the outside was loud practically all night. I got very little rest even with earplugs, it felt like I was back in Milan in my twenties, sleeping in a street facing apartment on Viale Umbria. Bonus feature is that you can practically walk to Whole Foods or Trader Joe's.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Barbara

The only issue we had was that the tv wasn’t working when we went to the room. We called 3 times to the desk and finally on the last day we got it fixed. Someone unplugged the tv from the power. Otherwise the stay was very good.

Partner

10/10

Exceptional

02 Jul 2026

Brittany

Overall it was great. Mia at the front desk was amazing

Family_with_children

10/10

Exceptional

23 Jun 2026

Frederic

Very friendly and hospitable staff. Comfortable clean room. We really enjoyed our stay.

Partner

8/10

Excellent

19 Jun 2026

Meladye

The room had a kitchenette and the room was fine. It seemed clean, with the exception of hair around in the bathroom area. We chose it because it had a pool for the kids, but there was no pool.

6/10

Pleasant

15 Jun 2026

Margaret

Rug is room was worn and torn. Supposed to have a restaurant and bar...bar was open 1 evening and closed the entire rest of time. No restaurant...only breakfast bar. Lobby needs to be updated

Partner

8/10

Excellent

10 Jun 2026

Floyd

Breakfast is always the highlight of my stay at this hotel. Parking is convenient. There was only one problem. The cleaning staff missed a sock on the floor from the previous occupants.

Partner

10/10

Exceptional

08 Jun 2026

Dan

Service was efficient and friendly. Room was well equipped and check in/out was easy. Building common areas appear well worn, some cosmetic improvements would be fitting.

Partner

8/10

Excellent

29 May 2026

Isihia

would be helpful to have bigger dog area and better maintained with what is there.

10/10

Exceptional

28 May 2026

Bernard

Bar tender Rahel was wonderful as well as the desk supervisor.

Partner

2/10

Poor

26 May 2026

Nicole

This location is right on the highway and next to a very busy fire station. It is so loud all night. This listing also says there is a pool and there is not. We booked this hotel due to it having a pool and we’re so disappointed. Our sofa bed was broken and it took two days for them to fix it so my kid ended up sleeping on the floor. When we tried to talk to the front desk about it they simply didn’t care. They said you booked through hotels so there is nothing we can do. We asked to change rooms and they said they were sold out. Yet we saw barely any people. There is also a huge gap under the door so we heard everyone in the hallway and the light came on so strong. Very disappointed since we paid so much.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Linda

This hotel is clean and quiet, and the staff are friendly and helpful. I really appreciated the breakfast and the good coffee. One thing I might say, though, is that my room needed USB ports. I couldn’t find a single one.

Self

10/10

Exceptional

23 May 2026

Niya

Great

10/10

Exceptional

22 May 2026

Lauretta

Studio apartment was nice and clean, no fault at all. staff were kind and helpful. The hotel was at a good location with shopping malls, etc near by.

Family_with_children

10/10

Exceptional

18 May 2026

Barbara

The room was excellent, the bed was very comfortable. The kitchen was good for a basic breakfast. I was disappointed that the bar was closed on Sunday for light meals.

Partner

6/10

Pleasant

10 May 2026

Tricia

No housekeeping (at least not my room), no blowdryer, no towels, lots of pets (I understand its pet friendly, just a lot of pets).

Self

10/10

Exceptional

07 May 2026

janet

Perfect location & very good pricing for location. Safe & near good store choices, too. Room was spacious & clean. Restaurant area was very small & bar was modest.
Just off I 95 perfect for the traveler heading thru the DC area.

Self

10/10

Exceptional

06 May 2026

Cynthia

Laura at the front desk has very little customer service. She was not very friendly.

10/10

Exceptional

06 May 2026

Susan

It was nice that they had food options at the bar. It is too bad they did not have another set of elevators as the walk from the elevators to the rooms was very long and difficult for someone with mobility issues. Breakfast was superb!

Family

10/10

Exceptional

03 May 2026

Ali

Clean room.

Family_with_children

10/10

Exceptional

02 May 2026

Michele

Loved the pillows! The privacy of the rooms…traveled with family. I had a late check in, like 4am. Took care of my late checkout and let me sleep in. What a great way to help with these 2026 travel delay blues.

Family

10/10

Exceptional

01 May 2026

Angelina

Bbbb

4/10

Poor

07 Apr 2026

James

Rooms are not cleaned well....dirty floors, old stained musty carpet, hair left in shower, elevator out of service for several months, worn out mattress, coffee at breakfast bar not hot, furniture old and worn out..

6/10

Pleasant

31 Mar 2026

Cathy

Breakfast was actually better than other hotels in this segment. The breakfast staff was accommodating, but the hotel staff was checked out, not really engaged in what they were doing, rather indifferent. The hotel lacks clarity on how their amenities are accessed, ex. Wifi, having room made up, getting fresh towels etc.

Partner

10/10

Exceptional

28 Mar 2026

Warren

Breakfast was good

Partner

4/10

Poor

26 Mar 2026

Kimberly

Smelled

Friends_and_family Family

2/10

Poor

26 Mar 2026

Kathleen

I didn’t stay because the hotel didn’t honor my reservation at the last minute. I wasn’t checking in until late so they bumped me. That’s the last time I’ll be using your app. I’ll book directly from now on.

6/10

Pleasant

22 Mar 2026

Jennifer

The front desk staff when I arrived at 5:30pm was rude to everyone she had an attitude. I believe her name was Lori. I remember it started with an L. The room was decent, but only 1 working elevator for the entire hotel was horrible. I waited 30 minutes and I finally gave up getting to breakfast because of it. The cleaning staff and and the guests having to make the most of the 1 elevator.

Self

10/10

Exceptional

22 Mar 2026

Djuan

Room was very clean and put together very well and the young lady at the front desk was very professional and welcoming.

Partner

10/10

Exceptional

10 Mar 2026

Leslie

excellence service and breakfast

Family_with_children

10/10

Exceptional

01 Mar 2026

Jennifer

The room was spotless, spacious, and had everything we needed. We enjoyed the breakfast options and coffee.

Partner

10/10

Exceptional

25 Feb 2026

David

Clean, spacious, and staff was kind. They DO NOT have a pool though.

Partner

10/10

Exceptional

22 Feb 2026

Lindsay

Very spacious room. Nice amenities.

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Lori

The room was nice but I wish it would have been handicapped accessible and not for hearing.

8/10

Excellent

18 Feb 2026

R. P.

Usually I rate this a 5. However, during our 5-night stay one of the two elevators never worked. There was never an out-of-order sign. There was never evidence of any effort to repair the elevator. The hotel had high occupancy, and having a single elevator caused problems. Also, when did it become a dog-friendly hotel? I did not like sharing the only working elevator with a 60-pound pit bull.

8/10

Excellent

18 Feb 2026

Nathaniel

This is our headquarters when we come to visit DC. We visited some years ago and the quality is still there, they're all the staff is very friendly and helpful The accommodations are comfortable and the place has a good vibe.

Family

8/10

Excellent

14 Feb 2026

Mark

The suites were comfortable and attractive. The front desk staff was excellent. My chief complaint is that the mattress was very old and lumpy making it very difficult to get a good nights rest.

Business Self

10/10

Exceptional

09 Feb 2026

Terry

Good stay

Family_with_children

4/10

Poor

08 Feb 2026

Meg

The elevator was broken so it was hard for my parents to get down the stairs. Hotel is dated. Room was meh. Seemed run down.

Leisure Family_with_children

10/10

Exceptional

07 Feb 2026

Gail Vann

Staff courteous & room clean

10/10

Exceptional

28 Jan 2026

Dan

Clean rooms, staff was helpful and friendly
Parking garage was great with the snow

Business

10/10

Exceptional

26 Jan 2026

Julius

It was quiet! Loved it five star

2/10

Poor

13 Jan 2026

Timothy

Beware. They are trying to double charge me. I booked through expedia then a few days later saw charges from residence inn. I had this happen at a different residence inn in the past so their systems are terrible. Always review to see if they add bogus charges to the credit card you provide.

Leisure Family

10/10

Exceptional

12 Jan 2026

amanda

Hotel front staff was great. They had breakfast in the lobby from 6 to 930. Rooms are clean with a full kitchen, refrigerator and microwave. I had a lovely stat

10/10

Exceptional

08 Jan 2026

cynthia

Plenty of good coffee and the standard selections. Its not gourmet but enough to satisfy.

Self

8/10

Excellent

04 Jan 2026

Patricia

Lobby, breakfast, amenities

Leisure Family

8/10

Excellent

02 Jan 2026

Tomas Sebsibe

The staff are so friendly and helpful.I have been in the hotel 10 days and happy for the service.

Business Partner

6/10

Pleasant

30 Dec 2025

Paula

Room, staff, amenities very very good!

VERY disappointed in the quality of the food at breakfast.
Especially the eggs!.

Also, it was not made clear that you could sit in the outlying lobby areas to eat breakfast. Very limited seating, 2 hour time window was cutting it a bid short too.

Leisure Self

10/10

Exceptional

21 Dec 2025

Carla

Clean room, fitness room, and staff

Leisure Partner

10/10

Exceptional

18 Dec 2025

Lashon

Amazing room and beautiful hotel

Partner

6/10

Pleasant

12 Dec 2025

KEITH

My stay at the Residence Inn by Marriott Springfield Old Keene Mill was overall average. The location is convenient, especially for getting around Springfield and nearby areas, and the hotel itself has a modern look from the outside.

The room was spacious, which I appreciated, but it could have been in better condition. Some areas showed signs of wear, and the cleanliness was decent but not as thorough as I’ve experienced at other Residence Inn locations. A bit more attention to detail would have made a noticeable difference.

The staff interactions were okay—professional, but not particularly warm or engaging. Service wasn’t bad, just somewhat neutral. Amenities met basic expectations, though nothing stood out as exceptional.

Overall, it’s a functional place to stay for a short visit, but with some improvements to room upkeep, cleanliness, and customer service, this property could deliver a much better experience consistent with the Marriott brand.

2/10

Poor

11 Dec 2025

Emily

The room was disgusting with hair in the tub and bedding, the chairs looked like a cat scratched them up so bad, wall charger kept falling out due toand the tv had a huge blocked out area on a little less than half of the screen. I have pics if needed. Also the ice maker didn't work and the room was not vacuumed. I ended up leaving at midnight bc it was so unacceptable

10/10

Exceptional

06 Dec 2025

Kiesha

Small but well stocked bar on the first floor. Everything is friendly. Nice dice suite for 1/2 the price of other competitors

Business Self

6/10

Pleasant

03 Dec 2025

Marsha

The best thing about this location is the staff. They're friendly and helpful. The design of my room was unfortunate. The way the furniture is laid out takes up a lot of space. The best way to get housekeeping is to make an appointment. Don't rely on the door hangers. The trash receptacles were given or like thimbles. I suggest using your own paper shopping bags. One irritant to me was that there is always coffee available in the breakfast area that is all day long. They also have lemon water. But they do not offer hot water or decaf which is really an affront to many of the residents here. I don't understand it but apparently it's a corporate decision. The bar is small and serves food from 5:00 to 11:00. .. if the person responsible shows up. I did not have a chance to eat there but I wonder if everything is prepared in advance because I don't think there's anyone in the kitchen but they do have a nice assortment of things to offer. This is not a quiet area. It's the Hub of major interstates intersecting. Noise like this doesn't bother me but I did get a little tired of the hot rods revving at odd hours. The parking garage is ample and free and it was nice to have that.the laundry room requires quarters to operate the washer and dryer . $2 for the washer $2 for the dryer . You can get a roll of $10 at the front desk and you can also buy a small box of detergent for $2.

Leisure Pet

10/10

Exceptional

03 Dec 2025

Sharon

Wheelchair accessible rooms are wonderful.

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

JEFFREY

Stayed in 2 bedroom suite and everything was 5 star quality. Breakfast was outstanding.

Leisure Family

10/10

Exceptional

29 Nov 2025

Robert

Another great property! Excellent staff, convenient, clean rooms good breakfast.

10/10

Exceptional

17 Nov 2025

Michael

Safe and secure parking was a bonus

Business

8/10

Excellent

14 Nov 2025

Helen

Limited choices for breakfast. There was no option for meat. Everyone can't eat pork. It would be nice to have a substitute like turkey bacon or chicken sausage. Also, there was no fruit in the choice.

Friends_and_family Family

6/10

Pleasant

07 Nov 2025

Samuel

Room temp was hard to control, freeway noise extremely noisy all through the night. Couch was stained. Good spacious room, though.

Business

10/10

Exceptional

03 Nov 2025

Timothy

Clean Room,Good Breakfast

10/10

Exceptional

27 Oct 2025

Anthony

Overall, great experience. The staff was patient and friendly. Additionally, the breakfast was amazing, and they offered a wide range of options.

10/10

Exceptional

26 Oct 2025

Randolph

Room very comfortable. Needs night light in toilet room.

Partner

10/10

Exceptional

25 Oct 2025

ingrid

Rooms are modern and clean. Very comfortable.

Family

8/10

Excellent

18 Oct 2025

Douglas

The room was excellent. Breakfast left a bit to be desired. Eggs were cold and tasteless. Potatoes were okay, coffee was warm.
Also, soap out in the shower. Thankfully there was plenty of shampoo.

Leisure Family

10/10

Exceptional

18 Oct 2025

Mary

Breakfast was great! Room spacious. Location excellent! Staff helpful!

Leisure Partner

10/10

Exceptional

30 Sep 2025

Latricia

Will stay again

10/10

Exceptional

29 Sep 2025

Thomas

Excellent

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Kevin

Yes

10/10

Exceptional

19 Sep 2025

Moira

Great location. Nice breakfast every morning. The room was fantastic with a full kitchen.

Leisure Family

10/10

Exceptional

09 Sep 2025

Christina

great property with very friendly staff.

10/10

Exceptional

03 Sep 2025

Linda

Decent hotel. Great staff

Leisure Family

4/10

Poor

31 Aug 2025

Travis

The staff was great but the condition of the property needs an overall checkup.

2/10

Poor

29 Aug 2025

Floyd

This is a clean property and located closed to the highway with plenty of eating options.

Leisure Family

10/10

Exceptional

15 Aug 2025

Arah

I had a wonderful stay and plan on going back.

Leisure Self

4/10

Poor

23 Jul 2025

Adrienne

Google Reviews lied to us!

Check-in was good. However, when entering the room it had a smell to it. The bathroom floor was dirty and there were dirt splatters on the walls. When lifting up the matresses for a bug check it was disgusting (stains on the bed skirt, dirty sock, hair, dirt, ans dust wre under the mattress. The carpet was old and bed was sagging from use. When attempting to go to bed we heard what sounder like water leaking through the ceiling but come to find out it had to have been just the sound od the shower feom the room above us - never could hear somwthing like that before. Definitely will not return!

Friends_and_family Family

10/10

Exceptional

21 Jul 2025

Marcel

Would be nice if outlets had the USB/type S option

Business Self

6/10

Pleasant

03 Jul 2025

Floyd

I like the location of the hotel and the breakfast available everyday. The desk was helpful in resolving a problem encountered during my stay.

Leisure Family

10/10

Exceptional

03 Jul 2025

Donald

Great facility. Comfortable,clean, great staff.

Friends_and_family Friends

10/10

Exceptional

01 Jul 2025

Elizabeth

Nice place to stay

Stay was nice, staff friendly and helpful. The room was clean and comfortable.

Friends_and_family Family

10/10

Exceptional

13 Jun 2025

Greg

Rooms are relatively large, gym is excellent for a hotel and the breakfast bar is far better than most other hotels. This has become our new go-to when in the DMV.

Business_and_leisure Partner

10/10

Exceptional

08 Jun 2025

Randolph

Fine

Friends_and_family Family

10/10

Exceptional

30 May 2025

Scott

It was comfortable.

Partner

10/10

Exceptional

17 May 2025

Stuart

Over-all, where it counted, I gave the property a 5 star. The room was much nicer than most (at least I liked the layout) and the breakfast was pretty nice, and I liked the ability to go directly into the hotel from the garage though whoever built the property could have done a better job of aligning the garage with the actual floor levels. Our room was facing the busy street and did have road noise all night if you are a light sleeper. One elevator was out during our visit, which caused some delay but not too bad and don't expect that to be the case all the time. Breakfast staff was very accommodating and friendly but since we did not get daily maid service, cannot speak to that staff.

Leisure Family

8/10

Excellent

03 May 2025

TRACEY

THE STAFF ROCKED, the room was great, the bed was comfortable! Our only complaints about the property were that the dryers did not dry our clothes (after two rounds and a lot of quarters, we still had to hang dry our clothes, and the lack of ports to charge our phones. NOT one USB available in our rooms (not even a lamp), and we didn't have enough charging bricks with us (which we should have brought more), but in this day and age, we thought surely we wouldn't need them!

Business_and_leisure Family

10/10

Exceptional

03 May 2025

Dana

The staff was friendly and helpful. The property was nice and easy to get around.

Business Partner

10/10

Exceptional

02 May 2025

Hanna

Great

Leisure Family

8/10

Excellent

27 Apr 2025

James

No ice machines in the building ... ALL ice had be be retrieved by the front desk person.

6/10

Pleasant

27 Apr 2025

Lauren

Nice room, noisy location and confusing directions

The room was very nice, however, the air conditioner shut off before we went to sleep. We called down to the front desk and were told to press the down arrow key (which we had done numerous times as well as changing the fan mode and turning it off and on again). It was quite uncomfortably hot all night so we barely slept. We mentioned it to the front desk in the morning and they were very apologetic. We also got charged for garage parking even though we parked outside so they reversed the charge and gave us 2 bottles of water. We then left a cooler with insulin in it in the room and called. Mike was SO incredibly helpful locating it for us as well as addressing our other issues. The whole daytime front desk staff were terrific.

Partner

10/10

Exceptional

20 Apr 2025

Christina

Would stay here again if I need to be in Springfield again

Leisure Family

8/10

Excellent

19 Apr 2025

Lashon

Leisure stay

My stay was okay. One of the elevators was out and the property couldn’t give a date when it would be prepared.
Also, having to pay for parking on top of the cost of the room is ridiculous.
The property should have given parking for feee given the elevator was broken

Friends_and_family Family

8/10

Excellent

09 Apr 2025

Caroline

The elevator was very slow. And the properly front entrance was difficult to find. The neighborhood was noisy with sirens and traffic.

The room was very comfortable. And the staff was very helpful and friendly.

Leisure Self

6/10

Pleasant

05 Apr 2025

madhavie

Room is

10/10

Exceptional

01 Apr 2025

Daniel

Comfortable Stay...Thank You

Was a comfortable stay while on business.
During a snow storm and staff was attentive, and helped me get setlled in quickly so i could get my rest .
Thanks

Business

6/10

Pleasant

22 Mar 2025

LASHON

Outrageous to Pay for parking

My stay was good. The rooms are nice, but at the cost of the room, it is ridiculous to charge $10.00 per day to park.

The cost of the room is almost $200.00 dollars a night and at that price, parking should be included.

Will look for other hotels where parking is included in the price

Partner

10/10

Exceptional

09 Mar 2025

Nicholas

They are really good

10/10

Exceptional

01 Mar 2025

Daniel

The only objection I have was I was told upon checkin that there would be no parking fee chaged. However, at checkout there was a $10. parking fee charged to my room and I didn't have time to fight it.

Business_and_leisure Self