Name: Kinnettles Hotel And Spa
Address: 127 North Street, St. Andrews, KY16 9AG, GB

8/10

Excellent

10 Jun 2026

Stephen

Shower tray was cracked and trap was blocked with hair.
Gutter above window was blocked and dripping constantly.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Joe

Nice hotel
Only note is it is a three story walkup with no lift service but a very nice hotel.

Partner

6/10

Pleasant

11 May 2026

Alejandro

Very old and overused bed

Friends

10/10

Exceptional

11 May 2026

Allison

Breakfast and staff were fantastic. Check in was smooth. We found free parking around the corner on Murray street. Great location.

Family

6/10

Pleasant

08 May 2026

Matias

Breakfast was great and staff is friendly but rooms next to the street prepare not to sleep since the windows don’t stop the all night chatter in the streets. Also mattresses were a bit tired so you end up in a middle in a hole

Friends

10/10

Exceptional

16 Apr 2026

Anjali

Lovely hotel, great location, very friendly and helpful staff. Wonderful breakfast especially the pastries

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Jane

The receptionist couldn't have been any more helpful, even climbing the stairs to the top floor despite being 6 months pregnant. Room was beautiful and very comfortable. Bar staff were lovely.

10/10

Exceptional

26 Oct 2025

Sharon

Hotel is excellent and would stay again. Location great, rooms fabulous, shower fantastic, service excellent too. Only dislike was the cooked breakfast.

Partner

2/10

Poor

19 Oct 2025

Kirsten

Breakfast poor, awful buffet. Basic cooked breakfast over cooked.

Partner

8/10

Excellent

18 Oct 2025

Stuart

Could do better for the price.

Lovely hotel, great location. Room was very hot. We complained as a few of thought the sausages at breakfast were off. The server told us they were from the butchers the day before, but that didn’t mean they were fresh! I would have expected the dishes to be taken away but we were left sitting in front of them until we left.

Friends_and_family Friends

8/10

Excellent

15 Oct 2025

Margaret

The hotel is lovely and staff were very helpful the only thing was the smell of curry in the reception and restaurant even our towels smelt of curry.
The breakfast could have been better food was overcooked and not appetizing.

Partner

10/10

Exceptional

20 Sep 2025

Lisa

Wonderful setting in St Andrews. Newly remodeled rooms. Busy part of town and lots to see and do. Very convenient to all St. Andrews has to offer. Staff was extremely friendly and helpful.

Leisure Partner

10/10

Exceptional

10 Sep 2025

Aislinn

Perfect walking distance

Room was spacious and comfortable! Close to the courses and lots of pubs/restaurants! Staff was extremely friendly and welcoming!!

Partner

4/10

Poor

10 Sep 2025

Frank

We were allocated a studio room on the annex.
We are in our 70s and had to walk up two very lengthy staircases to get to our room which was a converted loft room .
We were first down for breakfast and I ordered the full breakfast and a number of items were reheated .I developed a stomach reacted next day .Won’t be going back!

10/10

Exceptional

05 Sep 2025

Dale

Fantastic location. New Restuarant and Barr is a great addition

Partner

10/10

Exceptional

01 Sep 2025

matt

Great stay near the old course

Perfect hotel close to the old course and many restaurants and pubs in town. I would definitely stay here again. Staff was wonderful, courteous and knowledgeable.

Partner

10/10

Exceptional

04 Aug 2025

Julio

Stayed at another property (high end) during the first part of my trip and the accommodations herein were better... Staff could not have been more helpful - special shout out to Lucy...

Leisure Family

6/10

Pleasant

24 Jul 2025

Dawn

Spa is no longer available without purchasing a treatment. We booked and paid way too much to not have this offered any longer due to new ownership. No AC meant windows had to stay open allowing bees and wasps inside and very loud due to traffic and birds. Our room was located across the street and on the 3rd level with no assistance with luggage up a tight spiral staircase.

Leisure Partner

10/10

Exceptional

15 Jul 2025

DAVID

No elevator

Leisure Partner

10/10

Exceptional

11 Jun 2025

Ian

Very close to St Andrews Old Course, restaurants and town centre. Ideal location

Leisure Partner

10/10

Exceptional

03 Jun 2025

Richard

Good

8/10

Excellent

04 May 2025

Anna

A bit pricey but a nice stay

We booked last minute for St Andrews so this was one of the few properties left that had an opening. It was a little more expensive than I would have liked to pay, but the room was big and the bed was comfortable (albeit a bit on the small side for two people). We were in their other building across from the main hotel. There were a lot of stairs which was fine for us but could be an issue for others. The parking situation wasn’t ideal. There were apparently free spots somewhere but they were never open so we had to keep feeding the meter during our stay (be sure to have coins!). The hotel is on one of the main streets so on one of the nights it got a bit noisy. The included breakfast was pretty decent. All in all probably one of the nicer hotels in St Andrews.

Partner

10/10

Exceptional

01 May 2025

Stuart

Nice room

Nice room. However it was located across the road and on the top floor.

Business

10/10

Exceptional

10 Apr 2025

Amelia

Great location and lovely hotel

Great location and lovely hotel

Friends_and_family Family

8/10

Excellent

03 Apr 2025

Douglas

Location

Really nice hotel. We were in the annex across the road but the very helpful receptionist took us over to our room.
Room was huge as was the bathroom which had really nice toiletries.
Breakfast in the main hotel was really good with freshly cooked items fresh fruit pastries and lots more.
I would return to this hotel

Partner

10/10

Exceptional

27 Mar 2025

Adam

Top Hotel - Amazing Location

Fantastic hotel, location and friendly staff. Would definitely stay again and recommend to friends and family.

Business

10/10

Exceptional

26 Mar 2025

Joyce

Their staff went above and beyond and were so extremely helpful. The location was perfect and everything was clean and lovely. Would wholeheartedly recommend!

Leisure Family

10/10

Exceptional

17 Mar 2025

Hiroshi

Excellent location. Clean and comfortable. I really enjoyed my stay. My one quibble is that the front desk was not present when trying to check out early in the morning. Breakfast was delicious. Overall I had a very positive experience.

Business Self

10/10

Exceptional

22 Feb 2025

Sean

An amazing experience from start to finish, the staff are friendly and went the extra steps to ensure we had a great stay,
Lovely Spa to chill out in,
The room was luxurious with everything you could need,
Delicious breakfast and as an added extra the coffee van over the road makes tasty coffee which is free to residents for the whole of the stay,
Free parking car park next to the building
We will stay again next time we’re in St Andrews

Leisure Partner

8/10

Excellent

21 Feb 2025

Ashley

staff lovely& breakynice butdangerously low ceilin

Staff were lovely and accommodating, nothing too much trouble. Excellent breakfast options and very tasty.
I would not recommend staying top floor in the annex to anyone with walking difficulties or even those who can’t manage steep steps. The room layout with the windows and low slopping ceiling meant my partner cut his head open and I bumped mine too but was only bruised. Only one chair at the table where coffee machine was and this was broken - so was disappointing.

Partner

10/10

Exceptional

17 Feb 2025

Kirsty

5 star

Hotel was clean and very comfortable. Staff were incredibly helpful and friendly. Excellent choices for breakfast. Highly recommend.

Partner

10/10

Exceptional

14 Feb 2025

Ryan

A fantastic one night stay

I had a fantastic one night stay. The hotel is located in the heart of St Andrews, close to all of the town’s amenities. The staff were professional and welcoming (Klaudia in particular was very kind and took the time to talk to me about my visit to St Andrews). My room was spacious and had a very large, comfortable bed. Breakfast was excellent: there was a plentiful continental selection in addition to the cooked breakfast.

-My room was mostly very clean (apart from some dust on the top shelf of the wardrobe).

Self

10/10

Exceptional

05 Feb 2025

paula

Great experience! Large bathroom and modern. Comfortable bed
Very nice staff
Centrally located
Highly recommend

10/10

Exceptional

05 Feb 2025

Leigh

.

8/10

Excellent

23 Jan 2025

m

Great yet could be brilliant. Good valve.

They've sent a lot of money on this hotel.....
The spa is a great addition yet was let down by the standard of cleaning, the steam room particularly.
Breakfast cooked great yet bread was poor quality and let it down....

Partner

8/10

Excellent

09 Jan 2025

Stephen

Stephen

Hotel was great . Staff were really helpful the only issue we had that could have made our stay amazing would have been a double bed .. for that fact it was a great stay rather than fantastic .

Partner

10/10

Exceptional

31 Dec 2024

Lauren

Wonderful!

A beautiful stay, we will return. Lucie was excellent and a super friendly face to see upon arrival!

Partner

10/10

Exceptional

29 Dec 2024

Drew

Perfect spot in town center.

Boutique hotel in center of St Andrews. Clean, tasteful rooms with excellent service. Breakfast was included. When we advised the front desk we were leaving early, they offered to make sure a simple English breakfast would be available to us before the official start time, which was very nice of them and greatly appreciated.

Friends_and_family Family

8/10

Excellent

07 Dec 2024

hannah

Nice hotel shame about bed

Nice hotel and spa facilities are included which is great. Breakfast is delicious. Room was spacious and clean, however the bed was very uncomfortable. It was two singles pushed together but the mattresses were different heights so was a very wonky/uncomfortable nights sleep. Also a shame the bar was closed even though it says it’s open on weekends (we were there on a Friday)

Partner

10/10

Exceptional

04 Dec 2024

Cliscia

Wonderful hotel! Beautiful and comfortable, super friendly staff, good breakfast and wonderful spa facilities.

Family

10/10

Exceptional

01 Dec 2024

Patricia

Great stay, very clean and staff were great.

Leisure Friends

8/10

Excellent

30 Nov 2024

Alexa

Convenient large size rooms. A bit dated but staff was wonderful.

10/10

Exceptional

29 Nov 2024

Shirley

Great area, room excellent, breakfast great, staff very friendly

10/10

Exceptional

22 Nov 2024

Daniel

Our daughter is doing a semester abroad at St. Andrew’s. The hotel was well situated for visiting her and campus. The breakfast was a great start to each day!

Friends_and_family Family

10/10

Exceptional

20 Nov 2024

Mark

Very good, lady at reception was very helpful.

Business

6/10

Pleasant

17 Nov 2024

William

The room that was advertised was completely different to the room we got, the room was advertised as a studio and it was not. The room it’s self was amazing just not what we wanted

Partner

6/10

Pleasant

12 Sep 2024

Verified traveler

No shelf in bathroom so had to put all toiletries on the floor

Friends_and_family Family

8/10

Excellent

19 Jul 2024

Michael

Almost perfect

Great room, comfortable bed, fine breakfast, no hot water :(

Friends_and_family Family

10/10

Exceptional

18 Jul 2024

Karen

Beautiful hotel, excellent service , immaculate

Leisure Family

10/10

Exceptional

17 Jul 2024

Reynaldo

Wonderful

Self

10/10

Exceptional

04 Jul 2024

Donna

Comfortable stay

Very comfortable room, nice decor, large en suite shower room with luxury toiletries

Business

10/10

Exceptional

26 Apr 2024

Patricia J.

Charming hotel. Friendly and helpful staff. Beautiful room,well appointed, spacious, new bathroom. Free parking steps away. Walkable to golf, shopping, Cathedral ruins and restaurants.

Leisure Friends

10/10

Exceptional

23 Apr 2024

Scott

Staff was very friendly and helpful. Very spacious and luxurious rooms!!

Partner

8/10

Excellent

14 Apr 2024

Harry

Clean, comfortable, street level a bit noisy bot not bad. Good breakfast.

10/10

Exceptional

08 Apr 2024

Yoko

Service was great, room was spacious and clean and amenities were just what we needed. Perfect for visiting a friend at the university and central for shops, restaurants and all of the sights.

Leisure Family

10/10

Exceptional

13 Mar 2024

Bridget

Beautiful boutique hotel, great location, excellent facilities and friendly staff.

Leisure Family

10/10

Exceptional

18 Feb 2024

Robert

We loved the location…Bedroom was amazing…we only seen two members of staff in the hotel on our stay but they were great..we were very disappointed the restaurant wasn’t opened,we got told it closed in 2022 and didn’t ever open again…. But breakfast was very good..we would definitely give the hotel a 5* but there was no atmosphere in the hotel very quiet nobody using the bar area…so it felt more like a 5*apartment…

10/10

Exceptional

09 Feb 2024

Andrew

They gave us a upgrade on arrival first class.This is our third stay great location no faults at all.

Leisure

6/10

Pleasant

01 May 2022

Verified traveler

Room keys open all rooms?!

Well located hotel with nice decor and lovely spa.
We were shocked however to discover that all room key cards opened every room. We discovered this when a member of our party forgot her room name and accidentally opened someone else's. She checked and was able to open our room too. We raised it with a staff member who innocently confirmed that this was how room keys were programmed.
I think it's completely unacceptable.

Friends_and_family Friends

10/10

Exceptional

29 Sep 2021

Lee

Lovely hotel

Last minute decision to stay at the hotel whilst on a trip travelling across Scotland. We arrived around 4pm and were met with friendly staff and were promptly shown to our room. the whole hotel was beatufully deocroated and the room was super comfortable. Couple of maintenance issues such as door handle to the room coming away from the door and toiletries basket within the shower cubicle was not fully secured with the rawl plugs coming out of the wall. there was also no kettle in the room but should have been, did not ask for one as we did not want to use it for the short stay I am sure with how the rest of the service was this would have been rectified quickly had we contacted reception. No food that night in the restauraunt due to the chef being sick however staff were so apologetic and more than willing to help with recommendations and booking other locations. Room had individual toiletries and soap bar for hand washing meaning a lot of plastic waste, would have been better to have large bottles that can be refilled and liquid had soap to save wastage

Partner

10/10

Exceptional

19 Sep 2021

Kimberly

Beautiful, comfortable, convenient

Beautiful hotel. Friendly, helpful staff. Convenient location. Tip for Americans: When booking in these classic hotels, ask if they have air conditioning and an elevator. This hotel does not have either which wasn’t an issue for us but might have been a different time of the year.

Friends_and_family Family

10/10

Exceptional

17 Sep 2021

Diane

Refurbished and stylish rooms.
Customer service was excellent.
Freshly prepared breakfast.
Spa facilities an extra treat.
Would stay again.

Leisure Friends

6/10

Pleasant

09 Sep 2021

Verified traveler

The room was lovely, however it was very noisy as it faced onto a busy street.

Friends_and_family Friends

8/10

Excellent

22 Aug 2021

Verified traveler

We may be out of touch with prices but thot it was a bit expensive for the quality and choice of bfast
Front steps are dangerous and I scraped my brand new shoes on the rough edge before going to a wedding
Otherwise happy

Leisure Partner

6/10

Pleasant

22 Aug 2021

Jani

Way below par!

All very pretty, but lacked functionality. Lovely fancy coffee making machine- that did not work. Not cleaned to the standard that I would expect for the price paid ( dust on coffee table and bathroom floor). Breakfast was disappointing as the bacon was dried out to the point that I could not cut it and the scrambled eggs had not been cooked enough. Despite both my partner and I both leaving the same thing on our plates, we were not asked at that point or at any other time whilst we were eating if everything was ok.

Partner

6/10

Pleasant

18 Aug 2021

Verified traveler

Great location and nice staff. WiFi was very poor, although the hotel said this was being fixed. Be wary to the seagulls - they are very loud. If you need to open the window to keep the room cool (no air conditioning) then this can be quite annoying!

Leisure Self

10/10

Exceptional

10 Jul 2021

Verified traveler

The room and bathroom had just been refurbished
It was beautifully decorated, quiet and spacious.
It was directly across the road from the main hotel
The staff, food and hotel excellent
The only thing that surprised me were the dining facilities - a tiny bar and a dining room off reception-not a problem but expected a separate more formal bigger room

Leisure Self

8/10

Excellent

05 Jul 2021

Verified traveler

Great central location. Nothing the hotel could control but the seagulls screeched and squawked al night long. 😬

Leisure Partner

8/10

Excellent

30 Jun 2021

Verified traveler

Yeah enjoyed but was told two days after booked spa was closed, also Expedia was &100 more expensive than hotel as they gave me receipts with price on it

Leisure

10/10

Exceptional

24 Nov 2020

Verified traveler

Beautiful decor and relaxed atmosphere. Small central hotel but luxurious feel.

Leisure Partner

6/10

Pleasant

16 Aug 2020

John M

Disillusioned!! Poor value for the room prices.

Our first trip away after months of lockdown was a bit of a disappointment to say the least! At no point in any advertising does this hotel say that breakfast is delivered to your room in a cardboard box. A totally unappetising, unappealing and unhealthy ‘breakfast’ arrived at the bedroom door at 07:30, which we were expected to eat on our bed due to the cramped interior of our ‘superior deluxe’ room!!
The poor breakfast choice of chocolate muffins, croissants and biscuits/cheese improved slightly on our second morning when fresh fruit replaced the high fat, high carb contents of the previous day.
Also beware that bottled water is not complimentary, which is astonishing for a ‘5 star’ Hotel!!
The staff however are lovely and very helpful. Special thanks to Rab and Monica.
Michael the Hotel Manager did his best to make our stay pleasant, but considering the high price of a stay in this establishment they need to up the game with their poor hospitality!!!!

Partner

10/10

Exceptional

10 Mar 2020

Verified traveler

Great stay

Very relaxing trip, comfortable room, breakfast was fab, dined in the Haar restuarant and was very impressed

Partner

10/10

Exceptional

02 Mar 2020

Lynnette

No elevator

Friends_and_family Family

10/10

Exceptional

28 Feb 2020

Ashley

💚St Andrews

Beautiful, comfortable, clean, and well positioned in St Andrews. Breakfast is superb!

Friends_and_family Family

10/10

Exceptional

18 Feb 2020

Lee

Magnificent stay!

The hotel was fabulous! There was great attention to detail in the room - from underfloor heating & heated towel rail in the bathroom to everything needed (including both kettle & Nespresso machine) in the bedroom. Staff was incredibly friendly & helpful. We enjoyed it tremendously!

Friends_and_family Family