Best Western Queens

6/10

Pleasant

12 Mar 2026

Mary

We had issues with our first room being too hot. We could not turn on the air and the heat kept running even after turned off and unplugged. The staff was accommodating and We switched room. However that room was also very warm and we even had the window open with a fan to get it bearable enough to sleep. The room was tiny, but we expected that. Staff was very excellent.

Family

8/10

Excellent

07 Mar 2026

rosemary

Nice, convenient hotel. I was happy that there was a self parking lot. Nice big TV in room. Breakfast included scrambled eggs, sausage, muffins coffee. The gentleman at the front desk was very nice and helpful.

Self

6/10

Pleasant

06 Mar 2026

McKenzie

While staff was friendly the cleanliness was to be wanting and the air conditioning only went down to 68 and we weren’t able to adjust it manually or turn it off. We were sweating the entire first night which made it virtually impossible to sleep. Thankfully front desk gave us a fan and we were able to crack a window.

10/10

Exceptional

22 Feb 2026

Stacie

Everything was great

10/10

Exceptional

20 Feb 2026

Alyssa

Clean room and staff was friendly.

Friends_and_family Friends

10/10

Exceptional

05 Feb 2026

Obaid

It was good

6/10

Pleasant

30 Jan 2026

JOSEPH

Facilities old cramped spaces, but accommodating staff

Business Self

6/10

Pleasant

24 Jan 2026

Sonya

We had to change rooms the last night due to the heat not working but overall it was a good stay

Leisure Family

2/10

Poor

18 Jan 2026

Patricia

There was no parking in any of their lots I had to walk 2 blocks. I was very disappointed in the set up of the room as the bathroom sink is outside of the bathroom. It was as soon as you open the door access the room there was the bathroom sink so I could not brush my teeth in private I could not wash my face in private. I could not do anything in private in the sink because that’s where it was outside of the bathroom. The bathroom looks quite small. The toilet bowl is as soon as you walk in you’re lucky if you could close the bathroom door and the shower was right next to it. I was quite disappointed.

Leisure Partner

8/10

Excellent

15 Jan 2026

Mark

Hotel needs updating

8/10

Excellent

13 Jan 2026

John

Staff was very helpful and friendly.

10/10

Exceptional

06 Jan 2026

NALINI

Fast and easy checkin. Courteous staff. Clean rooms and fresh smelling hallways. Breakfast had good variety of food.

2/10

Poor

19 Dec 2025

Aiyesha

This hotel looks NOTHING like it’s advertised. Extremely dirty and unkept.

Business Family

8/10

Excellent

19 Dec 2025

Gianluca

Old hotel but clean and quiet, I had a good night sleep here.

6/10

Pleasant

18 Dec 2025

Joel

Parking lot was not cleaned after a winter storm, heating system seems a bit unreliable.

Leisure Self

8/10

Excellent

14 Dec 2025

Mi Ok

small but clean rooms

Leisure

10/10

Exceptional

14 Dec 2025

Barbara

Room was clean, though we could hear conversations of the guests in the adjoining room.
Staff was very polite and helpful.
The breakfast options were healthy and varied.

Leisure Friends

10/10

Exceptional

13 Dec 2025

Carolina

Nice complex. Parking is easy. Breakfast was plentiful. Staff was friendly and helpful.

Leisure Family

10/10

Exceptional

01 Dec 2025

Pierre

It’s a nice place. Clean

Business_and_leisure Family_with_children

10/10

Exceptional

28 Nov 2025

Shaki

Absolutely a phenomenal stay. The beds are very soft, like sleeping on cotton. The location is quiet during the evening hours, allowing for you to get a good night sleep. The hotel is surrounded by many choices of eateries. The minor downside is parking. You may find yourself parking on the street due to the shared parking with a restaurant located in the lobby. The parking accommodates about 30-35 cars. Other than that you will enjoy your stay.

Business

4/10

Poor

24 Nov 2025

Jocelyn Herschell

I did not like anything

Leisure Family

8/10

Excellent

15 Nov 2025

MIN SEOK

Clean room, kind staff, nice coffee

Business_and_leisure Family

4/10

Poor

14 Nov 2025

Edward

Room had no working heat. 64F. Livable, but a tad chilly.

10/10

Exceptional

13 Nov 2025

Catherine

Lots of options for breakfast, room was clean and comfortable to sleep.

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Denny

Staff was very nice. Rooms were clean. Great location and felt very safe traveling with kids.

10/10

Exceptional

03 Nov 2025

Elaine

Parking very easy, staff very attentive, room clean, and breakfast and staff wonderful

Leisure Partner

8/10

Excellent

24 Oct 2025

Steven

Room was as expected, buffet breakfast had a good choice. Parking on site was very useful

Leisure Family

2/10

Poor

16 Oct 2025

Gina

Trash pilled up outside of our room in garbage bags that stunk. Carpet stains throughout the room terrible. Bed was clean and ok but bad smell in the room. We were in 111.

Leisure Friends

6/10

Pleasant

15 Oct 2025

Jin tao

Elevator needs a big upgrade

Leisure

2/10

Poor

10 Oct 2025

Genessa

Upon arrival and check-in, Matt was very helpful and prompt with keys. We walked into our reserved king room to find three wasps flying around (!!!), the thermostat unusable and falling off the wall and the wallpaper peeling. Thankfully my partner was there to catch the wasps or I wouldve left the room immediately. We brought our new buzzing friends back to Matt at the front desk who was horrified at the situation. He offered to “upgrade” us to a double bed or walk to the sister property across the street. After a full travel day, I was less than pleased at either “upgrade” and said I would sleep in my wasp-free room for the night but wanted to talk to a manager. Matt said the manager would be in at nine and would absolutely talk to us. The next morning, I spoke with Chris at the front desk and explained the situation. He looked equally as horrified and tried to reach his manager who was still not in at eleven o’clock in the morning. He took down my contact information and said he would speak to his manager about issuing a refund and be in touch. Shortly, he realized the booking was through Expedia and explained I should have Expedia advocate on my behalf as the third party booking site. I did so and was told by the rep that they would reach out to Best Western to issue a refund after my terrible stay. Within 48 hours, I received an email from Expedia saying the request was DENIED by the hotel and that according to policies there was nothing to done. SHAME ON YOU BEST WESTERN

Leisure Partner

10/10

Exceptional

10 Oct 2025

il ho

It was comfortable and very nice

Leisure Family

4/10

Poor

05 Oct 2025

John

air conditioner was okay but the thermostat on the wall did not work and was not even connected to the ac unit, i had to call the front desk to learn that is was no longer being used and that the unit had its own power switch. So why was the unused thermostat with its instructions still on the wall? Parking was very poor, limited and inconvenient to use. I was told that if the parking lot was full to use the hotel parking lot next door. Sorry but i paid $700 to stay at this hotel, why should I park across the street at another hotel, just didn't make any sense. and on top of that they were painting the exterior of the building so parking was even more limited AND the parking lot was used by restaurant patrons also, which was supposedly not affiliated with Best Western.

Leisure Family

10/10

Exceptional

05 Oct 2025

Kim

Perfect for a short stay
Nice breakfast

Friends_and_family Family

10/10

Exceptional

02 Oct 2025

Jennifer

Safe and quiet area with private parking and great breakfast!

10/10

Exceptional

29 Sep 2025

Karen

Chris was very helpful in getting us into a room as early as possible!

6/10

Pleasant

19 Sep 2025

Janine

Parking was convenient. Beds were very comfortable.
Breakfast was hearty and tasty. Staff was pleasant.

8/10

Excellent

15 Sep 2025

Eric

Close location from office i visited.

4/10

Poor

13 Sep 2025

Patrick

Outdated and subpar…… especially for the price.

10/10

Exceptional

08 Sep 2025

Laura

Comfy place to stay. Great staff!

Leisure Self

10/10

Exceptional

04 Sep 2025

Pierre

It’s nice place very quiet and clean

Business_and_leisure Family_with_children

10/10

Exceptional

31 Aug 2025

Staccia

GREAT CUSTOMER SERVICE

6/10

Pleasant

24 Aug 2025

Verified traveler

Not great

Room was way smaller than I thought. The bathroom was tiny and the sink was outside of the bathroom. I’ve been to motels with rooms way bigger. The vent in the small bathroom didn’t work so it would get really humid in the room because we had to shower with the bathroom door open. The on site parking is limited. We went to an event Saturday night and had no parking when we arrived back at the hotel because there were 2 private parties in the hotel and I’m guessing everyone at the party parked in the spaces meant for guest. Front desk people were nice. The breakfast in the morning was good. The room size was not worth what it cost.

Friends_and_family Family

8/10

Excellent

21 Aug 2025

Kevin

Good place to stay when in the Queens area. Safe, walkable, Food options around the area. I've been here many times.

Leisure Family

8/10

Excellent

16 Aug 2025

Debbie

Staff very pleasant. Clean. Ac needs to be colder

Family

10/10

Exceptional

12 Aug 2025

Brian

Parking onsite, staff was very friendly and rooms were clean and comfortable. Within 15 minutes of ubs arena

Leisure Family

8/10

Excellent

09 Aug 2025

Valérie

À l arrivée dans notre chambre, j ai trouvé des poils dans la douche, sur la toilette, et sur la serviette à mains. J ai avisé la réception, ils sont passés à la chambee rapidement en nous offrant une autre chambre, j ai refusé en disant que je voulais des produits nettoyant pour nettoyer et une nouvelle serviette. Le monsieur a nettoyé la salle de bain pendant que je faisais les autres surfaces. Aux alentours de l hôtel , il y a beaucoup d options pour manger. Les transports vers new york sont près et faciles à utiliser. Le dejeuner est un des meilleur dejeunet d hôtel que nous avons eu depuis longtemps et nous avons l habitude de faire beaucoup de voyages durant une année.

Leisure Family

10/10

Exceptional

28 Jul 2025

Antonia

A Little Support In Our Time of Grief

We were there for a funeral but the staff accommodated an early check-in, the coffee was great, the breakfast plenty and having that Spanish restaurant right in the lobby is an added bonus. We ate there after the wake and that was delicious. We weren't looking for fancy, just a place to hang our heads after an emotionally draining day, they delivered. So if you have business in Queens, stay here. The parking lot is like an obstacle course though. So if you're terrible in tight quarters, bring the beater car.

Friends_and_family Family

8/10

Excellent

26 Jul 2025

Edward

Really good breakfast for the 25 dollar fee charged

8/10

Excellent

26 Jul 2025

Christina

It was great for s short stay. Very clean the fron desk was really nice. The free breakfast was good. It was also close to the UBS Arena where we went to see an event.

Partner

8/10

Excellent

19 Jul 2025

Jackson

Everything was great and it could have easily been a five-star stay—unfortunately, the AC wasn’t working.

Leisure Family

10/10

Exceptional

16 Jul 2025

Humayun

Great service

Leisure Family

8/10

Excellent

15 Jul 2025

Steven

It’s okay

Business Self

10/10

Exceptional

14 Jul 2025

Emza Celebic

We were checked in by this older gentleman, did not remember his name and he was great. He showed us where everything was and what floor we were on. You would not believe how many times we had to figure it out on our own in different hotels. I appreciated that very much.

Leisure Family

4/10

Poor

14 Jul 2025

Sunshine

AC didn't work in the room, Elevator felt like it was going to stop working at any time, cramp elevator space, couldn't find stairs which might be safer than elevator, parking is too precarious with columns everywhere, only one entrance for vehicle, too tight. Sad.

10/10

Exceptional

08 Jul 2025

Guy

Although the room was kind of small, it was clean and well organized. The free breakfast was excellent and the free parking easy to get to and out. My wife and I stayed only one night but we could have stayed longer.

Partner

10/10

Exceptional

03 Jul 2025

Tamara

Quality at a Reasonable Price

We booked this for a one night stay to attend a funeral. The welcome bag was a nice touch. The rooms were nice. Comfortable bed. Clean linens and the in-house restaurant food was delicious, and you get a discount as a hotel guest. And bonus FREE parking and continental breakfast.

Friends_and_family Family

10/10

Exceptional

02 Jul 2025

Jim

Great stay great staff it is close to all kinds of things to do

10/10

Exceptional

06 Jun 2025

Cherra

Best Western continues to be a solid option. The staff were really helpful with travel delays that brought us in after check in time, and the rooms were private and comfortable. The water pressure in the shower was amazing! Really excellent quality, would absolutely stay there again.

Leisure Partner

10/10

Exceptional

27 May 2025

Cara

The front desk staff was happy, warm, welcoming and helpful. I really appreciate her great service after long international flight. Breakfast was fast, hardy and delicious!

Some of the things about the property need a facelift, but it looks as if they are in the middle of some updates. Great place. I highly recommend!

Leisure Self

8/10

Excellent

27 May 2025

Shon

Nice and quiet

Friends_and_family Family

10/10

Exceptional

25 May 2025

Novilia

Convenient parking, close to lots of restaurants and fast food, clean room, super friendly staff!!!!

Business_and_leisure

10/10

Exceptional

24 May 2025

STEFAN

This was a biz trip and the hotel was very close to QPAC. This was first priority and I was pleasantly surprised.

8/10

Excellent

14 May 2025

Tinh

Good

Business_and_leisure

8/10

Excellent

06 May 2025

Johnathan

Parking is fairly convenient.

Business Self

6/10

Pleasant

23 Apr 2025

David

Very noisy rooms. Air conditioner, thermostat, refrigerator all constantly make grinding noises. TV would cut out every 1/2 hour stating signal lost.

Leisure Family

8/10

Excellent

20 Apr 2025

Monjur

It’s very nice

10/10

Exceptional

13 Apr 2025

Brian P.

Good Stay.
Excellent Staff

10/10

Exceptional

07 Apr 2025

Crystal

Easy check in and check out. Quiet area.

Leisure Family

8/10

Excellent

01 Apr 2025

Joel

Convenient location, clean. No added fees for parking.

Leisure Self

8/10

Excellent

24 Mar 2025

Hyun Ji

Every staffs were really nice! They were so kind and helpful. Even though we had noisy people right next to our room three days in a row, we loved this hotel's location and parking lot, and cleanliness.

Leisure Family_with_children

10/10

Exceptional

24 Mar 2025

Michael

Best Hotel Bargain Close to Manhattan

Very pleasant and comfortable stay. This was our third time here and we were quite impressed with the recent renovation. This is probably the best bargain in NYC with the least expensive quality rooms, free parking and a free outstanding breakfast. We'll definitely return.

Partner

4/10

Poor

23 Mar 2025

Pantelis

We had no heat in room , thermostat was damaged

8/10

Excellent

21 Mar 2025

MIN SEOK

It was a comfortable and convenient experience.”

Business Self

10/10

Exceptional

20 Mar 2025

Elaine

Clean and comfortable room. Staff are very friendly. Great breakfast.

Leisure Self

8/10

Excellent

15 Mar 2025

SCOTT

Good Stay

Nice, Clean, Safe, and Friendly. Only thing keeping it from 5 stars is it could use some updating. Great stay for the money.

Friends_and_family Family

2/10

Poor

05 Mar 2025

CONNIE

Not the best hotel but we choose this hotel because of its location and it has under building parking with elevator access. However, the parking lot was closed without advance notice. It was a hassle looking and parking in another hotel. Definitely not fun walking across the street with luggage in a stormy weather, especially for a handicap person.

Leisure Partner

10/10

Exceptional

01 Mar 2025

Jay

Hotel could use a few improvements. Tiny, but very clean bathroom with a great shower. Room was small, but somewhat dated. Bathroom sink was in the room the minute you walked in. Kind of odd. it was a one night stay. but overall we were happy with it. Big plus was the Spanish restaurant on the premises. The food and service there were great. Also, hotel staff very pleasant.

Leisure Partner

10/10

Exceptional

26 Feb 2025

Rochel

Great place

6/10

Pleasant

26 Feb 2025

Catalina

One bedroom for two person with small bed. Very uncomfortable.

Business_and_leisure Family

8/10

Excellent

25 Feb 2025

Verified traveler

Great location, with parking

Great location, with parking. Bayside train station gets you to the city in 30 mins

Friends_and_family Family

8/10

Excellent

22 Feb 2025

Tequilah

Pros:
-they serve hot breakfast daily
-They have free parking
-The shower pressure is excellent
-They have free specialty coffee in the lobby
-they have a restaurant on site
-room was clean
-plenty of food options near by

Cons:
-The elevator is really slow
-The water was brown coming out of the tub and sink ((they said it was due to construction, eventually it did -clear up)
- the parking lot it really small
- the sink is in the room and not inside the bathroom.
-no ventilation in the bathroom so after a shower u can barely breathe

Leisure Family

8/10

Excellent

16 Feb 2025

TREVOR

.

10/10

Exceptional

28 Jan 2025

JEANNE

Very satisfied in Manhasset!

Everything was up to par - including the Spanish restaurant next door!

Self

8/10

Excellent

16 Jan 2025

PETRA

Walking distance to fast food restaurants and local stores. Older hotel but comfortable and clean. Free breakfast, convenient restaurant for pay inside hotel.

Leisure Family_with_children

10/10

Exceptional

12 Jan 2025

frank

Whenever I have to come back to Queens for whatever reason, I always stay at best western Gold Coast. It’s super convenient location is always perfect for me.

Business

6/10

Pleasant

06 Jan 2025

Lian

Parking garage doesn't have a lot of spaces. Only one elevator to go to floors.

Leisure Partner

10/10

Exceptional

30 Dec 2024

Rafael

Fué un viaje familiar de 8 días, buen desayuno, cuartos limpios y cómodos. Lo único retirado de la ciudad pero un lugar super tranquilo

Friends_and_family Family

10/10

Exceptional

30 Dec 2024

Jose Angel

El desayuno muy rico. Tiene cafe, avena, cereales, huevo revuelto, pankakes, ect ect!!

Leisure Family

4/10

Poor

25 Dec 2024

Mark

Not worth the price

Its not the Ritz. Very Average.
Outdated

Friends_and_family Family

6/10

Pleasant

23 Dec 2024

Jin

Pretty good free breakfast

8/10

Excellent

16 Dec 2024

Ashley

Will be back.

Was. A great place to stay. Will be back. The TV channels were kinda a mess and the elevator is outdated but if that’s ok i can complain about then it was a great place.

Partner

10/10

Exceptional

12 Dec 2024

Paul

Good enough to stay

6/10

Pleasant

29 Nov 2024

Jugraj

Very conjusted small room and restrooms, small room door i was not able to enter with my baby stroller.

6/10

Pleasant

27 Nov 2024

Godfred

One elevator

2/10

Poor

22 Nov 2024

EDWARD

Bad service and front desk staff

I paid for Monday nov. 18 until Thursday. I called a head of time informing front desk I will be checking in Tuesday 630am. When I arrived no employee was there at the front desk. I called the 401 #. They told me to wait 45 minutes. They did not take a notation that I was checking in6-7am Tuesday. Also for compensation I asked for a late check out. My last day. They were hesitant to give me one and rude. They gave me an extra hour and a half late check out. I paid an extra day so I would not have to wait to check in 3pm. I feel they should've handled the situation better and more kindly.

Business

10/10

Exceptional

12 Nov 2024

oscar

Nices area

Business_and_leisure Friends

10/10

Exceptional

12 Nov 2024

Matthew

The room was clean and comfortable, and the breakfast buffet was a plus. Dinner at Marbella Restaurant next to the lobby was delicious and very convenient. Parking is convenient, but the lot is tight and maneuvering is difficult. Overall, it's a great and convenient place to stay.

Leisure Family

8/10

Excellent

04 Nov 2024

Lois

I was told upon arrival that someone had called saying my name and that I was impersonating that person and not to give me the room. Fortunately I had stayed there a few days before and after giving them my identification information they gave me the room I had reserved.

Friends_and_family Friends

2/10

Poor

25 Oct 2024

Susan

I was not pleased with the room. The bathroom was extremely small and hardly no room to close the door. The TV worked sporadically. The lotion dispenser was emptied. Finally the room was located across where cars ran over medal plates that were so loud and kept us up through out the night. The hotel was not cheap.

8/10

Excellent

24 Oct 2024

Abdul

It was okay

Leisure Family