Name: Doubletree By Hilton Hotel Nashville Downtown
Address: 315 4th Avenue North, Nashville, 37219, US

6/10

Pleasant

29 Jul 2026

Nicole

Was there for a conference. Rooms are a little old. Clean, but things like a big gap under the door and general upkeep make it seem dingy and old.

2/10

Poor

28 Jul 2026

Sheronda

I expected a much better experience during my stay at the Hilton, especially given the hotel’s reputation. Unfortunately, the elevators were not operational during the entire portion of my stay, creating a major inconvenience and making it difficult to access my room and move throughout the hotel.

Additionally, the valet service was extremely slow. I waited over an hour to have my vehicle retrieved, which caused unnecessary delays and disrupted my plans. While I understand that unexpected issues can arise, guests should be informed of these situations in advance and provided with reasonable alternatives or accommodations when they significantly affect the quality of their stay.

Overall, these operational issues had a substantial impact on what should have been an enjoyable visit. I hope the hotel takes steps to improve its maintenance, communication, and valet operations so future guests do not experience the same frustrations.

8/10

Excellent

27 Jul 2026

Chanelle

Nice experience just was too many people so the elevator wait time was insane as well as wait time for getting your car.

6/10

Pleasant

27 Jul 2026

Andri

Staff was excellent. Cold a/c, great water pressure for showering and excellent location to Broadway. However, our entire stay only one elevator was working the entire time. Nothing was mentioned at check-in of this either. And once on said elevator it shook so bad and sounded horrible that most opted for stairs if they were able.

6/10

Pleasant

26 Jul 2026

Robin

We arrived for a relatively large event and they were quite busy. There was only one working elevator and it did not go to the entrance where the valet was so you had to walk your luggage cart all the way around the corner and up a ramp to get your luggage to the entrance that had the elevator. With only one working elevator the waits were long to serve 9 floors. Check out was difficult because everyone had luggage carts and only one could fit at a time with people.
The room was ok, clean enough but smelled musty. Friends were in another room and their room had the same odor.
When I returned to the room at night the light was out in the hallway to my room.
Overall I was only really happy with the guys at the valet stand. They were quick and friendly.
This was the second time I stayed at a Double Tree, last time was in Pennsylvania and it wasn’t much different so I don’t think Double Tree will be a hotel I will use again.

4/10

Poor

26 Jul 2026

Kenzie

I recently stayed here during the R&B tour concert stop 7/25, and my experience was significantly impacted by a major inconvenience: only one elevator was operational. And might I add it’s only holding up by a thread! The room itself was decent; clean and comfortable, the bed however is hard as a rock! If you’re considering this hotel during a busy event, be cautious. While the location is great for concertgoers, the lack of adequate elevator service is a significant drawback. I would recommend checking if the elevator situation has been resolved before booking, as it greatly affected my experience. Everyone on staff I spoke with were polite, there was little they could do about the elevator issue.

8/10

Excellent

25 Jul 2026

Brooke

We had 2 rooms - rooms assignment issues when we arrived but was solved by staff - very good customer service - rooms dated but fine and great location to Broadway

10/10

Exceptional

20 Jul 2026

Tammy

Staff was very friendly and helpful. The hotel seemed a bit outdated but the location was convenient.

Family_with_children

6/10

Pleasant

19 Jul 2026

Mark

The AC's in two of the rooms we rented did not work very well! We had to sleep with only a sheet because it was so hot in the room! The cost of using the hotels parking is really expensive and the street access to parking lot is terrible if you bring your own truck/car. The only two good things about the hotel is the ability to walk to a lot of places near the hotel and the breakfast buffet

Family

10/10

Exceptional

12 Jul 2026

lamar

It was great location next to everything

Partner

10/10

Exceptional

07 Jul 2026

David

Best place to stay in Nashville.....
Rory our waiter was excellent hotel staff was very accommodating

Friends

10/10

Exceptional

05 Jul 2026

Ronald J Caccese

Excellent

Friends

2/10

Poor

22 Jun 2026

Kaitlyn

I booked this stay hoping for a quiet night downtown with my young son and unfortunately had a very upsetting experience. Late at night, intoxicated guests in the adjoining room repeatedly banged on the connecting door between our rooms for an extended period of time. I was frightened enough that I called 911 and police responded to the hotel.

What was most disappointing was not only the incident itself, but the response afterward. I was told the situation was a “false alarm” despite the disturbance being significant enough for police involvement and enough to make us feel unsafe and leave. I was also denied any refund or meaningful resolution.

Whether someone intended to enter my room or not, having intoxicated guests repeatedly pounding on a connecting door while alone with a child was frightening and completely disrupted what should have been a safe stay. Safety is about how guests actually experience a situation, not just whether charges were ultimately filed.

I rarely leave negative reviews, but I think future guests deserve transparency.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Summer

The room was very nice. Everything was what you would expect. The only downfall was that one night I ordered room service and it wasn’t very good. And it was only nachos for $20 something dollars

Partner

10/10

Exceptional

21 Jun 2026

Morgan

Stayed here for a weekend in Nashville and really enjoyed the location. We were able to walk to Nissan Stadium, Printer’s Alley, and Broadway, which made it easy to get around without worrying about parking or rideshares.

There were a couple of hiccups during our stay. I had reserved a room with one king bed but ended up in an accessible room with two queen beds. The elevators were also down while we were there. That said, the staff was friendly and went out of their way to help get luggage up to the rooms, which was appreciated.

My only real wish is that the hotel had a pool. After spending the day walking around Nashville, it would have been nice to relax by one.

Overall, it was a comfortable stay and the location was hard to beat. I’d stay here again for the convenience alone.

Partner

10/10

Exceptional

19 Jun 2026

Jennifer

Roomy spaces and such welcoming staff.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Adriana Mercede Bracho

Great location, excellent staff! Good price, just you can hear noise from the top floor in the mornings.

Family

10/10

Exceptional

10 Jun 2026

Stephanie

The whole experience was amazing thank you!!!

Family_with_children

8/10

Excellent

10 Jun 2026

Jason Mark

Nice clean hotel that was a nice short walk to Broadway.

Friends

8/10

Excellent

08 Jun 2026

Kathryn

We stayed for five nights as part of our trip to attend the CMA Fest. It was a long walk at the end of the day for all the activities on Broadway, but it was also quieter and more relaxing. The room was clean and the beds are comfortable. There are two negatives. The elevators are sketchy and the only option for coffee is to buy Starbucks. There’s nothing complementary for coffee outside the room.

Friends

8/10

Excellent

08 Jun 2026

Misty

Very close to Boardway easy to get to

Self

10/10

Exceptional

06 Jun 2026

Leah

Great hotel, awesome location near Broadway

Partner

4/10

Poor

04 Jun 2026

Douglas

Valet parking should be free if you are staying. Especially with staff wearing wave caps, basket ball shorts and a white tee shirt. The facade of the building is damaged in multiple places. The Elevators feel like a death trap. They shake violently when reaching the 7,8,9 floors. The Elevator doors shake violently when opening and closing. The staff at the 4th&U are terrible at their jobs when it comes to customer service. My wife and I were celebrating our 20th wedding anniversary for the week. When we would go down for breakfast, there was no one to greet us. We sat at a table and waiting for 10 min the first morning and then 15 min the next morning just to have someone acknowledge us and ask if we wanted anything. The breakfast was sub par at best. Buffet was no good and the kitchen food wasn’t very good either. The bed sheets in the room had stains on them. As did the carpet. There was hair in the bathroom of our room upon entry for the first time. The bed pillows are useless. They look nice and fluffy. But when you lay your head in them, it goes straight to the mattress. I will be finding another hotel to stay at when I’m in Nashville next time. Hilton needs to do something about this place. It’s giving them a bad name.

10/10

Exceptional

03 Jun 2026

Peter

Good location, 6 min walk Broadway, big hotel, starbucks in the longe area, great staff…

Self

6/10

Pleasant

01 Jun 2026

Margaret

I will not stay here again. The room doors need repainting. Our bathroom door was rusting off the hinge. There was not a top on the toilet. You couldn't adjust the shower without getting wet because of the way the wall was built. Very weird layout. All the doors are scratched up and need repainting. The staff seemed kind and helpful.

Family

8/10

Excellent

31 May 2026

Jennifer

We had a good stay. The room was smaller than the picture made it seem online. The bathroom was so small for our room for 5. And it seemed a little 'older' and in need of attention in many ways. That said the staff were great and very professional- esp valet and front desk.

Friends_and_family Family

4/10

Poor

26 May 2026

Gina

The bathroom in my room had several rusty pipes and fixtures. The room smelled moldy and the carpet was weathered. For the price of $350 for the night, this was terrible. I only stayed one night for a work meeting.

2/10

Poor

24 May 2026

Garrett

The staff initially was fine but when we got to our room is where it went down hill. We had to leave for a dinner reservation so put our stuff on the floor which was soaking wet and soaked through my computer bag. A leak happening on the backside of the wall or something.

The shower head barely dribbled enough to rinse, the ceiling was molding and bubbled from water damaged, smelled of moisture throughout. All the staff did was offer a breakfast voucher. 400.00 for a single night for a wet room. The gentleman at check out was beyond rude, and acted as if my presence to check out was encroaching on his bubble. Will be removing double tree from my companies approved hotel list for 1200 employees. Embarrassing quality and management.

Partner

10/10

Exceptional

19 May 2026

Christopher Matthew

Great Overall

Partner

8/10

Excellent

18 May 2026

peter

Location was great one block from Printers Alley. About 6-8 blocks from Broadway. Very walkable. Felt safe. City is VERY CLEAN.

Family

8/10

Excellent

17 May 2026

Tammy

no comment

Family_with_children

10/10

Exceptional

16 May 2026

Blade

Nice clean room, handy Starbucks and bar downstairs

Partner

8/10

Excellent

16 May 2026

Douglas

The waitress at the restaurant was amazing. She was friendly, quick and attentive. Parking at the hotel was very expensive.

Partner

6/10

Pleasant

12 May 2026

Lawrence

Be ready for expensive parking

Family_with_children

10/10

Exceptional

28 Apr 2026

Kenneth

The morning waitress staff was wonderful, and cleaning crew always did a great job on our room.

Partner

4/10

Poor

27 Apr 2026

Monica

The HVAC cooling did not work.
We were moved to a different room and the air conditioner still did not work. It was extremely hot and humid in the room which was very uncomfortable. I will not be returning
And will not recommend.

Friends

2/10

Poor

22 Apr 2026

Joseph

Lobby was fine. Rooms were TERRIBLE. Elevators are barely functioning.

Business

2/10

Poor

22 Apr 2026

Mark

The hotel is not as clean is it used to be, the staff is not as friendly or accommodating. It doesn’t matter if you’re a member or not. The elevators were down most of the weekend, which left us with long wait time. And on the day, we’re leaving the elevator going down to where you bring. Your luggage was broken, there was no repair me on there. We had to carry our suitcases down a staircase spiral. This is unacceptable.

Friends

10/10

Exceptional

18 Apr 2026

Oscat

Staff was great

Self

8/10

Excellent

15 Apr 2026

Monique

Very clean room comfortable beds and bedding, bathroom was smaller than expected but shower was nice walk in, strong water pressure.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Gabriel

I honestly had an amazing time Tennessee is the greatest amazing people and culture will be visiting again

10/10

Exceptional

09 Apr 2026

Aron

Solid

10/10

Exceptional

09 Apr 2026

Vickie

Staff was pleasant and helpful. Bar/ restaurant was great, best crab cake I’ve ever eaten. Accessing the property is a bit confusing. Parking fees are ridiculous.. although parking anywhere in Nashville is expensive.

Friends_and_family Family

2/10

Poor

05 Apr 2026

Lynette Yvonne

The room was dirty and old. The bathroom had no ventilation fan, so there was mold on the walls and ceiling, although they cry covering it with paint. This hotel needs to be remodeled asap. The carpet smelled horrible. The wall by the window had water damage as the wall was starting to bubble up. We stayed in room 312.

Partner

4/10

Poor

04 Apr 2026

Sherry

We arrived and there were about 50-60 young people (highschool age). The lobby was a mess. I understand large party check in but why did I have to wait 25 minutes? Digital key was not operational. Room dirty. The staff was rude. We asked about parking. Valet had verbally said 40 bucks man. The room was hot - they have air freshers inside the vents. Bathroom lacking. Super small. Can’t close the door unless you stand to the side of the toilet. I’m not a heavy : larger person - if I was 20 pounds heavier I’d have an issue. Will not stay ever

2/10

Poor

03 Apr 2026

Kimberly

Water soaked carpet. Leaky pipes. Moldy room. Elevators that don’t work. Staff that doesn’t care and doesn’t communicate with each other. I don’t know if it’s neglect, or cheap, halfway done upgrades, but this property is in serious need of improvement.

8/10

Excellent

24 Mar 2026

Aaron

Staff was great. The room was very humid even though the air conditioning was running. So humid, that condensation was on the inside of the window when it cooled off at night. The high humidity made everything feel damp, including the bed sheets.

Partner

8/10

Excellent

19 Mar 2026

Stefanie

Love this hotel, close to Broadway, friendly staff, clean comfortable rooms.

Leisure

2/10

Poor

14 Mar 2026

Joseph

Food at the morning buffet breakfast was cold every morning. We asked everyday and it never got better. Coffee was also cold and had to be re-warmed eveyday. Room was half cleaned 3 out of the 8 days were there. On one days we came back from a day out and the room had to be cleaned at 7:30 pm, after they had all day to get it done. Shower drain back up every shower and after repeated ask to fix it was not.Maintenance even left a foam to out in the drain in the room and still did not work. Staff ask desk great. Staff at valet were not friendly at all. The night valet person was great. The score I give this stay is 2 out of 10.

4/10

Poor

09 Mar 2026

Michael

We arrived after 8pm and our room still wasn’t ready until after 10:30pm. Only 2 elevators were working and very slow. Had to frequently wait for elevators being full. Valet was rude. Only bright spot was the restaurant. Great food and staff in there. I’d stay elsewhere.

Family_with_children

10/10

Exceptional

02 Mar 2026

Deborah Anne

The valet attendants the first people you meet before the & front desk staff were all very welcoming & accommodating during our entire stay. We were even granted an early check-in at 8am after taking a 5am flight from Philadelphia.

Partner

6/10

Pleasant

22 Feb 2026

Latoya

Room was ok! Could have been more inviting and the noise and banging 4am was awful

Friends

2/10

Poor

19 Feb 2026

luke

Mold and standing water in hallways and rooms.

10/10

Exceptional

18 Feb 2026

Ashia

Everything was clean and the staff was great!

10/10

Exceptional

17 Feb 2026

John

Room was clean. Staff was outstanding.

Self

10/10

Exceptional

11 Feb 2026

JENNIFER

Staff very courteous and helpful.
Hotel clean and well kept.
Delicious breakfast.
Enjoyed our short stay!!

Leisure Partner

10/10

Exceptional

26 Jan 2026

Jennifer

Great, comfortable hotel. Perfect to stay for a weekend in Nashville. 4 blocks off of broadway is a short walk back after a late night. Also do great for conferences. Clean rooms, comfy beds. We will be coming back!

Leisure Friends

10/10

Exceptional

26 Jan 2026

Joanne

Very clean room. Very friendly staff and great walking distance to Broadway!

Partner

8/10

Excellent

19 Jan 2026

Ryan

Hotel is a bit dated but overall made for a great stay. Close to attractions and staff friendly

Leisure Family

10/10

Exceptional

17 Jan 2026

Bobbi Jo

Everything was amazing!

Leisure Family

10/10

Exceptional

11 Jan 2026

AMANDA J

Nice hotel close to everything - room was beautiful amd breakfast was a good variety

10/10

Exceptional

05 Jan 2026

Raymond

Excellent bar and restaurant. Rooms were comfortable and the television had plenty of options. Seven minute walk to Broadway.

Business_and_leisure Family

8/10

Excellent

04 Jan 2026

Jean

Yes.bar service was poor under staffed for a holiday weekend.
Long wait for Takeout

Leisure Friends

8/10

Excellent

02 Jan 2026

Christie

Staff here did a fantastic job. Helpful, cheerful, and definitely there to provide above and beyond service.

Partner

8/10

Excellent

01 Jan 2026

Wendy

Rooms are clean. Wish the valet parking was on the front page of hotel site. That was a surprise

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Al-Nisa

Staff was really friendly and helpful. They live entertainment was a plus! Great area, all the attractions we wanted to see was in walking distance.

Leisure Partner

6/10

Pleasant

28 Dec 2025

Stephanie

Room layout was very small for a double queen room in Nashville. Older room with a few updates, worst part was the bathroom pocket doors that didn’t close properly. My husband had to leave the room so my daughters and I could get ready. I had planned to work in the room one day during our trip, but the desk/dresser was not very accommodating so I had to find a coffee shop with WiFi. The large TV should be mounted on the wall and the coffee maker needs an outlet so you don’t have to plug it into the desk lamp and take up the workspace. I’ve stayed at a Hilton in NYC which was bigger for a family of four. Disappointed with this particular room. Staff and lobby were very nice though.

Leisure Family

4/10

Poor

28 Dec 2025

Dr. Martin

We discovered on our last day that the room 720 was infested with mold.

Leisure Partner

4/10

Poor

26 Dec 2025

Francisco

The breakfast looked good, but when we arrived they were charging us 20 for each person. We told them it was already included with the room payment, but they refused to serve us.

8/10

Excellent

22 Dec 2025

Genna

The hotel staff were very friendly and the hotel was clean. We could have done without the speed racers outside all hours of the night. There was a slight smell on floor 4, could not pinpoint exactly what is was just every once and while you would smell it. If you are planning on walking to Broadway; you will have a bit of a hill to walk up on the way back, but if you are headed to a Titans game easy walk over the bridge or take a bike taxi.

Leisure Family

10/10

Exceptional

20 Dec 2025

JAIME

Good hotel to cheat on your spouse+!

Business_and_leisure Family

10/10

Exceptional

15 Dec 2025

Kay

Yes

Friends_and_family Family

6/10

Pleasant

13 Dec 2025

Michael

I did not receive any credit for stay and I guess will not be able to use the $15 credit for breakfast

10/10

Exceptional

12 Dec 2025

Martha

Great location!

Leisure Friends

10/10

Exceptional

07 Dec 2025

Annemarie

Everything was excellent

Partner

6/10

Pleasant

30 Nov 2025

Melanie

Never stayed here before or in Nashville. Valet Parking was the most polite and patient employees in the whole hotel. I went up to check in - no smile or instruction or anything. I had to ask about where to park how to get my bags up how to get to my room. I just feel like she didn’t really want to be there. You pass the desk several times in and out. So smiles or have a nice day.

Leisure Family

6/10

Pleasant

23 Nov 2025

Crystal

The room was not very clean and had a nasty smell. The paint needed to be touched up. The hotel is overpriced for the quality. They only offer valet parking and it is $50 plus tax and tip! Not worth it!

Business

8/10

Excellent

17 Nov 2025

Stephanie

Our room had

10/10

Exceptional

16 Nov 2025

Andrew

Hotel was excellent. Staff went above and beyond. Will definitely return.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Paul

Staff,clean room

Partner

10/10

Exceptional

08 Nov 2025

Janet

Great place to stay in Nashville

Leisure Partner

10/10

Exceptional

08 Nov 2025

Uriah

Staff were very helpful. Early and late check in made our Halloween nite downtown easy. Quiet and easily walkable to get restaurants and entertainment.

Business_and_leisure Partner

10/10

Exceptional

08 Nov 2025

Matthew

M9dern, clean, friendly staff

Partner

10/10

Exceptional

26 Oct 2025

Isaac

Good hotel

Leisure Family

10/10

Exceptional

23 Oct 2025

Christopher

Had an overall great experience.

Leisure Family

8/10

Excellent

21 Oct 2025

Robin

Great location to Broadway, friendly staff. We stayed 2 nights. The first night, our room carpet by the entrance door and bathroom started feeling wet. By morning, it was SOPPING wet. The maintenance staff brought an industrial LOUD fan to try to dry it up… didn’t work. The maintenance guy actually ended up just walking in without knocking while I was only wearing a towel! Needless to say we were moved to another room. Other than that… bar staff was great and hotel was nice.

Leisure Family

8/10

Excellent

21 Oct 2025

Valerie Esther

Excellent Breakfast Buffet.
Clean room

Leisure Family

10/10

Exceptional

21 Oct 2025

Joe

Nice!

Business

6/10

Pleasant

20 Oct 2025

Shanna

The hotel itself is nice and clean. OUr room had issues--the shower did not work properly, the bathroom doors were cumbersome at best, and the wall outlet in the sink area isn't secure properly to the wall.

Leisure Family

10/10

Exceptional

19 Oct 2025

Veronica

Parking. I can't stress this enough. As much as I loved the hotel but not having nothing but expensive valet parking was ridiculous.

Leisure Partner

4/10

Poor

15 Oct 2025

Francis

Need improvement

Leisure Partner

10/10

Exceptional

14 Oct 2025

Kara

Hotel was very nice and staff was very friendly and helpful. Within walking distance to many places.

Leisure Family

10/10

Exceptional

12 Oct 2025

Charles

Restaraunt is your standard Hilton quality which is good… I did not like no room service for breakfast

Business Partner

10/10

Exceptional

11 Oct 2025

Christopher

Staff at front desk
Was wonderful
some times a late nite cookie for my wife craving was the cherry on top
That was Sunday Oct 1 about 11 pm
Should’ve got her name she was very nice
Room clean no complaints
Great location
Nashville impressed me
Clean safe fun for a large city
Wish I new sooner how much fun it was
Not all country music like everyone thinks 😀

Leisure Partner

6/10

Pleasant

11 Oct 2025

Stacey Christina

Location is great a couple blocks away from
Broadway. Some of the valet / bell boys were wonderful and attentive and others were very rude and looked annoyed when having to do their job. Room was decent. Long pieces or black hair in our shower was totally disgusting and the floor length mirror looked like it hadn’t been cleaned, ever. Won’t be retuning but had a decent stay.

Leisure Friends

10/10

Exceptional

03 Oct 2025

Paul

Great staff. Close to Lower Broadway. Just a great spot to be for a vacation in Nashville !!

Leisure

6/10

Pleasant

01 Oct 2025

Kevin

No pool, no hot tub as advertised. Food was great but expensive.