Name: Sheraton Grand Nashville Downtown
Address: 623 Union St, Nashville, 37219, US

6/10

Pleasant

04 Aug 2026

Angela

The water pressure in the shower was minimal. It was so bad I had a difficult time washing my hair and getting the soap out.

8/10

Excellent

04 Aug 2026

GUILLERMO

Great location, Great staff, Great Service... this is the place to stay when in Nashville ... Nuff said !

10/10

Exceptional

03 Aug 2026

Nelly

The location was perfect within walking distance of restaurants, shopping centers, and bars, and only about 16 minutes from the Country Hall Museum. I’ve stayed at many Sheratons, and I have to say this one stood out because of its exceptional staff, spotless cleanliness, and fantastic location.
The only slight disappointment my daughter and I experienced was the rooftop bar on Saturday night. It seemed to be understaffed, so we weren’t able to enjoy evening drinks as we had hoped.

Other than that, our stay was wonderful, and we can’t wait to come back!

10/10

Exceptional

02 Aug 2026

Randy

Enjoyed the rooftop restaurant/lounge. Great view of Nashville at night

10/10

Exceptional

02 Aug 2026

Gwen

Great hotel. Still a little far to walk to Broadway but convenient area. Loved the hotel!

2/10

Poor

02 Aug 2026

Tyrone

Expedia was a real let down during this trip. There were additional fees charged outside of the totals we prepaid that we had to cover once we checked out. Weren’t disclosed by Expedia or the hotel up front. They weren’t a lot but the lack of honesty and transparency leaves me looking for a different travel service going forward.

10/10

Exceptional

27 Jul 2026

Kareena

Clean room....friendly staff...tennisha checked us in and was so nice.....timothy was a really nice server aswell...would defs come back....they even have a nice karoke room thats free

4/10

Poor

27 Jul 2026

Shirley

My experience here was terrible. They overcharged me for occupancy/ tourism fee and a destination fee, tax other sales fees. They said that my family and I used the mini bar on the room and we didn’t, we brought all of our drinks with us as well as water and sodas. It didn’t have a pool, hot tub, microwave, or refrigerator in the room. The valet overcharged me as well. The revolving door broke down. The ice machine on the 5th floor broke down. My family and I had to go all the way to the 14th floor for ice and to use the microwave. The bar lounge had overpriced drinks and food. We had to wait 45 minutes to get towels to take a bath with. It was not worth the money that I paid to book the room for. And it was a cashless hotel meaning that they didn’t except cash as payment. SMDH. Any business should except cash for payment.

10/10

Exceptional

25 Jul 2026

Joshua lazzara

Best in all of nashville

6/10

Pleasant

25 Jul 2026

Shelby

Be aware that the atrium style of the building means that you hear everything going on at all times. There was a loud bunch at the lobby bar on Thursday night, and I heard it is as if they were next to me on the 7th floor. Given there are lots of group bookings, you will also hear people congregating in the lobby early in the morning.

10/10

Exceptional

25 Jul 2026

Manuel

Great location
Clean rooms
Helpful and friendly staff

6/10

Pleasant

22 Jul 2026

Samantha

Great room and location really worked for us. Bar was decent too. Only complaint was there is a lot of construction going on at the Capitol which as we had a view of, was right below us at the front Not so bad until the jackhammer started at 6 am both mornings we were there. Woke us up after big nights out - not ideal. We were on 11th floor and still horrible. I wish they’d warned us as we would have asked first different rooms. Shame as the rest was good.

10/10

Exceptional

21 Jul 2026

Timothy

Great location ... valet service parked the car and then we went on foot from there and everything was within easy reach ... comfortable room ... great breakfast ... karaoke rooms were super ... staff was super helpful

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

Christy

Great breakfast and friendly staff!

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Ashantai

Very nice hotel, convenient, executive suite very clean. The bed was not comfortable ,very hard and the pillows were to soft. But everything else was nice.

Partner

6/10

Pleasant

14 Jul 2026

Andrew

Paid a lot for

10/10

Exceptional

12 Jul 2026

Gregory charles

Great 👍

10/10

Exceptional

12 Jul 2026

Margie

Everything was nice and clean the parking condo be cheaper especially if you opt out of valet otherwise everything was good rooms clean and staff friendly

Partner

8/10

Excellent

10 Jul 2026

Sharon

Parking is difficult downtown

Partner

10/10

Exceptional

10 Jul 2026

Michael

Room was clean

10/10

Exceptional

09 Jul 2026

Muskan

Pet friendly! No additional fees! Very friendly staff and clean hotel. They have a rooftop restaurant with great views and happy hour that is amazing! Great amenities as well! Only downside is parking is almost $60/nightly but the hotel is located very conveniently that you can walk to broadway!

Pet

10/10

Exceptional

09 Jul 2026

Gabriela Lima

Very good hotel!

Partner

6/10

Pleasant

08 Jul 2026

foster

Don't touch anything in the refrigerator they will to and charge you for drinking a beverage. All we done was look to see what they had in there.

Partner

6/10

Pleasant

06 Jul 2026

Donna

bed pillows need replaced. They were like sleeping on pancakes. The mattress was hard and uncomfortable. The room was set on 65 and never cooled, even though it ran continuously.

Partner

2/10

Poor

06 Jul 2026

ANDRETTA

You have to Pay a day for parking no microwave in the room no free breakfast and hard to get a parking spot after you paid nothing free and keep an eye on your bags my bag was stolen

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Westleigh

Staff was very helpful and kind. Room/property was very clean. Great location.

Partner

8/10

Excellent

06 Jul 2026

Maretta

Enjoyed my stay, staff were not the most knowledgeable. Parking can be challenging. No laundry services available. Phone not working in the room, cord missing.

Family

8/10

Excellent

06 Jul 2026

Maretta

Hotel is well situated. Parking can be challenging. Rooms are very nice. Because they stock the fridge - you as a guest do not have one to use. Hotel has no laundry services available.

Family

8/10

Excellent

05 Jul 2026

Tommie

Staff was very attentive

Partner

10/10

Exceptional

05 Jul 2026

Jennifer

Nice rooms , close proximity to downtown

Self

10/10

Exceptional

05 Jul 2026

Andu

Great food. Comfortable room!

Family

10/10

Exceptional

05 Jul 2026

Juan

Muy bonito

Family_with_children

2/10

Poor

05 Jul 2026

Anita

Easy check in. Elevators in the parking garage were really slow. GUESTS ARE CHARGED 55.00 to park at the hotel! Nice hotel but the parking charge was ridiculous.

10/10

Exceptional

05 Jul 2026

Claudia

What a great stay! From being greet at the door to check in and out. Hotel is clean and maintained. Our room was clean and spacious. Truly amazing! We also received complimentary vouchers to the art museum. The Skye restaurant was amazing —beautiful views! and had reasonable prices. Everyone was friendly. This stay made our trip so much fun and stress free. It’s walking distance to Broadway & many restaurant options. Outside area is quiet, clean, and safe. Thank you everyone at Sheraton for going above and beyond! We will be back.

Partner

8/10

Excellent

05 Jul 2026

Anthony

We enjoyed our stay for the 4th of July!!

Partner

10/10

Exceptional

05 Jul 2026

David

Restaurant and bar on site, you can charge to your room. We got $12 off a day when we went to the restaurant for staying at the hotel.

Partner

6/10

Pleasant

05 Jul 2026

Frankie

When we first got there it was hair in the sink and on the toilet. The coffee bar was left with coffee on it. We cleaned it, because I had cleaning wipes with me. The hostess at the Skye lounge was not friendly at all.

Pet

10/10

Exceptional

04 Jul 2026

Hirokuni

If more wines or beers available at the Kiosk that would be nice for chilling in the room.

Partner

8/10

Excellent

02 Jul 2026

Philip

Staff were great - got us checked in at 11am which was a huge help! The aircon in our room struggled with the heat a little and the bathroom was the smallest we had all trip, despite being one of the most expensive hotels.

Would potentially stay again if we were in Nashville, but there are alternatives available that offer more for the money.

Partner

8/10

Excellent

01 Jul 2026

David

Having returned back to the UK I have been charged $27.44? I have not been able to reach the hotel to discuss (they dont pick up) I expect you to help with this.

The parking was too expensive in my opinion.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Shanon

The hotel is conveniently located near Broadway and the other activities we wanted to do. We only had to Uber to/from the airport and to the Grand Ole Opry because it's across the river. We were able to walk everywhere else. We received a small bar credit to our account for each day we were there, which we used to have a snack and drink before our activities. The bartenders were less than a warm fuzzy. They acted inconvenienced to assist you, and it wasn't just one of them. Front desk staff was very helpful and kind. Room was great for as little as we needed it. Comfortable and quiet and very competitive in price given the location. Would certainly stay there again.

Partner

10/10

Exceptional

28 Jun 2026

Robin

Always feel safe staying here with or without friends. GREAT breakfast potatoes !!! Everyone in restaurant was happy, I could tell they like working there.

Self

10/10

Exceptional

26 Jun 2026

Denise L.

Staff was amazing! With ideas directions all good!!!

Friends_and_family Friends

10/10

Exceptional

25 Jun 2026

Donavan

Very friendly Staff and clean room.

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Jessica

Valet was extremely high . But overall it was ok experience .

Partner

10/10

Exceptional

24 Jun 2026

Kelley

Clean room

10/10

Exceptional

22 Jun 2026

Karl

Very convenient to TPAC events - Hotel is located 1 block from Jackson Hall for Nashville broadway musical theatre. Hotel has a parking garage that is 8 level high and its walkin entrance is next to the lobby. My room was very clean and king size bed comfortable. A restaurant is in the lobby area for meals between 6 am to 9 pm. I enjoyed my stay very much.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Jody

The staff was very helpful and very pleasant

Family_with_children

10/10

Exceptional

21 Jun 2026

Kelly

Very helpful and prompt responses. Ask for a free mini fridge when you check in

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Bralon

I had a wonderful time with my fiance for my 23 birthday at this fine hotel will definitely be returning maybe in Florida next time bc I'm now a member.

Partner

8/10

Excellent

20 Jun 2026

Morgan

Very comfortable beds with firm (but not hard) mattresses, clean room. Shower wasn’t great- weak water pressure and water did not stay hot consistently. Air conditioner was VERY loud. Check-in was a little bit slow. Easy walk to downtown attractions. Overall a very nice stay.

Family

10/10

Exceptional

19 Jun 2026

eve

Excellent

Family

6/10

Pleasant

18 Jun 2026

Eileen

The staff was kind and friendly. The issue was that our room was right next to a conference room that was holding meetings the entire time we were there. Breakfast set up outside our door at 6am every morning, a public toilet next to our room with a loud banging door every time it was used and people talking and laughing outside our door constantly. Also, the air conditioning units are the noisiest I've every experienced. They sound like the old fashioned window units. So loud, they would wake us up every time they turned on. For the price, I thought it was subpar.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Brook

Amazing hotel and staff. Valet brought my bags up for me which is something you don’t see much of anymore. Front desk staff were courteous and helpful. Room was very nice and clean

Self

10/10

Exceptional

15 Jun 2026

Hoa

A fantastic stay at the hotel . Close to all the attractions but far enough away from the craziness of Broadway. The only drawback: no pool.

Family

10/10

Exceptional

15 Jun 2026

Rhon

We had a group trip to Nashville and the Sheraton was the best combination of value and walkable proximity to town. In fact, we ended up meeting their best employee ever (shoutout to Allie B.) who not only gave us great recommendations but actually showed us around and even took us out to dinner. We left town with a new bestie! Give her a well deserved raise!! Hospitality: 100.

Friends

8/10

Excellent

14 Jun 2026

Nancy

Hotel was clean but could use some upgrades. The bar was nice and drinks were good!

Partner

10/10

Exceptional

08 Jun 2026

Anita

Amazing!

Self

10/10

Exceptional

06 Jun 2026

Kelly

Rooms do not have refrigerators for your use, but the staff delivered a fridge to the room within 10 minutes that we could use. Extremely helpful staff and accomodating!

10/10

Exceptional

03 Jun 2026

Jesse

Great service!!!! Super clean

Partner

10/10

Exceptional

02 Jun 2026

Jennifer

Our bed didn’t have a fitted sheet on it, just a regular loose sheet. Skye lounge was closed during our stay so couldn’t visit.

Partner

10/10

Exceptional

01 Jun 2026

michael

Great location and the people at hotel were very nice . Look forward to going back again

Friends

10/10

Exceptional

01 Jun 2026

Dona

All good

8/10

Excellent

30 May 2026

Angela

At check in the staff was very friendly and helpful with details about the room, parking and the area around the hotel since this was our first time in Nashville. Room very clean and nice size. Loved that the hotel was close to the downtown area so we could walk to all the places we were wanting to see and not have to take the car. Was nice that they had a self service/self pay store with a wide range of items for purchase which we did use to purchase food items.. we would definitely book this hotel again.

Partner

10/10

Exceptional

27 May 2026

Marie

All was good as I would expect from the Sheraton.

Friends

10/10

Exceptional

27 May 2026

Shelia

I love everything when I'm in Nashville will be my only Hotel

Friends

10/10

Exceptional

25 May 2026

Makayla Jayde

Very nice place to stay! Beautiful hotel. Staff was very friendly.

Friends

8/10

Excellent

23 May 2026

Michael

Make sure you take pics of your fridge and dresser that's full of goods!!!

Partner

10/10

Exceptional

23 May 2026

Jericho

Friendly staff clean and beautiful hotel

Friends

8/10

Excellent

22 May 2026

LADONNA

Very clean, great location and friendly staff

Partner

10/10

Exceptional

19 May 2026

Sherilyn

Great experience!
Walkable to all Nashville downtown attractions but far enough away from Broadway to be quiet at night. Excellent customer care.

Partner

6/10

Pleasant

18 May 2026

Daniel

Nice experience just that the fire alarm went off twice…

Partner

6/10

Pleasant

18 May 2026

Robert

Unfortunately, the fire alarm kept going off during my stay/visit, which made it hard to relax and enjoy the experience. Hopefully this issue gets fixed soon because it was very disruptive.”

Friends

10/10

Exceptional

17 May 2026

Ashley

The hotel was great. Perfect location. The staff was beyond excellent! We arrived at 6am, asked if we could do an early check in and within 5 mins we had keys to our room! The room was clean and very spacious. Shower pressure was meh, but what hotel has powerful water pressure!? The complimentary water bottles were a plus, but be cautious, if you touch any other drinks/food in the room you’ll be charged for it!! There was Voss water, a bottle of wine and some snack foods that were apparently on pressure things so if you moved it you would be charged! There were two downfalls, one was the bill at the bar, we went and had a pre-going our shot and the $80 bill for 3 small shots was a shock. The second was that there was no pool so if you’re booking this hotel for the pool - it does not exist. The pool photos are apparently old photos and they’ve just never taken the time to remove them. Aside from those two things I give the hotel a 10/10 because everything else was great!

Family

6/10

Pleasant

17 May 2026

Brian

Location is great if you want to be away from craziness of Broadway, however close enough, 10-15 min walk. Great location to walk around and see the city. Restaurants and staff were great. Our only complaints, besides the elevators, were the quality/comfort of the beds and pillows. Wife and I had trouble sleeping on the mattresses and we thought our pillows were so thin and uncomfortable. Our first night, we called down and asked for more pillows, never arrived. Next morning, asked front desk and we had new pillows, just as thin as the others we had. Beds were super uncomfortable. Small bathrooms. Standing at sink, basically on top of or next to toilet.

Partner

8/10

Excellent

17 May 2026

Lori

How you feel about this hotel depends on what you care about. It is not updated in many ways and a few features were obviously outdated and not functioning 100% (janky shower head, sticky door, stuck curtains). It’s an aging grand lady. But the beds were comfortable and it’s in a quiet area, an easy walk to the main attractions and cool glass elevators (may give you vertigo if you’re afraid of heights). Staff at the lobby bar were super unfriendly

10/10

Exceptional

15 May 2026

Chloe

My boyfriend & I only had beverages at this hotel, my espresso martini was actually very good & they make French press coffee which was also great

Partner

10/10

Exceptional

12 May 2026

Rebekah

This is my favorite place to stay in downtown Nash - so pretty and such nice staff members

Partner

8/10

Excellent

12 May 2026

Anngel

The cleanliness of housekeeping was the weak point of our stay. The check in staff and wait staff at Library restaurant were great. Very easy check in and check out process. Great location to Broadway. Close but not too close. Walkable location to everywhere.

Partner

10/10

Exceptional

12 May 2026

Brandon

Great experience

Business

10/10

Exceptional

11 May 2026

Paul

Stay was great. Building was old. I felt same in the event of a weather catastrophe. And shower was weird.

10/10

Exceptional

11 May 2026

Duman

Parking lot need to be more attended... just one elevator, and not too clarity

Friends_and_family Family

4/10

Poor

10 May 2026

Apostolos

Room we stayed had no windows. Very clostofobic... Felt like we were in a storage room. Hair dryer did not work either. Shower door would not stay closed.
After complaining about all this the next day, we received 2 free coffee stamps at the front desk.
Not very happy. 2 stars for being clean.

Self

10/10

Exceptional

10 May 2026

Devon

Hotel and room were very clean. Bed and pillows were comfortable.

Family

10/10

Exceptional

10 May 2026

Richard

Clean rooms! Very Friendly staff! Excellent experience overall!

Friends

10/10

Exceptional

09 May 2026

David

Excellent stay. Great location to broadway and close to everything. We will definitely return.

Partner

10/10

Exceptional

08 May 2026

Rachel

our room was spacious and comfy, with plenty of room for our doggie. staff great, had drinks at the bar, very good. And the location was perfect. not too closet the broadway scene but close enough.

Partner

10/10

Exceptional

07 May 2026

Satara

The service was amazing! Staff was super friendly, really enjoyed our stay

Partner

6/10

Pleasant

04 May 2026

David

When we checked in, our room was dirty. Beds not made. Someone had just used the bathroom. Stunk real bad. The receptionist at the front counter made me feel like it was our fault. It took 15 to 20 minutes to get us another room. This all took place at around 11:30pm

6/10

Pleasant

04 May 2026

Jamie

The hotel is beautiful, comfortable and has great amenities, but we had a few issues. Parking was a nightmare and the system couldn’t find our ticket. Our room wasn’t ready on time, had to sit in the bar for an hour and a half. Not a huge deal, but we were rushing to get ready for a concert. Lastly, breakfast at the restaurant was super lackluster. Stale bagel and not a great meal.

Partner

10/10

Exceptional

03 May 2026

barbara

A very nice hotel..the desk staff was warm, welcoming and very helpful with suggestions for things to do. A very nice room..spacious and well appointed. Great location!

Friends_and_family Friends

10/10

Exceptional

30 Apr 2026

Jeffery

Location, service and amenities were top notch. Nashville is a happening place and we were right in the midst of it all.

Friends

8/10

Excellent

29 Apr 2026

Erin

Room was clean and bed was comfy. It’s a nice walk to broadway.

Friends

2/10

Poor

28 Apr 2026

jennifer

The bed was hard like a rock and the ac unit was so loud I barely slept the 2 nights i was there.

Self

10/10

Exceptional

23 Apr 2026

Jeffrey

The hotel was wonderful. It was very clean, staff was attentive, albeit a few housekeeping mixups that were rectified by management, friendly staff, great lobby restaurant, and great location. I will return there next time I am in Nashville.

10/10

Exceptional

22 Apr 2026

Sandra De

Walking distance to Broadway

Family

10/10

Exceptional

20 Apr 2026

Reginald

Everything was amazing from the staff to the restaurant

Self

10/10

Exceptional

19 Apr 2026

Lathelma

Our stay was GREAT, I went for my birthday and had the best experience ever. All the staff were very knowledgeable, friendly and welcoming. Would recommend 10/10.! Allie and Mr. Timothy at the Library were awesome as well. The young man who checked us in I forgot his name he was soooooo welcoming and ensured how stay would be great and it was. Thanks sooo much tooo all the staff.

Partner

10/10

Exceptional

19 Apr 2026

Jennifer

Our reservation was transferred to the Sheraton after our original hotel overbooked, and it ended up being a great upgrade. The hotel was very clean and nice, and it’s conveniently close to Broadway. They also have a bar with live music, which was a fun bonus. The staff was amazing and extremely helpful. My only regret is not using valet—I ended up paying more at a nearby parking garage.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Christina

Loved the location and friendly nature of the staff.